ThinkPad® A22 Service and Troubleshooting Guide ThinkPad® A22 Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under "Appendix A. Important safety instructions" on page 41 and "Appendix B. Warranty Statement" on page 47 . DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills. v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care. v Do not open the CD or DVD drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives. First Edition (February 2001) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights ­ Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Finding information with Access ThinkPad Join an interactive community of ThinkPad users to access mobile resources, read tips and true stories, and share your own advice. Customize your ThinkPad with accessories, software and services. A one-click guide to service on the Web for your ThinkPad. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. A quick way to search the help system. © Copyright IBM Corp. 2001 iii Whenever you have a question about your computer, or wish to view IBM® Web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals. Find information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown. This opens another window, where you can view hundreds of help topics by browsing the table of contents, using the index, or performing a search. View help topics to learn how to: v Use your computer hardware features v Connect to the internet or a local network v v v v v Set up a projector for your presentation Use passwords and other security features Install, remove and recover software Upgrade your system Extend the life of your battery v Troubleshoot problems v Contact IBM for service and support v Perform many other tasks iv ThinkPad® A22 Service and Troubleshooting Guide Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Finding information with Access ThinkPad v vi ThinkPad® A22 Service and Troubleshooting Guide Contents Finding information with Access ThinkPad Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . Password problems . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . TrackPoint problems . . . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . Other problems . . . . . . . . Starting BIOS Setup Utility . . . . . Recover pre-installed software . . . . Upgrading the hard disk drive . . . . Replacing the battery . . . . . . . iii Getting help Getting help Getting help Calling IBM and service on the Web by fax . .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 36 37 37 . . . . . 1 2 3 5 7 Appendix A. Important safety instructions 41 Modem safety information . . . . . . . 43 Laser compliance statement . . . . . . . 44 Appendix B. Warranty Statement . . . . 47 Warranty Period . . . . . . . . . . 47 IBM Statement of Limited Warranty . . . . 47 Part 1 - General Terms . . . . . . . 47 Part 2 - Country-unique Terms . . . . . 51 Notices. . . . . . . . . . . . . . 59 Processing date data . . . . . . . . 59 References to the Web site addresses . . . 59 Electronic emission notices . . . . . . 60 Telecommunication notices . . . . . . 61 Industry Canada requirements . . . . . 63 Notice for Australia . . . . . . . . 64 Notice for Users in New Zealand . . . . 64 Notice for European Union countries. . . 66 Trademarks . . . . . . . . . . . . 67 Index . . . . . . . . . . . . . . 69 . . 11 . . 12 . . 13 . . 13 . . 16 . . 17 . . 17 . . 18 . . 19 . . 20 . . 24 . . 25 . . 26 . . 27 . . 28 . . 29 . . 32 . . 34 Chapter 3. Getting help and service from IBM. . . . . . . . . . . . . . . 35 © Copyright IBM Corp. 2001 vii viii ThinkPad® A22 Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . .2 .3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . .5 .7 © Copyright IBM Corp. 2001 1 Your ThinkPad at a glance Front view Rear view Features Features Processor v Intel® Pentium® III processor Memory v Built-in: Up to 128MB, depending on the model v Maximum: 512 MB Storage device v 2.5-inch hard disk drive: Up to 32 GB, depending on the model Display The color display uses TFT technology: v Size: 12.1, 14.1, or 15.0 inch, depending on the model v Resolution: ­ LCD: Up to 1600-by-1200, depending on the model ­ External monitor: Up to 1600-by-1200 v Brightness control Keyboard v 84-key, 85-key, or 89-key v TrackPoint® v Fn key function v ThinkPad button v Volume control buttons v ThinkLightTM Chapter 1. Overview of your new ThinkPad computer 3 Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: ­ ANSI (American National Standards Institute) X3.137 ­ ISO (International Standards Organization) 8860 ­ ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette: ­ ANSI X3.171 ­ ISO 9529 ­ ECMA 125 External interface v v v v v Serial connector (EIA-RS232D) Parallel connector (IEEE 1284A) External-input-device connector External-monitor connector PC Card slots (Type I, Type II, or Type III PC Card) v Headphone jack v Line-in jack v Microphone jack Video-in connector (on some models) Video-out connector (on some models) Universal Serial Bus (USB) connector UltraPortTM connector (on some models) Infrared port RJ11 telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) v RJ45 Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed) v UltrabayTM 2000 v Expansion connector v v v v v v 4 ThinkPad® A22 Service and Troubleshooting Guide Specifications Specifications Size v 15.0-inch display model: ­ Width: 329 mm (13.0 in.) ­ Depth: 267.5 mm (10.5 in.) ­ Height: 38.1 mm (1.5 in.) to 44.7 mm (1.8 in.) v 14.1-inch display model: ­ Width: 317 mm (12.5 in.) ­ Depth: 267.5 mm (10.5 in.) ­ Height: 36.7 mm (1.4 in.) to 43.3 mm (1.7 in.) v 12.1-inch display model: ­ Width: 317 mm (12.5 in.) ­ Depth: 267.5 mm (10.5 in.) ­ Height: 36.7 mm (1.4 in.) to 43.3 mm (1.7 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature ­ At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) ­ At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: ­ Operating with no diskette in the drive: 8% to 95% ­ Operating with a diskette in the drive: 8% to 80% Heat output v 56 W (191 Btu/hr) maximum Chapter 1. Overview of your new ThinkPad computer 5 Specifications Electrical (ac adapter) v Sin-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Lithium-ion battery pack v A22p model: ­ Nominal voltage: 10.8 V dc ­ Capacity: 5.4 AH v Other models: ­ Nominal voltage: 10.8 V dc ­ Capacity: 3.6 AH 6 ThinkPad® A22 Service and Troubleshooting Guide Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open t ...