480i SIP IP PHONE Release 1.4 41-000098-00-08 User Guide Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved. SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. 480i IP Phone User Guide iii Table of Contents Table of Contents About this Guide ..........................1 Documentation.............................1 Introduction ..................................1 Phone Features ..........................1 General Requirements ................1 Installation and Setup..................2 Getting Started.............................3 When You First Plug in Your Phone ..............................3 Updating Your Phone..................3 Startup Screens ..........................3 Network Disconnected ................4 Restarting Your Phone................4 Customizing Your Phone ............5 Setting Your Options ...................5 Using the 480i Phone...................7 Hard keys....................................7 Multiple Line and Call Appearances ............................7 Idle State.....................................8 Softkeys ......................................9 Customized Softkeys ..................9 Connected State .......................14 Making Calls ...............................15 Dialing a Number Live...............15 Pre-dialing a Number ................15 Using Handsfree Speakerphone ... 15 Using a Headset........................16 Intercom ....................................16 Redial........................................18 Mute ..........................................18 Receiving Calls .........................18 Handling Calls ............................19 Placing a Call on Hold...............19 Transferring a Call.....................19 Conferencing Calls....................20 Picking up Calls.........................21 Ending Calls ..............................21 Call Forwarding.........................22 Park Calls/Pick Up Parked Calls ... 23 v Additional Features....................27 Star Codes ................................27 Services ....................................27 Callers List ................................28 Missed Calls Indicator ...............29 Directory List .............................30 Voicemail...................................31 Suppressing DTMF Playback....33 Ring Tones and Tone Sets........34 Stuttered Dial Tone ...................36 Call Waiting Tone ......................36 Language ....................................37 Setting Language ......................37 Troubleshooting Solutions........38 Limited Warranty........................41 About this Guide About this Guide This guide explains how to use the basic features of your new 480i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 480i/ 480i CT/9112i/9133i IP Phone Administration Guide. Introduction This 480i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 480i has all the features of a regular business set and more, allowing you to make and receive calls, transfer, conference and more. Phone Features · A 3.5" x 2.25" backlit display. · 6 multi-functional softkeys - as default or customized settings · 4 line/call appearance buttons with corresponding lights. · Up to 5 additional line/call appearances as softkeys. · Enhanced busy lamp fields. · Full-duplex speakerphone for handsfree. · Built-in-two-port, 10/100 Ethernet switch which lets you share a connection with your computer. · Inline power support, which eliminates power adapters. Documentation · Aastra 480i Installation Guide ­ installation and set-up instructions, general features and functions, and basic options list customization. Included with the telephone. · Aastra SIP 480i IP Phone User Guide ­ explains the most commonly used features and functions for an end user. · Aastra SIP 480i/480i CT/9112i/ 9133i IP Phone Administration Guide ­ explains how to set the 480i phone up on the network and contains advanced configuration instructions for the 480i. This guide has instructions that are at a user level. General Requirements · A SIP-based IP PBX system or network installed and running with a number created for the new 480i IP phone. · Adherence to SIP standard RFC 3261. · Access to a configuration server where you can store the firmware image and configuration files. The configuration server must be able to accept connections anonymously (if TFTP is used). 480i IP Phone User Guide 1 · The IP phone must be configured for a specific type of protocol to use. (TFTP is enabled by default). You can configure the following protocols on the IP phone: - TFTP (Trivial File Transfer Protocol) - FTP (File Transfer Protocol) - HTTP (Hypertext Transfer Protocol) · A 802.3 Ethernet/Fast Ethernet LAN · Category 5/5e straight through cabling · Power over Ethernet (PoE) power supply (optional accessory ­ necessary only if no inline power is provided on the network). Installation and Setup If your system administrator has not already setup your 480i phone, please refer to the Aastra 480i Installation Guide for basic installation and physical setup of the 480i. For more advanced administration and configuration information, system and network administrators should refer to the Aastra SIP 480i/480i CT/ 9112i/9133i IP Phone Administration Guide. Introduction 2 480i IP Phone User Guide Getting Started Getting Started When You First Plug in Your Phone The 480i automatically begins the startup sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The first screen to display is the Aastra splash screen. Startup Screens After the phone displays the Aastra splash screen, or after downloading an update (if an update was available), the phone displays the Idle State screen. Mon Apr 17 11:30pm Joe Smith 1101 Sales Dept Voice mail DND Call Home Call Fwd More Note: The Idle State screen on your phone may not look exactly as the figure above. The softkeys and configuration shown are an example of what could be set up on your phone by your system administrator. Updating Your Phone After displaying the Aastra splash screen, the 480i checks settings and checks for new configuration and firmware updates on the configuration server. If a new update is found, the phone displays the update it is installing (either "Updating Config" or "New Firmware"). This may take a few moments while the configuration server downloads the latest updates. Your system or network administrator manages the updates for the IP phones on the configuration server. Important! Do not unplug or remove power from the phone while it is checking and installing firmware. 60% Checking for Firmware Do not unplug phone! 480i IP Phone User Guide 3 Network Disconnected The "Network Disconnected" prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network. The phone also displays the default time and date of 12:00am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and will display the "Network Connected" prompt for a few seconds. However, if changes have been made to your phone's network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 480i Installation Guide, the section, "Connecting to the Network and to Power". Check with your system or network administrator for assistance. Note: f the phone displays "No Service" you can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your system administrator. Important! Do not unplug or remove power to the phone while it is checking or installing firmware. You can restart your phone using the IP phone UI or the Aastra Web UI.: IP Phone UI 1. Press % on the phone to enter the Options List. 2. Select Phone Status. 3. Select Restart Phone. 4. Press Restart to restart the phone. Note: To cancel without restarting the phone, press Cancel.: Getting Started Aastra Web UI 1. Click on Operation->Reset. 2. Click . Restarting Your Phone You may want to restart your phone to check for updates from the configuation server. You may also need to restart your phone if you have been asked to do so by your network or system administrator, or if you are having problems with your phone. Note: Your phone will be temporarily out of service during the restart and downloading process. 3. Click OK at the confirmation prompt. 4 480i IP Phone User Guide Customizing Your Phone Customizing Your Phone Pressing the % key gives you a list of configuration options. You can also change these options in your phone through the Aastra Web UI. Refer to the Aastra 480i Installation Guide for information on less advanced configuration options. Note: Some options should only be set up or changed by a network or system administrator. Please contact your system or network administrator before adjusting any administrator level options. For more information on these options, administrators should refer to the Aastra SIP 480i/480i CT/9112i/9133i IP Phone Administration Guide. Setting Your Options 3. Use s to scroll to Network Status and press the Show softkey. Phone Status 1.Network Status 2.Firmware Version 3.Reset Phone 4.Factory Default Show Done 4. Press the IP Addr softkey. Attr. LinkStat. Negotiat. Speed Duplex IP Addr MAC Addr Done Port0 Link Auto 100M Full Port1 N/Link Auto 10M Half Aastra Web UI You can access specific configuratio ...