User manual AASTRA 9112I IP PHONE

9112i IP PHONE RELEASE 1.4 USER GUIDE 41-000111-00 -08 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved. SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. 9112i IP Phone User Guide iii Table of Contents Table of Contents About This Guide .........................1 Documentation.............................1 Introduction ..................................1 Phone Features ..........................1 Requirements..............................1 Installation and Set-up ................2 Getting Started.............................3 When You First Plug in Your Phone.......................................3 Updating Your Phone..................3 Start up Screens .........................3 Incomplete Config. ......................3 No Service ..................................3 Setting Your Options ..................4 Aastra Web UI...............................5 Finding Your Phone's IP Address . 5 Accessing the Aastra Web UI .....5 User Password .............................6 Using Your Phone ........................7 Hard Keys ...................................7 Navigation Arrow Keys................7 Programmable Keys ....................8 Setting Speeddial ........................8 Setting a Key for "Do Not Disturb" (DND) ..........10 Setting a "Flash Key" ................10 Setting a Key for "XML".............11 Setting "Park/Pickup" Keys .......12 Editing a Programmable Key ....14 Deleting a Programmable Key ..14 Restarting your phone...............15 Making Calls ...............................16 Dialing a Number ......................16 Using Handsfree Speakerphone ... 16 Using a Headset........................16 Incoming Intercom Calls............17 Redial........................................18 Mute ..........................................18 v Receiving Calls ..........................19 Answering an Incoming Call......19 Sending an Incoming Call to Voicemail................................19 Handling Calls ............................19 The Swap Key ..........................19 Placing a Call on Hold ...............20 Transferring Calls......................20 Conferencing Calls....................21 Ending Calls ..............................22 Managing Calls...........................23 Directory List .............................23 Callers List ................................26 Call Forwarding .........................28 Additional Features....................30 Suppressing DTMF Playback....30 Setting Ring Tones and Tone Sets 30 Stuttered Dial Tone ...................32 Call Waiting Tone ......................32 Language ....................................33 Troubleshooting Solutions........34 Limited Warranty........................37 About This Guide About This Guide This guide explains how to use your new 9112i phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. Introduction The 9112i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 9112i IP telephone provides communication over an IP Network using the SIP IP telephony protocol. Phone Features · Three-line backlit display screen · 2 Programmable buttons, which can be programmed as speed dials · Full-duplex speakerphone for handsfree calls · Built-in single port, 10/100 Ethernet jack · Power adapter Documentation · Aastra 9112i IP Installation Guide ­ installation and set-up instructions, general features and functions, and basic options list customization. This guide is included in the box with your phone. · Aastra SIP 9112i IP Phone User Guide ­ explains the most commonly used features and functions. This guide can be downloaded from www.aastra.com · Aastra SIP 480i/480i CT/9112i/ 9133i IP Phone Administration Guide ­ explains how to set the 9112i phone up on the network and contains advanced configuration instructions for the 9112i. The Administrator Guide has instructions that are at an adminstrator level. Requirements · A SIP-based IP PBX system or network installed and running with a number created for the new 9112i IP phone. · Adherence to SIP standard RFC 3261. · Access to a configuration server where you can store the firmware image and configuration files. The configuration server must be able to accept connections anonymously. · The IP phone must be configured for a specific type of protocol to use. (TFTP is enabled by default). You can configure the following protocols on the IP phone: - TFTP (Trivial File Transfer Protocol) - FTP (File Transfer Protocol) - HTTP (Hypertext Transfer Protocol) · A 802.3 Ethernet/Fast Ethernet LAN · Category 5/5e straight through cabling · Power adapter 9112i IP Phone User Guide 1 Installation and Set-up If your system administrator has not already set-up your 9112i phone, please refer to the Aastra 9112i Installation Guide for basic installation and physical set-up of the 9112i. For more advanced administration and configuration information, system administrators should refer to the Aastra SIP 480i/ 480i CT/9112i/9133i IP Phone Administration Guide. Introduction 2 9112i IP Phone User Guide Getting Started Getting Started The 9112i must be set up and configured prior to its first use. This section describes phone behaviour and start up screens you may see when the phone is first plugged in, or when it is restarted. Important! Do not unplug or remove power to the phone while it is checking or installing firmware. Start up Screens After the phone displays the Aastra splash screen or after downloading an update (if an update was available), the phone displays the Idle State screen: When You First Plug in Your Phone The 9112i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The first screen the phone displays is the Aastra splash screen. John Burns 9054550055 Jun 8 2:55pm The basic Idle State screen lists your name, extension, and today's date and time. This screen is shown whenever your phone is not in use. )=IJH= ' E Updating Your Phone After displaying the Aastra splash screen, the 9112i checks settings and looks for new configuration and firmware updates for the phone from the server. If a new update is found, the phone displays the message "Updating Config" or "New Firmware". This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your system administrator and should be scheduled during non-business hours or slow call periods. Incomplete Config. If your phone displays a "No Service" message without any extension or user name at the end of the start up sequence instead of the Idle State screen, this means your system administrator has not set up your extension correctly. Contact your system administrator for assistance. No Service The "No Service" or "Network disconnected" prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network, or the account has not been configured by the administrator. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the phone and to the wall jack. Checking for new firmware... 9112i IP Phone User Guide 3 The phone should automatically detect when the connection is reconnected and will display the "Network Connected" prompt temporarily. If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting your phone" on page 15. For more information about connecting your phone, refer to the Aastra 9112i Installation Guide under the section "Connecting to the Network and to Power". Check with your system administrator for assistance. The "Network Settings" and "SIP Settings" selections are administrator level options, and require an administrator password to access. Setting defaults under "Phone Status" also requires an administrator password. These options should only be set up and changed by your system administrator. For more information about customizing your phone, see the section "Customizing Your Phone" in the Aastra 9112i Installation Guide. For more information about administrator options, contact your system administrator. Getting Started Setting Your Options Pressing the I button gives you a list of configurable options. These options allow you to customize your phone settings. 1 2 3 4 5 6 7 8 9 10 11 12 Language Time and Date Set Ring Tone Clear Msg. Wtg. Contrast Level Live Dialpad Headset Settings Call Forward Network Settings SIP Settings Phone Status User Password 4 9112i IP Phone User Guide Aastra Web UI Aastra Web UI You can access the 9112i phone's options using the Aastra Web UI. In order to access the Aastra Web UI, you will need to know the IP address of your phone. Finding Your Phone's IP Address IP Phone UI 1. Press the I button on the phone to enter the Option List. Accessing the Aastra Web UI Aastra Web UI 1. Open your web browser and enter the phone's IP address or host name into the address field. 2. At the prompt, enter your username and password and click . Note: For a user, the default user name is "user" and the password field is left blank. 2. Use the V key to scroll down the list of options to Phone Status and press the U key to select. The Network Status window displays for the IP phone you are accessing. 11 Phone Status =Next =Enter 3. You can logout of the Aastra Web UI at any time by clicking LOGOFF. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. 3. Select "Network Port" and press the U key. 1 Network Port =Next =Enter Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. The IP address of your 9112i IP phone displays in the "IP Address" field. IP Address: 10.40.50.112 =Exit =Next 9112i IP Phone User Guide 5 Operation The Operation section provides the following options: - User Password - Allows you to change user password - Programmable Keys - Allows you to configure up to 2 programmable keys for a specific function (speeddial, do not disturb (DND), Extensible Markup Lanaguage (XML), flash, park, and pickup). - Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. - Reset - Allows you to restart the IP phone when required. 3. Enter the current user password and press U. 4. Enter the new user password and press U. 5. Re-enter the new user password and press U. A message, "Password Changed" displays on the screen. Aastra Web UI 1. Click on Operation->User Password. User Password Basic Settings The Basic Settings section provides the following options: - Preferences - Allows you to set suppression of DTMF playback, set incoming intercom settings, enable/ disable call waiting tone and stuttered dial tone, and set global tone set and ring tone. - Call Forward - Allows you to set a phone number destination for where you want calls forwarded. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is "user" (all lowercase) and the password field is left blank. If you have forgotten your password, contact your system administrator for assistance. User Password This category allows you to change the web-access password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press I on the phone to enter the Options List. 2. Select User Password and press U. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click changes. to save your 6 9112i IP Phone User Guide Using Your Phone Using Your Phone The following sections describe the various 9112i phone key functions, and how they help you make and manage your calls and caller information. These keys are static and cannot be programmed or changed. They are located to the far upper right of the dial pad. Hard Keys The following hard keys labeled on your phone are configured for the call handling features: · Callers n · Conference l · Transfer k · Redial m Options Directory Save Delete Swap · Mute j These keys are static and cannot be programmed or changed. They are located to the right of the dial pad. Navigation Arrow Keys The arrow keys located below the display are navigation keys that allow you to scroll through and select various options. Conf Xfer The following keys are configured for managing phone features and settings: · Options (I) · Directory (J) · Save (K) · Delete (L) · Swap (o) 9112i IP Phone User Guide 7 Programmable Keys There are 2 programmable keys on the 9112i phone, located to the far right of the dial pad, below the Swap key. You can set the programmable keys with any of the following functions: · speeddial · DND (do not disturb) · flash · XML · Park · Pickup These keys can also be set up to quickly access features such as Call return (*69) or Voicemail. Note: Quick access features like Call return and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. Entering a Name/Number for Speeddial Key IP Phone UI To enter a number and name in a programmable key: 1. Press K. The screen displays "Save to?" 2. Select a Programmable Key (M) you want to save to. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. 4. Press K. Note: To add a one second pause during number editing press Programmable Keys O. Setting Speeddial The speeddial function can be set using the IP phone UI or the Aastra Web UI. You can save 2 speed dial numbers and names to the 9112i. These can be programmed to dial directly to another person's line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. Use the following procedures to set speeddial on the 9112i IP phone. Enter Number 5553491234_ Use Save to end 5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C). Press U to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press U. To backspace and erase a mistake, press T or L. You can save up to 16 letters and numbers on each programmable key entry. 8 9112i IP Phone User Guide Programmable Keys 6. Press K to finish. Saved Memory key 5553491234 Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key To save an entry from your Redial, Callers, or Directory lists from the IP phone: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your speed dial. 2. Press K. 3. Press the selected speed dial. If the name is displayed with the number, both are saved to the speed dial. If no name is displayed, you can enter the name using the dial pad. Aastra Web UI 1. Click on Operation-> Programmable Keys. 2. Select "Hard Key 1" or "Hard Key 2". 3. In the "Type" field, select speeddial to apply to the programmable key. 4. In the "Value" field, enter the phone number or extension to apply to this hard key for speeddialing. 5. Click changes. to save your 6. Click on Operation->Reset. 7. In the "Restart Phone" field click to restart the IP phone. 9112i IP Phone User Guide 9 Setting a Key for "Do Not Disturb" (DND) The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your system administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set. If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI. Aastra Web UI 1. Click on Operation-> Programmable Keys. Setting a "Flash Key" You can set a programmable key to generate a flash event when it is pressed on the 9112i. You do this by setting the programmable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Aastra Web UI 1 Click onOperation-> Programmable Keys. Programmable Keys 2 Select a "Hard Key 1" through "Hard Key 7". 3 In the "Type" field, select flash. 4 Click to save your changes. 5 Click on Operation->Reset. 6 In the "Restart Phone" field click to restart the IP phone. 2. Select "Hard Key 1" or "Hard Key 2". 3. In the "Type" field, select do not disturb to apply to the programmable key. 4. Click to save your changes. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. 10 9112i IP Phone User Guide Programmable Keys Setting a Key for "XML" The 9112i IP phone has a feature you can enable called "XML" (Extensible Markup Language). Setting a programmable key to XML allows you to access special services set up by your system administrator. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. Contact your system administrator for more information. You can set a programmable key on the 9112i phone to use XML using the Aastra Web UI. However, the XML services must be set up by your system administrator before you can use the key. Contact your system administrator for more information. Aastra Web UI 1. Click on Operation-> Programmable Keys. Accessing the XML Service After a system administrator has created and saved an XML application to your IP phone, the customized service is ready for you to use. Note: The programmable key on your phone must be set to "XML". IP Phone UI 1. Press the programmable key configured for XML on the 9112i phone. A "Custom Features" screen displays (or a title configured by your system administrator). 2. Use the r and s to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the programmable key. For user input services, follow the prompts as appropriate. 4. To exit from the "Customized Features" screen, press the XML programmable key again. 2. Select "Hard Key 1" or "Hard Key 2". 3. In the "Type" field, select xml to apply to the programmable key. 4. In the "Value" field, enter the IP address of the XML application. Note: Contact your system administrator for the appropriate value to enter in the "Value" field. 5. Click to save your changes. 6. Click on Operation->Reset. 7. In the "Restart Phone" field click to restart the IP phone. 9112i IP Phone User Guide 11 Setting "Park/Pickup" Keys The 9112i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/ Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers. You can set the programmable keys on the 9112i to use the park/ pickup feature by setting a programmable key as "Park" or "Pickup" and then: · specify a value Note: The values you enter for each softkey are dependent on the type of server you are using (Asterisk, BroadWorks, Sylantro, or ININ PBX). The park/pickup feature performs as follows: · When a call comes in, and you pickup the handset, you can press the applicable "Park" programmable key to park the call. · After the call is parked, you can press the "Pickup" programmable key, followed by the applicable value to pickup the call. You configure a Park and Pickup programmable configuration using the Aastra Web UI. The following table provides the values you enter for the "Park Call" and "Pickup Parked Call" fields in the Aastra Web UI. Programmable Keys PPark/Pickup Call Server Configuration Values Server Aasterisk Sylantro BroadWorks ININ PBX Park Values* 700 *98 *68 callpark Pickup Values* 700 *99 *88 pickup *Leave "value" fields blank to disable the park and pickup feature. Configuring Park/Pickup Use the following procedure to configure park/pickup on the 9112i phone. Aastra Web UI 1. Click on Operation-> Programmable Keys and XML. . 3. In the "Type" field, select Park. 4. In the "Value" field, enter the approriate value based on the server in your network. Note: For values to enter in this field, see the table "PPark/Pickup Call Server Configuration Values" on page 12. 5. Click changes. to save your 6. Click on Operation->Reset. 7. In the "Restart Phone" field click to restart the IP phone. 2. Pick a programmable key to configure for Parking a call. 12 9112i IP Phone User Guide Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call. Pickup a Parked Call 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" softkey. If the call pick up is successful, you are connected with the parked call. Park a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked. Once the call is parked, press the Nkey to complete parking. For BroadWorks Server - After you hear the greeting from the CallPark server, enter the extension where you want to park the call. For Sylnatro Server - Enter the extension number where you want to park the call, followed by "#" key. For ININ Server - Enter the extension number where you want to park the call, followed by "#" key. If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The parked call party will get music on hold. 3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" softkey again to retry step 2. 9112i IP Phone User Guide 13 Editing a Programmable Key You can edit a programmable key from the IP phone UI or the Aastra Web UI. IP Phone UI · Save a new number to the key through the n, Deleting a Programmable Key You delete a programmable key function using the Aastra Web UI. Aastra Web UI Click on Operation-> Programmable Keys. Programmable Keys m or J keys on your phone. This overwrites the previous entry. Aastra Web UI 1. Click on Operation-> Programmable Keys. 7. For "Hard Key 1" or "Hard Key 2", select none from the "Type" field. 8. Click changes. to save your 9. Click on Operation->Reset. 10.In the "Restart Phone" field click to restart the IP phone. 2. For "Hard Key 1" or "Hard Key 2", select a function from the "Type" field. 3. Change the value in the "Value" field if required. 4. Click changes. to save your The programmable function is deleted from the IP phone memory. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. 14 9112i IP Phone User Guide Restarting your phone Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your system administrator, or should you experience any unexpected behaviour. IP Phone UI 1. Press the I button on the phone to enter the Option List. 2. Click . 3. Click OK at the confirmation prompt. 2. Use the V key to scroll down the list of options to Phone Status and press the U key to select. 3. Press the V key to scroll to the Restart Phone option. 4. Press the U key to confirm and restart the phone. If you do not wish to restart your phone, press the T key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process. You can also restart your phone through the Aastra Web UI. Aastra Web UI 1. Click on Operation->Reset. 9112i IP Phone User Guide 15 Making Calls This section describes ways to make calls on your 9112i phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by lifting the handset, or by pressing q. At the dial tone, enter the number you wish to call. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. · If you are in Speaker audio mode, lift the handset and press q to switch between handsfree and handset. · If you are in Speaker/Headset audio mode, press q to switch between handsfree and headset. · When handsfree is on, the speaker light turns on. Making Calls Using a Headset The 9112i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. =Dial When your party picks up, a timer appears on your display that records the length of your call. Advanced Volume Controls for the Headset Mic On the 9112i, there are 3 options for the headset microphone volume. IP Phone UI Using Handsfree Speakerphone The Handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker, Speaker/Headset or Headset/Speaker Audio Mode. You can set your desired audio mode through #7. Headset Settings in the Options list. For more information, see the section "Customizing Your Phone" in the 9112i Installation Guide. IP Phone UI · To dial using handsfree, first press q and enter a number at the dial tone. · To answer a call on your phone using handsfree, press To change the volume: 1. Press I to enter the Options list. 2. Use V to scroll down the list of options to Headset Settings and press U to select. 3. Press V to scroll down to headset/mic volume and press U to select. 4. Use V to scroll down the list and press U to select your desired volume. q. 5. Press U to save changes and T to exit. 16 9112i IP Phone User Guide Making Calls 6. If you do not wish to save changes, press T to return to the previous screen. Note: By default, the volume for the headset microphone is set to medium. Enabling/Disabling Microphone and Auto-Answer Use the following procedure to enable/disable the microphone and/or auto-answer on the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. Making and Receiving Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the options list available from the phone (under Headset Settings option). 2. Plug the headset into the jack. 3. Press the q key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the options menu, a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone. 4. Press Nto end the call. The "Microphone Mute" field is enabled by default (turned OFF). The "Auto-Answer" field is enabled by default (turned ON). 2. To disable the "Microphone Mute" field (turn ON), uncheck the check box. 3. To disable the "Auto-Answer" field (turn OFF), uncheck the check box. 4. Click changes. to save your Incoming Intercom Calls On the 9112i, you can receive incoming intercom calls only. By default, the microphone for an incoming intercom call is OFF, and the automatic answer for an intercom call is ON. Using the Aastra Web UI, you can enable (turn ON) or disable (turn OFF) the microphone or automatic answering (auto-answer) on the IP phone for incoming intercom calls. If auto-answer is enabled on the IP phone, the phone plays a tone to alert the user before answering the intercom call. If auto-answer is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. 9112i IP Phone User Guide 17 Redial IP Phone UI Press m to dial the most recent number you dialed from the phone. If you are off-hook and press m the last number you called will be called back. If you are on-hook and press Deleting from the Redial List IP Phone UI Note: You cannot delete individual entries in the Redial list. Making Calls To Delete All Items: 1. Press m . 2. Press L, then press m, a Redial Directory list appears on-screen. The redial list stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: Your system administrator can set your Redial key to speedial a specific number. Contact your system administrator for more information. L again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute Accessing the Redial List IP Phone UI 1. If you are off-hook and press m, the telephone automatically dials the last number you called. 2. If you are not on the phone, press m to display the most recently dialed number and use V W to scroll through the list to view the other numbers 3. Press V to see the second most recently dialed number, or W to see the oldest call on your list. 4. To dial the displayed number press q , or lift the Handset IP Phone UI Press the e button at any time to mute handset, headset or handsfree. The speaker light will flash slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press e. 5. Press N or the m key to cancel. 18 9112i IP Phone User Guide Receiving Calls Receiving Calls When a call is ringing at your extension, you will see the "Inbound Call" Screen. Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call. To do this, press N without picking up the handset. If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI · Press q for handsfree or headset operation. To answer the call: · For handsfree operation, press q for the incoming call. Handling Calls When you are connected to a call, you can use the hard keys on the phone to place a call on hold, transfer a call, or conference. The Swap Key While you're on the phone, if there is a second incoming call, pressing Note: The audio mode setting you have selected in the options list under 7. Headset Settings determines if the call goes to handsfree or headset operation. For more information, see the section "Customizing Your Phone" in the 9112i Installation Guide. o places the current call on hold and answers the incoming · Lift the handset for handset operation. If the phone is already connected to a call, pressing o for the new incoming call automatically places the connected call on hold and answers the new call. To call. Pressing o again toggles between the two active calls. A third call cannot be accepted. While in a call with no other incoming calls, pressing o has no effect. o can be used to switch back and forth between 2 calls. reconnect to a party, press o . For more information about swapping a call see "The Swap Key" on page 19. If you cannot answer the call, the caller goes to voice mail if voice mail has been configured for your extension. 9112i IP Phone User Guide 19 When on Hold IP Phone UI To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). Handling Calls To handle two calls: · You can use o to juggle between the two calls. · To transfer a call to another line, press o to answer, then · Press o to answer a second incoming call. Your first call is automatically put on hold. John 1051 01:17 Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone will automatically put your current call on hold as soon as you press o. Use between held calls. k to transfer the call, followed by the extension or outside line number. See the section 20 for more information. · If you or the other party hang up on an active call while a second call is on hold, the phone remains in the standard hold state. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. IP Phone UI o to toggle back and forth Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension. To place a call on hold: 1. Connect to the call (if not already connected). 2. Press the Hold O key. Call held Jun 8 2:55pm Your telephone set indicator light in the upper right corner of your phone will flash steadily to remind you that you still have a call on hold. The screen will display "Call Held". Press O again to reconnect to the held call. 20 9112i IP Phone User Guide Handling Calls Consultive Transfer You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. IP Phone UI Conferencing Calls The 9112i phone system supports up to 3 parties (including yourself) in a conference call. Note: Your system administrator can set your Conf key to speedial a specific number. Contact your system administrator for more information. IP Phone UI To create a conference call 1. Connect to the first party you wish to include in the conference (if not already connected). 2. Press l. The phone places the current call on hold and opens a new line. To transfer a call to another extension: 1. Connect to the call you wish to transfer (if not already connected). 2. Press k . You will hear a dial tone as a second line opens up. 3. Enter the extension number of the person you wish to transfer the call to, or dial the outside number of the person you wish to transfer the call to. 4. To complete a "blind" transfer, press k again before the phone begins dialing. To complete a consultive transfer, remain on the line to speak with the party before pressing k again. To cancel the transfer, select Cancel on the display screen. 5. To go back to the original call, press o. Pressing o will alternate between the two active calls. 2 =Dial 3. Enter the extension number, or dial the outside number of the person you wish to add to the conference. 4. If there is no answer, or if you press o, the call is dropped and the original call is re-activated. 5. If the second party answers, you may speak to the person and use the o button to toggle between calls. Pressing l again will complete the conference. You can use V W to scroll through and see the numbers and names (if available) of the parties in the conference call. Note: When a name is displayed, pressing U drops the displayed party from the call. 9112i IP Phone User Guide 21 Ending Calls To end a call, you first need to reconnect to the call if not already connected (for example, if your caller is on hold). Press Nto end the call. If connected through the handset, you can also place the handset back on hook to end the call. Handling Calls 22 9112i IP Phone User Guide Managing Calls Managing Calls The 9112i has several features that make it easier to make and manage calls, and to keep track of your caller history, as well as your business and personal contacts. Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 Name and Number entries into the 9112i Directory by adding them through editing, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and numbers. 3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for `Ron'). If there are multiple entries under the same letter, you can use V W to scroll through the list, or continue to press the next letters of the name to find a better match. 4. To dial the displayed number press j or just lift the handset. 5. Press J or Nto cancel. Accessing Your Directory IP Phone UI 1. Press J. The directory displays the number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to add" is displayed. Saving Numbers and Names to the Directory You can save a number to your directory during a call, from the Redial list or Callers list, or by entering a new number and name. Saving from the Display You can save the name and/or number displayed on your screen during a call to the Directory, or to one of your programmable keys. IP Phone UI 1. Press K during the call. Directory empty Use Save to add 2. You can access entries by pressing V W to scroll through the list. Save to? John Burns 9054550055 9112i IP Phone User Guide 23 2. Press J or a programmable key. If a name is displayed both the number and name are saved in Directory or the programmable key. If no name or "Unknown Name" are displayed you can enter the name using the dial pad. 3. Press K to finish. Entering a New Number and Name into the Directory IP Phone UI 1. Press K. At the "Save to?" prompt, press J. 2. Use the dial pad key to enter the number. Note: To add a one second pause during number editing press N. Managing Calls Saving from Hard keys to the Directory IP Phone UI To save an entry from your Redial list or Callers list: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your directory. 2. Press K. 3. Press J. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. 3. Press K. At the "Enter Name" prompt, use the dial pad to select the letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access C). Press U to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press U. To backspace and erase a mistake, press T or L. 4. Press K to finish. Saved: Directory John Burns 24 9112i IP Phone User Guide Managing Calls Editing in Directory IP Phone UI IP Phone UI Deleting all items in the directory: To edit a listing in your directory: 1. Press J. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, and V W to scroll through the list. Press T again to erase the numbers or letters to the left or use the dial pad to enter additional digits or characters once you have saved the number. If you don't want to change the number or name just press J at any time to exit. 1. Press J. 2. Press L, then L again at the prompt to erase all items. 3. To begin editing press T. Directory empty Use Save to add 4. Press K to finish. Deleting Items from Directory There are two ways to delete calls from your directory. IP Phone UI To delete items one by one: 1. Press J. 2. Press V W to find the item you want to delete. 3. Press L, then L again at the prompt to erase the item. DELETE again to erase this item 9112i IP Phone User Guide 25 Callers List The 9112i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable key or the Directory, the Callers list will display the name and number. The display shows you how many callers have been added to the list since you last checked it. Managing Calls Caller's List Screen Display Display Item 450-349-0438 N MAR 04 3:30pm 2x XX New Callers Description Indicates you have returned the call from the Callers list. "N" indicates a new call. When you're not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it. Indicates an unanswered call in the Callers list. Indicates an answered call in the Callers list. Indicates a Call Waiting call in the Callers list. Indicates an incoming Call Waiting call. John Burns 9054550055 Jun 8 2:41pm 2X "2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller. Accessing the Callers List IP Phone UI 1. Press n. Press V 2. To dial the displayed number just press j or lift the Handset. 3. Press T or n to cancel. 007 N W to move through the Callers list. Press V to see the most recent call, or W to see the oldest call on your list. John Burns 9054550055 Jun 8 2:55pm 26 9112i IP Phone User Guide Managing Calls Editing in the Callers List Important: The Callers list does not save changes. Editing in the callers list is generally used if you plan to call the number and need to add a prefix. In the Callers list, if a dial pad key is pressed when a number and/or a name is displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix. IP Phone UI 1. Press n. 2. Press V W to find the entry you want to edit. Press V to view the most recent Deleting from the Callers List There are two ways to delete calls from the Caller's list. IP Phone UI To delete items one by one: 1. Press n. 2. Press V W to find the item you want to delete. 3. Press L, then L again at the prompt to erase the item. Deleting All Calls: 1. Press n. 2. Press L, then L again at the prompt to erase all calls. call, or W to see the oldest call on your list. 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press U. To erase one digit to the left of the cursor, press T. 5. To dial the displayed number press j, or just lift the handset. Note: To add a one second pause during number editing press O. 9112i IP Phone User Guide 27 Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis only. The following are the call forward modes you can configure for call forwarding: Call ForwardMode Off (Aastra Web UI only) All for which you want your incoming calls to be forwarded and press U. Note: If you leave the "Number" field blank, call forwarding is disabled. Managing Calls U. 6. Use the V W to select a value and press U. Valid valMode and press 7. Press V to scroll to No. Rings and press U. 8. Use the V W to select a ues are All, Busy, No Answer, Busy No Answer. 5. Press V to scroll to Cfwd Description Disables call forward Phone forwards all incoming calls immediately to the specified destination. Phone forwards incoming calls if the line is already in use. Phone forwards the call if it is not answered in the specified number of rings Phone forwards the call if either the line is already in use or the call is not answered in the specified number of rings. value and press U. Valid values are 1 to 9. Busy Note: "Number of Rings" field applys to No Answer and Busy No Answer modes only. A message displays "confirmed". Aastra Web UI 1. Click on Basic Settings->Call Forward. No Answer Busy No Answer Setting Call Forwarding Use the following procedure to configure global call forwarding. IP Phone UI 1. Press I on the phone to enter the Options List. 2. Select Call Forward and press 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field. U. U. 3. In the "Number" field, enter the call forward number for which you want your calls to be call forwarded. 3. Select Cfwd Number and press 4. Enter the number destination 28 9112i IP Phone User Guide Managing Calls 4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone. 9112i IP Phone User Guide 29 Additional Features This section describes additional features you can set on the 9122i phone. 2. Enable the "Suppress DTMF Playback" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect. 4. Click on Operation->Reset. 5. In the "Restart Phone" field click to restart the IP phone and apply the changes. Additional Features Suppressing DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the programmable keys. When suppression of DTMF playback is disabled, and you press a programmable key, the IP phone dials the stored number and displays each digit as dialed in the LCD window. When the suppression of DTMF playback is enabled, the IP phone dials the stored number and displays the entire number immediately in the LCD window, allowing the call to be dialed faster. DTMF playback suppression is disabled by default. Suppressing DTMF playback can be configured using the Aastra Web UI. Setting Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phones. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global basis only. The following table identifies the valid settings and default values for each type of configuration method. Ring Tone Settings Table Configuration Method IP Phone UI Valid Values Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Default Value Global: Tone 1 Configuring Suppression of DTMF Playback Use the following procedure to configure suppression of DTMF playback. Aastra Web UI 1. Click on Basic Settings-> Preferences->General. Aastra Web UI Global: Tone 1 30 9112i IP Phone User Guide Additional Features Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: · US (Default - also used in Canada) · United Kingdom · Italy · Germany · France · Europe (generic tones) · Australia When you configure the country's tone set, the country-specific tone is heard on the phone for the following: - dial tone - secondary dial tone - ring tone - busy tone - congestion tones - call waiting tone - ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. 5. Select Set and then select Next. 6. Select Tone Set. 7. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, and US. Default is US. 8. Select Set. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings-> Preferences->Ring Tones. 2. In the "Ring Tones" section, select a country from the "Tone Set" field. 3. Select a value from the "Global Ring Tone" field. Note: See the Ring Tone Settings Table on page 30 for valid values. Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone. IP Phone UI 1. Press I on the phone to enter the Options List. 2. Select Tones. 3. Select Set Ring Tone. 4. Select the type of ring tone (Tone 1 through Tone 5, or Silent). 4. Click to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone and apply the ring tone. 9112i IP Phone User Guide 31 Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Additional Features Configuring Stuttered Dial Tone Use the folllowing procedures to configure stuttered dial tone on the IP phone. Aastra Web UI 1. Click on Basic Settings-> Preferences->General. Configuring Call Waiting Tone Use the folllowing procedures to configure a call waiting tone on the IP phone. Aastra Web UI 1. Click on Basic Settings-> Preferences->General. 2. Stuttered dial tone is enabled by default. If required, disable the "Stuttered Dial Tone" field by unchecking the check box. 3. Click to save your settings. 4. Click on Operation->Reset. 5. In the "Restart Phone" field click to restart the IP phone. 2. A call waiting tone is enabled by default. If required, disable the "Play Call Waiting Tone" field by unchecking the check box. 3. Click to save your settings. 4. Click on Operation->Reset. 5. In the "Restart Phone" field click to restart the IP phone. 32 9112i IP Phone User Guide Language Language Using the IP phone UI, you can set the phones to use a specific language to display. When you set the language to use on the phone, all of the display screens (menus, services, options, etc.) display in that language. Valid languages for the IP phones include English, French, Spanish, German, and Italian. Default is English.