Wireless-Ready DSL Gateway User Manual Table of Contents 1 Introduction Package Contents Minimum System Requirements Technical Support 1 1 1 2 2 Setting Up the Gateway Warning! Connecting a Computer to the Gateway Installing Filters Setting Up the DSL Connection 5 5 6 21 23 3 Using Qwest DSL Connecting to the Internet Disconnecting from the Internet 27 27 27 4 Basic Setup Basic Setup Gateway Features 29 29 32 5 Advanced Setup Accessing Advanced Setup Using Advanced Setup WAN IP Address Wireless Settings LAN IP Address DHCP Server Services Blocking Website Blocking VPN Pass Through Remote Management Port Forwarding DMZ Hosting Firewall Dynamic Routing NAT (Network Address Translation) Static Routing MAC Address Cloning Status 33 33 34 35 38 40 41 43 44 44 45 45 47 48 48 49 50 51 52 i Actiontec Wireless-Ready DSL Gateway User Manual 6 Utilities Web Activity Log DSL Settings Restore Default Settings Upgrade Firmware 59 59 60 60 61 7 Building a Network Ethernet USB Wireless 63 63 66 69 8 Troubleshooting A Reference Locating Computer Information Locating Windows Operating System Files Wiring Information 71 75 75 76 78 B Setting Up Static IP Address Windows 98 and 98 SE Windows Me Windows 2000 Windows XP 81 81 84 87 91 C Computer Security Securing the Gateway and Computer 97 97 D Specifications General Wireless Operating Range LED Indicators Environmental 101 101 102 102 102 E Glossary F Security Level Services Table High Security Level Medium Security Level Low Security Level Basic Security Level Acronym Definitions 103 107 107 108 108 108 109 G Non-Windows System Setup Classic OS X Connecting to the ISP 111 111 113 114 Notices Regulatory Compliance Notices Modifications 117 117 117 Limited Warranty 119 ii Introduction 1 Thank you for purchasing the Actiontec Wireless-Ready Gateway. The Gateway is the simplest way to connect a number of computers to a single high-speed broadband connection. This easy-to-use product is perfect for the office or small business. If you want to take your computing to the next level, the Actiontec WirelessReady DSL Gateway is sure to be one of the keys to your success. Package Contents Four-port Actiontec Wireless-Ready DSL Gateway Power adapter Phone filters DSL cable Ethernet cable USB cable Installation CD Quick start guides Minimum System Requirements Active DSL service Computer with an 10 Mbps or 10/100 Mbps Ethernet connection, or USB connection Microsoft Windows 95, Windows 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows NT 4.0, Windows 2000, Windows XP, Mac OS 7.1+, Mac OS 8.0+, Mac OS 9.0+, or Mac OS X+ Note: USB LAN port is not supported with Microsoft Windows 95, Windows NT 4.0, and Mac OS 1 Actiontec Wireless-Ready DSL Gateway User Manual Internet Explorer 4.0 or higher (5.x recommended) or Netscape Navigator 4.0 or higher (4.7 recommended) TCP/IP network protocol installed on each computer Technical Support Self Help To obtain answers to DSL configuration questions, visit the Qwest DSL Actiontec support page at this address: http://www.qwest.com/dsl/customerservice/Actiontec1520.html A help page is also available on the main page of the Actiontec DSL Gateway Web interface. Enter 192.168.0.1 in the browser's address text box, and when the first screen appears, click HELP. Basic Setup Support If unable to access the Internet, look at the Internet light on the front of the DSL Gateway. If the light is solid green, call the ISP immediately. If it is not solid green, call Qwest at 1-800-247-7285. Other Problems Contact the ISP if experiencing problems with: DHCP addressing configuration Static IP addressing configuration Transparent bridging configuration Contact Qwest at 1-800-247-7285 for: DSL service outage support and repair DSL service installation support NIC card installation of the Qwest-supplied Realtek NIC Card Note: Before attempting any of the above, make sure access to the Internet is available. 2 Chapter 1 Introduction Advanced Feature Support Qwest DSL technical support provides the following advanced feature support for the Actiontec DSL Gateway. Contact Qwest at 1-800-247-7285 for configuration assistance. Enabling Website Blocking Enabling VPN Pass-Through Enabling/Disabling NAT Firewall configuration Changing the LAN IP address of the DSL Gateway Enabling Services Blocking Enabling/Disabling DHCP VIP feature These features are supported in the DSL Gateway only. Implementation of the above features within the network (LAN) is not supported. Wired/Wireless Upgrade Wired and wireless upgrade installation support is available from Actiontec free of charge if the wired/wireless equipment was purchased from Actiontec. Contact Actiontec at 1-888-436-0675 for installation and configuration support information. Networking (LAN) Support If a wired/wireless network has been set up and support is needed in one of the following areas: LAN support of multiple computers and peripherals Microsoft Windows Networking Microsoft Internet Connection Sharing (ICS) Advanced LAN configuration with multiple computers 3 Actiontec Wireless-Ready DSL Gateway User Manual Non-Actiontec-provided network card/Ethernet cable installation, configuration, or troubleshooting Commercial firewall software configuration contact the Actiontec Pay For Support Center at 1-888-825-9025. Actiontec networking support is provided for a fee of $29.95 per incident. Other fee-based feature support includes: Port Forwarding (Static NAT) Static Routing MAC Address Cloning Third-party vendor wireless equipment configuration DMZ Hosting NAT Routes RIP (Dynamic Routing) This support service does not include an on-site field technician. To purchase Actiontec wireless cards and peripherals, visit the Actiontec Web site at www.actiontecstore.com/qwest 4 Setting Up the Gateway 2 The instructions that follow parallel the steps contained in the Actiontec Installation BuddyTM, which provides a visual guide to setting up the Gateway. It is recommended the user run the Installation Buddy first, before attempting any other procedures. To set up the Gateway, it must be connected to a computer, and then configured. After connecting this first computer, other computers can be added to the network via USB, Ethernet, or wirelessly (see "Building a Network" on page 57). Warning! Read the following two sections (Alarm System, Automatic Water Heater) before proceeding with any installation! Alarm System If your home or business has an alarm system and Qwest DSL shares the same phone line, you have special wiring needs. If you did not order a technician install at the time of sale, please contact Qwest Sales as soon as possible to order and schedule your installation. If you security alarm is wired incorrectly, it may not be able to make a notification call when the alarm is triggered. Professional wiring is required to insure interoperability. Do not attempt the installtion yourself. Qwest strongly recommends that you contact your security organization for more information about your security alarm system before you attempt to install Qwest DSL. Qwest also strongly recommends that you contact your security organization after installing Qwest DSL to have them conduct a test of your alarm system. Automatic Water Meter If your home or office has an automatic water meter that uses the same phone line as the Qwest DSL Gateway, you must put a DSL Phone Filter on the water meter. Call your water company for help when installing the DSL Phone Filter on your water meter. 5 Actiontec Wireless-Ready DSL Gateway User Manual Connecting a Computer to the Gateway Connecting a computer to the Gateway involves three basic steps: initial setup, plugging in the Gateway's Power Cord, and connecting the Gateway to the computer via Ethernet or USB cable. To connect this initial computer to the Gateway using an Ethernet cable, follow the procedure that begins below. For USB connections, see "Connecting Via USB" on page 14. Note: The following procedures are for U.S. installations only. Connecting Via Ethernet 1. Insert the Actiontec Installation Buddy CD-ROM in the CD-ROM drive of the computer. The Installation Buddy will start automatically. Wait until the following screen appears, read the onscreen instructions, then click Next. 2. The next window appears. Read the instructions, select First Computer by clicking on the check box, then click Next. 6 Chapter 2 Setting Up the Gateway 3. The next window appears. Read the onscreen information, then get the "Terms and Agreement" document from the White Bag and read it as well. Then, select I accept this agreement and click Next. 4. The next window appears. Select Ethernet, then click Next. 5. The next window appears. Read the onscreen instructions, then click Next. Note: You must have your Welcome Letter (ISP Worksheet) to complete this installation. If you have not received this document, contact your ISP immediately. 7 Actiontec Wireless-Ready DSL Gateway User Manual 6. When the next window appears, read the information concerning home alarm systems, then click Next. 7. Another window concerning home alarms appears. Read the onscreen information, then click Next. 8. When the next window appears, read the information concerning automatic water meters, then click Next. 8 Chapter 2 Setting Up the Gateway 9. In the next window, read the instructions regarding the items needed to set up the Gateway, then click Next. 10. As shown in the next window, get the Gateway from the DSL Quick Start Kit, then click Next. 11. The next window appears. Plug the smaller end of the Power Cord into the Black Port on the back of the Gateway, then click Next. 9 Actiontec Wireless-Ready DSL Gateway User Manual 12. When the next window appears, plug the larger end of the Power Cord into a Power Outlet, then click Next. 13. When the next window appears, confirm the Power Light on the Gateway glows steadily green. Click Next. 14. The following window appears. Get the Phone Line Splitter from the DSL Quick Start Kit and plug it into the Phone Jack closest to the computer, then click Next. 10 Chapter 2 Setting Up the Gateway 15. When the next window appears, get the Black DSL Cable and plug one end of it into the DSL Port on the back of the Gateway, then click Next. 16. Another window appears. Plug the other end of the Black DSL Cable into one of the two ports on the Splitter, then click Next. 11 Actiontec Wireless-Ready DSL Gateway User Manual 17. When the next window appears, confirm the Power and Internet Lights on the Gateway glow steadily green. Click Next. Note: If the Power and Internet Lights on the Gateway are not solid green, check all connections to the Gateway. If all connections are plugged in properly, call Qwest DSL Technical Support at 1-800-247-7285. 18. In the next window, get the Yellow Ethernet Cable from the Quick Start Kit and plug one end of it in one of the Yellow Ports on the back of the Gateway. Click Next. 12 Chapter 2 Setting Up the Gateway 19. When the next window appears, plug the other end of the Yellow Ethernet Cable into an Ethernet Port on the back of the computer. Click Next. Note: An Ethernet port looks similar to a phone jack, but is slightly larger. 20. When the next window appears, make sure one of the four Ethernet Network Lights glows solid green. The Gateway is connected to a computer via Ethernet. Click Next to install the filters as described in "Installing the Filters" on page 21. 13 Actiontec Wireless-Ready DSL Gateway User Manual Connecting Via USB 1. Insert Actiontec Installation Buddy CD-ROM in the CD-ROM drive of the computer. The Installation Buddy will start automatically. Wait until the following screen appears, read the onscreen instructions, then click Next. 2. The next window appears. Read the instructions, select First Computer by clicking on the check box, then click Next. 3. The next window appears. Read the onscreen information, then get the "Terms and Agreement" document from the White Bag and read it as well. Then, select I accept this agreement and click Next. 14 Chapter 2 Setting Up the Gateway 4. The next window appears. Select USB, then click Next. 5. The next window appears. Read the onscreen instructions, then click Next. Note: You must have your Welcome Letter (ISP Worksheet) to complete this installation. If you have not received this document, contact your ISP immediately. 6. When the next window appears, read the information concerning home alarm systems, then click Next. 15 Actiontec Wireless-Ready DSL Gateway User Manual 7. Another window concerning home alarm systems appears. Read the onscreen information, then click Next. 8. When the next window appears, read the information concerning automatic water meters, then click Next. 9. In the next window, read the instructions regarding the items needed to set up the Gateway, then click Nex ...