User manual GATEWAY 600YG2 - Supplementary Guide

service guide Gateway 600 Notebook Customizing Troubleshooting Contents 1 Replacing Components in Your Gateway 600YG2. . . . . . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Preparing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Replacing the 802.11 Mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Replacing the hard drive in the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Replacing the hinge covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Replacing the palm rest assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Replacing the LED indicator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Replacing the audio board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 i ii Replacing Components in Your Gateway 600YG2 About this guide Use this service guide to help plan your maintenance tasks for the Gateway 600 notebook. All tasks covered in this guide can be performed by a field technician without jeopardizing your notebook's warranty. For information on your notebook's general maintenance, technical support, safety notices, and regulatory notices, see your Gateway user's guide. If you have suggestions regarding the content of this guide, send an e-mail with the subject "Service Guide Comments" to channel.services@gateway.com. © 2002 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies. www.gateway.com 1 Replacing Components in Your Gateway 600YG2 Identifying components Where screw measurements are shown, the first number indicates screw head width, and the second number indicates screw length. Use this chart to identify the main components of your notebook. For a complete list of replaceable parts, see the Contents. LCD panel assembly (see page 33) Keyboard cover (see page 24) Keyboard (see page 26) Palm rest assembly (see page 39) Cooling assembly (see page 44) System board (see page 59) 2 www.gateway.com Preparing your work space Preparing your work space Before performing maintenance on your notebook, make sure that your work space and your notebook are correctly prepared. I I Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat. Use a stable and strong table, and make sure that the table top is large enough to hold each component as you remove it. Use bright lighting to make part identification easier. Keep your work surface free from clutter and dust that may damage components. Use a magnetized screwdriver for removing screws. When removing components that are attached to the notebook by a cable, unplug the cable before removing the screws, when possible, to avoid damaging the cable. As you remove components and screws, lay them toward the rear of your work surface (behind your notebook) or far enough to the side that your arms do not accidentally brush them onto the floor. To help keep track of screws, try the following: I I I I I I I I Place each component's screws in their own section of a parts sorter. Place each component's screws next to the component on your work surface. Print the first page of each task, then place the page toward the rear of your work surface. As you remove screws, place the screws in their respective boxes on the page. Where screw measurements are shown, the first number indicates screw head width, and the second number indicates screw length. After loosening screws that are deeply recessed in a hole (for example, on the bottom of the base assembly), you can leave the screws in the holes if you place small pieces of masking tape over the hole openings. When reassembling the component, just remove the tape and tighten the screws. When you place flat-headed screws on your work surface, stand them on their heads to prevent the screws from rolling off the table. I I I www.gateway.com 3 Replacing Components in Your Gateway 600YG2 Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge-sensitive components in your notebook. Prevent ESD damage by following ESD guidelines every time you open your notebook case. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook and unplug the power cord and modem and network cable before opening the case. Before replacing components, follow these guidelines: I I Turn off your notebook. Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or other grounded connection. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. I I I I Touch a bare metal surface on your workbench or other grounded object. Unplug the power cord and the modem and network cables. Remove the main battery (and secondary battery, if installed). For more information, see "Changing batteries" in your user's guide. Disconnect all peripheral devices and remove any PC Cards. 4 www.gateway.com Preparing your work space Before working with computer components, follow these guidelines: I I Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. Always hold components by their edges. Avoid touching the edge connectors. Never slide components over any surface. I Preparing your notebook Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, remove the batteries, and unplug the power cord and modem and network cables before opening the case. Replace the cover before you restore power or reconnect the modem and network cables. To prepare your notebook for maintenance: I I I I Make sure that the CD or DVD drive and the diskette drive are empty. Disconnect all peripheral devices and remove any PC Cards. Turn off your notebook and unplug the power cable (if attached). Turn over your notebook and remove the main and optional secondary batteries. www.gateway.com 5 Replacing Components in Your Gateway 600YG2 To remove the main battery: 1 Slide the battery release latch. 2 Lift the battery out of the bay. 100 80 60 40 20 6 www.gateway.com Preparing your work space To remove the secondary battery: 1 2 Turn your notebook over so that the bottom is facing up. Slide and hold the bay module latch and press the bay module release button. The secondary battery moves out slightly. 3 Slide the secondary battery out. www.gateway.com 7 Replacing Components in Your Gateway 600YG2 Adding or replacing memory modules Tools you need to complete this task: Phillips #0 screwdriver Important Use only PC200 266 MHz DDR SO-DIMM memory modules. To add or replace memory modules: 1 2 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. Turn your notebook over so that the bottom is facing up. 8 www.gateway.com Adding or replacing memory modules 3 Loosen the captive screw that secures the memory cover. (The screw cannot be removed.) Memory cover www.gateway.com 9 Replacing Components in Your Gateway 600YG2 4 Lift the screw side of the cover upward, then slide the cover out. 10 www.gateway.com Adding or replacing memory modules 5 Press outward on the clips at both ends of the memory module until the module tilts upward. 6 Pull the memory module out of the slot. www.gateway.com 11 Replacing Components in Your Gateway 600YG2 7 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so that it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot. 8 9 Press the module down until it clicks into place. Replace the memory cover, then tighten the captive screw. 12 www.gateway.com Replacing the 802.11 Mini PCI card Replacing the 802.11 Mini PCI card Tools you need to complete this task: Phillips #0 screwdriver To replace the 802.11 Mini PCI card: 1 2 3 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. Turn your notebook over so that the bottom is facing up. Loosen the captive screw that secures the Mini PCI cover. (The screw cannot be removed.) Mini PCI cover www.gateway.com 13 Replacing Components in Your Gateway 600YG2 4 Lift the screw side of the cover upward, then slide the cover out. 5 Unplug the two antenna cables. 14 www.gateway.com Replacing the 802.11 Mini PCI card 6 Move the antenna wires out of the way, then press outward on the clips at both sides of the module until the module tilts upward. www.gateway.com 15 Replacing Components in Your Gateway 600YG2 7 Pull the module out of the slot. 8 Hold the new module at a 30-degree angle and press it into the empty slot. This module is keyed so that it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the module slot. Move the antenna wires out of the way, then press the module down until it clicks into place. 9 16 www.gateway.com Replacing the 802.11 Mini PCI card 10 Reattach the black antenna cable to the connector that is closest to the module's edge, then reattach the light gray antenna cable to the connector that is closest to the module's metal shielding. 11 Replace the Mini PCI cover, then tighten the captive screw. www.gateway.com 17 Replacing Components in Your Gateway 600YG2 Replacing the hard drive kit Tools you need to complete this task: Phillips #0 screwdriver To replace the hard drive kit: 1 2 3 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. Turn your notebook over so that the bottom is facing up. Loosen the captive screw that secures the hard drive cover. (The screw cannot be removed.) Screw 18 www.gateway.com Replacing the hard drive kit 4 Lift the screw side of the cover upward, then slide the cover out. 5 Pull on the metal flange to disconnect the hard drive kit from the connector. Flange www.gateway.com 19 Replacing Components in Your Gateway 600YG2 6 Lift the plastic tab on the hard drive kit, then lift the kit out of your notebook. Tab 7 Place the new hard drive kit into the drive bay, then slide the drive onto the connector. 8 Replace the cover and tighten the screw. 20 www.gateway.com Replacing the hard drive in the hard drive kit Replacing the hard drive in the hard drive kit Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: 4 chrome 3 × 3.5 mm (hard drive) To install a new hard drive into the kit: 1 2 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. Remove the hard drive kit by following the instructions in "Replacing the hard drive kit" on page 18. www.gateway.com 21 Replacing Components in Your Gateway 600YG2 3 Remove the four screws that secure the hard drive to the hard drive kit bracket. Screw Screw Bracket Screw Screw 4 Remove the old drive from the bracket. 22 www.gateway.com Replacing the hard drive in the hard drive kit 5 Insert the new drive into the bracket so the screw holes line up, then replace the four screws that secure the drive to the bracket. Screw Screw Bracket Screw Screw 6 Place the new hard drive kit into the drive bay, then slide the drive onto the connector. 7 Replace the cover and tighten the screw. www.gateway.com 23 Replacing Components in Your Gateway 600YG2 Replacing the keyboard cover Tools you need to complete this task: Flat-blade screwdriver To replace the keyboard cover: 1 2 3 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. Open your notebook. Insert a flat-blade screwdriver or non-marring tool into the wide notch in the bottom of the keyboard cover just above the SysRq key, then pry the cover off. Warning To prevent damage to your notebook while using a screwdriver, insert a piece of cloth between the screwdriver, the keyboard, and your notebook case. 24 www.gateway.com Replacing the keyboard cover 4 Slide the left edge of the new cover into the left side of your notebook above the keyboard, then lower the cover until it lies flat on the notebook. 5 Press down at the locations shown until the cover clicks into place. Press Press Press www.gateway.com 25 Replacing Components in Your Gateway 600YG2 Replacing the keyboard Tools you need to complete this task: Phillips #0 screwdriver Flat-blade screwdriver Screws removed during this task: 5 chrome 2.5 × 4 mm (keyboard) To remove the keyboard: 1 2 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. Remove the keyboard cover by following the instructions in "Replacing the keyboard cover" on page 24. 26 www.gateway.com Replacing the keyboard 3 Remove the five screws that secure the keyboard to your notebook. Important There may be a grounding strap attached to the far-right screw. Make sure this strap is free from the keyboard before continuing. Screws 4 Lift the back edge of the keyboard slightly, then carefully slide the keyboard back until the four tabs on the front edge of the keyboard are free from their slots. Be careful not to damage the LCD panel. www.gateway.com 27 Replacing Components in Your Gateway 600YG2 5 Slowly rotate the keyboard toward you so that it lies keys-down on top of your notebook. Be careful not to damage the LCD panel. 28 www.gateway.com Replacing the keyboard 6 Unplug the keyboard connector. Make sure that you grasp the connector, not the cable. 7 8 Place the new keyboard keys-down on your notebook with the space bar away from you. Plug the keyboard connector into the notebook. www.gateway.com 29 Replacing Components in Your Gateway 600YG2 9 Rotate the keyboard away from you, then insert the four tabs located on the front edge of the keyboard into the corresponding slots under the palm rest. Be careful not to damage the LCD panel. Tabs 10 11 12 Carefully press the keyboard down until it is flat all the way across. The keyboard should fall into place easily. Replace the five keyboard screws. If a grounding strap that was connected to the far-right screw, make sure to reconnect it. Reassemble your notebook. 30 www.gateway.com Replacing the hinge covers Replacing the hinge covers Tools you need to complete this task: Phillips #0 screwdriver Flat-blade screwdriver Screws removed during this task: 4 chrome 2.5 × 5 mm (hinge covers) To replace the hinge covers: 1 2 3 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. Remove the keyboard cover by following the instructions in "Replacing the keyboard cover" on page 24. Open the LCD panel all the way, so it lies flat on the table. www.gateway.com 31 Replacing Components in Your Gateway 600YG2 4 Remove the four screws that secure the hinge covers to your notebook. Screws Screws 5 Lift the hinge covers off the hinges. 6 7 Snap the new covers into place over the hinges, then replace the four screws. Reassemble your notebook. 32 www.gateway.com Replacing the LCD panel assembly Replacing the LCD panel assembly Tools you need to complete this task: Phillips #0 screwdriver Flat-blade screwdriver Screws removed during this task: 4 chrome 2.5 × 5 mm (hinge covers) 4 or 6 chrome 2.5 × 7 mm (LCD panel hinges) To replace the LCD panel assembly: 1 2 3 4 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. If your notebook has 802.11 wireless networking built in, remove the 802.11 Mini PCI module by following the instructions in "Replacing the 802.11 Mini PCI card" on page 13. Remove the keyboard cover by following the instructions in "Replacing the keyboard cover" on page 24. Remove the hinge covers by following the instructions in "Replacing the hinge covers" on page 31. www.gateway.com 33 Replacing Components in Your Gateway 600YG2 5 Use a flat-blade screwdriver or chip puller to carefully unplug the LCD video cable from your notebook. Make sure you grasp the connector, not the cable. Caution The connector is fragile. When using a flat-blade screwdriver to remove the connector, pry up one side slightly, then pry up the other side slightly. Continue alternating from side-to-side until the connector comes loose. - OR - 34 www.gateway.com Replacing the LCD panel assembly 6 If your notebook has 802.11 wireless networking built in, carefully pull the 802.11 antenna cables through the opening near the left hinge. To prevent the antenna cables from snagging on other components, keep the antenna connectors close together by moving the cable wrap close to the connectors. www.gateway.com 35 Replacing Components in Your Gateway 600YG2 7 Remove the four (or six, depending on screen size) hinge screws. There is an LCD panel ground cable attached to a screw on the right hinge. Make sure that this cable is free before continuing. Screws Screws 8 Move the LCD panel upright, then lift it from the notebook. The LCD panel assembly is now completely detached from your notebook. 36 www.gateway.com Replacing the LCD panel assembly 9 10 11 Hold the new LCD panel assembly upright, then place it onto your notebook. Open the LCD panel all the way, so that it lies flat on the table. Replace the four (or six, depending on screen size) hinge screws. Make sure that you connect the LCD panel's ground cable to the left screw of the right hinge. LCD panel ground cable 12 Plug the LCD video cable into your notebook. www.gateway.com 37 Replacing Components in Your Gateway 600YG2 13 If your notebook has 802.11 built in, carefully thread the antenna cables through the opening near the left hinge until they protrude into the Mini PCI bay. To prevent the antenna cables from snagging on other components, move the cable wrap close to the connectors. 14 If your notebook has 802.11 built in, slide the cable wrap down about two inches from the connectors to allow the connectors to widely separate, then plug the antenna cables back into the 802.11 module. 15 Reassemble your notebook. 38 www.gateway.com Replacing the palm rest assembly Replacing the palm rest assembly Tools you need to complete this task: Phillips #0 screwdriver Flat-blade screwdriver Screws removed during this task: 5 chrome 2.5 × 4 mm (keyboard) 4 chrome 2.5 × 5 mm (hinge covers) 4 or 6 chrome 2.5 × 7 mm (LCD panel hinges) 13 chrome 2.5 × 5 mm (bottom) 4 chrome 2.5 × 5 mm (back) 1 chrome 2.5 × 7 mm (near touchpad) 1 chrome 2.5 × 4 mm (near multifunction buttons) (palm rest) To replace the palm rest assembly: 1 2 3 4 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. If your notebook has 802.11 wireless networking built in, remove the Mini PCI module by following the instructions in "Replacing the 802.11 Mini PCI card" on page 13. Remove the keyboard cover by following the instructions in "Replacing the keyboard cover" on page 24. Remove the keyboard by following the instructions in "Replacing the keyboard" on page 26. www.gateway.com 39 Replacing Components in Your Gateway 600YG2 5 6 7 Remove the hinge covers by following the instructions in "Replacing the hinge covers" on page 31. Remove the LCD panel by following the instructions in "Replacing the LCD panel assembly" on page 33. Turn your notebook over, then remove the thirteen screws on the bottom of your notebook. Make sure that you remove the screw inside the battery bay. Screws Screws Screws 40 www.gateway.com Replacing the palm rest assembly 8 Turn your notebook over, then remove the four screws on the back of your notebook. Screws Screws 9 Remove the screw above the touchpad and the screw next to the multi-function button contacts. Screws www.gateway.com 41 Replacing Components in Your Gateway 600YG2 10 Use two fingers to carefully pull up on the touchpad connector tabs. After the connector is in the raised position, carefully pull the cable out of the connector. 11 Turn your notebook around so you are facing the back of the notebook, then pry the palm rest assembly up about two inches from your notebook. 42 www.gateway.com Replacing the palm rest assembly 12 While holding the palm rest assembly up, unplug the fan cable. Make sure that you unplug the connector by grasping the connector, not the cable. 13 14 15 16 17 18 19 20 Lift the palm rest assembly completely from your notebook. Plug the new palm rest assembly's fan cable into the notebook, then place the new palm rest onto your notebook. Replace the palm rest screws. The shortest screw should be used near the multi-function button contacts, and the longest screw should be used near the touchpad. Replace the back and the bottom screws. Pull up on the touchpad connector tabs to make sure that the connector is in the raised position. Slide the end of the touchpad cable into the touchpad connector. Use two fingers to press down on the touchpad connector tabs. This locks the touchpad cable into the touchpad connector. Reassemble your notebook. www.gateway.com 43 Replacing Components in Your Gateway 600YG2 Replacing the cooling assembly Tools you need to complete this task: Phillips #0 screwdriver Flat-blade screwdriver Screws removed during this task: 5 chrome 2.5 × 4 mm (keyboard) 4 chrome 2.5 × 5 mm (hinge covers) 4 or 6 chrome 2.5 × 7 mm (LCD panel hinges) 13 chrome 2.5 × 5 mm (bottom) 4 chrome 2.5 × 5 mm (back) 1 chrome 2.5 × 7 mm (near touchpad) 1 chrome 2.5 × 4 mm (near multifunction buttons) (palm rest) To replace the cooling assembly: 1 2 3 4 Disconnect the power cord, remove the main and optional secondary battery, and prepare your notebook by following the instructions in "Preparing your work space" on page 3. If your notebook has 802.11 wireless networking built in, remove the Mini PCI module by following the instructions in "Replacing the 802.11 Mini PCI card" on page 13. Remove the keyboard cover by following the instructions in "Replacing the keyboard cover" on page 24. Remove the keyboard by following the instructions in "Replacing the keyboard" on page 26.