57i IP Phone User Guide Release 2.0 41-001201-00 Rev 01 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved. Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. 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Software License Agreement Model 57i IP Phone User Guide iii Table of Contents Software License Agreement..................................................................... iii About this Guide .......................................................................................... 1 Documentation............................................................................................. 1 Introduction .................................................................................................. 2 Phone Features .......................................................................2 Requirements ..........................................................................2 Installation and Setup.............................................................2 Getting Started ............................................................................................. 3 Plugging in and Starting the Phone ........................................3 Network Connected/Network Disconnected ..........................7 Idle Screen ..............................................................................8 Phone Options via the IP Phone UI .......................................12 References ............................................................................13 Phone Options via the Aastra Web UI...................................14 User Password ........................................................................................... 18 Using Your Phone ...................................................................................... 20 Key Descriptions........................................................................................ 20 Multiple Line and Call Appearances .....................................23 Softkeys ...................................................................................................... 24 Softkey Functions .................................................................25 State-Based Softkeys (Bottom Keys only) ...........................26 Softkeys as Line/Call Appearances ......................................28 Softkeys as Speeddials .........................................................31 Softkeys as "Do not Disturb" ................................................35 Softkeys as Busy Lamp Field (BLF) ......................................36 Softkeys as BLF List .............................................................38 Softkeys for Accessing XML Services ..................................40 Softkeys as Flash Key...........................................................44 Softkeys as Sprecode ...........................................................45 Static and Softkey Settings for Park/Pickup ........................47 Softkeys as Last Call Return (lcr) (Sylantro Servers only)...53 Softkeys as Services.............................................................55 For more information about Services you can access on your phone, contact your system administrator. .......................55 Softkeys as Directory............................................................57 Softkeys as Callers List ........................................................59 Softkeys as an Intercom Key................................................61 Softkeys as an Empty Key ....................................................63 Deleting a Softkey ................................................................64 Restarting your phone............................................................................... 65 Table of Contents v Table of Contents Table of Contents Making Calls ............................................................................................... 66 Dialing a Number...................................................................66 Pre-dialing a Number.............................................................66 Using Handsfree Speakerphone............................................................ 67 Using a Headset ...................................................................................... 67 Intercom ................................................................................69 Redial.....................................................................................71 Mute.......................................................................................72 Receiving Calls .......................................................................................... 73 Answering an Incoming Call .................................................73 Sending an Incoming Call to Voicemail................................73 Handling Calls ............................................................................................ 74 Placing a Call on Hold ...........................................................74 Transferring Calls..................................................................76 Conferencing Calls ................................................................77 Picking up Calls.....................................................................80 Ending Calls...........................................................................80 Managing Calls .......................................................................................... 81 Directory List.........................................................................81 Callers List ............................................................................88 Call Forwarding .....................................................................93 Missed Calls Indicator ..........................................................96 Voicemail...............................................................................97 Additional Features ................................................................................... 98 Star Codes .............................................................................98 Suppressing DTMF Playback ................................................98 Display DTMF Digits ..............................................................99 Stuttered Dial Tone .............................................................100 Play Call Waiting Tone ........................................................101 Incoming Intercom Calls and Auto-Answer ........................102 Using Redial Key for "Last Number Redial" .......................103 Ring Tones and Tone Sets ..................................................104 Time and Date .....................................................................108 Locking and Unlocking the Phone ......................................112 Resetting a User Password ................................................114 Defining an Emergency Dial Plan........................................115 Language ...................................................................................................117 Specifying the Language to Use .........................................117 Model 536 and 560 Expansion Modules .................................................119 Troubleshooting Solutions ..................................................................... 121 vi Table of Contents Limited Warranty...................................................................................... 125 Appendix A - Time Zone Codes.............................................................. A-1 Table of Contents vii About this Guide This guide explains how to use the basic features of your new 57i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 53i, 55i, 57i, and 57i CT IP Phone Administration Guide. Documentation · Aastra 57i IP Phone Installation Guide ­ Installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included with the telephone. · Aastra 57i IP Phone User Guide ­ Describes the most commonly used features and functions for an end user. · Aastra 53i, 55i, 57i, and 57i CT IP Phone Administration Guide ­ Describes how to set the 57i phone up on the network and contains advanced configuration instructions for the 57i. This guide has instructions that are at a user level. About this Guide Model 57i IP Phone User Guide 1 Introduction Introduction This 57i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 57i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. Phone Features · 11 line graphical LCD screen (144 x 128 pixels) with white backlight · 12 multi-functional softkeys -- 6 Top Keys: Programmable static softkeys (up to 10 programmable functions) -- 6 Bottom Keys: Programmable state-based softkeys (up to 20 programmable functions) · 4 call appearance lines with LEDs · Supports up to 9 call lines · Full-duplex speakerphone for handsfree calls · Headset support (modular connector) · Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer. · Inline power support (based on 802.3af standard) which eliminates power adapters. · AC power adapter (included) · Enhanced busy lamp fields* · Set paging* * Availability of feature dependant on your phone system or service provider. Requirements The 57i IP Phone requires the following environment: · SIP-based IP PBX system or network installed and running with a SIP account created for the 57i phone. · Access to a Trivial File Transfer Protocol (TFTP), File ...