ThinkPad® X Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under "Appendix A. Important safety instructions" on page 43, "Appendix B. Warranty Information" on Page 49, "Appendix C. Notices" on page 63, and "Appendix D. Wireless Regulatory Information" on page 77. DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. Use the power cord with a properly grounded outlet. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills. v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care. v Do not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives. First Edition (Dec 2001) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights ­ Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Important Notice for Users The FCC RF Safety Requirement When you use a Bluetooth option or wireless PCMCIA card in your ThinkPad X Series computer, please make sure of the following: 1. Visit the IBM site at www.ibm.com/pc/qtechinfo/MIGR-39377.html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off. 3. Users are requested to follow the RF Safety instructions on wireless option devices that are included in the RF option device's user's manual. See 'Appendix D. Wireless Regulatory Information' on page 77 for more details. © Copyright IBM Corp. 2001 iii iv ThinkPad® X Series Service and Troubleshooting Guide Finding information with Access ThinkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad Button shown in the previous illustration to open Access ThinkPad, your on-board computer help center. 4 5 1 2 3 © Copyright IBM Corp. 2001 v Learn about the many features of your ThinkPad computer. ThinkPad Features provides a visual display of your computer and components. Once you are familiar with the hardware features of your system use the Tools and Tips category to get the most out of those features like Wireless Networking, Maximizing your battery life, etc... Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer. Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support. Keyword Search provides a quick way to search information in Access Help. You can view information about your system such as model number in System Details and change the look of your application through Personalize. vi ThinkPad® X Series Service and Troubleshooting Guide Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals. Find information about your ThinkPad computer and its features by using the search function. For direct access to help and support, tips from other mobile users, and information about accessories, software, and upgrades, visit the IBM Web site. View help topics to learn how to: v Use your computer hardware features v Connect to the internet or a local network v v v v v Set up a projector for your presentation Use passwords and other security features Install, remove and recover software Upgrade your system Extend the life of your battery v Troubleshoot problems v Contact IBM for service and support v Perform many other tasks Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support. Finding information with Access ThinkPad vii Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. viii ThinkPad® X Series Service and Troubleshooting Guide Contents Important Notice for Users. . . The FCC RF Safety Requirement . . . . . . . . iii . iii v Appendix A. Important safety instructions 43 Modem safety information . . . . . . . 45 Laser compliance statement . . . . . . . 46 Appendix B. Warranty information . . . . 49 Warranty period . . . . . . . . . . 49 Warranty service and support . . . . . . 49 Before you call for service . . . . . . 50 Calling for service . . . . . . . . . 50 IBM Statement of Limited Warranty Z125-4753-06 8/2000 . . . . . . . . . 50 Part 1 - General Terms . . . . . . . 50 Part 2 - Country-unique Terms . . . . . 54 Appendix C. Notices. . . . . . . . . 63 Notices. . . . . . . . . . . . . . 63 Processing date data . . . . . . . . 64 Trademarks . . . . . . . . . . . 64 Electronic emission notices . . . . . . 65 Telecommunication notices . . . . . . 66 Notice for Australia . . . . . . . . 69 Notice for New Zealand Users . . . . . 69 Notice for European Union countries. . . 74 Wireless Interoperability . . . . . . . 76 Usage environment and your Health . . . 76 Appendix D. Wireless Regulatory information . . . . . . . . . . . USA - Federal Communications Commission (FCC) . . . . . . . . . . . . . Canada - Industry Canada (IC). . . . . Europe - CE Declaration of Conformity . . Notice for Users in Singapore . . . . . Trademarks . . . . . . . . . . . Index . . . . . . . . . . . . . Getting help by fax . . . . Calling IBM . . . . . . . Getting help around the world . . . . . . . . . . . . . . 39 . 39 . 41 Finding information with Access ThinkPad Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . Your ThinkPad at a glance . . . . . . Features . . . . . . . . . . . . . Specifications . . . . . . . . . . . Caring for your ThinkPad computer . . . Chapter 2. Solving computer problems Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . . A power switch problem . . . . . Keyboard problems . . . . . . Infrared port problems . . . . . TrackPoint problems . . . . . . Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . Hard disk drive problems . . . . Software problems . . . . . . . Bluetooth problem . . . . . . . Other problems . . . . . . . . . Starting BIOS Setup Utility . . . . . Recover pre-installed software . . . . Backing up your system . . . . . . Backing up your registry . . . . . Replacing the hard disk drive . . . . Replacing the battery . . . . . . . Install a memory module . . . . . Chapter 3. Getting help and IBM. . . . . . . . . Getting help and service . . Getting help on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 .9 10 11 11 14 15 16 16 17 18 19 22 23 24 24 25 25 27 28 29 29 31 33 34 . 77 . . . . . 77 78 78 83 83 service from . . . . . . 37 . . . . . . 38 . . . . . . 38 . 85 © Copyright IBM Corp. 2001 ix x ThinkPad® X Series Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . .2 .3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . .4 .5 © Copyright IBM Corp. 2001 1 Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view Security keyhole Modem connector Power jack Ethernet connector Monitor connector Stereo line-in jac k USB connector 2 ThinkPad® X Series Service and Troubleshooting Guide Your ThinkPad at a glance Features Processor Intel® Mobile PentiumIII-M Processor Memory Built-in: 128MB Maximum: 640MB for 128MB memory Storage devices 2.5-inch hard disk drive Display The color display uses TFT technology 1. XGA v Up to 1024-by-768 resolution on the 12.1-inch LCD v Up to 1600-by-1200 resolution on an external monitor v Brightness control Keyboard 85-key, 86-key, or 90-key TrackPoint® pointing device Fn key function ThinkPad Button Volume buttons Chapter 1. Overview of your new ThinkPad computer 3 Your ThinkPad at a glance External interface External-monitor connector PC Card slot (Type I, Type II, Type II Plus) Type II Compact Flash slot Headphone jack, Microphone jack (supports a condenser microphone with the type of connector that is shown circled in the following illustration) Line-in jack Universal Serial Bus (USB) connector Telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed) UltraPort connector to support an optional IBM digital camera UltraBase X2 connector IrDA port Wireless LAN Interface Specifications Size With a 12.1-inch display: ­ Width: 279.4 mm ­ Depth: 226.8 mm ­ Height: 24.9-30.2 mm Environment Temperature (at altitudes less than 2438 m (8000 ft.)): ­ Operating: 5°C to 35°C (41°F to 95°F) 4 ThinkPad® X Series Service and Troubleshooting Guide Your ThinkPad at a glance ­ Non-operating: -20°C to 60°C (-4°F to 140°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). Relative humidity: ­ Operating: 8% to 90% ­ Non-operating: 5% to 95% Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions ­ Maximum temperature at 3048 m (10,000 ft.): 31°C (88°F) Electrical (AC Adapter) Sine-wave input, at 50 to 60 Hz is required The input rating of the AC Adapter: 100-240 V ac, 50/60 Hz Lithium-ion battery pack Nominal voltage 14.4 V dc 10.8 V dc Capacity 1.8 AH 3.9 AH Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and ...