Acronis Privacy Expert Corporate User's Guide www.acronis.com Copyright © Acronis, Inc., 2000-2005. All rights reserved. Windows is registered trademarks of Microsoft Corporation. All other trademarks and copyrights referred to are the property of their respective owners. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of this work or derivative work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder. DOCUMENTATION IS PROVIDED «AS IS» AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. 2 END-USER LICENSE AGREEMENT BY ACCEPTING, YOU (ORIGINAL PURCHASER) INDICATE YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT WISH TO ACCEPT THE PRODUCT UNDER THESE TERMS, YOU MAY CHOOSE NOT TO ACCEPT BY SELECTING "I decline..." AND NOT INSTALLING THE SOFTWARE. The Acronis Privacy Expert Corporate (the software) is Copyright © Acronis, Inc., 20002005. All rights are reserved. The ORIGINAL PURCHASER is granted a LICENSE to use the software only, subject to the following restrictions and limitations. 1. The license is to the original purchaser only, and is not transferable without prior written permission from Acronis. 2. The original purchaser may use the software on a single computer owned or leased by the original purchaser. You may not use the software on more than one machine even if you own or lease all of them, without the written consent of Acronis. 3. The original purchaser may not engage in, nor permit third parties to engage in, any of the following: A. Providing or permitting use of or disclosing the software to third parties. B. Providing use of the software in a computer service business, network, timesharing or multiple user arrangement to users who are not individually licensed by Acronis. C. Making alterations or copies of any kind in the software (except as specifically permitted above). D. Attempting to un-assemble, de-compile or reverse engineer the software in any way. E. Granting sublicenses, leases or other rights in the software to others. F. Making copies or verbal or media translations of the users guide. G. Making telecommunication data transmission of the software. Acronis has the right to terminate this license if there is a violation of its terms or default by the original purchaser. Upon termination for any reason, all copies of the software must be immediately returned to Acronis, and the original purchaser shall be liable to Acronis for any and all damages suffered as a result of the violation or default. ENTIRE RISK THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU THE PURCHASER. ACRONIS DOES NOT WARRANT THAT THE SOFTWARE OR ITS FUNCTIONS WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED. NO LIABILITY FOR CONSEQUENTIAL DAMAGES -- IN NO EVENT SHALL ACRONIS OR ITS VENDORS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR THE LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ACRONIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 3 Table of Contents END-USER LICENSE AGREEMENT.................................................................................................. 3 INTRODUCTION............................................................................................................................... 6 What is Acronis Privacy Expert Corporate?.......................................................................... 6 Acronis Privacy Expert Corporate key features .................................................................... 6 Acronis Privacy Expert Corporate Architecture .................................................................... 7 Software use conditions........................................................................................................ 7 Technical support.................................................................................................................. 8 CHAPTER 1. 1.1 1.2 1.3 1.3.1 1.3.2 INSTALLING ACRONIS PRIVACY EXPERT CORPORATE COMPONENTS ..... 9 System requirements.................................................................................................. 9 Supported operating systems..................................................................................... 9 Setting up security parameters for Acronis Privacy Expert Corporate....................... 9 Usernames and passwords .................................................................................................. 9 Firewall setup ..................................................................................................................... 10 1.4 1.5 1.6 1.7 1.8 1.9 1.10 CHAPTER 2. CONSOLE 2.1 2.2 2.3 CHAPTER 3. 3.1 3.2 3.3 3.3.1 3.3.2 3.3.3 3.3.4 License policy ........................................................................................................... 10 Installing Acronis Privacy Expert Corporate components onto a current computer 10 Extracting Acronis Privacy Expert Corporate components ...................................... 11 Using License Server Management Tool ................................................................. 11 Installing Acronis components onto remote machines............................................. 12 Recovering Acronis Privacy Expert Corporate......................................................... 13 Removing Acronis Privacy Expert Corporate........................................................ 13 USING ACRONIS PRIVACY EXPERT CORPORATE MANAGEMENT 14 Getting started .......................................................................................................... 14 Acronis Privacy Expert Corporate Management Console main window.................. 14 Connecting to remote computer ............................................................................... 15 SPYWARE REMOVAL FROM NETWORK COMPUTERS ................................. 16 How spyware gets on user's PC .............................................................................. 16 How to recognize spyware? ..................................................................................... 16 Spyware removal...................................................................................................... 17 Running Spyware Removal Wizard .................................................................................... 17 Selecting remote computers for spyware removal.............................................................. 17 Selecting scanning mode ................................................................................................... 18 Spyware Removal Script .................................................................................................... 19 3.4 3.4.1 3.4.2 3.4.3 3.4.4 Scheduling spyware removal group tasks................................................................ 19 Selecting remote computers............................................................................................... 19 Selecting task and spyware scan mode ............................................................................. 20 Scheduled tasks preferences ............................................................................................. 20 Entering user name and password..................................................................................... 21 3.5 3.6 CHAPTER 4. 4.1 4.2 4.2.1 4.2.2 4.2.3 4.2.4 Quarantine................................................................................................................ 22 Using the Log ........................................................................................................... 23 USING ACRONIS SPYWARE SHIELD................................................................ 25 Enabling Acronis Spyware Shield ............................................................................ 25 Spyware Shield local settings................................................................................... 26 General options .................................................................................................................. 26 Advanced options............................................................................................................... 27 Remembered events .......................................................................................................... 27 Saving Spyware Shield settings ......................................................................................... 28 CHAPTER 5. SPYWARE DEFINITIONS UPDATES .................................................................. 29 4 Copyright © Acronis, Inc., 2000-2005 5.1 5.2 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 Product registration .................................................................................................. 29 Spyware database update........................................................................................ 29 Running Spyware Definitions Updates Wizard ................................................................... 29 Selecting remote computers to update spyware definitions................................................ 30 Selecting update mode....................................................................................................... 30 Setting the schedule........................................................................................................... 31 Entering user name and password..................................................................................... 32 CHAPTER 6. 6.1 6.2 6.3 6.3.1 6.3.2 6.3.3 6.3.4 6.3.5 ACRONIS POP-UP BLOCKER ............................................................................ 33 What are pop-ups? ................................................................................................... 33 Acronis Pop-up Blocker............................................................................................ 33 Acronis Pop-up Blocker local options....................................................................... 33 Acronis Pop-up Blocker general settings............................................................................ 34 Last visited pages............................................................................................................... 34 Blocked URLs .................................................................................................................... 34 White URLs ........................................................................................................................ 34 Black URLs ........................................................................................................................ 35 CHAPTER 7. 7.1 7.2 OTHER OPERATIONS......................................................................................... 36 Creating a bootable diskette or CD with Acronis Drive Cleanser ............................ 36 Data destruction with Acronis Drive Cleanser.......................................................... 36 SPYWARE THREATS GLOSSARY.................................................................... 38 APPENDIX A. Adware .............................................................................................................................................. 38 Browser Helper Objects..................................................................................................................... 38 Browser hijackers .............................................................................................................................. 38 Commercial keylogger....................................................................................................................... 38 Dialers ............................................................................................................................................... 38 Exploit/Security holes ........................................................................................................................ 39 Remote Administration ...................................................................................................................... 39 Sniffers .............................................................................................................................................. 39 Spyware ........................................................................................................................ ...