Maintenance and Service Guide HP Compaq nc6220 and nc6230 Notebook PC Document Part Number: 371035-003 February 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures. © Copyright 2006 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Celeron, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nc6220 and nc6230 Notebook PC Third Edition February 2006 First Edition February 2005 Document Part Number: 371035-003 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1­4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­22 2 Troubleshooting 2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­1 2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2­5 3 Software Update and Recovery 3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­1 3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­6 Maintenance and Service Guide iii Contents 4 Illustrated Parts Catalog 4.1 4.2 4.3 4.4 4.5 4.6 4.7 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4­1 Computer Major Components. . . . . . . . . . . . . . . . . . 4­2 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4­12 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4­14 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4­16 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4­17 Sequential Part Number Listing . . . . . . . . . . . . . . . 4­20 5 Removal and Replacement Preliminaries 5.1 5.2 5.3 5.4 5.5 5.6 5.7 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Preventing Damage to Removable Drives . . . . . . . . Preventing Electrostatic Damage . . . . . . . . . . . . . . . Packaging and Transporting Precautions . . . . . . . . . Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . Grounding Equipment and Methods . . . . . . . . . . . . . 5­1 5­2 5­3 5­4 5­5 5­6 5­6 iv Maintenance and Service Guide Contents 6 Removal and Replacement Procedures 6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­2 6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6­3 6.3 Preparing the Computer for Disassembly . . . . . . . . . 6­5 6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­7 6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­11 6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­12 6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6­13 6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6­14 6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­16 6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­20 6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­22 6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6­23 6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­24 6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­25 6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­28 6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­30 6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6­31 6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­32 6.19 Mini PCI Communications Module . . . . . . . . . . . 6­34 6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6­36 6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­38 6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6­42 6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­44 6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­48 Maintenance and Service Guide v Contents 7 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing D Display Component Recycling Index vi Maintenance and Service Guide 1 Product Description The HP Compaq nc6220 and nc6230 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support. HP Compaq nc6220 and nc6230 Notebook PCs Maintenance and Service Guide 1­1 Product Description 1.1 Features The following processors are available, varying by computer model: Intel Pentium M 770 (2.13-GHz) Intel Pentium M 760 (2.00-GHz) Intel Pentium M 750 (1.86-GHz) Intel Pentium M 740 (1.73-GHz) Intel Pentium M 730 (1.60-GHz) Intel Celeron M 1.50-GHz The following displays are available, varying by computer model: 14.1-inch, SXGA, TFT (1400 × 1050) with over 16.8 million colors 14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million colors The following high-capacity hard drives are available, varying by computer model: 60-GB (7200-rpm) 80-GB, 60-GB, 40-GB (5400-rpm) 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and 533 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by computer model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device, including a dedicated vertical scroll region Integrated 10Base-T/100Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE 802.11a/b/g or 802.11b/g WLAN device 1­2 Maintenance and Service Guide Product Description Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by computer model External 65-watt AC adapter with 3-wire power cord, varying by computer model 6-cell Li-Ion battery pack Stereo speakers Volume up, volume mute, and volume down buttons Support for the following optical drives: DVD-ROM Drive DVD+RW/R and CD-RW Combo Drive DVD/CD-RW Combo Drive Connectors: Audio-out (headphone) Audio-in (microphone) Universal Serial Bus (USB) v. 2.0 (3 ports) Power External monitor RJ-11 (modem) RJ-45 (network) IEEE 1394 Travel battery SD Memory Card slot Smart card reader Infrared Parallel port S-Video-out Docking connector Maintenance and Service Guide 1­3 Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 6.3, "Preparing the Computer for Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 6.24, "System Board," for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any battery packs at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1­4 Maintenance and Service Guide Product Description 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1­5 Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item 1 2 Component Wireless light Power light Function On: an integrated wireless device has been turned on. On: Computer is turned on. Blinking: Computer is in standby. Off: Computer is off. 1­6 Maintenance and Service Guide Product Description Table 1-1 Front Components (Continued) Item 3 Component Battery light Function Amber: A battery pack is charging. Green: A battery pack is close to full charge capacity. Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. Off: If the computer is connected to an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not connected to an external power source, the light is turned off until the battery reaches a low-battery condition. On: A drive in the hard drive bay or MultiBay II is being accessed. Opens the computer. Provides wireless communication between the computer and an optional IrDA-compliant device. Produce stereo sound. 4 Integrated Drive Electronics (IDE) drive light Display release latch Infrared port 5 6 7 Speakers (2) Maintenance and Service Guide 1­7 Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1­8 Maintenance and Service Guide Product Description Table 1-2 Right-Side Components Item 1 Component Audio-out (headphone) jack Internal microphone Audio-in (microphone) jack USB ports (2) Function Produces system sound when connected to optional powered stereo speakers, headphones, headset, or television audio. Records sound. Connects an optional microphone. Connects USB 1.1- and 2.0-compliant devices to the computer using a standard USB cable. Holds a MultiBay II device. Connects an optional serial device. 2 3 4 5 6 MultiBay II Serial port Maintenance and Service Guide 1­9 Product Description The external components on the left side of the computer are shown below and described in Table 1-3. Left-Side Components Table 1-3 Left-Side Components Item 1 Component Security cable slot Function Attaches an optional security cable to the computer. Ä 2 3 RJ-45 (network) jack RJ-11 (modem) jack The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. Connects a network cable. Connects the modem cable. 1­10 Maintenance and Service Guide Product Description Table 1-3 Left-Side Components (Continued) Item 4 Component Vent Function Enables airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Using the computer on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow. 5 USB port Connects USB 1.1- and 2.0-compliant devices to the computer using a standard USB cable. Supports optional Type I or Type II PC Cards. Ejects an optional PC Card from the PC Card slot. Accepts smart cards. Accepts Secure Digital (SD) Memory Cards. 6 7 8 9 PC Card slot PC Card eject button Smart card reader SD Memory Card slot Maintenance and Service Guide 1­11 Product Description The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components 1­12 Maintenance and Service Guide Product Description Table 1-4 Rear Panel Components Item 1 2 3 Component External monitor port Power connector S-Video-out jack Function Connects an optional external monitor or overhead projector. Connects an AC adapter or an optional automobile or aircraft adapter. Is a 7-pin, dual-purpose jack. It connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card by means of an optiona ...