ThinkPad® R51e Series Service and Troubleshooting Guide ThinkPad® R51e Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under "Important safety information" on page v, Appendix A, "Wireless related information," on page 39, Appendix B, "Warranty information," on page 43, and Appendix D, "Notices," on page 71. First Edition (July 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software­Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents Important safety information . . . . . . v Conditions that require immediate action . . v General safety guidelines . . . . . . . . vi Service . . . . . . . . . . . . . vi Power cords and power adapters . . . . vii Extension cords and related devices . . . viii Plugs and outlets . . . . . . . . . viii Batteries . . . . . . . . . . . . viii Heat and product ventilation . . . . . ix CD and DVD drive safety . . . . . . . x Additional safety information . . . . . . x Laser compliance statement . . . . . xiv Important notice for users . . . . . . xvii Important regulatory notice for users . . . xvii Information about hard disk capacity . . . xvii Finding information with the Access IBM button . . . . . . . . . . . . . xix Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . TrackPoint problems . . . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . A startup problem . . . . . . . Other problems . . . . . . . . Starting BIOS Setup Utility . . . . . Recovering pre-installed software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading the hard disk drive . Replacing the battery . . . . . . . . . . . . . 30 . 32 Chapter 3. Getting help and service . . . 35 Getting help and service . . . . . . . . 36 Getting help on the Web . . . . . . . . 36 Calling the Customer Support Center . . . 36 Getting help around the world . . . . . . 38 Appendix A. Wireless related information Wireless interoperability . . . . . . . Usage environment and your health . . . Authorized Operation Within the United States and Canada . . . . . . . . . Enabling Extended Channel Mode . . . 39 . 39 . 39 . 40 . 40 . . . . . 1 2 3 4 5 Appendix B. Warranty information . . . . 43 Lenovo Statement of Limited Warranty . . . 43 Part 1 - General Terms . . . . . . . 43 Part 2 - Country-unique Terms . . . . . 47 Part 3 - Warranty Information . . . . . 61 Guarantee supplement for Mexico . . . 67 Appendix C. Customer Replacement Units (CRUs) . . . . . . . . . . . . . 69 Customer replaceable units (CRUs) . . . . 69 Appendix D. Notices . . . . . . . Notices. . . . . . . . . . . . Television output notice . . . . . Electronic emissions notices . . . . . Federal Communications Commission (FCC) Declaration of Conformity . . Industry Canada Class B emission compliance statement . . . . . . European Union EMC Directive conformance statement . . . . . Environmental notices for Japan . . . IBM Lotus Software Offer . . . . . Trademarks . . . . . . . . . . Index . . . . . . . . . . . . . . 71 . . 71 . . 72 . . 72 . . . . . . . . 72 . 73 . . . . 73 74 75 77 .9 10 10 10 15 16 17 17 18 18 21 22 23 24 25 28 29 . 79 © Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005. iii iv ThinkPad® R51e Series Service and Troubleshooting Guide µ µ µ µ µ . µ µ ThinkPad® µ . µ µ ThinkPad . µ µ Lenovo®. µ Lenovo. µ µ µ . , . µ, µµ µ µ µ µ µ µµ µ , . µ , µ , µ . µ , µ µ µ . µ : µµ µ . , Lenovo µ ( .. ) µ µµ . , . , µ µ µ µ µ µ, µ µ µ µ µ . µ µ µ . © Lenovo 2005. Portions © IBM Corp. 2005. v µ µ µ µ µ . µ , µ µ µ , , µ . µ , . , µ µ µ . , µ µ. µ µ, µ µ . µ µ . , µ µ µ µ . µ , µ , . µ µ, µ µ . µ µ µ , , . "Worldwide telephone list" 57 µ µ µ µ . , µ , µ µ µµ µ . v µ, , µµ , , , , µ . v µ, , . v µ µ µ ( µ µ ), µ µ . v µ µ . v µ , µ µµ . v , µ µµ . v µ . v µ µ . vi ThinkPad® R51e Series Service and Troubleshooting Guide µ : (.. µ ) Lenovo, µ µ µ , µ . µ µµ µ . µ , µ . µ µ µ , µ µ . µ : µ µ µ µ . µ µ µ (Customer Replaceable Units - CRU). Lenovo µ µ CRU µ µ . µ CRU. µ µ . , µ . µ µ, UL. µ . µ µ µ µ. µ µ vii : µ CRU, µ µ µ µ µµ. µ µµ µ µ µ µµ . µ µµ µ . µ µ µ . µ µ µµ µ. , µ , µ µ , . µ . µ µ µ , µ. µµ . µ, µ µµ , µ , µ . µ µ, µµ . µ µ / µµ , µ µ. µ µ µ µ µ . µ µµ µ / µ (.. µµ ) µ µ µµ . µ µ µ . , , µ µ µ . µ . µ , viii ThinkPad® R51e Series Service and Troubleshooting Guide . µ , µ . µ µ µ , µ µ . . µ , µ . µ . µ µ µ . . µ µ µ . µ , µ µ µ µ µ , . µ µ . µ 80% µ . µ µ , µ . µ µ µ , µ µ . µ µ µ . µ . Lenovo µ µ µ µ µ µ. , , ThinkPad, µ µ µ µ µ µ µ . µ Lenovo µ µ µ µ µ µ µ . µ µ µ . , µ µ µ . µ . µ µ µ µ µ µ . µ µ ix µ µ µ µ µ , µ µ µ . µ µ µ , µ µ µ µ . µ µ µ µ µ . µ µ µ ( µ - ), µ µ µ µ , µ µ µ , . µ µ - µ . µ µ µ µ . µ µ µ µ . : v µ µ µ µ µ µ µ . µ . µ µ µ µ µ µ. v µ µ . v µ µ , µ / , . , , µ µ. µ , µ. µ . , µ . , µ µ . , , µ µ µ . µµ µ. , µ µ x ThinkPad® R51e Series Service and Troubleshooting Guide . , , , . , : v µ µ, µµ . v µ . v µ µ . µ µ , µ . v µ µ . v µ µ µ . v µ µ µ µ. v µ 35° C. v µ µ ThinkCentre. µ CD DVD µ CD DVD µ µ . CD DVD µ µ , µ µ CD. µµ µ , : v CD/DVD . v CD/DVD µ µ . v CD/DVD µ . v CD/DVD µ µ . v CD/DVD µ . µ µ µ . µ µ xi µ µ, . , , µ µµ µ , . µ µ , µ . xii ThinkPad® R51e Series Service and Troubleshooting Guide , : v µ µ v : ­ µ µ . ­ . . µ µ µ , µ 30 - 50 % . µ µ µ , . µ µ µ , . µ µ . µµ : v µ µ µ µ µ Lenovo . v µ µ . v v . v µ . µ µµ µ µ µµ . µ µ µ µ . . v µ . µ µ xiii µ µ , . µ µ µ µ . µ µ µ . µµ , µ: (1) , (2) µ µ 100°C (212°F), (3) µ . µ µ µ . : µ CDC Mini PCI, , µµ µ µ CDC Mini PCI µµ µ µ . µ µ, . : µ µ CDC Mini PCI µ µ µ, µ µ µµ. µ µ µµ . : µ µ (LCD) . µµ µ µ µµ . µ µ µ . µ . µ µ , µ µ 15 . µ µ µ , . xiv ThinkPad® R51e Series Service and Troubleshooting Guide , µµ µ , , : v µ . v µ µµ µ , µ . v µ µ µµ µµ . v , µµ . v ( µ ) . µ . v , µ µ . v µ µ . 26 AWG µ ( ). µ laser µ , .. µ CD-ROM, CD-RW, DVD-ROM, DVD-ROM SuperDisk, µ µ ThinkPad laser. µ laser 1 µ . CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT µ µ µ µ 21 (DHHS 21 CFR) µ J laser 1. , µ µ IEC825 EN60825 laser 1. µ µ xv µ . µ µ µ µ µ . µ µ µ µ µ . laser 1 . µ µ laser µ µ laser, 1, , . µ µ µµ laser 3. µ : µ laser µµ . µ . µ µ µ . µ . µ µ PC µ, .. µ µ µ µ PC. µ, : : µ µµ µ , µ , µ µ . µ µ . . xvi ThinkPad® R51e Series Service and Troubleshooting Guide Important notice for users Important regulatory notice for users The ThinkPad R51e Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad R51e Series computer, please find and read Regulatory Notice for ThinkPad R50 Series, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden section, or partition, of the hard ...