User manual IBM THINKPAD R51 - Supplementary Guide

ThinkPad® R51e Series Service and Troubleshooting Guide ThinkPad® R51e Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under "Important safety information" on page v, Appendix A, "Wireless related information," on page 39, Appendix B, "Warranty information," on page 43, and Appendix D, "Notices," on page 71. Second Edition (September 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software­Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents Important safety information . . . . . . v Conditions that require immediate action . . v General safety guidelines . . . . . . . . vi Service . . . . . . . . . . . . . vi Power cords and power adapters . . . . vii Extension cords and related devices . . . viii Plugs and outlets . . . . . . . . . viii Batteries . . . . . . . . . . . . viii Heat and product ventilation . . . . . ix CD and DVD drive safety . . . . . . . x Additional safety information . . . . . . x Laser compliance statement . . . . . xiv Important notice for users . . . . . . xvii Important regulatory notice for users . . . xvii Information about hard disk capacity . . . xvii Finding information with the Access IBM button . . . . . . . . . . . . . xix Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . TrackPoint problems . . . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . A startup problem . . . . . . . Other problems . . . . . . . . Starting BIOS Setup Utility . . . . . Recovering pre-installed software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading the hard disk drive . Replacing the battery . . . . . . . . . . . . . 30 . 33 Chapter 3. Getting help and service . . . 35 Getting help and service . . . . . . . . 36 Getting help on the Web . . . . . . . . 36 Calling the Customer Support Center . . . 36 Getting help around the world . . . . . . 38 Appendix A. Wireless related information Wireless interoperability . . . . . . . Usage environment and your health . . . Authorized Operation Within the United States and Canada . . . . . . . . . Enabling Extended Channel Mode . . . 39 . 39 . 39 . 40 . 40 . . . . . 1 2 3 4 5 Appendix B. Warranty information . . . . 43 Lenovo Statement of Limited Warranty . . . 43 Part 1 - General Terms . . . . . . . 43 Part 2 - Country-unique Terms . . . . . 47 Part 3 - Warranty Information . . . . . 61 Guarantee supplement for Mexico . . . 67 Appendix C. Customer Replacement Units (CRUs) . . . . . . . . . . . . . 69 Customer replaceable units (CRUs) . . . . 69 Appendix D. Notices . . . . . . . Notices. . . . . . . . . . . . Television output notice . . . . . Electronic emissions notices . . . . . Federal Communications Commission (FCC) Declaration of Conformity . . Industry Canada Class B emission compliance statement . . . . . . European Union EMC Directive conformance statement . . . . . Environmental notices for Japan . . . IBM Lotus Software Offer . . . . . Trademarks . . . . . . . . . . Index . . . . . . . . . . . . . . 71 . . 71 . . 72 . . 72 . . . . . . . . 72 . 73 . . . . 73 74 75 77 .9 10 10 10 15 16 17 17 18 18 21 22 23 24 25 28 29 . 79 © Lenovo 2005. Portions © IBM Corp. 2005. iii iv ThinkPad® R51e Series Service and Troubleshooting Guide Important safety information Note Please read important safety information first. This information can help you safely use your ThinkPad® computer. Follow and retain all information included with your ThinkPad computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo® Statement of Limited Warranty. Customer safety is important to Lenovo. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work environment. Note: This information includes references to power adapters and batteries. In addition to mobile personal computers, Lenovo ships some products (such as speakers or monitors) with external power adapters. If you have such a product, this information applies to your product. In addition, your computer product may contain a coin-sized internal battery that provides power to your system clock even when the machine is unplugged, so the battery safety information applies to all computers. Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your machine. Or you might hear sounds like popping, cracking or hissing. These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner. © Lenovo 2005. Portions © IBM Corp. 2005. v Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Frequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary. For a list of Service and Support phone numbers, see "Worldwide telephone list" on page 63. In the unlikely event that you notice any of the conditions listed below, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. v Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken or damaged. v Signs of overheating, smoke, sparks or fire. v Damage to a battery (such as cracks, dents, creases), discharge from a battery, or a buildup of foreign substances on the battery. v A cracking, hissing or popping sound, or strong odor that comes from the product. v Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord or power adapter. v The computer product, the power cord or power adapter has been exposed to water. v The product has been dropped or damaged in any way. v The product does not operate normally when you follow the operating instructions. Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement. General safety guidelines Always observe the following precautions to reduce the risk of injury and property damage. Service Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center. Use only a service provider who is approved to repair your particular product. vi ThinkPad® R51e Series Service and Troubleshooting Guide Note: Some parts can be upgraded or replaced by the customer. These parts are referred to as Customer Replaceable Units, or CRUs. Lenovo expressly identifies CRUs as such, and provides documentation with instructions when it is appropriate for customers to replace those parts. You must closely follow all instructions when performing such replacements. Always make sure that the power is turned off and that the product is unplugged from any power source before you attempt the replacement. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for proper UL certification. Danger Hazardous moving parts. Keep fingers and other body parts away. Attention: Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer cool before opening the cover. Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer. The power cord and power adapter are intended for use with this product only. They should never be used with any other product. Never wrap a power cord around the power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack or crimp. This can present a safety hazard. Always route power cords so that they will not be walked on, tripped over, or pinched by objects. Protect the cord and power adapters from liquids. For instance, do not leave your cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the cord or power adapter has been stressed by misuse. Liquids can also cause gradual corrosion of the power cord terminals and/or the connector terminals on the adapter which can eventually result in overheating. Important safety information vii Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles. Do not use any power adapter that shows corrosion at the ac input pins and/or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter. Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings. Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment. Do not fully extend power cords in a way that will stress the cords. Carefully connect and disconnect the equipment from the electrical outlet. Batteries All personal computers manufactured by Lenovo contain a non-rechargeable coin cell battery to provide power to the system clock. In addition many viii ThinkPad® R51e Series Service and Troubleshooting Guide mobile products such as ThinkPad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to "vent" from the battery pack or coin cell. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer. Batteries can degrade when they are left unused for long periods of time. For some rechargeable batteries (particularly Lithium Ion batteries), leaving a battery unused in a discharged state could increase the risk of a battery short circuit, which could shorten the life of the battery and can also pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state. Heat and product ventilation Computers generate heat when turned on and when batteries are charging. Notebook PCs can generate a significant amount of heat due to their compact size. Always follow these basic precautions: v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer produces some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn. v Do not operate your computer or charge the battery near flammable materials or in explosive environments. v Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover or disable these features. You should inspect your desktop computer for dust accumulation at least once every three months. Before inspecting your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, you should also examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents, and fans. Important safety information ix Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within 2 feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, you should inspect and, if necessary, clean your computer more frequently. For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: v Keep the cover closed whenever the computer is plugged in. v Regularly inspect the outside of the computer for dust accumulation. v Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. v Do not block or restrict airflow into the front of the computer. v Do not block the airflow vents on the back of the computer. v Do not store or operate your computer inside furniture, as this might increase the risk of overheating. v Airflow temperatures into the computer should not exceed 35° C (95° F). v Do not use non-ThinkCentre air filtration devices. CD and DVD drive safety CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or otherwise physically damaged, it is possible for the disc to break apart or even shatter when the CD drive is in use. To protect against possible injury due to this situation, and to reduce the risk of damage to your machine, do the following: v Always store CD/DVD discs in their original packaging v Always store CD/DVD discs out of direct sunlight and away from direct heat sources v Remove CD/DVD discs from the computer when not in use v Do not bend or flex CD/DVD discs, or force them into the computer or their packaging v Check CD/DVD discs for cracks before each use. Do not use cracked or damaged discs Additional safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. x ThinkPad® R51e Series Service and Troubleshooting Guide To Connect Turn everything OFF. To Disconnect Turn everything OFF. First, attach all cables to devices. First, remove the power cord from the outlet. Remove signal cables from receptacles. Attach the signal cables to receptacles. Remove all cables from devices. Attach the power cord to an outlet. Turn the device ON. Important safety information xi DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: ­ Do not use your computer with the telephone cable connection. ­ Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER The battery pack should be stored at room temperature, charged to approx. 30 to 50% of capacity. We recommend that the battery pack be charged about once per year to prevent overdischarge. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by Lenovo. v Keep the battery pack away from fire. v Do not expose it to water or rain. v Do not attempt to disassemble it. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. xii ThinkPad® R51e Series Service and Troubleshooting Guide DANGER If the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards. DANGER Follow the instruction below when installing or reconfiguring the CDC or Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the CDC or Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous. CAUTION: When you have added or upgraded a CDC or Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open. CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care. Important safety information xiii DANGER To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: v Never install telephone wiring during an electrical storm. v Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. v Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. v Use caution when installing or modifying telephone lines. v Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. v Do not use the telephone to report a gas leak in the vicinity of the leak. v Use only No. 26 AWG or larger (thicker) telephone cable. Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the ThinkPad computer is a laser product. The drive's classification label (shown below) is on the surface of the drive. CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture. In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. xiv ThinkPad® R51e Series Service and Troubleshooting Guide DANGER Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside. Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure. Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded Class 3A laser diode. Note this warning: DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. DANGER Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. Many PC products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, cable or wire, then the following warning applies: WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. Save these instructions. Important safety information xv xvi ThinkPad® R51e Series Service and Troubleshooting Guide Important notice for users Important regulatory notice for users The ThinkPad R51e Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad R51e Series computer, please find and read Regulatory Notice for ThinkPad R50 Series, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition. For more information about recovering your hard disk to the original preinstalled contents, see "Recovering pre-installed software" on page 29, or refer to your on-board help source, Access Help. To open Access Help, press the Access IBM button, then select Access Help from the menu. © Lenovo 2005. Portions © IBM Corp. 2005. xvii xviii ThinkPad® R51e Series Service and Troubleshooting Guide Finding information with the Access IBM button The blue Access IBM button can help you in many situations when your computer is working normally, and even when it is not. At your desktop, press the Access IBM button to open ThinkVantageTM Productivity Center. ThinkVantage Productivity Center is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Access IBM button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and RecoveryTM workspace. Use the Rescue and Recovery workspace to do the following: v Get essential system information. v Troubleshoot problems using diagnostics. v Restore your backups, assuming you have made backups using the Rescue and Recovery program. v Start the BIOS Setup Utility where you can view and change BIOS settings. v Start a utility that enables you to change your startup sequence. Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. © Lenovo 2005. Portions © IBM Corp. 2005. xix Note: If a bootable device is attached to the computer, and the boot priority of that device is higher than IDE HDD, the computer boots from that device. xx ThinkPad® R51e Series Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . .2 .3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . .4 .5 © Lenovo 2005. Portions © IBM Corp. 2005. 1 Your ThinkPad at a glance Your ThinkPad at a glance Front view System-status indicators Computer display Access IBM button TrackPoint Power-status indicators External monitor connector CD or DVD drive Rear view Power jack Parallel connector Ethernet connector Modem connector USB connector 2 ThinkPad® R51e Series Service and Troubleshooting Guide Features Features Processor v Intel® Pentium® M Processor v Intel® Celeron® M Processor Memory v Double data rate II (DDRII) synchronous dynamic random access memory (DRAM) Storage device v 2.5-inch hard disk drive Display The color display uses TFT technology: v Size: 14.1 inch or 15.0 inch, depending on the model v Resolution: ­ LCD: 1024-by-768 ­ External monitor: Up to 2048-by-1536 v Brightness control Keyboard v 87-key, 88-key, or 92-key v TrackPoint® v Fn key function v Access IBM button v Volume control buttons v ThinkLightTM External interface v Parallel connector (IEEE 1284A) v External-monitor connector v ExpressCard/PC Card slots (the upper slot: ExpressCard, the lower slot: Type I or Type II PC Card) v Stereo headphone jack v Microphone jack v 2 Universal Serial Bus (USB) connectors v RJ11 telephone connector v RJ45 Ethernet connector v CD or DVD drive v Integrated wireless LAN feature (on some models) Chapter 1. Overview of your new ThinkPad computer 3 Specifications Specifications Size 14-inch model v Width: 314 mm (12.4 in.) v Depth: 260 mm (10.2 in.) v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.) 15-inch model v Width: 332 mm (13.1 in.) v Depth: 269 mm (10.6 in.) v Height: front 37 mm (1.46 in.), rear 40 mm (1.58 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature ­ At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F) - Operating with a diskette: 10° to 35°C (50° to 95°F) - Not operating: 5° to 43°C (41° to 110°F) ­ At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: ­ Operating with no diskette in the drive: 8% to 90% ­ Operating with a diskette in the drive: 8% to 80% Heat output v 72 W (246 Btu/hr) maximum Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack ­ Nominal voltage: 10.8 V dc ­ Capacity: 4.4 AH 4 ThinkPad® R51e Series Service and Troubleshooting Guide Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13 cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. v Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. Chapter 1. Overview of your new ThinkPad computer 5 Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with an optical drive such as CD, DVD, or CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray. v Wait until you hear the CD or DVD click into the center pivot of an optical drive such as CD, DVD, or CD-RW/DVD drive before closing the tray. v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access Help, your on-board help system, for information on replacing your hard disk drive. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company. v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access Help, your on-board help system, for information on the location of these connectors. v Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. 6 ThinkPad® R51e Series Service and Troubleshooting Guide Caring for your ThinkPad computer v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used. v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. ­ PC Card ­ Smart Card ­ Memory Card, such as SD Card, Memory Stick, and MultiMediaCard ­ Memory module ­ Mini-PCI Card ­ Communication Daughter Card Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft lint-free cloth. 9. Wait for the surface to dry completely and remove any cloth fibers from the computer surface. Cleaning your computer keyboard 1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. Chapter 1. Overview of your new ThinkPad computer 7 Caring for your ThinkPad computer 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside. 2. Wipe or dust the stain gently with a soft, dry cloth. 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6. Be sure to dry the display before closing it. 8 ThinkPad® R51e Series Service and Troubleshooting Guide Chapter 2. Solving computer problems Diagnosing problems . . . . . Troubleshooting . . . . . . . Error messages . . . . . . Errors without messages . . . A password problem . . . . A power switch problem . . . Keyboard problems . . . . TrackPoint problems . . . . Standby or hibernation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 10 15 16 17 17 18 18 Computer screen problems . . Battery problems . . . . . Hard disk drive problems . . A startup problem . . . . . Other problems . . . . . . Starting BIOS Setup Utility . . . Recovering pre-installed software . Upgrading the hard disk drive . . Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 22 23 24 25 28 29 30 33 © Lenovo 2005. Portions © IBM Corp. 2005. 9 Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. 4. Choose one of the tests from either Device Categories or Test Scripts. Attention Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. The System Test of the Test Scripts runs some tests of critical hardware components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows. If you are preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Troubleshooting If you do not find your problem here, refer to Access Help, your on-board help system. Open ThinkVantage Productivity Center by pressing the Access IBM button, and click Access Help. The following section describes only problems that might prevent you from accessing this help system. Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0175: Bad CRC1, stop POST task 0176: System Security The System has been tampered with. Solution The EEPROM checksum is not correct (block #6). Have the computer serviced. This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced. 10 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems Message Solution 0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The POST task. system board should be replaced. Have the computer serviced. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. 0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Checksum of the startup sequence setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. The access to EEPROM has failed. Have the computer serviced. The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced. 0190: Critical low-battery The computer turned off because the battery is low. Connect the ac adapter error to the computer and charge the battery, or replace the battery with a fully charged one. 0191: System Security Invalid remote change requested. 0192: System Security Embedded Security hardware tamper detected. 0199: System Security Security password retry count exceeded. 01C8: More than one modem devices are found. Remove one of them. Press to continue. 01C9: More than one Ethernet devices are found. Remove one of them. Press to continue. The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility. The Security Chip has been replaced with a different one. Have the computer serviced. This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility. Remove a Modem Mini-PCI Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced. Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed. Otherwise, press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced. Chapter 2. Solving computer problems 11 Solving computer problems Message 0200: Hard disk error Solution The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following: If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced. v Make sure that the external keyboard is connected to the correct connector. Test the computer by using PC-Doctor. v If the computer stops during the test, have the computer serviced. 0230: Shadow RAM error The shadow RAM failed. Test your computer's memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0231: System RAM error The system RAM failed. Test your computer's memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The extended RAM failed. Test your computer's memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. Have the computer serviced. Have the computer serviced. Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility. 021x: Keyboard error 0232: Extended RAM error 0250: System battery error 0251: System CMOS checksum bad 0260: System timer error 0270: Real time clock error 0271: Date and time error 12 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems Message 0280: Previous boot incomplete Solution Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. 02D0: System cache error The cache is disabled. Have the computer serviced. 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed 1802: Unauthorized network card is plugged in - Power off and remove the miniPCI network card. Have the computer serviced. Have the computer serviced. Have the computer serviced. Have the computer serviced. The Mini-PCI network card is not supported on this computer. Remove it. 1803: Unauthorized The daughter card is not supported on this computer. Remove it. daughter card is plugged in - Power off and remove the daughter card. Chapter 2. Solving computer problems 13 Solving computer problems Message Solution 1810: Hard disk partition A problem in recognizing the layout of the partition on the hard disk has layout error halted computer startup. Either the Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following: v If the Predesktop Area has been deleted 1. Press F1 to open the BIOS Setup Utility. 2. Select Security -> Predesktop Area -> Access Predesktop Area. 3. Set this item to Disabled. 4. Save and exit. If the above fails 1. Press Enter. 2. Double-click RECOVER TO FACTORY CONTENTS and follow on-screen instructions. Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by Lenovo. v Press F1 to open BIOS Setup Utility, or Enter to start the Predesktop Area. If the computer still does not start, call the Customer Support Center. Telephone numbers are listed in "Worldwide telephone list" on page 63. 2010: Warning: Your internal hard disk drive (HDD) may not function correctly on this system. Ensure that your HDD is supported on this system and that the latest HDD firmware is installed. The power-on password prompt If in the primary drive bay you are using a non-IBM / non-Lenovo hard disk drive (HDD) or an old generation IBM HDD which is not supported by this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM / Lenovo HDD with an old firmware, you need to update its firmware to the latest. The latest version is available at www.lenovo.com/think/support A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced. A hard disk password is set. Type the password and press Enter to use the computer. If you still see the same error message, have the computer serviced. The hard disk password prompt Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. v If the memory size has been changed, re-create the hibernation file. 14 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems Message Operating system not found. Solution Verify the following: v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. Fan error EMM386 Not Installed Unable to Set Page Frame Base Address. The cooling fan has failed. Have the computer serviced. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Configuration Error - Device Disabled Thermal sensing error Authentification of system services failed. Press to resume. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. The thermal sensor is not functioning correctly. Have the computer serviced. The Predesktop Area in the HDD is broken. To use the Predesktop Area, get a Recovery CD, and recover the Predesktop Area using it. Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. If you are using an external monitor, refer to "Computer screen problems" on page 21. Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter. If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home. If the screen still remains blank, make sure that: v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. Chapter 2. Solving computer problems 15 Solving computer problems v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps. Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. Problem: When I turn on the machine, only a white pointer appears on a blank screen. Solution: Reinstall your operating system, and turn on the computer. If you still see only the pointer on the screen, have the computer serviced. Problem: My screen goes blank while the computer is on. Solution Your screen saver or power management may be enabled. Do one of the following to exit from the screen saver or to resume from standby or hibernation mode: v Touch the TrackPoint. v Press a key. v Press the power switch Problem: The DOS full-screen looks smaller. Solution: If you use a DOS application that supports only 640×480 resolution (VGA mode), the screen image might look slightly distorted or appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the Screen expansion function. (The image might still look slightly distorted.) A password problem Problem: I forgot my password. 16 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems Solution: If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. If you forgot your hard disk password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. If you forgot your supervisor password, Lenovo can not reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery. Keyboard problems Problem: All or some of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter. Solution The numeric lock function is on. To disable it, press and hold Shift; then press NumLk. Problem: All or some of the keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Chapter 2. Solving computer problems 17 Solving computer problems TrackPoint problems Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions: v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The mouse or the pointing device does not work. Solution: Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Make sure that the mouse or pointing-device cable is securely connected to the USB connector. Note: For more information, see the manual supplied with the mouse. Problem: The mouse buttons do not work. Solution: If your ThinkPad computer has the TrackPoint only, this problem may occur. Change the mouse driver to Standard PS/2® Port Mouse, and then reinstall PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. If you cannot find the device drivers you need on your hard disk drive, refer to Installing device drivers section of Access Help. Standby or hibernation problems Problem: The computer enters standby mode unexpectedly. Solution: If the processor overheats, the computer automatically enters standby 18 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to "Specifications" on page 4. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you take action to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work. Solution: If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. v If the standby indicator is on, your computer is in standby mode. Connect the ac adapter to the computer; then press Fn. Chapter 2. Solving computer problems 19 Solving computer problems v If the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Problem: Your computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The system does not wake up at the time set on the timer, if the computer is not connected to an ac power source, ­or­ The system does not enter hibernation mode from suspend mode if the computer is not connected to an ac power source. Solution: The timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried; this could lead to damage to the hard disk drive. With this risk in mind, you can enable the timer-wake-with-batteryoperation. 1. Turn your computer off and then on again; then, while the message, "To interrupt normal startup, press the blue Access IBM button" is displayed at the lower left of the screen, press the Access IBM button. Rescue and Recovery screen opens. 2. Click Access BIOS. The System Restart Required window is displayed. 3. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. 4. With the cursor key, select Config; then press Enter. The Power submenu is displayed. 5. Select Timer Wake with Battery Operation by pressing Enter. 6. With the F5 or F6 key, select Enabled; then press Enter. 7. Press F10 and Enter to save this setting and exit this utility. For information about the BIOS Setup Utility, see "BIOS Setup Utility" in Access Help, your on-board help system. 20 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems Problem: The Fn+F12 key combination does not make the computer enter hibernation mode. Solution: The computer cannot enter hibernation mode: v If you are using one of the communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the taskbar (for Windows 2000). v If the hibernation mode is not enabled. To enable it, do as follows: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: If you want to be able to enter hibernation mode by pressing Fn+F12, you need to install the PM driver. Computer screen problems Problem: The screen is blank. Solution: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. v If you are using the AC adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter. v If the standby status indicator is on (is green), press Fn to resume from the standby mode. v If the problem persists, do the Solution in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. Chapter 2. Solving computer problems 21 Solving computer problems To check these settings, do as follows: Open the Display Properties window. 1. Click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure that "ATI RADEON XPRESS xxxxx Series" is shown in the adapter information window. Note: The device driver name xxxxx depends on the video chip that has been installed on your computer. Click the Properties button. Check the "Device status" box and make sure the device is working properly. If not, click the Troubleshooter button. Click the Monitor tab. Make sure the information is correct. Click the Properties button. Check the Device status box and make sure the device is working properly. If not, click the Troubleshooter button. 6. 7. 8. 9. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer's display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: The battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. 3. Connect the ac adapter to the computer and let it charge. 22 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems If the optional Quick Charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows empty. or Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery's operating time is still short, use a new battery. Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem The battery does not charge. Solution You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard when: v The hard disk drive starts accessing the data or when it stops. v You are carrying the hard disk drive. v You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Chapter 2. Solving computer problems 23 Solving computer problems Solution: In the startup menu in the BIOS Setup Utility, make sure that the hard disk drive is included in the "Boot priority order" list. If it is included in the "Excluded from boot order" list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the "Boot priority order" list. A startup problem Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. Starting the Rescue and Recovery workspace is easy. To open Rescue and Recovery, do the following: 1. Turn off your PC, and then turn it back on again. 2. Watch the screen carefully while your PC starts. When the "To interrupt normal startup, press the blue Access IBM button." message is displayed at the lower left of the screen, press the blue Access IBM button. Rescue and Recovery workspace opens. A window such as this will appear: 24 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore Your files, folders, or backups. v Configure Your system settings and passwords. v Communicate Use the internet and link to the ThinkPad support site. v Troubleshoot Diagnose problems using diagnostics. In the top panel of the Rescue and Recovery workspace, you can click the following to open other pages or exit the utility: Event Viewer enables you to view a log that contains information about events, or tasks, associated with Rescue and Recovery operations. System Information enables you to see key hardware and software information about your computer. This information might be valuable when trying to diagnose problems. Warranty Status enables you to see when your warranty expires, the terms if service for your computer, or list of replacement parts. Help provides information about the various pages in Rescue and Recovery workspace. Restart closes the Rescue and Recovery workspace and resumes the startup sequence that was interrupted. Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is Chapter 2. Solving computer problems 25 Solving computer problems included in the Boot priority order list. If it is included in the Excluded from boot order list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the Boot priority order list. Problem: The computer does not respond. Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: The computer can not play a CD, or the sound quality is not good. Solution: Be sure that the disk meets the standards for your country. Usually, a disk that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good. Problem: Playback of DVD is not smooth in Windows 2000. Solution: If you select the Maximum Battery mode for the Intel SpeedStep® technology, this problem may occur. This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed, depending on how much the processor is used. If the use increases, Intel SpeedStep switches the processor speed to the lower speed. Operation in this mode can severely degrade the performance of the processor, and thus cause the playback of a DVD to be jerky. To avoid or reduce this problem, you can choose any of three other modes of operation, as follows: v Maximum Performance: Keeps the processor speed high at all times. v Automatic: Switches the processor speed between high and low, depending on how much the processor is used. If the use increases, Intel SpeedStep switches the processor speed to high. v Battery Optimized Performance: Keeps the processor speed low at all times. To choose a mode, do the following: 1. Start the ThinkPad Configuration Program. 26 ThinkPad® R51e Series Service and Troubleshooting Guide Solving computer problems 2. 3. 4. 5. Click Power Management. Click the Intel SpeedStep technology tab. From the list, select the mode you want. Click OK. Problem: You cannot connect using the built-in wireless networking card. Solution: If the computer display is closed, open it and try again. Problem: The computer cannot connect to the local network, shared devices or network printers, but can connect to the Internet. Solution: On your desktop, click the Symantec Client Security icon, then click the Symantec Home and Office Networking Wizard icon and follow the instructions. Problem: If your operating system is Windows 2000 and you are using a USB 1.x device, then when your computer returns from standby or hibernation mode to normal operation, the Unsafe Removal of Device message may appear. Solution: You can safely close this message. It is displayed because of the USB 2.0 driver problem on Windows 2000. You can get detailed information in the More Information section of the Microsoft Knowledge Base 328580 and 323754. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the knowledge base article you need in the search field, and click the Search button. Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: v The application is designed to operate with your operating system. v Other applications run correctly on your computer. v The necessary device drivers are installed. v The application works when it is run on some other computer. Chapter 2. Solving computer problems 27 Solving computer problems If an error message appears while you are using the application program, refer to the manuals supplied with the application. On some models, the following application programs may not run correctly. Download the latest version from the Web site listed below: v ThinkPad 2.5 inch Hard Disk Drive Firmware Update Utility (version released before January 24, 2005): The latest version is available at http://www.lenovo.com/think/support/ v Drive Fitness Test (v3.99 or earlier): The latest version is available at http://www.hitachigst.com/hdd/support/download.htm Notes: 1. Lenovo does not guarantee the proper operation of the Drive Fitness Test. 2. To use an additional hard disk drive, update the firmware to the latest version. If the application still does not run correctly, contact your place of purchase or a service representative for help. Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program. To start BIOS Setup Utility, do as follows: 1. To protect yourself against accidental loss of data, back up your data and computer registry. For details, refer to the on-board help. 2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the message, "To interrupt normal startup, press the blue Access IBM button" is displayed at the lower left of the screen, press the Access IBM button. Rescue and Recovery workspace opens. 4. Click Access BIOS. The System Restart Required window is displayed. 28 ThinkPad® R51e Series Service and Troubleshooting Guide