b Maintenance and Service Guide Compaq Evo Notebook N620c Series Compaq Evo Notebook N610c Series Compaq Evo Notebook N610v Series Compaq Evo Notebook N600c Series Document Part Number: 279362-003 May 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. © 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in U.S. and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorials errors or omissions contained herein. Maintenance and Service Guide Third Edition May 2003 First Edition July 2002 Document Part Number: 279362-003 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 1.6 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­29 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1­31 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1­31 Notebook External Components . . . . . . . . . . . . . . 1­32 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1­45 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­1 Selecting from the File Menu . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu. . . . . . . . . . . . . 2­5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2­10 Maintenance and Service Guide iii Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Notebook System Major Components . . . . . . . . . . . 3­2 Miscellaneous Plastics Kit Components . . . . . . . . 3­16 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3­18 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­22 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­4 4­5 4­6 5 Removal and Replacement Procedures 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­2 Preparing the Notebook for Disassembly . . . . . . . . 5­4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 Mini PCI Communications Board . . . . . . . . . . . . . 5­12 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 5­15 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­17 Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . 5­22 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­25 iv Maintenance and Service Guide Contents 5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.17 DC-DC Converter Board . . . . . . . . . . . . . . . . . . . . 5.18 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­27 5­29 5­32 5­35 5­42 5­46 5­50 5­52 5­54 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B­1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . B­1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B­2 C Screw Listing Index Maintenance and Service Guide v 1 Product Description The Compaq Evo Notebook N620c, N610c, N610v, and N600c Series offer advanced modularity, Mobile Intel Pentium 4 and Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Evo Notebook N620c, N610c, N610v, and N600c Series Maintenance and Service Guide 1­1 Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-5. Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions Key N620 1 Key 1 P4 2 200 3 P4 4 40 5 V 6 C 7 25 8 O 9 XXXXXX-XXX 10 Description Brand/Series designator Options N = Notebook 620 = N620c series 6c = N610c series 6v = N610v series 600 = N600c series P3 = Intel Pentium III P = Intel Pentium-M 150 = 1.5 GHz 140 = 1.4 GHz 130 = 1.3 GHz 106 = 1.06 GHz 866 = 866 MHz 2 3 Processor type Processor speed P4 = Intel Pentium 4 200 = 2.0 Ghz 190 = 1.9 GHz 180 = 1.8 GHz 170 = 1.7 GHz 160 = 1.6 GHz 1­2 Maintenance and Service Guide Product Description Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions (Continued) 4 5 Display type/ size/resolution Hard drive size P = SXGA+ (1400 × 1050) X = XGA (1024 × 768) 60 = 60 GB 40 = 40 GB 30 = 30 GB W = DVD-RW drive V = DVD-ROM drive M = Modem 0 = None 51 = 512 MB 38 = 384 MB 8 = Windows 98 SE 6 = Windows 2000 and Windows XP 4 = 14.x-inch 20 = 20 GB 15 = 15 GB 10 = 10 GB R = CD-RW drive D = CD-ROM drive C = Modem/NIC combination card 25 = 256 MB 12 = 128 MB 2 = Windows 2000 O = Windows XP Pro E = Windows XP Home 6 7 8 9 Optical drive designator Integrated communication RAM Operating system 10 SKU# Maintenance and Service Guide 1­3 Product Description Table 1-2 Compaq Evo Notebook N620c Models The following Evo Notebook N620c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.4-Ah lithium ion (Li ion) battery pack 3-year warranty on parts, labor, and on-site, next business day response 32 MB of discrete video memory no configuration code used N620c P 140 X4 40 C X 25 2 United States N620c P 140 DE267A ABA X4 40 C X 25 O United States DE266A ABA The following Evo Notebook N620c models feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.4-Ah Li ion battery pack 3-year warranty on parts and labor 32 MB of discrete video memory configuration code KY2Z N620c P 160 P4 60 C G 51 2 DE273A ABM DE273A ABA O DE272A ABM DE272A ABA Brazil French Canada N620c P 160 DE273A AC4 DE273A ABC P4 60 C Latin America United States G 51 Brazil French Canada DE272A AC4 DE272A ABC Latin America United States 1­4 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 150 P4 60 C G 51 2 DE271A AB1 DE271A ABH DE271A ABN DE271A AB2 Asia Pacific Australia Belgium Czech Republic Denmark European International France Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE271A UUF DE271A ABG DE271A UUG DE271A AKB DE271A ABY DE271A ABB DE271A ABF DE271A ABD DE271A ABV DE271A AB5 DE271A AKC DE271A A2M DE271A ACJ DE271A ABT DE271A ABZ DE271A ABJ DE271A ACF Korea The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom DE271A AKD DE271A AB9 DE271A ACB DE271A ABV DE271A AKN DE271A ABE DE271A AK8 DE271A UUZ DE271A AB0 DE271A AKL DE271A AB8 DE271A ABU Maintenance and Service Guide 1­5 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 150 P4 60 C G 51 O DE270A AB1 DE270A ABH DE270A ABN DE270A AB2 Asia Pacific Australia Belgium Czech Republic Denmark European International France Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE270A UUF DE270A ABG DE270A UUG DE270A AKB DE270A ABY DE270A ABB DE270A ABF DE270A ABD DE270A ABV DE270A AB5 DE270A AKC DE270A A2M DE270A ACJ DE270A ABT DE270A ABZ DE270A ABJ DE270A ACF Korea The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom DE270A AKD DE270A AB9 DE270A ACB DE270A ABV DE270A AKN DE270A ABE DE270A AK8 DE270A UUZ DE270A AB0 DE270A AKL DE270A AB8 DE270A ABU 1­6 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 140 X4 40 C X 25 2 DE265A AB1 DE265A ABM DE265A ABH DE265A ABN DE265A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE265A UUF DE265A ABG DE265A UUG DE265A AC4 DE265A AKB DE265A ABY DE265A ABB DE265A ABF DE265A ABC DE265A ABD DE265A ABV DE265A AB5 DE265A AKC DE265A A2M DE265A ACJ DE265A ABT DE265A ABZ DE265A ABJ DE265A ACF Koran Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE265A AKD DE265A AB9 DE265A ACB DE265A ABV DE265A AKN DE265A ABE DE265A AK8 DE265A UUZ DE265A AB0 DE265A AKL DE265A AB8 DE265A ABU DE265A ABA Maintenance and Service Guide 1­7 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 140 X4 40 C X 25 O DE264A AB1 DE264A ABM DE264A ABH DE264A ABN DE264A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) N620c Denmark Germany Italy Norway N620c Denmark Germany Italy Norway P 140 P 140 DE264A UUF DE264A ABG DE264A UUG DE264A AC4 DE264A AKB DE264A ABY DE264A ABB DE264A ABF DE264A ABC DE264A ABD DE264A ABV DE264A AB5 DE264A AKC DE264A A2M DE264A ACJ DE264A ABT DE264A ABZ DE264A ABJ DE264A ACF X4 40 C Korea Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States 8 25 2 DE269A UUZ DE269A ABU DE269A ABA DE264A AKD DE264A AB9 DE264A ACB DE264A ABV DE264A AKN DE264A ABE DE264A AK8 DE264A UUZ DE264A AB0 DE264A AKL DE264A AB8 DE264A ABU DE264A ABA DE269A ABY DE269A ABD DE269A ABZ DE269A ABN X4 40 C Switzerland United Kingdom United States 8 25 O DE268A ABY DE268A ABD DE268A ABZ DE268A ABN Switzerland United Kingdom United States DE268A UUZ DE268A ABU DE268A ABA 1­8 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c P 130 X4 30 C X 25 2 DE263A AB1 DE263A ABM DE263A ABH DE263A ABN DE263A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) DE263A UUF DE263A ABG DE263A UUG DE263A AC4 DE263A AKB DE263A ABY DE263A ABB DE263A ABF DE263A ABC DE263A ABD DE263A ABV DE263A AB5 DE263A AKC DE263A A2M DE263A ACJ DE263A ABT DE263A ABZ DE263A ABJ DE263A ACF Korea Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States DE263A AKD DE263A AB9 DE263A ACB DE263A ABV DE263A AKN DE263A ABE DE263A AK8 DE263A UUZ DE263A AB0 DE263A AKL DE263A AB8 DE263A ABU DE263A ABA Maintenance and Service Guide 1­9 Product Description Table 1-2 Compaq Evo Notebook N620c Models ...