51i IP Phone User Guide Release 2.1 41-001212-00 Rev 00 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved. Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. Software License Agreement Model 51i IP Phone User Guide iii Table of Contents Software License Agreement .................................................................... iii About This Guide ........................................................................................1 Documentation.............................................................................................1 Introduction .................................................................................................2 Phone Features......................................................................................................... 2 Requirements........................................................................................................... 2 Installation and Setup .............................................................................................. 3 Getting Started.............................................................................................4 Plugging in and Starting the Phone ......................................................................... 4 Idle Screens ............................................................................................................. 6 Incomplete Configuration........................................................................................ 7 No Service ............................................................................................................... 7 Connected State Screens.......................................................................................... 7 IP Phone Keys and Key Descriptions ........................................................8 Key Description*..................................................................................................... 8 Methods for Customizing Your Phone ....................................................10 Phone Options via the IP Phone UI ....................................................................... 10 Phone Options via the Aastra Web UI................................................................... 13 Phone Status...............................................................................................16 Phone Status via IP Phone UI................................................................................ 16 Finding Your Phone's IP Address ........................................................................ 16 Phone Status via the Aastra Web UI...................................................................... 17 Table of Contents Customizing Your Phone ..........................................................................18 Ring Tones and Tone Sets ..................................................................................... 18 Contrast Level ....................................................................................................... 21 Live Dialpad* ....................................................................................................... 21 Time and Date ....................................................................................................... 22 Language ............................................................................................................... 25 User Password ....................................................................................................... 27 Resetting a User Password .................................................................................... 29 Restarting your phone............................................................................................ 30 Phone Lock............................................................................................................ 31 Defining an Emergency Dial Plan ......................................................................... 33 Speeddial Keys ...................................................................................................... 35 Transfer Key.......................................................................................................... 40 Conference Key ..................................................................................................... 41 v Table of Contents Table of Contents Making Calls..............................................................................................42 Dialing a Number .................................................................................................. 42 Using Handsfree Speakerphone ............................................................................ 42 Redial..................................................................................................................... 43 Mute....................................................................................................................... 45 Receiving Calls...........................................................................................46 Answering an Incoming Call................................................................................. 46 Sending an Incoming Call to Voicemail................................................................ 46 Handling Calls ...........................................................................................47 Placing a Call on Hold........................................................................................... 47 Transferring Calls.................................................................................................. 48 Conferencing Calls ................................................................................................ 49 Ending Calls .......................................................................................................... 50 Managing Calls..........................................................................................51 Directory List......................................................................................................... 51 Callers List............................................................................................................. 61 Call Forwarding..................................................................................................... 67 Additional Features...................................................................................70 Star Codes.............................................................................................................. 70 Suppress DTMF Playback ..................................................................................... 70 Display DTMF Digits............................................................................................ 71 Enable/Disable Call Waiting ................................................................................. 72 Play Call Waiting Tone ......................................................................................... 74 Stuttered Dial Tone................................................................................................ 75 XML Beep Support ............................................................................................... 76 Status Scroll Delay ................................................................................................ 77 Incoming Call Interrupts Dialing........................................................................... 78 Goodbye Key Cancels Incoming Calls.................................................................. 79 Incoming Intercom Call Features .......................................................................... 81 Using Redial Key for "Last Number Redial" ........................................................ 83 Available Features Enabled by Administrators .....................................84 Missed Call Summary Subscription ...................................................................... 84 Customizable Callers List Key .............................................................................. 84 Autodial (Hotline and Warmline).......................................................................... 85 Answer and Ignore Softkeys for XML Applications............................................. 85 "Hold" Feature Enhancement (for Broadsoft Servers).......................................... 85 Troubleshooting Solutions ........................................................................86 Limited Warranty .....................................................................................93 Appendix A - Time Zone Codes .................................................................1 vi About This Guide This guide explains how to use your new 51i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone. Documentation · Aastra 51i IP Installation Guide ­ installation and set-up instructions, general features and functions, and basic options list customization. This guide is included in the box with your phone. · Aastra SIP 51i IP Phone User Guide ­ explains the most commonly used features and functions. This guide can be downloaded from www.aastratelecom.com. · Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administration Guide ­ explains how to set the 51i phone up on the network and contains advanced configuration instructions for the 51i. This is an administrator level guide. This guide can be downloaded from www.aastratelecom.com. About This Guide Model 51i IP Phone User Guide 1 Introduction Introduction This 51i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 51i IP telepho ...