User manual ALCATEL-LUCENT 360

SpeedTouchTM 350/360 ADSL Modems Setup and User's Guide R4.2.7 300 SERIES SpeedTouchTM 350/360 R4.2.7 Status Short Title Copyright v2.0 Setup and User's Guide ST350/360 R4.2.7 (en) © 2004 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Contents 1 1.1 1.2 1.3 1.3.1 1.3.2 SpeedTouchTM Installation ............................................................... 5 Getting Acquainted with your SpeedTouchTM.......................................................................... 6 Setting up your SpeedTouchTM..................................................................................................... 9 SpeedTouchTM Local Network Setup .......................................................................................10 Ethernet Connection Setup.......................................................................................................... 11 USB Connection Setup for Microsoft Windows..................................................................... 12 2 2.1 2.1.1 2.1.2 SpeedTouchTM Internet Connectivity .........................................15 Connect to the Internet via a Host PPPoE Dial-in Client ....................................................16 Using an MS Windows XP BroadBand Connection. .............................................................. 17 Using the Mac OS X PPPoE Dial-in Client ............................................................................... 21 3 3.1 3.2 SpeedTouchTM Web Interface ......................................................23 Basic Topics Menu Links...............................................................................................................25 Advanced Topics Menu Links......................................................................................................27 E-DOC-CTC-20031204-0011 v2.0 3 4 4.1 4.1.1 4.1.2 4.2 4.2.1 4.2.2 4.3 4.4 Support...............................................................................................33 SpeedTouchTM Configuration Setup ..........................................................................................34 Microsoft Windows SpeedTouchTM Configuration Setup .................................................... 36 Operating System Independent SpeedTouchTM Configuration Setup................................ 41 SpeedTouchTM System Software Upgrade ...............................................................................44 Upgrade via the SpeedTouchTM Upgrade Wizard .................................................................. 45 Manual System Software Management via BOOTP Server .................................................. 50 Resetting the SpeedTouchTM.......................................................................................................52 Troubleshooting .............................................................................................................................53 4 E-DOC-CTC-20031204-0011 v2.0 1 SpeedTouchTM Installation 1 SpeedTouchTM Installation Introduction Thank you for purchasing a THOMSON SpeedTouchTM DSL product! With the SpeedTouchTM350(i) and SpeedTouchTM360(i) Asymmetric Digital Subscriber Line (ADSL) Modems, surfing the Internet will become a whole new experience. In this Setup and User's Guide Applicability This Setup and User's Guide will assist you in getting acquainted with the SpeedTouchTM350/360 and in getting connected quickly to the Internet. The document covers the following SpeedTouchTM products: · · · · the SpeedTouchTM350 ADSL/POTS modem the SpeedTouchTM350i ADSL/ISDN modem the SpeedTouchTM360 ADSL/POTS modem the SpeedTouchTM360i ADSL/ISDN modem You can easily identify your product by checking the identification label located on the bottom of your SpeedTouchTM. Note Terminology Generally, the SpeedTouchTM350(i) and SpeedTouchTM360(i) will be referred to as SpeedTouchTM in this Setup and User's Guide unless specifically indicated. Before connecting the SpeedTouchTM, please read the SpeedTouchTM Quick Installation Guide en Safety Instructions. The SpeedTouchTM products continue to evolve as extra and new functionalities are made available. For more information on the latest technological innovations, software upgrades, and documents, please visit the SpeedTouchTM web site at: www.speedtouch.com. Safety instructions Documentation and software updates E-DOC-CTC-20031204-0011 v2.0 5 1 SpeedTouchTM Installation 1.1 Getting Acquainted with your SpeedTouchTM Introduction Prior to proceeding, please make sure to read first the SpeedTouchTM Quick Installation Guide. It provides important package content and safety information. Check whether all items are present in your package. In the event of damaged or missing items, please contact your local product dealer for further information. Front panel layout Your SpeedTouchTMis presented in a desktop housing box: Front panel LEDs A set of LEDs is provided to overview the SpeedTouchTM status: LED indicator Power LED logo Description Power/System status LED Ethernet LAN link/activity LED USB (if present) USB link/activity LED DSL DSL synchronization LED Internet WAN/Internet connection LED Note The USB LED is available on the SpeedTouchTM360(i) product only. 6 E-DOC-CTC-20031204-0011 v2.0 1 SpeedTouchTM Installation LED functionality The functionality of the LEDs is described in the table below: Indicator Name Power Color Off Green Ethernet Off Green Solid Flashing USB (if present) Off Green Solid Flashing DSL Off Green Flashing Solid Internet Off Solid Status Power off Power on, normal operation No Ethernet link Ethernet link, no LAN activity Ethernet link, LAN activity No USB link USB link, no activity USB link, activity No DSL line Pending DSL line synchronization DSL line synchronized No WAN connection, due to either: · · Green Solid Flashing no DSL line synchronization no Bridged Ethernet interface Description WAN/Internet IP connected, no activity (upstream nor downstream) WAN/Internet IP connected, traffic is passing (upstream and/or downstream) E-DOC-CTC-20031204-0011 v2.0 7 1 SpeedTouchTM Installation Back panel layout Depending on the product you purchased, your SpeedTouchTM is equipped with: · A single 10/100Base-T Ethernet port: A B D E F · A single 10/100Base-T Ethernet port and a USB port: A B C D E F A B C DSL line port (marked grey) 10/100Base-T Ethernet port (marked yellow) USB port (marked blue) D E F Recessed Reset button Power button Power inlet Ethernet port LED functionality The yellow marked Ethernet port on the rear panel has one LED to indicate the connection integrity (activity). Depending on the SpeedTouchTM product you are using, a second LED may be provided to indicate the 10/100Base-T selection: A B Indicator Name A (Optional) B 10/100Base-T LED Status Off On Integrity (Activity) Off On Flashing Description 10Base-T Ethernet connection. 100Base-T Ethernet connection. No connection on this port. Ethernet link up. Data is flowing from/to this port. 8 E-DOC-CTC-20031204-0011 v2.0 1 SpeedTouchTM Installation 1.2 Setting up your SpeedTouchTM SpeedTouchTM variants Two ADSL variants of the SpeedTouchTM exist: · · The ADSL/POTS variant connecting to an analog Plain Old Telephone Service (POTS) line The ADSL/ISDN variant connecting to a digital Integrated Services Digital Network (ISDN) line You can easily identify your variant by checking the identification label located on the bottom of your SpeedTouchTM. Use only the SpeedTouchTM variant which is appropriate for the DSL service provided to your premises. Check with your Service Provider to determine whether your SpeedTouchTM is adapted to ADSL service requirements. ADSL service The appropriate DSL service must be available at your premises: · · ADSL service must be enabled on your telephone line. As both telephone and ADSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling ADSL and telephone signals. Always contact your Service Provider when installing splitters/filters! Public telephone lines carry voltages that can cause electric shock. Only install splitter/filters yourself if these are qualified for that purpose. Other splitter/filters may only be installed by qualified service personnel. Connect the DSL line The grey DSL port on the SpeedTouchTM is marked . Use the grey DSL cable provided to wire the SpeedTouchTM DSL port to your telephone wall outlet or distributed filter. Connect the power supply Always check first whether the power supply adapter provided is suitable for the local power specifications. Contact your Service Provider in case of any doubt. The power inlet on the SpeedTouchTM is marked . Plug the adapter's coaxial jack into the SpeedTouchTM's power inlet and plug the power supply into a power socket outlet. Turn on the SpeedTouchTM Once all previous steps are completed, you can turn on the SpeedTouchTM with the power button located on the SpeedTouchTM rear panel. · · Connecting your computer(s) Push in the button to switch on the SpeedTouchTM. Push to release the button to switch off the SpeedTouchTM. Depending on the SpeedTouchTM variant you have, various solutions are available to connect your computer(s) to the device. Proceed with "1.3 SpeedTouchTM Local Network Setup" on page 10. E-DOC-CTC-20031204-0011 v2.0 9 1 SpeedTouchTM Installation 1.3 SpeedTouchTM Local Network Setup Introduction Depending on the SpeedTouchTM variant you have, various solutions are available to connect your computer(s) to the device: · · The SpeedTouchTM350(i) supports Ethernet connectivity only The SpeedTouchTM360(i) supports both Ethernet connectivity and USB connectivity simultaneously. Ethernet connectivity Ethernet connectivity is Operating System independent. It can even be used for simultaneously connecting multiple computers running various Operating Systems. See "1.3.1 Ethernet Connection Setup" on page 11 for more information. USB connectivity The SpeedTouchTM360(i) USB port allows you to connect one computer to the SpeedTouchTM via its USB port. This scenario may be useful in case your computer is not equipped with an Ethernet port USB connectivity is supported for following Operating Systems: · Microsoft Windows OSs · · · · MS Windows 98/98SE MS Windows Millennium MS Windows 2000 MS Windows XP Before being able to connect to the SpeedTouchTM through the USB connection you must first install USB drivers. Proceed with "1.3.2 USB Connection Setup for Microsoft Windows" on page 12. 10 E-DOC-CTC-20031204-0011 v2.0 1 SpeedTouchTM Installation 1.3.1 Ethernet Connection Setup Note This section is applicable for both the SpeedTouchTM350(i) and the SpeedTouchTM360(i) products. The SpeedTouchTM's yellow marked 10/100Base-T autosensing MDI/MDI-X Ethernet port on the rear panel allows you to connect the SpeedTouchTM to an existing 10 or 100Base-T Ethernet network or a single computer with installed Ethernet card. Note In the SpeedTouchTM package, a yellow full-wired straight-through RJ45/RJ45 Ethernet cable is included to connect a single computer to your SpeedTouchTM. Local network You will need an external Ethernet hub or switch and the appropriate Ethernet cables to connect multiple computers. Standard wiring procedure Use the Ethernet cable provided to wire your computer's Ethernet port to the SpeedTouchTM's Ethernet port. If needed, you can use the yellow Ethernet cable included to wire any Ethernet port of the Ethernet hub or switch to the SpeedTouchTM's Ethernet port. Note If an external hub or switch is used for Ethernet networking, please follow the installation instructions supplied with the hub or switch for connections and Ethernet cabling. Ethernet link check The SpeedTouchTM LED indicators allow you to check your Ethernet. See "1.1 Getting Acquainted with your SpeedTouchTM" on page 6 for more information. E-DOC-CTC-20031204-0011 v2.0 11 1 SpeedTouchTM Installation 1.3.2 USB Connection Setup for Microsoft Windows Note This section is only applicable for the SpeedTouchTM360(i) product when connecting a PC (running an MS Windows OS) through the device's USB port. Installing and using the SpeedTouchTM USB connection is supported for following Microsoft Operating Systems: · · · · MS Windows 98/98SE MS Windows Millennium MS Windows 2000 MS Windows XP The installation procedures might be slightly different depending on the MS Windows OS you are using: Supported Operating Systems You may need the Windows installation CD-ROM during installation. Note System requirements · For Windows 98/98SE/ME: · · Pentium processor 166 MHz or compatible 32 megabytes (MB) of memory Pentium II processor or compatible 64 MB of memory · For Windows 2000/XP: · · · Prerequisites 30 MB of free disk space Make sure to remove any SpeedTouchTM USB driver installation that may reside on your PC before you install the USB drivers from the SpeedTouchTM Setup CD-ROM delivered with your SpeedTouchTM360(i) product. Make sure both your PC and SpeedTouchTM are turned on and operational. Installing the SpeedTouchTM USB connection The installation is Plug and Play, meaning that installation will require almost no effort. Proceed as follows 1 Insert the USB cable provided into the SpeedTouchTM USB port marked with the USB logo: . The other end of the USB cable fits in (one of) the USB port(s) of your PC. In most cases your PC's USB port is marked with the same USB symbol. You can also connect your PC to the SpeedTouchTM via a USB hub. 2 Note 12 E-DOC-CTC-20031204-0011 v2.0 1 SpeedTouchTM Installation 3 Windows will automatically recognize the THOMSON USB Remote NDIS device: 4 The Windows Found New Hardware Wizard appears: This wizard will guide you through the installation procedure of the SpeedTouchTM USB drivers. Click Next to continue. The following windows of the Found New Hardware Wizard allow you to select locations where it should search for drivers: 5 Insert the SpeedTouchTM Setup CD-ROM, make sure that the wizard looks for the drivers on the CD-ROM drive and click Next to continue. 6 The wizard will notify that it found drivers for the THOMSON USB Remote NDIS device on the CD-ROM. Click Next to continue. The installation procedure continues with the installation of the USB Remote NDIS drivers. In the following windows you can follow the installation procedure. Click Next whenever requested to continue the installation. At the end of the procedure, the following window appears: 7 8 9 Click Finish to complete the installation. 10 As a result your USB connection is installed and ready for use. E-DOC-CTC-20031204-0011 v2.0 13 1 SpeedTouchTM Installation Verifying USB connectivity The SpeedTouchTM360 USB connection is represented as a local network interface. You can easily check this interface by opening the Network Connections window from Windows's Control Panel: Connecting another computer Connecting to the Internet Optionally you can connect another computer, using the SpeedTouchTM360 Ethernet port. In most cases no additional configuration of your SpeedTouchTM is required. You can immediately connect your computer to the Internet (see "2 SpeedTouchTM Internet Connectivity" on page 15). 14 E-DOC-CTC-20031204-0011 v2.0 2 SpeedTouchTM Internet Connectivity 2 SpeedTouchTM Internet Connectivity Introduction This chapter provides information on how to access the Internet via your SpeedTouchTM. Once the SpeedTouchTM has been installed and the computers prepared as outlined in "1 SpeedTouchTM Installation" on page 5, you are ready to connect to the Internet. Access methods Depending on your Service Provider's Internet Service requirements you may have: · Direct access As soon as the initial installation of the SpeedTouchTM and preparation of your computer has been done, continuous and immediate Internet/WAN access is available via the SpeedTouchTM. Dial-in access Internet/WAN access must be explicitly established, e.g. by "dialing" into a Broadband Remote Access Server (BRAS) via a dial-in application on your computer. See "2.1 Connect to the Internet via a Host PPPoE Dial-in Client" on page 16 for more information. · The method used depends on the Service Provider's requirements. SpeedTouchTM Internet configuration Your SpeedTouchTM has been prepared for providing the appropriate Internet services out of the box, meaning that in the very most cases no specific configuration of the device needs to be done. By default following Internet services are readily available: · · · · · · · Virtual Channel (VC) - VPI/VCI=0/35 (ETHoA, LLC/snap - Bridged Ethernet) Virtual Channel (VC) - VPI/VCI=8/35 (ETHoA, LLC/snap - Bridged Ethernet) Virtual Channel (VC) - VPI/VCI=1/101 (ETHoA, LLC/snap - Bridged Ethernet) Virtual Channel (VC) - VPI/VCI=1/32 (ETHoA, LLC/snap - Bridged Ethernet) Virtual Channel (VC) - VPI/VCI=0/100 (ETHoA, LLC/snap - Bridged Ethernet) Virtual Channel (VC) - VPI/VCI=8/48 (ETHoA, LLC/snap - Bridged Ethernet) Automatic Permanent Virtual Channel (PVC) configuration (if supported by the Telephone Operator/Service Provider) Bridged Ethernet is also referred to as (IEEE802.1b Transparent) Bridging. Note In case your Service Provider instructs you to use an Internet service, other than the ones listed above (i.e. another Virtual Channel needs to be applied for Bridged Ethernet), please see "4.1 SpeedTouchTM Configuration Setup" on page 34. Your Internet connection Regardless of whether a direct access or a dial-in access method is used to make your connection, once the connection is established, opening your web browser is enough to access the World Wide Web (WWW) or Internet. Note In case of direct access, the remote organization might ask for a user name and password on an Internet welcome page. E-DOC-CTC-20031204-0011 v2.0 15 2 SpeedTouchTM Internet Connectivity 2.1 Connect to the Internet via a Host PPPoE Dialin Client Introduction This section explains how you can connect to the Internet using a Broadband PPPoE dial-in application. The PPP over Ethernet connection scenario provides PPP-like dial-in behavior over the virtual Ethernet segment. To connect to the Internet you can use: · An MS Windows XP broadband dial-in client. See "2.1.1 Using an MS Windows XP BroadBand Connection." on page 17 for more information. A Mac OS X broadband dial-in client (Ethernet connectivity only). See "2.1.2 Using the Mac OS X PPPoE Dial-in Client" on page 21 for more information. A broadband PPPoE dial-in client provided by your Service Provider to connect to the Internet Note Required for PPPoE session connectivity in case of MS Windows 98(SE), MS Windows ME, MS Windows 2000 and Mac OS 8.6/9.x. BroadBand dial-in clients · - or · 16 E-DOC-CTC-20031204-0011 v2.0 2 SpeedTouchTM Internet Connectivity 2.1.1 Using an MS Windows XP BroadBand Connection. Configuring a broadband connection Proceed as follows: 1 2 3 On the Start menu, click (Settings >) Control Panel. The Control Panel window appears. Go to (Network and Internet Connections >) Network Connections. In the Network Tasks menu, click Create a new connection. The New Connection Wizard appears: Click Next to continue. 4 In the next window, select Connect to the Internet: Click Next to continue. 5 In the next window, select Set up my connection manually: Click Next to continue. E-DOC-CTC-20031204-0011 v2.0 17 2 SpeedTouchTM Internet Connectivity 6 In the next window, select Connect using a broadband connection that requires a user name and password: Click Next to continue. 7 In the next window, give a name to the connection you are creating, e.g. MyISP: 8 In the next window, select whether the connection is available to any user or only to yourself: Note 9 If you want to share this connection with other users you must select Anyone's use. In the next window, fill in the Internet account information. This information should be provided by your service provider: 18 E-DOC-CTC-20031204-0011 v2.0