User manual HP LASERJET 2840 - Software Guide

HP Color LaserJet 2820/2830/2840 Software Technical Reference HP Color LaserJet 2820/2830/2840 Software Technical Reference Copyright © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 04/2005 Trademarks Adobe®, Acrobat®, and PostScript® are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries/regions. EnergyStar® and the Energy Star logo® are US registered marks of the United States Environmental Protection Agency. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Pentium® is a US registered trademark of Intel Corporation. UNIX® is a registered trademark of The Open Group. Table of contents 1 Purpose and scope Introduction ............................................................................................................................................2 HP LaserJet all-in-one product comparison ..........................................................................................3 Software availability and fulfillment .......................................................................................................6 Ordering software .................................................................................................................6 Documentation availability and localization ...........................................................................................8 2 Software overview for Windows Operating systems ..............................................................................................................................12 Supported Windows operating systems .............................................................................12 Fully supported operating systems ....................................................................12 Print-only supported operating systems .............................................................12 Windows system requirements ...........................................................................................12 Windows operating system requirements ..........................................................13 Operating system requirements for print-only support .......................................13 Printing from other operating systems ................................................................................13 Software component information .........................................................................................................15 New HP LaserJet all-in-one software features ...................................................................15 HP LaserJet all-in-one software for Windows .....................................................................15 Software component comparison .......................................................................................17 Software component availability .........................................................................................18 Software component localization ........................................................................................19 HP Extended Capabilities ....................................................................................................................26 HP Director ..........................................................................................................................................27 Select Device ......................................................................................................................28 Status ..................................................................................................................................28 Settings ...............................................................................................................................30 Scan Picture and Scan Document ......................................................................................31 Transfer Images ..................................................................................................................31 Send a Fax .........................................................................................................................32 HP Image Zone ...................................................................................................................32 HP Document Viewer .........................................................................................................33 Support ...............................................................................................................................34 How Do I .............................................................................................................................35 Creative Ideas .....................................................................................................................35 HP Shopping .......................................................................................................................35 Utilities ................................................................................................................................35 Software Update .................................................................................................................36 Scanning system .................................................................................................................................37 ENWW iii Scanning methods ..............................................................................................................37 HP Scan software ...............................................................................................................38 E-mail .................................................................................................................40 Scan drivers ........................................................................................................................40 TWAIN driver ......................................................................................................41 TWAIN compatibility ..........................................................................41 TWAIN scanning does not work with some programs ...........................................................................................41 Additional information about TWAIN .................................41 TWAIN driver user interface ..............................................................42 WIA driver ..........................................................................................................43 HP Send Fax software ........................................................................................................................45 Faxing to multiple recipients ...............................................................................................46 Creating a cover page ........................................................................................................47 Faxing without first printing and scanning the document ....................................................47 Available product configurations .........................................................................................................49 Software features by connection type .................................................................................49 Supported configurations ....................................................................................................50 Direct connection ...............................................................................................50 Network connection options ...............................................................................50 Local connection that uses Microsoft peer-to-peer networking (Windows only) ..................................................................................50 Networking requirements ...................................................................51 Multitasking capabilities ......................................................................................................51 Differences between the network-connected and direct-connected configurations ............52 Supported third-party software ............................................................................................................53 Text-recognition software ...................................................................................................53 About text-recognition reliability .........................................................................53 Other PC fax programs .......................................................................................................53 3 Windows HP unidriver features Introduction ..........................................................................................................................................55 HP PCL 6 and PS emulation unidriver features (for Windows 2000 and Windows XP) ......................56 Access to drivers ................................................................................................................56 Help system ........................................................................................................................56 What's this? Help ...............................................................................................57 Context-sensitive Help .......................................................................................57 Constraint messages .........................................................................................57 HP postscript level 3 emulation support .............................................................................57 Driver tab features ..............................................................................................................58 Printing Preferences tab set ...............................................................................58 Advanced tab features .......................................................................58 Paper/Output settings .......................................................60 Copy Count setting ...........................................60 Graphic settings ................................................................60 Image Color Management settings ...................60 TrueType Font settings .....................................61 Document Options ............................................................61 Advanced Printing Features .............................62 iv ENWW Color Printing Mode (HP PCL 6 Unidriver only) ..................................................................62 Print Optimizations (HP PCL 6 Unidriver only) ..................................................................62 PostScript Options (PS Emulation Unidriver only) ..................................................................62 PostScript Output option ..................63 TrueType Font Download option ..........................................................63 PostScript Language Level ..............64 Send PostScript Error Handler .........64 Mirrored Output ................................64 Printer Features ................................................64 Print All Text as Black ......................64 Send TrueType as Bitmap (HP PCL 6 Unidriver only) ................64 Raster Compression (HP PCL 6 Unidriver only) ..................................65 Layout Options .................................................65 Page Order ......................................65 Paper/Quality tab features .................................................................65 Print Task Quick Sets ........................................................66 Default Print Settings ........................................67 User Guide Print Settings .................................67 Type new Quick Set name here .......................67 Paper Options group box ..................................................67 Size is: ..............................................................68 Use Different Paper/Covers check box ............69 Source Is: drop-down menu .............................69 Type is: drop-down menu .................................69 Use Different Paper/Covers options .................70 Front Cover and Back Cover options .............................................71 First Page, Other Pages, and Last Page options ....................................72 Document preview image ..................................................73 Effects tab features ............................................................................73 Print Task Quick Sets ........................................................74 Resizing options group box ...............................................74 Actual Size setting ............................................74 Print Document On setting ...............................74 Scale to Fit option .............................................74 % of Normal Size option ...................................75 Document preview image ..................................................75 Watermarks group box ......................................................76 Current watermarks ..........................................77 Watermark message ........................................77 Message angle .................................................77 Font attributes ...................................................77 Name ...............................................78 ENWW v Color ................................................78 Shading ............................................79 Size ..................................................79 Style .................................................79 Default settings ................................79 Finishing tab features ........................................................................80 Print Task Quick Sets ........................................................80 Document Options ............................................................81 Correct Order for Straight Paper Path check box ....................................................................81 Print on Both Sides (Manually) check box ...........................................................................81 Manually printing on both sides ..........................................................81 Flip Pages Up ...................................................81 Booklet layout ...................................................82 Book and booklet printing ................82 Printing a Booklet .............................82 Printing a book .................................83 Pages per Sheet ...............................................83 Print Page Borders ...........................................83 Page Order .......................................................83 Document preview image ..................................................84 Orientation group box ........................................................84 Portrait option button ........................................84 Landscape option button ..................................84 Rotate by 180 degrees check box ....................85 Color tab ............................................................................................85 Print Task Quick Sets ........................................................86 Color options .....................................................................86 Automatic color settings ....................................................86 Manual color settings ........................................................86 Text, Graphics, and Photographs sections .......................87 Neutral Grays ...................................................87 General .............................................................................88 Edge Control .....................................................88 Halftone ............................................................88 RGB Color ........................................................89 Print in Grayscale ..............................................................89 Printer Properties tab set ...................................................................................89 Device Settings ..................................................................................89 Form to Tray Assignment ..................................................91 Font Substitution Table .....................................................91 External Fonts (HP PCL 6 Unidriver only) .........................92 Installing external fonts .....................................93 Removing external fonts ...................................93 Installable Options .............................................................93 Tray 2 ...............................................................94 Allow Manual Duplexing ...................................94 Printer Memory .................................................94 vi ENWW PostScript Passthrough (PS Emulation Unidriver only) ..................................................94 Additional Device Settings options (PS Emulation Unidriver only) ...................................................................94 Available PostScript Memory ............................95 Output Protocol .................................................................95 Send CTRL-D Before Each Job ........................................95 Send CTRL-D After Each Job ...........................................95 Convert Gray Text to PostScript Gray ...............................95 Convert Gray Graphics to PostScript Gray .......................96 Add Euro Currency Symbol to PostScript Fonts ...............96 Job Timeout ......................................................................96 Wait Timeout .....................................................................96 Minimum Font Size to Download as Outline .....................96 Maximum Font Size to Download as Outline ....................96 About tab features .............................................................................96 4 Windows HP traditional driver features HP Traditional PCL 6 Driver features (for Windows 98 SE and Windows Me) .................................100 Help system ......................................................................................................................100 What's this? Help .............................................................................................100 Context-sensitive Help .....................................................................................100 Constraint messages .......................................................................................101 Bubble Help ......................................................................................................101 Finishing tab features .......................................................................................................104 Print Task Quick Sets .......................................................................................105 Default Print Settings .......................................................................105 User Guide Print Settings ................................................................105 Custom Print Task Quick Sets .........................................................105 Document Options ...........................................................................................105 Correct Order for Straight Paper Path .............................................106 Print on Both Sides (Manually) ........................................................106 Manually printing on both sides .......................................................107 Flip Pages Up ..................................................................................107 Manually printing on both sides .......................................................107 Booklet Printing ...............................................................................108 Activating booklet printing ...............................................109 Printing a booklet cover ...................................................109 Pages per Sheet ..............................................................................110 Document preview image .................................................................................110 Print Quality ......................................................................................................111 Current Setting ................................................................................111 Graphics Settings group box ...........................................................111 Output Settings group box ...............................................................112 Font Settings group box ..................................................................112 Effects tab features ...........................................................................................................112 Print Task Quick Sets .......................................................................................113 Document preview image .................................................................................114 Fit To Page .......................................................................................................114 Print Document On ..........................................................................114 ENWW vii Scale to Fit .......................................................................................114 % of Normal Size .............................................................................115 Watermarks ......................................................................................................115 Current Watermarks ........................................................................116 Watermark Message .......................................................................117 Message Angle ................................................................................117 Font Attributes .................................................................................117 Name ...............................................................................117 Color ................................................................................117 Shading ...........................................................................118 Size .................................................................................119 Default settings ...............................................................119 Paper tab features ............................................................................................................119 Print Task Quick Sets .......................................................................................120 Paper Options group box .................................................................................121 Size is: .............................................................................................121 Custom Paper Size ..........................................................................122 Name drop-down menu ...................................................123 Dynamic command button ..............................................123 Width and height controls ................................................125 Custom width and height control limits ............................125 Paper and envelope icons ..............................125 Measurement Units button ..............................................125 Close button ....................................................................126 Use Different Paper/Covers check box ...........................................126 Use Different Paper/Covers options ................................................126 Front Cover and Back Cover options ..............................127 First Page, Other Pages, and Last Page options ............128 Source Is: drop-down menu ............................................................129 Type is: drop-down menu ................................................................130 Document preview image .................................................................................130 Printer image ....................................................................................................131 Basics tab features ...........................................................................................................131 Print Task Quick Sets .......................................................................................132 Copies ..............................................................................................................132 Orientation ........................................................................................................132 Portrait .............................................................................................132 Landscape .......................................................................................133 Rotate by 180 degrees ....................................................................133 Document preview image .................................................................................133 About ................................................................................................................133 Color tab features .............................................................................................................134 Print Task Quick Sets .......................................................................................134 Color Options ...................................................................................................135 Manual Color Options ......................................................................................135 Document preview image .................................................................................137 Configure tab features ......................................................................................................137 Paper-handling options ....................................................................................138 Optional Paper Sources ..................................................................139 Other Options ...................................................................................................139 viii ENWW Fonts ................................................................................................140 Printer Memory ................................................................................141 Include Types in Application Source List selection ..........................141 Printer image ....................................................................................................141 Windows PS Emulation Driver features (for Windows 98 SE and Windows Me) ..............................142 HP postscript level 3 emulation support ...........................................................................142 Paper tab features ............................................................................................................142 Paper size ........................................................................................................143 Layout ..............................................................................................................144 Orientation ........................................................................................................144 Paper source ....................................................................................................144 Copies ..............................................................................................................144 Custom button ..................................................................................................144 Unprintable Area button ...................................................................................144 About button .....................................................................................................144 Restore Defaults button ...................................................................................144 Graphics tab features .......................................................................................................144 Resolution ........................................................................................................145 Color Control ....................................................................................................145 Choose Rendering Intent button ......................................................146 Halftoning .........................................................................................................146 Special .............................................................................................................146 Scaling .............................................................................................................146 Restore Defaults button ...................................................................................146 Device Options tab features .............................................................................................146 Available printer memory (in KB) .....................................................................147 Printer features .................................................................................................147 Installable options ............................................................................................147 Restore Defaults button ...................................................................................147 PostScript tab features .....................................................................................................147 PostScript Output Format .................................................................................148 PostScript header .............................................................................................149 PostScript error info .........................................................................................149 Advanced .........................................................................................................149 Restore Defaults ..............................................................................................151 5 Macintosh software overview Supported Macintosh operating systems ..........................................................................................154 Supported e-mail programs ...............................................................................................................155 All-in-one software for Macintosh ......................................................................................................156 Software components for Macintosh ................................................................................156 Software features not available on Macintosh operating systems ....................................157 Software component availability for Macintosh .................................................................157 Software component localization ......................................................................................158 Ordering software for Macintosh .......................................................................................158 HP EWS Device Configuration .........................................................................................159 Access ..............................................................................................................159 HP EWS Device Configuration screens ...........................................................159 Status ..............................................................................................160 System .............................................................................................160 ENWW ix Print .................................................................................................161 Fax ...................................................................................................161 Networking .......................................................................................162 System requirements for a direct connection (Macintosh) ................................................................164 Installation overview ..........................................................................................................................165 Installation options .............................................................................................................................166 Installation instructions for all Macintosh OSs -- Animated Getting Started Guide ..........166 Macintosh installation instructions for direct connections .................................................168 Installation instructions for Mac OS 9.2.2 .........................................................168 Installation instructions for Mac OS X ..............................................................169 Macintosh installation instructions for networked computers ............................................169 Installation dialog-box options for Macintosh ....................................................................................171 HP LaserJet all-in-one uninstall instructions for Macintosh ...............................................................183 6 The HP Toolbox Overview of the HP Toolbox ..............................................................................................................186 Starting the HP Toolbox ....................................................................................................186 Structure ...........................................................................................................................186 Opening screen ................................................................................................................186 Navigation .........................................................................................................................187 System requirements ........................................................................................................................188 Web browser requirements ...............................................................................................188 Other requirements ...........................................................................................................188 Key features ......................................................................................................................................189 Scan to e-mail or a folder ..................................................................................................189 Receive faxes to this computer .........................................................................................190 Receive Alert messages for device events .......................................................................190 HP Device pop-up alert messages ...................................................................191 System-tray icon alert ......................................................................................191 E-mail alert .......................................................................................................191 Configuration options ........................................................................................................................192 HP Toolbox section ...........................................................................................................192 Status tab .........................................................................................................192 Device Status ..................................................................................193 Supplies Status ................................................................................194 Setup Status Alerts ..........................................................................195 Set up E-mail Alerts .........................................................................197 Device Configuration .......................................................................199 Network Configuration .....................................................................202 Print Info Pages ...............................................................................204 Event Log ........................................................................................204 Fax tab .............................................................................................................205 Fax Tasks ........................................................................................206 Fax Phone Book ..............................................................................207 Fax Phone Book - Edit Entry ...........................................................208 Fax Phone Book - Create a New Group ..........................................209 Fax Phone Book - Edit a Group .......................................................210 Import information into the Fax Phone Book ...................................211 Fax Phone Book ­ Import ­ Select Entries ......................................213 Fax Send Log and Fax Receive Log ...............................................214 x ENWW Fax Viewer .......................................................................................216 Fax Data Properties .........................................................................217 Fax Reports screen .........................................................................218 Detailed Fax Settings ......................................................................219 Fax: How do I... ? ............................................................................220 Scan to tab .......................................................................................................221 Scan to E-mail or Folder ..................................................................221 Preferences .....................................................................................222 How do I... ? ....................................................................................224 Troubleshooting tab .........................................................................................224 Troubleshooting Process .................................................................225 Troubleshooting Information ............................................................225 Control Panel Messages .................................................................226 Clearing Jams ..................................................................................227 Print Problems screen .....................................................................228 Scan Problems ................................................................................229 Copy Problems ................................................................................230 Fax Problems ..................................................................................231 Memory Card Problems ...................................................................232 Troubleshooting Tools .....................................................................233 Animated Demonstrations ...............................................................234 Documentation tab ...........................................................................................235 How do I... ? screens .......................................................................235 Print: How do I... ? ...........................................................................236 Fax: How do I... ? ............................................................................236 Copy: How do I... ? ..........................................................................237 Scan: How do I... ? ..........................................................................238 Photo: How do I... ? .........................................................................238 Network: How do I... ? .....................................................................239 Other: How do I... ? .........................................................................240 User Guide ......................................................................................240 Device Settings section ....................................................................................................241 System Settings tab .........................................................................................242 Device Information ...........................................................................242 Paper Handling ................................................................................243 Print Quality .....................................................................................246 Print Density ....................................................................................249 Print Modes .....................................................................................251 System Setup ..................................................................................254 Volumes ...........................................................................................256 Date/Time ........................................................................................257 Service .............................................................................................257 Device Polling ..................................................................................259 Save/Restore ...................................................................................260 Print Settings tab ..............................................................................................261 Printing ............................................................................................261 PCL5e ..............................................................................................262 PostScript ........................................................................................263 Memory Card ...................................................................................263 Fax Settings tab ...............................................................................................265 ENWW xi General ............................................................................................265 Fax Send .........................................................................................265 Fax Receive .....................................................................................267 Fax Setup Wizard ............................................................................269 Copy Settings tab .............................................................................................275 Copying ...........................................................................................275 Reduce / Enlarge .............................................................................276 Network Settings ...............................................................................................................276 IP Configuration ...............................................................................................277 Advanced .........................................................................................................279 SNMP ...............................................................................................................280 Network Configuration ......................................................................................282 Password .........................................................................................................284 Other screens ...................................................................................................................284 About HP Toolbox ............................................................................................285 Select Device ...................................................................................................286 Current Alerts ...................................................................................................286 HP Toolbox ­ text only .....................................................................................286 Product Registration .........................................................................................287 Order Supplies .................................................................................................288 Product Support ...............................................................................................289 7 Software installation for Windows operating systems Installation overview ..........................................................................................................................292 Installation options .............................................................................................................................294 Windows installation for direct connections ......................................................................294 Setting up Windows sharing (peer-to-peer networking) ...................................294 Setting up the host computer running Windows 98 SE, Windows Me, Windows NT 4.0, or Windows 2000 ..........................295 Setting up the host computer running Windows XP ........................295 Setting up client computers running Windows 98 SE, Windows Me, or Windows 2000 ......................................................295 Setting up client computers running Windows XP ...........................296 Windows Installation for computers on a network ............................................................296 Network setup ..................................................................................................296 Windows installation instructions for networked computers .............................297 Installing the print driver only ............................................................................................298 Print driver installation for Windows 98 SE or Windows Me ............................298 Print-driver installation for Windows 2000, Windows XP, or Windows Server 2003 ......................................................................................298 Printing-system software installation .................................................................................................300 Animated Install Guide ......................................................................................................300 Printing-system software installation ................................................................................301 USB installation dialog box options for Windows .............................................305 Network installation dialog box options for Windows .......................................315 Uninstall .............................................................................................................................................326 Uninstall instructions for Windows ....................................................................................326 Uninstalling HP Image Zone in Windows operating systems ...........................326 Uninstalling a Typical or Minimum installation .................................................326 xii ENWW Using the HP LaserJet all-in-one software Uninstall component (recommended) ...............................................................................326 Using the Windows Add or Remove Programs component ............327 Uninstalling a Minimum installation ..................................................................327 Uninstalling an Add-Printer installation ............................................................328 Windows 98 SE or Windows Me .....................................................328 Windows 2000 or Windows XP .......................................................329 Files not removed and manual uninstall (Windows) .........................................................329 8 Engineering details Media attributes .................................................................................................................................332 Media sources and destinations .......................................................................................332 Source commands ............................................................................................................332 Media types and sizes ......................................................................................................332 Media features and attributes ...........................................................................333 Custom media sizes .........................................................................................335 Media-type commands .....................................................................................335 Readme .............................................................................................................................................337 Windows Readme .............................................................................................................337 Introduction ......................................................................................................337 Purpose of this document ................................................................337 Who needs this software? ...............................................................338 Overview of the printing-system components ..................................338 Late-breaking information ................................................................................340 Known issues and workarounds ......................................................340 Issues fixed ......................................................................................346 Installation Instructions .....................................................................................347 Installation options ...........................................................................347 Installing software on Windows 98 SE, Windows 2000, and Windows XP ....................................................................................347 Uninstaller ........................................................................................347 Technical assistance ........................................................................................348 Customer support ............................................................................348 Web .................................................................................................348 HP software and support services -- additional information ...........348 Legal statements ..............................................................................................348 Trademark notices ...........................................................................348 Warranty and copyright ...................................................................348 Macintosh Readme ...........................................................................................................349 Information about the hp LaserJet all-in-one software version 5.8 ..................349 Contents ..........................................................................................349 Supported HP Products ...................................................................349 Supported Operating Systems ........................................................349 For OSX Users Only ........................................................................349 How to Configure a Print or Fax Queue ..........................349 To configure a print queue for your HP LaserJet all-in-one ....................................349 To configure a fax queue for your HP LaserJet all-in-one (fax models only) .........................................................................350 ENWW xiii For OS 9.2.2 users only ...................................................................350 For More Information .......................................................................350 Copyright .........................................................................................350 HP System Diagnostics .....................................................................................................................352 System ..............................................................................................................................352 Devices .............................................................................................................................352 Applications ......................................................................................................................353 HP Applications ................................................................................................................354 Logging .............................................................................................................................354 Troubleshooting .................................................................................................................................356 Port communication ..........................................................................................................356 Overview ..........................................................................................................356 USB port connections ......................................................................................356 Device conflicts in Windows .............................................................................356 Opening the Windows Device Manager ..........................................357 Check for device conflicts ................................................................357 Guidelines for troubleshooting and resolving device conflicts .........358 Installed Devices .............................................................................359 File to E-mail utility ............................................................................................................360 Standalone scrubber .........................................................................................................362 Two-pass cleaning-page utility .........................................................................................362 Collect.bat utility ................................................................................................................362 E-mail ................................................................................................................................363 My Scans directory ...........................................................................................................363 Summary of HP Toolbox known issues .............................................................................................364 Firewalls block HP Toolbox communication .....................................................................364 USB drivers are unsigned .................................................................................................364 Second restart is required after installation ......................................................................364 Problems occur after device replacement or restoration of factory defaults .....................364 Receive-to-PC problems occur after receiving a large number of faxes ..........................365 After experiencing fax communication problems, Receive to PC problems occur ...........365 Intermittent scan problems occur ......................................................................................366 A need to enabling or disabling HP Toolbox arises ..........................................................366 Index...................................................................................................................................................................369 xiv ENWW List of tables Table 1-1 Table 1-2 Table 1-3 Table 2-1 Table 2-2 Table 2-3 Table 2-4 Table 2-5 Table 2-6 Table 2-7 Table 2-8 Table 3-1 Table 3-2 Table 3-3 Table 4-1 Table 4-2 Table 4-3 Table 4-4 Table 4-5 Table 4-6 Table 4-7 Table 5-1 Table 5-2 Table 5-3 Table 5-4 Table 6-1 Table 6-2 Table 6-3 Table 6-4 Table 6-5 Table 6-6 Table 6-7 Table 6-8 Table 6-9 Table 6-10 Table 6-11 Table 8-1 Table 8-2 Table 8-3 Table 8-4 Features of the HP LaserJet all-in-one products ............................................................................3 CD part numbers for the HP LaserJet all-in-one software .............................................................6 User documentation availability and localization ............................................................................8 Software components for Windows ..............................................................................................15 Software component comparison .................................................................................................17 Software component availability for the HP Color LaserJet 2820/2830/2840 all-in-one ..............18 Software component localization by language, A-K .....................................................................20 Software component localization by language, L-Z .....................................................................21 Supported e-mail programs ..........................................................................................................40 Software features by connection type ..........................................................................................49 Multitasking capabilities ...............................................................................................................51 Standard paper types and engine speeds ...................................................................................69 Watermark color values ...............................................................................................................78 Page orientation ...........................................................................................................................81 Bubble Help messages ..............................................................................................................102 Page orientation .........................................................................................................................107 Selected paper size ....................................................................................................................108 Watermark color values .............................................................................................................117 Custom media sizes ...................................................................................................................125 Close dialog box text strings ......................................................................................................126 Standard paper types and engine speeds .................................................................................130 Supported e-mail programs ........................................................................................................155 Software components for Macintosh ..........................................................................................156 Software component availability for Macintosh ..........................................................................158 CD part numbers for the HP LaserJet all-in-one software .........................................................159 Browsers supported by HP Toolbox ...........................................................................................188 Alerts ..........................................................................................................................................196 Preferences for Scan to E-mail or a Folder ................................................................................222 Paper Handling options and settings .........................................................................................243 Print Quality options and settings ...............................................................................................247 Print Density options and settings ..............................................................................................249 Print mode settings and default fuser modes .............................................................................253 Printing options and settings ......................................................................................................262 Copying options and settings .....................................................................................................275 Reduce / Enlarge options and settings ......................................................................................276 Advanced Network Settings options and settings ......................................................................280 HP Color LaserJet 2820/2830/2840 media sources and destinations .......................................332 Media-source commands ...........................................................................................................332 Supported features and attributes, by driver ..............................................................................333 Supported media types ..............................................................................................................334 ENWW xv Table 8-5 Table 8-6 Table 8-7 Table 8-8 Custom media sizes ...................................................................................................................335 Media-type commands ...............................................................................................................335 Devices installed by the HP Color LaserJet 2820/2830/2840 software in Windows 2000 and Windows XP ...............................................................................................................................360 Devices installed by the HP Color LaserJet 2820/2830/2840 software in Windows 98 SE and Windows Me ...............................................................................................................................360 xvi ENWW List of figures Figure 2-1 Figure 2-2 Figure 2-3 Figure 2-4 Figure 2-5 Figure 2-6 Figure 2-7 Figure 2-8 Figure 2-9 Figure 2-10 Figure 2-11 Figure 2-12 Figure 2-13 Figure 2-14 Figure 3-1 Figure 3-2 Figure 3-3 Figure 3-4 Figure 3-5 Figure 3-6 Figure 3-7 Figure 3-8 Figure 3-9 Figure 3-10 Figure 3-11 Figure 3-12 Figure 3-13 Figure 3-14 Figure 3-15 Figure 3-16 Figure 3-17 Figure 3-18 Figure 3-19 Figure 3-20 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 HP Director screen .......................................................................................................................27 Device Status screen ...................................................................................................................29 Device Selection screen ...............................................................................................................31 My Images screen ........................................................................................................................32 HP Document Viewer screen .......................................................................................................34 HP Image Zone Help screen ........................................................................................................35 HP Software Update screen .........................................................................................................36 hp LaserJet Scan dialog box ........................................................................................................39 Scan Settings dialog box ..............................................................................................................39 TWAIN driver user interface .........................................................................................................42 Scan Preferences ­ Web Page Dialog .........................................................................................43 hp LaserJet Send Fax dialog box ­ user interface .......................................................................45 hp LaserJet Send Fax dialog box ­ multiple recipients ................................................................46 hp LaserJet Send Fax dialog box ­ cover page ...........................................................................47 A typical constraint message .......................................................................................................57 Advanced tab ­ HP PCL 6 Unidriver ............................................................................................59 Advanced tab ­ PS Emulation Unidriver ......................................................................................59 Advanced tab - PS Emulation Unidriver - PostScript Options ......................................................63 Paper/Quality tab .........................................................................................................................66 Paper Options group box .............................................................................................................68 Front Cover setting .......................................................................................................................71 First Page, Other Pages, and Last Page options .........................................................................72 Effects tab ....................................................................................................................................73 Preview images - Legal on Letter; Scale to Fit off (left) and on (right) .........................................75 Watermark Details dialog box ......................................................................................................76 Finishing tab - HP PCL 6 Unidriver ..............................................................................................80 Page-order preview images .........................................................................................................84 Color tab .......................................................................................................................................85 Color Settings dialog box .............................................................................................................87 Device Settings tab - HP PCL 6 Unidriver ....................................................................................90 Device Settings tab - PS Emulation Unidriver ..............................................................................90 Font Substitution Table ................................................................................................................92 Font Installer dialog box ...............................................................................................................92 About tab ......................................................................................................................................97 A typical constraint message .....................................................................................................101 A property page with a Bubble Help icon ...................................................................................102 Finishing tab - HP Traditional PCL 6 Driver ...............................................................................104 Document Options group box ....................................................................................................106 Page-order preview images .......................................................................................................110 Print Quality Details dialog box - HP Traditional PCL 6 Driver ...................................................111 ENWW xvii Figure 4-7 Figure 4-8 Figure 4-9 Figure 4-10 Figure 4-11 Figure 4-12 Figure 4-13 Figure 4-14 Figure 4-15 Figure 4-16 Figure 4-17 Figure 4-18 Figure 4-19 Figure 4-20 Figure 4-21 Figure 4-22 Figure 4-23 Figure 4-24 Figure 4-25 Figure 4-26 Figure 4-27 Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14 Figure 5-15 Figure 5-16 Figure 5-17 Figure 5-18 Figure 5-19 Figure 5-20 Figure 5-21 Figure 5-22 Figure 6-1 Figure 6-2 Figure 6-3 Figure 6-4 Figure 6-5 Figure 6-6 Figure 6-7 Effects tab - HP Traditional PCL 6 Driver ...................................................................................113 Preview images - Legal on Letter; Scale to Fit off (left) and on (right) .......................................114 Watermark Details dialog box ....................................................................................................116 Paper tab - HP Traditional PCL 6 Driver ....................................................................................120 Paper Options group box ...........................................................................................................121 Custom Paper Size dialog box ...................................................................................................122 Front Cover setting .....................................................................................................................128 First Page, Other Pages, and Last Page options .......................................................................129 Basics tab ­ HP Traditional PCL 6 Driver ..................................................................................131 About This Driver dialog box ......................................................................................................133 Color tab .....................................................................................................................................134 Manual Color Options dialog box ...............................................................................................135 Configure tab ..............................................................................................................................138 More Configuration Options dialog box ......................................................................................139 Configure Font DIMMs dialog box ..............................................................................................140 Paper tab - HP PS traditional driver ...........................................................................................143 Graphics tab ...............................................................................................................................145 Image Color Management dialog ...............................................................................................146 Device Options tab .....................................................................................................................147 PostScript tab .............................................................................................................................148 Advanced PostScript options .....................................................................................................150 HP EWS Device Configuration ­ Status tab ..............................................................................160 HP EWS Device Configuration ­ System tab .............................................................................161 HP EWS Device Configuration ­ Print tab .................................................................................161 HP EWS Device Configuration ­ Fax tab ...................................................................................162 HP EWS Device Configuration ­ Networking tab .......................................................................163 Start Here icon ...........................................................................................................................167 Macintosh install ­ Animated Getting Started Guide ..................................................................167 Congratulations! Your all-in-one setup is complete screen ........................................................168 Authenticate dialog box ..............................................................................................................171 License dialog box ­ HP Software License Agreement .............................................................172 Installing dialog box ­ progress indicator ...................................................................................172 If you are using a USB cable... dialog box .................................................................................173 Restart alert ................................................................................................................................173 hp all-in-one Setup Assistant ­ Introduction ...............................................................................174 hp all-in-one Setup Assistant ­ Select Device ...........................................................................175 hp all-in-one Setup Assistant ­ User Identification .....................................................................176 hp all-in-one Setup Assistant ­ Phone Line ...............................................................................177 hp all-in-one Setup Assistant ­ Outside Line .............................................................................178 hp all-in-one Setup Assistant ­ Distinctive Ring .........................................................................179 hp all-in-one Setup Assistant ­ Answering Machine ..................................................................180 hp all-in-one Setup Assist ­ Finish .............................................................................................181 hp all-in-one Setup Assistant ­ Congratulations ........................................................................182 HP Device Alert ­ LOAD PAPER ...............................................................................................191 Device Status screen .................................................................................................................194 Supplies Status screen ..............................................................................................................195 Set up Status Alerts screen ........................................................................................................196 Set up E-mail Alerts screen ­ 1 of 2 ...........................................................................................197 Set up E-mail Alerts screen ­ 2 of 2 ...........................................................................................198 Device Configuration screen ­ 1 of 4 .........................................................................................199 xviii ENWW Figure 6-8 Figure 6-9 Figure 6-10 Figure 6-11 Figure 6-12 Figure 6-13 Figure 6-14 Figure 6-15 Figure 6-16 Figure 6-17 Figure 6-18 Figure 6-19 Figure 6-20 Figure 6-21 Figure 6-22 Figure 6-23 Figure 6-24 Figure 6-25 Figure 6-26 Figure 6-27 Figure 6-28 Figure 6-29 Figure 6-30 Figure 6-31 Figure 6-32 Figure 6-33 Figure 6-34 Figure 6-35 Figure 6-36 Figure 6-37 Figure 6-38 Figure 6-39 Figure 6-40 Figure 6-41 Figure 6-42 Figure 6-43 Figure 6-44 Figure 6-45 Figure 6-46 Figure 6-47 Figure 6-48 Figure 6-49 Figure 6-50 Figure 6-51 Figure 6-52 Figure 6-53 Figure 6-54 Figure 6-55 Figure 6-56 Figure 6-57 Device Configuration screen ­ 2 of 4 .........................................................................................200 Device Configuration screen ­ 3 of 4 .........................................................................................201 Device Configuration screen ­ 4 of 4 .........................................................................................202 Network Configuration screen ....................................................................................................203 Print Information Pages screen ..................................................................................................204 Event Log screen .......................................................................................................................205 Fax Tasks screen .......................................................................................................................206 Fax Phone Book screen .............................................................................................................208 Fax Phone Book ­ Edit Entry screen .........................................................................................209 Fax Phone Book - Create a New Group screen .........................................................................210 Fax Phone Book - Edit a Group screen .....................................................................................211 Import information into the Fax Phone Book screen ..................................................................212 Fax Phone Book ­ Import ­ Select Entries screen ....................................................................214 Fax Send Log screen .................................................................................................................215 Fax Receive log screen ..............................................................................................................215 Fax Viewer screen .....................................................................................................................217 Fax Data Properties screen .......................................................................................................218 Fax Reports screen ....................................................................................................................219 Detailed Fax Settings screen .....................................................................................................220 Fax: How do I... ? screen ...........................................................................................................220 Scan to E-mail or a Folder screen ..............................................................................................221 Preferences for Scan to E-mail or a Folder screen ....................................................................222 Scan: How do I... ? screen .........................................................................................................224 Troubleshooting Process screen ................................................................................................225 Troubleshooting tools screen .....................................................................................................226 Control panel messages screen .................................................................................................227 Clearing jams screen .................................................................................................................228 Print problems screen ................................................................................................................229 Scan problems screen ...............................................................................................................230 Copy problems screen ...............................................................................................................231 Fax problems screen ..................................................................................................................232 Memory card problems screen ...................................................................................................233 Troubleshooting Tools screen ....................................................................................................234 Animated Demonstrations screen ..............................................................................................235 Print: How do I... ? screen ..........................................................................................................236 Fax: How do I? screen ...............................................................................................................237 Copy: How do I... ? screen .........................................................................................................237 Scan: How do I... ? screen .........................................................................................................238 Photo: How do I... ? screen ........................................................................................................239 Network: How do I... ? screen ....................................................................................................239 Other: How do I... ? screen ........................................................................................................240 User Guide screen .....................................................................................................................241 Device Information screen .........................................................................................................242 Paper Handling screen ...............................................................................................................243 Print Quality screen ....................................................................................................................247 Print Density screen ...................................................................................................................249 Print Modes screen ....................................................................................................................252 System Setup screen .................................................................................................................255 Volumes screen .........................................................................................................................256 Date/Time screen .......................................................................................................................257 ENWW xix Figure 6-58 Figure 6-59 Figure 6-60 Figure 6-61 Figure 6-62 Figure 6-63 Figure 6-64 Figure 6-65 Figure 6-66 Figure 6-67 Figure 6-68 Figure 6-69 Figure 6-70 Figure 6-71 Figure 6-72 Figure 6-73 Figure 6-74 Figure 6-75 Figure 6-76 Figure 6-77 Figure 6-78 Figure 6-79 Figure 6-80 Figure 6-81 Figure 6-82 Figure 6-83 Figure 6-84 Figure 6-85 Figure 6-86 Figure 6-87 Figure 6-88 Figure 6-89 Figure 6-90 Figure 7-1 Figure 7-2 Figure 7-3 Figure 7-4 Figure 7-5 Figure 7-6 Figure 7-7 Figure 7-8 Figure 7-9 Figure 7-10 Figure 7-11 Figure 7-12 Figure 7-13 Figure 7-14 Figure 7-15 Figure 7-16 Figure 7-17 Service screen ...........................................................................................................................258 Device Polling Settings screen ...................................................................................................260 Save / Restore Settings screen ..................................................................................................261 Printing screen ...........................................................................................................................262 PCL5e screen ............................................................................................................................263 PostScript screen .......................................................................................................................263 Memory Card Printing Settings screen ......................................................................................264 General Settings screen .............................................................................................................265 Send screen ...............................................................................................................................267 Receive screen ..........................................................................................................................268 Fax Setup Wizard ­ Welcome screen ........................................................................................269 Fax Setup Wizard ­ Fax Identification: User Information screen ...............................................270 Fax Setup Wizard ­ Fax Setup: Dial prefix screen ....................................................................271 Fax Setup Wizard ­ Fax Setup: Distinctive Ring screen ............................................................272 Fax Setup Wizard ­ Fax Setup: Fax Line screen .......................................................................272 Fax Setup Wizard ­ Fax Setup Confirmation screen .................................................................273 Fax Setup Wizard ­ Fax identification: Fax & Voice Number screen .........................................273 Fax Setup Wizard ­ Finish Fax Setup screen ............................................................................274 Fax Setup Wizard ­ Settings Saved screen ...............................................................................274 Copying screen ..........................................................................................................................275 Reduce / Enlarge screen ............................................................................................................276 IP Configuration screen ..............................................................................................................278 Advanced Network Settings screen ...........................................................................................279 SNMP screen .............................................................................................................................281 Network Configuration screen ....................................................................................................282 Password screen ........................................................................................................................284 About toolbox screen .................................................................................................................285 Current Alerts screen .................................................................................................................286 Text-only Toolbox screen ...........................................................................................................287 Text-only screen ­ sample expanded section ............................................................................287 Product Registration screen .......................................................................................................288 Order Supplies screen ...............................................................................................................289 Product Support screen .............................................................................................................290 Animated Install Guide ­ Welcome screen ................................................................................300 Congratulations! Your all-in-one setup is complete screen ........................................................301 HP Color LaserJet 2820/2830/2840 CD Browser screen ...........................................................302 HP Color LaserJet 2820/2830/2840 documentation ..................................................................303 HP Color LaserJet 2820/2830/2840 Online Support ..................................................................304 USB install ­ Welcome to the Install Wizard dialog box .............................................................305 USB install ­ Check for recommended installation updates (optional) dialog box .....................305 USB install ­ Installation Options dialog box ..............................................................................306 USB Install ­ sample System Requirements Results dialog box ...............................................307 USB install ­ License Agreement dialog box .............................................................................307 USB install ­ HP Extended Capabilities dialog box ...................................................................308 Welcome to the HP Product Survey Program screen ................................................................308 USB install ­ Destination Folder dialog box ...............................................................................309 USB install ­ Ready to Install dialog box ...................................................................................310 USB install ­ Connection Type dialog box .................................................................................310 USB install ­ Connect Your Device Now dialog box ..................................................................311 USB install ­ Device Found dialog box ......................................................................................312 xx ENWW Figure 7-18 Figure 7-19 Figure 7-20 Figure 7-21 Figure 7-22 Figure 7-23 Figure 7-24 Figure 7-25 Figure 7-26 Figure 7-27 Figure 7-28 Figure 7-29 Figure 7-30 Figure 7-31 Figure 7-32 Figure 7-33 Figure 7-34 Figure 7-35 Figure 7-36 Figure 7-37 Figure 7-38 Figure 7-39 Figure 7-40 Figure 7-41 Figure 7-42 Figure 8-1 Figure 8-2 Figure 8-3 Figure 8-4 Figure 8-5 Figure 8-6 Figure 8-7 USB install ­ Time Remaining dialog box ..................................................................................312 USB install ­ Restart your computer dialog box .........................................................................313 USB install ­ Congratulations! Software installation complete dialog box .................................313 USB install ­ Test Page dialog box ............................................................................................314 Sign Up Now screen ..................................................................................................................314 HP Registration screen ..............................................................................................................315 Network install -- Welcome dialog box ......................................................................................316 Network install ­ Sample screen showing current progress ......................................................316 Network install ­ Licence Agreement dialog box .......................................................................317 Network install ­ HP Extended Capabilities dialog box ..............................................................317 Welcome to the HP Product Survey Program screen ................................................................318 Network install ­ Thank you for buying another HP product! dialog box ....................................318 Network install ­ Ready to Install dialog box ..............................................................................319 Network install ­ Connection Type dialog box ...........................................................................319 Network install ­ Identify Printer dialog boxIdentify Printer ........................................................320 Network install ­ Searching dialog box ......................................................................................320 Network install ­ Specify Printer dialog box ...............................................................................321 Network install ­ Printer Found dialog box .................................................................................321 Network install ­ Confirm Settings dialog box ............................................................................322 Network install ­ Confirm Changing Setting dialog box .............................................................322 Network Install ­ Set Network Protocol dialog box ....................................................................323 Network install ­ Congratulations! Software installation complete dialog box ...........................323 Network install ­ Test Page dialog box ......................................................................................324 Sign Up Now screen ..................................................................................................................324 HP Registration screen ..............................................................................................................325 HP System Diagnostics ­ System tab ........................................................................................352 HP System Diagnostics ­ Devices tab .......................................................................................353 HP System Diagnostics ­ Applications tab ................................................................................353 HP System Diagnostics ­ HP Applications tab ..........................................................................354 HP System Diagnostics ­ Logging tab .......................................................................................355 Sample Device Manager screen ­ Windows XP ........................................................................359 File to E-mail ­ sample e-mail message with files attached .......................................................361 ENWW xxi xxii ENWW 1 Purpose and scope This chapter provides information about the following topics: Introduction HP LaserJet all-in-one product comparison Software availability and fulfillment Documentation availability and localization ENWW 1 Purpose and scope Purpose and scope Introduction This software technical reference (STR) provides information about and troubleshooting tips for the allin-one software for the HP Color LaserJet 2820/2830/2840 all-in-one products. This document is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate. NOTE This STR describes software that is shipped on the all-in-one software CD that comes with the HP LaserJet all-in-one product. This STR does not describe drivers that will become available on the web. The following information is included in this technical reference: Overview of software and platforms Procedures for installing and uninstalling software components Descriptions of problems that can arise while using the HP LaserJet all-in-one products, and known solutions to those problems NOTE An addendum to this STR describes system modification information, including file lists and changes to registry keys. 2 Chapter 1 Purpose and scope ENWW HP LaserJet all-in-one product comparison The following table contains descriptions of the three HP LaserJet all-in-one products that are described in this STR. Table 1-1 Features of the HP LaserJet all-in-one products Feature HP Product number Memory HP Color LaserJet 2820 Q3948A 4 megabytes (MB) of ROM/ flash memory 96 MB of RAM, expandable to 224 MB HP Color LaserJet 2830 Q3949A 4 MB of ROM/flash memory 96 MB of RAM, expandable to 224 MB. HP Color LaserJet 2840 Q3950A 4 MB of ROM/flash memory 96 MB of RAM, expandable to 224 MB. Mass storage driver for Windows® 98 SE, Windows Me, Windows 2000, and Windows XP. This driver provides access to memory card slots on the product. The HP Color LaserJet 2840 can read the following memory-card types: CompactFlash Ultra CompactFlash Smart Media Memory Stick Secure Digital Multi Media Card XD Card For more information, see the HP Color LaserJet 2820/2830/2840 User Guide. Speed Prints and copies up to 20 pages per minute (ppm) for Letter-size paper Prints and copies up to 19 ppm for A4-size paper Prints and copies up to 4 ppm in color for Letter/A4-size paper A High-speed universal serial bus (USB) port 10/100Base-T network Jetdirect port Prints and copies up to 20 ppm for Letter-size paper Prints and copies up to 19 ppm for A4-size paper Prints and copies up to 4 ppm in color for Letter/A4size paper A high-speed USB port 10/100Base-T network Jetdirect port Fax port Prints and copies up to 20 ppm for Letter-size paper Prints and copies up to 19 ppm for A4-size paper Prints and copies up to 4 ppm in color for Letter/A4size paper A high-speed USB port 10/100Base-T network Jetdirect port Fax port Connectivity ENWW HP LaserJet all-in-one product comparison 3 Purpose and scope Table 1-1 Features of the HP LaserJet all-in-one products (continued) Feature HP Product number Paper handling HP Color LaserJet 2820 Q3948A One 50-sheet automatic document feeder (ADF); maximum media size, 216 x 356 mm (8.5 x 14 inches) HP Color LaserJet 2830 Q3949A One 50-sheet ADF; maximum media size, 216 x 356 mm (8.5 x 14 inches) One 125-sheet media input tray (tray 1); maximum media size, 216 x 356 mm (8.5 x 14 inches) One 250-sheet media input tray (tray 2) for standard Letter/A4 sizes. A Letter/A4-size flatbed scanner 1200 dpi effective output quality (600x600x2 dpi using HP REt 2400) Printer command language (PCL) Level 6 PS Level 3 emulation HP Color LaserJet 2840 Q3950A One 50-sheet ADF; maximum media size, 216 x 356 mm (8.5 x 14 inches) One 125-sheet media input tray (tray 1); maximum media size, 216 x 356 mm (8.5 x 14 inches) One 250-sheet media input tray (tray 2) for standard Letter/A4 sizes. A Letter/A4-size flatbed scanner 1200 dpi effective output quality (600x600x2 dpi using HP REt 2400) Printer command language Level 6 (PCL 6) PCL 6 (black and white) for Windows 2000 and Windows XP PS Level 3 emulation Full-functionality fax capabilities with a V.34 fax, including a phone book; fax from ADF, flatbed, or computer; and delayed-fax features 4 MB of flash memory for storing faxes and phonebook entries Reduce/enlarge feature Up to 20-ppm automatic collation for black and white Letter/A4-size paper; 4 ppm for color. 24-bit 1,200 ppi color scanning (optimal); up to 19,200 ppi (interpolated) Purpose and scope 4 One 125-sheet or 10envelope media input tray (tray 1); maximum media size, 216 x 356 mm (8.5 x 14 inches) A Letter/A4-size flatbed scanner Print 1200 dots per inch (dpi) effective output quality (600x600x2 dpi using HP Resolution Enhancement Technology [REt] 2400) Printer command language (PCL) Level 6 Adobe® PostScript® (PS) Level 3 emulation Fax (monochrome) Not available for the HP Color LaserJet 2820 Full-functionality fax capabilities with a V.34 fax, including a phone book; fax from ADF, flatbed, or computer; and delayed-fax features 4 MB of flash memory for storing faxes and phonebook entries Reduce/enlarge feature Up to 20-ppm automatic collation for black and white Letter/A4-size paper; 4 ppm for color. 24-bit 1,200 ppi color scanning (optimal); up to 19,200 ppi (interpolated) Copy Reduce/enlarge feature Up to 20-ppm automatic collation for black and white Letter/A4-size paper; 4 ppm for color. 24-bit 1,200 pixels per inch (ppi) color scanning (optimal); up to 19,200 ppi (interpolated) Scan Energy savings The HP Color LaserJet 2820/2830/2840 automatically conserves electricity by substantially reducing power consumption when it is not in use. As an ENERGY STAR® partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR® guidelines for energy efficiency. ENERGY STAR® is a U.S. registered service mark of the United States Environmental Protection Agency. Chapter 1 Purpose and scope ENWW Feature HP Product number HP Color LaserJet 2820 Q3948A HP Color LaserJet 2830 Q3949A HP Color LaserJet 2840 Q3950A ENWW HP LaserJet all-in-one product comparison 5 Purpose and scope Table 1-1 Features of the HP LaserJet all-in-one products (continued) Purpose and scope Software availability and fulfillment Ordering software To order the software if the CD is damaged or missing, contact HP Support at the following Web site. www.hp.com/support/clj2800series To request the software CD by phone, see the following Web site for the correct contact number for your country/region: welcome.hp.com/country/us/en/wwcontact.html The following table presents the part numbers and language groups on the software CDs for the HP Color LaserJet 2820/2830/2840 all-in-one products. Table 1-2 CD part numbers for the HP LaserJet all-in-one software Part number Q3948­60177 Description Windows software CD for the HP Color LaserJet 2820/2830/2840 all-in-one products Languages included on CD Q3948­60180 Windows software CD for the HP Color LaserJet 2820/2830/2840 all-in-one products Q3948­60181 Windows software CD for the HP Color LaserJet 2820/2830/2840 all-in-one products Danish Dutch English Finnish French German Italian Norwegian Portuguese Spanish Swedish Czech English Hungarian Polish Russian Turkish English Korean Simplified Chinese Thai 6 Chapter 1 Purpose and scope ENWW Part number Description Languages included on CD Traditional Chinese Q3948­60183 ReadIRIS V9.0 software CD for the HP Color LaserJet 2820/2830/2840 all-in-one product NOTE The ReadIRIS CD is not set up at fulfillment. The CD will be available from Global Support Organization (GSO) or HP Parts due to contractual and licensing agreements. The ReadIRIS user interface is available in the following languages: Dutch English French German Italian Spanish Portuguese-Brazilian NOTE ReadIRIS can perform text recognition (also known as optical character recognition, or OCR) in 124 languages. See Table 2-4 Software component localization by language, A-K and Table 2-5 Software component localization by language, L-Z for a list of these languages. NOTE If you need a replacement CD or newer version of the software than what was shipped with the product, go to the following Web site: www.hp.com/support/clj2800series Click CD-ROM Order Page to order, or click Download drivers and software to get the software update. ENWW Software availability and fulfillment 7 Purpose and scope Table 1-2 CD part numbers for the HP LaserJet all-in-one software (continued) Purpose and scope Documentation availability and localization The documentation in the following table is available for the HP Color LaserJet 2820/2830/2840 all-inone product. Table 1-3 User documentation availability and localization Document name HP Color LaserJet 2820/2830/2840 User Guide Languages Danish Dutch English Finnish French German Hungarian Indonesian Italian HP LaserJet 2820/2830/2840 Start Guide Korean Norwegian Polish Portuguese (Brazilian) Russian Simplified Chinese Spanish Swedish Thai Traditional Chinese Turkish Dutch English French German Hebrew Italian Portuguese (Brazilian) Spanish Q3948-90921 The HP LaserJet 2820/2830/2840 Start Guide is available in hard copy and comes in the box with your HP LaserJet all-in-product . Part number Q3948-90901 (EN) Location The HP Color LaserJet 2820/2830/2840 User Guide is available in electronic format on the HP LaserJet allin-one software CD. 8 Chapter 1 Purpose and scope ENWW Document name Languages Danish English Finnish Hebrew Norwegian Swedish Arabic English Estonian Kazakh Latvian Lithuanian Russian Turkish Bulgarian Croatian English Greek Romanian Slovenian Czech English Hungarian Polish Slovak English Indonesian Simplified Chinese Thai Traditional Chinese Vietnamese Part number Q3948­90922 Location Q3948-90923 Q3948­90924 Q3948­90925 Q3948­90926 ENWW Documentation availability and localization 9 Purpose and scope Table 1-3 User documentation availability and localization (continued) Purpose and scope 10 The HP Color LaserJet 2820/2830/2840 User Guide is available, on a print-on-demand basis, in the languages shown in the following table. Language English (EN) Czech (CS) Danish (DN) Dutch (NL) Finnish (FI) French (FR) German (DE) Hungarian (HU) Italian (IT) Korean (KO) Norwegian (NO) Polish (PL) Portuguese (PT) Russian (RU) Simplified Chinese (ZHCN) Spanish (ES) Swedish (SV) Traditional Chinese (ZHTW) Thai (TH) Turkish (TR) Part number Q3948-90901 Q3948-90902 Q3948-90903 Q3948-90904 Q3948-90905 Q3948-90906 Q3948-90907 Q3948-90908 Q3948-90909 Q3948-90910 Q3948-90911 Q3948-90912 Q3948-90913 Q3948-90914 Q3948-90915 Q3948-90916 Q3948-90917 Q3948-90918 Q3948-90919 Q3948-90920 Chapter 1 Purpose and scope ENWW 2 Software overview for Windows This chapter provides information about the following topics: Operating systems Software component information HP Extended Capabilities HP Director Scanning system HP Send Fax software Available product configurations Supported third-party software NOTE For information about the HP LaserJet all-in-one software for Macintosh operating systems, see Macintosh software overview. ENWW 11 Software overview for Windows Operating systems This section contains information about the following topics: Supported Windows operating systems Windows system requirements Printing from other operating systems Supported Windows operating systems The all-in-one software for the HP Color LaserJet 2820/2830/2840 all-in-one products supports the following operating systems. Software overview for Windows 12 Fully supported operating systems The following Windows operating systems fully support the HP Color LaserJet 2820/2830/2840 all-inone through the software installer, and drivers for these operating systems are available on the software CD that comes with the product. Microsoft® Windows 98 Second Edition (Windows 98 SE) Windows 98 Millennium Edition (Windows Me) Microsoft Windows 2000 Microsoft Windows XP (32-bit) NOTE Microsoft Windows 98First Edition does not support the HP Color LaserJet 2820/2830/2840. Windows 98 SE and Windows Me support only the Minimum Installation, not the Typical Installation. Print-only supported operating systems The following operating systems have print-only support for the HP LaserJet all-in-one product software. Windows XP Intel 64-bit (driver available only on the Web) Windows Server 2003 (driver available only on the Web) Windows NT® 4.0 (network connection only; driver available only on the Web) You must use the Add Printer Wizard to install the print driver for these operating systems. The print driver for these operating systems is available at the HP support Web site for your product: www.hp.com/support/clj2800series Windows system requirements The HP Color LaserJet 2820/2830/2840 all-in-one products can function as standalone copiers (and, in the case of HP Color LaserJet 2830 and HP Color LaserJet 2840 all-in-one products, standalone fax machines) without installing the software, but certain functions are not available unless the full HP LaserJet all-in-one software is installed. If you have a computer, HP strongly recommends installing Chapter 2 Software overview for Windows ENWW the HP LaserJet all-in-one software. This provides the full functionality of the HP LaserJet all-in-one products and is the easiest method for setting required features. The HP LaserJet all-in-one software has the following minimum system requirements. Windows operating system requirements Microsoft Windows 98 SE, Windows Me, Windows 2000, or Windows XP operating system Processor and RAM requirements: For Windows Me: a Pentium II processor or greater, with 64 MB of RAM (256 MB recommended) For Windows 2000 and Windows XP: a Pentium II processor or greater, with 192 MB of RAM (256 MB recommended) Available hard disk space: Windows NT 4.0: 10 MB Windows 98 SE and Windows Me: 100 MB Windows 2000, Windows XP, and Windows Server 2003: 550 MB A 2x or faster CD-ROM drive (required for installation) A direct connection to a computer for full product functionality requires a USB port. NOTE If the USB port has another device attached to it, such as an external storage device, the device must be disconnected or you must add an additional USB port. You can add an additional USB port by using a hub, or by installing an additional USB card. Operating system requirements for print-only support A computer running Windows XP (Intel 64-bit), Windows Server 2003, or Windows NT 4.0 A computer that meets your operating-system requirements for processing speed (in MHz) and RAM (in MB) Printing from other operating systems NOTE For information about the HP LaserJet all-in-one software for Macintosh operating systems, see Macintosh software overview. You can also print to the HP LaserJet all-in-one product from any operating system that complies with the PCL command language, such as OS/2, UNIX®, or Linux systems. The OS/2 drivers will be available, shortly after the product release, from the HP support Web site. UNIX systems require a Model Script to set up the UNIX environment for printing. The HP LaserJet III model script, or any generic HP LaserJet printer Model Script, should work. These files are written and provided by the individual UNIX vendor. Users of HP-UX can check for availability of the Model Script and the support model at the following Web site: ENWW Operating systems 13 Software overview for Windows For Windows 98 SE: a Pentium® II processor or greater, with 64 MB of RAM (256 MB recommended) www.hp.com/support/net_printing Click the Support & Drivers link. Linux users should check for the availability of drivers at the following Web site: www.hp.com/go/linuxprinting NOTE The Linux drivers are supported through the Linux community. The HP Color LaserJet 2820/2830/2840 all-in-one series print drivers have been tested and have printonly support with Windows Terminal Server or Citrix Metaframe. Software overview for Windows 14 Chapter 2 Software overview for Windows ENWW Software component information This section contains information about the following topics: New HP LaserJet all-in-one software features HP LaserJet all-in-one software for Windows Software component comparison Software component availability Software component localization New HP LaserJet all-in-one software features The HP LaserJet all-in-one software includes new features since the release of the HP LaserJet 3015, 3020, 3030, and 3380 all-in-one products. The following are new features for the HP Color LaserJet 2820/2830/2840 all-in-one: New installer. The HP LaserJet all-in-one products include a new installer that improves the software installation process and supports a software-first installation. Software-first is the recommended installation method. You have the option to perform a Minimum installation, which consists of print and scan drivers and, on the HP Color LaserJet 2840, a storage driver to gain access to photo card slots as well. HP Director. The HP Director provides access to the software programs, default settings, status, and onscreen Help installed specifically for the HP Color LaserJet 2820/2830/2840. By using the HP Director, you can scan various types of originals (pictures, documents, and slides), transfer images from a camera or photo memory card, send faxes, make copies, view and print images or video clips, go to the HP Shopping Web site, and update your HP software. Improved network scanning HP Image Zone. Use the HP Image Zone to work with photos, scanned images, and video clips. You can edit images, create printing projects, and send images. HP Document Viewer. Use the HP Document Viewer to display thumbnails and full-page views of your images and documents. You can annotate images and text, change the document format, and print. Mass storage driver. On the HP Color LaserJet 2840, the mass storage driver provides access to memory card slots for CompactFlash, UltraCompactFlash, Smart Media, Memory Stick, Secure Digital, Multi Media Card, and XC Card memory cards. HP LaserJet all-in-one software for Windows The HP Color LaserJet 2820/2830/2840 all-in-one products include the following software components and programs for Microsoft Windows operating systems. Table 2-1 Software components for Windows Components Description ENWW Software component information 15 Software overview for Windows Table 2-1 Software components for Windows (continued) Components HP installer Uninstaller Scrubber utility HP Scan software1 Description Installs the HP LaserJet all-in-one software based on the hardware it detects from the host computer. Removes files and folders that were installed when the HP LaserJet all-in-one software was originally installed on the computer. After running the uninstaller, removes files and folders that were installed when the HP LaserJet all-in-one software was originally installed on the computer. Provides access to the scan functions on your HP Color LaserJet 2820/2830/2840 all-in-one. Provides access to the fax functions on your HP LaserJet all-in-one product. Provides a Web-based interface to manage the HP LaserJet all-in-one products. Use the HP Toolbox to perform the following tasks: Driver software Monitor the status of the product. Change the print, fax, and copy settings for the product. Use the scanning functionality from the control panel of the product. Set the scan-to e-mail addresses and the scan-to folder locations. Find troubleshooting information and instructions for performing basic tasks. Receive Status Alerts when certain events occur or conditions exist on the product. Software overview for Windows 16 HP LaserJet Fax software HP Toolbox Use the driver software to print, fax, and scan with the computer and the HP Color LaserJet 2830 and HP Color LaserJet 2840 all-in-one products, and to print and scan with the HP Color LaserJet 2820 all-in-one product. This software includes the following drivers: The HP PCL 6 Unidriver and HP Traditional PCL 6 Driver. The HP PCL 6 Unidriver(color) and HP PCL 6 Unidriver (black and white) are installed by default in Windows 2000, Windows XP, and Windows Server 2003. The HP Traditional PCL 6 Driver is installed by default in Windows 98 SE and Windows Me. The HP PCL 5e Unidriver and HP Traditional PCL 5e Driver are supported, but are not included in the printing-system software. The PS print driver and PostScript printer description (PPD) file for printing with PS level 3 emulation. This driver is not installed by default. To install the PS Emulation Unidriver or PS Emulation Driver, use the Add Printer wizard.` The HP Color LaserJet 2820/2830/2840 Fax (PC fax) driver Scan drivers TWAIN driver. TWAIN is an industry-standard scanning protocol. Scanning from the HP LaserJet all-in-one product can be initiated from any TWAIN-compliant software program. Windows Image Acquisition (WIA) driver. WIA scanning (Windows XP only) can be started from a WIA-compliant program or from the computer. WIA has its own user interface that is relatively simple and does not contain the wide range of image quality options that are available in the TWAIN driver user interface. ReadIRIS Professional V9.0 text-recognition software by IRIS Mass storage driver for access to memory card slots on the product. Converts scanned images into text that can be edited in word-processing programs. The user interface is localized into six languages. However, the software supports text-recognition in 124 languages. Chapter 2 Software overview for Windows ENWW Table 2-1 Software components for Windows (continued) Components Description ReadIRIS Pro V9.0 supports text recognition in 2-byte Asian characters. You must have your operating system set up to display 2-byte characters in order to see the resulting text. NOTE For better text-recognition scanning results, start ReadIRIS and scan directly into the program. ReadIRIS V9.0 automatically starts a wizard to help you through this process. NOTE The ReadIRIS software uses a separate installer that comes on a separate CD. The initial release of the HP Color LaserJet 2820/2830/2840 includes READIRIS Professional V9.0 software. Future releases will include ReadIRIS V10.0 Online Help Provides help for using the software for the HP Color LaserJet 2820/2830/2840 all-in-one products. The user documentation for these products is included on the installation CD as both .CHM (online help) files and Adobe Acrobat® .PDF files. The software CD uses a version of Adobe Acrobat Reader that remains on the CD and does not need to be installed on the computer. However, you need a web browser installed on the computer in order to view the contents from any .CHM file. 1 The HP Color LaserJet 2820 does not support faxing. Software component comparison The following table lists the differences between the HP Color LaserJet 2820/2830/2840 all-in-one software feature set compared to the software for the HP LaserJet 3015, 3020, 3030, and 3380 all-inone products. Table 2-2 Software component comparison Windows software components HP LaserJet 3015, HP LaserJet 3020 and HP Color 3030, and HP LaserJet 3380 all-in-one LaserJet 2820/2830/2840 all-inproducts one products X X X X1 X X X X X X X X2 3 HP installer Uninstaller Driver software HP PCL 6 Unidriver (Black and White) HP Director HP Document Viewer HP LaserJet Send Fax/Fax Driver Network Receive to PC fax functionality HP Scan software HP Image Zone ReadIRIS Professional text-recognition software by IRIS X X X V8.0 V9.0 ENWW Software component information 17 Software overview for Windows When ReadIRIS is installed on the computer, it appears as an option in the destination drop-down box in the HP Scan software. If you select ReadIRIS as the destination, your image is scanned into .TIFF format and ReadIRIS starts automatically to begin the textrecognition process. Table 2-2 Software component comparison (continued) Windows software components HP LaserJet 3015, HP LaserJet 3020 and 3030, and HP LaserJet 3380 all-in-one products X X X X X X X X HP Color LaserJet 2820/2830/2840 all-inone products X X (in Windows 2000 and Windows XP only) X X X X X X Online Help HP Toolbox and Fax Management Scan Application TWAIN drivers WIA drivers Scrubber utility Online user guide Web Registration 1 2 3 Software overview for Windows 18 Two installers run in sequence. This feature is not supported on the HP Color LaserJet 2820 all-in-one. This feature is disabled. Software component availability The following table lists the availability of the HP LaserJet all-in-one software components by operating system. Table 2-3 Software component availability for the HP Color LaserJet 2820/2830/2840 all-in-one Component Windows 98 S E and Windows Me Windows 2000 and Windows XP UNIX Linux Drivers HP Traditional PCL 6 Driver PS Emulation Driver HP PCL 6 Unidriver (color) HP PCL 6 Unidriver (black and white) PS Emulation Unidriver HP traditional Postscript Printer Description (PPD) UNIX Model Script Linux print drivers and model script Fax driver Fax software TWAIN scan driver WIA scan driver Scan Application Installers X X X X X4 X X X2 X3 X X X X X1 Chapter 2 Software overview for Windows ENWW Table 2-3 Software component availability for the HP Color LaserJet 2820/2830/2840 all-in-one (continued) Component Windows 98 S E and Windows Me X X Windows 2000 and Windows XP X X X5 X X UNIX Linux Common Windows Installer CD Browser Fonts .INF File (Add Printer) Bidirectional communication Direct Connect Bidirectional Communications Remote management and status HP Web Jetadmin6 Applet for HP Web Jetadmin6 HP Toolbox Online Documentation HP Color LaserJet 2820/2830/2840 User Guide Hewlett-Packard Color LaserJet 2820/2830/2840 Allin-one Install Notes7 Help systems HP Color LaserJet 2820/2830/2840 Animated Getting Started Guide Other PS Fonts HP Director HP Image Zone HP Document Viewer 1 2 3 4 5 6 7 X X X X X X X X X X X X X X X X X X X X This driver is installed through the Add Printer Wizard only. This component is available at the following Web site: www.hp.com/support/net_printing This component is available at the following Web site: www.hp.com/go/linuxprinting This driver is available for Windows XP only. Fonts are installed only during a Typical Installation, not a Minimum Installation. This component is available at the following Web site: www.hp.com/go/webjetadmin This document is also available at the following Web site: www.hp.com/support/clj2800series Software component localization The following table provides localization information about the all-in-one software components for the HP Color LaserJet 2820/2830/2840. NOTE A language key follows each table. ENWW Software component information 19 Software overview for Windows Table 2-4 Software component localization by language, A-K Component 1 Operating system 2000, XP 2000, XP 2000, XP 2000, XP 98SE, Me A R B G C S X X X X X D E X X X X X D N X X X X X E L E N X X X X X E S X X X X X E T FI F R X X X X X H E H R H U X X X X X ID IT K K K O X X X X X HP Toolbox HP Director HP Image Zone HP Document Viewer X X X X X X X X X X Software overview for Windows 1 2 HP Traditional PCL 6 Driver and PS Emulation Driver HP PCL 6 Unidriver (color, and black and white) and PS Emulation Unidriver Common Windows Installer Online manuals (.PDF) Scan drivers ReadIRIS text recognition ReadIRIS UI 2000, XP, 2003 Server X X X X X X X X X X 98SE, Me, 2000, XP 98SE, Me, 2000, XP 98SE, Me, 2000, XP 98SE, Me, 2000, XP 98SE, Me, 2000, XP X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X2 X X X X X X X X Components that are not available in a specific language are supported in English. HP Color LaserJet 2820/2830/2840 User Guide only. Language key for Table 2-4 Software component localization by language, A-K: AR = Arabic BG = Bulgarian CS = Czech DE = German DN = Danish EL = Greek EN = English ES = Spanish ET = Estonian 20 Chapter 2 Software overview for Windows ENWW FI = Finnish FR = French HE = Hebrew HR = Croatian HU = Hungarian ID = Indonesian KK = Kazakh KO = Korean Table 2-5 Software component localization by language, L-Z Component 1 Operating system LT LV NL N O PL PT R O R U S K SL SV TH TR VI ZH C N X X X X X ZH T W X X X X X HP Toolbox HP Director HP Image Zone HP Document Viewer HP Traditional PCL 6 Driver and PS Emulation Driver HP PCL 6 Unidriver and PS Emulation Unidriver Common Windows Installer Online manuals (.PDF) Scan drivers ReadIRIS text recognition ReadIRIS UI 1 2000, XP 2000, XP 2000, XP 2000, XP 98SE, Me X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 2000, XP, 2003 Server X X X X X X X X X X 98SE, Me, 2000, XP 98SE, Me, 2000, XP 98SE, Me, 2000, XP 98SE, Me, 2000, XP 98SE, Me, 2000, XP X X X X X X X X X X