Alcatel OmniPCX 4400 Your Easy REFLEXESÔ terminal provides simple and quick access to all the services and features offered by your Alcatel OmniPCXÔ 4400 system. This user guide is designed to give you: a full description of your terminal an alphabetical index of available services and features a step-by-step guide explaining how to use these services and features, separated into three sections: YOUR CALLS EASE OF USE IN YOUR ABSENCE Your REFLEXESÔ terminal and your Alcatel OmniPCXÔ 4400 system provide you with everything you need from a telephone system. Easy User Guide REFLEXESÔ Alcatel OmniPCXÔ 4400 Name: .............................................. Fax No.: ............................................ Email address: ................................... 1 Tel. No.: ................................ Mobile No.: ................................ PWT No.: ................................ Symbols used in the documentation P The action Press is represented by: Pre-programmed or fixed keys are represented by: The standard or site-specific feature codes are listed in the Table of Codes brochure, which should be consulted when the text indicates Enter the code for... or ...See Table of Codes. FEATURE Last caller call back Standard Code *69 Site Code Programming the keys to customize your terminal is described in Personalizing your terminal. You will also find a list of the available programmable features in this section. 2 System information The availability of some of the features described in this guide depends upon your system configuration. For more information regarding your system configuration, contact your telephone system manager. Station information (1) Your terminal permits on-hook dialing; this means you can dial calls even before you pick up the handset. (2) Your terminal can be set up as a multi-line station (two or more line keys) or as a single line station (integrated line service with no line keys). This user guide is designed for multi-line station users. For information on single line service configurations, contact your system vendor. 3 4 Getting to know your REFLEXESTM Easy TERMINAL i 5 Display Your terminal can display several pages of information. If there are multiple pages, > the symbol ">" appears on the right side of the display. To move from page to page, use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (e.g. that forwarding has been programmed) or the date and time if nothing has been programmed. During a call, the display gives you information about your party or the current conversation. Installing the label on the terminal A printed label is supplied with the terminal. This label should be installed under the plastic cover which is between the rows of keys. Insert a flat blade into the slot. Raise the cover. Slide the printed label into position. Replace the cover. 3 4 2 1 6 Pre-programmed keys and LEDs Your terminal has several fixed or pre-programmed keys. These keys are used to: determine the status of a terminal call an internal or external number directly access a feature Some of these keys may be reprogrammed by your installation technician or telephone system manager to suit installation requirements. Line keys LINE 1 L1 LINE 2 HOLD REDIAL L2 CONFERENCE ISDN TRANSFER Multi-line terminal Your multi-line Easy terminal has 6 pre-programmed keys with two or more line keys. 7 Call and feature LEDs. Green LED indicates messages are waiting for you. LEDs correspond to each of the preprogrammed keys. LED flashing: Incoming call. Call on hold. Preprogrammed keys are used to: LINE LED lit solid: Call in progress. Call on common hold. : : : access a line, or enter a feature code during a call access the various message services call using your personal directory put a call on hold talk with two people at the same time (conference call) automatically redial the last number dialed transfer a call to another terminal 8 HOLD CONFERENCE : : : : REDIAL TRANSFER Menu, End, and Audio keys The fixed keys represent frequently used features. Menu: to start programming mode, to display information on your terminal, or to terminate programming END: to terminate a call or programming Menu END Listen To reduce station speaker or handset volume To increase station speaker or handset volume Listen OK - station speaker (to share a conversation) or press to OK (confirm) certain features. 9 10 CONTENTS YOUR CALLS Making an external call .............................................................................. Making an internal call ............................................................................... Calling the attendant .................................................................................. Consultation Call ....................................................................................... Calling an associate (or other key individual) ................................................. Answering a call ....................................................................................... Answering calls during a conversation .......................................................... Transferring a call...................................................................................... Putting a call on hold ................................................................................. If you forget or lose a call on hold ............................................................ Switching between calls (Broker Calls)........................................................... Picking up calls ringing at another terminal.................................................... To pick up a call ringing at another terminal (in your call pickup group) ........... To pick up a call ringing at another terminal (not in the pickup group) .............. Calling - using your personal directory ......................................................... Calling - using a programmed key............................................................... Talking with two other people at the same time (Conference Call) ..................... Parking a call............................................................................................ Requesting a callback (from an idle or busy station) ....................................... Camp-on an internal party who is busy ........................................................ Answering a night service bell ..................................................................... Entering a scheduled (Meet-me) conference.................................................... Transferring a caller into the conference ........................................................ Calling a number - using the system directory................................................ 11 16 16 16 17 17 18 18 19 19 19 20 20 20 20 20 21 21 21 22 23 23 24 24 25 Barge-in to an internal conversation.............................................................. Privacy/Protection against barge-in .............................................................. Calling a party through the station speaker ................................................... Hunt Groups ............................................................................................. Temporarily leaving your hunt group ............................................................ Putting a call on common hold..................................................................... Calling an internal party on a pager ............................................................ EASE OF USE Personaling your Easy terminal .................................................................... Programming the free keys or the directory for your terminal............................ List of the features available ........................................................................ Programming your personal code ................................................................ Choosing a display language...................................................................... Switching on the station speaker during a call ............................................... Adjusting station speaker volume during a call............................................... Adjusting handset volume during a call......................................................... Calling the last number dialed (Redial) .......................................................... Adjusting the ringer (melody and volume)...................................................... Adjusting the display viewing angle ............................................................. Changing the Associate number ................................................................... Identifying the terminal ............................................................................... Setting an appointment reminder .................................................................. Do not disturb ........................................................................................... Forwarding calls when you are busy............................................................ Hiding your identity.................................................................................... Hiding your caller's identity ......................................................................... Allocating calls to customer account codes .................................................... 12 25 26 26 26 27 27 28 30 30 31 32 32 32 33 33 33 33 34 34 35 35 36 36 37 37 38 Finding out the cost of your last external call ................................................. 38 Calling an external "private" number ........................................................... 38 IN YOUR ABSENCE Forwarding calls to another number (Forwarding - immediate) ......................... Overflowing calls to an associate number ..................................................... Forward on no answer ............................................................................... Forward on busy or no answer ................................................................... Forwarding your calls from a different terminal (Remote Forward) ..................... Forwarding your calls from the terminal you are on (Follow me)....................... Forwarding calls from any terminal with the company..................................... Forwarding calls to a recorded message (voice mail)...................................... Canceling Forwarding ............................................................................... Selective forwarding ................................................................................... Checking messages .................................................................................... Accessing and Answering the callback requests ............................................. Reviewing the list of internal calls ................................................................. Checking recorded (voice mail) messages...................................................... Locking your terminal ................................................................................. Forwarding your calls to your personal pager ............................................... Replying when your personal pager sounds .................................................. Calling back the last internal caller whose call went unanswered...................... 40 40 41 41 42 42 42 43 43 44 45 45 46 46 47 47 47 48 GLOSSARY ............................................................................................... 49 INDEX ...................................................................................................... 52 Care of equipment ..................................................................................... 56 Compliance............................................................................................... 56 13 14 YOUR CALLS 15 CALLS Making an external call To make an external call: Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach. The display will show the number you dialed and the LED associated with the line key will indicate the status of your call. Note: 9 is the default number code for getting an outside line. You can check the codes for the "Attendant call" and "Direct outside line" features by using the Menu key (Guide Mode). Making an internal call To make an internal call: Lift the handset and dial the number you want directly (or use a dialing feature, e.g.: call - using your personal directory). The display will show the name of the person you called, and the icon associated with the line key will indicate the status of your call. Calling the attendant To call the attendant: Lift the handset and dial 0. Note: 0 is the default number code for the "Attendant call" feature. 16 Consultation call CALLS During ...