User manual ALCATEL-LUCENT MOBILE 100 REFLEXES

Alcatel Mobile ReflexesTM Alcatel OmniPCX Enterprise OK ARCHITECTS OF AN INTERNET WORLD User manual Thank you for choosing this Alcatel Mobile 100 or 200 Reflexes telephone: it is a reliable telephone designed to make life easier for you. To find out the essential functions of the Mobile 100 or 200, we suggest that you read carefully the first chapters of this manual. The availability of some of the functions described in this guide may depend on your system version or configuration. If you are in doubt, consult your system supervisor. 1 Contents Precautions for use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 5 Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1. Display and corresponding icons . . . . . . . . . . . . . 1.1 Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 MENU icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 Call icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.4 How to use this manual? . . . . . . . . . . . . . . . . . . . 1.5 How to use your telephone . . . . . . . . . . . . . . . . . .......... ........... ........... ........... ........... ........... p. 8 p. 8 p. 9 p. 10 p. 10 p. 11 p. 12 p. 12 p. 13 p. 13 p. 14 p. 15 p. 15 p. 16 p. 16 p. 17 p. 17 p. 17 p. 18 p. 19 p. 19 p. 20 p. 20 p. 21 p. 21 p. 22 p. 22 p. 23 p. 23 p. 24 p. 25 p. 25 p. 26 p. 27 p. 28 2. Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Installing the battery in the telephone . . . . . . . . . . . . . . . . . . . . 2.2 Charging your telephone battery . . . . . . . . . . . . . . . . . . . . . . . . 2.3 Switching on your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.4 Accessing the MENU and navigating . . . . . . . . . . . . . . . . . . . . . . Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3 Calling from your personal directory . . . . . . . . . . . . . . . . . . . . . 3.4 Calling your correspondent by name (phone book) . . . . . . . . . . 3.5 Calling back one of the last 6 numbers dialled (Redial) . . . . . . . 3.6 Making a call-back request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7 Calling a correspondent on his loudspeaker . . . . . . . . . . . . . . . . 3.8 Leaving a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9 Leaving a text message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10 Overriding a forwarded call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11 Using hands-free mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.13 Camp-on when a correspondent is busy . . . . . . . . . . . . . . . . . . 3.14 Intrusion into a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.15 Calling a private external number . . . . . . . . . . . . . . . . . . . . . . . 3.16 Allocating your calls to customer account codes . . . . . . . . . . . . 3.17 Placing an external correspondent on hold (parking) . . . . . . . . . 3.18 Reporting malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handling several calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.1 Calling a second correspondent (enquiry call) . . . . . . . . . . . . . . 4.2 Answering a second call during a conversation . . . . . . . . . . . . . 4.3 Switching between calls (broker call) . . . . . . . . . . . . . . . . . . . . . 4.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. 4. 2 4.5 Three-way conference with 2 internal and/or external correspondents (3-way conference) . . . . . . . . . . . . . . . . . . . . . . p. 29 4.6 Camp-on busy control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30 4.7 Forwarding calls when you are busy . . . . . . . . . . . . . . . . . . . . . . p. 31 5. Customizing and adjusting your telephone . . . . 5.1 Choosing the language . . . . . . . . . . . . . . . . . . . . . 5.2 Programming your personal directory . . . . . . . . . 5.3 Programming your own password . . . . . . . . . . . . 5.4 Programming your associate number . . . . . . . . . . 5.5 Programming your overflow number . . . . . . . . . . 5.6 Customizing the ringer . . . . . . . . . . . . . . . . . . . . . 5.7 Activating the vibrator or ringer (Mobile 200) . . . 5.8 Using the loud-speaker . . . . . . . . . . . . . . . . . . . . 5.9 Adjusting your telephone functions . . . . . . . . . . . 5.10 Adjusting screen contrast . . . . . . . . . . . . . . . . . . . 5.11 Identifying the telephone you use . . . . . . . . . . . . . 5.12 Using the list of functions . . . . . . . . . . . . . . . . . . . 5.13 Programming an appointment reminder . . . . . . . . 5.14 Hiding your identity . . . . . . . . . . . . . . . . . . . . . . . 5.15 Do not disturb function . . . . . . . . . . . . . . . . . . . . 5.16 Finding out the cost of your external calls . . . . . . 5.17 Locking your telephone . . . . . . . . . . . . . . . . . . . . .......... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... ........... p. 32 p. 32 p. 32 p. 34 p. 35 p. 35 p. 36 p. 37 p. 37 p. 38 p. 38 p. 39 p. 39 p. 42 p. 43 p. 43 p. 43 p. 44 p. 45 p. 45 p. 45 p. 47 p. 48 p. 49 p. 50 p. 51 p. 51 p. 54 p. 55 p. 55 p. 55 p. 55 p. 56 p. 58 p. 59 p. 59 p. 59 p. 59 p. 61 3 6. While you are away - When you return . . . . . . . . . . . . . . . . . 6.1 Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2 Forwarding calls to another number (immediate forwarding) . . . 6.3 Other types of call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . 6.4 Remote forwarding of calls (immediate forwarding) . . . . . . . . . . 6.5 Forwarding calls to your voice mail service (immediate forwarding) 6.6 Cancelling all forwarding functions . . . . . . . . . . . . . . . . . . . . . . . 6.7 Forwarding calls to an associate number (overflow) . . . . . . . . . . 6.8 Consulting the messages left while you were away . . . . . . . . . . . 6.9 Calling back the last internal caller . . . . . . . . . . . . . . . . . . . . . . . Group operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.4 Sending a text message to an internal correspondent . . . . . . . . 7.5 Supervising a terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MANAGER/SECRETARY filtering set 8.1 Manager terminal . . . . . . . . . . . . . . . Calling a secretary directly . . . . . . . . Activating call filitering . . . . . . . . . . . Picking up the filtered calls . . . . . . . . ......... .......... .......... .......... .......... .......... ........... ........... ........... ........... 7. 8. Listening "discreetly" to a filtered conversation . . 8.2 Secretary's terminal . . . . . . . . . . . . . . . . . . . . . . . Calling a manager directly . . . . . . . . . . . . . . . . . . Signalling your absence on the manager's terminal Managing the filtered calls . . . . . . . . . . . . . . . . . . Managing call filtering in place of the manager . . . 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. p. p. p. P. p. 62 62 63 63 64 64 Registering the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 66 9.1 Registering the telephone on a system for the first time . . . . . . p. 66 9.2 Registering the telephone on other systems . . . . . . . . . . . . . . . p. 67 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.1 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.2 Characteristics of the mains power adapter . . . . . . . . . . . . . . . . 10.3 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.4 Charging the extra battery (on the "Dual" support) . . . . . . . . . 10.5 Headphone / external microphone . . . . . . . . . . . . . . . . . . . . . . . 10.6 Cleaning your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.7 Transporting and protecting your telephone . . . . . . . . . . . . . . . p. 70 p. 70 p. 71 p. 71 p. 72 p. 72 p. 72 p. 72 10. 11. 12. 13. MENU tree-structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 73 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 75 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 77 4 Precautions for use Coverage zone: The DECT functions provided by your Alcatel OmniPCX Enterprise system allow user mobility management via DECT cordless telephones. The radio coverage of the ALCATEL system is ensured by a network of base stations. The zone covered by a base station is called a cell. · Mobility: A user can make or receive calls in any cell. · Radio transfer: This function enables the user to move during a conversation and go from one cell to another. The transfer takes place automatically and has no effect on the conversation. In some cases, slight crackling may be audible at the moment of transition. Using an approved DECT standard telephone: This approved DECT telephone is intended to be used with an Alcatel cordless PBX. The CE marking indicates that this product complies with the European Community directives in effect, and the following directives in particular: - 89/336/CEE (electromagnetic compatibility) - 73/23/CEE (low voltage) - 1999/5/CE (R&TTE) Pursuant to directive 1999/5/CE (R&TTE) published in the Official Journal of the European Community of April 7, 1999, these items of equipment use the DECT harmonized frequency spectrum and can be used in all the countries of the European Community, in Switzerland and Norway. No guarantee is given concerning possible interference affecting DECT equipment, due to other authorised utilisation of the radio frequencies concerned. 5 Conditions of use: The following conditions must be respected, notably concerning the use of radio frequencies: · DECT equipment can only be used to establish links between fixed points if these links are temporary and the equivalent isotropically radiated power at the antenna is less than 250 mW. · The conditions of access to a DECT equipment telepoint network shall be stipulated by contract with the operator of the authorized telepoint network concerned. · This telephone is specially designed for use with an Alcatel OmniPCX Enterprise system as described in the guide. · As this telephone complies with the GAP standard, it can be used in simplified mode on another DECT/GAP system (other PABX or private residential base station). Utilization in GAP mode involves a particular mode of operation that can lead to functional limitations for which no claims will be considered under the terms of the guarantee. · Do not expose your telephone to severe conditions (rain, sea air, dust, etc.). · Correct operation of your telephone is not guaranteed in temperatures outside the range - 10 °C to + 45 °C. Between - 5 °C and - 10 °C, the display may not be visible, but this is temporary and will not affect the operation of your telephone. · You must not switch on or use your telephone near gas or inflammable liquids. 6 Your telephone Light indicating: · Going out of radio coverage (fast flashing) Headphone connector · New message: - green Mobile 100 - red Mobile 200 (slow flashing) · Adjust audio volume MARTIN PAUL 31/08/00 16:30 · Display previous menu · Erase last character entered · Erase complete field (long press) · Hang up · Return to idle · Lock/unlock the keypad (long press) · Access to the MENU · Navigate · Confirm · Off-hook · Redial (long press) · Switching between calls (during enquiry call) · Activate / deactivate vibrator (long press)* · Company directory · Telephone ID (long press) · Microphone * depending on your model of telephone · Activate/deactivate loudspeaker · Activate the secret on hands-free charger · On / Off (long press) · Access to the On/Off menu (1st press) to switch off the telephone, activate/disable the vibrator, activate/disable the ringer, lock the keypad 7 1. Display and corresponding icons The display features 1 line of status icons and 3 lines of 16 alphanumerical characters. The Mobile 200 also features a display and backlit keypad. 1 1. Status icons The status icons are displayed on the welcome screen and indicate the status of the telephone. Battery charge level Messages received: voice and text messages, call-back requests and unanswered calls Calls received that have remained unanswered (if no other types of message) Call forwarding activated Ringer active Vibrator active (Mobile 200) Ringer disabled Programmed call-back time Radio reception quality You can obtain details on the status icons from the tooltips that appear on the welcome screen when you use the navigator: Battery full power Press the key to make these tooltips disappear. 8 1 2. MENU icons key. The MENU is accessible from the welcome screen by pressing the It provides access to all the functions available on your system. Directories: manage your personal directory and access the company directory. Redial: call back one of the last 6 numbers dialled. Forwarding: forward your calls to another number. Mail: consult the messages and send voice and text messages. Manager/secretary* Supervision* Adjustment: adjust contrast, activate or deactivate the beeps, lighting, etc. Guide : Programming, list of functions.. Selecting the language Adjusting the ringer Appointment: program a call-back time. System lock: prohibit outgoing calls and modification of the programming. System selection Installation (installation reserved) * These icons are only proposed if the corresponding functions are installed. 9 Display and corresponding icons 1 3. Call icons Making a call Answering a call* In conversation* Call on hold* Accessing the directories Transferring a call Switching to DTMF signals Setting up a conference Additional options Call duration and cost * In the event of a multiple call, the icons are given indices to represent the different correspondents 1 4. How to use this manual? Press briefly on the navigation key to access the MENU and to confirm. Move the navigation key up or down. Move the navigation key to the left or right. Use the keypad to enter digits and letters. Important information. These symbols can be supplemented by small icons or texts. All the implicit or personalized codes are presented in a table of codes provided with the telephone. 10 1 5. How to use your telephone You can access the options proposed by your system when in the various operating phases in several ways, by using: the list of icons at the top of the screen the list of options at the bottom of the screen Some functions are only accessible from the text menu options. Example of options that can be proposed during a conversation: SMITH John in conversation Transfer Conference Directories Send MF Supervis° List Boss List Assistant List Enquiry Call Forbid Camp On Call Duration Call in progress Situation of second call (reception of a call Transfer ¯ Conference Directories MF Supervision Manager/secretary Other options Call duration or call on hold ) Select an icon or an option from the text menu then confirm 11 Display and corresponding icons 2. Getting started 2 1. Installing the battery in the telephone Installing the battery: Position the battery in the slide following the mark on the label Slide it until it clicks into place Removing the battery: Slide the battery towards the bottom of the telephone Remove it from the slide The Mobile 100 functions exclusively with the Ni-Mh battery, and the Mobile 200 with the Li-Ion battery. 12 2 2. Charging your telephone battery Connect the charger and place the telephone in the charging holder Battery being charged* The green light is on and the battery icon is displayed Recharge your telephone battery regularly. The telephone can be on or off when recharging the battery. If the telephone is to remain unused or out of its charger for several weeks, remove the battery and store it separately. * battery charged after 3h or 5h depending on the model. 2 3. Switching on your telephone MARTIN Paul 31/08/00 16 :30 Switch on (long press) Wait a moment (about 3 seconds) Your telephone is switched on If the display does not come on or if the battery charge level icon flashes, recharge the battery. If the radio coverage icon does not appear on the telephone display: Check that you are in an area of radio coverage (if not, move closer to a base station). Check that your telephone is correctly installed on the system (contact the PBX manager for this). If the display indicates: "System 1 - Auto install ?", see paragraph "Registering the telephone" or contact your installation technician. Switching off your telephone: Press the key (long press). 13 Getting started 2 4. Accessing the MENU and navigating key. The MENU can be accessed from the welcome screen by pressing the The following screen is displayed: MARTIN Paul 31/08/00 16 :30 Welcome screen Confirm Main menu Accessing the functions: Associate Overflow Password Select a function in the MENU Confirm Within the function you can move horizontally along the different icons or vertically in the text menus 14 3 1. Making a call Digit-by-digit mode dialling Number ? Block mode dialling Number ? 77625----------- OR Send the call Off-hook 77625----------- Dial Dial Erase using the key SMITH John is alerted Call Back SMITH John in conversation Transfer Your correspondent's phone is ringing You are in conversation Hang up - To make a call to the exterior, dial the "Direct outside line" code before your correspondent's number. - To call the operator, dial the "Attendant call" code. Consult the corresponding codes under the heading "Call" of the function OPTIONS: Your correspondent doe not answer, you can confirm the option: "Call back" to request a call-back "Text Mail" to send a text message "Voice Mail" to leave a voice message "Answer LS" to send a message directly over your correspondent's loudspeaker "DECT" to call his DECT mobile terminal 15 Using your telephone 3. Using your telephone 3 2. Answering a call BELLER Yves is calling Take the Call OR BELLER Yves in conversation Transfer You are receiving a call Off-hook You are in conversation Hang up The ringer does not ring if: the vibrator is enabled and the ringer is disabled, the icon is displayed on the welcome screen, the ringer is disabled and the icon is displayed on the welcome screen. The light flashes (green) if the vibrator and ringer are disabled. OPTIONS : When your telephone rings, you can confirm the option: "Silent" to disable the ringer. "Reject Call" to forward the call to the overflow number without off-hooking. 3 3. Calling from your personal directory Direct access MARTIN Paul 31/08/00 16 :30 SMITH JOHN WEBER PIERRE Actuate the navigator downwards Select the name of the person you wish to call Send the call From the MENU Personal Dir Phone Book Select the "Directories" function Confirm Confirm access to the "Personal Dir" 16 3 4. Calling your correspondent by name (phone book) Name ? BELL J K L 5 Direct access Press the "Phone Book" key Enter the name or initials (*) (first name and name) of your correspondent 2 Answers BELL Joseph BELLER Yves Confirm BELL .Name .Initials .Name & 1stName Select the desired type of search (by surname, initials, or surname and first name) Confirm Select the desired name Send the call From the MENU Personal Dir Phone Book Select the "Directories" function Confirm Select the "Phone Book" option Confirm (*) To enter the name: the keys of the numerical keypad have letters that can be displayed by pressing the key the appropriate number of times in succession. A grid at the bottom of the display indicates the selected character. Example: press "8" two times in succession to display the letter "U". Wait for the cursor to move or actuate the navigator to the right to proceed to the next character. In case of error, erase using the key. 17 Using your telephone 3 5. Calling back one of the last 6 numbers dialled (Redial) To call back the last number dialled: press or else: Select the "Redial" function Confirm (long press), WEBER Pierre SMITH John 0145681721 Select a name or number Send the call 3 6. Making a call-back request When your correspondent's number does not reply or is busy: SMITH John is alerted Call Back CallBk accepted Confirm the "Call Back" option The request is accepted Hang up If your correspondent is busy, you will be called back automatically has soon as he hangs up. If your correspondent has activated call forwarding on his telephone, the call-back request is not forwarded. 3 7. Calling a correspondent on his loudspeaker You correspondent does not answer or is busy: WEBER Pierre SMITH John 0145681721 SMITH John is alerted Answer LS Your are connected directly to your correspondent's loudspeaker. Confirm Your correspondent must off-hook if he wants to answer you. Select the "Answer LS" option 18 3 8. Leaving a voice message Your correspondent does not answer or is busy: SMITH John is alerted Voice Mail Follow the instructions of the voice guide Confirm Select the "Voice Mail" option 3 9. Leaving a text message Your correspondent does not answer or is busy: SMITH John is alerted Text Mail Fixed Messages Prg Messages New Message Select the "Text Mail" option Confirm Select the type of message Urgent please c Please call me Your msg is sent Confirm Select the message Confirm to send the message Return to idle Types of messages : - Fixed messages: predefined messages - Prg Messages: predefined messages to be completed - New Message: message to be composed as desired (32 characters maximum) (See § 7.4) 19 Using your telephone 3 10. Overriding a forwarded call ÞSMITH John is alerted Call Back ÞSMITH John is alerted Override WEBER Pierre is alerted Call Back The call is forwarded to another number Select the "Override" option Confirm The call is redirected to the called terminal 3 11. Using hands-free mode Headset mode: If the "Headset" option is available (single-line terminal, system programming), as soon as you mmlug in the headset jack you can receive calls without touching your telephone set. An incoming call is signalled by a beep and your telephone off-hooks automatically. At the end of the communication your telephone set automatically returns to idle. "Voice desktop" charger: As soon as the telephone is placed in the "Voice desktop" charger, the hands-free function is available: - when an incoming call arrives, if you off-hook without removing the telephone from the charger, you can talk in hands-free mode. - during a conversation, as soon as you place the telephone in the charger you enter hands-free mode. In hands-free mode the + and - keys on the charger are used to adjust the volume and the key on the telephone cuts off the microphone momentarily (the light on the charger flashes). 20 3 12. Sending DTMF signals During a call, you sometimes have to send DTMF signals, for example, for a voice message service, an automatic switchboard or when remotely consulting an answering machine: SMITH John in conversation Transfer SMITH John in conversation Send MF Send MF Deact MF In conversation Select the "Send MF" option or the "DTMF" icon Confirm All digits dialled are then sent in DTMF To deactivate the function, confirm the "Deact MF" option. 3 13. Camp-on when a correspondent is busy You call an internal correspondent whose terminal is busy (single-line terminal). To camp on: SMITH John is busy Call Back SMITH John is busy Wait SMITH John Please wait Correspondent busy Select the "Wait" option Confirm Your correspondent is informed that you are waiting. If he does not answer your call, his terminal will ring automatically when he hangs up. 21 Using your telephone 3 14. Intrusion into a conversation Your correspondent's terminal is busy (single-line terminal). If you are are authorized, you can intrude on the ongoing conversation. To do this: SMITH John is busy Call Back SMITH John is busy Intrusion Correspondent busy Select the "Intrusion" option Confirm If one of the 3 correspondents hangs up, the other 2 remain in communication. Protecting yourself against intrusion You can protect yourself against intrusion by validating the "Intrus protect" option under the heading Þ Þ "Services" Þ "Diverse services" before establishing your communication. The protection is cancelled when you hang up. 3 15. Calling a private external number You can make an external call independently of the access restrictions This call will be specifically identified by the call charging management application. 1. Enter the "Private call" code 2. Enter your personal identification code (PIN code) 3. Enter your personal code if applicable 4. Enter your correspondent's number 22 3 16. Allocating your calls to customer account codes You can allocate the cost of your external communications to customer account numbers. 1. Validate the "Account code" function under the heading "Services" Þ "Diverse services". 2. Enter the customer's account number. 3. Enter the "Direct outside line" code followed by the number of your correspondent. 3 17. Placing an external correspondent on hold (parking) Þ Þ You can place a correspondent on hold and pick up the call on any one of the company's terminals. PARKING 0103556432 in conversation Transfer 0103556432 in conversation Park EXTENTION : Call in progress Select the "Park" option Confirm Dial the number of a terminal or hang up If you hang up without dialling a terminal number, the call is "parked" on your terminal. Picking up a "parked" call: From the terminal on which the call was parked: validate the "Park/Retrieve" function under the heading Þ Þ "Services" Þ "Pick up services". From any terminal: repeat the same operation then enter the number of the terinal on which the call was parked. If the call is not picked up retrieved within a given lapse of time, it is forwarded to the operator. 23 Using your telephone 3 18. Reporting malicious calls You can report malicious calls: 0103556432 in conversation Transfer 0103556432 in conversation Trace Call in progress Select the "Trace" option Confirm Request progress If the call is of internal origin, it is reported to the system by a specific message. If the call is of external origin, it can be reported to the public switchboard operator. 24 Certain functions can be activated either by using the text menu options or by selecting an icon in the icon strip with the navigator. 4 1. Calling a second correspondent (enquiry call) Number ? WEBER Pierre in conversation Transfer 102 --------- Call in progress Dial the number Send the call Multi-line configuration WEBER Pierre Hold recalling Retrieve ? SMITH John in conversation Transfer The first correspondent is on hold Cancel the enquiry call The first correspondent calls back Recover the first correspondent Single-line configuration SMITH John in conversation Transfer SMITH John in conversation Enquiry Off The first correspondent is on hold To cancel the enquiry call, select the "Enquiry Off" option Confirm WEBER Pierre Hold recalling Retrieve ? The first correspondent calls back Recover the first correspondent CAUTION: In a single-line configuration, if you hang up during an enquiry call you make a transfer. You can also initiate an enquiry call by first confirming the option: "Enquiry Call " when you are sending DTMF signals. "Directories" to use your private directory or call by name. 25 Handling several calls 4. Handling several calls 4 2. Answering a second call during a conversation During a call, a second correspondent tries to contact you: Multi-line configuration OR BELLER Yves is calling Take the Call BELLER Yves in conversation Transfer A second incoming call is signalled by several "beeps" Off-hook The first correspondent is placed on hold BELLER Yves is calling Transfer If you do not take the second call immediately, it continues to be signalled camped until your correspondent hangs up. Single-line configuration BELLER Yves is camped on Transfer BELLER Yves is camped on Consult A second incoming call is signalled by several "beeps" Select the "Consult" option Confirm BELLER Yves in conversation Transfer BELLER Yves in conversation Broker Call In conversation with the second correspondent Return to the first correspondent by confirming the "Broker Call" option OR 26 4 3. Switching between calls (broker call) You are in conversation with a correspondent, a second correspondent is on hold, to switch from one correspondent to the other: Multi-line configuration SMITH John in conversation Transfer WEBER Pierre in conversation Transfer Recover the correspondent on hold If several calls are on hold WEBER Pierre Hold recalling Retrieve ? Select the call Confirm Single-line configuration SMITH John in conversation Transfer SMITH John in conversation Broker Call WEBER Pierre in conversation Transfer In conversation with a second correspondent Select the "Broker Call" option OR Confirm Return to the first correspondent 27 Handling several calls 4 4. Transferring a call You are holding a conversation. Make an enquiry call to contact the transfer destination number, then: Multi-line configuration SMITH John in conversation Transfer Transfer Succeed 00:53 The first correspondent is placed on hold Confirm the option "Transfer" Transfer accepted Return to idle Single-line configuration WEBER Pierre in conversation Transfer OR Transfer Succeed 00:53 The first correspondent is placed on hold Confirm the option "Transfer" or hang up Transfer accepted Return to idle You can also initiate a transfer by confirming the "Transfer" option before calling a second correspondent. You can transfer your call immediately without waiting for your second correspondent to reply, even if he is busy. Transfer between two external correspondents is not usually authorized (depends on the country) 28 4 5. Three-way conference with 2 internal and/or external correspondents (3-way conference) You are in conversation with one correspondent and a second is on hold: WEBER Pierre in conversation Transfer WEBER Pierre in conversation Conference Select the "Conference" icon or option WEBER Pierre SMITH John End Conference Confirm Conference in progress To cancel the conference, confirm the "End Conference" option. You recover the your first correspondent. You can also initiate a conference by conforming the "Conference" option before calling a second correspondent. If you hang up during a conference, your two correspondents remain in communication (restriction possible for two external correspondents). 29