COBY MPC-941 IMPORTANT PLEASE READ! COMMON TROUBLESHOOTING ISSUES ISSUE #1 WHY DOES MY MP3 PLAYER SKIP'S MY MUSIC FILE The mp3 player will skip a music file that contains DRM (Digital Rights Management). DRM is a protected file and cannot be played on the MP3 player. ISSUE # 2 WHY DOES MY MP3 PLAYER READ "NO FILE" If your MP3 player reads no file after you have transferred files into the unit then it simply means you have transferred an invalid file format into the unit. Make sure the files are MP3 or WMA file. ISSUE #3 WHY DO I RECEIVE AN "OUT OF MEMORY" ERROR MESSAGE WHEN ADDING SONGS TO MY MP3 PLAYER This error message indicates that the MP3 player memory is full. To add new songs to the MP3 player, you will need to create space by deleting existing files. ISSUE #4 HOW DO I TRANSFER MY MP3 FILES INTO THE MP3 PLAYER Connect the MP3 player to the USB port of your computer. Copy and Paste or Drag and Drop your MP3 files from your source folder into the MP3 player (local disk). You cannot directly download an MP3 file from a website into the MP3 player. The files need to be saved on your computer first. ISSUE # 5 WHY DO I RECEIVE A WHITE SCREEN If you received a white screen, it means the mp3 player was accidentally formatted. This problem can easily be fixed by resetting the MP3 player. Simply insert a pin in the reset " hole " located on the back of the MP3 player (lower right hand side). If the MP3 player freezes, it means the firmware is corrupted. You will need to download the firmware from our web site and insert the firmware file into the mp3 player " firmware " folder. ISSUE # 6 WHY DOES MY MP3 PLAYER FREEZES If you like to upgrade the firmware, please click on the below link http://www.cobyusa.com/support/support.php?sub_cat=manual and download the MPC941 After the firmware files has been download, simply open the zip files and drag and drop the firmware file (BT-MPC941-051217-Ver0.985) into the MP3 player " firmware " folder ISSUE #7 HOW DO I UPGRADE THE FIRMWARE If you are still having difficulty setting up your MP3 player, please contact Customer Care / Technical Support, Monday-Friday 8:00 AM ­ 11:00 PM EST, Saturday and Sunday 9:00 AM ­ 11:00 PM EST. You can also reach us online at customerservice@cobyusa.com or techsupport@cobyusa.com 1-800-681-2629 OR 718-416-3197 ...