MGC Manager User's Guide Vol. I Version 7.5 Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2064F Version 7.5 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. This equipment is identified by the FCC registration number. If requested, the FCC registration Number and REN must be provided to the telephone company. Any repairs to this equipment must be carried out by Polycom Inc., or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period. Canadian Department of Communications (EC) Polycom Inc., declares that the MGC-50 and MGC-100 with NET-2/4/8 cards are in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 Following the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the recognition of its conformity. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company causes to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. MGC Manager User's Guide - Volume I Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Requirements ...........................................................................1-1 Prerequisites .........................................................................................1-1 About the MGC Manager User's Guides .............................................1-2 Conventions .........................................................................................1-6 MGC Manager Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 MCU Management ...............................................................................2-2 MGC System Main Features ................................................................2-3 Universal Transcoding .................................................................2-3 Dynamic Continuous Presence .....................................................2-4 Multiple Switching Modes ...........................................................2-6 IVR-Enabled Conferencing ..........................................................2-6 Entry Queue ..................................................................................2-8 Video+ Features ...........................................................................2-9 Encryption ....................................................................................2-9 Conferencing Capabilities and Options .............................................2-10 Conference Reservations Features .............................................2-10 Conference Setup Features .........................................................2-10 Conference Management and Monitoring Features ...................2-11 MGC Unit Advantages ......................................................................2-12 Connectivity ...............................................................................2-12 Scalable Architecture .................................................................2-12 Reliability ...................................................................................2-12 Maintenance ...............................................................................2-13 MGC Manager Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Starting the MGC Manager Application ..............................................3-1 The MGC Manager Main Window ......................................................3-2 Additional Windows .....................................................................3-4 Participants Queue Window ..................................................3-6 MGC Manager Window View Modes .................................................3-7 i Table of Contents Selecting the View Mode ............................................................. 3-7 Showing and Hiding the Toolbars ............................................... 3-9 Showing and Hiding the Status Bar ........................................... 3-10 Showing and Hiding the Memory Indicators ............................. 3-10 Resizing the Window Panes ...................................................... 3-11 Multiple Window Display ......................................................... 3-12 The MGC Manager Main Menu ........................................................ 3-13 The MGC Manager Toolbars ............................................................ 3-14 Main Toolbar ............................................................................. 3-14 Conference Toolbar ................................................................... 3-15 Participant Toolbar .................................................................... 3-16 Participants Queue Toolbar ....................................................... 3-18 Participant Queue Filter Toolbar ............................................... 3-18 Q&A Toolbar ............................................................................. 3-19 Connecting to an MCU ..................................................................... 3-21 Using Default Templates to Start a Conference ................................ 3-25 Reservation Templates ............................................................... 3-25 Default Reservation Templates .................................................. 3-25 Viewing Conference Lists ................................................................. 3-28 Disconnecting an MCU ..................................................................... 3-30 Automating the Login Process .......................................................... 3-31 Templates Database ........................................................................... 3-33 Loading the User Defined Default Set to the MGC Manager Application ......................................................................... 3-36 Commands Shortcut Keys ................................................................. 3-38 Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 About Conferences .............................................................................. 4-2 Conference Scheduling Methods ......................................................... 4-3 Scheduled Conferences ................................................................ 4-3 On Going Conferences .......................................................... 4-3 Reservations .......................................................................... 4-3 On-Demand (Reservation-less) Conferencing ............................. 4-4 Ad Hoc Conferencing ............................................................ 4-4 ii MGC Manager User's Guide - Volume I Meeting Rooms ......................................................................4-4 Conference Types ................................................................................4-6 Entry Queue .........................................................................................4-7 Participant Connection to Conference .................................................4-8 Participant Roles ...........................................................................4-8 Participant Connection Types ......................................................4-9 Conference Access for Dial-in Participants ...............................4-10 Entry Queue Access .............................................................4-11 Conference IVR Access .......................................................4-14 Direct Dialing and Access ...................................................4-15 Conference Access for Dial-Out Participants ............................4-16 Attended and Unattended Conferences ......................................4-17 Operator Attended Conference ............................................4-17 Unattended Conference ........................................................4-19 Conference Media Types ...................................................................4-20 Audio Only Conferences ............................................................4-20 Video Conferences .....................................................................4-21 Video Session Types ............................................................4-21 Video Conference Parameters ..............................................4-23 Highest Common Mechanism .............................................4-24 Additional Video Conference Types ...................................4-25 Conference Types by Media ................................................4-30 Conference Media Type According to MCU Configuration ......4-31 Configuration Guidelines .....................................................4-33 Defining On Going Conferences .......................................................4-34 Preparatory Tasks .......................................................................4-34 Defining a New Audio Only Conference ...................................4-34 Defining a New Video Conference ............................................4-35 Conference General Parameters ...........................................4-37 Conference Settings .............................................................4-44 Defining Advanced Conference Settings .............................4-53 Defining Advanced Media Settings .....................................4-57 Participants ...........................................................................4-65 iii Table of Contents Video Sources ..................................................................... 4-71 Resource Force .................................................................... 4-82 Meet Me Per Conference ..................................................... 4-84 Recording ............................................................................ 4-84 Completing the Conference Definition ............................... 4-86 Resolving Scheduling Conflicts .......................................... 4-86 Connecting to an On Going Conference ........................................... 4-89 Defin ...