User manual AASTRA 480I CT SIP IP PHONE - ADMINISTRATOR GUIDE

480i, 480i CT, 9112i, 9133i SIP IP PHONE 41-001129-00 Rev 09 Administrator Guide Release 1.4.1 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005-2006 Aastra Telecom. www.aastra.com All Rights Reserved. Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. 41-001129-00 Rev 09, Release 1.4.1 iii Contents Contents Preface About this guide ...............................................................................................................xiii. Introduction ...............................................................................................................xiii. Audience ...................................................................................................................xiii. Other Documentation ............................................................................................... xiv. Chapter 1 Overview. About this chapter ...........................................................................................................1-1. IP Phone Models ............................................................................................................1-2. Description ...............................................................................................................1-2. Firmware Installation Information ...................................................................................1-3. Description ...............................................................................................................1-3. Installation Considerations .......................................................................................1-3. Installation Requirements .........................................................................................1-4. Configuration Server Requirement ...........................................................................1-5. Firmware and Configuration Files ...................................................................................1-6. Description ...............................................................................................................1-6. Configuration File Precedence .................................................................................1-7. Configuration Methods .............................................................................................1-7. Installing the Firmware/Configuration Files ..............................................................1-8. Chapter 2 Configuration Interface Methods. About this chapter ...........................................................................................................2-1. IP Phone UI ....................................................................................................................2-2. Options Key ..............................................................................................................2-2. Aastra Web UI ................................................................................................................2-5. Description ...............................................................................................................2-5. Accessing the Aastra Web UI ..................................................................................2-5. 41-001129-00 Rev 09, Release 1.4.1 v Contents Status .......................................................................................................................2-6. Operation .................................................................................................................2-7. Basic Settings ..........................................................................................................2-7. Advanced Settings ...................................................................................................2-8. Enabling/Disabling the Aastra Web UI .....................................................................2-9. .................................................................................................................................2-9. Chapter 3 Administrator Options. About this chapter ...........................................................................................................3-1. Administrator Level Options ...........................................................................................3-3. Description ...............................................................................................................3-3. IP Phone UI Options ................................................................................................3-3. Aastra Web UI Options ............................................................................................3-4. Configuration File Options ........................................................................................3-4. Phone Status ............................................................................................................3-6. Basic Preferences (Aastra Web UI) .......................................................................3-10. Network ..................................................................................................................3-12. Line Settings ..........................................................................................................3-19. Configuration Server Settings ................................................................................3-21. Firmware Update Features ....................................................................................3-22. ...............................................................................................................................3-22. Chapter 4 Configuring the IP Phones. About this chapter ...........................................................................................................4-1. Overview .........................................................................................................................4-3. Basic Network Settings ...................................................................................................4-4. DHCP .......................................................................................................................4-4. Configuring Network Settings Manually ...................................................................4-7. Configuration Server Protocol ......................................................................................4-10. Configuring the Configuration Server Protocol .......................................................4-10. Advanced Network Settings .........................................................................................4-15. Network Address Translation (NAT) ......................................................................4-15. Configuring Nortel NAT (optional) ..........................................................................4-17. Configuring NAT Address and Port (optional) ........................................................4-19. vi 41-001129-00 Rev 09, Release 1.4.1 Virtual LAN (optional) .............................................................................................4-22. Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS ......................4-23. Network Time Servers ............................................................................................4-32. Session Initiation Protocol (SIP) Settings ...............................................................4-38. Real-time Transport Protocol (RTP) Settings .........................................................4-50. Chapter 5 Operational Features. About this chapter ...........................................................................................................5-1. Operational Features ......................................................................................................5-3. Description ...............................................................................................................5-3. User Passwords .......................................................................................................5-6. Administrator Passwords .........................................................................................5-8. Hard Keys ................................................................................................................5-9. Softkeys/Programmable Keys ................................................................................5-12. Suppressing DTMF Playback .................................................................................5-24. Busy Lamp Field (BLF) (480i/480i CT/9133i only) .................................................5-26. Directed Call Pickup (BLF Call Interception) (480i/480i CT/9133i) ...............................................................................................5-32. BLF Subscription Period (480i/480i CT/9133i) .......................................................5-35. Do Not Disturb (DND) ............................................................................................5-37. Bridged Line Appearance (BLA) (480i/480i CT/9133i only) ...................................5-39. Park Calls/Pick Up Parked Calls ............................................................................5-45. Last Call Return (lcr) (Sylantro Servers only) .........................................................5-58. Call Forwarding ......................................................................................................5-63. Callers List .............................................................................................................5-70. Missed Calls Indicator ............................................................................................5-74. Directory List ..........................................................................................................5-76. Voicemail (480i/480i CT only) ................................................................................5-84. XML Customized Services .....................................................................................5-87. SIP Local Dial Plan ..............................................................................................5-107. Incoming/Outgoing Intercom with Auto-Answer (Intercom applicable to 480i/480i CT only) ...........................................................5-112. Audio Transmit and Receive Gain Adjustments ...................................................5-116. Ring Tones and Tone Sets ...................................................................................5-118. Contents 41-001129-00 Rev 09, Release 1.4.1 vii Contents Priority Alerting .....................................................................................................5-124. Stuttered Dial Tone ...............................................................................................5-131. Call Waiting Tone .................................................................................................5-133. Language .............................................................................................................5-135. Chapter 6 Advanced Operational Features. About this chapter ...........................................................................................................6-1. Advanced Operational Features .....................................................................................6-2. MAC Address/Line Number in REGISTER Messages .............................................6-3. SIP Message Sequence for Blind Transfer ..............................................................6-5. Update Caller ID During a Call .................................................................................6-6. Boot Sequence Recovery Mode ..............................................................................6-7. Auto-discovery Using mDNS ....................................................................................6-8. Single Call Restriction (480i CT only) ......................................................................6-9. Chapter 7 Encryption and the IP Phone. About this chapter ...........................................................................................................7-1. Encryption and the IP Phone ..........................................................................................7-2. Configuration File Encryption Method ......................................................................7-2. Procedure to Encrypt/Decrypt Configuration Files ...................................................7-3. Chapter 8 Firmware Upgrade. About this chapter ...........................................................................................................8-1. Upgrading the Firmware .................................................................................................8-2. Manual Firmware Update (TFTP only) .....................................................................8-2. Manual Firmware and Configuration File Update .....................................................8-4. Automatic Update (auto-resync) ..............................................................................8-6. viii 41-001129-00 Rev 09, Release 1.4.1 Chapter 9 Troubleshooting. About this chapter ...........................................................................................................9-1. Troubleshooting ..............................................................................................................9-2. Troubleshooting Solutions ..............................................................................................9-6. Description ...............................................................................................................9-6. Why does my phone display "Application missing"? ................................................9-6. Why does my phone display the "No Service" message? ........................................9-7. Why does my phone display "Bad Encrypted Config"? ............................................9-7. Why is my phone not receiving the TFTP IP address from the DHCP Server? .......9-8. How do I set the IP phone to factory default? ........................................................9-11. How to reset a user's password? ...........................................................................9-14. Appendix A Configuration Parameters. About this appendix ....................................................................................................... A-1. Setting Parameters in Configuration Files ..................................................................... A-4. Operational, Basic, and Advanced Parameters ............................................................. A-5. Network Settings ..................................................................................................... A-5. Password Settings .................................................................................................. A-8. Aastra Web UI Settings ......................................................................................... A-10. Configuration Server Settings ............................................................................... A-10. Type of Service (ToS)/DSCP Settings ................................................................... A-17. Virtual Local Area Network (VLAN) Settings ......................................................... A-18. Network Address Translation (NAT) Settings ........................................................ A-21. Time Server Settings ............................................................................................. A-23. Time and Date Settings ......................................................................................... A-25. SIP Local Dial Plan Settings ................................................................................. A-32. SIP Basic, Global Settings .................................................................................... A-35. SIP Basic, Per-Line Settings ................................................................................. A-43. Advanced SIP Settings ......................................................................................... A-53. RTP, Codec, DTMF Global Settings ...................................................................... A-58. DTMF Per-Line Settings ........................................................................................ A-60. Silence Suppression Settings ............................................................................... A-61. Voicemail Settings ................................................................................................. A-62. 41-001129-00 Rev 09, Release 1.4.1 ix Contents Contents Directory Settings .................................................................................................. A-63. Callers List Settings .............................................................................................. A-64. Call Forward Settings ............................................................................................ A-64. Missed Calls Indicator Settings ............................................................................. A-65. XML Settings ......................................................................................................... A-66. Action URI Settings ............................................................................................... A-69. Ring Tone and Tone Set Global Settings .............................................................. A-72. Ring Tone Per-Line Settings ................................................................................. A-73. Stuttered Dial Tone Setting ................................................................................... A-74. Call Waiting Tone Setting ...................................................................................... A-74. Priority Alert Settings ............................................................................................. A-75. Language Settings ................................................................................................ A-80. Suppress DTMF Playback Settings ...................................................................... A-81. Intercom and Auto-Answer Settings ...................................................................... A-82. Audio Transmit and Receive Gain Adjustment Settings ....................................... A-85. Directed Call Pickup (BLF Call Interception) Settings ........................................... A-88. BLF Subscription Period Settings ......................................................................... A-89. Hard Key Parameters .................................................................................................. A-90. Softkey/Programmable Key Parameters ..................................................................... A-93. Softkey Settings for 480i and 480i CT ................................................................... A-94. Programmable Key Settings for 9112i and 9133i ................................................ A-100. Advanced Operational Parameters ........................................................................... A-103. MAC Address/Line Number ............................................................................... A-103. Blind Transfer Setting. ......................................................................................... A-104. Update Caller ID Setting. .................................................................................... A-105. Boot Sequence Recovery Mode. ........................................................................ A-105. Single Call Restriction ......................................................................................... A-106. Troubleshooting Parameters ..................................................................................... A-107. ............................................................................................................................ A-109. Appendix B Configuration Server Setup. About this appendix ....................................................................................................... B-1. Configuration Server Protocol Setup ............................................................................. B-2. TFTP Server Set-up ................................................................................................ B-2. x 41-001129-00 Rev 09, Release 1.4.1 Appendix C Configuring the IP Phone at the Asterisk IP PBX. About this appendix ....................................................................................................... C-1. IP Phone at the Asterisk IP PBX ................................................................................... C-2. Appendix D Sample Configuration Files. About this appendix ....................................................................................................... D-1. Sample Configuration Files ........................................................................................... D-2. 480i Sample Configuration File ............................................................................... D-2. 480i CT Sample Configuration File ....................................................................... D-12. 9112i Sample Configuration File ........................................................................... D-29. 9133i Sample Configuration File ........................................................................... D-36. Appendix E Sample BLF Softkey Settings. About this appendix ....................................................................................................... E-1. Sample BLF Softkey Settings ........................................................................................ E-2. Asterisk BLF ............................................................................................................ E-2. BroadSoft BroadWorks BLF .................................................................................... E-3. Appendix F Sample Multiple Proxy Server Configuration. About this appendix ....................................................................................................... F-1. Multiple Proxy Server Configuration .............................................................................. F-2. Appendix G Creating an XML Application. About this appendix .......................................................................................................G-1. How to Create an XML Application ................................................................................G-2. XML format ..............................................................................................................G-2. Creating XML Objects .............................................................................................G-2. Creating Custom Softkeys ......................................................................................G-3. Text Menu Object (Menu Screens) ..........................................................................G-4. Text Screen Object (Message Screens) ..................................................................G-6. UserInput Object (User Input Screens) ...................................................................G-7. 41-001129-00 Rev 09, Release 1.4.1 xi Contents Contents Directory Object (Directory List Screen) (480i only) ..............................................G-12. Status Message Object (Idle Screen) ....................................................................G-14. Execute Commands Object (for executing XML commands) ...............................G-17. HTTP Post .............................................................................................................G-19. XML Schema File ..................................................................................................G-22. Limited Warranty . xii 41-001129-00 Rev 09, Release 1.4.1 Preface Preface About this guide Introduction This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the IP phones, Models 480i, 480i Cordless (480i CT), 9112i, and 9133i. It also includes details on the functioning and configuration of the IP phones. Note: Features, characteristics, requirements, and configuration that are specific to a particular IP phone model are indicated where required in this guide. Audience This guide is for network administrators, system administrators, developers and partners who need to understand how to operate and maintain the IP phone on a SIP network. It also provides some user-specific information. This guide contains information that is at a technical level, more suitable for system or network administrators. Prior knowledge of IP Telephony concepts is recommended. 41-001129-00 Rev 09, Release 1.4.1 xiii IP Phone Administrator Guide About this guide Other Documentation Preface The IP phone documentation consists of: · · SIP IP Phone Installation Guide ­ contains installation and set-up instructions, information on general features and functions, and basic options list customization. Included with the phone. Model 480i, 480i CT, 9112i, 9133i SIP IP Phone Administrator Guide ­ explains how to set the phone up on the network, as well as advanced configuration instructions for the SIP IP phone. This guide contains information that is at a technical level more suitable for a system or network administrator. SIP IP Phone User Guides ­ explains the most commonly used features and functions for an end user. · This Administrator Guide complements the Aastra product-specific Installation Guide and the Aastra product-specific User Guide. xiv 41-001129-00 Rev 09, Release 1.4.1 Software License Agreement About this guide Chapters and appendixes in this guide This guide contains the following chapters and appendixes: For An overview of the IP Phone firmware installation information IP Phone interface methods Administrator option information Configuring the IP Phone Operational information about the IP Phones Advanced operational information about the IP Phones Encryption information Firmware upgrade information Troubleshooting solutions Configuration parameters Configuration server setup Configuring the IP Phones at the Asterisk PBX Sample configuration files Sample BLF softkey settings Sample multiple proxy server configuration Creating XML applications Go to Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F Appendix G Contents 41-001129-00 Rev 09, Release 1.4.1 xv Chapter 1 Overview Overview About this chapter Introduction This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation.. Topics This chapter covers the following topics: Topic IP Phone Models Firmware Installation Information Firmware and Configuration Files Page page 1-2 page 1-3 page 1-6 41-001129-00 Rev 09, Release 1.4.1 1-1 IP Phone Administrator Guide IP Phone Models IP Phone Models Overview Description The IP Phone Models 480i, 480i CT, 9112i, and 9133i communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP). The 480i additionally supports the Media Gateway Control Protocol (MGCP). The 480i CT offers the base phone along with a cordless extension. References For more information about the features and installation requirements, see the SIP IP Phone Installation Guide for your specific model.. The following illustration shows the types of IP Phone Models. Xfe r Conf Xfe r Conf Icom es Servic es Servic Icom 480i (20 Softkeys, 9 Lines) 480i CT (includes handset) (20 Softkeys, 9 Lines, 15 Features Keys on Handset) Conf Xfer Dire Optio ctory Xfer Conf Save Delet e Optio ns Dire ctory ns L3 L2 Swap Delet Save e L1 Mut e Mut e 9133i 9112i (7 Programmable Keys, 9 Lines) (2 Programmable Keys, 1 Line) 1-2 41-001129-00 Rev 09, Release 1.4.1 Overview Firmware Installation Information Firmware Installation Information Overview Description The firmware setup and installation for the IP phone can be done using any of the following: · · Phone keypad menu (Phone UI) Aastra Web-based user interface (Aastra Web UI) When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version automatically, or you may need to download it manually. Installation Considerations The following considerations must be made before connecting the IP phone to the network: · · If you are planning on using dynamic IP addresses, make sure a DHCP server is enabled and running on your network. If you are not planning on using dynamic IP addresses, see Chapter 4, the section, "Configuring Network Settings Manually" on page 4-7 for manually setting up an IP address. To install the IP phone hardware and cabling, refer to the model-specific SIP IP Phone Installation Guide. 41-001129-00 Rev 09, Release 1.4.1 1-3 IP Phone Administrator Guide Firmware Installation Information Installation Requirements Overview The following are general requirements for setting up and using your SIP IP phone: · · · · A SIP-based IP PBX system or network installed and running with a number created for the new IP phone. Adherence to SIP standard RFC 3261. Access to a configuration server where you can store the firmware image and configuration files. The IP phone must be configured for a specific type of protocol to use. TFTP is enabled by default. You can configure the following protocols on the IP phone: -- TFTP (Trivial File Transfer Protocol) -- FTP (File Transfer Protocol) -- HTTP (Hypertext Transfer Protocol) Note: If you set TFTP, the configuration server must be able to accept connections anonymously. · · · · A 802.3 Ethernet/Fast Ethernet LAN Category 5/5e straight through cabling Power over Ethernet (PoE) power supply (optional accessory ­ necessary only if no inline power is provided on the network). (Not applicable to 9112i) Power adapter (included for certain models of 9112i, 9133i, and 480i CT). 1-4 41-001129-00 Rev 09, Release 1.4.1 Overview Firmware Installation Information Configuration Server Requirement Overview A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to: · · · Store the firmware images that you need to download to your IP phone. Stores configuration files for the IP phone Stores the software when performing software upgrades to the IP phone Reference For setting up your configuration server as a TFTP server, see Appendix B, "Configuration Server Setup." 41-001129-00 Rev 09, Release 1.4.1 1-5 IP Phone Administrator Guide Firmware and Configuration Files Firmware and Configuration Files Overview Description When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version and configuration files automatically, or you may need to download it manually. Note: Automatic download is dependant on your configuration server setup. The firmware consists of a single file called: · .st The configuration files consist of two files called: · · aastra.cfg .cfg The following table provides the firmware for each Aastra IP phone model. IP Phone Model 480i 480i CT 9112i 9133i Associated Firmware 480i.st 480i Cordless.st 9112i.st 9133i.st 1-6 41-001129-00 Rev 09, Release 1.4.1 Overview Firmware and Configuration Files Configuration File Precedence Overview Aastra IP phones can accept two sources of configuration data: · The server configuration most recently downloaded/cached from the configuration server files, aastra.cfg/.cfg (or the aastra.tuz/.tuz encrypted equivalents). Local configuration changes stored on the phone that were entered using either the IP phone UI or the Aastra Web UI · In the event of conflicting values set by the different methods, values are applied in the following sequence: 1. 2. 3. Default values hard-coded in the phone software Values downloaded from the configuration server Values stored locally on the phone The last values to be applied to the phone configuration are the values that take effect. For example, if a parameter's value is set in the local configuration (via Aastra Web UI or IP phone UI) and the same value was also set differently in one of the .cfg/aastra.cfg files on the configuration server, the local configuration value is the value that takes effect because that is the last value applied to the configuration. Configuration Methods You can use the following to setup and configure the IP phone: · · · IP phone UI Aastra Web UI Configuration files Models 480i and 480i CT have 20 softkeys available to configure the IP phone. Model 9133i has 7 programmable keys. Model 9112i has 2 programmable keys. 41-001129-00 Rev 09, Release 1.4.1 1-7 IP Phone Administrator Guide Firmware and Configuration Files References Overview For setting up and configuring the IP phone using either the IP phone UI, the Aastra Web UI, or the configuration files, see Chapter 4, "Configuring the IP Phones." For information about the softkey and programmable key parameters, see Appendix A, the section, "Softkey/Programmable Key Parameters" on page A-93. Installing the Firmware/Configuration Files The following procedure describes how to install the firmware and configuration files. Step 1 2 Action If DHCP is disabled, manually enter the configuration server's IP address. For details on setting DHCP, see Chapter 4, the section "DHCP" on page 4-4. Copy the firmware file .st to the root directory of the configuration server. The IP phone accepts the new firmware file only if it is different from the firmware currently loaded on the IP phone. Note: The attribute is the IP phone model (i.e., 480i.st, 9133i.st) 3 Copy the Aastra configuration files (aastra.cfg and .cfg) to the root directory of the configuration server. Note: The attribute represents the actual MAC address of your phone. (i.e., 00085D030996.cfg). 4 Note: Restart tthe IP phone as described in the section, "How to Restart the IP Phone" on page . 1-8 41-001129-00 Rev 09, Release 1.4.1 Chapter 2 Configuration Interface Methods Configuration Interface Methods About this chapter Introduction This chapter describes the methods you can use to configure the IP phones.. Note: Features, characteristics, requirements, and configuration that are specific to a particular IP phone model are indicated where required in this guide. Topics This chapter covers the following topics: Topic IP Phone UI Aastra Web UI Page page 2-2 page 2-5 41-001129-00 Rev 09, Release 1.4.1 2-1 IP Phone Administrator Guide IP Phone UI IP Phone UI Configuration Interface Methods The IP phone UI provides an easy way to access features and functions for using and configuring the IP phone. Hardkeys include Hold (480i/480iCT), Swap (9112i), Redial, Options, Xfer, Conf, Icom (480i/480iCT), and Services (480i/ 480iCT). Specific keys are also programmed to access the Directory List and the Callers List. Reference For more information on using the IP phone UI hardkeys, see Chapter 5, the section, "Hard Keys" on page 5-9. You can also refer to your model-specific IP Phone User Guide. Options Key The Options key allows you to access the "Options List" of each phone model. Accessible options in this list are for both user and administrator use. An administrator must enter a password for administrator options. Note: An administrator has the option of enabling and disabling the use of password protection in the IP phone UI. This is configurable using the configuration files only. For more information about this feature, see Appendix A, the section "Password Settings" on page A-8. This document describes the administrator options only. For a description of the user options in the "Options List", see your model-specific SIP IP Phone User Guide. 2-2 41-001129-00 Rev 09, Release 1.4.1 Configuration Interface Methods IP Phone UI The following illustration indicates the location of the Options Key on each phone model. Options Key Configuration Interface Methods Options Conf Directory Options Xfer 1 4 GHI 2 ABC 3 DEF Save Directory 5 JKL 6 MNO 9 WXYZ Delete Save Swap Delete 7 PQRS 8 TUV Conf * 0 # Xfer Mute 1 4 GHI 2 ABC 3 DEF 5 JKL 6 MNO 9 WXYZ # L3 9112i 7 PQRS 8 TUV L2 L1 * 0 Mute 9133i 480i Hold Redial Goodbye Options Options Key 1 4 GHI 2 ABC 5 JKL 3 DEF 6 MNO 9 WXYZ # Xfer Conf Icom Services 7 PQRS 8 TUV * 0 L1 L2 L3 L4 480i CT Handset 480i/480i CT 41-001129-00 Rev 09, Release 1.4.1 2-3 IP Phone Administrator Guide IP Phone UI Using the Options Key Configuration Interface Methods From the 480i/480iCT: Step 1 2 3 4 5 6 Action Press % on the phone to enter the Options List. Use the r and s to scroll through the list of options. To select an option, press the Show softkey, press 4, or select the number on the keypad that corresponds to the option. Use the Change softkey to change a selected option. Press the Done softkey at any time to save the changes and exit the current option. Press the Cancel softkey, press 3, or press y at any time to exit without saving changes. From the 480i CT handset: Step 1 2 3 4 Action Use the scroll keys  and Ï to scroll the options. Press y when done. Press the  key to enter the Options List when the phone is not in use. To select and change an option, press the r keys. From the 9112i and 9133i: Step 1 2 3 4 5 Action Press the Options key on the phone to enter the Options List. Use the r and s to scroll the list of options, or enter the number on the keypad that corresponds to the option. Press 4 to Clear, Set, or Change a value. The IP phone saves the settings immediately. Press the Options key again to exit the Options List. Press 4 to enter an option. 2-4 41-001129-00 Rev 09, Release 1.4.1 Configuration Interface Methods Aastra Web UI Aastra Web UI Configuration Interface Methods Description An administrator can setup and configure the IP phone using the Aastra Web UI. The Aastra Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape. Accessing the Aastra Web UI Use the following procedure to access the Aastra Web UI. Step 1 2 Action Open your web browser and enter the phone's IP address or host name into the address field. At the prompt, enter your username and password and click . The Network Status window displays for the IP phone you are accessing. Note: For an administrator, the default user name is "admin" and the password is "22222". For a user, the default user name is "user" and the password field is left blank. 3 You can logout of the Aastra Web UI at any time by clicking LOGOFF. 41-001129-00 Rev 09, Release 1.4.1 2-5 IP Phone Administrator Guide Aastra Web UI Configuration Interface Methods The following illustration is an example of a Network Status screen for the 480i IP phone. IP address or host name 480i Network Status Window Logout button The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings, Advanced Settings. Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. 2-6 41-001129-00 Rev 09, Release 1.4.1 Configuration Interface Methods Aastra Web UI Operation Configuration Interface Methods The Operation section provides the following options: Heading User Password Programmable Keys (9112i and 9133i only) Softkeys and XML (480i and 480i CT only) Handset Keys (480i CT only) Directory Reset Description Allows you to change user password. Allows you to configure up to 2 programmable keys on the 9112i and up to 7 on the 9133i. Allows you to configure up to 20 softkeys and load XML applications. Allows you to configure up to 15 softkeys on the handset. Allows you to copy the Callers List and Directory List from your IP phone to your PC. Allows you to restart the IP phone when required. Basic Settings The Basic Settings section provides the following options: Heading Preferences Description Allows you to set General specifications on the IP phone such as , idle display name, local dial plan, park and pickup call settings, and enable/disable call waiting tone and stuttered dial tone. This section also allows you to set intercom settings, map conference and redial keys, set ring tones, set priority alerts, and enable directed call pickup. Allows you to set a phone number destination for where you want calls forwarded. Call Forward 41-001129-00 Rev 09, Release 1.4.1 2-7 IP Phone Administrator Guide Aastra Web UI Advanced Settings Configuration Interface Methods The Advanced Settings section provides the following options: Heading Network Description Allows you to set basic network settings such as, DHCP and IP address, and advanced network settings such as, Network Address Translation (NAT) and time servers. The Network subcategory also allows you to set Type of Service (ToS)/Differentiated Services Code Point (DSCP), and VLAN settings Allows you to set basic and advanced global SIP settings, and Real-time Transport Protocol (RTP) settings that apply to all lines on the IP phone Allows you to set SIP authentication settings, SIP network settings, and DTMF method to use on a specific line Allows you to set the protocol to use on the configuration server (TFTP (default), FTP, or HTTP), configure automatic firmware and configuration file updates, enable/disable auto-resync, and assign an XML push server list. Allows you to manually perform a firmware update on the IP phone from the configuration server Allows you to perform troubleshooting tasks whereby the results can be forwarded to Aastra Technical Support for analyzing and troubleshooting Global SIP Lines 1 through 9 (480i, 480i CT, and 9133i only) Configuration Server Firmware Update Troubleshooting 2-8 41-001129-00 Rev 09, Release 1.4.1 Configuration Interface Methods Aastra Web UI Enabling/Disabling the Aastra Web UI Configuration Interface Methods The Aastra Web UI is enabled by default on the IP phones. A System Administrator can disable the Aastra Web UI on a single phone or on all phones if required using the configuration files. Use the following procedure to enable and disable the Aastra Web UI. To disable the Aastra Web UI: Configuration Files Step 1 2 Action Using a text-based editing application, open the .cfg file if you want to disable the Web UI on a single phone. Open the aastra.cfg file to disable the Web UI on all phones Enter the following parameter: web interface enabled: 0 Note: A value of zero (0) disables the Web UI on the phone. A value of 1 enables the Web UI. 3 4 Save the changes and close the .cfg or the aastra.cfg file. Restart the phone to apply the changes. The Aastra Web UI is disabled for a single IP phone or for all phones. 41-001129-00 Rev 09, Release 1.4.1 2-9 Chapter 3 Administrator Options Administrator Options About this chapter Introduction The IP phones provide specific options on the IP Phone UI that allow an administrator to change or set features and configuration information as required. For all models, you can also use the Aastra Web UI and the configuration files to enter and change values. Note: Specific options are configurable only via the IP Phone UI, and/or Aastra Web UI, and/or configuration files. See Chapter 4, "Configuring the IP Phones" for more information about configuring each option. This chapter provides information about the Administrator options. Topics This chapter covers the following topics: Topic Administrator Level Options IP Phone UI Options Aastra Web UI Options Configuration File Options Phone Status Basic Preferences (Aastra Web UI) Network Line Settings Page page 3-3 page 3-3 page 3-4 page 3-4 page 3-6 page 3-10 page 3-12 page 3-19 41-001129-00 Rev 09, Release 1.4.1 3-1 IP Phone Administrator Guide About this chapter Topic Page page 3-21 page 3-22 Administrator Options Configuration Server Settings Firmware Update Features 3-2 41-001129-00 Rev 09, Release 1.4.1 Administrator Options Administrator Level Options Administrator Level Options Administrator Options Description There are specific options available only to an Administrator on the IP phones. For the IP Phone UI, you can access the Administrator options via the "Options List" using a default password of "22222". Note: An administrator has the option of enabling and disabling the use of password protection in the IP phone UI. This is configurable using the configuration files only. For more information about this feature, see Appendix A, the section "Password Settings" on page A-8. For the Aastra Web UI, you can access the Administrator options by entering a user name and password. The default user name is "admin" and the default password is "22222". IP Phone UI Options The following are administrator options in the "Options List" on the IP phone UI: · · · Phone Status->Factory Default Network SIP Settings Reference For information about all other user options in the "Options List", see your model-specific SIP IP Phone User Guide. For procedures on configuring the IP phone via the IP phone UI, see Chapter 4, "Configuring the IP Phones." 41-001129-00 Rev 09, Release 1.4.1 3-3 IP Phone Administrator Guide Administrator Level Options Aastra Web UI Options Administrator Options The following are administrator options in the Aastra Web UI: · · Restore to Factory Defaults Basic Settings (Idle Display Name, Dial Plan, Dial Plan Terminator, Digit Timeout, Outgoing Intercom, Key Mapping, Priority Alert, Directed Call Pickup) Network Global SIP Line Settings Configuration Server Firmware Update Troubleshooting · · · · · · Reference For information about all other user options, see your model-specific SIP IP Phone User Guide. For procedures on configuring the IP phone via the Aastra Web UI, see Chapter 4, "Configuring the IP Phones." Configuration File Options A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator. Reference For a description of each configuration file parameter, see Appendix A, "Configuration Parameters." 3-4 41-001129-00 Rev 09, Release 1.4.1 Administrator Options Administrator Level Options Using the Configuration Files Administrator Options When you use the configuration files to configure the IP phones, you must use a text-based editing application to open the configuration file (aastra.cfg or .cfg). Use the following procedure to add, delete, or change parameters and their settings in the configuration files. Note: Apply this procedure wherever this Administrator Guide refers to configuring parameters using the configuration files. Configuration files Step 1 2 Action Using a text-based editing application, open the configuration file for the phone, for which you want to configure the directory list (either aastra.cfg, .cfg or both). Enter the required configuration parameters followed by the applicable value. For example, directory 1: company_directory directory 2: my_personal_directory 3 4 Save the changes and close the configuration file. If the parameter requires the phone to be restarted in order for it to take affect, use the IP Phone UI or the Aastra Web UI to restart the phone. 41-001129-00 Rev 09, Release 1.4.1 3-5 IP Phone Administrator Guide Administrator Level Options Phone Status Administrator Options The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. This option also allows you to restart the phone, and set the phone to factory defaults. You can display phone status and reset the phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry. However, the "Restore Defaults" option (9112i/9133i) and the "Factory Default" option (480i/480i CT) are for administrator use only. 9112i Phone Status 1. Network Port 2. Firmware Version 3. Restart Phone 4. Restore Defaults =Enter =Next 9133ii Phone Status 1. Network Port 1 2. Network Port 2 2. Firmware Version 3. Restart Phone 4. Restore Defaults =Enter =Next 3-6 41-001129-00 Rev 09, Release 1.4.1 Administrator Options Administrator Level Options 480i/480i CT Administrator Options Phone Status 1. Network Status 2. Firmware Version 3. Restart Phone 4. Factory Default Show Done The following information displays for phone status on the IP phone UI: · Network Port (9112i only) Displays the network status of the Ethernet port at the back of the phone. Also displays the IP and MAC address of the phone. These fields are read-only. Network Port 1 and Port 2 (9133i only) Displays the network status of the Ethernet ports at the back of the phone. Also displays the IP and MAC address of the phone. These fields are read-only. Network Status (480i and 480i CT only) Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone's IP and MAC addresses. These fields are read-only. Firmware Version Displays information about the firmware that is currently installed on the IP phone. Restart Phone This option lets you reboot the phone. A reset may be necessary when: There is a change in your network, OR To re-load modified configuration files, OR If the settings for the IP phone on the IP PBX system have been modified. · · · · 41-001129-00 Rev 09, Release 1.4.1 3-7 IP Phone Administrator Guide Administrator Level Options Administrator Options ·Factory Default (admin only) This option lets you reset the phone to its factory default settings. There are two options in setting the factory defaults on the IP phone: -All Defaults -Config Only The "All Defaults" option resets the factory defaults for all of the settings in the aastra.cfg, .cfg, and local configuration. Performing this option results in losing all user-modified settings. The "Config Only" option resets the settings on the local IP phone configuration only. Phone Status via Aastra Web UI In the Aastra Web UI, the "Network Status", "Hardware Information", and "Firmware Information" options are read only and available for viewing by the user and administrator. Resetting the IP phone to factory defaults using the Aastra Web UI (Operation->Reset->Current Settings) is available to the administrator only. 3-8 41-001129-00 Rev 09, Release 1.4.1 Administrator Options Administrator Level Options The following information displays for phone status in the Aastra Web UI at the location Status->System Information. This information is available to the user and the administrator as read-only. · Network Satus Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone's IP and MAC addresses. Information in this field includes Link State, Negotiation, Speed, and Duplex for Port 0 and Port 1. Hardware Information Displays the current IP phone platform and the revision number. Firmware Information Displays information about the firmware that is currently installed on the IP phone. Information in this field includes Firmware Version, Firmware Release Code, Boot Version, Release Date/Time. · Factory Default Feature A user and administrator can restart the phone at Operation->Reset->Phone. However, only an administrator has access to restoring factory defaults to the IP phone at Operation->Reset->Current Settings. There are two options for setting factory defaults using the Aastra Web UI: Restore to Factory Defaults Remove Local Configuration Settings Administrator Options · · The "Restore to Factory Defaults" option resets the factory defaults for all of the settings in the aastra.cfg, .cfg, and local configuration. Performing this option results in losing all user-modified settings. The "Remove Local Configuration Settings" option resets the settings on the local IP phone configuration only. Reference For procedures in setting factory defaults, see Chapter 9, "Troubleshooting." 41-001129-00 Rev 09, Release 1.4.1 3-9 Basic Preferences (Aastra Web UI) An administrator can configure the following basic preferences using the Aastra Web UI: · Idle Display Name 1 and 2 The names that display on the idle screen rather than the user name and phone number. Local Dial Plan A dial plan that describes the number and pattern of digits that a user dials to reach a particular telephone number. Dial Plan Terminator A dial plan terminator or timeout. When you configure the IP phone to use a dial plan terminator (such as the pound symbol (#)) the phone waits 4 or 5 seconds after you pick up the handset or press a key to make a call. Digit Timeout Represents the time, in seconds, to configure the timeout between consecutive key presses. Park Call (users and admin) The parking of a live call to a specific extension. Pickup Parked Call (users and admin) Picking up a parked call at the specified extension. Incoming/Outgoing Intercom Calls Specifies whether the IP phone or the server is responsible for notifying the recipient that an Intercom call is being placed. Also specifies the prefix code for server-side Intercom calls, and specifies the configuration to use when making the Intercom call. Note: Users and administrators can configure incoming Intercom calls. Only administrators can configure outgoing Intercom calls. · · · · · · Administrator Options Administrator Level Options · · Key Mapping Allows you to set the Redial and/or Conf keys as speedial keys. Priority Alerting Enabling/disabling priority alert by setting specific ring tones for types of calls (Group, External, Internal, Emergency, Priority). Directed Call Pickup Enabling/disabling of directed call pickup feature and the playing of a ring tone splash. Administrator Options · References For more information about each of these features, see Chapter 5, "Operational Features." 41-001129-00 Rev 09, Release 1.4.1 3-11