Speed Touch USB Installation and User's Guide 3EC 36714 AAAA TCZZA Ed. 02 Status Change Note Released BD F aa 39808 Short Title CD-UG STUSB PPP All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization from Alcatel. 2 / 48 3EC 36714 AAAA TCZZA Ed. 02 Contents Contents 1 Get Acquainted to the Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 1.2 1.3 2 2.1 2.2 3 3.1 3.2 First Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speed Touch USB Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1.1 Installation for Mac OS8.6 and Mac OS9.x . . . . . . . . . . . . . . 3.1.2 Installation for Mac OS X (Mac OS10.1) . . . . . . . . . . . . . . . . . Using the Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2.1 Using the STUSB in Mac OS8.6 and Mac OS9.x . . . . . . . . . . 3.2.2 Using the STUSB in Mac OS X (Mac OS10.x) . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety and Agency Regulatory Notices . . . . . . . . . . . . . . . . . . . . 7 8 9 10 11 12 18 23 24 25 29 35 36 39 43 45 Speed Touch USB for Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speed Touch USB for MAC OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AppendixA AppendixB 3EC 36714 AAAA TCZZA Ed. 02 3 / 48 Contents 4 / 48 3EC 36714 AAAA TCZZA Ed. 02 Alcatel Speed Touch USB Introduction Welcome to the Alcatel Speed TouchTMUSB ADSL modem ! With the Award winning Alcatel Speed TouchTMUSB Asymmetric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole new experience. With download speeds up to 8 Megabits per second (Mbps), your Alcatel Speed TouchTMUSB is the ideal solution for exploring the Internet, high speed interactive gaming and enjoying online audio and video streaming. With the included installation CD rom the installation of the Alcatel Speed TouchTMUSB is really straightforward : surfing the Internet is only a few clicks away. 3EC 36714 AAAA TCZZA Ed. 02 5 / 48 Terminology For readability, the Alcatel Speed TouchTMUSB will be referred to as STUSB further in this User's Guide. Safety instructions Prior to connecting the Alcatel Speed TouchTMUSB, read the Safety Instructions in appendix B. CAUTION WARNING The following words and symbols mark special messages throughout this document: WARNING: indicates that failure to follow the directions could cause bodily harm or loss of life. CAUTION: indicates that failure to follow the directions could result in damage to equipment or loss of information. Trademarks The following trademarks are used in this document: " Speed TouchTM is a trademark of the Alcatel Company " WindowsTM and Internet ExplorerTM are trademarks of Microsoft Corporation " Apple® and Mac®OS are registered trademarks of Apple Computer Inc. " Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation. Other products may be trademarks or registered trademarks of their respective manufacturers. Service Provider For readability, the term Service Provider (SP) will be used to designate all organizations which provide either DSL connectivity, Internet access or Corporate access, for example an Internet Service Provider (ISP). STUSB documentation and software updates Due to the continuous evolution of Alcatel ADSL technology, existing products are regularly upgraded. For more information on the newest technological breakdowns, software upgrades, and documents, please consult the Alcatel web site at: http://www.alcatel.com http://www.alcateldsl.com 6 / 48 3EC 36714 AAAA TCZZA Ed. 02 1 Get Acquainted to the Speed Touch USB 1 Get Acquainted to the Speed Touch USB Introduction This chapter will assist you in getting acquainted with the STUSB and will guide you through the first steps in preparing the STUSB for Internet connectivity. 3EC 36714 AAAA TCZZA Ed. 02 7 / 48 1 Get Acquainted to the Speed Touch USB 1.1 First Steps Delivery check Check your STUSB package for the following items: " The Alcatel Speed TouchTMUSB " 2m DSL cable (RJ11/RJ11, RJ14/RJ14) " The STUSB Installation CD rom. Damaged or missing items Other materials In the event of damaged or missing items, contact your local product dealer for further instructions. Your STUSB shipping carton may also include release notes, safety and conformity declarations and other materials. Your STUSB Unlike most traditional modems, the electronic circuitry of the STUSB has been shaped into a stylish body. The input/output wiring is moulded in an ergonomically designed pigtail. On the rear end of the pigtail you find the USB connector. That's the interface which connects the STUSB to your Personal Computer (PC). The ADSL Line port is situated in the inline receptacle. This port connects the STUSB to the ADSL highway. Note: As you notice, there is no separate mains plug, cord, or power adapter. This is because the STUSB is powered via the USB connection. 8 / 48 3EC 36714 AAAA TCZZA Ed. 02 1 Get Acquainted to the Speed Touch USB 1.2 What You Need ADSL service must be enabled on your telephone line. As both telephone and ADSL service are simultaneously available from the same copper pair, you need a central splitter or distributed filters for decoupling ADSL and telephone signals. Contact your Service Provider for more information. In all cases contact your ADSL Service Provider about splitter/filter installation ! Public telephone lines carry voltages that can cause electric shock. Only install splitter/filters yourself if these are qualified for that purpose. Other splitter/filters may only be installed by qualified service personnel. ADSL and telephone service WARNING Service Provider You must have a user account at an Internet Service Provider (ISP) for Internet access: For this user account, it will provide you: " A user name (logon ID) " A password. Note: The STUSB supports two connection services: PPPoA and PPPoE. Depending on the preferences of your Service Provider, the connection service suitable for your connectivity to the Service Provider, hence the Internet will be installed by the Installation CD Rom delivered with your STUSB. PC or computer Your PC or computer must be equipped with an USB port capable of powering attached USB devices. You may also use an USB hub to connect the STUSB. Note: Make sure you are not using low powered USB ports to connect the STUSB. In case you are not sure of the type of USB port, see the User's Guide of your PC or USB port hub. 3EC 36714 AAAA TCZZA Ed. 02 9 / 48 1 Get Acquainted to the Speed Touch USB 1.3 Speed Touch USB Support This User's Guide describes the installation and use of the STUSB under following Operating Systems (OSs): " Microsoft OSs (See chapter 2) D Microsoft Windows 98, 98SE and higher D Microsoft Windows Millennium D Microsoft Windows 2000/XP . " Mac OSs (See chapter 3) D Mac OS8.6 D Mac OS9.x D Mac OS X (Mac OS10.1) Note: Mac OS10.0 user are strongly recommended to download the free upgrade to Mac OS10.1. Note: The STUSB also supports Linux platforms. Refer to the Alcatel support web pages for more information. Supported Operating Systems STUSB driver software on the Internet The Alcatel support web pages on the Internet provide STUSB software upgrades for download. These upgrades are regularly updated and can be found at: http://www.alcatel.com http://www.alcateldsl.com Procedure 1. 2. 3. 4. Download the newest web upgrade from the Internet to a location on your local PC or computer. Browse to the location where the web upgrade resides. Double click it. Follow all instructions. Installation procedure When performing a web upgrade of the STUSB software, the installation process could slightly differ with the initial installation procedure. 10 / 48 3EC 36714 AAAA TCZZA Ed. 02 2 Speed Touch USB for Microsoft Windows 2 Speed Touch USB for Microsoft Windows Introduction This chapter describes how to install and use the STUSB for Microsoft Windows OSs. In this chapter Topic Installing the STUSB Using the STUSB See 2.1 2.2 3EC 36714 AAAA TCZZA Ed. 02 11 / 48 2 Speed Touch USB for Microsoft Windows 2.1 Installing the Speed Touch USB Introduction This section will assist you in installing the STUSB and preparing your PC for your Internet connectivity. Microsoft Windows " " " " " " One of the following OSs must be readily installed on your PC: D Microsoft Windows 98/98SE or Microsoft Windows ME D Microsoft Windows 2000 or Microsoft Windows XP You may need the Windows installation CD rom during installation. For Windows98/98SE/ME: D Pentium processor 166 MHz, or higher (or compatible) D 32 Mega Byte (MB) of memory, or more. For Window2000/XP : D Pentium II processor, or higher (or compatible) D 64 MB of memory, or more. 30 MB of free disk space Microsoft Dial Up Networking (default installed with the OS) A Web browser, e.g. Netscape Navigator, Internet Explorer, ... for surfing the Internet. Two installation methods As your STUSB is a true Plug and Play device you can use two different installation procedures: " The Alcatel Wizard Installation By inserting the STUSB Installation CD rom, a wizard automatically guides you through all needed installation steps. " The Plug and Play Compliant Installation The installation procedure is initiated by connecting the STUSB to your PC's USB port. It does not matter which method you use, both are equally valid. In this section, the Alcatel wizard installation is fully described. In case you experience problems with this installation, you can try the Plug and Play compliant installation, shortly described at the end of this section. 12 / 48 3EC 36714 AAAA TCZZA Ed. 02 2 Speed Touch USB for Microsoft Windows Windows OS differences The installation procedures might be slightly different depending on the Microsoft Windows OS you are using: " Some windows will look differently " On Windows 98/98SE no 'Digital Signature' window will pop up " For Windows 98/98SE, at the end of the installation procedure, you may be asked to enter an area code for Dial up connections. Previous STUSB installations In case the STUSB was already installed on your system, the Alcatel wizard allows also an upgrade, removal or repair of the existing STUSB installation. The Alcatel wizard installation 1. 2. Insert the STUSB Installation CD rom in your PC's CD rom drive. The Alcatel wizard will start automatically. Note: In case the Alcatel wizard does not start automatically, open a 'Run' window via Start ³ Run from the Start menu and enter following path: D:\Setup.exe , where D stands for the drive letter of your CD rom drive. The STUSB Setup program prepares the Alcatel wizard: 3. As soon as the preparation is finished, the Alcatel wizard will start automatically. The 'Welcome to Alcatel Speed Touch USB setup' window pops up: Click to proceed. 3EC 36714 AAAA TCZZA Ed. 02 13 / 48 2 Speed Touch USB for Microsoft Windows 4. The 'Software License Agreement for Alcatel Speed Touch USB' window pops up: 5. Click to accept the terms of the agreement and to continue the installation. The following window allows you to choose a destination folder for the STUSB driver software: In most cases the proposed destination is best suited for the STUSB driver software. Click to proceed. 6. The 'Select Program Folder' window pops up: Click to proceed. 14 / 48 3EC 36714 AAAA TCZZA Ed. 02 2 Speed Touch USB for Microsoft Windows 7. The wizard copies STUSB driver software to your local disk: Note for Windows ME/2000/XP user only: If a 'Digital Signature' window pops up, click to continue. 8. The 'Setup Complete' window pops up to announce that installation is finished: Click 9. to close the wizard. Plug the ADSL cable, provided in your package, into the inline receptacle of the STUSB. Plug the other end of the ADSL cable into the wall socket terminating ADSL service. Note: Depending onto which pins of the wall socket the ADSL signals are assigned, it might be necessary to plug in an RJ11 interchanger into the wall socket prior to connect the ADSL cable. 3EC 36714 AAAA TCZZA Ed. 02 15 / 48 2 Speed Touch USB for Microsoft Windows 10. Plug the STUSB's USB connector into the PC's USB port. An USB port can be easily loca ...