User manual MICROTEK SCANMAKER 6800 - Supplementary Guide

Troubleshooting Tips for Microtek/Artix scanners with the FireWire interface For Windows 98 SE/2000/Me Q1: My computer cannot detect the FireWire card (IEEE 1394) I have just installed. Follow the steps below: 1. Check the version of your Windows operating software. a) Click Start Settings and select Control Panel Start, Settings, Panel. b) From the Control Panel double click the System icon. Panel, c) The System Properties will show the Windows version currently installed and running in your computer. d) If the version is not correct, update your operating system to Windows 98 SE/2000/Me. 2. Check if Windows 98 SE/2000/Me has detected your FireWire card (IEEE 1394) by going through the Start button on the Taskbar. a) Click Start Settings and select Control Panel Start, Settings, Panel. b) From the Control Panel, double-click the System icon. For Windows 98 SE/Me, select Device Manager for Windows Manager; 2000, select Hardware , then Device Manager Hardwar dware Manager. c) Double-click the 1394 Bus Controller IEEE 1394 Bus host Controller/IEEE controllers; controllers the Properties dialog box will display the status of the device. If any of these [?] [!] icons appear next to the device name, this indicates that the driver has been disabled or was not properly installed. See next section. Windows 2000 ê Windows 98 SE ê Windows 2000 ê Windows 98 SE/Me ê 1 April 2001 3. Make sure that the FireWire card (IEEE 1394) is properly seated in your computer's PCI slot. a) Turn off your computer, then remove the cover. b) Make sure the FireWire card is seated all the way in and secured into the PCI card slot. If the card is not properly seated, REMOVE, and then REINSERT the FireWire card again. c) Restart your computer. Q2: The FireWire card (IEEE 1394) was found but my scanner cannot be detected by Windows. Follow the instructions below: 1. Turn off your scanner. 2. Make sure that only one FireWire cable is connected to your scanner. (You can only use one cable or interface at a time). 3. Make sure to properly connect the scanner's FireWire cable to your computer, then plug the power cord into a power source. 4. Turn on your scanner and wait until all lights on the front of the scanner to stop blinking and remain on solid. Windows should now be able to automatically detect your scanner. Q3: The FireWire card (IEEE 1394) was found but my scanner cannot be detected by Windows 98 SE. If you are currently using the FireWire interface on Windows 98 SE, you need to follow the instructions below to reinstall FireWire driver. 1. Open the System Properties dialog box by clicking the following in succession: Start Start, Settings, Panel, Settings Control Panel and then double-click the System icon. 2. From the System Properties Properties, select the Device Manager tab, then double-click [?] IEEE 1394 SBP2 Device to open the its Device properties dialog box. 3. Click the Reinstall Driver button. 2 4. A series of dialog boxes will appear one at a time. Follow the on-screen instructions as shown below, then click Next. Click Browse to locate C:\WINDOWS\INF, and then click Next (where C:\WINDOWS is your system folder). 5. When the driver has been successfully updated, a dialog box will display this message: "Windows has finished installing an updated driver for your hardware device". 6. Open the System Properties - Device Manager dialog box (Step 1 and 2), then click the plus (+) sign adjacent to the Imaging Device. The scanner name and model appears on the list, indicating Windows has detected and re-installed your device successfully. 3 For Macintosh Q1: My Macintosh computer cannot detect my scanner. 1. Check & make sure you have installed Mac OS 9.0 or later. 2. Make sure the FireWire cable is properly connected to your computer. (You can only have one cable connected at a time.) 3. Turn the scanner on and wait until all the lights stop blinking and remain on solid. If you have followed all the steps above and your Mac OS still cannot find your scanner, please visit http://www.apple.com for more information about FireWire support for your Macintosh. 4 PC Troubleshooting tips for Microtek SCSI Interface Introduction This Troubleshooting guide discusses the SCSI cards that work with Microtek scanner. Available SCSI cards are Adaptec 2902, 2903, 2906 and AdvanSys 902 card. 4. Click on the option that has the yellow exclamation mark appeared at the left, and then click Properties Properties. Select Resources from the top. The dialog box gives you information about the Interrupt Request (IRQ) and Input/Output (I/O) address settings, including whether a conflict happens. If a conflict exists in Input/Output option, then click Change Setting Use the Up/Down arrow Setting. keys to select a different range. 5. Questions and Answers for Windows 98/95 Q1: The SCSI card cannot be found by Windows 98. A1: Your interface card is not properly seated in the PCI card slot on your computer. To fix this problem, power down your computer, remove the SCSI interface card from your computer. Then reinstall it, make sure the card is seated all the way in and secured into the PCI card slot. The PCI card slot normally appears in white or ivory. Q2: My interface card conflicts with another device. A2: Follow the steps below: 1. 2. 3. Click Start Settings and select Control Panel Start, Settings, Panel. Double-click on the System icon in Control Panel and select Device Manager from the top. Double-click on "SCSI controllers to display SCSI controllers" the dialog box. A yellow exclamation mark " " appears next to the detected SCSI device. 6. 1 (English) 7. Next, select the Interrupt/Request option, click Change Setting, and use the Up/Down arrow keys to select different IRQ number. If all IRQs are taken, you need to contact your dealer or computer manufacturer to help on how to free up an IRQ in this range. c) If your scanner has a SCSI terminator switch, switch it to the On position. If the scanner doesn't have a SCSI terminator switch, plug the SCSI terminator on the SCSI port. d) If your scanner is chained to other SCSI device, the SCSI ID of the SCSI device should not be set to the same ID number. By default, Microtek's scanner SCSI ID is 6. e) Turn on your scanner power, then restart your computer. If conflicts happen, the message shows here. Currently no conflicts happen. Q4: My Microtek scanner came with dual interface -- USB and SCSI. Can I connect both interface? A4: When connecting dual interface scanner to computer, you should choose either USB or SCSI, not both. If SCSI interface is chosen, the terminator has to be connected to finish a complete connection. Depending on different configurations, you may require 25-pin SCSI terminator. If USB is chosen, the SCSI cable along with the terminator should all be removed. Q5: What's the recommended power up sequence? A5: When using SCSI interface, be sure you have connected the SCSI cable and the terminator first, then connect the DC power adapter. Q6: I have followed the above instructions, but still cannot fix the problem. A6: Visit the web site of the SCSI card provider (e.g., Adpatec or AdvanSys) 8. When all the settings are correct, click OK to save the modifications. The dialog box should now show the correct Interrupt Request and Input/Output address settings. If you're asked to shut down your computer, select No then No, click Close You will be asked whether you wish Close. to restart your computer. Click Yes and restart your computer. Q3: My SCSI card is detected by Windows 98, but the scanner cannot be found in Scanner Test utility. A3: Follow the steps below: a) In Windows, choose Start, then Shut Down to turn off computer power. Then turn off the power of your scanner. b) Check to make sure you have connected the correct SCSI cable to the SCSI port, not the parallel port. If you connect the SCSI cable to the parallel port, your scanner will not be found. (English) 2 Questions and Answers for Windows NT 4.0 Q1: My SCSI card is detected by Windows NT 4.0, but the scanner cannot be found in Scanner Test utility. A1: Follow the steps below: a) In Windows, choose Start, then Shut Down to turn off computer power. Then turn off the power of your scanner. Q3: My interface card conflicts with another device. A3: Follow the steps below: 1. 2. 3. Restart your computer. Start up Windows NT 4.0. Log in as Administrator. Click Start Settings and select Control Panel Start, Settings, Panel. In the Control Panel window, find SCSI Adapters and double click it. A window like the following will appear. b) Check to make sure you have connected the correct SCSI cable to the SCSI port, not the parallel port. If you connect the SCSI cable to the parallel port, your scanner will not be found. c) If your scanner has a SCSI terminator switch, switch it to the On position. If the scanner doesn't have a SCSI terminator switch, plug the SCSI terminator on the SCSI port. The Devices screen will list any SCSI controllers that may already have installed in your computer. Note: Note: Although IDE CD-ROM drives are not SCSI, because of the way the driver is implemented, Windows NT 4.0 will still list it on this screen. 4. Click on the Drivers tab, and click on the Add... button to select Adaptec on the left and the corresponding Adaptec card driver on the right to install. d) If your scanner is chained to other SCSI device, the SCSI ID of the SCSI device should not be set to the same ID number. By default, Microtek's scanner SCSI ID is 6. Q2: The SCSI card cannot be found by Windows NT. A2: Your interface card is not properly seated in the PCI card slot on your computer. To fix this problem, power down your computer, remove the SCSI interface card from your computer. Then re-install it, make sure the card is seated all the way in and secured into the PCI card slot. The PCI card slot normally appears in white or ivory. 3 (English) 5. Click OK to bring up the following screen. Q5: What's the recommended power up sequence? A5 When using SCSI interface, be sure you have connected the SCSI cable and the terminator first, then connect the DC power adapter. Q6: I have followed the above instructions, but still cannot fix the problem. A6: Visit the web site of the SCSI card provider (e.g., Adpatec or AdvanSys) The SCSI card should now be listed, indicating the driver is installed. 6. Restart your computer. Q4: My Microtek scanner came with dual interface -- USB and SCSI. Can I connect both interface? A4: When connecting dual interface scanner to computer, you should choose either USB or SCSI, not both. If SCSI interface is chosen, the terminator has to be connected to finish a complete connection. Depending on different configurations, you may require 25-pin SCSI terminator. If USB is chosen, the SCSI cable along with the terminator should all be removed. (English) 4 Mac G3 Troubleshooting tips for Microtek SCSI Interface Introduction This Troubleshooting guide discusses the SCSI cards that work with Microtek scanner. Available SCSI cards are Adaptec 2903, 2906 and AdvanSys 902 card. Q2: My SCSI card is detected by Macintosh, but the scanner cannot be found. A2: Follow the steps below: a) If your scanner has a SCSI terminator switch, switch it to the On position. If the scanner doesn't have a SCSI terminator switch, plug the SCSI terminator on the SCSI port. Questions and Answers for Macintosh G3 Q1: The SCSI card cannot be found by Macintosh G3. A1: Your interface card is not properly seated in the interface card slot on your G3. Terminator b) If your scanner is chained to other SCSI device, the SCSI ID of the SCSI device should not be set to the same ID number. By default, Microtek's scanner SCSI ID is 6. SC SI Ca rd To fix this problem, power down your G3, remove the SCSI interface card from your Macintosh. Then reinstall it, make sure the card is seated all the way in and secured into the card slot. 6 + 1 (English) Q3: My Microtek scanner has dual interfaces -USB and SCSI. Can I connect both interfaces? A3: When connecting dual interface scanner to computer, you should choose either USB or SCSI, not both. If SCSI interface is chosen, the terminator has to be connected to finish a complete connection. Depending on different configurations, you may require 25-pin SCSI terminator. If USB is chosen, the SCSI cable along with the terminator should all be removed. Q4: What's the recommended power up sequence? A4: Power up your scanner first, then the computer. Q5: I have followed the above instructions, but still cannot fix the problem. A5: Visit the web site of the SCSI card provider (e.g., Adpatec or AdvanSys). (English) 2 PC Troubleshooting Tips for Microtek USB (Universal Serial Bus) Interface Q1: Why should I enable my computer's USB port? A1: Microtek only supports USB scanners under the Windows 98 operating system. If your computer : cannot find your Microtek USB interface scanner, check to make sure that your computer BIOS is configured as "USB enabled". When you start your PC and before the Windows screen appears, the screen displays a short message, reminding you to press a combination of keys to enter the BIOS setup screen. BIOS checking procedures: To set the correct BIOS settings, the following settings must be set in your computer's BIOS: 1. Plug & Play OS Aware = YES 2. Plug & Play = AUTO if you have this option. 3. On board USB = YES or Enabled Q2: How do I know the USB port of my computer is enabled? : A2: When the USB port is enabled, also you have connected the USB cable to both the scanner and computer, a message shows that your USB device (the scanner) is found the first time you start Windows. If the message does not display, check the USB status from the Control Panel window. Follow these steps: 1. In Windows 98, select Start, Settings, then Control Panel. 2. Double-click the System icon. 3. Click the Device Manager tab. 1 (English) 4. Click the plus (+) icon before the Universal Serial Bus Controller item. You must see the entries below the "Universal Serial Bus Controller" and there should be no red or yellow mark next to either options. If there is no "Universal Serial Bus Controller" that means your computer's USB port is disabled. Q3: Even though I have enabled USB, my scanner still doesn't work. A3: This problem happens when you successfully install : scanner and then later reconnect the USB cable to another USB port. In this case, reinstall your scanner driver and the USB scanner. Q4: Is there any quick and easy way to fix the USB problem? A4: 1. Unplug the USB cable from your scanner, then uninstall and reinstall the scanner driver. : 2. Reconnect it to both the scanner and the computer. 3. Turn off the scanner and turn it back on. 4. Restart your computer. If the USB host controller and a USB root hub appear, it means that USB is enabled. Q5: Just for reference, can Microtek provide a list of USB-implemented computer boards? A5: See the following list. : · ABIT BX6 (100 Mhz Motherboard) - INTEL 440BX - Intel 82371 AB/EB PCI to USB Universal Host Control · GIGABYTE GA-5SMM (100 Mhz Motherboard) - SIS5595 / SIS530 - SIS 7001 PCI to USB Open Host Controller · ASUS P5A (100 Mhz Motherboard) - ALIM1541 / M1543C - ALI PCI to USB Open Host Control · AOPEN AX63PRO (133 Mhz Motherboard) - VIA Apollo PRO 133 - VIA Tech 3038 PCI to USB Universal Host Controller Note: There are more vendors that may not be listed here. If you do not see your particular motherboard listed here, it doesn't mean your computer and scanner will not work together. (English) 2 iMac Troubleshooting tips for Microtek USB (Universal Serial Bus) Interface Q1 : Choose the right driver A1 : Microtek USB-based scanners run on the Apple iMac and on the new PowerMac G3 systems. For the iMac, visit www.apple.com web site to get the most recent iMac Update Driver. If your Macintosh is not an iMac or a PowerMac G3 with USB ports, do not install iMac Update Driver. Installing the iMac driver on a non-iMac system will have adverse the effects on your scanning operation. Q2 : Scanner not found A2 : Make sure you have correctly connected the USB cable, then restart your scanner. Q3 : Keyboard inactive or mouse hang-up A3 : Reconnect the USB cable, then restart your scanner and iMac. If the keyboard or mouse still cannot function, power off iMac and the scanner, connect the USB cable to another USB port. The iMac has 4 USB ports; however, one occupied by the mouse, another by keyboard, the remaining available USB ports are two. Q4 : Device checkup A4 : To verify whether your scanner has been detected by iMac, try using Apple System Profiler 2.0 (or later) to see if the scanner is correctly detected on the USB port. 1 (English)