ThinkPad® R50 Series Service and Troubleshooting Guide ThinkPad® R50 Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under Appendix A, "Important safety instructions", on page 43, Appendix B, "Wireless related information", on page 49, Appendix C, "Warranty information", on page 53, and Appendix D, "Notices", on page 75. DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills. v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care. v Do not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives. First Edition (September 2003) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 2003. All rights reserved. US Government Users Restricted Rights ­ Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Important notice for users Important regulatory notice for users The ThinkPad® R50 Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad R50 Series computer, please find and read Regulatory Notice for ThinkPad R50 Series, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, IBM® provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that IBM preinstalled on your computer resides in a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition. (See "Recovering pre-installed software" on page 31.) For more information about recovering your hard disk to the original preinstalled contents, refer to your on-system help source, Access IBM. Press the blue Access IBM button or click the Access IBM icon on your desktop, and then browse the Learn section for various topics that cover backing up and recovering. © Copyright IBM Corp. 2003 iii iv ThinkPad® R50 Series Service and Troubleshooting Guide Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally; and even when it is not. At your desktop, press the Access IBM button to open Access IBM. Access IBM is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Access IBM button to interrupt the startup sequence of your computer and start the Access IBM Predesktop Area. If Windows does not start correctly, press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area. Use this area to run diagnostics, restore your backups (assuming you have made backups using IBM Rapid RestoreTM Ultra), restore to factory contents (ie, what was there when you received your computer), start a utility that enables you to change your startup sequence, and get essential system information, and start the IBM BIOS Setup Utility where you can check and change BIOS settings. Press the Access IBM button to open the application that brings all of IBM's resources to you. On the next page, you will see the Welcome page of Access IBM that explains what each part of Access IBM holds to help you. © Copyright IBM Corp. 2003 v Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. vi ThinkPad® R50 Series Service and Troubleshooting Guide Contents Important notice for users . . . . Important regulatory notice for users . Information about hard disk capacity. . . . . . . . . iii . iii . iii .v Appendix A. Important safety instructions 43 Laser compliance statement . . . . . . . 47 . . . . . 1 2 3 5 6 Appendix B. Wireless related information Wireless interoperability . . . . . . . Usage environment and your health . . . Authorized Operation Within the United States and Canada . . . . . . . . . Enabling Extended Channel Mode . . . 49 . 49 . 49 . 50 . 51 Getting help Getting help Calling IBM Getting help and service . . . on the Web . . . ....... around the world . . . . . . . . . . . . . . . . . . . . . 38 38 38 41 Finding information with Access IBM . Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . UltraNav problems. . . . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . A startup problem . . . . . . . Other problems . . . . . . . . Starting IBM BIOS Setup Utility . . . Recovering pre-installed software . . . Upgrading the hard disk drive . . . . Replacing the battery . . . . . . . . . 11 . . 12 . . 12 . . 12 . . 17 . . 18 . . 19 . . 19 . . 20 . . 21 . . 23 . . 24 . . 25 . . 26 . . 27 . . 30 . . 31 . . 32 . . 35 Appendix C. Warranty information . . . . 53 Warranty service and support . . . . . . 53 Before you call for service . . . . . . 53 Calling for service . . . . . . . . . 54 IBM Statement of Limited Warranty Z125-4753-07 11/2002 . . . . . . . . . 55 Part 1 - General Terms . . . . . . . 55 Part 2 - Country-unique Terms . . . . . 58 Part 3 - Warranty Information . . . . . 70 Guarantee supplement for Mexico . . . 73 Appendix D. Notices. . . . . . . . . 75 Processing date data . . . . . . . . . 75 References to the Web site addresses . . . . 76 Electronic emission notices . . . . . . . 76 Product notice requirements . . . . . . 77 Environmental notices for Japan . . . . . 77 Trademarks . . . . . . . . . . . . 79 Index . . . . . . . . . . . . . . 93 Chapter 3. Getting help and service from IBM. . . . . . . . . . . . . . . 37 © Copyright IBM Corp. 2003 vii viii ThinkPad® R50 Series Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . .2 .3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . .5 .6 © Copyright IBM Corp. 2003 1 Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view 2 ThinkPad® R50 Series Service and Troubleshooting Guide Features Features Processor v Intel® Pentium® M Processor Memory v Double data rate (DDR) synchronous dynamic random access memory (DRAM) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed may be able to utilize faster memory, but will only operate at the slower speed. Storage device v 2.5-inch hard disk drive Display The color display uses TFT technology: v Size: 14.1 inch or 15.0 inch, depending on the model v Resolution: ­ LCD: Up to 2048-by-1536, depending on the model ­ External monitor: Up to 2048-by-1536 v Brightness control Keyboard v 87-key, 88-key, or 92-key v UltraNavTM (TrackPoint® and touch pad) v Fn key function v Access IBM button v Volume control buttons v ThinkLightTM External interface v Parallel connector (IEEE 1284A) v External-monitor connector v PC Card slot (Type II PC Card (one or two slots, depending on the model), or Type III PC Card) v Stereo headphone jack v Microphone jack v Video-out connector (S-Video) v 2 Universal Serial Bus (USB) connectors v IEEE 1394 connector (on some models) v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v UltrabayTM Enhanced v Docking connector Chapter 1. Overview of your new ThinkPad computer 3 Features v Integrated wireless LAN (IEEE 802.11a/b/g) feature (on some models) v Integrated wireless LAN (IEEE 802.11b) feature (on some models) v Integrated Bluetooth feature (on some models) 4 ThinkPad® R50 Series Service and Troubleshooting Guide Specifications Specifications Size 14-inch model v Width: 314 mm (12.4 in.) v Depth: 260 mm (10.2 in.) v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.) 15-inch model v Width: 332 mm (13.1 in.) v Depth: 269 mm (10.6 in.) v Height: front 37 mm (1.46 in.), rear 40 mm (1.58 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature ­ At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) ­ At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: ­ Operating with no diskette in the drive: 8% to 95% ­ Operating with a diskette in the drive: 8% to 80% Heat output v 72 W (246 Btu/hr) maximum Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack ­ Nominal voltage: 10.8 V dc ­ Capacity: 4.4 AH/6.6 AH (on some models) Chapter 1. Overview of your new ThinkPad computer 5 Caring for your ThinkPad com ...