User manual HP EVO N610C - Supplementary Guide

b Maintenance and Service Guide Compaq Evo Notebook N620c Series Compaq Evo Notebook N610c Series Compaq Evo Notebook N610v Series Compaq Evo Notebook N600c Series Document Part Number: 279362-003 May 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. © 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in U.S. and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorials errors or omissions contained herein. Maintenance and Service Guide Third Edition May 2003 First Edition July 2002 Document Part Number: 279362-003 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 1.6 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­29 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1­31 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1­31 Notebook External Components . . . . . . . . . . . . . . 1­32 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1­45 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­1 Selecting from the File Menu . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu. . . . . . . . . . . . . 2­5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2­10 Maintenance and Service Guide iii Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Notebook System Major Components . . . . . . . . . . . 3­2 Miscellaneous Plastics Kit Components . . . . . . . . 3­16 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3­18 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­22 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­4 4­5 4­6 5 Removal and Replacement Procedures 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­2 Preparing the Notebook for Disassembly . . . . . . . . 5­4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 Mini PCI Communications Board . . . . . . . . . . . . . 5­12 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 5­15 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­17 Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . 5­22 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­25 iv Maintenance and Service Guide Contents 5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.17 DC-DC Converter Board . . . . . . . . . . . . . . . . . . . . 5.18 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­27 5­29 5­32 5­35 5­42 5­46 5­50 5­52 5­54 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B­1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . B­1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B­2 C Screw Listing Index Maintenance and Service Guide v 1 Product Description The Compaq Evo Notebook N620c, N610c, N610v, and N600c Series offer advanced modularity, Mobile Intel Pentium 4 and Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Evo Notebook N620c, N610c, N610v, and N600c Series Maintenance and Service Guide 1­1 Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-5. Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions Key N620 1 Key 1 P4 2 200 3 P4 4 40 5 V 6 C 7 25 8 O 9 XXXXXX-XXX 10 Description Brand/Series designator Options N = Notebook 620 = N620c series 6c = N610c series 6v = N610v series 600 = N600c series P3 = Intel Pentium III P = Intel Pentium-M 150 = 1.5 GHz 140 = 1.4 GHz 130 = 1.3 GHz 106 = 1.06 GHz 866 = 866 MHz 2 3 Processor type Processor speed P4 = Intel Pentium 4 200 = 2.0 Ghz 190 = 1.9 GHz 180 = 1.8 GHz 170 = 1.7 GHz 160 = 1.6 GHz 1­2 Maintenance and Service Guide Product Description Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions (Continued) 4 5 Display type/ size/resolution Hard drive size P = SXGA+ (1400 × 1050) X = XGA (1024 × 768) 60 = 60 GB 40 = 40 GB 30 = 30 GB W = DVD-RW drive V = DVD-ROM drive M = Modem 0 = None 51 = 512 MB 38 = 384 MB 8 = Windows 98 SE 6 = Windows 2000 and Windows XP 4 = 14.x-inch 20 = 20 GB 15 = 15 GB 10 = 10 GB R = CD-RW drive D = CD-ROM drive C = Modem/NIC combination card 25 = 256 MB 12 = 128 MB 2 = Windows 2000 O = Windows XP Pro E = Windows XP Home 6 7 8 9 Optical drive designator Integrated communication RAM Operating system 10 SKU# Maintenance and Service Guide 1­3 Product Description Table 1-2 Compaq Evo Notebook N620c Models The following Evo Notebook N620c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.4-Ah lithium ion (Li ion) battery pack 3-year warranty on parts, labor, and on-site, next business day response 32 MB of discrete video memory no configuration code used N620c P 140 X4 40 C X 25 2 United States N620c P 140 DE267A ABA X4 40 C X 25 O United States DE266A ABA The following Evo Notebook N620c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.4-Ah Li ion battery pack 3-year warranty on parts and labor 32 MB of discrete video memory configuration code KY2Z N620c P 160 P4 60 C G 51 2 DE273A ABM DE273A ABA O DE272A ABM DE272A ABA Brazil French Canada N620c P 160 DE273A AC4 DE273A ABC P4 60 C Latin America United States G 51 Brazil French Canada DE272A AC4 DE272A ABC Latin America United States 1­4 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 150 P4 60 C G 51 2 DE271A AB1 DE271A ABH DE271A ABN DE271A AB2 Asia Pacific Australia Belgium Czech Republic Denmark European International France Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE271A UUF DE271A ABG DE271A UUG DE271A AKB DE271A ABY DE271A ABB DE271A ABF DE271A ABD DE271A ABV DE271A AB5 DE271A AKC DE271A A2M DE271A ACJ DE271A ABT DE271A ABZ DE271A ABJ DE271A ACF Korea The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom DE271A AKD DE271A AB9 DE271A ACB DE271A ABV DE271A AKN DE271A ABE DE271A AK8 DE271A UUZ DE271A AB0 DE271A AKL DE271A AB8 DE271A ABU Maintenance and Service Guide 1­5 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 150 P4 60 C G 51 O DE270A AB1 DE270A ABH DE270A ABN DE270A AB2 Asia Pacific Australia Belgium Czech Republic Denmark European International France Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE270A UUF DE270A ABG DE270A UUG DE270A AKB DE270A ABY DE270A ABB DE270A ABF DE270A ABD DE270A ABV DE270A AB5 DE270A AKC DE270A A2M DE270A ACJ DE270A ABT DE270A ABZ DE270A ABJ DE270A ACF Korea The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom DE270A AKD DE270A AB9 DE270A ACB DE270A ABV DE270A AKN DE270A ABE DE270A AK8 DE270A UUZ DE270A AB0 DE270A AKL DE270A AB8 DE270A ABU 1­6 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 140 X4 40 C X 25 2 DE265A AB1 DE265A ABM DE265A ABH DE265A ABN DE265A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE265A UUF DE265A ABG DE265A UUG DE265A AC4 DE265A AKB DE265A ABY DE265A ABB DE265A ABF DE265A ABC DE265A ABD DE265A ABV DE265A AB5 DE265A AKC DE265A A2M DE265A ACJ DE265A ABT DE265A ABZ DE265A ABJ DE265A ACF Koran Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE265A AKD DE265A AB9 DE265A ACB DE265A ABV DE265A AKN DE265A ABE DE265A AK8 DE265A UUZ DE265A AB0 DE265A AKL DE265A AB8 DE265A ABU DE265A ABA Maintenance and Service Guide 1­7 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 140 X4 40 C X 25 O DE264A AB1 DE264A ABM DE264A ABH DE264A ABN DE264A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) N620c Denmark Germany Italy Norway N620c Denmark Germany Italy Norway P 140 P 140 DE264A UUF DE264A ABG DE264A UUG DE264A AC4 DE264A AKB DE264A ABY DE264A ABB DE264A ABF DE264A ABC DE264A ABD DE264A ABV DE264A AB5 DE264A AKC DE264A A2M DE264A ACJ DE264A ABT DE264A ABZ DE264A ABJ DE264A ACF X4 40 C Korea Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States 8 25 2 DE269A UUZ DE269A ABU DE269A ABA DE264A AKD DE264A AB9 DE264A ACB DE264A ABV DE264A AKN DE264A ABE DE264A AK8 DE264A UUZ DE264A AB0 DE264A AKL DE264A AB8 DE264A ABU DE264A ABA DE269A ABY DE269A ABD DE269A ABZ DE269A ABN X4 40 C Switzerland United Kingdom United States 8 25 O DE268A ABY DE268A ABD DE268A ABZ DE268A ABN Switzerland United Kingdom United States DE268A UUZ DE268A ABU DE268A ABA 1­8 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 130 X4 30 C X 25 2 DE263A AB1 DE263A ABM DE263A ABH DE263A ABN DE263A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE263A UUF DE263A ABG DE263A UUG DE263A AC4 DE263A AKB DE263A ABY DE263A ABB DE263A ABF DE263A ABC DE263A ABD DE263A ABV DE263A AB5 DE263A AKC DE263A A2M DE263A ACJ DE263A ABT DE263A ABZ DE263A ABJ DE263A ACF Korea Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE263A AKD DE263A AB9 DE263A ACB DE263A ABV DE263A AKN DE263A ABE DE263A AK8 DE263A UUZ DE263A AB0 DE263A AKL DE263A AB8 DE263A ABU DE263A ABA Maintenance and Service Guide 1­9 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 130 X4 30 C X 25 O DE262A AB1 DE262A ABM DE262A ABH DE262A ABN DE262A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE262A UUF DE262A ABG DE262A UUG DE262A AC4 DE262A AKB DE262A ABY DE262A ABB DE262A ABF DE262A ABC DE262A ABD DE262A ABV DE262A AB5 DE262A AKC DE262A A2M DE262A ACJ DE262A ABT DE262A ABZ DE262A ABJ DE262A ACF Korea Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE262A AKD DE262A AB9 DE262A ACB DE262A ABV DE262A AKN DE262A ABE DE262A AK8 DE262A UUZ DE262A AB0 DE262A AKL DE262A AB8 DE262A ABU DE262A ABA 1­10 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N610c Models The following Evo Notebook N610c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 3-year warranty on parts, labor, and on-site, next business day response 32 MB of discrete video memory configuration code KT81 N6c P4 200 X4 30 V C 25 2 United States N6c P4 200 470050-082 X4 30 V C 25 O United States N6c P4 200 470050-083 X4 30 C 0 0 2 United States N6c P4 200 470050-733 X4 30 C 0 0 O United States N6c P4 180 470050-734 X4 30 V C 25 2 United States N6c P4 180 470037-720 X4 30 V C 25 O United States N6c P4 180 470037-722 X4 30 0 C 0 2 United States N6c P4 180 470037-542 X4 30 0 C 0 O United States 470037-549 Maintenance and Service Guide 1­11 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) The following Evo Notebook N610c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 3-year warranty on parts and labor 32 MB of discrete video memory configuration code KT8Z N6c P4 200 P4 40 W C 25 2 470050-927 470050-928 470050-929 470050-911 470050-930 470050-931 470050-932 470050-933 470050-934 470050-936 470037-749 Belgium Czech Republic Denmark France French Canada Germany Greece/Poland Hungary Israel Italy The Netherlands 470050-913 470050-914 470050-919 470050-920 470037-754 470050-921 470050-922 470050-923 470050-924 470050-925 470050-926 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom United States 1­12 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 200 P4 40 W C 25 E 470050-991 470050-984 470050-972 470050-973 470050-988 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) N6c P4 200 470050-987 470050-986 470050-963 470050-985 470050-964 470050-965 470054-625 470050-966 470050-961 470050-967 470050-968 470050-990 470050-969 470050-970 470050-971 470050-982 470050-983 P4 40 W Korea Latin America The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States C 25 O 470050-951 470050-952 470050-953 470050-938 470050-954 470050-955 470050-956 470050-957 470050-958 470050-959 470037-757 470050-974 470050-975 470050-962 470050-976 470050-977 470050-978 470050-979 470050-989 470050-980 470050-981 470050-960 Belgium Czech Republic Denmark France French Canada Germany Greece/Poland Hungary Israel Italy The Netherlands 470050-939 470050-940 470050-941 470050-942 470037-755 470050-943 470050-944 470050-946 470050-948 470050-949 470050-950 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom United States Maintenance and Service Guide 1­13 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 200 X4 30 V C 25 2 470050-398 470050-400 470050-439 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America (GEM/NAFTA) 470050-438 470050-421 470050-371 470050-419 470050-374 470050-378 470050-379 470050-358 470050-386 470050-392 470050-443 470050-393 470050-395 470050-396 470050-416 470050-417 470050-446 470050-418 470050-532 The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States United States (GEM/NAFTA) 470050-403 470050-404 470050-360 470050-405 470050-407 470050-410 470050-412 470050-440 470050-414 470050-415 470050-020 470050-531 1­14 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 200 X4 30 V C 25 E 470050-569 470050-555 470050-558 470050-573 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea 470050-572 470050-571 470050-538 470050-570 470050-539 470050-541 470050-544 470050-536 470050-547 470050-548 470050-575 470050-549 470050-550 470050-552 470050-567 470050-568 470050-576 Latin America The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States 470050-559 470050-560 470050-537 470050-561 470050-562 470050-563 470050-564 470050-574 470050-565 470050-566 470050-535 Maintenance and Service Guide 1­15 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 200 X4 30 V C 25 O 470050-471 470050-473 470050-505 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America (GEM/NAFTA) 470050-502 470050-498 470050-456 470050-497 470050-457 470050-458 470050-459 470050-454 470050-460 470050-462 470050-507 470050-468 470050-469 470050-470 470050-490 470050-491 470050-512 470050-496 470050-534 The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States United States (GEM/NAFTA) 470050-477 470050-478 470050-455 470050-480 470050-482 470050-486 470050-487 470050-506 470050-488 470050-489 470050-021 470050-533 1­16 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 180 X4 30 V C 25 2 470037-541 470037-543 470037-577 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America (GEM/NAFTA) 470037-572 470037-570 470037-529 470037-569 470037-530 470037-531 470048-135 470037-532 470037-527 470037-533 470037-535 470037-584 470037-537 470037-538 470037-539 470037-561 470037-563 470037-587 470037-566 470037-726 The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States United States (GEM/NAFTA) 470037-545 470037-546 470037-528 470037-548 470037-551 470037-552 470037-555 470037-580 470037-556 470037-558 470037-525 470037-724 Maintenance and Service Guide 1­17 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 180 X4 30 V C 25 E 470044-446 470044-439 470044-422 470044-423 470044-443 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) 470044-442 470044-441 470044-410 470044-440 470044-411 470044-412 470048-137 470044-416 470044-408 470044-417 470044-418 470044-445 470044-419 470044-420 470044-421 470044-436 470044-438 Korea Latin America The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States 470044-424 470044-425 470044-409 470044-426 470044-427 470044-429 470044-431 470044-444 470044-433 470044-434 470042-693 1­18 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 180 X4 30 V C 25 O 470037-696 470037-697 470037-709 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America (GEM/NAFTA) N6c P4 180 470037-714 470037-713 470037-687 470037-712 470037-688 470037-689 470048-136 470037-690 470037-685 470037-691 470037-692 470037-717 470037-693 470037-694 470037-695 470037-707 470037-708 470037-718 470037-710 470037-747 X4 20 D The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States United States (GEM/NAFTA) 470037-699 470037-700 470037-686 470037-701 470037-702 470037-703 470037-704 470037-715 470037-705 470037-706 470037-684 470037-746 C 25 2 470050-749 470050-750 470050-751 470050-735 470050-752 470050-753 470050-754 470050-755 470050-757 470050-637 Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands 470050-736 470050-737 470050-739 470050-740 470050-741 470050-742 470050-743 470050-744 470050-746 470050-747 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom Maintenance and Service Guide 1­19 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 180 X4 20 D C 25 O 470050-785 470050-786 470050-787 470050-771 470050-790 470050-792 470050-825 470050-826 470050-827 470050-636 Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands N6c P4 160 470050-772 470050-773 470050-774 470050-775 470050-776 470050-780 470050-781 470050-782 470050-783 470050-784 X4 20 V Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 2 470037-738 French Canada United States N6c P4 160 470037-664 470037-661 X4 20 V United States (GEM/NAFTA) C 25 O French Canada United States 470037-736 470037-733 United States (GEM/NAFTA) 470037-741 1­20 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) N6c P4 160 X4 20 D C 25 2 470037-602 470037-604 470037-605 470037-562 470037-606 470037-607 470037-608 470037-613 470037-616 470037-617 Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands N6c P4 160 470037-567 470037-571 470037-573 470037-578 470037-581 470037-585 470037-586 470037-588 470037-595 470037-601 X4 20 D Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O 470037-639 470037-641 470037-644 470037-618 470037-646 470037-648 470037-650 470037-653 470037-656 470037-658 Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands 470037-619 470037-620 470037-621 470037-622 470037-623 470037-625 470037-627 470037-630 470037-633 470037-636 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom Maintenance and Service Guide 1­21 Product Description Table 1-4 Compaq Evo Notebook N610v Models The following Evo Notebook N610v models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.4-Ah Li ion battery pack 1-year warranty on parts and labor 32 MB of discrete video memory no configuration code used N6v Asia Pacific N6v Asia Pacific P4 200 P4 240 X4 30 W C 25 O DL000P ABG O DG348P ABG DL000P UUF X4 30 W Australia C 25 DG348P UUF Australia The following Evo Notebook N610v models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 1-year warranty on parts and labor 32 MB of discrete video memory diskette drive no configuration code used N6v P4 240 X4 30 V C 25 E People's Republic of China N6v P4 220 DL002P AB2 X4 30 V C 25 E People's Republic of China N6v P4 200 DL001P AB2 X4 30 V C 25 E People's Republic of China DG351P AB2 1­22 Maintenance and Service Guide Product Description Table 1-4 Compaq Evo Notebook N610v Models (Continued) The following Evo Notebook N610v models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 1-year warranty on parts and labor 32 MB of discrete video memory no configuration code used N6v Taiwan N6v Taiwan P4 200 P4 200 X4 30 V C 25 E DG350P AB0 X4 30 D C 25 O DG349P AB0 Maintenance and Service Guide 1­23 Product Description Table 1-5 Compaq Evo Notebook N600c Models The following Evo Notebook N600c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 3-year warranty on parts, labor, and on-site, next business day response 32 MB of discrete video memory configuration code KBS1 N600 P3 120 X4 30 V C 25 2 United States N600 P3 120 470053-840 X4 30 V C 25 0 United States 470053-832 The following Evo Notebook N600c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah Li ion battery pack 3-year warranty on parts and labor 32 MB of discrete video memory configuration code KBSZ N600 P3 120 P4 30 W C 25 2 United States N600 P3 120 470023-406 P4 30 W C 25 0 United States 470053-613 1­24 Maintenance and Service Guide Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 P3 120 P4 30 V C 25 2 470023-436 470023-430 470023-437 470023-440 470023-441 470023-444 and 470023-447 470023-448 470023-452 Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands Norway Portugal N600 P3 120 470023-411 470023-412 470023-415 470023-416 470023-419 470023-420 470023-422 470023-426 470023-427 470053-660 470023-432 470023-433 P4 30 V Russia Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 O Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands Norway Portugal N600 P3 120 470053-561 470053-562 470053-563 470053-564 470053-565 470053-566 470053-568 470053-570 470053-571 470053-573 470053-574 470053-575 P4 30 V Russia Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland 470053-576 470053-572 470053-577 470053-578 470053-579 470053-580 and 470053-581 470053-582 470053-583 Turkey United Kingdom 0 25 2 European International N600 P3 120 470023-460 P4 30 V 0 25 0 European International 470053-691 Maintenance and Service Guide 1­25 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 P3 120 X4 30 V C 25 2 470053-662 470053-687 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America The Netherlands 470053-685 470053-686 470053-628 470053-684 470053-631 470053-640 470053-644 470053-619 470053-646 470053-649 470053-689 470053-651 470053-653 470053-655 470053-681 470053-682 470053-690 470053-683 470053-659 Norway People's Republic of China Portugal Russia Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland 470053-664 470053-666 470053-657 470053-668 470053-670 470053-672 470053-674 and 470053-676 470053-688 470053-678 470053-680 470053-607 Taiwan Turkey United Kingdom United States 1­26 Maintenance and Service Guide Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 P3 120 X4 30 V C 25 O 470053-661 470053-597 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America The Netherlands N600 P3 100 470053-592 470053-594 470053-624 470053-590 470053-634 470053-643 470053-645 470053-559 470053-647 470053-648 470053-603 470053-650 470053-652 470053-654 470053-585 470053-586 470053-605 470053-587 470053-658 X4 20 D Norway People's Republic of China Portugal Russia Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland 470053-663 470053-665 470053-656 470053-667 470053-669 470053-671 470053-673 and 470053-675 470053-600 470053-677 470053-679 470053-558 Taiwan Turkey United Kingdom United States C Russia Turkey 25 6 Greece/Poland Hungary Portugal 470029-002 470029-054 470029-056 470029-058 470029-060 Maintenance and Service Guide 1­27 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 P3 100 X4 20 D C 12 8 470029-989 470029-985 470029-990 470029-991 470029-992 470029-993 and 470029-995 470029-996 470029-997 Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands Norway Portugal N600 P3 100 470029-930 470029-936 470029-939 470029-941 470029-945 470029-951 470029-982 470029-983 470029-984 470029-986 470029-987 470029-988 X4 20 D Russia Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 12 6 Belgium Czech Republic Denmark France Germany Israel Italy The Netherlands Norway N600 P3 100 470029-192 470029-195 470029-207 470029-212 470029-214 470029-217 470029-224 470029-227 470029-228 X4 20 D Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland 470029-226 470029-231 470029-232 470029-234 470029-238 and 470029-240 470029-242 United Kingdom 0 25 O European International N600 P3 100 470030-001 X4 20 D 0 25 8 European International 470029-998 1­28 Maintenance and Service Guide Product Description 1.2 Features The following processors are available, varying by notebook model: The Evo Notebook N620c features an Intel Pentium-M 1.6-, 1.5-, 1.4-, or 1.3-GHz processor, with 512-KB integrated L2 cache. The Evo Notebook N610c features a Mobile Intel Pentium 4 2.0-, 1.9-, 1.8-, 1.7-, or 1.6-GHz processor, with 512-KB integrated L2 cache. The Evo Notebook N610v features a Mobile Intel Pentium 4 2.4-, 2.2-, or 2.0-GHz processor, with 512-KB integrated L2 cache. The Evo Notebook N600c features a Mobile Intel Pentium III 1.066 GHz-M or 866-MHz-M processor, with 512-KB integrated L2 cache. ATI Mobility Radeon with 64-bit video graphics, 16-MB double date rate (DDR) SDRAM, 4X AGP graphics card The following memory configurations are available, varying by notebook model: The Evo Notebook N620c, N610c, and N610v feature 256-MB high-performance Synchronous DRAM (SDRAM), expandable to 2048 MB The Evo Notebook N600c features 256- or 128-MB high-performance Synchronous DRAM (SDRAM), expandable to 1024 MB Microsoft Windows 98 SE, Windows 2000, or Windows XP preinstalled, varying by notebook model 14.1-inch, SXGA+ (1400 × 1050) or XGA (1024 × 768), TFT display with over 16.8 million colors, varying by computer model Maintenance and Service Guide 1­29 Product Description Full-size TouchPad or Dual Stick keyboard, varying by notebook model Mini PCI 10/100 network interface card (NIC) or Mini PCI V.90 modem plus 10/100 NIC combination card, varying by notebook model Support for two Type II PC Card slots with support for both 32-bit CardBus and 16-bit PC Cards External AC adapter with power cord 8-cell Li ion battery pack 60-, 40-, 30-, 20-, 15-, or 10-GB high-capacity hard drive Connectors for: RJ-11 modem Mono microphone Stereo line-out/headphone MultiPort Universal serial bus (USB) Docking Parallel devices Serial devices Composite TV External keyboard/mouse RJ-45 network External monitor AC power Stereo speakers providing Compaq Premier Sound 16-bit stereo sound 1­30 Maintenance and Service Guide Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly (refer to Section 5.3, "Preparing the Notebook for Disassembly," for more information). 2. Remove the RTC battery (refer to Section 5.6, "Disk Cell RTC Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared. 1.4 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting level of performance Smart battery that provides an accurate battery power gauge Battery calibration Lid switch suspend/resume Power/suspend button Advanced Configuration and Power Management (ACP) compliance Maintenance and Service Guide 1­31 Product Description 1.5 Notebook External Components The external components on the front and right side of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-2 and described in Table 1-5. . Figure 1-2. Front and Right Side Components Table 1-5 Front and Right Side Panel Components Item 1 Component Power light Function On: Power is turned on. Blinking: Notebook is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. 2 Battery light 1­32 Maintenance and Service Guide Product Description Table 1-5 Front and Right Side Panel Components (Continued) Item 3 4 Component Drive activity light Media Bay light Function Turns on when the hard drive, CD-, or DVD-ROM drive is accessed. Turns on when the diskette drive in the Media Bay or the optional external diskette drive is accessed. Links to another IrDA-compliant device for wireless communication. Adjust the volume of the stereo speakers. Connects stereo speakers, headphones, headset, or television audio. Connects a mono microphone, disabling the built-in microphone. Opens the notebook. Attaches an optional security cable to the notebook. Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack. Connects the modem cable to an internal modem. A modem cable is included with internal modem models. 5 6 7 8 9 10 11 12 Infrared port Volume control buttons Stereo line-out/ headphone jack Mono microphone jack Display release latch Security cable slot Media Bay RJ-11 jack (internal modem models only) Maintenance and Service Guide 1­33 Product Description The Evo Notebook N620c, N610c, N610v, and N600c right side and rear panel components are shown in Figure 1-3 and described in Table 1-6. Figure 1-3. Right Side and Rear Panel Components-- Evo Notebook N620c, N610c and N610v Table 1-6 Right Side and Rear Panel Components Item 1 Component DC power jack Function Connects any one of the following: AC adapter Optional automobile power adapter/charger Optional aircraft power adapter 2 Keyboard/mouse connector Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter. 1­34 Maintenance and Service Guide Product Description Table 1-6 Right Side and Rear Panel Components (Continued) Item 3 4 5 6 7 8 9 Component Parallel connector USB connectors (2) RJ-45 jack (network models only) Serial connector External monitor connector S-Video connector Vent Function Connects a parallel device. Connect USB devices. Connects the network cable. A network cable is not included with the notebook. Connects a serial device. Connects an external monitor or overhead projector. Connects a television, VCR, camcorder, or overhead projector. Allows airflow to cool internal components. Ä To prevent damage, the notebook shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area. 10 11 12 Hard drive PC Card slots PC Card eject buttons Supports the removable primary hard drive. Support a 32-bit (CardBus) or 16-bit PC Card. Eject a PC Card from a PC Card slot. Maintenance and Service Guide 1­35 Product Description The Evo Notebook N600c right side and rear panel components are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Right Side and Rear Panel Components-- Evo Notebook N600c Table 1-7 Right Side and Rear Panel Components Item 1 Component MultiPort Function Connects wireless communication devices, such as an optional Bluetooth or 802.11b MultiPort module, and other options. Connects any one of the following: 2 DC power jack AC adapter Optional automobile power adapter/charger Optional aircraft power adapter 1­36 Maintenance and Service Guide Product Description Table 1-7 Right Side and Rear Panel Components (Continued) Item 3 Component Keyboard/mouse connector Function Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter. Connects a parallel device. Connects the computer to the optional expansion base, convenience base, or port replicator. Connects a serial device. Connects an external monitor or overhead projector. Connects a television, VCR, camcorder, or overhead projector. Connects the network cable. A network cable is not included with the computer. Connect USB devices. Allows airflow to cool internal components. 4 5 Parallel connector Docking connector 6 7 8 9 10 11 Serial connector External monitor connector S-Video connector RJ-45 jack (network models only) USB connectors (2) Vent Ä To prevent damage, the notebook shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area. 12 13 14 Hard drive PC Card slots PC Card eject buttons Supports the removable primary hard drive. Support 32-bit (CardBus) or 16-bit PC Cards. Eject PC Cards from the PC Card slots. Maintenance and Service Guide 1­37 Product Description The Evo Notebook N620c, N610c, and N610v bottom components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Bottom Components--Evo Notebook N620c, N610c, and N610v Table 1-8 Bottom Components Item 1 2 Component Media Bay Media Bay release latch Function Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack. Releases the Media Bay device from the connector. 1­38 Maintenance and Service Guide Product Description Table 1-8 Bottom Components (Continued) Item 3 4 Component Serial number Docking connector Function Identifies the notebook; needed when you call Compaq customer support. Connects the notebook to the optional expansion base, convenience base, or port replicator. Allow airflow to cool internal components. Provides airflow to cool internal components. Supports the removable primary hard drive. Secures the hard drive. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Releases the battery pack from the battery compartment. Holds the battery pack. 5 6 7 8 9 Air vents (2) Fan Hard drive Hard drive security screw Mini PCI compartment cover 10 11 Battery release latch Battery compartment Maintenance and Service Guide 1­39 Product Description The Evo Notebook N600c bottom components are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Bottom Components--Evo Notebook N600c Table 1-9 Bottom Components Item 1 2 Component Media Bay Media Bay release latch Function Accepts a diskette drive, optical drive, or secondary battery pack. Releases the Media Bay device from the connector. 1­40 Maintenance and Service Guide Product Description Table 1-9 Bottom Components (Continued) Item 3 4 5 Component Vent Fan Certificate of Authenticity label Hard drive security screw Memory expansion compartment cover Function Allows airflow to cool internal components. Provides airflow to cool internal components. Contains the Product Key, which may need to be entered before using some Windows operating systems. Secures the hard drive. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Secures the computer to an optional expansion base, convenience base, or port replicator. Releases the battery pack from the battery compartment. Holds the battery pack. Identifies the computer; needed when you call Compaq customer support.