ThinkPad® R32 Service and Troubleshooting Guide ThinkPad® R32 Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under Appendix A, "Important safety instructions" on page 43, Appendix B, "Wireless Related Information" on page 47, Appendix C, "Wireless Regulatory Information" on page 49, Appendix D, "Warranty Information" on page 55, and Appendix E, "Notices" on page 69. DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills. v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care. v Do not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives. First Edition (March 2002) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights ­ Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Important Notice for Users The Integrated Wireless LAN Module The integrated Wireless LAN Mini-PCI card in your ThinkPad R32 computer is pre-installed by IBM. Please make sure that you do not install nor replace the card by yourself. If you have any problem with the integrated card, please contact the IBM Help Center(s) on page 40 in Chapter 3. The FCC RF Safety Requirement v When you use a BluetoothTM option or wireless PCMCIA card in your ThinkPad R32 computer, please make sure of the following: 1. Visit the IBM® site at www.ibm.com/pc/qtechinfo/MIGR-39377.html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off. 3. Users are requested to follow the RF Safety instructions on wireless option devices that are included in the RF option device's user's manual. See Appendix C, "Wireless Regulatory Information" on page 49 for more details. © Copyright IBM Corp. 2002 iii iv ThinkPad® R32 Service and Troubleshooting Guide Finding information with Access ThinkPad Find answers to questions about your computer and view IBM Web sites by pressing the ThinkPad button to open Access ThinkPad, your on-board computer help center. © Copyright IBM Corp. 2002 v 4 5 1 2 3 Take a tour of your ThinkPad® computer and learn how to get started, customize your computer, protect data, upgrade, and solve problems. Once you are familiar with the hardware features of your system, click the Tools & Tips tab to get the most out of those features, like Wireless Networking, Maximizing your battery life, etc.. Click Access Help to open a comprehensive help system that offers information such as how to change or upgrade the memory in your computer. Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support. Keyword Search provides a quick way to search information in Access Help. Click System Information to view information about your system, such as model number, serial number, and hard disk capacity. Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as installing additional memory, replacing your battery, or inserting a PC Card. Use the controls shown to play, vi ThinkPad® R32 Service and Troubleshooting Guide pause, and rewind the video clip. Finding information with Access ThinkPad vii viii ThinkPad® R32 Service and Troubleshooting Guide Contents Important Notice for Users. . . . The Integrated Wireless LAN Module The FCC RF Safety Requirement . . . . . . . . . iii . iii . iii vi Appendix A. Important safety instructions 44 Modem safety information . . . . . . . 45 Laser compliance statement . . . . . . . 46 Appendix B. Wireless Related Information 47 Wireless Interoperability . . . . . . . . 47 Usage environment and your Health . . . . 47 Appendix C. Wireless Regulatory Information . . . . . . . . . . . USA - Federal Communications Commission (FCC) . . . . . . . . . . . . . The FCC RF Safety Requirement . . . Canada ­ Industry Canada (IC) . . . Europe ­ CE Declaration of Conformity . Notice for Users in Singapore . . . . Finding information with Access ThinkPad Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error codes or messages . . . . . Errors without codes or messages . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . TrackPoint problems . . . . . . Standby or hibernation problems . . Computer screen problems . . . . An external monitor problem . . . A television problem . . . . . . Battery problems . . . . . . . Hard disk drive problems . . . . CD-ROM, DVD-ROM, CD-RW, CD-RW/DVD drive problems . . . Software problems . . . . . . . Other problems . . . . . . . . Starting BIOS Setup Utility . . . . . Recover pre-installed software . . . . Replacing the hard disk drive . . . . Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 5 6 . 49 . . . . . 49 49 50 53 54 .9 10 11 11 15 17 18 18 19 20 23 25 25 25 26 26 28 29 30 31 33 35 Appendix D. Warranty Information . . . . 55 Warranty Period . . . . . . . . . . 55 Warranty service and support . . . . . . 55 Before you call for service . . . . . . 56 Calling for service . . . . . . . . . 56 IBM Statement of Limited Warranty Z125-4753-06 8/2000 . . . . . . . . . 57 Part 1 - General Terms . . . . . . . 57 Part 2 - Country-unique Terms . . . . . 60 Appendix E. Notices . . . . . . . . Processing date data . . . . . . . . References to the Web site addresses . . . Electronic emission notices . . . . . . Federal Communications Commission (FCC) Statement . . . . . . . . Industry Canada Class B Emission Compliance Statement . . . . . . Avis de conformité à la réglementation d'Industrie Canada. . . . . . . . European Community Directive Conformance Statement . . . . . . Telecommunication notices . . . . . . Federal Communications Commission (FCC) and Telephone Company Requirements (Part 68 of the FCC Rules) Fax Branding . . . . . . . . . . . . . 69 69 70 70 . 70 . 71 . 71 . 71 . 71 Chapter 3. Getting help and service from IBM. . . . . . . . . . . . . . . 37 Getting help and service . . . . . . . . 38 Getting help on the Web . . . . . . . . 38 Getting help by fax . . . . . . . . . 39 Calling IBM . . . . . . . . . . . . 40 Getting help around the world . . . . . . 41 . 71 . 72 © Copyright IBM Corp. 2002 ix Industry Canada requirements . Notice . . . . . . . . Caution . . . . . . . Avis. . . . . . . . . Avertissement . . . . . Notice for Australia . . . . Notice for New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 73 73 73 74 74 75 Notice for European Union countries. Product notice requirements . . . Trademarks . . . . . . . . . Index . . . . . . . . . . . . . . . . . . . . 77 . 78 . 78 . 79 x ThinkPad® R32 Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . .2 .3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . .5 .6 © Copyright IBM Corp. 2002 1 Your ThinkPad at a glance Your ThinkPad at a glance Front view System-status indicators TrackPoint Computer display Ultrabay Plus Rear view Power jack Monitor connector Modem connector Ethernet connector USB connector 2 ThinkPad® R32 Service and Troubleshooting Guide Features Features Processor v Mobile Intel® Pentium® 4 Processor ­ M Memory v Two slots (for base memory and memory upgrades) v Base: 128 MB or 256 MB v Maximum: 1 GB Storage device v 2.5-inch hard disk drive: Up to 40 GB, depending on the model Display The color display uses TFT technology: v Size: 13.3 or 14.1 inch, depending on the model v Resolution: ­ LCD: 1024-by-768 ­ External monitor: Up to 1600-by-1200 v Brightness control (Fn key function) Keyboard v v v v 87-key, 88-key, or 92-key TrackPoint® Fn key function ThinkPad button v Volume control buttons v ThinkLightTM Chapter 1. Overview of your new ThinkPad computer 3 Features External diskette drive -- available on selected models To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: ­ ANSI (American National Standards Institute) X3.137 ­ ISO (International Standards Organization) 8860 ­ ECMA (European Computer Manufacturers Association) 100 v 2-MB, 3.5-inch, unformatted diskette: ­ ANSI X3.171 ­ ISO 9529 ­ ECMA 125 External interface v v v v v Parallel connector (IEEE 1284A) External-monitor connector PC Card slot (one Type I, Type II, or Type III PC Card) Headphone jack Microphone jack v Video-out connector (S-video) v Universal Serial Bus (USB) connectors (two) v Infrared port RJ11 telephone connector RJ45 Ethernet connector Integrated wireless LAN (IEEE 802.11b) feature (on some models) IEEE 1394 connector (on some models) v UltrabayTM Plus v Expansion connector v v v v 4 ThinkPad® R32 Service and Troubleshooting Guide Specifications Specifications Size v Width: 313 mm (12.3 in.) v Depth: 254 mm (10 in.) v Height: 38 mm (1.5 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature ­ At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) ­ At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: ­ Operating with no diskett ...