User manual IBM THINKPAD A30 - Supplementary Guide

ThinkPad® A30 Series Service and Troubleshooting Guide ThinkPad® A30 Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under "Appendix A. Important safety instructions" on page 37 and "Appendix B. Product warranties and notices" on page 43 . DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills. v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If any symptoms are present after washing, seek medical care. v Do not open the optical storage drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives. First Edition (August 2001) Second Edition (August 2001) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights ­ Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Finding information with Access ThinkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad button shown in the previous illustration to open Access ThinkPad, your on-board computer help center. © Copyright IBM Corp. 2001 iii Learn about the many features of your ThinkPad computer. ThinkPad Features provides a visual display of your computer and components. Once you are familiar with the hardware features of your system, use the Tools and Tips category to get the most out of those features like wireless networking, maximizing your battery life, etc... Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer. Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support. Keyword Search provides a quick way to search information in Access Help. You can view information about your system such as model number in System Details and change the look of your application through Personalize. iv ThinkPad® A30 Series Service and Troubleshooting Guide Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Finding information with Access ThinkPad v vi ThinkPad® A30 Series Service and Troubleshooting Guide Contents Finding information with Access ThinkPad Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Troubleshooting . . . . . . . . . Diagnosing problems . . . . . . . Problems and solutions . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . TrackPoint problems . . . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . Other problems . . . . . . . . Using BIOS Setup Utility. . . . . . Recovering pre-installed software . . . Upgrading the hard disk drive . . . . Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . iii Getting help on the Web . Getting help by fax . . Calling IBM . . . . . . . . . . . . . . . . . . . . . . . . 32 . 33 . 33 . . . . . 1 2 3 5 6 Appendix A. Important safety instructions 37 Modem safety information . . . . . . . 39 Laser compliance statement . . . . . . . 40 Appendix B. Product warranties and notices . . . . . . . . . . . . . 43 Warranty Period . . . . . . . . . . 43 IBM Statement of Limited Warranty . . . . 43 Part 1 - General Terms . . . . . . . 43 Part 2 - Country-unique Terms . . . . . 47 Notices. . . . . . . . . . . . . . 55 Processing date data . . . . . . . . 55 References to the Web site addresses . . . 55 Electronic emission notices . . . . . . 56 Telecommunication notices . . . . . . 57 Industry Canada requirements . . . . . 59 Notice for Australia . . . . . . . . 60 Notice for Users in New Zealand . . . . 60 Notice for European Union countries. . . 66 Wireless Interoperability . . . . . . . 70 Usage environment and your Health . . . 70 Wireless Regulatory Information . . . . 70 USA - Federal Communications Commission (FCC) . . . . . . . . . 70 Canada - Industry Canada (IC). . . . . 72 Trademarks . . . . . . . . . . . . 73 Index . . . . . . . . . . . . . . 75 .9 . 10 . 10 . 11 . 11 . 14 . 15 . 15 . 16 . 17 . 18 . 21 . 22 . 23 . 23 . 25 . 26 . 28 . 30 Chapter 3. Getting help and service from IBM. . . . . . . . . . . . . . . 31 Getting help and service . . . . . . . . 32 © Copyright IBM Corp. 2001 vii viii ThinkPad® A30 Series Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . .2 .3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . .5 .6 © Copyright IBM Corp. 2001 1 Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view 2 ThinkPad® A30 Series Service and Troubleshooting Guide Features Features Processor v Mobile Intel® Pentium® III processor-M Memory v Built-in: 128MB v Maximum: 1 GB Storage device v 2.5-inch hard disk drive: Up to 48 GB, depending on the model Display The color display uses TFT technology: v Size: 14.1 or 15.0 inch, depending on the model v Resolution: ­ LCD: Up to 1600-by-1200, depending on the model ­ External monitor: Up to 2048-by-1536 v Brightness control Keyboard v 84-key, 85-key, or 89-key v TrackPoint® v Fn key function v ThinkPad button v Volume control buttons v Web navigation keys v ThinkLightTM Chapter 1. Overview of your new ThinkPad computer 3 Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: ­ ANSI (American National Standards Institute) X3.137 ­ ISO (International Standards Organization) 8860 ­ ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette: ­ ANSI X3.171 ­ ISO 9529 ­ ECMA 125 External interface v v v v v Serial connector (EIA-RS232D) Parallel connector (IEEE 1284A) External-monitor connector PC Card slots (Type I, Type II, or Type III PC Card) Headphone jack v Line-in jack v Microphone jack v Video-in connector (on some models) v v v v v v v v v v v Video-out connector Universal Serial Bus (USB) connectors IEEE 1394 connector (on some models) UltraPortTM connector (on some models) Infrared port RJ11 telephone connector (available if the modem feature is installed) RJ45 Ethernet connector (available if the Ethernet feature is installed) UltrabayTM 2000 Ultrabay Plus Expansion connector Integrated wireless LAN (IEEE 802.11b) feature (on some models) v Integrated BluetoothTM feature (on some models) 4 ThinkPad® A30 Series Service and Troubleshooting Guide Specifications Specifications Size v Width: 329 mm (13.0 in.) v Depth: 272.5 mm (10.8 in.) v Height: 39.6 mm (1.6 in.) to 46.8 mm (1.9 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature ­ At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) ­ At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: ­ Operating with no diskette in the drive: 8% to 95% ­ Operating with a diskette in the drive: 8% to 80% Heat output v 72 W (246 Btu/hr) maximum Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack ­ Nominal voltage: 10.8 V dc ­ Capacity: 3.6 AH Chapter 1. Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. v Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. 6 ThinkPad® A30 Series Service and Troubleshooting Guide Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with a CD or DVD drive, do not touch the surface of a CD or DVD, or the lens on the CD or DVD tray. v Wait until you hear the CD or DVD click into the center pivot of the CD or DVD drive before closing the CD or DVD tray. v When installing your hard disk, diskette, CD, or DVD drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access ThinkPad, your on-board help system, for information on replacing your hard disk drive (open Access ThinkPad by pressing the ThinkPad button). Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, IBM will not reset it, and you might have to replace your system board or hard disk drive. v If you are an administrator, remember that setting a supervisor password can prevent unauthorized initialization. Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company. v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access ThinkPad, your on-board help system, for information on the location of these connectors (press the ThinkPad button to open Access ThinkPad). v Register your ThinkPad products with IBM (refer to the Web page: www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades. v Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer. Chapter 1. Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, and DVD drives in the appropriate containers or packaging when they are not being used. Cleaning your computer Occasionally clean your computer as follows: v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer. v Avoid spraying cleaner directly on the display or the keyboard. v Gently wipe the display with a soft, dry cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointer when the cover was pressed from the outside. Wipe or dust the stain gently with a soft, dry cloth. If the stain remains, moisten a soft, lint-free cloth with water that does not contain impurities, wring out as much of the water as you can, and then wipe the display again. Be sure to dry the display before closing it. 8 ThinkPad® A30 Series Service and Troubleshooting Guide Chapter 2. Solving computer problems Troubleshooting . . . . . Diagnosing problems . . . Problems and solutions . . Error messages . . . . Errors without messages . A password problem . . A power switch problem . Keyboard problems . . TrackPoint problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 11 11 14 15 15 16 17 Standby or hibernation problems Computer screen problems . . Battery problems . . . . . Hard disk drive problems . . Other problems . . . . . . Using BIOS Setup Utility. . . . Recovering pre-installed software . Upgrading the hard disk drive . . Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 21 22 23 23 25 26 28 30 © Copyright IBM Corp. 2001 9 Solving computer problems Troubleshooting Access ThinkPad, your on-board help system, provides a full set of suggestions for troubleshooting. For access to that help system, press the ThinkPad button. This troubleshooting section deals only with problems that might prevent you from getting access to Access ThinkPad. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows®. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to Programs (in Windows XP, All Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick Test or the Standard Test. Attention Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running more of the tests. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician. 10 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems Problems and solutions Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0175: Bad CRC1, stop POST task 0187: EAIA data access error 0188: Invalid RFID serialization information area or bad CRC2. 0189: Invalid RFID configuration information area Solution The EEPROM checksum is not correct (block #6). Have the computer serviced. The access to EEPROM failed. Have the computer serviced. The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced. 0190: Critical low-battery The computer turned off because the battery is low. Connect the ac adapter error to the computer and charge the battery, or replace the battery with a fully charged one. 0195: Security hardware tamper detected 0196: Security hardware removed 0197: Invalid Remote change requested 01C8: More than one modem devices are found; only one is allowed. Remove one of them. Press Esc to continue. 01C9: More than one Ethernet devices are found; only one is allowed. Remove one of them. Press Esc to continue. The Security Chip has been attached to or replaced on your computer. Open the BIOS Setup Utility (using the supervisor password), and clear the Security Chip. If it does not solve this problem, have the computer serviced. The Security Chip has been removed from your computer. Clear the Security Chip, using the BIOS Setup Utility by entering supervisor password. If it does not solve this problem, have the computer serviced. The remote configuration for the Security Chip has failed. Confirm the operation and try again. Remove either a modem Mini-PCI Card or a modem Daughter Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced. Remove either an Ethernet Mini-PCI Card or an Ethernet Daughter Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced. Chapter 2. Solving computer problems 11 Solving computer problems Message 0200: Hard disk error Solution The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. Make sure that there are no objects placed on the keyboard, or if you have one, on the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following: If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced. v Make sure that the external keyboard is connected to the correct connector. Test the computer, using PC-Doctor. v If the computer stops during the test, have the computer serviced. 0230: Shadow RAM error The shadow RAM failed. Test your computer's memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0231: System RAM error The system RAM failed. Test your computer's memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The extended RAM failed. Test your computer's memory with PC-Doctor. If you increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The backup battery is depleted. This battery is used to preserve the configuration information, such as date and time, while the computer is turned off. Replace the battery and run IBM BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run IBM BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. Have the computer serviced. Have the computer serviced. 021x: Keyboard error 0232: Extended RAM error 0250: System battery error 0251: System CMOS checksum bad 0260: System timer error 0270: Real time clock error 0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time, using the IBM BIOS Setup Utility. 12 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems Message 0280: Previous boot incomplete Solution Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. 02D0: System cache error The cache is disabled. Have the computer serviced. 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed Have the computer serviced. Have the computer serviced. Have the computer serviced. 02F7: Fail-safe timer NMI Have the computer serviced. failed The power-on password prompt A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced. A hard disk password is set. Type the password and press Enter to use the computer. If you still see the same error message, have the computer serviced. Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. v If the memory size changed, re-create the hibernation file. Operating system not found. Verify the following: v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If the same error message is still displayed, check the boot sequence, using the IBM BIOS Setup Utility. Fan error The cooling fan has failed. Have the computer serviced. The hard disk password prompt Chapter 2. Solving computer problems 13 Solving computer problems Message EMM386 Not Installed-- Unable to Set Page Frame Base Address. Solution Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Configuration Error--Device Disabled Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. If you are using an external monitor, refer to External monitor problems in Access ThinkPad, your on-board help system. Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter. If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing the Fn+Home keys. If the screen still remains blank, make sure that: v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, only a white cursor appears on a blank screen. 14 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not work, hold down the power switch for more than 4 seconds. If this does not resolve the problem, you may need to reinstall your operating system. Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation. Problem: The DOS full-screen looks smaller. Solution: If you use a DOS application that supports only 640x480 resolution (VGA mode), the screen image might look slightly distorted or might appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the Screen expansion function. (The image might still look slightly distorted.) Note: If your computer has a screen expansion function, you can use the Fn+F8 keys to expand the screen image. A password problem Problem: I forgot my password. Solution: If you forget your power-on password, you must take your computer to an IBM reseller or marketing representative to have the password canceled. If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. If you forget your supervisor password, IBM will not reset your password. You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Chapter 2. Solving computer problems 15 Solving computer problems Keyboard problems Problem: The cursor does not move after the computer returns from one of the power management modes. Solution: Reboot the system. Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option. Note: The APM option is supported in Windows 95, Windows 98, or Windows NT. Problem: Some or all of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. If an external numeric keypad or a mouse is connected: 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift; then press NumLk. Problem: Some or all of the keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problem: Some or all of the keys on the external keyboard do not work. Solution: : If you are using the docking station or the port replicator, make sure that the keyboard cable is correctly connected to the keyboard connector. 16 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems If the connection is correct, disconnect the cable and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with the external keyboard. Try using a different external keyboard. TrackPoint problems Problem: The cursor drifts when the computer is turned on or after it resumes normal operation. Solution: The cursor might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Cursor drifting might occur for several seconds under the following conditions: v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The mouse or pointing device does not work. Solution: : Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Make sure that the mouse or pointing-device cable is securely connected to the computer. If your mouse is incompatible with the IBM PS/2® mouse, disable the TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse. Problem: The mouse buttons do not work. Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. To access this Web site, open Access ThinkPad panel by pressing the ThinkPad button. On this panel, click On the Web. A list of sites appears; choose the one you want. Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and make sure that the IBM PS/2 TrackPoint driver is installed. Chapter 2. Solving computer problems 17 Solving computer problems Standby or hibernation problems Problem: The computer enters standby mode unexpectedly. Solution: If the processor overheats, the computer will automatically enter standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Battery MaxiMiser. Problem: The computer enters standby mode immediately after Power-On Selftest (POST) (the standby indicator turns on). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to "Specifications" on page 5 in this Guide. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: The computer display remains blank after you take action to return from a sleep mode. Solution: Check if an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display. Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work. Solution: If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. v If the standby indicator is on, your computer is in standby mode. Connect the ac adapter to the computer; then press Fn. v If the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. 18 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Problem: Your computer does not enter standby or hibernation mode. Solution: Check if any option has been selected to disable your computer from entering standby or hibernation mode. Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT®. Solution: For Windows 98: The generic CD-ROM or DVD-ROM driver for Windows 98 accesses the internal CD-ROM drive or DVD-ROM drive every 3 seconds to see if a CD-ROM is inserted in the CD-ROM drive or DVD-ROM drive. This prevents your computer from entering standby mode even after a timeout. To prevent this from occurring, do the following: 1. Click Start. 2. Move the cursor to Settings and Control Panel. 3. 4. 5. 6. 7. 8. Click Control Panel, and then double-click System. Click the Device Manager tab. Click the + mark of CD-ROM. Double-click the name of the CD-ROM or DVD-ROM. Click the Setting tab. Clear the Auto insert notification check box. Windows 98 no longer detects the CD-ROM or DVD-ROM insertion automatically. For Windows NT: If you have enabled the CD-ROM AutoRun feature, the computer does not enter standby mode through the timer. To enable the timer, disable the AutoRun feature by editing the configuration information in the registry as follows: HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\Cdrom\ Autorun: 0x1 > Autorun: 0 Chapter 2. Solving computer problems 19 Solving computer problems Problem: The Fn+F12 key combination does not make the computer enter hibernation mode. Solution: The computer cannot enter hibernation mode: v If you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel. v If the hibernation utility is not installed in Windows 98 or Windows NT. To install the hibernation utility, refer to "Installing device drivers". v If the hibernation mode is not enabled. To enable hibernation mode, do as follows: For Windows 98: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernation tab. 4. Click the Enable hibernation... button. 5. Click the Create Now button. For Windows NT: Note: You must format your hard disk with the FAT format system to use hibernation mode in Windows NT. If you format your hard disk with NTFS, the default format in Windows NT, you cannot use hibernation mode. 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click Suspend/Resume Options. 4. Click Enable Hibernation. 5. Click OK. For Windows 2000: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the Enable hibernate support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver for Windows 2000 has been installed. 20 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems Computer screen problems Problem: The screen is blank. Solution: Do the following: v Press Fn+F7 to bring up the image. v If you are using the ac adapter, or using the battery, and the battery status indicator is on (in green), press Fn+Home to make the screen brighter. v If the standby status indicator is on (in green), press Fn to resume from the standby mode. If the problem persists, do the Solution in the problem below Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct. To check these settings, do as follows: Open the Display Properties window by double-clicking the Display icon in the Control Panel. For Windows XP: 1. 2. 3. 4. Click the Settings tab. Check if the color depth and resolution are correctly set. Click Advanced... Click the Adapter tab. 5. Click the Properties button. Check the "Device status" box and make sure the device is working properly. If not, click the Troubleshooter button. 6. Click the Monitor tab. 7. Click the Properties button. Check the "Device status" box and make sure the device is working properly. If not, click the Troubleshooter button. For Windows 98 and Windows 2000: 1. Click the Settings tab. 2. Check whether the color depth and resolution are correctly set. 3. Click Advanced... 4. Click the Adapter tab. 5. Make sure "ATI Mobility Radeon" is shown in the adapter information window. Chapter 2. Solving computer problems 21 Solving computer problems 6. Click the Monitor tab. 7. Make sure the information is correct. For Windows NT: 1. Click the Settings tab. 2. Check whether the color depth and resolution are correctly set. 3. Click Display Type... 4. Make sure "ATI Mobility Radeon" is shown in the Display Type window. 5. Click OK. 6. Click the Test button in the Settings window. 7. Make sure the output is displayed correctly. Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer's display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: The battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery pack is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the optional Quick Charger is available, use it to charge the over-discharged battery pack. 22 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems If the battery pack cannot be fully charged in 24 hours, use a new battery pack. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery pack. Problem: The operating time for a fully charged battery pack is short. Solution: Discharge and recharge the battery. If your battery's operating time is still short, use a new battery pack. Problem: The computer does not operate with a fully charged battery pack. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem: The battery does not charge. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: v When the hard disk drive starts accessing the data or when it stops. v When you carry the hard disk drive. v When you carry your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled. Clear the mark to enable the drive. Other problems Problem: The computer locks or does not accept any input. Chapter 2. Solving computer problems 23 Solving computer problems Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not turn off with the power switch. Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more. If the computer is still not reset, remove the ac adapter and battery. Problem: The computer does not start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Make sure that the device from which the computer starts is enabled by checking there is no ! mark preceding the device name. Problem: The computer does not respond. Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: Windows NT does not start; however, the message saying that Windows NT is loading remains on the screen. Solution: The USB setting might have been changed to Enabled. If so, it might cause a conflict in allocating memory resources during startup. Disable the setting, using the BIOS Setup Utility as follows: 1. Turn your computer off and then on again; then, while the message, "Press F1 for IBM BIOS Setup Utility", is displayed at the lower left of the screen, press the F1 key to start the BIOS Setup Utility. The BIOS Setup Utility menu appears. 2. With the cursor key, select Config; then press Enter. 3. Select USB by pressing Enter. 4. With the cursor key, select Disable; then press Enter. 5. Press F10 and Enter to save this setting and exit this utility. 24 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems Using BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters. The panels in this utility are as follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program. For more information on this program, refer to Access ThinkPad, your on-board help system. To start IBM BIOS Setup Utility, do as follows: 1. To protect yourself against accidental loss of data, refer to "Backing up your system" in Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. Backing up your system will save your computer's current configuration. 2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the " Press F1 for IBM BIOS Setup Utility" message is displayed at the lower-left of the screen, press F1. If you have set a supervisor password, the "IBM BIOS Setup Utility" menu appears after you enter the password. You can start the utility by pressing Enter instead of the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to Access ThinkPad, your on-board help system. 4. Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed. 5. Change the items you wish to change. To change the value of an item, use the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter. 6. Press F3 or Esc to exit from the submenu. If you are in a nested submenu, press Esc repeatedly until you reach the IBM BIOS Setup Utility menu. Note: If you need to restore the settings to their original state at the time of purchase, press the F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes. 7. Select Restart; then press Enter. Move to the option you want for restarting your computer; then press Enter. Your computer restarts. Chapter 2. Solving computer problems 25 Solving computer problems Recovering pre-installed software If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, you can use the Product Recovery program. The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer. Note: The recovery process might take up to 2 hours. Attention All of the files on the C:\ drive will be lost in the recovery process. Be sure that you have backed up all of your personal files in your C:\ drive before you begin. To use the Product Recovery program to restore your pre-installed software, do the following: 1. Save all your files and shut down your desktop. 2. Turn off your computer. 3. Turn on your computer. Quickly press F11 when this message is displayed on the screen: "Press F11 to invoke the IBM Product Recovery program." This message is displayed for only a few seconds. Notes: a. This message is displayed to Windows XP users only. For users of other operating systems, the "To start the Product Recovery program, press F11" message is displayed on the screen. b. If this message does not appear, you can use a Recovery Repair diskette to get access to the Product Recovery program. 4. Select Full recovery, and then follow the on-screen instructions. 5. When the Product Recovery program finishes running, your computer restarts with the pre-installed operating system, drivers, and software. To create a Recovery Repair diskette When the operating system cannot boot normally, you can use the Recovery Repair diskette to boot your computer. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette: 1. Shut down and restart your computer. 26 ThinkPad® A30 Series Service and Troubleshooting Guide Solving computer problems 2. At the prompt, press F11. (The option to press F11 appears for only a few seconds. You must press F11 quickly.) The Product Recovery program main menu opens. Note: If you are prompted to select an operating system, select the one that you want to recover. Then the main menu of the Product Recovery Program opens. 3. Select System Utilities from the main menu. Press Enter. 4. Select Create a Recovery Repair diskette. Press Enter. 5. Follow the on-screen instructions. 6. When the process is completed, label your diskette as the Recovery Repair diskette and save it for future use. To use the Recovery Repair diskette: 1. Shut down and turn off your computer. 2. Insert the Recovery Repair diskette into the drive; then turn on the computer. 3. Follow the on-screen instructions. Chapter 2. Solving computer problems 27 Upgrading the hard disk drive Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector. The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode. To upgrade the hard disk drive, do the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the hard disk drive. 28 ThinkPad® A30 Series Service and Troubleshooting Guide Upgrading the hard disk drive 5. Remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Reinstall the screw. Note: You can replace the screw with a security screw to prevent the hard disk drive from being removed easily. The security screw might not be included in the box with your ThinkPad computer. You can, however, purchase the screw directly from NABS at www.nabsnet.com. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2. Solving computer problems 29 Replacing the battery Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide the battery latch to the unlock position 1 ; then remove the battery 2. 4. Align the front of the spare battery with the front side of the battery space in the computer 3 ; then gently push the battery into the space 4 . 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. 30 ThinkPad® A30 Series Service and Troubleshooting Guide Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . . . . . . . . . . . . . . 32 . 32 Getting help by fax Calling IBM . . . . . . . . . . . . . . . . . . . . 33 . 33 © Copyright IBM Corp. 2001 31 Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System. For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft® Windows product, refer to the Microsoft Product Support Services Web site at support.microsoft.com/directory/, or you can contact the IBM HelpCenter®. Some fees might apply. Getting help on the Web On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier. If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products. You also can order publications through the IBM Publications Ordering System at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi 32 ThinkPad® A30 Series Service and Troubleshooting Guide Getting help and service Getting help by fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395. Calling IBM If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX v Identification of software problem sources v v v v Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. Chapter 3. Getting help and service from IBM 33 Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support Country or region Argentina Australia Austria Belgium Language Spanish English German Dutch French Brazil Canada Portuguese English/ French Telephone Number 11-4717-4357 1300-130-426 01-54658-5060 02-714 35 70 02-714 35 15 55-0800 78 48 31 1-800-565-3344 416-383-3344 Chile China Colombia Spanish Mandarin Spanish 800-203300 800-810-1818 9-800-18811 623-2300 Denmark Ecuador Finland France Germany Hong Kong Danish Spanish Finnish French German Cantonese 35 25 02 91 2-565-130 9-22 931 840 01-69 32 40 40 069-6654 9040 2825-6900 34 ThinkPad® A30 Series Service and Troubleshooting Guide Getting help and service Country or region Ireland Italy Japan Luxembourg Mexico Language English Italian Japanese French Spanish Telephone Number 01-815 9202 02-482 9202 0120-887-870 298-977 5063 01-800-426-1000 387-5991 Netherlands New Zealand Norway Peru Portugal Spain Sweden Switzerland Dutch English Norwegian Spanish Portuguese Spanish Swedish German/ French/ Italian Taiwan United Kingdom United States English 1-800-772-2227 Mandarin English 886-2-2725-9799 01475-555 055 020-504 0501 0800-446-149 23 05 32 40 349-0050 21-791 51 47 91-662 4916 08-751 52 27 0848-80 52 52 Chapter 3. Getting help and service from IBM 35 Getting help and service 36 ThinkPad® A30 Series Service and Troubleshooting Guide Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. © Copyright IBM Corp. 2001 37 DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: ­ Do not use your computer with the telephone cable connection. ­ Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain. v Do not attempt to disassemble it. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER If the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards. 38 ThinkPad® A30 Series Service and Troubleshooting Guide DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous. CAUTION: When you have added or upgraded a Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open. CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (thicker) telephone cable. Modem safety information To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: Never install telephone wiring during an electrical storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Appendix A. Important safety instructions 39 Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive's classification label (shown below) is on the surface of the drive. CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture. In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. DANGER Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside. Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure. Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded Class 3A laser diode. Note this warning: 40 ThinkPad® A30 Series Service and Troubleshooting Guide