VII Appendix This volume covers the product specifications and basic troubleshooting. Chapter 28 Troubleshooting............. 673 Chapter 29 Appendix......................... 676 672 VII Appendix Chapter 28 Troubleshooting This chapter explains solutions for when trouble occurs during use of this equipment. If the methods explained here do not solve the problem, contact your service representative. 28-1. When trouble occurs in this printing system ............................... 674 673 28-1. When trouble occurs in this printing system If trouble occurs in this printing system, first check the following basic elements. 1 Check that the printing system is correctly functioning. Check that the copier and computer power are on and that the cables are correctly connected. Check the contents of the problem for the information displayed on the control panel LCD screen. If possible, print a [Test Page] and check the contents of the current settings. For information on the method for printing the test Page, refer to [Checking printing] ( Page 102). 2 3 Check the LED that shows the status of the network controller. For details on the LEDs showing the status of the network controller, refer to [LEDs showing network controller status] Page 675). Check the print controller status. This checks the current status of the control panel LCD screen. On the LCD screen, touch the [JOB LIST] to check the status of jobs. Checking from the computer For Windows, you can check the status of printing instructions executed from the computer using the following procedure. 1 With the computer from which the printing was executed, select taskbar [Start] - [Settings] [Printers]. The printer screen is displayed. Double-click the icon for the print controller driver. The print status screen is displayed. If there is a job being processed or not yet output, information about it is displayed in the screen. If possible, print a list of the network settings. If it was possible to print this list, check which protocol can be used and whether or not it is operating. For details on the network setting list, refer to [29-10. Printing the network settings list] ( Page 726). 2 3 4 Check if other users can print. If other users using the same network OS cannot print either, refer to the Windows user's manual. 674 VII Appendix Chapter 28 Troubleshooting 28-1. When trouble occurs in this printing system 5 Switch off the main power for the copier, wait about 10 seconds, then switch the power back on again. If this does not solve the problem, refer to [Chapter 25 UNIX Configuration] ( Page 624) and check the cause of the problem. G After switching Off the Copier main power, if you switch it back on without waiting, the print controller may not operate normally and errors may be displayed. In this case, if you switch the Copier main power Off again, wait at least 10 seconds or so, then switch the main power On again, the system will operate normally. LEDs showing network controller status The network controller has two LEDs, one amber and one green. You can check the status of print jobs in the network controller from the status of these LEDs. If the status display LEDs show that an error has occurred, contact the network administrator or service representative. LED status Printer status Immediately after power switched on Waiting print job Green LED flashes three times Lights up Amber flashing Amber lit up Amber off Green flashing rapidly Green LED flashes four times rapidly Goes out Amber LED flashes about 10 seconds Goes out Green LED continues flashing. Green LED flashing slowly Green LED flashing rapidly Self-diagnostics completed Waiting print job Print job waiting/processing Waiting print job Self-diagnostics executing Self-diagnostics executing Network controller status Self-diagnostics executing Normal operation Network setting list print Receiving print job Normal operation No print jobs RAM chip defect detected Ethernet hardware self-diagnostics failure Did not pass the check-sum test Printer interface error NetWare connection to file server not possible Operating status Normal Normal Normal Normal Normal Normal Error Error Green lit Flash memory self-diagnostics executing Power on completed, then print job waiting Print job waiting Error Error Error 675 VII Appendix Chapter 28 Troubleshooting VII Appendix Chapter 29 Appendix This appendix contains such information as the print controller product specifications and a list of installed fonts. It also explains the printer driver function list, the default values for various settings (factory default), the method for initializing settings, and other such information. 29-1. IP-422/IP-423 product specifications............................................. 677 29-2. PostScript PS-343/PS-345 option product specifications...........681 29-3. Options.............................................................................................682 29-4. Function list..................................................................................... 688 29-5. Fonts ................................................................................................ 702 29-6. Font number list (Control panel-PCL setup)................................. 716 29-7. Symbol sets list (Control panel-PCL setup) ................................. 719 29-8. Factory default ................................................................................ 721 29-9. Initializing setting values................................................................ 722 29-10. Printing the network settings list ................................................726 29-11. Index according to item ................................................................ 727 29-12. Purpose-oriented index ................................................................ 732 676 VII Appendix Chapter 29 Appendix 29-1. IP-422/IP-423 product specifications Printer function Type Copiers supported Paper Built into Konica 7022/7130 series copier 7022/7130 (IP-422), 7022/7130/7135 (IP-423) U.S.A 11x17, 8.5x14, 8.5x 11, 8.5x11R, 5.5x8.5, A3, B4, A4, A4R, B5, B5R, A5R, F4 Europe 11x17, 8.5x14, 8.5x 11, 8.5x11R, 5.5x8.5, A3, B4, A4, A4R, B5, B5R, A5R, F4, 16K, 16KR, 8K Same as copier Same as copier Copier/printer dual operation possible (A maximum of five jobs can be processed.) Duplex printing, media type selection, output tray selection, print quality mode selection, alternating printing Staple function, front cover and back cover function, version display, confidential output Vertical (portrait), horizontal (landscape) Printer resolution: 600 dpi 200dpi, 300dpi, 400dpi, 600dpi Binary 1 to 999 Top/bottom/left/right margins 4.0mm Same as copier AMD Elan 133MHz (IP-422), Celeron 300A (IP-423) FLASH ROM (compact flash)16MB SD-RAM64MB (standard) Option: MU-404 64MB (IP-423) MU-405 128MB (IP-423) MU-411 (dedicate memory) 64MB (IP-422) Parallel port Centronics (IEEE1284)/Amphenol 36-pin male connector Windows 95/98/Me Windows NT 4.0 Windows 2000 Windows XP Mac OS 8.x or higher [Max OS X is not supported] (when PostScript option installed) Windows 95/98/Me printer drivers Windows NT 4.0/2000/XP printer drivers Mac OS 8.x or higher (when PostScript option installed) Paper input/output amounts Paper output capacity Mode Special printing Print direction Resolution Scanner resolution Number of tones Number of print setting sheets Printable area Warm up CPU Program memory System memory Interface OSs supported Printer driver 677 VII Appendix Chapter 29 Appendix 29-1. IP-422/IP-423 product specifications Fax function Transmission standards Modem speeds Encoding formats Transmission time Super G3 33,600/31,200/28,800/26,400/24,000/21,600/19,200/16,800/14,400/12,000/9,600/ 7,200/4,800/2,400bps MH/MR/MMR/JBIG 2-second level This is the transmission time for JBIG communications for at A4-size document containing approximately 700 characters send at standard quality (8x3.85 lines/mm) in super G3 mode (ITU-T V.34, 28.8 bps or faster). A3 maximum (Maximum document length 800 meters) A3 maximum Main scanning 16/8 lines/mm Secondary scanning 15.4/7.7/3.85 lines/mm 200x200 dpi, 400x400 dpi (super fine) 2 MB (With optional expanded memory: up to 16 MB can be allocated.) Possible when option installed 200 numbers 40 numbers 200 maximum Communication size Recording paper size Scan line density Resolution Memory capacity PC-Fax transmission/ reception Quick dialing One-touch dialing Sequential broadcast transmission Scanner functions Driver OSs supported Protocol supported Function Konica Network Scanner Driver Windows 95/98/Me Windows NT 4.0/2000/XP TCP/IP Scan to box Scan to E-Mail Scan to FTP Same as for copier Same as for copier Changes according to read-in resolution For 200 dpi: 75 - 400% For 400 dpi: 38-400% For 300 dpi: 75-400% For 600 dpi: 25-400% A3/A4R/A4/A5/A5R/B4/B5R/B5/B6R/8.5 x 11R/8.5 x 11/5.5 x 8.5/5.5 x 8.5R/8.5R x 14/ 11 x 17/Postcard/entire surface Depends on the resolution and contents of the document For 200 dpi: approx. 34000 pages of text only*1; approx. 9000 pages with images*2 For 300 dpi: approx. 18500 pages of text only*1; approx. 4400 pages with imagess*2 For 400 dpi: approx. 12000 pages of text only*1; approx. 2500 pages with imagess*2 For 600 dpi: approx. 6200 pages of text only*1; approx. 1000 pages with imagess*2 *1 When ITU-T fax chart No. 4 used *2 When ITU-T fax chart No. 1 used Dual page, Non-Image Area Erase, Reverse lmage, Frame/Fold Erase, Mixed Original, Holded Original, Memory Mode, Flip Side correction, Output PCMCIA card type of 1 GB or more (For details, Page 683). Scanning speed Scannable range Magnification ratio Paper sizes that can be read in Number of pages that can be stored in the hard disk (A4 documents) When PAMHD002 (2GB) from A/C mounted Special functions Hard disk 678 VII Appendix Chapter 29 Appendix 29-1. IP-422/IP-423 product specifications Network functions Type Frame type Connection cable type Connector Protocol supported OSs supported (NOS) Multiple protocols Printing methods supported Dedicated utilities Incorporated model IEEE802.2/802.3/Ethernet II/IEEE802.3SNAP 10Base-T/100Base-TX RJ-45 TCP/IP (BOOTP, ARP, RARP, ICMP, DHCP, SNMP, HTTP, FTP, SMTP, IPP), IPX/SPX, AppleTalk (EtherTalk) Novell NetWare (3.x, 4.x), Microsoft Windows 95/98/Me, Microsoft Windows NT 4.0, Microsoft Windows 2000/XP, Mac OS 8.x or higher [Mac OS X is not supported] Automatic discrimination Peer-to-Peer (TCP/IP for Windows 95/98/Me), Pserver (IPX/SPX), LPD/LPR (TCP/IP), AppleTalk (EtherTalk), IPP (TCP/IP for Windows 2000/XP) IP-P2P (IP peer-to-peer) IPX-P2P (IPX peer-to-peer) MAP (Management Access Program) NWSetup UNIX-TCP/IP Programs Web browser (Netscape Navigator, Internet Explorer) Temperature 0-50ºC, relative humidity 5-80% Green LED, amber LED, one each Stored in non-volatile memory VCCI Class I General utilities Operation environment Status display LEDs Settings Radio signal emission regulations Restrictions The copier weekly timer functions can be used in printer mode, but if print data remains in the ERDH memory, the power is not switched off until output of that data is completed. If the optional hard disk is not connected, and data is sent to the print controller on both the parallel port and the network at the same time, the print controller may stop operating correctly. G These specifications are subject to improve without prior notice. 679 VII Appendix Chapter 29 Appendix 29-1. IP-422/IP-423 product specifications 10/100Base-T UTP cable specifications When a 10/100Base-T UTP cable is set for connecting to the RJ45 connector on the network, the general Ethernet standard below is used. Use a cable of at least Category 5. Pin number 8 7 6 5 4 3 2 1 Color Blue/white Blue Orange/white Green/white Green Orange Brown/white Brown Receive+ TransmitTransmit+ ReceiveEthernet 680 VII Appendix Chapter 29 Appendix 29-2. PostScript PS-343/PS-345 option product specifications This section gives the PostScript option product specifications. Type Number of print setting sheets Program memory Hard disk OSs supported Built into print controller 1 to 999 (Windows 95/98/Me), 1 to 9999 (Windows NT 4.0/2000/XP, Macintosh) FLASH ROM (compact flash)32MB PCMCIA card type of 2 GB or more (For details, Windows 95/98/Me Windows NT 4.0 Windows 2000 Windows XP Mac OS 8.x or higher Page 683). 681 VII Appendix Chapter 29 Appendix 29-3. Options This section contains information on memory, hard disks, and other options. Memory Almost all the memory installed in the print controller is used for image rasterizing (bitmap development processing), font cache, form function, and other processing. Part is used for system operation. The basic memory setting for the print controller is 64 MB, which makes printing in 1-bit mode (600 dpi) possible for all sizes of paper. The larger the capacity of the memory in the print controller, the more pages can ...