Alcatel OmniPCX 4400 User Guide Advanced REFLEXESÔ Alcatel OmniPCXÔ 4400 Your Advanced REFLEXESÔ terminal provides simple and quick access to all of the services and features offered by your Alcatel OmniPCX 4400Ô system. This user guide is designed to give you: a full description of your terminal an alphabetical index of available services and features a step-by-step guide explaining how to use these services and features, separated into three sections: YOUR CALLS EASE OF USE IN YOUR ABSENCE Your REFLEXESÔ terminal and your Alcatel OmniPCXÔ 4400 system provide you with everything you need from a telephone system. Name: .............................................. Fax No.: ............................................ E-mail address: .................................. 1 Tel. No.: ................................ Mobile No.: ................................ PWT No.: ................................ References used in the documentation The action "Press" is represented by: Display (soft) keys are represented by: . Displ . . Pre-programmed and user-programmable keys are represented by: , , etc., indicate use of the Navigator key. The standard or site-specific feature codes are listed in the Table of Codes brochure, which should be consulted when the text indicates ...See Table of Codes. FEATURE Last caller call back Standard Code *69 Site Code Programming the keys to customize your own terminal is described in Personalizing your terminal. You will also find a list of the available programmable features in this section. 2 System information The availability of some of the features described in this guide depends upon your system configuration. For more information regarding your system configuration, contact your telephone system manager. Station information (1) Your terminal allows on-hook dialing; this means you can dial a call even before you pick up the handset. (2) Your terminal can be set up as a multi-line station (two or more line keys) or as a single line station (integrated line service with no line keys). This user guide is designed for multi-line station users. For information on single line service configurations, contact your system vendor. 3 4 Getting to know your REFLEXESTM Advanced TERMINAL i 5 Display, Display Keys, and Navigator Display: your terminal display consists of two lines for text and can show several pages of information - depending upon its state: Terminal in idle state: 1st line: information on the status of the terminal, including date and time. 2nd line (and also first line for the next four pages): key operations or features that you can program yourself. Terminal is involved in a call: 1st line: information about your party and the current call 2nd line: features accessible at the moment. The green LED flashes to indicate that one or more messages have been received. Navigator: for moving between display pages or between display lines. Display keys: 5 soft keys that change dynamically to offer context-appropriate system features. 6 Navigation Concept The Navigator is used to select directory pages, or available features, or to scroll through the pages appearing on the two-line display (which, in turn, designates the feature for each display key). If you select the upper line, indicators will flash (at the left end and right end of the line) to indicate that the line is active. If you press a display key (or wait a few seconds), the lower line automatically becomes active again. Previous page Upper line Active line indicators David Bob Frank ..... JackJ Recptn Judy G@Ofc CM G@Hm Soft keys correspond to the displays active line. Lower line Next page Short names (mnemonics) entered by user. 7 Keys and icons Your multi-line terminal has 8 pre-programmed station keys and 16 station keys programmable by you (the user) or your installation technician. These 24 keys are used to: determine the status of a terminal call an internal or external number directly access a feature. Line keys LINE 1 LINE 2 Programmable keys ISDN CALL LOG HOLD FORWARD FORWARD REDIAL REDIAL STORE # Call icons Feature icons Pre-programmed keys 8 The following icons are associated with the keys: Call icons Call ringing (flashing). Call in progress. Call on hold. Call on common hold. Feature icons Feature active. Feature requiring action. Terminal or line busy (supervision). Pre-programmed station keys are used to: LINE HOLD FORWARD : select a line or operate a feature during a call : put a call on hold : forward calls to another terminal : access message services : review the list of unanswered identified external calls : automatically redial the last number dialed : temporarily store a number CALL LOG REDIAL STORE # 9 Installing the label on the terminal A printed label is supplied with the terminal. This should be placed under the key cover for each block of keys. Insert flat blade into the slot (1 slot for each block of keys). Raise the cover. Slide the printed label into position. Replace the cover. Fixed keys The fixed keys correspond to frequently used features. Menu: to enter access or programming modes and to display information. Menu Eric RobHR . . . . . . ISHelp . . . . . . FacDsk VP Tec 10 Audio Keys Mute: to temporarily turn off your station mic, during your call or to leave your mic on (hot) to answer internal calls automatically without having to lift the I handset (Interphone). To reduce station speaker handset (receiver) or ringer volume. Listen: Station speaker - to share a conversation Mute END End: to terminate a call or programming. Listen Speaker Speaker : for handsfree operation. To increase station speaker handset (receiver) or ringer volume. Alphabetic Keypad The keypad is used for text message features, the "Dial by name" feature, and for programming. 11 CONTENTS Making an external call ................................................................................18 Making an internal call .................................................................................18 Calling the attendant ....................................................................................19 Consultation Call .........................................................................................19 Calling an associate (or other key individual) ...................................................20 Answering a call..........................................................................................20 Answering other calls during a conversation ....................................................20 Transferring a call........................................................................................21 Putting a call on hold ...................................................................................22 If you forget or lose a call on hold ..............................................................22 Switching between calls (Broker Calls).............................................................22 Picking up calls ringing at another terminal ......................................................23 To pick up a call ringing at another terminal (in your pickup group) ...................23 To pick up a call ringing at another terminal (not in the pickup group) ................23 Calling - using your Advanced personal directory..........................................23 Calling - using a programmed key .................................................................24 Talking with two other people at the same time (Conference Call) .......................24 Parking a call..............................................................................................25 Requesting a callback (from an idle or busy station)..........................................26 Camping on an internal party who is busy ......................................................26 Answering a night service bell .......................................................................27 Entering a scheduled (Meet-me) conference......................................................27 12 YOUR CALLS Transferring a caller into the conference ..........................................................28 Calling a number - using the system directory ..................................................28 Barge-in to an internal conversation ................................................................29 Privacy/Protection against barge-in ................................................................29 Contacting a party whose calls are being forwarded or blocked........................29 Calling a party through the station speaker......................................................30 Interphone mode and Hands-free ...................................................................30 Creating, modifying or reviewing your intercom list ...........................................31 Hunt Groups................................................................................................31 Temporarily leaving your hunt group ..............................................................31 Returning to your hunt group .........................................................................32 Putting a call on common hold .......................................................................32 Sending a text message to an internal party ....................................................33 Sending a text message (at the beginning of your call)......................................34 Sending a text message to an external party ..................................................34 Calling an internal party on his pager ............................................................34 Leaving a direct voice message .....................................................................35 Dial-by-Name..............................................................................................35 Personalizing your Advanced terminal ..........................................................38 Programming a feature (or number) on a programmable (or display) key ............39 Feature groups ............................................................................................39 Group 1: Forwarding Services.......................................................................40 Group 2: Locking/DND ................................................................................40 Group 3: Call Pickup Services .......................................................................41 13 EASE OF USE Group 4: Associate Services..........................................................................41 Group 5: Consultation & Callbacks ................................................................41 Group 6: Appointment Reminder ....................................................................41 Group 7: Voice Mail Services........................................................................42 Group 8: Additional Services ........................................................................42 Group 9: Paging Services .............................................................................42 Group 10: Transparency ..............................................................................42 Programming your personal code...................................................................43 Choosing the display language ......................................................................43 Making or taking a call without lifting the handset (Hands-free) ..........................44 Programming your personal directory .............................................................44 Entry Corrections ..........................................................................................45 Switching on the station speaker during a call..................................................45 Adjusting station speaker volume during a call .................................................45 Adjusting handset volume during a call ...........................................................46 Switching off the microphone (mute) ................................................................46 Calling the last number dialed (Redial) ............................................................46 Adjusting the ringer (melody and volume) ........................................................46 Adjusting the display viewing angle................................................................47 Changing the Associate number .....................................................................48 Identifying the terminal ..................................................................................48 Setting an appointment reminder ....................................................................48 Do not disturb .............................................................................................49 Forwarding calls when you are busy ....................... ...