9133i IP PHONE RELEASE 1.4 USER GUIDE 41-000113-00 -08 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved. SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. 9133i IP Phone User Guide iii Table of Contents Table of Contents About This Guide .........................1 Documentation.............................1 Introduction ..................................1 Phone Features ..........................1 Requirements..............................2 Installation and Setup..................2 Getting Started.............................3 When You First Plug in Your Phone.......................................3 Updating Your Phone..................3 Start up Screens .........................3 Incomplete Config. ......................3 No Service ..................................3 Setting Your Options ...................4 Aastra Web UI...............................5 Finding Your Phone's IP Addres .5 Accessing the Aastra Web UI .....5 User Password .............................6 Using Your Phone ........................7 Hard Keys ...................................7 Navigation Arrow Keys................7 Multiple Line and Call Appearances .............................................8 Programmable Keys ....................9 Setting a Line Key .......................9 Setting a Speeddial Key..............9 Setting a "Do Not Disturb" (DND) Key .........................................11 Setting a "Busy Lamp Field" (BLF) Key .........................................12 Setting a "BLF List Key" ............12 Setting a "Flash Key" ................14 Setting an "XML" Key ................14 Setting "Park/Pickup" Keys .......15 Editing a Programmable Key ....17 Deleting a Programmable Key ..18 Restarting your phone...............19 Making Calls ...............................20 Dialing a Number ......................20 Using Handsfree Speakerphone ... 20 Using a Headset........................20 Incoming Intercom Calls............21 Redial ........................................22 Mute ..........................................23 Receiving Calls ..........................24 Answering an Incoming Call......24 Sending an Incoming Call to Voicemail................................24 Handling Calls ............................25 Placing a Call on Hold ...............25 Transferring Calls......................25 Conferencing Calls....................26 Ending Calls ..............................27 Managing Calls...........................28 Directory List .............................28 Callers List ................................31 Call Forwarding .........................33 Additional Features....................36 Suppress DTMF Playback ........36 Ring Tones and Tone Sets........37 Stuttered Dial Tone ...................39 Call Waiting Tone ......................39 Language ....................................40 Troubleshooting Solutons.........41 Limited Warranty........................37 v About This Guide About This Guide This guide explains how to use your new 9133i phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. Introduction This 9133i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 9133i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. Phone Features · Three-line adjustable backlit display screen · 3 line/call appearance buttons with corresponding lights · 7 programmable buttons with lights that can be programmed with specific functions · Full-duplex speakerphone for handsfree calls · Built-in-two-port, 10/100 Ethernet switch which lets you share a connection with your computer · Inline power support, which eliminates power adapters. Documentation · Aastra 9133i IP Installation Guide ­ installation and set-up instructions, general features and functions, and basic options list customization. This guide is included in the box with your phone. · Aastra SIP 9133i IP Phone User Guide ­ explains the most commonly used features and functions. This guide can be downloaded from www.aastra.com. · Aastra SIP 480i/480i CT/9112i/ 9133i IP Phone Administration Guide ­ explains how to set the 9133i phone up on the network and contains advanced configuration instructions for the 9133i. This is an administrator level guide. This guide can be downloaded from www.aastra.com. 9133i IP Phone User Guide 1 Requirements · A SIP-based IP PBX system or network installed and running with a number created for the new 9133i IP phone. · Adherence to SIP standard RFC 3261. · Access to a configuration server where you can store the firmware image and configuration files. The configuration server must be able to accept connections anonymously. · The IP phone must be configured for a specific type of protocol to use. (TFTP is enabled by default). You can configure the following protocols on the IP phone: - TFTP (Trivial File Transfer Protocol) - FTP (File Transfer Protocol) - HTTP (Hypertext Transfer Protocol) · A 802.3 Ethernet/Fast Ethernet LAN · Category 5/5e straight through cabling · Power over Ethernet (PoE) power supply (optional accessory that is necessary only if no inline power is provided on the network). Installation and Setup If your system administrator has not already setup your 9133i phone, please refer to the Aastra 9133i Installation Guide for basic installation and physical setup of the 9133i. For more advanced administration and configuration information, system administrators should refer to the Aastra SIP 480i/ 480i CT/9112i/9133i IP Phone Administration Guide Introduction 2 9133i IP Phone User Guide Getting Started Getting Started The 9133i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Important! Do not unplug or remove power to the phone while it is checking or installing firmware. Start up Screens After the phone displays the Aastra splash screen or after downloading an update, the phone displays the Idle State screen: When You First Plug in Your Phone The 9133i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The first screen the phone displays is the Aastra splash screen. John Burns 9054550055 Jun 8 2:55pm The basic Idle State screen lists your name, extension, and today's date and time. This screen is shown whenever your phone is not in use. Aastra 9133i Incomplete Config. If your phone displays a "No Service" message without any extension or user name at the end of the start up sequence instead of the Idle State screen, this means your system administrator has not set up your extension correctly. Contact your system administrator for assistance. Updating Your Phone After displaying the Aastra splash screen, the 9133i checks settings and looks for new configuration and firmware updates for the phone from the server. If a new update is found, the phone displays the message "Updating Config" or "New Firmware". This may take a few moments while the phone downloads the latest updates. NOTE: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your system administrator and should be scheduled during non-business hours or slow call periods. No Service The "No Service" or "Network disconnected" prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network, or the account has not been configured by the administrator. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when the connection is reconnected and will display the "Network Connected" prompt temporarily. 9133i IP Phone User Guide 3 Cheking for new firmware... If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting your phone" on page 19. For more information about connecting your phone, refer to the Aastra 9133i Installation Guide under the section "Connecting to the Network and to Power". Check with your system administrator for assistance. For more information about customizing your phone, see the section "Customizing Your Phone" in the Aastra 9133i Installation Guide. For more information about administrator options, contact your system administrator. Getting Started Setting Your Options Pressing the I button gives you a list of configurable options. These options allow you to customize your phone settings. 1 2 3 4 5 6 7 8 9 10 11 12 Language Time and Date Set Ring Tone Clear Msg. Wtg. Contrast Level Live Dialpad Headset Settings Call Forward Network Settings SIP Settings Phone Status User Password The "Network Settings" and "SIP Settings" selections are administrator level options, and require an administrator password to access. Setting defaults under "Phone Status" also requires an administrator password. These options should only be set up and changed by your system administrator. 4 9133i IP Phone User Guide Aastra Web UI Aastra Web UI You can access the 9133i phone's options using the Aastra Web UI. In order to access the Aastra Web UI, you will need to know the IP address of your phone. Finding Your Phone's IP Addres IP Phone UI 1. Press the I button on the phone to enter the Option List. Accessing the Aastra Web UI Aastra Web UI 1. Open your web browser and enter the phone's IP address or host name into the address field. 2. At ...