User's Guide IMPORTANT 1) Retain the bill of sale from the purchase of your AcomData product. A copy of the bill of sale is needed in the event that you require warranty service. 2) Please write the Model and Serial numbers of your AcomData product in the spaces provided below. (The Model and Serial numbers are printed on the UPC label affixed to the bottom of the box. They are also printed on the label affixed to the Drive's metal case, underneath the rubber sleeve.) You will need the Model and Serial numbers when you register your AcomData product, and in the event that the product requires service. (See "Obtaining Service for Your AcomData Product" for more information.) Product Name: AcomData Ondago Portable Hard Drive Model Number: ____________________________ Serial Number: _____________________________ Date of Purchase:____________________________ Name of Reseller:____________________________ CONTENTS Important ..................................................................................... 1 AcomData Contact Information .............................................. 4 WELCOME! AcomData Ondago ......................................................................................... 5 Online Registration ......................................................................................... 7 Mail-in Registration......................................................................................... 7 FW Option 1: Using the 6-pin to 6-pin FireWire cable .....................22 FW Option 2: Using the 6-pin to 6-pin FireWire cable and the optional AC adapter .................................................................................23 FW Option 3: Using the 6-pin to 4-pin FireWire cable and the USB cable ...............................................................................................................24 FW Option 4: Using the 6-pin to 4-pin FireWire cable and the optional PS2/USB power adapter ........................................................25 FW Option 5: Using the 6-pin to 4-pin FireWire cable and the optional AC adapter .................................................................................26 Product Registration for Warranty Coverage ........................ 7 Precautions .................................................................................. 8 Package Contents ....................................................................... 9 Optional Accessories.................................................................. 9 How to Purchase Accessories .................................................10 Mounting a FireWire-Connected Drive ................................27 Connecting the Drive via USB ................................................29 USB Option 1: Using the USB cable.........................................................29 USB Option 2: Using the USB cable and optional AC adapter ......30 USB Option 3: Using the USB cable and optional PS2/USB power adapter ..........................................................................................................31 SYSTEM REQUIREMENTS Power Requirements................................................................11 System Requirements for PC .................................................12 System Requirements for Mac ...............................................13 Mounting a USB-Connected Drive ........................................32 Naming Your Ondago ..............................................................36 Re-Formatting the Drive .........................................................37 Formatting the Drive in Windows 2000 or XP .....................................39 Formatting the Drive in Windows 98SE or Me ....................................40 Formatting the Drive in Mac OS X ...........................................................41 Formatting the Drive in Mac OS 9 ...........................................................42 ABOUT ONDAGO Ondago at a Glance ..................................................................14 AcomData Ondago Features Explored .................................15 FireWire ............................................................................................................15 Hi-Speed USB 2.0 ..........................................................................................17 Mac & PC Ready .............................................................................................18 Hot-Pluggable ................................................................................................18 Fanless Design ................................................................................................19 Instant-On Operation ...................................................................................19 Silicone Rubber Sleeve ................................................................................19 Technical Specifications ..............................................................................20 USING THE DRIVE Performing Routine Tasks .......................................................43 How to Safely Dismount & Disconnect the Drive ...............44 Maintaining Your Drive & Safeguarding Your Data ............45 APPENDIX Frequently Asked Questions ..................................................48 Troubleshooting .......................................................................51 Troubleshooting for PC Users ...................................................................51 Troubleshooting for Mac users .................................................................54 INSTALLING THE DRIVE Connecting the Drive to Your Computer..............................21 Connecting the Drive via FireWire ........................................22 Glossary ......................................................................................56 One Year Limited Warranty .....................................................57 Obtaining Service for Your AcomData Product ..................59 Notices ........................................................................................60 AcomData Contact Information Address: 3410 Pomona Blvd. Pomona, CA 91768 Telephone: (909) 348-0680 Fax: (909) 598-8663 Web Site: www.acomdata.com Customer Service: customerservice@acomdata.com Technical Support: techsupport@acomdata.com Pre-Sales Questions: sales@acomdata.com WELCOME! AcomData Ondago Welcome, and thank you for purchasing an AcomData Ondago Portable Hard Drive. Your Ondago features high-quality construction, advanced engineering, and state-of-the-art data storage technology, to give you great performance and years of reliable, user-friendly operation. The information in this User's Guide pertains to AcomData Ondago Portable Hard Drive models SHDxxxUFAPE-54 (The "xxx" refers to Drive capacity. For example, if you have an 80 GB Drive, the model number is SHD080UFAPE-54). This guide contains very important information for the proper installation, use, and care of your Ondago. Please read this guide carefully and retain it for future reference. If you plan to use PushButtonTM Backup... Please follow the instructions in this guide first. Then refer to the PushButtonTM Backup User's Guide for information on setting up and using PushButtonTM Backup. ­5­ Symbols used in this guide: THIS SYMBOL ALERTS THE READER TO A WARNING OR TO SOME VERY IMPORTANT INFORMATION. THE APPLE LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO MAC USERS. Product Registration for Warranty Coverage Registration is required in the event that your product needs servicing. (See "Obtaining Service for Your AcomData Product" for details.) THIS SYMBOL ALERTS THE READER TO HELPFUL TIPS AND OTHER INFORMATION THAT MAY BE USEFUL. THE USB 2.0 LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO USB 2.0 USERS. THE WINDOWS LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO WINDOWS USERS. THE FIREWIRE LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO FIREWIRE USERS. Online Registration You can register online at www.acomdata.com. Once you enter the site, click on the Product Registration button and follow the instructions on screen. Advantages of Online Registration: 1. It's fast, free, and your product is registered immediately; 2. Free unlimited online technical support; 3. You get your own personalized support page: · download software updates · access all online support services · view all of your registered AcomData products · manage your personal profile; 4. If you need warranty service, arranging product returns is faster and easier if you registered online. A word about using two-button mice When following the instructions in this guide, PC users will need to use both the left and right mouse buttons. While some users may reverse the functions of the buttons, in this guide "click" means pressing the left-side button; "right-click" means pressing the right-side button. Although Mac OS X supports two-button mice, this guide assumes all Mac users are using a conventional one-button mouse. Mail-in Registration You may also register via mail by filling out and returning the Registration Card included in the package. When registering your AcomData product you will need the Model and Serial numbers. Both are printed on the UPC label affixed to the bottom of the box, and on the label affixed to the metal Drive case (underneath the silicone rubber sleeve). ­6­ ­7­ Precautions Failure to follow the precautions below may result in damage to the device, loss of data, and voiding of the warranty. · If using your AcomData product as a general-purpose storage device (as opposed to a backup device) AcomData strongly recommends that you backup the files stored on the device. AcomData is not responsible for data loss or corruption; nor will AcomData perform recovery of lost data or files. · Do not open the device or attempt to disassemble or modify it. If the device is malfunctioning, contact AcomData Technical Support via the Customer Support page at www.acomdata.com or call (909) 348-0680 (Pacific Time) during regular business hours. · Do not expose the device to rain or use it in damp or wet conditions. · Never place containers of liquids on the device. This can damage the device and increase the risk of electric shock, short-circuiting, fire, or personal injury. · Make sure that the computer and the device are electrically grounded. (If the device has a three-prong plug, never plug the device into a two-prong outlet.) · Do not expose the device to temperatures outside the range of 5° C to 40° C (41° F to 104° F). · Do not use a third-party AC adapter/power cord. · Do not bump, jar or drop the device. · Do not try to stand the device in a way not described in this guide. · Do not disconnect any cables without first dismounting the device. See "How to Safely Dismount & Disconnect the Drive" for details. Package Contents 6-pin to 6-pin FireWire cable AcomData Ondago Portable Hard Drive 6-pin to 4-pin FireWire cable USB cable (Twin USB type A to mini-USB) Software CD Ondago User's Guide PushButtonTM Backup Mail-In User's Guide Registration Card If you are missing any item shown above, contact Customer Service at customerservice@acomdata.com, or call 800-470-4495. Optional Accessories See "How to Purchase Accessories", next page. PS2/USB power adapter. Power the Drive via a PS2 port or get extra power via USB. AC adapter. Run the Drive off AC power. ­8­ ­9­ How to Purchase Accessories You can purchase accessories by contacting Customer Service at customerservice@acomdata.com. In your e-mail, please include: · your name; · phone number; · mailing address; · model number or description of item (e.g. AC adapter for Ondago Drives); · quantity per item. A Customer Service agent will contact you to complete the transaction. SYSTEM REQUIREMENTS Power Requirements Ondago can be powered many ways­­directly by your computer (bus-powered operation), or via AC power­­depending on the data interface you use and the connections available with your computer. AC-powered operation requires the optional AC adapter, sold separately. (See "Connecting the Drive to Your Computer" for instructions for the various connection options.) For bus-powered operation... USB 2.0 users will need: · 2 free USB ports1 OR · 1 free USB port and a PS2 port2 FireWire users will need: · 6-pin FW port OR · 4-pin FW port3 and 2 USB ports4 OR · 4-pin FW port3 and a PS2 port2 For AC-powered operation... USB 2.0 users will need: · one free USB port FireWire users will need: · 6-pin or 4-pin FW port 1) Bus-powered operation via USB requires two USB ports (one for data and power; the other for additional power only). Preferably, the port you use for the data connection will be USB 2.0 compatible. It makes no difference if the port you use only for additional power is USB 2.0 or USB 1.x. If your compute ...