MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Welcome to the Maintenance & Service Guide (MSG) for the Compaq Prosignia Notebook 190 Family. This is an online guide designed to serve the needs of those whose job it is to repair Compaq products. Please first read the Legal Notice which contains copyright and trademark information. Then read the section on How to use this guide , which shows symbol conventions, technician notes, and the serial number location for the unit. Click here for information on the computer's battery pack operating time (Power Management). Click here to download the complete ZIP file (3.5 MB) of this Maintenance & Service Guide to your hard drive. This MSG will be periodically maintained and updated as needed. To report a technical problem, contact your Regional Support Center or IM Help Center. For content comments or questions, contact the Editor. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Product Description Index Page >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management >Intelligent Manageability Compaq Prosignia Notebook 190 MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Legal Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. Copyright 2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq, Prosignia Series Registered U. S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Maintenance and Service Guide Compaq Prosignia Notebook 190 Family Third Edition (April 2000) Compaq Computer Corporation MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS How to use this Guide Preface This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia 190. Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Notebook Family of Computers without notice. Symbols The following words and symbols mark special messages throughout this guide: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. Technician Notes WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warranty Serial Number When requesting information or ordering spare parts, the computer's serial number should be provided to Compaq. The serial number is located on the bottom of the computer. Locating Additional Information The following documentation is available to support this product: q Compaq Prosignia 190 Notebook documentation set q Introducing Windows 98 Guide q Introducing Windows 2000 Professional Guide q Service Training Guides q Compaq Service Advisories and Bulletins q q Compaq QuickFind Compaq Service Quick Reference Guide MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Removal & Replacement Index Page Removal & Replacement Preliminaries Removal & Replacement Procedures MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Illustrated Parts Catalog Index Page This section helps identify part numbers associated with each item(s) for the Compaq Prosignia Notebook 190 Family. These are the numbers used in ordering replacement parts. System Unit Mass Storage Devices Miscellaneous Parts Documentation & Software MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Troubleshooting Index Page Follow these basic steps when beginning the troubleshooting process: 1. Complete the Preliminary steps. 2. Run the Power-On Self-Test (POST). 3. Check Compaq Utilities (F10 Setup). If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the Troubleshooting without Diagnostics section. Follow these guidelines when troubleshooting: q q q q Complete the recommended actions in the order in which they are given. Repeat POST after each recommended action until the problem is resolved and the error message does not return. When the problem is resolved, stop performing the troubleshooting steps and do not complete the remaining recommended actions. Refer to the removal and replacement procedures. NOTE: If the problem is intermittent, check the computer several times to verify that the problem is solved. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Specifications Index Page This chapter covers the following specifications of Compaq Prosignia Series Portable Computers. Click on a link to go to a particular specification: Physical & Environmental Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts System DMA System I/O Pin Assignments MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Specifications Physical & Environmental >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments U.S. Dimensions Height Depth Width Weight Battery Nominal operating 10.8 V DC voltage (Li-Ion) 15W avg. Average operating 30W peak Peak operating power AC Adapter Power Requirements Power Supply 100-120/220-240 Rated Input Voltage 90 to 264 VAC 1.2/0.6 Amp (auto-switching) Rated Input Current 50 to 60 Hz AC < 60W Rated Frequency +18.85 volts 47 to 63 Hz 1kV for 50 ns Temperature 50 to 104°F 10° to 35°C Operating -4 to 140°F -20 to 60°C Nonoperating Relative Humidity (noncondensing) Operating Nonoperating Altitude (nonpressurized environment) Operating Nonoperating 10 to 90% 5 to 95%, 101.6°F/38.7°C Maximum wetbulb temperature 31.5 cm 25.3 cm 4.1 cm 2.72 to 3.17 6.0 to 7.0 lbs kg 12.4 in. 9.99 in. 1.6 in. Metric 0 to 10,000 ft 0 to 3048 m 0 to 30,000 ft 0 to 9144 m Shock Operating Nonoperating Vibration Operating Nonoperating 10 G, 11 ms, half sine 240 G, 2 ms, half sine 0.5 G zero-to-peak, 10 to 500 Hz, 0.25 oct/min 1.5 G, zero-to-peak, 10 to 500 Hz, 0.5 oct/min MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Specifications Display >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments 14.1-Inch Color TFT XGA Display U.S. Metric Viewable Dimensions 11.22 in. 28.5 cm Height 8.46 in. 21.5 cm Width 14.1 in. 35.81 cm Diagonal Number of Colors up to 16.8 million Contrast Ratio 150:1 Brightness 120 nits 150nt typ Pixel Resolution 0.264 × 0.264 mm Pitch 1024 × 768 Format RGB Stripe Configuration Backlight Edge-Lit Character Display 80 × 25 Total Power 4.2 W Consumption 12.1-Inch Color TFT SVGA Display U.S. Metric Viewable Dimensions 9.7 in. 24.6 cm Height 7.24 in. 18.4 cm Width 12.1 in 30.7 cm Diagonal Number of Colors up to 16.8 million Contrast Ratio 150:1 Brightness 120 nits 150nt typ Pixel Resolution Pitch 0.30 x 0.30 mm Format 800 x 600 RGB Stripe Configuration Backlight Edge-Lit Character Display 80 × 25 Total Power 3.5W Consumption MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Specifications Hard Drives >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments 6 GB User capacity per drive Drive type Drive height Drive width Interface type Seek times (typical, including settling) Single track Average Full stroke Physical configuration Cylinders Heads Sectors per track Bytes per sector Logical configuration Cylinders Heads Sectors per track Transfer rate Media Interface 6.4 GB 65 0.5 in/12.5 mm 2.75 in/7 mm ATA 3 ms 13 ms 25 ms 9279 6 63 512 12,416 15 63 86.4 to 153.3 MB/s UDMA 33.3 MB/s 12 GB 12 GB 65 0.5 in/12.5 mm 2.75 in/77 mm ATA 2.5 ms 12 ms 23 ms 23,392 16 63 512 13424 16 63 85.5 to 161.6 MB/s UDMA 33.3 MB/s 18 GB 12 GB 65 .5 in./12.5 mm 2.75 in./70 mm ATA 2 ms 12 ms 23 ms 35,152 16 63 512 16383 16 63 85.5 to 161.1 MB/s UDMA 33.3 MB/s MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE REMOVAL & REPLACEMENT PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG LEGAL NOTICE TROUBLESHOOTING HOW TO USE THIS GUIDE SPECIFICATIONS Specifications CD & DVD Drives >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments 24X CD-ROM Drive Applicable Disc Applicable Disc CD-ROM CD-ROM (Mode 1, 2 and 3), CD-XA ready (Mode 2, Form 1 and 2), CD-I ready (Mode 2, Form 1 and 2), CD-R (read only), CD Plus, Photo CD (Single and Multi-session), CD-Extra, Video CD, CD-WO (fixed packets only), CD-Bridge Center Hole Diameter .59 in./15 mm Disc Diameter 12 cm, 8 cm Disc Thickness 1.2 mm Track Pitch 1.6 µm Access Time < 150 ms Random < 300 ms Full Stroke Audio Output Level 0.7 V rms Line Out Cache Buffer 128 KB Data Transfer Rate 2400 KB/s (150 KB/s at 1X) Sustained, 16X 1500 to 3600 KB/sec Variable 16.6 MB/sec Normal PIO Mode 4 < 8.0 seconds (single burst) < 4.0 seconds Startup time Stop time 8X DVD-ROM Drive Applicable Disc DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode (Form 1, Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer Data Transfer Rate Sustained, 1x CD rate Sustained, 16x CD rate Sustained, 1x DVD rate Sustained, 4x DVD rate Normal IO Mode 4 (single burst) .59 in./15 mm 12 cm, 8 cm 1.2 mm .74 m < 150 ms < 225 ms 0.7 V rms none 128 KB 150 KB/sec 2400 KB/sec 1380 KB/sec 5520 KB/sec 16.6 MB/sec Startup Time Stop time < 15 seconds < 6 seconds 4X DVD-ROM Drive Applicable Disc DVD-ROM, CD-ROM, CD-XA, CD-I, Photo CD, Multi-session, Audio, CD-R, CD-RW Center Hole Diameter .59 in./39 cm Disc Diameter 12 cm/ 8 cm Disc Thickness 1.2 mm Track Pitch Access Time Random Full Stroke Audio Output Lev ...