Lenovo 3000 V100 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer Lenovo 3000 V100 Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Appendix D, "Wireless related information," on page 51 and Appendix E, "Notices," on page 53. v Lenovo 3000 Regulatory Notice included in the package with this publication. First Edition (March 2006) © Copyright Lenovo 2006. All rights reserved. U.S. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software­Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents Read first . . . . . . . . . . . . .v Calling the Customer Support Center Getting help around the world . . . . . . . . 35 . 37 Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the Lenovo Care button . . . . . . . . . . . . . . 2 Chapter 2. Caring for your computer . Chapter 3. Solving computer problems Frequently asked questions . . . . . Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . A pointing device problem . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . A startup problem . . . . . . . A fingerprint authentication problem . Other problems . . . . . . . . . .3 Appendix A. Warranty information . . . . 39 Warranty Information . . . . . . . . . 39 Warranty Period . . . . . . . . . 39 Types of Warranty Service . . . . . . 39 Worldwide telephone list . . . . . . . 41 Appendix B. Customer Replaceable Units (CRUs) . . . . . . . . . . . . . 45 Appendix C. Overview of Your computer at a glance Features . . . . . . Specifications . . . . your .. .. .. computer .... .... .... 47 . 47 . 49 . 50 . .7 . .8 . .9 . .9 . .9 . . 12 . . 13 . . 14 . . 14 . . 14 . . 14 . . 17 . . 18 . . 20 . . 20 . . 21 . . 21 Appendix D. Wireless related information 51 Wireless interoperability . . . . . . . . 51 Usage environment and your health . . . . 51 Appendix E. Notices . . . . . . . . . 53 Notices. . . . . . . . . . . . . . 53 Television output notice . . . . . . . 54 Electronic emissions notices . . . . . . . 54 Federal Communications Commission (FCC) Statement . . . . . . . . . 54 Industry Canada Class B emission compliance statement . . . . . . . . 55 Avis de conformité à la réglementation d'Industrie Canada. . . . . . . . . 55 European Union EMC Directive conformance statement . . . . . . . 55 Environmental notices for Japan . . . . . 56 Important information for the European Directive 2002/96/EC . . . . . . . . . 57 IBM Lotus Software Offer . . . . . . . 58 Trademarks . . . . . . . . . . . . 60 Index . . . . . . . . . . . . . . 63 Chapter 4. Recovery options . . . . . . 25 Introducing Rescue and Recovery . . . . . 25 Restoring factory contents . . . . . . . 25 Recovering data . . . . . . . . . . . 26 Chapter 5. Upgrading and replacing devices . . . . . . . . . . Replacing the battery . . . . . . Upgrading the hard disk drive . . . Replacing memory . . . . . . . . . . 27 . . . 27 . . . 28 . . . 31 Chapter 6. Getting help and service . . . 35 Getting help and service . . . . . . . . 35 Getting help on the Web . . . . . . . . 35 © Copyright Lenovo 2006 iii iv Lenovo 3000 V100 Service and Troubleshooting Guide Read first To prevent damage to the hard disk and subsequent data loss, before moving your computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer. Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. © Copyright Lenovo 2006 v vi Lenovo 3000 V100 Service and Troubleshooting Guide Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about caring for your computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called Lenovo CareTM, preloaded on your computer. Access Help is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Lenovo Care, press the Lenovo Care button on your keyboard. For more information about using the Lenovo Care button, see "Finding information with the Lenovo Care button" on page 2. Safety and Warranty Guide includes general safety instructions and complete Lenovo Statement of Limited Warranty. Regulatory Notice supplements this Guide. Read it before you use the wireless features of your computer. Your computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your computer in strict accordance with the local RF regulations. © Copyright Lenovo 2006 1 Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally, and even when it is not. Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the ThinkVantageTM Rescue and RecoveryTM workspace, which runs independently of the Windows operating system and is hidden from it. 2 Lenovo 3000 V100 Service and Troubleshooting Guide Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13 cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. v Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. © Copyright Lenovo 2006 3 Caring for your computer v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with an optical drive such as CD, DVD, or CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray. v Wait until you hear the CD or DVD click into the center pivot of an optical drive such as CD, DVD, or CD-RW/DVD drive before closing the tray. v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company. v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized Lenovo notebook repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used. 4 Lenovo 3000 V100 Service and Troubleshooting Guide Caring for your computer v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. ­ ExpressCard ­ Memory Card, such as SD Card, Memory Stick, MultiMediaCard, and xD-Picture Card ­ Memory module ­ PCI Express Mini Card Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a d ...