User manual IBM THINKPAD R60 - Supplementary Guide

ThinkPad®R60 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer ThinkPad®R60 Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Appendix D, "Wireless related information," on page 73 and Appendix E, "Notices," on page 75. v ThinkPad Regulatory Notice included in the package with this publication. First Edition (June 2006) © Copyright Lenovo 2006. All rights reserved. U.S. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software­Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents Basic tips for preventing problems . . . .v Restoring factory contents . Recovering data . . . . . . . . . . . . . . . . 39 . 40 Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkVantage button . . . . . . . . . . . . . . 2 Chapter 2. Caring for your ThinkPad computer . . . . . . . . . . . . . 3 Caring for your ThinkPad computer . . . . 3 Chapter 3. Solving computer problems Frequently asked questions . . . . . Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . UltraNav and TrackPoint problems . Standby and hibernation problems . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . A startup problem . . . . . . . Fingerprint authentication problems . Other problems . . . . . . . . . .7 . .8 . .9 . . 10 . . 10 . . 14 . . 15 . . 16 . . 16 . . 17 . . 18 . . 20 . . 22 . . 22 . . 23 . . 24 . . 24 Chapter 7. Upgrading and replacing devices . . . . . . . . . . Replacing the battery . . . . . . Upgrading the hard disk drive . . . Replacing memory . . . . . . . . . . 41 . . . 41 . . . 42 . . . 46 Chapter 8. Getting help and service . . . 53 Getting help and service . . . . . . . . 53 Getting help on the Web . . . . . . . . 53 Calling the Customer Support Center . . . 53 Getting help around the world . . . . . . 55 Appendix A. Warranty information . . . . 57 Warranty Information . . . . . . . . . 57 Warranty Period . . . . . . . . . 57 Types of Warranty Service . . . . . . 58 Worldwide telephone list . . . . . . . 60 Appendix B. Customer Replaceable Units (CRUs) . . . . . . . . . . . . . 65 Appendix C. Overview of your computer . . . . . . . Your ThinkPad at a glance . . Features . . . . . . . . Specifications . . . . . . ThinkPad . . . . . 67 . . . . . 67 . . . . . 69 . . . . . 71 Chapter 4. Starting BIOS Setup Utility . . 27 Starting BIOS Setup Utility . . . . . . . 27 Chapter 5. Installing a new operating system . . . . . . . . . . . . . Installing Windows XP . . . . . . . . Installing the Windows XP Update Module Package . . . . . . . . . . . . Installing Windows 2000 . . . . . . . . TI CardBus Controller Support . . . . . Installing the Windows 2000 Update Module Package . . . . . . . . . Appendix D. Wireless related information 73 Wireless Interoperability . . . . . . . . 73 Usage environment and your Health . . . . 74 Appendix E. Notices . . . . . . . . . 75 Notices. . . . . . . . . . . . . . 75 Television output notice . . . . . . . 76 Electronic emissions notices . . . . . . . 76 Federal Communications Commission (FCC) Statement . . . . . . . . . 76 Industry Canada Class B emission compliance statement . . . . . . . . 77 Avis de conformité à la réglementation d'Industrie Canada. . . . . . . . . 77 29 29 32 33 37 37 Chapter 6. Recovery options . . . . . . 39 Introducing Rescue and Recovery . . . . . 39 © Copyright Lenovo 2006 iii European Union EMC Directive conformance statement . . . . . Environmental notices for Japan . . . Important information for the European Directive 2002/96/EC . . . . . . . . . . . 77 . 78 . 79 IBM Lotus Software Offer Trademarks . . . . . Index . . . . . . . . . . . . . . . . . . . . . . . . . . 80 . 82 . 83 iv ThinkPad®R60 Service and Troubleshooting Guide Basic tips for preventing problems To prevent damage to the hard disk and subsequent data loss, before moving your ThinkPad computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer. Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. © Copyright Lenovo 2006 v Basic tips for preventing problems vi ThinkPad®R60 Service and Troubleshooting Guide Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, and help and service information. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called ThinkVantage Productivity Center, preloaded on your ThinkPad computer. Access Help is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, move the pointer to All Programs (in Windows other than Windows XP, Programs); then to ThinkVantage. Click Access Help. ThinkVantage Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open ThinkVantage Productivity Center, press the ThinkVantage button on your keyboard. For more information about using the ThinkVantage button, see"Finding information with the ThinkVantage button" on page 2. Safety and Warranty Guide includes general safety instructions and complete Lenovo Statement of Limited Warranty. Regulatory Notice supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad R60 computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. © Copyright Lenovo 2006 1 Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it. 2 ThinkPad®R60 Service and Troubleshooting Guide Chapter 2. Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13 cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. © Copyright Lenovo 2006 3 Caring for your ThinkPad computer v Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with an optical drive such as CD, DVD, or CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray. v Wait until you hear the CD or DVD click into the center pivot of an optical drive such as CD, DVD, or CD-RW/DVD drive before closing the tray. v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access Help, your on-board help system, for information on replacing your hard disk drive. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem might use only an analog telephone network, or public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company. v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access Help, your on-board help system, for information on the location of these connectors. v Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register/). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. 4 ThinkPad®R60 Service and Troubleshooting Guide Caring for your ThinkPad computer v Only an authorized ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used. v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. ­ PC Card ­ Smart Card ­ Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and MultiMediaCard ­ Memory module ­ PCI Express Mini Card ­ Communication Daughter Card v When transferring data to or from a Flash Media Card, such as an SD card, do not put your computer in standby or hibernation mode before the data transfer is complete. To do so might cause damage to your data. Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft lint-free cloth. Chapter 2. Caring for your ThinkPad computer 5 Caring for your ThinkPad computer 9. Wait for the surface to dry completely and remove any cloth fibers from the computer surface. Cleaning your computer keyboard 1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside. 2. Wipe or dust the stain gently with a soft, dry cloth. 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6. Be sure to dry the display before closing it. Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: v Scratching the surface of the reader with a hard, pointed object. v Scrapping the surface of the reader with your nail or anything hard. v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. 6 ThinkPad®R60 Service and Troubleshooting Guide Chapter 3. Solving computer problems Frequently asked questions . Diagnosing problems . . . Troubleshooting . . . . . Error messages . . . . Errors without messages . A password problem . . A power switch problem . Keyboard problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 .9 . 10 . 10 . 14 . 15 . 16 . 16 UltraNav and TrackPoint problems Standby and hibernation problems Computer screen problems . . . Battery problems . . . . . . Hard disk drive problems . . . A startup problem . . . . . . Fingerprint authentication problems Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 18 20 22 22 23 24 24 © Copyright Lenovo 2006 7 Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see "This guide and other publications" on page 1. What safety precautions should I follow when using my ThinkPad computer? See the separate Safety and Warranty Guide for detailed information about safety. How can I prevent problems with my ThinkPad computer? See "Basic tips for preventing problems" on page v, and also the Chapter 2, "Caring for your ThinkPad computer," on page 3 of this Guide. More tips can be found in the following sections of the Access Help: v Preventing problems v Spills on the keyboard What are the main hardware features of my new ThinkPad computer? See the "ThinkPad tour" section of the Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/think/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest. Refer to Appendix B, "Customer Replaceable Units (CRUs)," on page 65 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components. 8 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems My computer is not operating properly. Study the "Problem solving " section of the Access Help. This Guide describes only problems that might prevent you from getting access to the online help system. Where are the recovery CDs? No recovery CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see "Restoring factory contents" on page 39 of this Guide. How can I contact the Customer Support Center? See the Chapter 8, "Getting help and service," on page 53 section of this Guide. For the phone numbers of the Customer Support Center nearest to you, see "Worldwide telephone list" on page 60. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your Machine, including the warranty period and type of warranty service, see "Warranty Information" on page 57. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. For more information about PC-Doctor for Windows, see the Help for the program. Attention Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. If you are preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Chapter 3. Solving computer problems 9 Solving computer problems Troubleshooting If you do not find your problem here, refer to Access Help, your on-board help system. The following section only describes problems that might prevent you from accessing the help system. Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0175: Bad CRC1, stop POST task 0176: System Security The System has been tampered with. Solution The EEPROM checksum is not correct (block #6). Have the computer serviced. This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility, press F9 to set values to default, then press F10 to save changes. If this does not solve the problem, have the computer serviced. 0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The POST task. Checksum of system board should be replaced. Have the computer serviced. the supervisor password in the EEPROM is not correct. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. 0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults. 0187: EAIA data access error 0188: Invalid RFID serialization information area . 0189: Invalid RFID configuration information area Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Checksum of the startup sequence setting in the EEPROM is not correct. Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. The access to EEPROM is failed. Have the computer serviced. The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced. 0190: Critical low-battery The computer turned off because the battery is low. Connect the ac adapter error to the computer and charge the battery, or replace the battery with a fully charged one. 0191: System Security Invalid remote change requested. The system configuration change has failed. Confirm the operation and try again.To clear the error, enter the BIOS Setup Utility, press F9 to set values to default then press F10 to save changes. 10 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems Message 0192: System Security Embedded Security hardware tamper detected. 0199: System Security Security password retry count exceeded. 01C8: More than one modem devices are found. Remove one of them. Press to continue. 01C9: More than one Ethernet devices are found. Remove one of them. Press to continue. 0200: Hard disk error Solution The Security Chip has been replaced with a different one. Have the computer serviced. This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility. Remove one of the Modem Daughter Cards. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced. Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed. Otherwise press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced. The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following: If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard; then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced. v Make sure that the external keyboard is connected to the correct connector. Test the computer by using PC-Doctor. v If the computer stops during the test, have the computer serviced. 021x: Keyboard error 0230: Shadow RAM error The shadow RAM failed. Test your computer's memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0231: System RAM error The system RAM failed. Test your computer's memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. The extended RAM failed. Test your computer's memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. 0232: Extended RAM error Chapter 3. Solving computer problems 11 Solving computer problems Message 0250: System battery error Solution The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. Have the computer serviced. Have the computer serviced. Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility. Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. 0251: System CMOS checksum bad 0260: System timer error 0270: Real time clock error 0271: Date and time error 0280: Previous boot incomplete 02D0: System cache error The cache is disabled. Have the computer serviced. 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed 1802: Unauthorized network card is plugged in - Power off and remove the miniPCI network card. Have the computer serviced. Have the computer serviced. Have the computer serviced. Have the computer serviced. The PCI Express Mini Card network card is not supported on this computer. Remove it. 1803: Unauthorized The daughter card is not supported on this computer. Remove it. daughter card is plugged in-Power off and remove the daughter card. 12 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems Message Solution 1810: Hard disk partition A problem in recognizing the layout of the partition on the hard disk has layout error halted computer startup. Either the Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following: v If the Predesktop Area has been deleted 1. Press F1 to open the BIOS Setup Utility. 2. Select Security->Predesktop Area-> Access Predesktop Area. 3. Set this item to Disabled. 4. Save and exit. v If the above fails 1. Press Enter. 2. Double-click RECOVER TO FACTORY CONTENTS and follow on-screen instructions. Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by Lenovo. Press F1 to open BIOS Setup, or Enter to start the Predesktop Area. If the computer still does not start, call the Support Center. Telephone numbers are on page "Worldwide telephone list" on page 60. 2010: Warning: Your internal hard disk drive (HDD) may not function correctly on this system. Ensure that your HDD is supported on this system and that the latest HDD firmware is installed. The power-on password prompt If in the primary drive bay you are using a non-IBM or non-Lenovo hard disk drive (HDD) or an old generation IBM HDD that is not supported by this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM / Lenovo HDD with old firmware, you need to update its firmware to the latest version, available at www.lenovo.com/think/support/ A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced. A hard disk password is set. Type the password and press Enter to use the computer. If you still see the same error message, have the computer serviced. The hard disk password prompt Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. v If the memory size has been changed, re-create the hibernation file. Chapter 3. Solving computer problems 13 Solving computer problems Message Operating system not found. Solution Verify the following: v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. Fan error EMM386 Not Installed -- Unable to Set Page Frame Base Address. The cooling fan has failed. Have the computer serviced. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Configuration Error --Device Disabled Go to the BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Thermal sensing error The thermal sensor is not functioning correctly. Have the computer serviced. Authentication of system The Predesktop Area in the HDD is broken. If you need to use the services failed. Predesktop Area, get a Recovery CD, then recover the Predesktop Area using it. Press to resume. Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. If you are using an external monitor, refer to "Computer screen problems" on page 20 Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter. If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing the Fn+Home. If the screen still remains blank, make sure that: v The battery is installed correctly. 14 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps. Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced. Problem: When I turn on the machine, only a white pointer appears on a blank screen. Solution: Reinstall your operating system, and turn on the computer. If you still see only the pointer on the screen, have the computer serviced. Problem: My screen goes blank while the computer is on. Solution Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation. Problem: The DOS full-screen looks smaller. Solution: If you use a DOS application that supports only 640×480 resolution (VGA mode), the screen image might look slightly distorted or appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then enable the Screen expansion function. (The image might still look slightly distorted.) A password problem Problem: I forgot my password. Chapter 3. Solving computer problems 15 Solving computer problems Solution: If you have registered your computer for Password Reset Service, and you forgot your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt. v If you cannot reset your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. If you forgot your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery. Keyboard problems Problem: All or some of the keys on the keyboard do not work. Solution: If an external numeric keypad or a mouse is connected: 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. 16 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems If an external PS/2® keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. Problem: A number appears when you type a letter. Solution The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk). Problem Some or all of the keys on the external PS/2 keyboard do not work. Solution If you are using the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator, make sure that the keyboard cable is correctly connected to the keyboard/mouse Y-connector, and the keyboard/mouse Y-connector is connected to the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator. If the connection is correct, disconnect the cable and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with the external PS/2 keyboard. Try using a different external PS/2 keyboard. UltraNav and TrackPoint problems Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. The pointer drifts for several seconds under the following conditions: v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The mouse or the pointing device does not work. Solution: Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Chapter 3. Solving computer problems 17 Solving computer problems Make sure that the mouse or pointing-device cable is securely connected to the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator. If your mouse is incompatible with the PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse. Standby and hibernation problems Problem: The computer enters standby mode unexpectedly. Solution: If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to "Specifications" on page 71. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you take action to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display. 18 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work. Solution: If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. v If the standby indicator is on, your computer is in standby mode. Connect the ac adapter to the computer; then press Fn. v If the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Problem: Your computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The system does not wake up at the time set on the timer, if the computer is not connected to an ac power source, ­or­ The system does not enter hibernation mode from suspend mode if the computer is not connected to an ac power source. Solution: The timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried; this could lead to damage to the hard disk drive. With this risk in mind, you can enable the timer-wake-with-batteryoperation. 1. Turn your computer off and then on again; then, while the message, "To interrupt normal startup, press the blue ThinkVantage button" is Chapter 3. Solving computer problems 19 Solving computer problems displayed at the lower left of the screen, press the ThinkVantage button. Rescue and Recovery screen opens. Click Access BIOS. The System Restart Required window is displayed. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. With the cursor key, select Config; then press Enter. The Power submenu is displayed. Select Timer Wake with Battery Operation by pressing Enter. With the F5 or F6 key, select Enabled; then press Enter. Press F10 and Enter to save this setting and exit this utility. 2. 3. 4. 5. 6. 7. For information about the BIOS Setup Utility, see "BIOS Setup Utility" in Access Help, your on-board help system. Problem: The Fn+F12 key combination does not cause the computer to enter hibernation mode. Solution: The computer cannot enter hibernation mode: v If you are using one of the communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the taskbar (for Windows 2000). v If the hibernation mode is not enabled. To enable it, do as follows: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver for Windows 2000 or Windows XP has been installed. Computer screen problems Problem: The screen is blank. Solution: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. 20 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems v If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter. v If the standby status indicator is on (is green), press Fn to resume from the standby mode. v If you still have the problem, do the Solution in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To 1. 2. 3. 4. 5. check these settings, do as follows: Right-click on the desktop, click Properties, then click the Settings tab. Check whether the screen resolution and color quality are correctly set. Click Advanced. Click the Adapter tab. Make sure Mobile Intel(R) 945GM Express Chipset Family, ATI Mobility Radeon X1300, or ATI Mobility Radeon X1400 is shown in the adapter information window. Click the Properties button. Check the Device status box and make sure the device is working properly. If not, click the Troubleshooter button. Click the Monitor tab. Make sure the information is correct. Click the Properties button. Check the Device status box and make sure the device is working properly. If not, click the Troubleshooter button. 6. 7. 8. 9. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer's display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Chapter 3. Solving computer problems 21 Solving computer problems Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: The battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the battery cannot be fully charged in 24 hours, use a new battery. If the optional Quick Charger is available, use it to charge the over-discharged battery. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery's operating time is still short, use a new battery. Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem The battery does not charge. Solution You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. 22 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems Solution: The rattling noise might be heard when: v The hard disk drive starts accessing the data or when it stops. v You are carrying the hard disk drive. v You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the Boot priority order. If it is in the device list of Excluded from boot order, the hard disk drive is disabled. Move it into the Boot priority order. A startup problem Problem: The Microsoft® Windows® operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. To open Rescue and Recovery, do the following: 1. Turn off your PC, then turn it on again. 2. Watch the screen carefully while your PC starts. When "To interrupt normal startup, press the blue ThinkVantage button" message is displayed at the lower left of the screen, press the blue ThinkVantage button. The Rescue and Recovery workspace opens. 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore your files, folders, or backups. v Configure your system settings and passwords. v Communicate by using the internet and link to the ThinkPad support site. v Troubleshoot and diagnose problems using diagnostics. In the top panel of the Rescue and Recovery workspace, you can click the following to open other pages or exit the utility: Event Viewer enables you to view a log that contains information about events, or tasks, associated with Rescue and Recovery operations. System Information enables you to see key hardware and software information about your computer. This information might be valuable when trying to diagnose problems. Warranty Status enables you to see when your warranty expires, the terms of service for your computer, or a list of replacement parts. Chapter 3. Solving computer problems 23 Solving computer problems Help provides information about the various pages in the Rescue and Recovery workspace. Restart closes the Rescue and Recovery workspace, and resumes the startup sequence that was interrupted. Fingerprint authentication problems If your finger(s) have any of the following conditions, you may not be able to register or authenticate it: v Your finger is wrinkled. v Your finger is rough, dry or injured. v Your finger is very dry. v Your finger is stained with dirt, mud, or oil. v The surface of your finger is very different from when you registered your fingerprint. v Your finger is wet. v A finger is used that has not been enrolled. To improve the situation, try the following: v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. v If your hands are too dry, apply lotion to them. Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not start from a device you want. Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the Boot priority order list. If it is included in the Excluded 24 ThinkPad®R60 Service and Troubleshooting Guide Solving computer problems from boot order list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the Boot priority order list. Problem: The computer does not respond. Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: The computer can not play a CD, or the sound quality is not good. Solution: Be sure that the disk meets the standards for your country. Usually, a disk that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good. Problem: Playback of DVD is not smooth in Windows 2000. Solution: If you select the Maximum Battery mode for the Intel SpeedStepTM technology, this problem may occur. This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed, depending on how much the processor is used. If the use increases, Intel SpeedStep switches the processor speed to the lower speed. Operation in this mode can severely degrade the performance of the processor, and thus cause the playback of a DVD to be jerky. To avoid or reduce this problem, you can choose any of three other modes of operation, as follows: v Maximum Performance: Keeps the processor speed high at all times. v Automatic: Switches the processor speed between high and low, depending on how much the processor is used. If the use increases, Intel SpeedStep switches the processor speed to high. v Battery Optimized Performance: Keeps the processor speed low at all times. To choose a mode, do the following: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. Chapter 3. Solving computer problems 25 Solving computer problems 3. Click the Intel SpeedStep technology tab. 4. From the list, select the mode you want. 5. Click OK. Problem: The computer cannot connect to the local network, shared devices or network printers, but can connect to the Internet. Solution: On your desktop, click the Symantec Client Security icon, then click the Symantec Home and Office Networking Wizard icon and follow the instructions. Problem: If your operating system is Windows 2000 and you are using a USB 1.x device, then when your computer returns from standby or hibernation mode to normal operation, the Unsafe Removal of Device message may appear. Solution: You can safely close this message. It is displayed because of the USB 2.0 driver problem on Windows 2000. You can get detailed information in the More Information section of the Microsoft Knowledge Base 328580 and 323754. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the knowledge base article you need in the search field, and click the Search button. Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: v The application is designed to operate with your operating system. v v v Other applications run correctly on your computer. The necessary device drivers are installed. The application works when it is run on some other computer. If an error message appears while you are using the application program, refer to the manuals supplied with the application. 26 ThinkPad®R60 Service and Troubleshooting Guide Chapter 4. Starting BIOS Setup Utility Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program. To start BIOS Setup Utility, do as follows: 1. To protect yourself against accidental loss of data, back up your data and computer registry. For details see Data backup-and-restore tools in Access Help, your on-board help. 2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the "To interrupt normal startup, press the blue ThinkVantage button" message is displayed at the lower-left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens. 4. Click Access BIOS. The System Restart Required window is displayed. 5. Click Yes. The computer restarts, and BIOS Setup Utility screen appears. If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password. You can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to the on-board help. 6. Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed. 7. Change the items you wish to change. To change the value of an item, use the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter. 8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu, press Esc repeatedly until you reach the BIOS Setup Utility menu. © Copyright Lenovo 2006 27 Starting BIOS Setup Utility Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes. 9. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. 28 ThinkPad®R60 Service and Troubleshooting Guide Chapter 5. Installing a new operating system Before you install the operating system see the Installing a new operating system section of Access Help, and make sure that you do the following: v Print the sections of Access Help you will be using. Go to the section for the operating system you are using. v Copy all the subdirectories and files in the C:\IBMTOOLS or the C:\SWTOOLS directory to a removable storage device, because you will need them during the installation. Installing Windows XP If you are installing Windows XP Service Pack 1 on a computer with a dual-core processor, disable Core Multi-Processing before starting the installation as follows: 1. Start the BIOS Setup Utility. 2. Select Config. The Config submenu opens. 3. Select CPU. The CPU submenu opens. 4. For Core Multi-Processing, select Disabled. 5. Press F10. To install Windows XP and its related software on your computer, do as follows: Before installing the operating system, install Intel® Matrix Storage Manager Driver, as follows: Note Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen. 1. Attach a diskette drive to your computer. 2. Copy Intel Matrix Storage Manager Driver from C:\IBMTOOLS\ DRIVERS\IMSM or C:\SWTOOLS\DRIVERS\IMSM to a diskette. 3. To make sure that SATA AHCI is enabled, start the BIOS Setup Utility menu. 4. Select Config. 5. Select Serial ATA (SATA). Select AHCI. © Copyright Lenovo 2006 29 Installing a new operating system 6. Select AHCI. 7. Change the startup sequence of your computer. Following the instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first. 8. Insert the CD for Windows XP into the CD or DVD drive, and restart the computer. 9. To install a third-party SCSI or RAID driver first, press F6. 10. When prompted, select S for Specify Additional Device. 11. When prompted, insert the diskette that you created in step 2 on page 29, and press Enter. 12. Select Intel 82801 GBM SATA AHCI Controller (Mobile ICH7M), and press Enter. 13. To continue the installation, press Enter again. Leave the diskette in the drive until the next reboot; the software may need to be copied from the diskette again when the files are copied during setup. 14. If you have not yet installed Windows XP Service Pack 2, visit the Microsoft Web site at http://www.microsoft.com/windowsxp/ downloads/ 15. Download Windows XP Service Pack 2 from the Web site. To install it, follow the instructions in the readme file. 16. In the device listing on the Device Manager window, a yellow mark may appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver. 17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you made before starting the installation. 18. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\. 19. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or C:\SWTOOLS\OSFIXES\ PCMCIAPW\, double-click install.bat. Then follow the instructions that appear on the screen. 20. Install device drivers. They are provided in either the C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. You will also need to install application software, which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive. Note: If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you 30 ThinkPad®R60 Service and Troubleshooting Guide Installing a new operating system want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html If you do not have a diskette drive, you can install Intel Matrix Storage Manager Driver by the following alternative procedure: Note If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility before installing Intel Matrix Storage Manager Driver, your computer will not respond; it will only display a blue screen. Start the BIOS Setup Utility menu. Select Config. Select Serial ATA (SATA). Select Compatibility. Change the startup sequence of your computer. Following the instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first. 6. Insert the CD for Windows XP into the CD or DVD drive, and restart the computer. 7. If you have not yet installed Windows XP Service Pack 2, visit the Microsoft Web site at http://www.microsoft.com/windowsxp/ downloads/ 8. Download Windows XP Service Pack 2 from the Web site. To install it, follow the instructions in the readme file. 1. 2. 3. 4. 5. 9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html 10. Download Intel Matrix Storage Manager Driver from the Web site. To install it, follow the instructions for clean installation in the readme file. 11. Run Intel Matrix Storage Manager Driver. To do this, go to C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd. 12. Turn the computer off and then on again. 13. Start the BIOS Setup Utility menu. 14. Select Config. 15. Select Serial ATA (SATA). 16. Select AHCI. 17. Start Windows XP. The Welcome to the Found New Hardware Wizard appears. 18. Click No, not this time, and then click Next. Chapter 5. Installing a new operating system 31 Installing a new operating system 19. Select Install from a list or specific location (Advanced), and then click Next. 20. Select Search for the best driver in these locations. Then select Include this location in the search:, specify the path, C:\DRIVERS\WIN\SATA, and click Next. The Completing the Found New Hardware Wizard appears. 21. Click Finish. 22. When the System Settings Change window appears, click Yes. The computer restarts. 23. In the device listing on the Device Manager window, a yellow mark may appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver. 24. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you made before starting the installation. 25. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\. 26. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or C:\SWTOOLS\OSFIXES\ PCMCIAPW\, double-click install.bat, and then follow the instructions that appear on the screen. 27. Install device drivers. They are provided in either the C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. You will also need to install application software, which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive. Note: If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html Installing the Windows XP Update Module Package The Windows XP Update Modules are in one of the following directories: C:\IBMTOOLS\OSFIXES\WXPUP or C:\SWTOOLS\OSFIXES\WXPUP The name of each subfolder is the number of a fix module. For information about each fix module, visit the Microsoft Knowledge Base homepage at 32 ThinkPad®R60 Service and Troubleshooting Guide Installing a new operating system http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button. Note: The Web site address might change without notice. If the homepage is not displayed, search for it from the Microsoft top page. To install a fix module, run the .exe file in a subfolder and follow the instructions on the screen. Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive. The opposite, however, is not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive. Installing Windows 2000 If you are installing Windows 2000 on a computer with a dual-core processor, disable Core Multi-Processing before starting the installation as follows: 1. Start the BIOS Setup Utility. 2. Select Config. The Config submenu opens. 3. Select CPU. The CPU submenu opens. 4. For Core Multi-Processing, select Disabled. 5. Press F10. If you install Windows 2000 and its software on your computer from the drive on the ThinkPad Advanced Dock, install Windows 2000 integrated with Service Pack 4. For details, refer to the Microsoft web site at:http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/ spdeploy.htm#scenario_1_installing_windows_2000_integrated_with_the_ service_pack_rpmd To install Windows 2000 and its related software on your computer, do as follows: Before installing the operating system, install Intel Matrix Storage Manager Driver, as follows: Note Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen. Chapter 5. Installing a new operating system 33 Installing a new operating system 1. Attach a diskette drive to your computer. 2. Copy Intel Matrix Storage Manager Driver from C:\IBMTOOLS\ DRIVERS\IMSM or C:\SWTOOLS\DRIVERS\IMSM to a diskette. 3. To make sure that SATA AHCI is enabled, start the BIOS Setup Utility menu. 4. Select Config. 5. Select Serial ATA (SATA). 6. Select AHCI. 7. Change the startup sequence of your computer. Following the instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first. 8. Insert the CD for Windows 2000 into the CD or DVD drive, and restart the computer. Follow the instructions on the screen. 9. To install a third-party SCSI or RAID driver first, press F6. 10. When prompted, select S for Specify Additional Device. 11. When prompted, insert the diskette that you created in step 2, and press Enter. 12. Select Intel 82801 GBM SATA AHCI Controller (Mobile ICH7M), and press Enter. 13. To continue the installation, press Enter again. Leave the diskette in the drive until the next reboot; the software may need to be copied from the diskette again when the files are copied during setup. 14. If you have not yet installed Windows 2000 Service Pack 4, visit the Microsoft Web site at http://www.microsoft.com/windows2000/ downloads/servicepacks 15. Download Windows 2000 Service Pack 4 from the Web site. To install it, follow the instructions in the readme file. Note: If you install any anti-virus application before installing the service pack, uninstall the anti-virus application. After installing the service pack, re-install the anti-virus application. 16. In the device listing on the Device Manager window, a yellow mark may appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver. 17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you made before starting the installation. 18. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\. 34 ThinkPad®R60 Service and Troubleshooting Guide Installing a new operating system Note: If you cannot find this directory on your hard disk drive, download the Intel Chipset Support 5 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html 19. Follow the instructions for the Install shield program. 20. Install Windows 2000 device drivers and application software by referring to its procedure. Note: If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site at http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html If you do not have a diskette drive, you can install Intel Matrix Storage Manager Driver by the following alternative procedure: Note If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility before installing Intel Matrix Storage Manager Driver, your computer will not respond; it will only display a blue screen. Note: 1. Start the BIOS Setup Utility menu. 2. Select Config. 3. Select Serial ATA (SATA). 4. Select Compatibility. 5. Change the startup sequence of your computer. Following the instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first. 6. Insert the CD for Windows 2000 into the CD or DVD drive, and restart the computer. Follow the instructions on the screen. 7. If you have not yet installed Windows 2000 Service Pack 4, visit the Microsoft Web site at http://www.microsoft.com/windows2000/ downloads/servicepacks 8. Download Windows 2000 Service Pack 4 from the Web site. To install it, follow the instructions in the readme file. Note: If you install any anti-virus application before installing the service pack, uninstall the anti-virus application. After installing the service pack, re-install the anti-virus application. Chapter 5. Installing a new operating system 35 Installing a new operating system 9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html 10. Download Intel Matrix Storage Manager Driver from the Web site. To install it, follow the instructions for clean installation in the readme file. 11. Run Intel Matrix Storage Manager Driver. To do this, go to C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd. 12. Turn the computer off and then on again. 13. Start the BIOS Setup Utility menu. 14. Select Config. 15. Select Serial ATA (SATA). 16. Select AHCI. 17. Start Windows 2000. The Welcome to the Found New Hardware Wizard appears. 18. Click Next. 19. Select Search for a suitable driver for my device (recommended), and then click Next. 20. Select Specify a location, and then click Next. 21. Specify the path, C:\DRIVERS\WIN\SATA, and click OK. The Driver Files Search Results window appears. 22. Click Next. The Completing the Found New Hardware Wizard appears. 23. Click Finish. 24. When the System Settings Change window appears, click Yes. The computer restarts. 25. In the device listing on the Device Manager window, a yellow mark may appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver. 26. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you made before starting the installation. 27. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\. Note: If you cannot find this directory on your hard disk drive, download the Intel Chipset Support 5 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html 28. Follow the instructions for the Install shield program. 29. Install Windows 2000 device drivers and application software by referring to its procedure. 36 ThinkPad®R60 Service and Troubleshooting Guide Installing a new operating system After you install Windows 2000 Service Pack 4, you will need to install device drivers; they are provided in either the C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. You will also need to install application software which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive. If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site at http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html TI CardBus Controller Support If your computer does not have a 1394 port, follow the instructions. 1. Open the System Properties window. 2. Click the Hardware tab. 3. Click the Device Manager button. The Device Manager window opens. 4. Double-click the PCMCIA adapter. If Generic CardBus Controller is listed, go to the next step. If it is not listed, you do not need to install TI CardBus Controller Support. Stop this procedure. 5. Download TI PCI 1520/4520 CardBus Controller Support for Windows 98/2000 from the Web site, and follow the instructions in the readme file. Note: To download it, visit this Web site and follow the instructions on the screen. http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html Installing the Windows 2000 Update Module Package The Windows 2000 Update Modules are in one of the following directories: C:\IBMTOOLS\OSFIXES\W2KUP or C:\SWTOOLS\OSFIXES\W2KUP The name of each subfolder is the number of a fix module. For information about each fix module, visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button. Note: The Web site address might change without notice. If the homepage is not displayed, search for it from the Microsoft top page. To install a fix module, run the .exe file in a subfolder and follow the instructions on the screen. Chapter 5. Installing a new operating system 37 38 ThinkPad®R60 Service and Troubleshooting Guide Chapter 6. Recovery options Introducing Rescue and Recovery If v v v Windows is not running properly, you may need to do the following: Get the current system information. Diagnose and troubleshoot a problem. Rescue a file from your Windows environment or restore backed-up files, provided you have made backups by use of the Rescue and Recovery program. v Configure your computer or start the BIOS Setup Utility. All this can be achieved from the ThinkVantage Rescue and Recovery workspace. Turn on your computer, and, when the following message is displayed, press the ThinkVantage button: To interrupt normal startup, press the blue ThinkVantage button. The ThinkVantage Rescue and Recovery workspace opens. For more information about using Rescue and Recovery features, see the "Recovery overview" section of the Access Help. Restoring factory contents Instead of providing a recovery CD or a Windows® CD with your computer, Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition. The Product Recovery Program contained within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory. To recover the hard disk to its original contents, do the following: © Copyright Lenovo 2006 39 Recovery options Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Enhanced before performing a recovery operation. 2. The recovery process might take up to 2 hours. Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media. 1. If possible, save all your files and shut down your operating system. 2. Turn off your computer for at least 5 seconds. 3. Turn on your computer. Watch the display carefully. While the message, "To interrupt normal startup, press the blue ThinkVantage button" is displayed, press the ThinkVantage button. The ThinkVantage Rescue and Recovery workspace opens. 4. Click Restore your system and follow the instructions on the screen. Recovering data If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation. You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue ThinkVantage button when prompted during startup. After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows. 40 ThinkPad®R60 Service and Troubleshooting Guide Chapter 7. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card or Secure Digital Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide and hold the battery latch 1 ; then remove the battery 2 . 4. Align the front of a fully charged spare battery with the front side of the battery space in the computer; then gently push the battery into the space. © Copyright Lenovo 2006 41 Replacing the battery 5. Slide the battery latch to the lock position. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery program are not included in the optional hard disk drive. 42 ThinkPad®R60 Service and Troubleshooting Guide