ThinkPad® A30 Series Service and Troubleshooting Guide ThinkPad® A30 Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under "Appendix A. Important safety instructions" on page 37 and "Appendix B. Product warranties and notices" on page 43 . DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills. v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If any symptoms are present after washing, seek medical care. v Do not open the optical storage drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives. First Edition (August 2001) Second Edition (August 2001) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights ­ Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Finding information with Access ThinkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad button shown in the previous illustration to open Access ThinkPad, your on-board computer help center. © Copyright IBM Corp. 2001 iii Learn about the many features of your ThinkPad computer. ThinkPad Features provides a visual display of your computer and components. Once you are familiar with the hardware features of your system, use the Tools and Tips category to get the most out of those features like wireless networking, maximizing your battery life, etc... Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer. Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support. Keyword Search provides a quick way to search information in Access Help. You can view information about your system such as model number in System Details and change the look of your application through Personalize. iv ThinkPad® A30 Series Service and Troubleshooting Guide Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Finding information with Access ThinkPad v vi ThinkPad® A30 Series Service and Troubleshooting Guide Contents Finding information with Access ThinkPad Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Troubleshooting . . . . . . . . . Diagnosing problems . . . . . . . Problems and solutions . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . TrackPoint problems . . . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . Other problems . . . . . . . . Using BIOS Setup Utility. . . . . . Recovering pre-installed software . . . Upgrading the hard disk drive . . . . Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . iii Getting help on the Web . Getting help by fax . . Calling IBM . . . . . . . . . . . . . . . . . . . . . . . . 32 . 33 . 33 . . . . . 1 2 3 5 6 Appendix A. Important safety instructions 37 Modem safety information . . . . . . . 39 Laser compliance statement . . . . . . . 40 Appendix B. Product warranties and notices . . . . . . . . . . . . . 43 Warranty Period . . . . . . . . . . 43 IBM Statement of Limited Warranty . . . . 43 Part 1 - General Terms . . . . . . . 43 Part 2 - Country-unique Terms . . . . . 47 Notices. . . . . . . . . . . . . . 55 Processing date data . . . . . . . . 55 References to the Web site addresses . . . 55 Electronic emission notices . . . . . . 56 Telecommunication notices . . . . . . 57 Industry Canada requirements . . . . . 59 Notice for Australia . . . . . . . . 60 Notice for Users in New Zealand . . . . 60 Notice for European Union countries. . . 66 Wireless Interoperability . . . . . . . 70 Usage environment and your Health . . . 70 Wireless Regulatory Information . . . . 70 USA - Federal Communications Commission (FCC) . . . . . . . . . 70 Canada - Industry Canada (IC). . . . . 72 Trademarks . . . . . . . . . . . . 73 Index . . . . . . . . . . . . . . 75 .9 . 10 . 10 . 11 . 11 . 14 . 15 . 15 . 16 . 17 . 18 . 21 . 22 . 23 . 23 . 25 . 26 . 28 . 30 Chapter 3. Getting help and service from IBM. . . . . . . . . . . . . . . 31 Getting help and service . . . . . . . . 32 © Copyright IBM Corp. 2001 vii viii ThinkPad® A30 Series Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . .2 .3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . .5 .6 © Copyright IBM Corp. 2001 1 Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view 2 ThinkPad® A30 Series Service and Troubleshooting Guide Features Features Processor v Mobile Intel® Pentium® III processor-M Memory v Built-in: 128MB v Maximum: 1 GB Storage device v 2.5-inch hard disk drive: Up to 48 GB, depending on the model Display The color display uses TFT technology: v Size: 14.1 or 15.0 inch, depending on the model v Resolution: ­ LCD: Up to 1600-by-1200, depending on the model ­ External monitor: Up to 2048-by-1536 v Brightness control Keyboard v 84-key, 85-key, or 89-key v TrackPoint® v Fn key function v ThinkPad button v Volume control buttons v Web navigation keys v ThinkLightTM Chapter 1. Overview of your new ThinkPad computer 3 Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: ­ ANSI (American National Standards Institute) X3.137 ­ ISO (International Standards Organization) 8860 ­ ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette: ­ ANSI X3.171 ­ ISO 9529 ­ ECMA 125 External interface v v v v v Serial connector (EIA-RS232D) Parallel connector (IEEE 1284A) External-monitor connector PC Card slots (Type I, Type II, or Type III PC Card) Headphone jack v Line-in jack v Microphone jack v Video-in connector (on some models) v v v v v v v v v v v Video-out connector Universal Serial Bus (USB) connectors IEEE 1394 connector (on some models) UltraPortTM connector (on some models) Infrared port RJ11 telephone connector (available if the modem feature is installed) RJ45 Ethernet connector (available if the Ethernet feature is installed) UltrabayTM 2000 Ultrabay Plus Expansion connector Integrated wireless LAN (IEEE 802.11b) feature (on some models) v Integrated BluetoothTM feature (on some models) 4 ThinkPad® A30 Series Service and Troubleshooting Guide Specifications Specifications Size v Width: 329 mm (13.0 in.) v Depth: 272.5 mm (10.8 in.) v Height: 39.6 mm (1.6 in.) to 46.8 mm (1.9 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature ­ At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) ­ At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: ­ Operating with no diskette in the drive: 8% to 95% ­ Operating with a diskette in the drive: 8% to 80% Heat output v 72 W (246 Btu/hr) maximum Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack ­ Nominal voltage: 10.8 V dc ­ Capacity: 3.6 AH Chapter 1. Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. v Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. 6 ThinkPa ...