English · Français · Español Q90D TM Digital Combination TTY / VCO with Text Answering Machine Operating Instructions Ameriphone products are manufactured by Clarity®, a Division of Plantronics, Inc. 4289 Bonny Oaks Dr., Ste. 106, Chattanooga,TN 37406 VOICE (800) 426-3738 TTY (800) 772-2889 www.clarityproducts.com © 2004 Plantronics, Inc. 79040.000 B 2/04 Important Safety Instructions When using your text telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and persons including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the text telephone. 3. Do not use this telephone near a bathtub, wash basin, kitchen sink or laundry tub, in a wet basement, near a swimming pool or anywhere else where there is water. 4. Avoid using a text telephone during a storm.There may be a remote risk of electrical shock from lightning. 5. Do not use the text telephone to report a gas leak in the vicinity of the leak. 6. Unplug this text telephone from the wall outlets before cleaning. Do not use liquid cleaners or aerosol cleaners on the text telephone. Use a damp cloth for cleaning. 7. Place this text telephone on a stable surface. Serious damage and/or injury may result if the text telephone falls. 8. Do not cover the slots and openings on this text telephone.This text telephone should never be placed near or over a radiator or heat register.This text telephone should not be placed in a built-in installation unless proper ventilation is provided. 9. Operate this text telephone using the ii electrical voltage as stated on the base unit or the owner's manual. If you are not sure of the voltage in your home, consult your dealer or local power company. 10. Do not place anything on the power cord. Install the text telephone where no one will step or trip on the cord. 11. Do not overload wall outlets or extension cords as this can increase the risk of fire or electrical shock. 12. Never push any objects through the slots in the text telephone.They can touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock. Never spill liquid of any kind on the text telephone. 13. To reduce the risk of electrical shock, do not take this text telephone apart. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. 14. Unplug this product from the wall outlets and refer servicing to the manufacturer under the following conditions: A. When the power supply cord or plug is frayed or damaged. B. If liquid has been spilled into the product. C. If the text telephone has been exposed to rain or water. D. If the text telephone does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment may require extensive work by a qualified technician to restore the text telephone to normal operation. E. If the text telephone has been dropped or the case has been damaged. F. If the text telephone exhibits a distinct change in performance. 15. Never install text telephone wiring during a lightning storm. 16. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 17. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 18. Use caution when installing or modifying telephone lines. 19. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire.They may explode. Check with local codes for possible special disposal instructions. ADDITIONAL SAFETY NOTES FOR CANADIAN USERS The following items are included as part of the CS-03 Requirements.The standard connecting arrangement for the equipment is CA11A.This product meets the applicable Industry Canada technical specifications. NOTICE:The Canadian Department of Communications label identifies certified equipment.This certification means that the equipment meets certain telecommunications network protective operational and safety requirements.The Department does not guarantee that the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in iii Save These Instructions Safety Instructions (continued) some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together.This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalent Number is an indication of the maximum number of terminals allowed to be connected to a telephone interface.The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalent Number of all the devices not exceed five. Save These Instructions iv Contents Important Safety Troubleshooting ________ Instructions ______________ ii Caring for Your Q90D __ Additional Safety Notes for TTY User's Etiquette ___ Canadian Users . . . . . . . . . . . . . . iii Regulatory Compliance _ For Your Information _____ 2 Important FCC Information for Warranty . . . . . . . . . . Sales Receipt . . . . . . . Help from Ameriphone Package Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 2 2 23 24 25 26 Customers . . . . . . . . . . . . . . . . . 26 Warranty Procedure ____ 29 Product Specifications ___ 30 About Your Q90D ________ 3 Features_________________ 4 Installing and Using Your Q90D ______________ 7 Setting Up Your Q90D . . . . . . . . . 7 Placing TTY Calls . . . . . . . . . . . . . 9 Placing Voice Carry Over (VCO) or Hearing Carry Over (HCO) Calls . . . 10 Receiving Calls . . . . . . . . . . . . . 11 Placing a Call on Hold or Transferring a Call . . . . . . . . . . . 12 Printing a Conversation . . . . . . . 12 Primary Functions . . . . . . . . . . . 14 Secondary Functions . . . . . . . . . 15 Programming Your Q90D . . . . . . 18 Answering Machine . . . . . . . . . . 19 Menu Options . . . . . . . . . . . . . . 20 1 For Your Information Thank you for selecting the Q90D Digital Combination TTY / VCO with Text Answering Machine from Ameriphone.These operating instructions provide the information you need for safe, efficient use of the Q90D. Read this document thoroughly before using your TTY and keep it nearby for easy reference. Warranty Your TTY is designed to provide years of quality service. However, if there is a malfunction and the Troubleshooting recommendations on Page 23 do not resolve the problem, follow the Warranty procedure on Page 29. Q90D Digital TTY/VCO Telephone Cord Rechargeable Batteries Sales Receipt Save your sales receipt as proof of purchase date should you need warranty service. Help from Ameriphone For help with using your Q90D, call our Customer Service Department at 800-772-2889 TTY or 800-874-3005 voice. Operating Instructions AC Adapter Package Checklist Please make sure that your package includes the items shown in the following illustration. Cell Cord Quick Guide Package Components 2 About Your New Q90D The Q90D is designed to let people who are Deaf, Hard-of-Hearing or Speech Impaired communicate via cell phone or anywhere there is a land line: - By allowing two TTY users to type messages back and forth instead of talking and listening - By allowing a TTY user to communicate with a non-TTY user (using a Relay Service) - As a Voice Carry Over (VCO) phone for people who can speak, but cannot hear, and wish to use their voice to communicate.They can see the text of an incoming response displayed with the help of a Relay Service. - In Hearing Carry Over (HCO) mode which allows the user to hear the incoming conversation through an accessory speaker or headset and to type the outgoing conversation The Q90D has been custom-engineered with an unprecedented array of features to provide years of convenience and assistance. It is stylish, lightweight, portable, fully-featured, and yet, easy to use. - The Q90D works with the TSB-121 compatible digital cell phones for communication any time, anywhere. It may also be used with many cordless phones. - It has a bright visual ring flasher which announces incoming calls, including cellular or mobile phone calls. - The 68-key PC style keyboard uses one-touch buttons for typing and commonly used phrases. - It contains a text answering machine with two pre-programmed personalized greetings and remote message retrieval for easy use. The Q90D has many other features and functions and they are explained in the following pages. We hope you enjoy using your new Q90D and that you are pleased with the added capability and independence it makes possible for you. We sincerely thank you for your support of Ameriphone products. If we can be of help to you, please call our Customer Service department at 800-772-2889 TTY or 800-874-3005 voice.We would also appreciate your feedback. 3 Features The Q90D offers an amazing number of features for your use. It utilizes "shortcut" keys to ensure there is no need to memorize a wide variety of keystrokes and Menu selections to use your Q90D.The shortcut keys are illustrated on the product itself, as well as the image below. Top Side 4 HI-SPEED indicator 3 RING FLASHER 5 CELL Flasher indicator 6 TILTABLE DISPLAY screen TM 7 SIGNAL STATUS indicator 8 MIC indicator 2 PRIMARY FUNCTION keys 9 ESC key J BACKSPACE key K RETURN key 1 SPECIAL FUNCTION keys L POWER key R CTRL key Q SHIFT key P SPACEBAR key O GA key N SK key M ARROW keys Right Side Bottom Side 1 LOCK Back Side TO TO LINE PHONE HCO SPEAKER 12 VDC 500 MA CELLULAR (2.5MM) 1 TO LINE jack 2 TO PHONE jack 2 BATTERY compartment 5 12VDC 500 MA jack 6 CELLULAR (2.5MM) jack 3 HCO SPEAKER jack 1 PRINTER port 4 CONNECTOR 4 Features The following controls and indicators are located on the top, right, back or bottom sides of your Q90D. Top Side: 1 Special Function Keys. The 1, Q, A, and Z keys are used for special functions. Each of these keys, when used in combination with other keys, sends a message as shown on the face of the Q90D to the left of these keys, such as "Hello GA". 2 Primary Function Keys. The Primary Function keys activate the primary functions such as dialing, redialing, and sending messages. Keys F1 through F13, are described in the Primary Function section of this guide on Page 14. 3 Ring Flasher. Both red and white incandescent lights flash when the Q90D receives incoming calls. Only the red light flashes when the Q90D is powered by batteries. 4 HI-SPEEDTM Indicator. Hi-Speed transmission is used when communicating with another Ameriphone TTY that has this capability. If both TTYs have Hi-Speed capability and are in Hi-Speed mode, the red Hi-Speed indicator light turns on and your call proceeds at the higher rate. If not, the Q90D automatically uses the normal transmission speed. 5 Cell Flasher Indicator. This red light flashes to announce incoming calls when the Q90D is on STANDBY mode and attached to a cellular or mobile telephone. 6 Tiltable Display Screen. The screen displays stored information and the current status of calls (e.g., ringing, busy, etc.) and conversation. 5 7 Signal Status Indicator. This red light 8 9 J K L M N O indicates that there is some activity on the telephone line such as speech,TTY or some type of sound. MIC Indicator. This green indicator light is on when the VCO microphone is active. ESC Key. The key is used to exit Dial, Save and Review modes. It does not cause the Q90D to hang up if you are online. Backspace Key. This key lets you erase mistakes after typing them. Return Key. Use the Return key during setup and when creating messages to save them in memory. Power Key. This key turns the Q90D ON. To turn OFF the Q90D, press the ...