Hi-Performance Hard Drives hardUser's Guide drives external Hi-Performance Hard Drives with PushButtonTM Backup E5 IMPORTANT 1) Retain the bill of sale from the purchase of your AcomData product. A copy of the bill of sale is needed in the event that you require warranty service. 2) Please write the Model and Serial numbers of your AcomData product in the spaces provided below. (The Model and Serial numbers are printed on the UPC label affixed to the bottom of the box. They are also printed on the label affixed to the underside of the Drive's stand.) You will need the Model and Serial numbers when you register your AcomData product, and in the event that the product requires service. (See "Obtaining Service for Your AcomData Product" for more information.) Product Name: AcomData E5 External Hard Drive Model Number: ____________________________ Serial Number: _____________________________ Date of Purchase:____________________________ Name of Reseller:____________________________ Contents Important ............................................................................ 1 AcomData Contact Information ........................................ 4 Welcome! ............................................................................. 5 Product Registration for Warranty Coverage ................... 7 Online Registration ......................................................................................... 7 Mail-in Registration......................................................................................... 7 Mounting a USB-Connected Drive .................................. 28 Mac Users: ........................................................................................................28 Windows 2000/XP Users: ............................................................................28 Windows Me Users: .......................................................................................28 Windows 98SE Users with PushButton Drives: ...................................28 Windows 98SE Users with non-PushButton Drives: ..........................32 Naming Your Drive............................................................ 33 Mac Users: ........................................................................................................33 PC Users: ...........................................................................................................33 Precautions ......................................................................... 8 Package Contents ............................................................... 9 System Requirements for PC ........................................... 10 System Requirements for Mac ......................................... 11 AcomData E5 Drives at a Glance (Front View) ................ 12 AcomData E5 Drives at a Glance (Back Panel) ................ 13 AcomData E5 Features Explored ..................................... 14 FireWire (FireWire-equipped Drives only) ............................................14 Hi-Speed USB 2.0 (USB 2.0-equipped Drives only)............................16 Mac & PC Ready .............................................................................................17 Hot-Pluggable ................................................................................................17 Fanless Design ................................................................................................18 Re-Formatting the Drive .................................................. 34 Formatting the Drive in Windows 2000 or XP .....................................36 Formatting the Drive in Windows 98SE or Me ....................................37 Formatting the Drive in Mac OS X ...........................................................38 Formatting the Drive in Mac OS 9 ...........................................................39 Using Your Drive for Routine Tasks ................................. 40 How to Safely Dismount & Turn Off the Drive ................ 41 PC Users ............................................................................................................41 Mac Users .........................................................................................................41 Stacking Drives ................................................................. 42 Maintaining Your Drive & Safeguarding Your Data ....... 43 Backup Your Data ..........................................................................................43 Defragmenting and Optimizing a Hard Drive .....................................43 Examining and Repairing a Hard Drive .................................................44 Protect Your Data from Viruses .................................................................45 Cleaning the Drive Case ..............................................................................45 Technical Specifications ................................................... 19 Setting up the Drive ......................................................... 21 Choosing an Orientation (Vertical or Horizontal) ..............................21 Vertical Placement ........................................................................................22 Horizontal Placement ..................................................................................23 Removing the stand .....................................................................................23 Affixing the rubber feet to the Drive case ............................................23 Frequently Asked Questions ........................................... 46 Troubleshooting ............................................................... 50 Troubleshooting for PC Users ...................................................................50 Troubleshooting for Mac users .................................................................52 Connecting the Drive to Your Computer......................... 24 USB Users:.........................................................................................................24 Glossary ............................................................................. 55 One Year Limited Warranty .............................................. 57 Obtaining Service for Your AcomData Product .............. 58 How to Purchase Accessories........................................... 59 Notices ............................................................................... 60 Mounting a FireWire-Connected Drive ........................... 26 Mac Users: ........................................................................................................26 Windows 2000/XP Users: ............................................................................26 Windows 98SE and Me Users: ...................................................................27 AcomData Contact Information Address: 3410 Pomona Blvd. Pomona, CA 91768 Telephone: (909) 348-0680 Fax: (909) 598-8663 Web Site: www.acomdata.com Customer Service: customerservice@acomdata.com Technical Support: techsupport@acomdata.com Pre-Sales Questions: sales@acomdata.com Welcome! Welcome, and thank you for choosing an AcomData E5 External Hard Drive. Your AcomData E5 Drive features highquality construction, advanced engineering, and state-of-the-art data storage technology, designed to provide years of reliable performance. The information in this guide pertains to the following AcomData E5 Drive models: Description Model# Drives with PushButton Backup · USB 2.0........................................................... HDxxxUPE5-72 · USB 2.0 & FireWire 400 (Combo A) ................ HDxxxUFAPE5-72 · USB 2.0 & FireWire 800/400 (Combo B) ......... HDxxxUFBPE5-72 Drives without PushButton Backup · USB 2.0........................................................... HDxxxUE5-72 · FireWire .......................................................... HDxxxFE5-72 The "xxx" in the model numbers refers to capacity. For example, a 250 GB FireWire Drive has model #: HD250FE5-72. The model number of your Drive is printed on the UPC label affixed to the bottom of the box, and on the label affixed to the underside of the Drive's stand. This guide contains important information for the proper installation, use, and care of your AcomData Drive. Please read this guide carefully and retain it for future reference. ­5­ If you have a Drive with PushButton Backup... Please follow the instructions in this guide first. Then refer to the PushButton Backup User's Guide for information on setting up and using PushButton Backup. Symbols used in this guide: THIS SYMBOL ALERTS THE READER TO A WARNING OR TO SOME VERY IMPORTANT INFORMATION. Product Registration for Warranty Coverage Registration is required in the event that your product needs servicing. (See "Obtaining Service for Your AcomData Product" for details.) THE APPLE LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO MAC USERS. Online Registration You can register online at www.acomdata.com. Once you enter the site, click on the Product Registration button and follow the instructions on screen. Advantages of Online Registration: 1. It's fast, free, and your product is registered immediately; 2. Free unlimited online technical support; 3. You get your own personalized support page: · download software updates · access all online support services · view all of your registered AcomData products · manage your personal profile; 4. If you need warranty service, arranging product returns is faster and easier if you registered online. THIS SYMBOL ALERTS THE READER TO HELPFUL TIPS AND OTHER INFORMATION THAT MAY BE USEFUL. THE USB 2.0 LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO USB 2.0 USERS. THE WINDOWS LOGO ALERTS THE THE FIREWIRE LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO FIREWIRE USERS. READER TO IMPORTANT INFORMATION SPECIFIC TO WINDOWS USERS. A word about using two-button mice When following the instructions in this guide, PC users will need to use both the left and right mouse buttons. While some users may reverse the functions of the buttons, in this guide "click" means pressing the left-side button; "right-click" means pressing the right-side button. Although Mac OS X supports two-button mice, this guide assumes all Mac users are using a conventional, one-button mouse. Mail-in Registration You may also register via mail by filling out and returning the Registration Card included in the package. When registering your AcomData product you will need the Model number and Serial number. Both of these are printed on the UPC label affixed to the bottom of the box, and on the label affixed to the underside of the Drive's stand. ­6­ ­7­ Precautions Failure to follow the precautions below may result in damage to the device, loss of data, and voiding of the warranty. · If using your AcomData product as a general-purpose storage device (as opposed to a backup device) AcomData strongly recommends that you backup the files stored on the device. AcomData is not responsible for data loss or corruption; nor will AcomData perform recovery of lost data or files. · Do not open the device or attempt to disassemble or modify it. If the device is malfunctioning, contact AcomData Technical Support via the Customer Support page at www. acomdata.com or call (909) 348-0680 (Pacific Time) during regular business hours. · Do not expose the device to rain or use it in damp or wet conditions. · Never place containers of liquids on the device. This can damage the device and increase the risk of electric shock, short-circuiting, fire, or personal injury. · Make sure that the computer and the device are electrically grounded. (If the device has a three-prong plug, never plug the device into a two-prong outlet.) · Do not expose the device to temperatures outside the range of 5° C to 55° C (41° F to 131° F). · Do not use a third-party AC adapter/power cord. · Do not bump, jar or drop the device. · Do not try to stand the device in a way not described in this guide. · Do not disconnect any cables, while the device is powered on, without first dismounting the device. Package Contents AcomData E5 Drive & Stand USB cable (USB 2.0-equipped models only) 6-pin to 6-pin FireWire cable (FireWire and Combo models only) 9-pin to 9-pin FireWire cable (Combo B models only) Software CD User's Guide PushButton Backup User's Guide (PushButton models only) Mail-In Registration Card Rubber Feet If you are missing any item listed above, please contact Customer Service at customerservice@acomdata.com, or call 800-470-4495. ­8­ ­9­ System Requirements for PC · Minimum 233 MHz processor (Pentium, Celeron, AMD, etc.) · Windows 98SE, Me, 2000, or XP · Available data port: - USB 2.0 users: USB port - FireWire 400 users: 6-pin FireWire port - FireWire 800 users: 9-pin FireWire port · PushButton Backup requires 128 MB of RAM Windows XP/ ...