User manual ALCATEL-LUCENT OMNIPCX OFFICE R2.0

OmniPCX Office R2 Learn How To : · · · · · Install and set up OmniPCX Office range of solutions Customize Office solutions according to your clients' needs Manage IP integration and provide customers with full IP or blended network environment Implement Internet facilities as customer requires it Maintain configuration and replace hardware Optimized curriculum : · Modular training with alternate learning paths to offer you the opportunity of being taught at your own pace and according to your business schedule · Short training modules for a fast readiness and quick knowledge acquisition · Hands-on and lab exercises based upon real-life experience and first-class expertise Complete Curriculum OmniPCX Office R2.0 System Support Expert contents: ·Expert PM5, DECT ·Firewall ·LoLa ·RAS, VPN c-learning System Expert R2.0 OF00TE286 5 days VoIP services contents: ·Description ·VoIP hardware installation ·H323 gateway ·Maintenance ·QOS c-learning OF00TE283 2 days c-learning OF00TE282 2 days VoIP Services R2.0 Network Services R2.0 Network services contents: ·Clock priority ·Heterogeneous networks ·ARS c-learning OF00TE284 Internet services contents: ·Shared Internet Access ·Email ·Basic Security ·Basic VPN ·LAN 4 days c-learning OF00TE285 Complete Curriculum 4 days Telephony Services R2.0 Internet Services R2.0 Telephony services contents: ·Main telephony features ·Voice mail c-learning Custom R2.0 OF00TE281 2 days Starter & custom contents: ·Hardware and sets Installation ·Simple management ·PM5 i-learning 12 hrs Starter R2.0 OF00CD287 OR c-learning Starter R2.0 OF00TE280 2days OmniPCX Office R1.x to R2.0 c-learning i-learning OF00TE274 ACSE R1.x 5 Days 2 Hrs Delta ACSE R1.x to R2.0 ACFE R1.x c-learning i-learning OF00TE273 3 Days Upgrade Curriculum 2 Hrs Delta ACFE R1.x to R2.0 AQFP R1.x i-learning OF00CD088 2 Hrs Delta AQFP R1.x to R2.0 Alcatel Office R4.2 to OmniPCX Office R2.0 ACSE Office R4.2 c-learning OF00TE272 3 days c-learning OF00TE285 4 days c-learning OF00TE286 5 days New telephony services Internet services System Expert R2.0 ACFE Office R4.2 c-learning OF00TE272 3 days c-learning OF00TE285 4 days Upgrade Curriculum New telephony services Internet services i-learning AQFP Office R4.2 OF00CD087 12 hrs Starter c-learning OR Custom OF00TE281 2 days c-learning OF00TE280 2 days Starter Alcatel OmniPCX Office R2.0 Presales contents: ·Product description ·Positionning ·Packages ·Voice features ·VoIP ·Internet features ·Case studies ·Quotation tools c-learning 3 days Presales Curriculum Presales OmniPCX Office R2.1 PS00TE241 Alcatel OmniPCX Office CDROM Starter - R2 REFERENCE : OF00CD287 DELIVERY METHOD : i-learning DURATIONS : LANGUAGE : ENGLISH or LOCAL PRICE per trainee : 125 uros (WPL) V C I 12 hours PARTICIPANTS : Min - Max Part of the certifying curriculum up to : AQFP Who should attend this course ? · Technician in charge of the installation of the OmniPCX Office Prerequisites : · Use basically PCs (Microsoft Windows, Internet browser) Main course objectives : · Perform a simple installation of the Alcatel OmniPCX Office Alcatel OmniPCX Office CDROM Starter - R2 c-learning Describe the OmniPCX Office features Describe TCP/IP basics Describe Internet basics Describe ADSL basics Describe VoIP basics Describe the environment Describe the packages Describe the facilities and the limits Describe the hardware architecture Describe the main hardware equipment and their use Describe the sets range Describe the management interface PM5 Describe the data collection and use the associated tool Describe installation precautions Connect the hardware Connect the external accesses Connect the phone sets Connect the auxiliaries Start and stop the system Describe and use the installation wizards Describe and use the management interface WBM Configure a simple Internet Access by wizard Describe the voice mail Describe the default configuration Manage incoming and outgoing calls by wizard Customize the phone sets i-learning 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 v-learning Alcatel OmniPCX Office Starter - R200 REFERENCE : OF00TE280 DELIVERY METHOD : c-learning C 2 days LANGUAGE : ENGLISH or LOCAL PRICE per trainee : 810 uros (WPL) V DURATIONS : I PARTICIPANTS : 8 Min - 12 Max Part of the certifying curriculum up to : AQFP Who should attend this course ? · Technician in charge of the installation of the OmniPCX Office Prerequisites : · · Use basically PCs (Microsoft Windows, Internet browser) Know TCP/IP Main course objectives : · Perform a simple installation of the Alcatel OmniPCX Office Alcatel OmniPCX Office Starter - R200 c-learning Describe the environment, the features and the limits Describe the packages Describe the hardware architecture Describe the sets range Describe the management interface PM5 Describe the data collection and use the associated tool Describe installation precautions Connect the hardware Connect the external accesses Connect the phone sets Connect the auxiliaries Start and stop the system Describe and use the installation wizards Describe and use the management interface WBM Configure a simple Internet Access by wizard Describe the voice mail Describe the default configuration Manage incoming and outgoing calls by wizard Customize the phone sets Register DECT handsets by wizard Describe and install PIMphony Replace damaged hardware 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 i-learning v-learning Alcatel OmniPCX Office Custom - R2 REFERENCE : OF00TE281 DELIVERY METHOD : c-learning DURATIONS : LANGUAGE : ENGLISH or LOCAL PRICE per trainee : 810 uros (WPL) V C 2 days I PARTICIPANTS : 6 Min - 12 Max Part of the certifying curriculum up to : AQFP Who should attend this course ? · Technician in charge of the installation of the Alcatel OmniPCX Office Prerequisites : · · · Use basically PCs (Microsoft Windows) Have attended the training Alcatel OmniPCX Office Starter - R2 or Be able to install and configure the OmniPCX Office using wizards Main course objectives : · Simply customise the Alcatel OmniPCX Office Alcatel OmniPCX Office Custom - R2 c-learning According to the result of the test of the startup of the training, describe (connect/install) the misunderstood topics Describe the management tool "Easy view" Describe the management tool "EasyPlus view" Using the procedure, describe and manage the groups Using the procedure, describe and manage the sets Using the procedure, describe and manage the phone facilities Using the procedure, describe and manage the main system features Using the procedure, describe and manage the voice mail 4 i-learning v-learning 4 4 4 4 4 4 4 Alcatel OmniPCX Office Telephony services - R2 REFERENCE : OF00TE284 DELIVERY METHOD : c-learning DURATIONS : LANGUAGE : ENGLISH or LOCAL PRICE per trainee : 1 788 uros (WPL) V C 4 days I PARTICIPANTS : 6 Min - 12 Max Part of the certifying curriculum up to : ACFE Who should attend this course ? · Technicians in charge of the installation and configuration of the Alcatel OmniPCX Office Prerequisites : · · · Use basically the PCs (Microsoft Windows) Have the AQFP level on Alcatel OmniPCX Office R2 Have attended the Alcatel OmniPCX Office Custom - R2 training Main course objectives : · Perform a full Voice installation on the OmniPCX Office Alcatel OmniPCX Office Telephony services - R2 c-learning Configure and use the management tool PM5 in "expert" mode Describe the services offered by the Alcatel OmniVista for the OmniPCX Office Apply the procedure to customise the numbering Apply the procedure to manage incoming and outgoing calls Apply the procedure to manage the metering for internal or external interfaces Customize the voice mail Configure the application "Visual Mailbox" Display the statistics about the voice mail Configure the application "automated attendant" Configure the application "Hotel" Identify the hardware errors Describe the main information of the system messages Apply the procedure to upgrade an Office R4 database Describe the migration from an Alcatel OmniPCX Office R110 to a R200 Apply the procedure to upgrade the system by downloading Set up the Least Cost Routing for easy direct multi-carrier cases 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 i-learning v-learning Alcatel OmniPCX Office Internet Services - R2 REFERENCE : OF00TE285 DELIVERY METHOD : c-learning DURATIONS : LANGUAGE : ENGLISH or LOCAL PRICE per trainee : 1 788 uros (WPL) V C 4 days I PARTICIPANTS : 8 Min - 12 Max Part of the certifying curriculum up to : ACFE Who should attend this course ? · Technicians in charge of the installation of the OmniPCX Office Prerequisites : · · · · Use the PCs (Microsoft Windows, Internet browser) Have attended the Alcatel OmniPCX Office Custom - R2 training or Have AQFP level on OmniPCX Office R2 Know Internet protocols (TCP/IP, HTTP, POP3, ..) Main course objectives : · Implement the simple solutions of Internet on the Alcatel OmniPCX Office Alcatel OmniPCX Office Internet Services - R2 c-learning Describe the Internet services Describe the WBM ergonomics Describe and implement the network services Describe the "LAN server" facility Describe and implement the shared internet access Describe and implement the proxy Describe and configure the users accounts and groups Describe the firewall and configure it simply Describe and configure the e-mail Describe shortly statistics and alarms Describe and configure simple VPN Describe the "Appliance" server topology 4 4 4 4 4 4 4 4 4 4 4 4 i-learning v-learning Alcatel OmniPCX Office VoIP Services - R2 REFERENCE : OF00TE283 DELIVERY METHOD : c-learning DURATIONS : LANGUAGE : ENGLISH or LOCAL PRICE per trainee : 1 014 uros (WPL) V C 2 days I PARTICIPANTS : 8 Min - 12 Max Part of the certifying curriculum up to : ACSE Who should attend this course ? · Technicians in charge of the installation of the Alcatel OmniPCX office Prerequisites : · · · · Use the PCs Know TCP/IP and protocols for VoIP Be able to install and configure the OmniPCX Office for voice solutions or Have attended the Alcatel OmniPCX Office Telephony services - R2 training Main course objectives : · Implement VoIP solutions on the Alcatel OmniPCX Office Alcatel OmniPCX Office VoIP Services - R2 c-learning Describe VoIP services Describe, install and configure VoIP equipments Configure VoIP parameters Configure the H323 gateway Describe and configure an IP phone Describe and configure the "Fax over IP" Describe and implement the H450 Ensure a first level of maintenance Describe the quality of service (QoS) 4 4 4 4 4 4 4 4 4 i-learning v-learning Alcatel OmniPCX Office Network services - R2 REFERENCE : OF00TE282 DELIVERY METHOD : c-learning DURATIONS : LANGUAGE : ENGLISH or LOCAL PRICE per trainee : 1 014 uros (WPL) V C 2 days I PARTICIPANTS : 8 Min - 12 Max Part of the certifying curriculum up to : ACSE Who should attend this course ? · Technicians in charge of the installation of the OmniPCX Office Prerequisites : · · · Use basically the PCs (Microsoft Windows) Be able to install and configure the voice aspects of the Alcatel OmniPCX Office R2 or Have attended the Alcatel OmniPCX Office Telephony services - R2 training Main course objectives : · Implement network solutions for the Alcatel OmniPCX Office Alcatel OmniPCX Office Network services - R2 c-learning Configure ARS tables in a complex multi-carrier configuration Name the different networks and describe the protocols and their facilities Set up and manage network solutions through ARS Manage synchronization of clocks in a private network Describe the centralized metering in a private network 4 4 4 4 4 i-learning v-learning Alcatel OmniPCX Office System Support Expert - R2 REFERENCE : OF00TE286EN DELIVERY METHOD : c-learning DURATIONS : LANGUAGE : ENGLISH PRICE per trainee : 2 535 uros (WPL) V C 5 days I PARTICIPANTS : 8 Min - 12 Max Part of the certifying curriculum up to : ACSE Who should attend this course ? · Expert in charge of the OmniPCX Office Prerequisites : · · · Use the PCs Know Internet protocols (TCP/IP, HTTP, POP3,..) Be able to install and configure all the solutions (voice, VoIP, Network, Internet) of the Alcatel OmniPCX Office Main course objectives : · Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office