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Security System User's Manual VISTA-50P VISTA-50PUL N5943-6V1 Rev B 4/99 TABLE OF CONTENTS SYSTEM OVERVIEW .................................... 4 General....................................................... 4 A Partitioned System .................................. 4 Zones.......................................................... 4 Fire Protection ............................................ 5 Burglary Protection ..................................... 5 Alarms ........................................................ 6 Memory of Alarm ........................................ 6 Speed Key (Macros)................................... 6 Using Schedules......................................... 6 Device Timers............................................. 6 To Access Another Partition (GOTO Command) .................................................. 7 Master Keypad Operation........................... 7 Self-Help Feature ....................................... 7 Phone Access & Voice Response Capability .................................................... 8 ABOUT THE KEYPADS................................. 9 General....................................................... 9 The Alpha Keypad ...................................... 9 The Fixed-Word Keypad........................... 10 FUNCTIONS OF THE KEYPAD .................. 11 Fixed-Word Keypad Displays ................... 14 ENTRY/EXIT DELAYS ................................. 15 General Information.................................. 15 SECURITY CODES & AUTHORITY LEVELS .................................................... 16 General Information.................................. 16 Duress Code............................................. 16 Quick Arming ............................................ 16 Authority Levels ........................................ 17 General Rules on Authority Levels and Changes ................................................... 18 To Exit User Edit Mode............................. 18 To Add a User .......................................... 19 To Change a User's Code ........................ 20 To Delete a User ...................................... 21 ACCESSING OTHER PARTITIONS............ 22 To Access Another Partition ..................... 22 Global Arming ........................................... 22 Master Keypad Operation......................... 23 CHECKING FOR OPEN ZONES ................. 25 Using the READY Key ...................... 25 DISPLAYING ALL ZONE DESCRIPTORS........................................ 26 Using the READY Key ...................... 26 BYPASSING PROTECTION ZONES .......... 27 Using the 6 BYPASS Key .................... 27 Quick Bypass............................................ 27 Displaying Bypassed Zones ..................... 28 ARMING PERIMETER ONLY ...................... 29 Using the 3 STAY key ......................... 29 ARMING PERIMETER ONLY ...................... 30 Using the 7 INSTANT Key................... 30 ARMING ALL PROTECTION....................... 31 Using the 2 AWAY Key........................ 31 ARMING ALL PROTECTION....................... 32 Using the 4 MAXIMUM Key ................. 32 DISARMING AND SILENCING ALARMS .... 33 Using the 1 OFF Key ........................... 33 Memory of Alarm ...................................... 33 USING THE KEYSWITCH ........................... 34 General..................................................... 34 Arming ...................................................... 34 Disarming ................................................. 34 CHIME MODE.............................................. 35 Using the 9 Key ................................... 35 VIEWING CENTRAL STATION MESSAGES ............................................. 36 General Information.................................. 36 PANIC KEYS................................................ 37 Using Panic Keys ..................................... 37 SPEED KEY (MACROS).............................. 38 General Information.................................. 38 Defining .................................................... 38 Executing.................................................. 39 ­2­ TABLE OF CONTENTS (cont'd) ACCESS DOOR CONTROL ........................40 General Information ..................................40 USING #70 RELAY MENU MODE ...............41 General Information ..................................41 USING SCHEDULES ...................................43 Delaying the Closing Time ........................43 Temporary Open/Close Schedules...........43 Programming Temporary Schedules ........44 PROGRAMMING DEVICE TIMERS.............46 General Information ..................................46 TESTING THE SYSTEM ..............................49 Using the 5 TEST Key .........................49 TESTING THE SYSTEM ..............................50 Testing Your System ................................50 TROUBLE CONDITIONS.............................51 Typical "Check" Displays ..........................51 Power Failure............................................52 Non-Alpha Keypad Displays .....................52 FIRE ALARM SYSTEM ................................53 General .....................................................53 In Case Of Fire Alarm ...............................53 Silencing A Fire Alarm ..............................53 RECOMMENDATIONS FOR PROPER PROTECTION ..........................................55 Recommendations For Smoke And Heat Detectors..........................................55 Recommendations For Proper Intrusion Protection...................................57 EMERGENCY EVACUATION ......................58 MAINTAINING YOUR SYSTEM...................59 Taking Care of Your System.....................59 Replacing Batteries in Wireless Sensors.....................................................59 Silencing Low Battery Warning Tones at the Keypad............................................60 Routine Care.............................................60 QUICK GUIDE TO SYSTEM FUNCTIONS.............................................61 SUMMARY OF AUDIBLE NOTIFICATION ........................................63 GLOSSARY..................................................64 INDEX...........................................................72 ­3­ System Overview General Congratulations on your ownership of an Ademco Partitioned Security System. You've made a wise decision in choosing it, for it represents the latest in security protection technology today. Ademco is the world's largest manufacturer of security systems and millions of premises are protected by Ademco systems. This system offers you three forms of protection: burglary, fire and emergency. To realize the system's full potential, it is important that you feel comfortable in operating it. Your system consists of at least one Keypad which provides full control of system operation, various sensors which provide perimeter and interior burglary protection, plus a selected number of strategically placed smoke or combustion detectors designed to provide early warning in case of fire. The system uses microcomputer technology to monitor all protection zones and system status and provides appropriate information for display on the Keypad(s) used with the system, and initiates appropriate alarms. Your system may also have been programmed to automatically transmit alarm or status messages over the phone lines to a central alarm monitoring station. A Partitioned System Simply stated, a partitioned system shares one physical alarm system among different users, each with their own requirements. For the most part, you as a user need not know about other users and their structure in the system, but from time to time, you may see display messages which indicate the system is in use by another user. Do not be concerned, this is normal. Refer to the ACCESSING OTHER PARTITIONS section for additional information. Zones Your system's sensing devices have been assigned to various "zones." For example, the sensing device on your Entry/Exit door may have been assigned to zone 01, sensing devices on windows in the master ­4­ System Overview (cont'd) bedroom to zone 02, and so on. These numbers will appear on the display, along with an alpha descriptor for that zone (if programmed), when an alarm or trouble condition occurs. Fire Protection The fire protection portion of your security system (if used) is always on and will sound an alarm if a fire condition is detected. Refer to the FIRE ALARM SYSTEM section for important information concerning fire protection, smoke detectors and planning emergency exit routes from your house. Burglary Protection The burglary protection portion of your system must be turned on or "armed" before it will sense burglary alarm conditions. Your system provides four modes of burglary protection: STAY, AWAY, INSTANT and MAXIMUM, and even allows you to BYPASS selected zones of protection while leaving the rest of the system armed. The system also provides a CHIME mode, for alerting users to the opening and closing of doors and windows while the system is disarmed. Refer to the other sections of this manual for procedures for using these features. The following table lists the four different arming modes and the results of each. Arming Mode AWAY STAY INSTANT MAXIMUM Exit Delay Yes Yes Yes Yes Features For Each Arming Mode Entry Perimeter Interior Delay Armed Armed Yes Yes Yes Yes Yes No No Yes No No Yes Yes ­5­ System Overview (cont'd) Alarms When an alarm occurs, both the keypad and external sounders will sound, and the keypad will display the zone(s) causing the alarm. If your system is connected to a central monitoring station, an alarm message will also be sent. To stop the alarm sounding, simply disarm the system. Memory of Alarm When an alarm condition occurs, the keypad displays the number(s) of the zone(s) that caused the problem, and displays the type of alarm (ex. FIRE, ALARM). It remains displayed until it is cleared by disarming the system (see DISARMING THE SYSTEM section). Speed Key (Macros) The system can store a string of up to 16 keystrokes, which can be activated anytime by simply pressing the "D" key. This feature can be used to make it easy to perform a complicated procedure (such as going to another partition to bypass a zone), or it can be used to simplify an everyday, repeated procedure. Refer to the SPEED KEY section for procedures for using this feature. Using Schedules Your system may have been programmed with schedules for automatically arming, disarming and activating various devices and/or performing other system functions at predetermined times. Users can modify some of these schedules by manually delaying a closing time, using temporary schedules, or by programming special user schedules. Refer to the USING SCHEDULES section at the end of this manual for scheduling related procedures. Device Timers The system provides up to 20 "timers" which can be used to control various devices, such as lights or appliances. These timers are similar ­6­ System Overview (cont'd) in concept to the individual appliance timers that might be purchased at a department store. The devices that can be controlled are programmed into the system by the installer. Up to 16 of these devices can be programmed. Refer to the PROGRAMMING DEVICE TIMERS section for procedures. To Access Another Partition (GOTO Command) Each keypad is assigned a default partition for display purposes, and will show only that partition's information. But, if the user is authorized, a keypad in one partition can be used to perform system functions in another partition by using the GOTO command. Note that only those partitions authorized and programmed by the installer can be accessed in this manner. To GOTO another partition, enter your security code, then press followed by the desired partition number (1-8). The keypad will remain in the new partition until directed to go to another partition, or until 120 seconds has elapsed with no keypad activity. Entering partition number 0 will return the keypad to its original partition. Master Keypad Operation A "Master" keypad is one on which the status of all 8 partitions is displayed simultaneously. A user can get more information about a certain partition by simply entering + the desired partition number (1-8). To log on to the "Master" partition (9) using the GOTO command, a user must have access to all partitions. Self-Help Feature Abbreviated user's instructions are built into the system that can be easily viewed on the alpha keypad's message display screen. This feature will prove particularly useful if this manual is not conveniently accessible when you need to perform a system procedure with which you are not familiar. ­7­ System Overview (cont'd) To view the abbreviated instructions: Simply press and hold down the function key of interest until the description starts to appear (about 5 seconds) and then release it. Refer to the FUNCTIONS OF THE KEYPAD section for descriptions of each key function. Phone Access & Voice Response Capability Your system may include a 4285 VIP module that will permit you to access the system via a Touch-tone phone, either on-premises or by call-in when away. The phone access feature will enable you to do the following: · Receive synthesized voice messages over the telephone regarding the status of the security system. · Arm and disarm the system and perform most function commands via the telephone, with voice confirmation provided after each command entry. · Control 4204 relays/Powerline Carrier devices through the #70 Manual Relay Activation mode. Complete information regarding the use of this feature is provided in a separate manual entitled PHONE ACCESS USER'S GUIDE, which accompanies the 4285 VIP module. ­8­ About The Keypads General IMPORTANT: If the keypad beeps rapidly upon entering the premises, it indicates that an alarm has occurred during your absence. LEAVE IMMEDIATELY and CONTACT THE POLICE from a nearby safe location. Your keypads allow you to control all system functions. The keypads feature a telephone style (digital) keypad and a Liquid Crystal Display (LCD) which shows the nature and location of all occurrences. Keypad display back lighting is programmable to always stay on or to light only when a key is pressed, then turn off a few minutes later. The keypads also feature a built-in sounder which will sound during alarms and troubles. It will also "beep" during certain system functions, such as during entry/exit delay times, during CHIME mode, and when depressing keys to arm and disarm the system (to acknowledge the key press). These sounds can be optionally suppressed in some of your keypads (so as not to disturb other users of the system). Ask your installer if this has been done. There are two basic types of keypads ­ a FIXED-WORD keypad and an ALPHA keypad. These keypads are available in two styles, shown as style A and style B, either of which may have been used in your system. Although different in appearance, both styles are functionally the same. The keypads on style B keypads are located behind a flipdown cover which can be removed, if desired. The Alpha Keypad Alpha keypads feature a 2-line, 32 character alphanumeric Liquid Crystal Display (LCD) which can display system messages in friendly English. Abbreviated user's instructions can also be displayed (see Self Help paragraph in the SYSTEM OVERVIEW section). These keypads can also be programmed with custom zone descriptors. ­9­ About The Keypads (cont'd) The Fixed-Word Keypad Fixed-Word keypads are functionally identical to alpha keypads, but the LCD display uses pre-designated words to identify the nature and location of occurrences. ­ 10 ­ Functions Of The Keypad 1. ALPHA DISPLAY WINDOW: A 2line, 32-character Liquid Crystal Display (LCD). Displays protection point identification and system status, messages, and user instructions. 2. OFF KEY: Disarms the burglary portion of the system, silences alarms and audible trouble indicators, and clears visual alarm trouble after the problem has been corrected. 3. AWAY KEY: Completely arms both perimeter and interior burglary protection by sensing an intruder's movements through protected interior areas as well as guarding protected doors, windows, etc. Late arrivals can enter through an entry delay zone without causing an alarm if the system is disarmed before the entry delay time expires. 4. STAY KEY: Arms the perimeter burglary protection, guarding protected doors, windows and other perimeter protection points, and sounds an alarm if one is opened. Interior protection is not armed, which allows movement within your house without causing an alarm. Late arrivals can enter through an entry delay zone without causing an alarm if the system is disarmed before the entry delay time expires. 5. MAXIMUM KEY: Arms in manner similar to AWAY mode, but eliminates the entry delay period, thus providing maximum protection. An alarm will occur immediately upon opening any protection point, including entry delay zones. 6. 7. TEST KEY: Tests the system and alarm sounder if disarmed. BYPASS KEY: Removes individual protection zones from being monitored by the system. Displays previously bypassed protection zones. 8. INSTANT KEY: Arms in manner similar to STAY mode, but turns off the entry delay period, offering greater security while inside and not expecting any late arrivals. An alarm will occur immediately upon opening any perimeter protection point, including entry delay zones. 9. CODE KEY: Allows the entry of additional user codes that can be given to other users of the system. ­ 11 ­ Functions Of The Keypad (cont'd) 10. CHIME KEY: Turns on & off the CHIME mode. When on, any entry through a protected delay or perimeter zone while the system is disarmed will cause a tone to sound at the Keypad(s). 11. READY KEY: When depressed prior to arming the system, the keypad will display all open protection zones within the keypad's home partition. This key is also used to display all zone descriptors that have been programmed for your system, by holding the key down for at least 5 seconds. 12. # KEY: Permits ARMING of the system without use of a security code ("Quick Arm", if programmed). 13. KEYS 0-9: Used to enter your individual security access code(s). 14. POWER/READY INDICATOR: (GREEN) On some keypads, this lights when primary power is on. If off, system is operating on its backup battery power. CALL YOUR INSTALLER IMMEDIATELY. On other types of keypads, lit indicates system is ready to be armed, while unlit indicates system not ready. 15. ARMED INDICATOR: (RED) Lit when the system has been armed (STAY, AWAY, INSTANT or MAXIMUM). 16. INTERNAL SOUNDER: Source of audible internal warning and confirmation sounds, as well as alarms (see "Summary of Audible Notifications"). 17. A-B-C PANIC KEYS: Refer to the PANIC KEYS section for descriptions of these keys. ­ 12 ­ Functions Of The Keypad (cont'd) 1 5 2 3 4 6 15 14 16 ARMED READY OFF AWAY STAY A B C D 1 MAX 2 TEST 3 BYPASS 7 9 10 4 INSTANT 5 CODE 6 CHIME 7 READY 8 0 PANIC 9 # 12 17 * 8 LOCATION OF DEDICATED PANIC KEYS. KEY D USED AS SPEED KEY (if programmed) 11 13 Note: Unless stated otherwise, most procedures in this manual apply to all keypad types and styles. Some procedures, however, are specifically intended for use by alpha keypads only. IMPORTANT!: When using the keypad to enter codes and commands, sequential key depressions must be made within 3 seconds of one another. If 3 seconds elapses without a key depression, the entry is aborted and must be repeated from its beginning. ­ 13 ­ Functions Of The Keypad (cont'd) Fixed-Word Keypad Displays AWAY: STAY: All burglary zones, interior & perimeter, are armed. NO AC AWAY CHIME STAY Perimeter burglary zones, BAT ALARM INSTANT CHECK BYPASS such as windows & doors, are NOT READY FIRE armed. STYLE A Perimeter burglary zones armed and entry delay is NO AC AWAY turned off. BYPASS NOT READY One or more burglary ALARM STAY CHIME BAT FIRE CHECK INSTANT protection zones have been bypassed. STYLE B Appears when burglary portion of the system is not FIXED-WORD KEYPAD DISPLAYS ready for arming (due to open protection zones). The burglary system is ready to be armed. Appears when AC power has been cut off. System is operating on backup battery power. Appears when AC power is present. Appears when the CHIME feature is activated. Low battery condition in a wireless sensor (if ID number displayed) or low system battery (if no ID number displayed). Appears when an intrusion has been detected and the system is armed (also appears during a fire alarm or audible emergency alarm). Accompanied by the protection zone ID in alarm. Appears when a malfunction is discovered in the system at any time or if a trouble is detected in a FIRE zone at any time or in a DAY/NIGHT burglary zone during a disarmed period. Accompanied by a display of zone number in trouble. Appears when a fire alarm is present. Accompanied by a display of the zone in alarm. INSTANT: BYPASS: NOT READY: READY: NO AC: AC: CHIME: BAT: ALARM: CHECK: FIRE: ­ 14 ­ Entry/Exit Delays General Information Your system has preset time delays, known as exit delay and entry delay. Whenever you arm your system, exit delay gives you time to leave through the designated exit door without setting off an alarm. Exit delay begins immediately after entering any arming command, and applies to all modes of arming protection. If programmed, a slow beeping will sound throughout the exit delay period. Entry Delay gives you time to disarm the system when you reenter through the designated entrance door. But the system must be disarmed before the entry delay period ends, or an alarm will occur. The keypad will beep during the entry delay period, reminding you to disarm the system. You can also arm the system with no entry delay at all by using either INSTANT or MAXIMUM arming modes. These modes provide greater security while on the premises or while away for extended periods of time. See your installer for your delay times. ­ 15 ­ Security Codes & Authority Levels General Information At the time of installation, you were assigned an authority level and a personal four-digit security code, known only to you and yours. The security code must be entered when arming and disarming the system. The authority level defines the system functions that you can perform. As an additional safety feature, other users that do not have a need to know your code can be assigned different security codes, and each user can be given a different authority level. Users are identified by "user numbers", which are assigned when assigning a user's security code. All codes can be used interchangeably when performing system functions within the limits of each code's authority level (a system armed with one user's code can be disarmed by another user's code), with the exception of the Operator Level C code. See AUTHORITY LEVELS section on the following page for detailed information regarding user authority levels. Duress Code This feature is intended for use when you are forced to disarm or arm the system under threat. When used, the system will act normally, but can silently notify the central station of your situation, if that service has been provided. The duress code is pre-assigned by the installer during installation (auth. level 6). Important: This code is useful only when the system is connected to a central station. Quick Arming Note that if "Quick Arming" was programmed by the installer, the # key can be pressed in place of the security code when arming the system. The security code must always be used to disarm the system, however. ­ 16 ­ Security Codes & Authority Levels (cont'd) Authority Levels Authority levels define the system functions a particular user can perform. Depending on the authority assigned to you, there are certain system functions you may be prohibited from performing. In summary, there are six authority levels, each having certain system restrictions as shown below. Level 1 Master: Can perform all system functions in assigned partitions, and can add, delete or change Manager and Operator level users. Master codes are added by the Installer. Can perform system functions in assigned partitions, and can add, delete or change Operator level users. Can perform system functions in assigned partitions, but cannot add or delete other users. Same as Operator A, except Operator B cannot bypass zones of protection. Can arm the system in assigned partitions, but cannot disarm the system unless the system was armed with this code. This code is typically assigned to someone who has a need to arm/disarm the system only at certain times (such as a baby-sitter). Can arm and disarm the system, but also sends a silent panic alarm to the central station, if that service is connected. Level 2 Manager: Level 3 Operator A: Level 4 Operator B: Level 5 Operator C: Level 6 Duress: To view your authority level and system capabilities: 1. Enter your code + + . 2. The keypad will display the partition(s) that you are authorized to operate, and your user number and authority level in each partition. ­ 17 ­ Security Codes & Authority Levels (cont'd) General Rules on Authority Levels and Changes · A user may not delete or change the user code of the SAME or HIGHER authority than which he is assigned. · A user may only ADD users to a LOWER authority level. · A user may assign access codes only to those partitions to which the user adding the code has access. (ex. a user with access to only partition 1 cannot assign codes in partition 2.) · The only way to assign a user's authority level is by using the "Add A User" procedure. To change a user's authority level, that user must first be deleted, then added again. · A user can only be DELETED or CHANGED from within the partition he is assigned. · User numbers must be entered as 2-digit entries. Single digit user numbers must be preceded by a "0" (example, 03, 04, etc.). Security codes are entered as 4-digit numbers. · Before assigning a security code, be sure it does not conflict with any DURESS code. Note: When adding, changing or deleting users, all other alpha keypads in that partition will display "User Edit Mode ­ Please Stand By", and key depressions (except Panic) at those keypads will be ignored. Panic key depressions will cause an alarm and terminate user entry. To Exit User Edit Mode You can exit any of the user edit modes described on the following pages at any time by doing the following: 1. Press either or # , or don't press any key for 10 seconds. 2. System returns to normal mode. ­ 18 ­ Security Codes & Authority Levels (cont'd) To Add a User IMPORTANT: Temporary users should not be shown how to use any system function they do not need to know (e.g. bypassing protection zones). CODE 1. Enter Master or Manager code and press the 8 key. 2. Enter the new user's 2-digit User Number (02-99). 3. Enter 4-digit security code for that user. The following prompts will appear. ADD NEW USER? 0 = NO , 1 = YES Enter 1 to add a new user code. Entering 0 will change the existing user's code to the code entered in step 3. See Changing A User's Code section. Enter the authority level, 1-6, for this user within this partition. 1=master 2=manager 3=operator A 4=operator B 5=operator C 6=duress code This prompt will appear if a 5800 series button transmitter has been supplied and has not yet been assigned to a user. Press 1 if a button transmitter will be assigned to this user. Otherwise press 0. If assigning a button transmitter, this prompt will appear. Enter the button's zone number (see your installer for zone number). If you as a user have access to other partitions, the keypad will prompt for ability of this new user to access (GOTO) those partitions. Press 0 (NO) or 1 (YES). If no, the system activates this user code and exits "Add a User" mode. If yes, the keypad prompts for the Global Arm option for this user. ­ 19 ­ USER NUMBER = 3 ENTER AUTH. LEVEL RF BUTTON ? 0 = NO , 1 = YES ENTER BUTTON ZN # (01-64) MULTI-ACCESS ? 0 = NO , 1 = YES Security Codes & Authority Levels (cont'd) GLOBAL ARM ? 0 = NO , 1 = YES Press 1 (YES) if this user will be allowed to try to arm more than one partition at the same time. Press 0 if this user will arm only his assigned partition. The keypad now prompts for the user's access to the next partition (see GOTO command). Again press 0 or 1. If yes, the system will automatically assign a user number for use in that partition and will prompt for the authority level and global arm option for this user within the partition (see previous steps). When all partitions have been displayed, the keypad will scroll through the partition(s) to which access has been assigned, and will display the user number, authority level and global arm option for each. The "G" after the authority level indicates that the global arm feature is active for this user in the displayed partition. The "T" indicates the partition from which this user can be changed or deleted. The "." at the end of the second line indicates that this user sends open/close reports. Open/close reporting is automatically active for any users added by you, if you have open/close reporting active. PART.2 - SHOP? 0 = NO , 1 = YES PART. 1 T WHSE USER 03 AUTH=3G To Change a User's Code CODE 1. Enter Master or Manager code and press the number to be changed. 2. Enter the new code for that user. ADD NEW USER? 0 = NO , 1 = YES 8 key + user The system will recognize that the user number is already in use and will prompt ­ 20 ­