User manual ALCATEL-LUCENT ADVANCED REFLEXES

Alcatel OmniPCX 4400 User Guide Advanced REFLEXESÔ Alcatel OmniPCXÔ 4400 Your Advanced REFLEXESÔ terminal provides simple and quick access to all of the services and features offered by your Alcatel OmniPCX 4400Ô system. This user guide is designed to give you: a full description of your terminal an alphabetical index of available services and features a step-by-step guide explaining how to use these services and features, separated into three sections: YOUR CALLS EASE OF USE IN YOUR ABSENCE Your REFLEXESÔ terminal and your Alcatel OmniPCXÔ 4400 system provide you with everything you need from a telephone system. Name: .............................................. Fax No.: ............................................ E-mail address: .................................. 1 Tel. No.: ................................ Mobile No.: ................................ PWT No.: ................................ References used in the documentation The action "Press" is represented by: Display (soft) keys are represented by: . Displ . . Pre-programmed and user-programmable keys are represented by: , , etc., indicate use of the Navigator key. The standard or site-specific feature codes are listed in the Table of Codes brochure, which should be consulted when the text indicates ...See Table of Codes. FEATURE Last caller call back Standard Code *69 Site Code Programming the keys to customize your own terminal is described in Personalizing your terminal. You will also find a list of the available programmable features in this section. 2 System information The availability of some of the features described in this guide depends upon your system configuration. For more information regarding your system configuration, contact your telephone system manager. Station information (1) Your terminal allows on-hook dialing; this means you can dial a call even before you pick up the handset. (2) Your terminal can be set up as a multi-line station (two or more line keys) or as a single line station (integrated line service with no line keys). This user guide is designed for multi-line station users. For information on single line service configurations, contact your system vendor. 3 4 Getting to know your REFLEXESTM Advanced TERMINAL i 5 Display, Display Keys, and Navigator Display: your terminal display consists of two lines for text and can show several pages of information - depending upon its state: Terminal in idle state: 1st line: information on the status of the terminal, including date and time. 2nd line (and also first line for the next four pages): key operations or features that you can program yourself. Terminal is involved in a call: 1st line: information about your party and the current call 2nd line: features accessible at the moment. The green LED flashes to indicate that one or more messages have been received. Navigator: for moving between display pages or between display lines. Display keys: 5 soft keys that change dynamically to offer context-appropriate system features. 6 Navigation Concept The Navigator is used to select directory pages, or available features, or to scroll through the pages appearing on the two-line display (which, in turn, designates the feature for each display key). If you select the upper line, indicators will flash (at the left end and right end of the line) to indicate that the line is active. If you press a display key (or wait a few seconds), the lower line automatically becomes active again. Previous page Upper line Active line indicators David Bob Frank ..... JackJ Recptn Judy G@Ofc CM G@Hm Soft keys correspond to the displays active line. Lower line Next page Short names (mnemonics) entered by user. 7 Keys and icons Your multi-line terminal has 8 pre-programmed station keys and 16 station keys programmable by you (the user) or your installation technician. These 24 keys are used to: determine the status of a terminal call an internal or external number directly access a feature. Line keys LINE 1 LINE 2 Programmable keys ISDN CALL LOG HOLD FORWARD FORWARD REDIAL REDIAL STORE # Call icons Feature icons Pre-programmed keys 8 The following icons are associated with the keys: Call icons Call ringing (flashing). Call in progress. Call on hold. Call on common hold. Feature icons Feature active. Feature requiring action. Terminal or line busy (supervision). Pre-programmed station keys are used to: LINE HOLD FORWARD : select a line or operate a feature during a call : put a call on hold : forward calls to another terminal : access message services : review the list of unanswered identified external calls : automatically redial the last number dialed : temporarily store a number CALL LOG REDIAL STORE # 9 Installing the label on the terminal A printed label is supplied with the terminal. This should be placed under the key cover for each block of keys. Insert flat blade into the slot (1 slot for each block of keys). Raise the cover. Slide the printed label into position. Replace the cover. Fixed keys The fixed keys correspond to frequently used features. Menu: to enter access or programming modes and to display information. Menu Eric RobHR . . . . . . ISHelp . . . . . . FacDsk VP Tec 10 Audio Keys Mute: to temporarily turn off your station mic, during your call or to leave your mic on (hot) to answer internal calls automatically without having to lift the I handset (Interphone). To reduce station speaker handset (receiver) or ringer volume. Listen: Station speaker - to share a conversation Mute END End: to terminate a call or programming. Listen Speaker Speaker : for handsfree operation. To increase station speaker handset (receiver) or ringer volume. Alphabetic Keypad The keypad is used for text message features, the "Dial by name" feature, and for programming. 11 CONTENTS Making an external call ................................................................................18 Making an internal call .................................................................................18 Calling the attendant ....................................................................................19 Consultation Call .........................................................................................19 Calling an associate (or other key individual) ...................................................20 Answering a call..........................................................................................20 Answering other calls during a conversation ....................................................20 Transferring a call........................................................................................21 Putting a call on hold ...................................................................................22 If you forget or lose a call on hold ..............................................................22 Switching between calls (Broker Calls).............................................................22 Picking up calls ringing at another terminal ......................................................23 To pick up a call ringing at another terminal (in your pickup group) ...................23 To pick up a call ringing at another terminal (not in the pickup group) ................23 Calling - using your Advanced personal directory..........................................23 Calling - using a programmed key .................................................................24 Talking with two other people at the same time (Conference Call) .......................24 Parking a call..............................................................................................25 Requesting a callback (from an idle or busy station)..........................................26 Camping on an internal party who is busy ......................................................26 Answering a night service bell .......................................................................27 Entering a scheduled (Meet-me) conference......................................................27 12 YOUR CALLS Transferring a caller into the conference ..........................................................28 Calling a number - using the system directory ..................................................28 Barge-in to an internal conversation ................................................................29 Privacy/Protection against barge-in ................................................................29 Contacting a party whose calls are being forwarded or blocked........................29 Calling a party through the station speaker......................................................30 Interphone mode and Hands-free ...................................................................30 Creating, modifying or reviewing your intercom list ...........................................31 Hunt Groups................................................................................................31 Temporarily leaving your hunt group ..............................................................31 Returning to your hunt group .........................................................................32 Putting a call on common hold .......................................................................32 Sending a text message to an internal party ....................................................33 Sending a text message (at the beginning of your call)......................................34 Sending a text message to an external party ..................................................34 Calling an internal party on his pager ............................................................34 Leaving a direct voice message .....................................................................35 Dial-by-Name..............................................................................................35 Personalizing your Advanced terminal ..........................................................38 Programming a feature (or number) on a programmable (or display) key ............39 Feature groups ............................................................................................39 Group 1: Forwarding Services.......................................................................40 Group 2: Locking/DND ................................................................................40 Group 3: Call Pickup Services .......................................................................41 13 EASE OF USE Group 4: Associate Services..........................................................................41 Group 5: Consultation & Callbacks ................................................................41 Group 6: Appointment Reminder ....................................................................41 Group 7: Voice Mail Services........................................................................42 Group 8: Additional Services ........................................................................42 Group 9: Paging Services .............................................................................42 Group 10: Transparency ..............................................................................42 Programming your personal code...................................................................43 Choosing the display language ......................................................................43 Making or taking a call without lifting the handset (Hands-free) ..........................44 Programming your personal directory .............................................................44 Entry Corrections ..........................................................................................45 Switching on the station speaker during a call..................................................45 Adjusting station speaker volume during a call .................................................45 Adjusting handset volume during a call ...........................................................46 Switching off the microphone (mute) ................................................................46 Calling the last number dialed (Redial) ............................................................46 Adjusting the ringer (melody and volume) ........................................................46 Adjusting the display viewing angle................................................................47 Changing the Associate number .....................................................................48 Identifying the terminal ..................................................................................48 Setting an appointment reminder ....................................................................48 Do not disturb .............................................................................................49 Forwarding calls when you are busy ..............................................................50 Saving a number, to call it later.....................................................................51 Hiding your identity ......................................................................................51 14 Hiding your caller's identity............................................................................52 Allocating calls to customer account codes.......................................................52 Determining the cost of your last external call...................................................52 Calling an external "private" number .............................................................53 Forwarding calls to another number (Forwarding - immediate) ...........................56 Overflowing calls to an associate number........................................................56 Forward on no answer .................................................................................57 Forward on busy or no answer .....................................................................58 Forwarding your calls from a different terminal (Remote Forward) .......................58 Forwarding your calls from the terminal you are on (Follow Me).........................59 Forwarding calls from any terminal within the company.....................................59 Forwarding calls to a recorded message (voice mail)........................................60 Canceling Forwarding .................................................................................60 To cancel forwarding from your own terminal ..................................................60 To cancel forwarding from the internal terminal that is receiving your forwarding ..61 To cancel forwarding from any other terminal within the company ......................61 Selective forwarding .....................................................................................61 Checking messages ......................................................................................62 Accessing and answering callback requests .....................................................62 Leaving a text message (I am away) for internal callers..................................63 Reading internal text messages left in your absence ..........................................64 Reviewing the list of internal calls....................................................................65 Checking voice mail messages .......................................................................66 Locking your terminal....................................................................................66 15 IN YOUR ABSENCE Forwarding your calls to your personal pager .................................................66 Replying when your personal pager sounds.....................................................67 Calling back the last internal caller whose call went unanswered........................68 Reviewing the log of external calls..................................................................68 GLOSSARY .................................................................................................69 INDEX ........................................................................................................73 Care of equipment .......................................................................................76 Compliance .................................................................................................76 16 YOUR CALLS 17 CALLS Making an external call To make an external call: Dial 9 (or lift the handset and dial 9); then dial the number you wish to reach. The display will show the number you dialed and the icon associated with the line key will indicate the status of your call: Note: 9 is the default code for obtaining an outside line. You can determine what code to dial to access features by consulting the Table of Codes, or you can use Guide mode: Call Access Menu followed by and to display system call codes. For more information on use of the MENU key to access Feature Groups, see the section Feature Groups. Making an internal call To make an internal call: Lift the handset and dial the number you want directly (or use a dialing feature, e.g.: call - using your personal directory). The display will show the name of the person you called, and the icon associated with the line key will indicate the status of your call.If there is no answer, you can choose one of the options indicated on the display. Press the display key corresponding to your choice: CallAn CallBk to announce yourself through your called partys station speaker to ask the person to return you call - call me 18 Text Voice PWT to send a text message to call someone on their personal wireless terminal Calling the attendant To call the attendant: dial 0. Note: 0 is the default number code for the "Attendant call" feature. Consultation Call During a conversation with either an internal or an external caller, you can call a second person. This is known as a Consultation Call. To make this 2nd call: (1) LINE (or a free line key) ). or END Your first call will automatically be put on hold ( icon: To cancel the second and return to the first call, Note: If you press the wrong button, hang up. reconnected to your first party. 19 (2) Dial your second call and you will connect to your second party. END . Your phone will ring and you will be CALLS to send voice mail (in systems with integrated voice mail) Calling an associate (or other key individual) Each terminal may have another line linked to it as an associate. To call the associate line quickly: Assoc or dial the code for the "Associate call" feature. Note: Availability of the Associate Call feature depends upon your system configuration. Answering a call When your terminal rings - your display will indicate the caller's number (external call - when caller information is provided) or name (internal call). To answer: lift Speaker the handset or for hands-free. On internal calls, the calling party station name is displayed. When you answer the call, the calling station number will also be displayed. Note: You can answer internal calls immediately and Hands-free if your station is in Interphone mode. Answering other calls during a conversation During a call, you can answer a second call. When a second person calls, you hear a beep and see a flashing line key (multi-line terminal). The new call rings and your display shows caller information until you answer or the call is forwarded, or the caller sets camp-on. If you want to answer the second call, press the flashing line key. The first call will automatically be placed on hold. 20 To recover the first call, press the corresponding line key. If several calls (3 or more) arrive simultaneously, only the last one is displayed. To Menu determine the identity of waiting callers and press the flashing line key for each call. To end this review: END Note: You can prevent calls from being camped on when your line is busy: to initiate Camp-on control. Outside calls will be directed to the attendant. This feature remains in effect until cancelled. To cancel this restriction, CampOn CmpOnC Transferring a call If you are in the middle of a conversation, you may want to transfer your party to another terminal. To transfer a call: (1) (2) LINE Transf (to make a second, or consultation call), and when the second to complete the transfer 21 party answers, advise that station user that you are transferring a call to them. CALLS If you hang up without taking the second call (the call which is waiting for you), your telephone will automatically ring again. Notes : If you prefer, you can transfer the call without waiting to see if the second party answers (even if their line is busy). Depending upon your systems trunking service, transferring calls between two outside lines may not be possible. Putting a call on hold If you are in conversation with an internal or external party, you may want to put your party on hold, and be able to retrieve the call later at the same terminal. To put a call on hold: HOLD (or press the line key for a new call). To return to the first caller (on hold), press the line key for that call. If you forget or lose a call on hold If you should hang up while someone is on hold, the line key icon relating to the line key will indicate this and your phone will ring. To recover the call, pick up the handset and press the line key. Switching between calls (Broker Calls) If you are in conversation with one caller and have another caller on hold, you can switch back and forth between them. This is sometimes known as a broker call. 22 Picking up calls ringing at other terminals To pick up a call ringing at another terminal (in your call pickup group): Dial the code for the "Group call pickup" feature, or GrpPic or Access the service feature group "Call pickup services"to apply GrpPic. To pick up a call ringing at another terminal (not in the pickup group): (1) Dial the code for the "Direct call pickup" feature, or DirPic or Access the service feature group "Call pickup services"to apply DirPic. (2) Dial the number of the ringing telephone you wish to answer. Calling - using your Advanced personal directory Your terminal displays several lines of mnemonics (short, easy-to-remember names), one for each number that you have programmed into your directory . To go to the next display line, use the Navigator. 23 CALLS To switch between calls: Press the line keys relating to your call. The number for each party will be displayed. To call - using your Advanced personal directory: Displ Press the display key you have programmed for the number you want. Note: For information on how to program numbers, see Programming your personal directory. Calling - using a programmed station key Programmable keys on your terminal external parties, or to access features. may be assigned to dial internal or To call - using a programmed key: Lift the handset and/or press the programmed key of your choice. The call will be made automatically, and the display screen shows the number being called. Note: Programming of keys for speed dialing depends upon your system configuration. Talking with two other people, internal and/or external, at the same time (Conference Call) When you begin a call to a second party, the first party is placed on hold. If you want to talk with both of them at the same time (3-way conference): To cancel the conference, and recover the first call: The second call will be terminated. Conf Conf Note: In a typical terminal configuration, if you hang up during a conference, the other two parties will remain connected (this may occur even if both are on outside calls). 24 Parking a call CALLS You can park an external call in order to retrieve the call at a different terminal. To park a call: (1) During the call, Park (2) Per the voice guide, dial the station number of the terminal on which you want to take the call - the call is automatically parked, and your caller hears a hold signal. Note: If you hang up without specifying a destination, the parked call remains at the original station, and can be recovered using the Park Call/Retrieve feature in the normal fashion at the original station (or at any other station within the system). To recover your parked call at the destination station: Enter the code for the "Park Call/retrieve" feature, or Access the service feature group "Call pickup services" and apply Parked. To recover your parked call at any other station in the system: (1) Enter the code for the "Park Call/retrieve" feature, or Access the service feature group "Call pickup services" and apply Parked. (2) Dial the extension number where the call was parked. Note: If a call is parked for more than the predefined period of time, it is automatically sent to the attendant or other designated number within the system. 25 Requesting a callback (from idle or busy stations) When you call an internal terminal and your party does not answer (line rings) or is busy (indicated by the voice guide or busy tone and display), you can leave a callback request. To request a callback: (1) CallBk - the display will show that the callback feature is in effect. (2) Replace the handset, and you will be called back when your party responds to your callback request (or automatically when the busy line is free). To cancel the automatic callback request (all lines are busy), dial the number a second time, and then hang up. Camp-on an internal party who is busy If you call an internal terminal and all of its lines are busy, the voice guide (or busy tone) and station display will inform you of this. At this point you have several options, including Camp-on - which allows you to wait and have your call ring through as soon as your party finishes their call. To camp-on a busy internal line: CampOn and wait (do not hang up). As soon as the line you are calling becomes available, your call rings at the station. 26 Answering a night service bell CALLS When the attendant is away, all internal or external calls to the attendant may be offered to extensions for answering, as determined by the system management in effect. To answer a night service call: Dial the code for the "Night service answering" feature, or or Access the service feature group "Call pickup services" to apply NSBell. NSBell Entering a scheduled (Meet-me) conference At a predetermined time, you can join in a telephone conference of up to 29 people (including yourself). The participants may be internal and external (depending upon your system configuration). A confidential access code will be provided to you in advance by the individual arranging the conference. The number of digits required in the meeting code (default: four digits) is determined by your telephone system manager. To enter a programmed conference call: (1) Enter the code for the "Meet-me conference" feature, or Access the service feature group Additional services to apply MeetMe. (2) Dial the confidential access code (3) If you are the first to join the conference, you will hear a hold indication. If not, you will join the conference and the display screen will show you 27 how many people are taking part. If there is no more room in the conference, you will hear the busy tone. You can leave the conference at any time by hanging up. Transferring a caller into the conference External callers wishing to join the conference must be transferred into it, by an internal station. You can introduce an external caller into the conference by using the call transfer feature. To transfer a caller into a conference (while on the line with your party): and enter the code for the "Meet-me conference" feature. Your caller will automatically be put on hold. (2) Enter the confidential code for the conference. (1) (3) Transf LINE , and press the station line key for the corresponding call, to complete the transfer of your party into the conference. Calling a number - using the system directory Your terminal has access to a system Speed dialing directory of internal or external numbers. To call a number using the system list: Dial the short code assigned to the number. 28 Barge-in to an internal conversation CALLS If you call an internal number and find it busy, you may be able to barge-in to the conversation. You can only do this if you have authorization and if that terminal has not set thePrivacy/Protection against barge-in"feature. To barge-in to a call: BargIn (1) Dial the code for the "Barge-in" feature or (2) Your entry into the conversation is indicated to the parties by a signal (and on equipped stations, by the display). Privacy/Protection against Barge-in To set Privacy/Protection against Barge-In (prior to your call): (1) Dial the code for the "Privacy/Protection against barge-in" feature, or or Access the service feature group Additional services to apply PrAgBn. (2) Dial the number you wish to call. This protection is only in effect until you hang up. PrAgBn Contacting a party whose calls are being forwarded or blocked When your party has forwarded their line, and you still wish to reach this person: Ovride . If you prefer, you can send a text message or request a callback. 29 send a text message by: request a callback by: Text Callbk and entering it on the keyboard, or and your request will only be received at your partys terminal (it will not be forwarded). Calling a party through the station speaker If your internal party does not answer, you may (if you have the authority to do so) enable his or her phone remotely, and announce yourself through the station speaker. To call through a partys station speaker: (1) CallAn or dial the code for the "Call announcement" feature. This connects you directly to that stations speaker. (2) Announce yourself to your party. (3) To speak with you, your party can lift the handset or use hands-free. Interphone mode and Hands-free Interphone mode allows incoming internal calls to immediately connect to your station, allowing you to answer calls without pressing the speaker key or lifting the handset. To set interphone mode: Mute - the corresponding LED flashes (red). 30 When your caller hangs up, your mic is deactivated, and interphone mode remains in effect. Notes: If the intercom group list is blank, any internal call can be received in interphone mode. If the list contains assigned names, then interphone mode calls can only be received from the named persons. Creating, modifying, or reviewing your intercom list (max. 10 names): , and , Follow the prompts displayed on the screen. Menu then Prog IntCom Hunt groups Your terminal may be a member of a hunt group. Hunt groups allow incoming calls to be answered by the next available terminal in the hunt group sequence. Note: You can always contact a specific terminal within the group directly by dialing its individual number. Temporarily leaving your hunt group: Dial the code for the "Station group - exit" feature, or 31 CALLS When an internal party who is a member of your intercom group calls you, your terminal rings (your mic is activated) and you are immediately connected on a hands-free basis. As with regular calls, the callers identity is shown on the screen. or Access the service feature group Additional services. to apply GrpOut. Note: You will continue receiving all calls dialed directly to your extension. GrpOut Returning to your hunt group: Dial the code for the "Station group - entry" feature, or GrpOut or Access the service feature group "Additional services" to apply GrpIn. Putting a call on Common Hold If you are a member of a station or hunt group, and you are in conversation with a caller (internal or external party), you can put the call on common hold, allowing you (or any member of the group) to retrieve the call by pressing the Common hold key. (To do this you must have a key programmed with the "Common hold" feature). To use Common Hold: (1) Press the key programmed: Common Hold (icon: (2) Press this key again to retrieve the call. Common Hold is indicated to all other members of the group who have a common 32 will light up solid) hold facility by the flashing icon - and any one of them can then pick up this call by using their common hold key. Sending a text message to an internal party To send a text message: (1) (2) (3) Send Apply then Text , then dial your partys number - their name will be displayed. and the system offers several message options. You can choose: FixMsg : a fixed (predefined) message PrgMsg : a partially-defined message you will complete (see below) MyMsg : to fully compose a message, yourself (max. 127 characters) Back : to return to previous menu (4) Select your message type by pressing the corresponding key. You may scroll through the available messages by using the display keys. Apply (5) After selecting, completing, or composing, send the message by: . The system confirms that your message has been sent (and offers you the opportunity to send another message). Examples of Programmed/Predefined messages 1. Please ring, URGENT 2. Please ring tomorrow 3. Meeting on ** / ** at ** : ** (*) 33 CALLS 4. Meeting in room * (*) 5. Call back on ... (*) 6. Ring "***" (*) (* for you to complete, by using the keypad): Sending a text message (at the beginning of your call): You can send a message while waiting for your party to answer: Text and you can immediately choose a type of message: fixed, programmed (pre-defined), or my messages (as indicated in the section above). Sending a text message to an external party If available in your system, you can send a text message to an outside party during an ISDN call. To do so: Text and proceed as indicated above. Calling an internal party on a pager If your party doesnt answer, and you know the person has a beeper (radio pager), you can page this person, to inform the person of your call: Enter the "Paging request" feature code (see Table of Codes), or Pager - the system will confirm that the person is being paged. You can also inform your party of your call, directly on their beeper, by entering 34 the "Direct paging call" feature code (see Table of Codes), followed by your partys pager number. Your party can reply from any terminal in the company. Option note: integration of a paging solution and a paging access arrangement depends upon the configuration of your system. Leaving a direct voice message To directly leave a voice mail message (while your terminal is idle): (1) then to enter the voice mail system. (2) Follow the voice mail system instructions to leave your message. Voice Dial-By-Name To call your party by name instead of by number: (1) Search: Enter the first few letters of your partys last name, their initials, or last name and first name, on your alphabetic keypad. To perform the search, press one of the following keys: Name Init Cancel Name&F if you have entered (all or part of) the last name if you have entered the initials to cancel the operation if you have entered the last name followed by the first name 35 CALLS (2) Review Results: If the search is unsuccessful, the system will display two options: Modify to modify your request. to cancel your request. If the search is successful, the system will offer a name and number. If there are several possibilities, it will show how many there are at the end of the line. For example, 02/04 means that the name suggested is the second in a list of four. You can scroll through the alternatives in a continuous loop to find the person you are looking for: (3) Call: Next Prev Cancel to display the next name. to display the previous name. Call to make the call, when the name you want is displayed. 36 37 EASE OF USE EAS U E OF SE Personalizing your Advanced terminal To help you when making everyday calls, you can pre-select certain features, create a personal directory, and program the free keys. Menu To customize your phone, to enter Guide Mode. The display will show you the first level feature choices you have available: Access : to enter Access Mode; for information on keys that are already programmed and those that are free, and to activate features. Prog : to enter Programming Mode; to customize your terminal (ringing melody, feature keys, screen, associate line, personal access code, directory, etc.) WhoAmI : to display the identity (name and number) of a terminal Lang Test : to select an alternate display language : to verify display and ringer are operating properly Press the display key corresponding to one of these groups, and the system will offer the features available within the context of that service Feature Group (see detailed list). In general: Back Menu END : to return to the previous level within a menu : to return to the main menu : to exit 38 Programming a feature (or number) on a programmable (or display) key After you have reviewed the service Feature Group options, you can proceed to program a feature, or a number (or a feature and number) on a free key. To program a key: Menu (1) then and (2) Press a key to program (or re-program). Free keys may be in key rows or you may use the Navigator to scroll through display pages to select a programmable display position. (3) Dial the feature code (from the Table of Codes), or Prog Keys Servce then to reach the feature group you want. Apply , press the display key for the feature you want, and or, the telephone number you want to enter. Apply Feature Groups When you select a feature, its title appears on the display, followed by the code number allocated to the feature (see also the Table of Codes brochure). To activate the feature, you can enter this code directly on the keypad. If a feature and its code do not appear, it means that this feature is not available on your system. You can also review and invoke features from any of the service feature groups without lifting the handset. 39 EASE OF USE Next To access Feature Groups: (1) Menu , then Servce Access to enter Access Mode. Next (2) Then (and to reach specific feature groups. as needed) Group 1: Forwarding services Immed : Forward all calls (Call forwarding - immediate) Busy : Call forwarding when you are already on a call (call forwarding on busy) NoAns : Call forwarding after ringing without answer (call forwarding on no anwser) ByNoA : Call forwarding on busy/no answer FwdOff : Cancel call forwarding RFwdof : Cancel follow me RemFwd : Call forward programming from any station (follow me) RfwdOf : Remote forward cancellation from any station Group 2: Set DND and Locking Lock : Station lock/unlock DND : Do not disturb DNDSui : DND Suite On/Off Guide : Voice Guide On/Off MaskID : Identity secrecy DispID : Display identity 40 CmpOnC Plug : Camp-on control : Plug and Phone Group 3: Call pickup services GrpPic : Call pickup - group IndPic : Call pickup - station NSBell : Call pickup - night answer Parked : Call park/retrieve Hold : Common hold Group 4: Associate services Assoc : Call associate OvFlw : Overflow on no answer Busy : Immediate call overflow on busy NoAns : Overflow on no answer and immediate call overflow on busy OvflOf : Cancel associated overflow Group 5: Check / callback LastCa : Call back last caller Charge : Charging information Alarm : Alarm consultation Group 6: Appointment reminder Remind : Set temporary appointment RemOff : Cancel appointment reminder 41 EASE OF USE Group 7: Voice mail services Voice : Voice mail access Check : Voice mail review Notify : Notification of voice message arrival MDepos : Voice mail deposit Record : Conversation recording Group 8: Additional services PrAgBn : Protection against barge-in Prject : Business account code Subst : Substitution Grpin : Hunt/Station group - entry GrpOut : Hunt/Station group - exit SetOOS : Set out of service for moving MeetMe : Meet-me conference Z®UA : Analog station behind Reflexes set PLnSel : Primary line selection on multinumber station SlnSel : Secondary line selection on multinumber station Group 9: Paging services Paging : Paging answer Pager : Direct call to a paging device Group 10: Pulse MFSend Alpha Transparency : Pulse sending : MF sending : Alphanumeric or other paging connection 42 Programming your personal code To choose or change your personal code: P (1) Dial the appropriate feature code for Password - change, or then and . (2) Per the system prompt, dial your (default) or existing (old) personal code. (3) Dial a new code; to confirm it, enter your new code again. Each digit of your code is indicated by an asterisk (****). Menu Prog Passwd (4) END . Choosing a display language To select the display language: (1) Menu and Lang The display screen will offer you several possibilities. For example: English; French; Spanish; etc. (2) Press the display for the language of your choice. (3) Confirm your choice: Cancel Menu END Apply or to return to the language menu, or to return to the main menu (Guide Mode), or . 43 EASE OF USE Note: The default personal code for your terminal is 0000. Some configurations will require your personal code for activating several of the features in the following material. Making or taking a call without lifting the handset (Hands-free) Your terminal allows on-hook dialing; this means you can dial even before you pick up the handset. Dial a number without lifting the handset, and you are automatically in hands-free mode. Speak straight towards the front of the phone. During the conversation, you can lift the handset and continue without interruption. To switch back into hands-free mode: To answer a call in hands-free mode: Speaker Speaker and hang up the handset. Programming your personal directory To program your personal speed dialing list: (1) Menu then Prog and Keys (2) Press a display key or select a display key position to program. (3) Enter the number to be programmed (if it is an external number, include 9). (4) Apply - the system will prompt you to enter a short name (mnemonic) to display for this number. (5) On the alphanumeric keypad, enter your partys name (maximum of 6 alphabetic or numeric characters). (6) Apply and END 44 Note: If a selected key has been previously programmed by the user, it can be reprogrammed at any time. Keys pre-programmed with system features may not be reprogrammed by the user. Entry corrections: BckSpc Servic Number Name Erase Return Back space - to delete the last letter entered To program a feature To change a number To change the name associated with the number To delete both name and number To return to the "choice of key" menu Switching on the station speaker during a call To allow others in the room to hear the party you are speaking with, activate the Listen station speaker: To switch the station speaker off: Listen again. Adjusting station speaker volume during a conversation Listen to activate the station speaker, then or to adjust the volume (7 volume levels available). The station speaker volume level is indicated on the screen for a few seconds. 45 EASE OF USE Adjusting handset volume during a call or to adjust the volume (7 volume levels available). The handset volume level is indicated on the screen for a few seconds. Switching off the microphone (mute) You can turn off the microphone (mic) in the course of a conversation, whether via Mute . The Mute LED will flash and you will be the handset or hands-free. able to hear the caller, but he or she will not be able to hear you. To continue the Mute conversation as usual, again. Calling the last number dialed (redial) REDIAL - the number will be displayed and dialed automatically. Adjusting the ringer - Melody and Volume You can choose the melody your terminal plays (from among 16 options), and the volume level. To adjust the ringer (terminal in idle mode): (1) To play your current melody: Menu Listen then Prog and Melody Prev 46 , or Next (2) Listen to the various melodies: or (3) Adjust the volume level: or Down or Up or Menu - the station speaker volume is displayed briefly . END (4) Confirm your choice by: (to quit) or (to return to the programming menu). Adjusting the display viewing angle To adjust the display visibility: (2) Use the Navigator up (to increase) or down (to decrease) the level. The visibility will change with each keystroke. or (use an alternate approach): (1) Menu then Prog and Displ (2) Press the display key for the level you prefer: to The visibility will change immediately with each keystroke. (3) END _ + . to confirm your choice (and quit), or to return to the programming menu. Back 47 EASE OF USE (1) Menu then Changing the associate number The associate number (a number linked to your extension) can be another extension, a voice message service number, or a pager number. To change the associate number: (1) (2) Menu