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User Manual Version 1.0 Model # AUPX900 Internet Calls for Everyone, EverywhereTM Table of Contents 1 Introduction Package Contents Features System Requirements 2 3 4 5 6 7 Installing Skype Software Installing Exchange Software Installing Exchange Hardware Configuring the PBX (Optional) Activating Your Skype Accounts Managing Your Exchange User Account Logging In Adding Skype Contacts Viewing Skype Contacts Modifying Your Profile Changing Your Password 8 Using Exchange Making Skype Calls Making SkypeOut Calls Answering Skype Calls 1 2 2 3 4 9 17 19 21 28 28 30 31 32 34 35 35 36 36 Internet Calls for Everyone, EverywhereTM ii Allowing Skype Users to Call Exchange Advanced Options Changing Voice Prompt Language DTMF Settings 9 10 a Uninstalling Exchange Updating Exchange Software Specifications Notices Limited Warranty 37 38 39 39 41 46 49 51 54 Internet Calls for Everyone, EverywhereTM iii Introduction 1 Thank you for purchasing Actiontec VoSKY Exchange. VoSKY Exchange is the world's first VoIP gateway that brings Skype Internet calls to an office environment. Exchange seamlessly bridges the existing PBX to the Skype network to provide inexpensive long distance and international calls. By adding four Skype lines to your PBX, Exchange provides access to Skype Internet calls for every extension in the office ­ even to those without computer access. The users simply pick up their office phone, dial a few numbers, and they are able to place and receive Skype Internet calls. The sound quality is as good as regular calls with the VoSKYTM Exchange's echocancellation technology and excellent voice quality. Exchange Internet Calls for Everyone, EverywhereTM 1 centralizes Skype activities on a single computer to reduce the administrative burdens associated with managing multiple accounts, their usage, and billing. Package Contents · · · · · · · VoSKY Exchange 4 USB cables 4 Telephone cables (RJ-11) Installation CD-ROM User Manual Overview Addendum Features Supports 4 Skype lines / SkypeOut on one computer Complies with Skype dialing format Delivers Skype functionality into enterprise extension systems Internet Calls for Everyone, EverywhereTM 2 4-digit speed dialing codes allow for thousands of phone book entries Build enterprise global communications networks with IP-PBX solutions Minimum System Requirements · PC and CPU: o INTEL Pentium IV 2.8 GHz or faster AMD Athlon 3200+ or faster o o o o · · · · 512 MB RAM 400 MB free HDD space CD-ROM drive Up to 4 free USB 1.1/ 2.0 ports Operating System: Windows XP Pro + SP2 Broadband Internet connection more than 128k bps (upstream) recommended Touch-tone analog phone(s) PBX with up to 4 free FXO ports which have auto attendant capability Internet Calls for Everyone, EverywhereTM 3 Installing Skype Software 2 1. Before installing the Exchange software or hardware, you must first install Skype software on your computer. If you already have Skype software installed, you can move on to section 3 in this manual, Installing Exchange Software. To download Skype software, go to http://www.skype.com. Click on the Download Skype link to download the latest available version of Skype software. At the time of this manual, it is Skype 2.0. 2. A File Download screen will ask you "Would you like to open the file or save it to your computer?" Click Open. SkypeSetup.exe program will run; this will take a few moments. 3. In the Welcome to the Skype Setup Wizard, select the language to use during installation then click Next. Internet Calls for Everyone, EverywhereTM 4 4. Next screen is the Skype software License Agreement. Read the agreement and to continue with the installation, select the I accept the agreement option and then click Next. 5. The Select Destination Location screen will give you the option to choose where you would like the Skype software to be stored on your computer. Skype Setup Wizard will Internet Calls for Everyone, EverywhereTM 5 choose a location for you. You can either leave that as your destination location or click Browse to navigate to a different location. When finished, click Next. 6. In the next screen, Select Additional Tasks, you can choose to have the Skype Setup Wizard create a desktop icon and to automatically start Skype when the computer starts. When finished with your selections, click Next. The Wizard will then start installing the files to your computer. This will take a few moments. Internet Calls for Everyone, EverywhereTM 6 7. When the installation is complete, you will see the final screen, Completing the Skype Setup Wizard. Do not select the Launch Skype option. Click Finish. Internet Calls for Everyone, EverywhereTM 7 Skype software installation is now complete. You are now ready to install the Exchange Software. Internet Calls for Everyone, EverywhereTM 8 Installing Exchange Software To install Exchange software: 3 1. Insert the Installation CD into your computer's CD-ROM drive. A Welcome to Actiontec VoSKY Exchange screen will come up. Click Install Exchange to begin the installation. Internet Calls for Everyone, EverywhereTM 9 2. Setup.exe program will run and open the VoSKY Exchange InstallShield Wizard to guide you through the installation process. Click Next to continue. 3. To continue with the installation, read through the software License Agreement, select I accept the terms of the agreement, and then click Next to move on to the next step. 4. The VoSKY Exchange Pre-Installation Requirements screen will remind you that you should have installed Skype Internet Calls for Everyone, EverywhereTM 10 on your PC prior to installing the Exchange software. If you haven't done so already, go to section 2, Installing Skype Software, and install Skype on your computer before moving on. If you have already installed Skype, click Next to continue. 5. In the next screen, System Requirements Check, verify that your system meets the listed configuration, and then click Next to continue. Internet Calls for Everyone, EverywhereTM 11 Note: If the suggested minimum requirements are not met, the system will give a warning message. You need to close the warning message window to continue installation. 6. In the following screen, the VoSKY Exchange System Configuration, select the number of available USB ports. The default number is four. Click Next to continue. Internet Calls for Everyone, EverywhereTM 12 7. In the Ready to Install the Program screen, click Install. The InstallShield Wizard will copy the necessary files. This will take a few moments. Internet Calls for Everyone, EverywhereTM 13 8. When the installation is complete, a Setup Complete screen will come up to notify you that the software was installed successfully. Click Finish. Internet Calls for Everyone, EverywhereTM 14 9. The Post Installation Guidelines screen will help guide you through the hardware set up of the VoSKY Exchange. When finished, click OK. Note: After Exchange software is installed, it will launch two application windows, the Tomcat web server and the Hypersonic SQL database server. The web server will Internet Calls for Everyone, EverywhereTM 15 manage the Skype contact list and the database server will store the Skype contact list data. Contact list management is covered later in the Managing Your Exchange User Account section of this document. Internet Calls for Everyone, EverywhereTM 16 Installing Exchange Hardware To install Exchange hardware: 4 1. Connect Exchange to the PC server with the supplied USB cables. The four USB ports are on the left hand side of the Exchange's back panel (white color ports in photo below). When all four USB cables are plugged in, the front panel green indicator LEDs will light up. Note: After connecting the USB cables, a System Settings Change window will come up for each of the four user accounts and ask if you want to restart your computer. Click No. Internet Calls for Everyone, EverywhereTM 17 2. Connect Exchange to a PBX or ordinary phones (except pulse phones) with the supplied telephone cables (RJ-11). The four telephone ports are located on the right hand side of the Exchange's back panel. The front panel orange indicator LEDs will light up when a phone line is in use. Internet Calls for Everyone, EverywhereTM 18 Configuring the PBX (Optional) 5 We recommend connecting the Exchange to a PBX, as it will provide access to both Skype and analog lines and improve your office environment significantly. Follow these steps if you have decided to connect the Exchange to a PBX: 1. Connect the Exchange to the PBX's trunk ports with the supplied telephone RJ-11 cables. 2. Request your PBX vendor to set the hunting group number for the four trunk ports to a number, such as 8. Internet Calls for Everyone, EverywhereTM 19 Note: Normally PBX uses a 9 or 0 number to give users access to the PSTN line. When you set the hunting group number to another number, an office phone user just needs to dial this number to access the Skype line. Internet Calls for Everyone, EverywhereTM 20 Activating Your Skype Accounts 6 User Accounts to After the software installs, Exchange creates four Windows accounts on your PC server: user01, user02, user03, and user04. You can go to the Control Panel view these accounts. Internet Calls for Everyone, EverywhereTM 21 You must assign Skype accounts for each of the Exchange Windows user accounts by following these steps: 1. Go to Start Log Off Switch User. 2. At the next screen select one of the users, for example user01. 3. Open Skype and log in with an existing Skype account or create a new one. In the Create a New Skype Account screen, check the boxes next to Log this user on automatically when Skype starts and Start Skype when the Computer starts. Internet Calls for Everyone, EverywhereTM 22 4. Wait for Skype to log you in. Another program wants to use Skype screen will come up. Click on the circle next to the first option, Allow this program to use Skype, and click OK to save. Internet Calls for Everyone, EverywhereTM 23 5. If you connected Exchange to a PBX and want to let other Skype users call Exchange, you must adjust your Skype settings. Go to Skype's Tools Options. Click on Privacy and make sure that the "anyone" option under Allow calls from and allow chats from is selected. Then click Save to save the changes. Internet Calls for Everyone, EverywhereTM 24 6. The Exchange Administration Console Icon shows up in your system tray (lower left corner of Windows XP) after you log into Skype. Double click on the icon to open the Exchange Administration Console. You can check the user account status in the Status tab. If you see a: Green light: the connection is working properly and the phone status is on-hook. Red Light: the connection is not available or is not working properly. Blue light: the connection is working properly and the phone status is off-hook or busy. Internet Calls for Everyone, EverywhereTM 25 Exchange Administration Console 7. After completing these steps, activate the rest of your company's Skype accounts by repeating steps 1 ­ 6 in this section. You will know that all four accounts have been activated when the Status light is green for all four user accounts as in the following screen shot. Internet Calls for Everyone, EverywhereTM 26 Internet Calls for Everyone, EverywhereTM 27 Managing Your Exchange User Accounts 7 Logging In Open your Internet browser and type http://127.0.0.1:8080 in the address bar. You are now at the VoSKY Exchange User Login screen. Log in with Username "admin" and Password "password". Internet Calls for Everyone, EverywhereTM 28 Once you are logged in, the Welcome to the VoSKY Exchange page will come up. The left panel contains the Administrator links needed to modify information such as adding or viewing Skype contacts, or changing your account information such as your username and password. Internet Calls for Everyone, EverywhereTM 29 Adding Skype Contacts In the left panel of the Exchange User Account Manager, click Add a Contact. The required fields are the Skype ID and the Speed-Dial number. The other fields, Contact Name, Email, and Comments are optional. When assigning a Speed-Dial number, remember that speed-dials beginning with 0 are not allowed, as they are reserved. When finished, click Save to save the new contact. Internet Calls for Everyone, EverywhereTM 30 Viewing and Modifying Skype Contacts Click on the View My Contacts option in the left panel of the account manager to view the list of all the available contacts. Maximum number of Skype contacts available is 9,999. To modify your contact's information, click on the Modify button next to that contact in the View My Contacts screen. In the Modify Contact screen, you are able to make changes to Internet Calls for Everyone, EverywhereTM 31 the contact's Name, Speed-Dial number, Email, and Comments. When finished with needed changes, click Save. Modifying Your Profile In the Modify Profile option of the account manager, you are able to change the administrator's: · · User Friendly Name Extension Number Internet Calls for Everyone, EverywhereTM 32 · · · Email Personal Skype ID Comments The required field is the Personal Skype ID number; all other fields are optional. When finished, click Save to save the changes. Note: If there is a problem with the Exchange server, a message will be sent to the administrator's Personal Skype ID entered in this Profile. Internet Calls for Everyone, EverywhereTM 33 Changing Your Password On the left panel of Exchange User Account Manager, click Change Password. In the fields that appear, enter the User ID whose password you want to change, the User ID's old password, and the new password twice. Click Save to save the changes. Internet Calls for Everyone, EverywhereTM 34 Using Exchange 8 Before users can use their office phones with Exchange, make sure that as the Exchange administrator you have: · Installed the Exchange software · Connected the hardware · Configured the PBX and the access code is set up · Activated your company's Skype accounts · Added Skype contacts to the Exchange · Optional: if you want to allow users to make SkypeOut calls, you must purchase SkypeOut credit for all of your company's Skype accounts. For more information about SkypeOut, go to www.skype.com. Making Skype Calls 1. On your office phone, dial the number to access the Skype line. If you don't know this number, ask your Exchange administrator for this information. Internet Calls for Everyone, EverywhereTM 35 2. You will hear a greeting message. 3. Enter the one to four-digit Speed-Dial number you assigned your Skype contact. Making SkypeOut Calls Before making a SkypeOut call, make sure your Exchange administrator has purchased SkypeOut credit for all of your company's Skype accounts. 1. On your office phone, dial the number to access the Skype line. If you don't know this number, ask your Exchange administrator for this information. 2. You will hear a greeting message. 3. Enter your SkypeOut contact's number using the following number format: 00 + country code + area code + local phone number. Answering Skype Calls Your phone behaves the same way regardless of whether it's receiving an incoming mobile, landline, Skype, or SkypeOut Internet Calls for Everyone, EverywhereTM 36 call. Your office phone will ring. Pick up the phone and answer it. Allowing Skype Users to Call Exchange Skype users can call Exchange office users by calling into Exchange through Skype and then dialing the normal office extension number. To do this: 1. Give the Skype user all of your company's Skype IDs. Regardless of the Skype ID you give out; all of your company's Skype IDs must be set to accept calls from any user. To change this setting, refer to step 5 in the section Activating Your Skype Accounts in this user manual. 2. The Skype user calls any one of the Skype IDs. If that ID is busy, Exchange looks for an available line, and calls the caller back using the available ID. The caller must accept this call. When the user establishes a connection with Exchange, he receives a Skype chat message on his computer. If all four Skype IDs are busy, the caller gets a busy message and Exchange hangs up. Internet Calls for Everyone, EverywhereTM 37 3. After receiving the Skype chat message, the user needs to enter the office user's normal extension number. Depending on how Exchange is configured, the chat message will tell the user to enter the extension number either on the Skype message window or through the Skype dial pad. Advanced Options Advanced options are configured in the Settings tab of the Exchange Administration Console. To open the Exchange Administration Console: 1. On the PC Server, log into one of the Windows user accounts (user01, user02, user03, user04) that you activated a Skype account in. 2. Double click on the Exchange Administration Console's desktop or system tray icon. Internet Calls for Everyone, EverywhereTM 38 Changing Voice Prompt Language You can set the Exchange voice prompts to be in a language other than English. Go to the Settings tab and select the language for the voice prompts. In the future release, the Exchange Administration Console will provide a mechanism for you to be able to record your own voice prompts. DTMF Settings Exchange provides two ways for users to handle DTMF codes, Through Packet and Through Voice. By default, Exchange is set to the Through Packet option. If you are using Skype version 1.3 or higher, use the Through Packet option. If you are using Skype version 1.2 or earlier, use the Through Voice option. Internet Calls for Everyone, EverywhereTM 39 Internet Calls for Everyone, EverywhereTM 40 Uninstalling Exchange 9 1. Prior to uninstalling the Exchange software, you will need to log off each Exchange user account (user01-04). Go to the Windows Start menu and click Log Off. Use the Switch User button to navigate to each user and log them off individually. Note: Logging off the user account will cancel any currently active call. Ensure that no calls are active prior to logging them off. Internet Calls for Everyone, EverywhereTM 41 2. When all four of the Exchange user accounts have been logged off, log into the administrator's account. This is the original Windows account that was not created by the Exchange installation. 3. Go to the Windows Start menu and navigate to the Control Panel. Internet Calls for Everyone, EverywhereTM 42 4. Go to the Add or Remove Programs, which will open a new Window with a list of software programs installed on the computer. Scroll down to VoSKY Exchange and click on the Change/Remove button. 5. VoSKY Exchange InstallShield Wizard will launch to guide you through the uninstallation process. Select Remove all installed features from the options screen. Internet Calls for Everyone, EverywhereTM 43 6. Select Yes from the confirmation pop up window. Internet Calls for Everyone, EverywhereTM 44 7. Uninstallation process will delete the VoSKY Exchange files from your computer. You will see the Uninstall Finished screen when done. Click Finish. Internet Calls for Everyone, EverywhereTM 45 Updating Exchange Software 10 1. Prior to updating the Exchange software, you will need to log off each Exchange user account (user01-04). Go to the Windows Start menu and click Log Off. Use the Switch User button to navigate to each user and log them off individually. Note: Logging off the user account will cancel any currently active call. Ensure that no calls are active prior to logging them off. Internet Calls for Everyone, EverywhereTM 46 2. When all four of the Exchange user accounts have been logged off, log into the administrator's account. This is the original Windows account that was not created by the Exchange installation. 3. Launch the VoSKY Exchange update program by going to the Windows Start menu Exchange Programs VoSKY Update VoSKY Exchange. Click Yes on the pop-up confirmation window and wait for the update process to complete. Internet Calls for Everyone, EverywhereTM 47