User manual ALCATEL-LUCENT SPEEDTOUCH USB 330

SpeedTouchTM USB/330 ADSL USB Modems Setup and User's Guide Release R3.0.1 300 SERIES SpeedTouchTM USB/330 Setup and User's Guide Release R3.0.1 Status Change Note Short Title Copyright v4.0 PeckelbeenS STUSB/330 Setup and User's Guide R3.0.1 (en) © 2004 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Contents 1 1.1 1.2 SpeedTouchTM Introduction .......................................... 5 Getting Acquainted with the SpeedTouchTM.................................................... 6 SpeedTouchTM Support ....................................................................................... 7 2 2.1 2.1.1 2.1.2 2.2 2.2.1 2.2.2 SpeedTouchTM Installation ............................................ 9 Installation for MS Windows Operating Systems .......................................... 10 SpeedTouchTM Installation............................................................................................................ 11 Dr SpeedTouchTM .......................................................................................................................... 15 Installation for Mac Operating Systems .......................................................... 18 Installation for Mac OS 8.6/9.x .................................................................................................... 19 Installation for Mac OS X ............................................................................................................. 22 3 3.1 3.1.1 3.1.2 3.1.3 3.2 3.2.1 3.2.2 SpeedTouchTM Internet Connectivity ........................ 27 Internet Sessions via a PPP Connection.......................................................... 28 PPP Sessions for MS Windows.................................................................................................... 29 PPPoA Sessions for Mac OS 8.6/9.x........................................................................................... 32 PPP Sessions for Mac OS X.......................................................................................................... 34 Internet Sessions via an RFC1483 Bridged Connection ................................ 36 Using an MS Windows XP BroadBand Connection. .............................................................. 37 Using the Mac OS X PPPoE Dial-in Client ............................................................................... 41 E-SIT-CTC-20030702-0003 v4.0 3 4 4.1 4.2 4.2.1 4.2.2 4.2.3 SpeedTouchTM Diagnostics.......................................... 43 The SpeedTouchTM Status Icon ........................................................................ 44 The Diagnostics Application ............................................................................. 45 The Diagnostics Application for MS Windows........................................................................ 46 The Diagnostics Application for Mac OS 8.6/9.x .................................................................... 49 The Diagnostics Application for Mac OS X ............................................................................. 51 5 5.1 5.2 5.3 5.3.1 5.3.2 5.3.3 Troubleshooting ........................................................... 53 General................................................................................................................ 54 SpeedTouchTM System Software Updates ...................................................... 56 Removing a SpeedTouchTM Driver Installation .............................................. 57 Removing a SpeedTouchTM Driver Installation on MS Windows ....................................... 58 Removing a SpeedTouchTM Driver Installation on Mac OS 8.6/9.x.................................... 59 Removing a SpeedTouchTM Driver Installation on Mac OS X............................................. 60 4 E-SIT-CTC-20030702-0003 v4.0 1 SpeedTouchTM Introduction 1 SpeedTouchTM Introduction Introduction Thank you for purchasing the SpeedTouchTMUSB/330 ADSL USB modem! With the award-winning SpeedTouchTM Asymmetric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole new experience. In this Setup and User's Guide Terminology This Setup and User's Guide will assist you in getting acquainted with the SpeedTouchTMUSB/330 ADSL USB modem and in getting connected quickly to the Internet. Generally, the SpeedTouchTMUSB and SpeedTouchTM330 will be referred to as SpeedTouchTM in this User's Guide. Before connecting the SpeedTouchTM, read the SpeedTouchTM Quick Installation Guide and Safety Instructions. The SpeedTouchTM products continue to evolve as extra and new functionalities are made available. For more information on the latest technological innovations, software upgrades, and documents, please visit the SpeedTouchTM web site at: www.speedtouch.com Safety instructions Documentation and software updates E-SIT-CTC-20030702-0003 v4.0 5 1 SpeedTouchTM Introduction 1.1 Getting Acquainted with the SpeedTouchTM Delivery check Check your SpeedTouchTM package for the following items: · · · One SpeedTouchTMUSB or SpeedTouchTM330 2m DSL cable (RJ11/RJ11, RJ14/RJ14) The SpeedTouchTM Setup CD-ROM In the event of damaged or missing items, contact your product dealer for further instructions. Other materials Your SpeedTouchTM shipping carton may also include release notes, safety and conformity declarations and other materials. Unlike most traditional modems, the electronic circuitry of the SpeedTouchTM has been shaped into a stylish body. The SpeedTouchTM Note As you notice, there is no separate mains plug, cord, or power adapter. This is because the SpeedTouchTM is powered via the USB connection. ADSL service The appropriate DSL service must be available at your premises: · · ADSL service must be enabled on your telephone line. As both telephone and ADSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling ADSL and telephone signals. Public telephone lines carry voltages that can cause electric shock. Only install splitter/ filters yourself if these are qualified for that purpose. Computer Your computer must be equipped with a USB port capable of powering attached USB devices. You may also use a USB hub to connect the SpeedTouchTM. Note Make sure you are not using low-powered USB ports to connect the SpeedTouchTM. If you are not sure of the type of USB port, see the User's Guide of your computer or USB port hub. 6 E-SIT-CTC-20030702-0003 v4.0 1 SpeedTouchTM Introduction 1.2 SpeedTouchTM Support Supported Operating Systems This User's Guide describes the installation and use of the SpeedTouchTM under the following Operating Systems (OSs): · Microsoft Windows OSs · · · · · · · · MS Windows 98/98SE MS Windows Millennium MS Windows 2000 MS Windows XP Mac OS 8.6 Mac OS 9.x Mac OS X v10.1, v10.2 and v10.3 Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.1 to be able to install and use the SpeedTouchTM device. Mac OSs Note The SpeedTouchTM also supports Linux platforms. Refer to the SpeedTouchTM Support pages for more information. E-SIT-CTC-20030702-0003 v4.0 7 1 SpeedTouchTM Introduction 8 E-SIT-CTC-20030702-0003 v4.0 2 SpeedTouchTM Installation 2 SpeedTouchTM Installation Connection methods The SpeedTouchTM supports the following connection methods: · · PPP (PPPoE or PPPoA) RFC1483 Bridged PPPoE connectivity for Mac OS 8.6/9.x is only supported through an external PPPoE client application. The PPPoE client application software must be provided by your Service Provider. Note You must select the appropriate service profile and the corresponding local setting during the installation process. This information should be provided by your Service Provider. What you need from your ISP You might need a user account with an Internet Service Provider (ISP) for Internet access. For this user account, it will provide you: · · A user name (logon ID) A password Other information may be required, depending on the ISP's specific requirements. Installation The installation procedure to follow depends on the Operating system you are running. In case your computer runs: · · An MS Windows Operating System Proceed with "2.1 Installation for MS Windows Operating Systems" on page 10. A Mac Operating System Proceed with "2.2 Installation for Mac Operating Systems" on page 18. E-SIT-CTC-20030702-0003 v4.0 9 2 SpeedTouchTM Installation 2.1 Installation for MS Windows Operating Systems Introduction This section will assist you in installing the SpeedTouchTM and preparing your PC for your Internet connectivity. One of the following OSs must be readily installed on your PC: · · Microsoft Windows 98/98SE or Microsoft Windows ME Microsoft Windows 2000 or Microsoft Windows XP Supported Operating Systems You may need the MS Windows installation CD-ROM during installation. Minimum System requirements · For MS Windows 98/98SE/ME: · · · · · · MS Windows OS differences Pentium processor 166 MHz or compatible 32 megabytes (MB) of memory Pentium II processor or compatible 64 MB of memory For MS Window 2000/XP: 30 MB of free disk space The installation procedures might be slightly different depending on the MS Windows OS you are using: · · Some windows will look different For MS Windows 98/98SE, at the end of the installation procedure, you may be asked to enter an area code for Dial-up connections. 10 E-SIT-CTC-20030702-0003 v4.0 2 SpeedTouchTM Installation 2.1.1 SpeedTouchTM Installation Previous SpeedTouchTM installations The SpeedTouchTM Setup wizard If a previous SpeedTouchTM installation resides on your computer, you are able to perform an upgrade of the existing SpeedTouchTM installation. The SpeedTouchTM Setup procedure consists of two major parts: · · The driver installation procedure The hardware installation procedure In addition it is recommended to install the Dr SpeedTouchTM application. See "2.1.2 Dr SpeedTouchTM" on page 15 for more information. The driver installation procedure Proceed as follows: 1 Insert the SpeedTouchTM Setup CD-ROM in your PC's CD-ROM drive. The SpeedTouchTM CD Browser will start automatically. Note If the SpeedTouchTM CD Browser window does not appear automatically, open a Run window via Start > Run from the Start menu and enter following path: D:\menu.exe, where D is the drive letter of your CD-ROM drive. 2 The Choose Language window prompts you to select a language: Select the language of your choice and click OK. 3 The SpeedTouchTM CD Browser menu appears: Click SpeedTouchTM USB/330 Software. E-SIT-CTC-20030702-0003 v4.0 11 2 SpeedTouchTM Installation 4 The following window appears: Click either Install PPP USB Software or Install RFC1483 USB Software depending on your Service Provider's specifications. 5 6 The following window asks you to select your local setting. Select the appropriate setting as specified by your Service Provider. The Welcome to SpeedTouchTM Setup window appears: Click Next to proceed. 7 The Software License Agreement window appears: You must accept before continuing. Click Yes to accept. 12 E-SIT-CTC-20030702-0003 v4.0 2 SpeedTouchTM Installation 8 The following windows ask you to select a destination and a program folder. In most cases the proposed folders are best suited for the SpeedTouchTM driver software. Follow the instructions and click Next whenever requested. The SpeedTouchTM USB Setup wizard copies SpeedTouchTM driver software to your local disk: 9 10 At the end of the procedure the following window appears: Click Finish to complete the installation. E-SIT-CTC-20030702-0003 v4.0 13 2 SpeedTouchTM Installation The hardware installation procedure Proceed as follows: 1 2 Use the ADSL cable provided to wire the SpeedTouchTM ADSL port to your telephone wall outlet or distributed filter. Insert the SpeedTouchTM's USB connector into the computer's USB port. A USB port can be easily located, it is marked with the typical USB symbol: Note 3 You can also connect your SpeedTouchTM to the computer via a USB hub. . MS Windows will automatically recognize the SpeedTouchTM: 4 The Found New Hardware Wizard finishes the installation by setting up the SpeedTouchTM's ADSL Wide Area Network (WAN) connectivity. The installation of the SpeedTouchTM is now finished. The SpeedTouchTM is now prepared to connect to the Internet (See "3 SpeedTouchTM Internet Connectivity" on page 27). 14 E-SIT-CTC-20030702-0003 v4.0 2 SpeedTouchTM Installation 2.1.2 Dr SpeedTouchTM Introduction The Dr SpeedTouchTM application allows you to diagnose and troubleshoot your SpeedTouchTM. With the Dr SpeedTouchTM application you can do the following: · · · Supported Operating Systems View the status and performance of the SpeedTouchTM device Run a Diagnostics program to locate a connectivity problem Run a Troubleshooter to help you solve a connectivity problem. Installing and using Dr SpeedTouchTM is only supported for following MS Windows Operating Systems: · · · · · MS Windows 98 MS Windows 98SE MS Windows ME MS Windows 2000 MS Windows XP Dr SpeedTouchTM requires Internet Explorer 5.0 or higher. Note Installation procedure Proceed as follows: 1 Insert the SpeedTouchTM Setup CD-ROM in your PC's CD-ROM drive. The SpeedTouchTM CD Browser will start automatically. Choose your language and click Install Dr SpeedTouchTM. Note If the SpeedTouchTM CD Browser window does not appear automatically, open a Run window via Start > Run from the Start menu and enter the following path: D:\Menu.exe, where D is the drive letter of your CD-ROM drive. 2 The Dr SpeedTouchTM Setup wizard appears: Click Next to continue. 3 4 Subsequent screens will guide you through the installation. Follow the instructions and click Next whenever requested. After installation, Dr SpeedTouchTM is started automatically. E-SIT-CTC-20030702-0003 v4.0 15 2 SpeedTouchTM Installation Using Dr SpeedTouchTM By default Dr SpeedTouchTM is started automatically at boot of your system and runs in the background, i.e. minimized in the status area. To show Dr SpeedTouchTM: 1 2 Double-click in the status area. Dr SpeedTouchTM searches your network for SpeedTouchTM devices. If more than one device is found, a list of available devices will be provided. If this is the case, select your SpeedTouchTM device (SpeedTouchTMUSB or SpeedTouchTM330) and click OK. The Dr SpeedTouchTM window appears: 3 Dr SpeedTouchTM features The Dr SpeedTouchTM application consists of two sections: · Click the General tab to: · View SpeedTouchTM device information and status: · View activity between your computer, the SpeedTouchTM and the Internet: · Click Diagnostics to open the Diagnostics wizard: To test and troubleshoot the connectivity of your computer and the SpeedTouchTM device to your ISP and the Internet, click Start Tests. 16 E-SIT-CTC-20030702-0003 v4.0 2 SpeedTouchTM Installation · Select the Performance tab to monitor the downstream and upstream performance. of your DSL connection: For more information on Dr SpeedTouchTM click Help in the application or press F1 for context sensitive help. E-SIT-CTC-20030702-0003 v4.0 17 2 SpeedTouchTM Installation 2.2 Installation for Mac Operating Systems Introduction This section will assist you in installing the SpeedTouchTM and preparing your computer for your Internet connectivity. The installation procedure to follow depends on the Mac OS you are running. In case your computer runs: · · Mac OS 8.6/9.x Proceed with "2.2.1 Installation for Mac OS 8.6/9.x" on page 19. Mac OS X Proceed with "2.2.2 Installation for Mac OS X" on page 22. Installation 18 E-SIT-CTC-20030702-0003 v4.0