User manual AASTRA 9133I IP PHONE

9133i IP PHONE RELEASE 1.4 USER GUIDE 41-000113-00 -08 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved. SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. 9133i IP Phone User Guide iii Table of Contents Table of Contents About This Guide .........................1 Documentation.............................1 Introduction ..................................1 Phone Features ..........................1 Requirements..............................2 Installation and Setup..................2 Getting Started.............................3 When You First Plug in Your Phone.......................................3 Updating Your Phone..................3 Start up Screens .........................3 Incomplete Config. ......................3 No Service ..................................3 Setting Your Options ...................4 Aastra Web UI...............................5 Finding Your Phone's IP Addres .5 Accessing the Aastra Web UI .....5 User Password .............................6 Using Your Phone ........................7 Hard Keys ...................................7 Navigation Arrow Keys................7 Multiple Line and Call Appearances .............................................8 Programmable Keys ....................9 Setting a Line Key .......................9 Setting a Speeddial Key..............9 Setting a "Do Not Disturb" (DND) Key .........................................11 Setting a "Busy Lamp Field" (BLF) Key .........................................12 Setting a "BLF List Key" ............12 Setting a "Flash Key" ................14 Setting an "XML" Key ................14 Setting "Park/Pickup" Keys .......15 Editing a Programmable Key ....17 Deleting a Programmable Key ..18 Restarting your phone...............19 Making Calls ...............................20 Dialing a Number ......................20 Using Handsfree Speakerphone ... 20 Using a Headset........................20 Incoming Intercom Calls............21 Redial ........................................22 Mute ..........................................23 Receiving Calls ..........................24 Answering an Incoming Call......24 Sending an Incoming Call to Voicemail................................24 Handling Calls ............................25 Placing a Call on Hold ...............25 Transferring Calls......................25 Conferencing Calls....................26 Ending Calls ..............................27 Managing Calls...........................28 Directory List .............................28 Callers List ................................31 Call Forwarding .........................33 Additional Features....................36 Suppress DTMF Playback ........36 Ring Tones and Tone Sets........37 Stuttered Dial Tone ...................39 Call Waiting Tone ......................39 Language ....................................40 Troubleshooting Solutons.........41 Limited Warranty........................37 v About This Guide About This Guide This guide explains how to use your new 9133i phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. Introduction This 9133i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 9133i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. Phone Features · Three-line adjustable backlit display screen · 3 line/call appearance buttons with corresponding lights · 7 programmable buttons with lights that can be programmed with specific functions · Full-duplex speakerphone for handsfree calls · Built-in-two-port, 10/100 Ethernet switch which lets you share a connection with your computer · Inline power support, which eliminates power adapters. Documentation · Aastra 9133i IP Installation Guide ­ installation and set-up instructions, general features and functions, and basic options list customization. This guide is included in the box with your phone. · Aastra SIP 9133i IP Phone User Guide ­ explains the most commonly used features and functions. This guide can be downloaded from www.aastra.com. · Aastra SIP 480i/480i CT/9112i/ 9133i IP Phone Administration Guide ­ explains how to set the 9133i phone up on the network and contains advanced configuration instructions for the 9133i. This is an administrator level guide. This guide can be downloaded from www.aastra.com. 9133i IP Phone User Guide 1 Requirements · A SIP-based IP PBX system or network installed and running with a number created for the new 9133i IP phone. · Adherence to SIP standard RFC 3261. · Access to a configuration server where you can store the firmware image and configuration files. The configuration server must be able to accept connections anonymously. · The IP phone must be configured for a specific type of protocol to use. (TFTP is enabled by default). You can configure the following protocols on the IP phone: - TFTP (Trivial File Transfer Protocol) - FTP (File Transfer Protocol) - HTTP (Hypertext Transfer Protocol) · A 802.3 Ethernet/Fast Ethernet LAN · Category 5/5e straight through cabling · Power over Ethernet (PoE) power supply (optional accessory that is necessary only if no inline power is provided on the network). Installation and Setup If your system administrator has not already setup your 9133i phone, please refer to the Aastra 9133i Installation Guide for basic installation and physical setup of the 9133i. For more advanced administration and configuration information, system administrators should refer to the Aastra SIP 480i/ 480i CT/9112i/9133i IP Phone Administration Guide Introduction 2 9133i IP Phone User Guide Getting Started Getting Started The 9133i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Important! Do not unplug or remove power to the phone while it is checking or installing firmware. Start up Screens After the phone displays the Aastra splash screen or after downloading an update, the phone displays the Idle State screen: When You First Plug in Your Phone The 9133i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The first screen the phone displays is the Aastra splash screen. John Burns 9054550055 Jun 8 2:55pm The basic Idle State screen lists your name, extension, and today's date and time. This screen is shown whenever your phone is not in use. Aastra 9133i Incomplete Config. If your phone displays a "No Service" message without any extension or user name at the end of the start up sequence instead of the Idle State screen, this means your system administrator has not set up your extension correctly. Contact your system administrator for assistance. Updating Your Phone After displaying the Aastra splash screen, the 9133i checks settings and looks for new configuration and firmware updates for the phone from the server. If a new update is found, the phone displays the message "Updating Config" or "New Firmware". This may take a few moments while the phone downloads the latest updates. NOTE: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your system administrator and should be scheduled during non-business hours or slow call periods. No Service The "No Service" or "Network disconnected" prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network, or the account has not been configured by the administrator. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when the connection is reconnected and will display the "Network Connected" prompt temporarily. 9133i IP Phone User Guide 3 Cheking for new firmware... If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting your phone" on page 19. For more information about connecting your phone, refer to the Aastra 9133i Installation Guide under the section "Connecting to the Network and to Power". Check with your system administrator for assistance. For more information about customizing your phone, see the section "Customizing Your Phone" in the Aastra 9133i Installation Guide. For more information about administrator options, contact your system administrator. Getting Started Setting Your Options Pressing the I button gives you a list of configurable options. These options allow you to customize your phone settings. 1 2 3 4 5 6 7 8 9 10 11 12 Language Time and Date Set Ring Tone Clear Msg. Wtg. Contrast Level Live Dialpad Headset Settings Call Forward Network Settings SIP Settings Phone Status User Password The "Network Settings" and "SIP Settings" selections are administrator level options, and require an administrator password to access. Setting defaults under "Phone Status" also requires an administrator password. These options should only be set up and changed by your system administrator. 4 9133i IP Phone User Guide Aastra Web UI Aastra Web UI You can access the 9133i phone's options using the Aastra Web UI. In order to access the Aastra Web UI, you will need to know the IP address of your phone. Finding Your Phone's IP Addres IP Phone UI 1. Press the I button on the phone to enter the Option List. Accessing the Aastra Web UI Aastra Web UI 1. Open your web browser and enter the phone's IP address or host name into the address field. 2. At the prompt, enter your username and password and click . Note: For a user, the default user name is "user" and the password field is left blank. 2. Use the V key to scroll down the list of options to Phone Status and press the U key to select. The Network Status window displays for the IP phone you are accessing. 11 Phone Status =Next =Enter 3. You can logout of the Aastra Web UI at any time by clicking LOGOFF. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. 3. Select "Network Port" and press the U key. 1 Network Port =Next =Enter The IP address of your 9133i IP phone displays in the "IP Address" field. Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. IP Address: 10.40.50.112 =Exit =Next 9133i IP Phone User Guide 5 Operation The Operation section provides the following options: - User Password - Allows you to change user password - Programmable Keys - Allows you to configure up to 7 programmable keys for a specific function (line, speeddial, do not disturb (DND), Busy Lamp Field (BLF), BLF list, flash, Extensible Markup Lanaguage (XML), Park, and Pickup.) - Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. - Reset - Allows you to restart the IP phone when required. and press U. 4. Enter the new user password and press U. 5. Re-enter the new user password and press U. A message, "Password Changed" displays on the screen. Aastra Web UI 1. Click on Operation->User Password. User Password Basic Settings The Basic Settings section provides the following options: - Preferences - Allows you to set suppression of DTMF playback, incoming intercom call settings, ring tones (global and per-line basis), and ring tone sets. - Call Forward - Allows you to set a phone number destination for where you want calls forwarded. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is "user" (all lowercase) and the password field is left blank. If you have forgotten your password, contact your system administrator for assistance. User Password This category allows you to change the web-access password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press I on the phone to enter the Options List. 2. Select User Password and press U. 3. Enter the current user password 6 9133i IP Phone User Guide 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click changes. to save your Using Your Phone Using Your Phone The following sections describe the various 9133i phone key functions, and how they help you make and manage your calls and caller information. The following keys are configured for managing phone features and settings: · Options I · Save K · Delete L These keys are static and cannot be programmed or changed. They are located to the far upper right of the dial pad. · Directory J Hard Keys The following hard keys labeled on your phone are configured for the call handling features: · Callers n · Conference l · Transfer k · Redial m These keys are static and cannot be programmed or changed. They are located to the right of the dial pad. There are also 3 line keys (f,g, Options Directory h), located below the hard keys. See the section 9. Save Delete Navigation Arrow Keys Conf Xfer The arrow keys located below the display are navigation keys that allow you to scroll through and select various options. L3 L2 L1 9133i IP Phone User Guide 7 Multiple Line and Call Appearances The 9133i has 3 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you. Using Your Phone Line/Call Appearance Light Behavior Off Light flashes quickly Light is solid Light flashes slowly Line/Call Appearance Status Idle line or no call activity Ringing Connected Hold 8 9133i IP Phone User Guide Programmable Keys Programmable Keys There are 7programmable keys on the 9133i phone, located beneath the Delete key, to the far right of the dial pad. You can set the programmable keys with any of the following functions: line speeddial DND (do not disturb) BLF (busy lamp field) BLF list flash XML (Extensible Markup Language) · Park · Pickup These keys can also be set up to quickly access features such as Call return (*69) or Voicemail. Note: Quick access features like Call return and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. Aastra Web UI 1. Click on Operation-> Programmable Keys. · · · · · · · 2. Select from "Hard Key 1" through "Hard Key 7". 3. In the "Type" field, select line to apply to the programmable key. 4. Entering a value in the "Value" field is optional. For example, you could enter L4. 5. In the "Line" field, select a line for which to apply this programed hard key. Valid values are 1 through 9. 6. Click changes. to save your 7. Click on Operation->Reset. 8. In the "Restart Phone" field click to restart the IP phone. Setting a Line Key You can set a programmable key as an additional line on the 9133i. The programmable key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 8. You can use the Aastra Web UI only to set a programmable key as a line. Note: Your system administrator can also set a programmable key as a line using the configuration files. Setting a Speeddial Key The speeddial function can be set using the IP phone UI or the Aastra Web UI. DND and XML can only be set using the Aastra Web UI. Note: Your system administrator can also set speeddial using the configuration files. Use the following procedure to set a programmable key to function as a line. You can save up to 7 speed dial numbers and names on the 9133i. These can be programmed to dial directly to another person's line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. Use the following procedures to set speeddial on the 9133i IP phone. 9133i IP Phone User Guide 9 Entering a Name/Number for Speeddial Key IP Phone UI To enter a number and name in a programmable key: 1. Press K. The screen displays "Save to?" 2. Select a Programmable Key M you want to save to. 6. Press K to finish. Programmable Keys Saved Memory key 5553491234 Aastra Web UI 1. Click on Operation-> Programmable Keys. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. 4. Press K. Note: To add a one second pause during number editing press O. 2. Select from "Hard Key 1" through "Hard Key 7". 3. In the "Type" field, select speeddial to apply to the programmable key. 4. In the "Value" field, enter the phone number or extension to apply to this hard key for speeddialing . 5. In the "Line" field, select a line for which to apply this programed hard key. Valid values are 1 through 9. 6. Click changes. to save your Enter Number 5553491234_ Use Save to end 5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C). Press U to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press U. To backspace and 7. Click on Operation->Reset. 8. In the "Restart Phone" field click to restart the IP phone. L. You can save up to 16 letters and numbers on each programmable key entry. erase a mistake, press T or 10 9133i IP Phone User Guide Programmable Keys Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key IP Phone UI To save an entry from your Redial, Callers, or Directory lists from the IP phone: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your speed dial. 2. Press K. 3. Press the selected speed dial. If the name is displayed with the number, both are saved to the speed dial. If no name is displayed, you can enter the name using the dial pad. Setting a "Do Not Disturb" (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your system administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set. If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI. Note: Your system administrator can also set DND using the configuration files. Aastra Web UI 1. Click on Operation-> Programmable Keys. 2. Select a "Hard Key 1" through "Hard Key 7". 3. In the "Type" field, select do not disturb to apply to the programmable key. 4. Click to save your changes. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. 9133i IP Phone User Guide 11 Setting a "Busy Lamp Field" (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. 4. In the "Value" field, enter the phone number or extension you want to monitor. 5. In the "Line" field, select a line for which to apply this programmed key. Valid values are 1 through 9. 6. Click to save your changes. 7. Click on Operation->Reset. 8. In the "Restart Phone" field click to restart the IP phone. Programmable Keys Example A Supervisor configures BLFs on his phone for monitoring the status of a worker's phone use (busy or idle). When the worker picks up his phone to make a call, a busy indicator on the Supervisor's phone shows that the worker's phone is in use and busy. On the 9133i, the busy and idle indicators are the LEDs next to each BLF programmable key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle. You can set BLF on the programmable keys using the Aastra Web UI only. BLF is not configurable from the IP phone UI. Note: You can also use a BLF configured key to dial out. Setting a "BLF List Key" (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your system administrator must have BLF List enabled on the BroadWorks Server. Contact your system administrator for more information. Aastra Web UI 1. Click on Operation-> Programmable Keys. In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. On the 9133i phone, the LED lights next to each BLF programmable key illuminate steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the is idle. When the monitored extension is ringing, the LED flashes. The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance (SCA) feature and does not permit call control over the monitored extension. 2. Select a "Hard Key 1" through "Hard Key 7". 3. In the "Type" field, select BLF to apply to the programmable key. 12 9133i IP Phone User Guide Programmable Keys Example A receptionist has a 9133i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 9133i running Broadsoft firmware, the programmable key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions. Note: You can also use a BLF/List configured key to dial out. 8. In the "Restart Phone" field click to restart the IP phone. Aastra Web UI 1. Click onOperation-> Programmable Keys. 2. Select a "Hard Key 1" through "Hard Key 7". 3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks). Note: No value in the "Value" field is required. The BroadWorks BLF List name is configured in the "BLF List URI" field instead. 4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. 5. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my9133i-blf-list@as.broadworks.com. Note: Contact your system administrator for the BLF List URI. 6. Click to save your changes. 7. Click on Operation->Reset. 9133i IP Phone User Guide 13 Setting a "Flash Key" You can set a programmable key to generate a flash event when it is pressed on the 9133i. You do this by setting the programmable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Aastra Web UI 1. Click onOperation-> Programmable Keys. You can set a programmable key on the 9133i phone to use XML using the Aastra Web UI. However, the XML services must be set up by your system administrator before you can use the key. Contact your system administrator for more information. Aastra Web UI 1. Click on Operation-> Programmable Keys. Programmable Keys 2. Select a "Hard Key 1" through "Hard Key 7". 3. In the "Type" field, select flash. 4. Click to save your changes. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. 2. Select a "Hard Key 1" through "Hard Key 7". 3. In the "Type" field, select xml to apply to the programmable key. 4. In the "Value" field, enter the IP address of the XML application. Note: Contact your system administrator for the appropriate value to enter in the "Value" field. Setting an "XML" Key The 9133i IP phone has a feature you can enable called "XML" (Extensible Markup Language). Setting a programmable key to XML allows you to access special services set up by your system administrator. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. Contact your system administrator for more information. 5. Click to save your changes. 6. Click on Operation->Reset. 7. In the "Restart Phone" field click to restart the IP phone. 14 9133i IP Phone User Guide Programmable Keys Accessing the XML Service After a system administrator has created and saved an XML application to your IP phone, the customized service is ready for you to use. Note: The programmable key on your phone must be set to "XML". Setting "Park/Pickup" Keys The 9133i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/ Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers. You can set the programmable keys on the 9133i to use the park/ pickup feature by setting a programmable key as "Park" or "Pickup" and then: · specify a value · specify a line to use Note: The values you enter for each softkey are dependent on the type of server you are using (Asterisk, BroadWorks, Sylantro, or ININ PBX). IP Phone UI 1. Press the programmable key configured for XML on the 9133i phone. A "Custom Features" screen displays or a title configured by your system administrator. 2. Use the r and s to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the programmable key. For user input services, follow the prompts as appropriate. 4. To exit from the "Customized Features" screen, press the XML programmable key again. The park/pickup feature performs as follows: · When a call comes in, and you pickup the handset, you can press the applicable "Park" programmable key to park the call. · After the call is parked, you can press the "Pickup" programmable key, followed by the applicable value to pickup the call. You configure a Park and Pickup programmable configuration using the Aastra Web UI. The following table provides the values you enter for the "Park Call" and "Pickup Parked Call" fields in the Aastra Web UI. Park/Pickup Call Server Configuration Values Server Aasterisk Sylantro BroadWorks ININ PBX Park Values* 700 *98 *68 callpark Pickup Values* 700 *99 *88 pickup *Leave "value" fields blank to disable the park and pickup feature. 9133i IP Phone User Guide 15 Configuring Park/Pickup Use the following procedure to configure park/pickup on the 9112i phone. Aastra Web UI 1. Click on Operation-> Programmable Keys and XML. . Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Programmable Keys Park a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked. Once the call is parked, press the Nkey to complete parking. For BroadWorks Server - After you hear the greeting from the CallPark server, enter the extension where you want to park the call. For Sylnatro Server - Enter the extension number where you want to park the call, followed by "#" key. For ININ Server - Enter the extension number where you want to park the call, followed by "#" key. 2. Pick a programmable key to configure for parking a call and picking up a call. 3. In the "Type" field, select Park. Select Pickup for the other programmable key. 4. In the "Value" fields, enter the approriate values based on the server in your network. Note: For values to enter in this field, see the table "Park/Pickup Call Server Configuration Values" on page 15. 5. In the "Line" field, select the lines for which to apply the Park and pickup configuration. 6. Click changes. to save your If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The parked call party will get music on hold. 3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" softkey again to retry step 2. 7. Click on Operation->Reset. 8. In the "Restart Phone" field click to restart the IP phone. 16 9133i IP Phone User Guide Programmable Keys Pickup a Parked Call 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" softkey. If the call pick up is successful, you are connected with the parked call. Editing a Programmable Key You can edit a programmable key from the IP phone UI or the Aastra Web UI. IP Phone UI · Save a new number to the key through the n, m or J keys on your phone. This overwrites the previous entry. Aastra Web UI 1. Click on Operation-> Programmable Keys. 2. For "Hard Key 1" through "Hard Key 7", select a function from the "Type" field. 3. Change the value in the "Value" field if required. 4. Click changes. to save your 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. 9133i IP Phone User Guide 17 Deleting a Programmable Key You delete a programmable key function using the Aastra Web UI. Aastra Web UI Click on Operation-> Programmable Keys. Programmable Keys 7. For "Hard Key 1" through "Hard Key 7", select none from the "Type" field. 8. Click changes. to save your 9. Click on Operation->Reset. 10.In the "Restart Phone" field click to restart the IP phone. The programmable function is deleted from the IP phone memory. 18 9133i IP Phone User Guide Restarting your phone Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your system administrator, or should you experience any unexpected behaviour. IP Phone UI 1. Press the I button on the phone to enter the Option List. You can also restart your phone through the Aastra Web UI. Aastra Web UI 1. Click on Operation->Reset. 2. Click . 3. Click OK at the confirmation prompt. 2. Use the V key to scroll down the list of options to Phone Status and press the U key to select. 3. Press the V key to scroll to the Restart Phone option. 4. Press the U key to confirm and restart the phone. If you do not wish to restart your phone, press the T key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process. 9133i IP Phone User Guide 19 Making Calls This section describes ways to make calls on your 9133i phone, using your handset, speakerphone or headset. · Dialing a Number First, take the phone off-hook by: · lifting the handset · pressing q or · pressing a line/call appearance button. At the dial tone, enter the number you wish to call. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. · · · press q and enter a number at the dial tone. To answer a call on your phone using handsfree, press q or the line/call appearance button. If you are in Speaker audio mode, lift the handset and press q to switch between handsfree and handset. If you are in Speaker/headset audio mode, press q to switch between handsfree and headset. When the handset is on hook, press N to disconnect the call. When handsfree is on, the speaker light turns on. Making Calls Using a Headset The 9133i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. NOTE: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. =Dial When your party picks up, a timer appears on your display that records the length of your call. Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. You can set your desired audio mode through #7. Headset Settings in the Options list. For more information, see the section "Customizing Your Phone" in the 9133i Installation Guide. IP Phone UI · To dial using handsfree, first 20 9133i IP Phone User Guide Advanced Volume Controls for the Headset Mic On the 9133i, there are 3 options for the headset microphone volume. IP Phone UI To change the volume: 1. Press I to enter the options list. 2. Use V to scroll down the list of options to 7. Headset Settings and press U to select, Making Calls or 3. Press 7 to jump directly to this 4. Press V to scroll down to headset/mic volume and press Incoming Intercom Calls On the 9133i, you can receive incoming intercom calls only. By default, the microphone for an incoming intercom call is OFF, and the automatic answer for an intercom call is ON. Using the Aastra Web UI, you can enable (turn ON) or disable (turn OFF) the microphone or automatic answering (auto-answer) on the IP phone for incoming intercom calls. If auto-answer is enabled on the IP phone, the phone plays a tone to alert the user before answering the intercom call. If auto-answer is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller. option, and press U to select. U to select. 5. Use V to scroll down the list and press U to select your 6. Press U to save changes and desired volume. T to exit. 7. If you do not wish to save changes, press T to return to the previous screen. NOTE: By default, the volume for the headset microphone is set to medium. Making and Receiving Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the options list (under option #7 Headset Settings). 2. Plug the headset into the jack. Enabling/Disabling Microphone and Auto-Answer Use the following procedure to enable/disable the microphone and/or auto-answer on the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. 3. Press the q key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the options menu, a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone. 4. Press the N key to end the call. The "Microphone Mute" field is enabled by default (turned OFF). The "Auto-Answer" field is enabled by default (turned ON). 9133i IP Phone User Guide 21 2. To disable the "Microphone Mute" field (turn ON), uncheck the check box. 3. To disable the "Auto-Answer" field (turn OFF), uncheck the check box. 4. Click changes. to save your Accessing the Redial List IP Phone UI 1. If you are off-hook and press m, the telephone automatically dials the last number you called. 2. If you are not on the phone, press m to display the most recently dialed number and use V W to scroll through the list to view the other numbers 3. Press V to see the second most recently dialed number, or W to see the oldest call on your list. 4. To dial the displayed number press q , or lift the Handset or press any line keys. Making Calls 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. Redial IP Phone UI Press m to dial the most recent number you dialed from the phone. If you are off-hook and press m the last number you called will be called back. If you are on-hook and press m, a Redial Directory list 5. Press N or the appears on-screen. The redial list stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: Your system administrator can set your Redial key to speedial a specific number. Contact your system administrator for more information. m key to cancel. 22 9133i IP Phone User Guide Making Calls Deleting from the Redial List NOTE: You cannot delete individual entries in the Redial List. IP Phone UI To Delete All Items: 1. Press m . 2. Press L, then press L again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute IP Phone UI Press the e button at any time to mute handset, headset or handsfree. The speaker light will flash slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press e. 9133i IP Phone User Guide 23 Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. NOTE: The button can be used to cancel the call pickup procedure. N Receiving Calls Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call. To do this, Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI press N without picking up the handset. If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). · Press q for handsfree or headset operation. To answer the call: · For handsfree operation, press q or the line/call appearance button for the incoming call. NOTE: The audio mode setting you have selected in the options list under 7. Headset Settings determines if the call goes to handsfree or headset operation. For more information, see the section "Customizing Your Phone" in the 9133i Installation Guide. · Lift the handset for handset operation. If the phone is already connected to a call, pressing the line/call appearance button for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance button for that call. If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for your extension. 24 9133i IP Phone User Guide Handling Calls Handling Calls When you are connected to a call, you can use the hard keys on the phone to place a call on hold, transfer a call, or conference. John 1051 01:17 button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held. Press N to disconnect the call. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. IP Phone UI To place a call on hold: 1. Connect to the call (if not already connected). 2. Press the Hold O key. Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension. Call held Jun 8 2:55pm The line/call appearance light will begin to flash slowly and after a short time the phone will beep softly to remind you that you still have a call on hold. The screen displays "Call Held" with the line number the call is held at the phone. NOTE: The phone will not beep to remind you that you still have a call on hold if you are connected to another call. When on Hold To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected. Automatic Hold When juggling between calls, you do not have to press the hold 9133i IP Phone User Guide 25 Consultive Transfer You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. Conferencing Calls The 9133i phone system supports up to 3 parties (including yourself) in a conference call. Note: Your system administrator can set your Conf key to speedial a specific number. Contact your system administrator for more information. Handling Calls IP Phone UI IP Phone UI To create a conference call 1. Connect to the first party you wish to include in the conference (if not already connected). 2. Press l. A new line opens. To transfer a call to another extension: 1. Connect to the call you wish to transfer (if not already connected). 2. Press k . You will hear a dial tone as a second line opens up. 3. Enter the extension number of the person you wish to transfer the call to, or dial the outside number of the person you wish to transfer the call to. 4. To complete a "blind" transfer, press k again before the phone begins dialing. To complete a consultive transfer, remain on the line to speak with the party before pressing k again. To cancel the transfer, select Cancel on the display screen. 2 =Dial 3. Enter the extension number, or dial the outside number of the person you wish to add to the conference. 4. Wait for the new party to answer. You can consult with the new party first before adding them to the conference. 5. To add the new party to the conference, press l again. 6. To drop a party from the conference, press l once more. 7. To exit the conference leaving the other two parties connected, disconnect by placing the handset back on-hook or by pressing N. 26 9133i IP Phone User Guide Handling Calls You can use V W to scroll through and see the numbers and names (if available) of the parties in the conference call. To conference two calls you are already connected to IP Phone UI 1. Begin with active calls on two different lines. 2. Press l. A new line will open. 3. Press the line key of the call you wish to conference with. 4. Press l again. The two lines link into a conference call. NOTE: When a name is displayed, drops the dispressing played party from the call. U Ending Calls IP Phone UI To end a call, you first need to reconnect to the call if not already connected (for example, if your caller is on hold). Press Nto end the call. If connected through the handset, you can also place the handset back on hook to end the call. 9133i IP Phone User Guide 27 Managing Calls The 9133i has several features that make it easier to make and manage calls, and to keep track of your caller history, as well as your business and personal contacts. 4. To dial the displayed number press j or just lift the handset or press any line keys. 5. Press Jto cancel. Managing Calls Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 9133i Directory by adding them manually, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and numbers. Saving Numbers and Names to the Directory You can save a number to your Directory from your display during a call, from the Redial list or Callers list, or by entering a new number and name. Saving from the Display IP Phone UI You can save the name and/or number displayed on your screen during a call to the Directory, or to one of your programmable keys. 1. Press K during the call. Accessing Your Directory IP Phone UI 1. Press J. The directory displays the number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to add" is displayed. Save to? John Burns 9054550055 2. Press J or an empty programmable key. If a name is displayed both the number and name are saved in Directory or the programmable key. If no name or "Unknown Name" are displayed you can enter the name using the dial pad. 3. Press K to finish. Directory empty Use Save to add 2. You can access entries by pressing V W to scroll through the list. 3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for `Ron'). If there are multiple entries under the same letter, you can use V W to scroll through the list, or continue to press the next letters of the name to find a better match. 28 9133i IP Phone User Guide Managing Calls Saving from Hard keys to the Directory IP Phone UI To save an entry from your Redial list or Callers list: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your directory. 2. Press K. 3. Press J. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. 4. To backspace and erase a mistake, press T or L. 5. Press K to finish. Saved: Directory John Burns Editing in Directory IP Phone UI To edit a listing in your directory: 1. Press J. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, and V W to scroll through the list. Press T again to erase the numbers or letters to the left or use the dial pad to enter additional digits or characters once you have saved the number. If you don't want to change the number or name just press J at any time to exit. Entering a New Number and Name into the Directory IP Phone UI 1. Press K. At the "Save to?" prompt, press J. 2. Use the dial pad key to enter the number. NOTE: To add a one second pause during number editing press 3. To begin editing press T. N. 3. Press K. At the "Enter 4. Press K to finish. U. Name" prompt, use the dial pad to select the letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access C). Press U to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press 9133i IP Phone User Guide 29 Deleting Items from Directory There are two ways to delete calls from your directory. IP Phone UI Managing Calls To delete items one by one: 1. Press J. 2. Press V W to find the item you want to delete. 3. Press L, then L again at the prompt to erase the item. DELETE again to erase this item IP Phone UI To delete all items in the directory: 1. Press J. 2. Press L, then L again at the prompt to erase all items. Directory empty Use Save to add 30 9133i IP Phone User Guide Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 9133i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable key or the Directory, the Callers list will display the name and number. The display shows you how many callers have been added to the list since you last checked it. Caller's List Screen Display Display Item 450-349-0438 N MAR 04 3:30pm 2x XX New Callers Description Indicates you have returned the call from the Callers list. "N" indicates a new call. When you're not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it. Indicates an unanswered call in the Callers list. Indicates an answered call in the Callers list. Indicates a Call Waiting call in the Callers list. Indicates an incoming Call Waiting call. John Burns 9054550055 Jun 8 2:41pm 2X "2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller. 9133i IP Phone User Guide 31 Accessing the Callers List IP Phone UI 1. Press n. Press V 3. To move the cursor one digit to the right, press U. To erase one digit to the left of the cursor, press T. 4. To dial the displayed number press j, or just lift the handset or press any line keys. NOTE: To add a one second pause during number editing press Managing Calls W to move through the Callers list. Press V to see the most recent call, or W to see the oldest call on your list. 2. To dial the displayed number just press j or lift the Handset or press any line keys. 3. Press n to cancel. 007 N O. Deleting from the Callers List There are two ways to delete calls from the Caller's list. IP Phone UI John Burns 9054550055 Jun 8 2:55pm Deleting items one by one: 1. Press n. 2. Press V W to find the item you want to delete. 3. Press L, then L again at the prompt to erase the item. IP Phone UI Editing in the Callers List Important: The Callers list does not save changes. Editing in the callers list is generally used if you plan to call the number and need to add a prefix. In the Callers list, if a dial pad key is pressed when a number and/or a name is displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix. IP Phone UI 1. Press n. 2. Press V W to find the entry you want to edit. Press V to view the most recent Deleting All Calls: 1. Press n. 2. Press L, then L again at the prompt to erase all calls. call, or W to see the oldest call on your list. 5. Press any key on the dial pad to begin editing. 32 9133i IP Phone User Guide Managing Calls Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis or on an individual line-basis, for each line. If you have configured call forwarding on an individual line, then the settings for this line are used; otherwise, the phone-wide call forward settings are used. You can enable call forwarding on all phones (global settings) or on specific lines (local settings) of a single phone. For local settings, you can set call forwarding on up to 9 individual lines. For global and local call forwarding, you can set the following: · Call forward mode · Destination number · Number of rings before forwarding the call (from 1 to 9 rings) The following are the call forward modes you can set: Call ForwardMode Off (Aastra Web UI only) All Description Disables call forward Phone forwards all incoming calls immediately to the specified destination. Phone forwards incoming calls if the line is already in use. Phone forwards the call if it is not answered in the specified number of rings Phone forwards the call if either the line is already in use or the call is not answered in the specified number of rings. Busy No Answer Busy No Answer You can set the global call forward settings using the IP phone UI or the Aastra Web UI. However, you must use the Aastra Web UI to set the per-line call forward settings. The per-line settings override the settings for global call forwarding. 9133i IP Phone User Guide 33