Notice to Users ©2003 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. 2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement. Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institutions. 2Wire, the 2Wire logo, and HomePortal are registered trademarks and OfficePortal is a trademark of 2Wire, Inc. All other trademarks are trademarks of their respective owners. Congratulations on your HomePortal purchase. To install your HomePortal and configure your home network, follow these steps. 1 Insert the HomePortal Setup Wizard CD Insert the HomePortal Setup Wizard CD into the CD-ROM drive of your computer. DO NOT INSTALL ANY EQUIPMENT UNTIL INSTRUCTED BY THE CD DURING YOUR INSTALLATION. 2 Add Computers to Your Network Insert the HomePortal Setup Wizard CD into the CD-ROM drive of each computer that you wish to connect to your network and follow the onscreen instructions. 1 The HomePortal Home Page When your installation is complete, the HomePortal Home Page will display. Use this page to perform a variety of administrative functions for easy management of your home network. From this page you can: Upgrade your HomePortal software View your network settings Change wireless network settings (wireless models only) Modify the security settings for your broadband connection View firewall settings Set system password Privacy policy Monitor your Internet connection Test maximum connection speed View summary View available upgrades and options Registration info Run System Setup Wizard View the home network Accessing the HomePortal Home Page There are three ways in which to access the HomePortal Home Page: Click on the icon on your desktop or Open a browser and type http://gateway.2Wire.net or icon in the task bar located on the lower right corner of your Click on the computer screen, then choose Go to HomePortal HOME Page...from the HomePortal Monitor menu. 2 Connecting Your Computer Using USB Connecting your computer to the HomePortal using USB requires an available USB port. Only One Windows or Macintosh computer can be directly connected to the 2Wire HomePortal using the USB connection. Installing the HomePortal and USB Driver on a Windows PC With your computer powered off and the HomePortal Setup Wizard CD still in the CD-ROM drive, connect the provided blue USB cable from the USB port on the 2Wire Gateway to your computer's USB port. A USB port is identified by the following icon: To complete your USB connection to the HomePortal, you must install the 2Wire gateway USB driver on your computer. 1. Power on your computer. If the Add Hardware Wizard displays, follow the onscreen instructions selecting the recommended default settings. If prompted to identify where to search for drivers, uncheck Floppy Disk drive and check CD-ROM drive. 2. After the driver installs click Finish to complete the driver installation. Your HomePortal Setup Wizard CD will now resume when your PC has rebooted. NOTE TO WINDOWS 98 USERS: Microsoft Windows 98 users may be prompted to insert the Windows 98 installation CD-ROM after installing the 2Wire gateway USB drivers. Once Windows 98 updates have been completed, remove the Windows 98 CD and reinsert the HomePortal Setup Wizard CD into your CD-ROM prior to rebooting your PC. 3 Troubleshooting HomePortal Indicator and Status Lights The HomePortal has three indicator lights that can be used to diagnose installation and connection problems. The following tables describe how to interpret the POWER, BROADBAND LINK, and LOCAL NETWORK lights. . Power light OFF Blinking green Solid green Solid red Broadband Link light OFF Operating state No broadband signal is present. The HomePortal is not plugged into a power outlet, or the HomePortal is not physically connected to your broadband service. The HomePortal is attempting to establish a physical broadband connection. The HomePortal has not detected a broadband signal. The HomePortal has established a physical broadband connection but was not able to successfully connect to your Internet Service Provider, or has not yet been configured. The HomePortal is attempting to establish a connection to your broadband service(s). The HomePortal is fully connected to your broadband service(s). Operating state The HomePortal is not plugged into a power outlet, or the HomePortal is not connected to any computer or hub by way of HomePNA, USB, Ethernet, or Wireless. The HomePortal is connected to a computer or hub by way of HomePNA, USB, Ethernet, or Wireless. Operating state The HomePortal is not getting power. The HomePortal is booting up. Power is on. System error. Contact Technical Support. Blinking orange Solid red Solid orange Blinking green Solid green Local Network light OFF ON 4 Diagnosing Connection Problems This section describes some connection problems you may encounter with your HomePortal home network and provides suggestions for solving those problems. If the problem you are having is not covered here or in the 2Wire online Help system, or if the suggestions provided do not solve the problem, contact Technical Support. The POWER indicator light is not lit If the POWER indicator light is not lit, the HomePortal is not getting power: 1. Check to see if the power cable is plugged into the power outlet or power strip. 2. If the power cable is plugged into a power strip, make sure the power strip is turned on. 3. Make sure the power cord is correctly and securely connected into the HomePortal. 4. Verify that both ends of the power cord are firmly plugged into the brick. NOTE: If the POWER indicator light is red (signifying a system error), or does not light after performing the steps above, contact Technical Support. The BROADBAND LINK indicator light is red If the BROADBAND LINK indicator light is red, the HomePortal has not established a connection to your broadband service provider: 1. Verify that your broadband modem is connected to the HomePortal BROADBAND MODEM port. 2. Verify that you have configured the HomePortal with the correct settings (for example, username and password) provided by your service provider. 3. Verify that your broadband service is activated by calling your broadband service provider. The LOCAL NETWORK indicator light is not lit If your networked computers are powered on and the LOCAL NETWORK indicator light is not lit, the HomePortal may not have been connected correctly. 5 Running Your HomePortal Setup Wizard Manually If after one minute the HomePortal Setup Wizard does not automatically run: Windows Users: Double-click the My Computer icon located on the desktop. Double-click the icon that corresponds to your CD-ROM drive. Double-click Setup.exe and follow the onscreen instructions. Double-click the 2Wire icon. Double-click the 2Wire Install icon and click Continue. Click Install to copy the HomePortal software to a folder. Click Install and follow the onscreen instructions. Mac Users: Troubleshooting Adapters This section details troubleshooting procedures to address adapter installation problems. Verify That Your Adapter Driver is Properly Installed There are two common errors that may occur during installation that will result in an error message: · · The appropriate adapter driver software was not installed, The adapter driver software was only partially installed or is incompatible with your operating system. Follow the procedure appropriate to your operating system to determine whether the driver was correctly installed. Windows XP: 1. Click Start and double-click Control Panel 2. Select Performance and Maintenance, then click the System icon. 3. Select the Hardware tab, then click Device Manager. Continue to Step 4 under Accessing Driver Status on page 7. Windows 2000: 1. Click Start >Settings and double-click Control Panel. 2. Double-click the System icon. 3. Select the Hardware tab and click Device Manager. Continue to Step 4 under Accessing Driver Status on page 7. Windows 98 SE or Windows ME: 1. Click Start >Settings and double-click Control Panel. 2. Click the System icon. 3. Select the Device Manager tab. Continue to Step 4 under Accessing Driver Status on page 7. 6 Accessing Driver Status 4. Click the "+" sign next to the Other devices and/or Network adapters categories to expand them. This displays a list of all adapters and/or devices that you have installed. Check to see if your adapter is marked with a yellow question mark (driver not installed) or exclamation point (incomplete driver installation or driver not compatible with the operating system). IMPORTANT: If your adapter or device does not appear in the list, it may not be properly installed. Reinstall the adapter according to the appropriate documentation. In this example, the adapter is highlighted with an exclamation point, indicating that the driver is either partially installed or is incompatible with the operating system. In this example, the adapter is highlighted with a yellow question mark, indicating that the driver is not installed. NOTE: If the USB driver for direct USB connection between the modem (HomePortal gateway) and your PC has not been installed, one of the following names will appear in the Other devices category (the name that displays is dependent on your operating system): · · 5. 6. 7. 2Wire USB Remote NDIS Ethernet 2Wire Gateway USB Double-click the adapter name highlighted with a yellow question mark or exclamation point. Click the Reinstall Driver button to reinstall the driver for your adapter. After you have reinstalled the driver, click the RETRY button on the HomePortal Setup Wizard adapter troubleshooting screen. 7 Non-2Wire Wireless Adapter Configuration If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless networking, the HomePortal Setup Wizard software automatically configures it to communicate with the HomePortal during setup. If you are NOT using a 2Wire wireless adapter, you will need to manually configure your adapter of choice to communicate with the HomePortal. Locate the Serial Number and Wireless Encryption Key Your HomePortal is configured with unique security parameters that must be configured into your wireless adapter. On the bottom of your HomePortal you will find two important pieces of information required for configuring your adapter: the serial number and the wireless encryption key. After you have located the serial number and wireless encryption key, configure your wireless adapter according to the manufacturer's instructions. The following pages provide configuration instructions for Apple AirPort, and guidelines for configuring other adapters. 8 Configuring Apple AirPort NOTE: Requires AirPort client software revision 2.0 or greater. 1. From the Apple pull-down menu, select AirPort to open the AirPort dialog box. 2. In the AirPort Network panel, click the Choose Network pull-down menu. 3. Select your wireless network name. Your wireless network name is "2WIRE" followed by the last three digits of your HomePortal serial number, located on the bottom of your HomePortal. 4. In the Password field, enter "$" followed by your ten-digit Wireless Encryption Key, located on the bottom of your HomePortal. 5. Click OK. 9 Configuring Other Wireless Ethernet Adapters The following steps are completed using the configuration program provided with your wireless adapter. If you have not already done so, install the wireless adapter configuration software before continuing. 1. Set the network type to Infrastructure. Refer to your wireless adapter documentation for instructions on editing the adapter's network profile. Your wireless adapter should be configured to operate with an access point or residential gateway. This mode of operation is typically enabled by setting network type to Infrastructure. 2. Set the wireless network name. The wireless network name of your HomePortal is 2WIRE in all capital letters, followed by the last three digit of the HomePortal ...