User manual AMERIPHONE VCO

® ©AMERIPHONE products are manufactured by Walker, a Division of Plantronics, Inc. 12082 Western Avenue, Garden Grove, CA 92841 (800) 874-3005 VOICE · (800) 772-2889 TTY/TDD · (714) 897-4703 FAX email: ameriphonecs@plantronics.com website: www.ameriphone.com ENGLISH ESPAÑOL FRANÇAIS ® VCO VCO The "Read and Talk" Telephone Operating Instructions M06597 ©AMERIPHONE® VCO 5280-2861 A 6/03 Contents Important Safety Instructions...............................................................................................................1 Introducing the VCO .........................................................................................................................4 Warranty Service ..............................................................................................................................4 Sales Receipt ....................................................................................................................................4 Help from Ameriphone.......................................................................................................................4 Package Checklist .............................................................................................................................5 Features ..........................................................................................................................................6 Setting up Your VCO ..........................................................................................................................7 Installing the Backup Batteries .............................................................................................................7 Connecting for Desk or Wall Mount ...................................................................................................7 Desktop Use ..................................................................................................................................7 Wall Mount...................................................................................................................................8 Using Your VCO .............................................................................................................................10 Incoming Voice Volume ...................................................................................................................10 Incoming Voice Tone .......................................................................................................................10 Ringer Volume ................................................................................................................................11 Hold ..............................................................................................................................................11 Last Number Redial .........................................................................................................................11 Flash..............................................................................................................................................12 Special Features ............................................................................................................................13 Unanswered Call Indicator ......................................................................................................... ....13 Programming the Relay Service Number ............................................................................................13 Programming Emergency Calling Message.........................................................................................14 Making Emergency Calls and Sending Emergency Message ................................................................15 Programming the Memory Buttons .....................................................................................................16 Making and Answering VCO Calls ...................................................................................................17 Communicating in Text Telephone (TTY/TDD) Mode.............................................................................22 Using Auto Answering Machine ........................................................................................................23 Using an External Voice Answering Machine......................................................................................25 Direct Audio Output.........................................................................................................................26 Connecting to the LVD......................................................................................................................27 Connecting to the Q-90 Printer .........................................................................................................27 Connecting to the LVD and the Q-90 Printer .......................................................................................28 Troubleshooting Chart .....................................................................................................................29 FCC Statement ................................................................................................................................29 Warranty........................................................................................................................................34 Specifications ..................................................................................................................................36 Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and persons including the following: 1.Read and understand all instructions. 2.Follow all warnings and instructions marked on the telephone. 3.Do not use this telephone near a bathtub, wash basin, kitchen sink or laundry tub, in a wet basement, near a swimming pool or anywhere else there is water. 4.Avoid using a telephone (other than a cordless type) during a storm. There may be a remote risk of electrical shock from lightning. 5.Do not use the telephone to report a gas leak in the vicinity of the leak. 6.Unplug this telephone from the wall outlets before cleaning. Do not use liquid cleaners or aerosol cleaners on the telephone. Use a damp cloth for cleaning. 7.Place this telephone on a stable surface. Serious damage and/or injury may result if the telephone falls. 8.Do not cover the slots and openings on this telephone. This telephone should never be placed near or over a radiator or heat register. This telephone should not be placed in a built-in installation unless proper ventilation is provided. 9.Operate this telephone using the electrical voltage as stated on the base unit or the owner's manual. If you are not sure of the voltage in your home, consult your dealer or local power company. 10. Do not place anything on the power cord. Install the telephone where no one will step or trip on the cord. 11. Do not overload wall outlets or extension cords as this can increase the risk of fire or electrical shock. 12. Never push any objects through the slots in the telephone. They can touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock. Never spill liquid of any kind on the telephone. 13. To reduce the risk of electrical shock, do not take this phone 1 Important Safety Instructions 15. Never install telephone wiring during a lightning storm. 16. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 17. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 18. Use caution when installing or modifying telephone lines. 19. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. 2 apart. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. 14. Unplug this product from the wall outlets and refer servicing to the manufacturer under the following conditions: A. When the power supply cord or plug is frayed or damaged. B. If liquid has been spilled into the product. C. If the telephone has been exposed to rain or water. D. If the telephone does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment may require extensive work by a qualified technician to restore the telephone to normal operation. E. If the telephone has been dropped or the case has been damaged. F. If the telephone exhibits a distinct change in performance. ADDITIONAL SAFETY NOTES FOR CANADIAN USERS The following items are included as part of the CS-03 Requirements. The standard connecting arrangement for the equipment is CA11A. This product meets the applicable Industry Canada technical specifications. NOTICE: The Canadian Department of Communications Important Safety Instructions label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements. The Department does not guarantee that the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalent Number is an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalent Number of all the devices not exceed five. SAVE THESE INSTRUCTIONS 3 Introducing the VCO Thank you for selecting the VCO Voice Carry Over amplified telephone from Ameriphone. These Operating Instructions and the associated Quick Operating Guide provide you with the information you need to use your VCO effectively and safely. Read this manual thoroughly before using your telephone. Keep the manual near the telephone for easy reference. Warranty Service Your telephone is designed to provide years of quality service. But, should the phone malfunction and the Trouble-shooting Chart on page 20 not resolve the problem, follow the Warranty procedure on page 22. Sales Receipt Be sure to save your sales receipt as proof of purchase date should you need warranty service. Help from Ameriphone For help with using your VCO, call our Customer Service Department at 800-874-3005 Please make sure your VCO package includes the items shown in Figure 1. 4 Package Checklist DIALOGUE VCO POWER RELAY REL MGS AUTO ANS X SPACE SIGNAL M1 a. b. a. b. M2 a. b. M3 a. b. M4 a. b. M5 SELECT MEMORY b A B C Q Z D E F M N O W X Y G H I P R S J K L T U V ! $ () = HOLD PROG "/'+FLASH ,.?:; REDIAL AMPLIFY Handset TONE LO HI VOL Base Unit Telephone Line Cords VCO OPERATING INSTRUCTIONS AND QUICK GUIDE Operating Guides Handset Coil Cord Mounting Bracket Figure 1 - Package Checklist AC Adapter 5 Features on the VCO RINGER volume switch AUDIO OUTPUT jack RINGER Off Lo Hi DIAL T P AUDIO OUTPUT A/C adapter and phone line connection TONE/PULSE switch AC Power indicator DIALOGUE VCO RELAY button RELAY MESSAGE button AUTO ANSWER button LCD display screen SIGNAL POWER RELAY REL MGS AUTO ANS X SPACE Signal indicator light MEMORY button MEMORY B button SELECT button EMERGENCY button M1 a. b. a. b. M2 a. b. M3 a. b. M4 a. b. M5 SELECT MEMORY b A B C Q Z D E F M N O W X Y G H I P R S J K L T U V REDIAL button ! $ () = HOLD PROG "/'+FLASH ,.?:; REDIAL FLASH button AMPLIFY TONE LO HI VOL VOL volume slider HOLD button TONE slider RING flasher AMPLIFY button AMPLIFY indicator PROG program button 6 Figure 2 - Base Unit Controls Setting up Your VCO There are three steps involved in setting up your VCO. · Insert four AA rechargeable NiCad batteries for back-up in case of AC power outage. · Decide if you want the phone to sit on a desk or hang on the wall. · Connect the telephone components. To Install New Batteries: 1. Slide open the battery compartment cover on the bottom of the telephone (Figure 3). You may need to press the tip of a pen into the opening under the battery door or with the tip of a pen. 2. Install four fresh AA rechargeable NiCad batteries. Be sure to match the battery polarity as imprinted on the base of the compartment. (The "+" and " " symbols). Connecting for Desk or Wall Mount Set the dial mode switch to T (tone) if you have touch tone service. Set the switch to P (pulse) if you have rotary dialing. Desktop Use: 1. Connect the telephone line cord and the handset cord to the telephone as shown in Figure 4. 2. Plug the AC adapter into an electric outlet and into the telephone as shown in Figure 4. Installing the Backup Batteries If there is a power outage, the VCO will operate for 4 - 8 hours with four AA rechargeable NiCad batteries (not included). If the phone is not in use, the batteries will stay charged for several months. Insert 4 AA batteries here Press in here with a tip of a pen to open battery compartment MANUAL AUTO Figure 3 - Accessing the Batteries 7 Setting up Your VCO Line Cord M 9 Handset (Curly) Cord AC Adapter Figure 4 - Connecting the Components 2. Insert the tabs of the phone base into the slots in the lower position of the base as shown in Figure 7. Push the mounting bracket in and down firmly until it snaps into place. M 10 M 11 M 8 M 7 3. Lift the handset and listen for a dial tone. The phone is ready to use. For Wall Mounting 1. Slide the handset hook out of the base as shown in Figure 6 and reverse its position so that the hook points up and will hold the handset when you hang up. M 1 M 2 M 3 M 4 M 5 M 6 MANUAL AUTO Figure 6 - Mounting Bracket for Wall Mounting 3. Locate a desired wall phone jack near an AC outlet and hold phone upright. 4. Plug the short phone line cord into the wall outlet as shown in Figure 8. Figure 5 - Reversing the Hook MANUA AUTO L 8 Figure 8 - Wall mounting installation Setting up Your VCO 5. Angle the phone downward to feel for the LOWER protruding nail head. Insert the WALL JACK'S nail head into the LOWER part of the phone's mounting bracket. 6. Once the lower nail head has been inserted, insert the UPPER nail head into the phone's bracket and slide the phone down until it is firmly in place on the wall. 7. Once firmly in place, attach the short line cord to the phone, the AC adapter to the phone and attach the phone's handset. 8. Plug the AC adapter into the AC wall outlet. Lift the handset and listen for a dial tone. The phone is now ready to use. F R A N Ç A I S 9 IMPORTANTVCO Using Your INSTRUCTIONS Incoming Voice Volume 1. Press the AMPLIFY button as shown in Figure 8 to turn the incoming voice amplifier on or off. When AMPLIFY is on, the AMPLIFY indicator comes on. HOLD Incoming Voice Tone The VCO also has a tone control , so you can adjust of the sound frequency level to best suit your hearing. To identify the sound frequency range that best suits your needs, follow these steps: 1. When you hear a voice on the line, press the AMPLIFY button as shown in Figure 8. 2. Adjust the TONE slide control as in Figure 10 to suit your hearing. HOLD PROG FLASH REDIAL * LO 0 E FLASH # PROG REDIAL AMPLIFY TONE HI VOL Figure 8 - AMPLIFY Button and Indicator 2. Adjust the volume in the handset by moving the VOL slide control in Figure 9. With AMPLIFY on, incoming volume will be up to 26 dB louder. HOLD PROG FLASH REDIAL TONE LO HI AMPLIFY VOL Figure 10 - Tone Slide Control AMPLIFY TONE LO HI VOL Figure 9 - Volume Slide Control 10 Using Your VCO Ringer Volume 1. You can adjust the RINGER VOLUME as high as 95 dB. The settings available are OFF, LO and HI as shown in Figure 11. HOLD * LO 0 PROG HI P E FLASH # REDIAL VOL AMPLIFY TONE Figure 12 - Hold Button RINGER Off Lo Hi DIAL T P phone. If you do not pick up the phone at another extension in 3 minutes, the phone will disconnect. Figure 11 - Ringer Volume Last Number Redial To redial the last number dialed, lift the handset and press REDIAL. The phone will redial up to 31 digits. Hold To put the line on hold, press the HOLD button and return the handset to its cradle. In telephone mode, the screen shows "CALL-ON HOLD & MUTE". In text mode, it shows and transmits the message "PLS HOLD...". Note: If you pick up an extension phone on the same line when the VCO is on HOLD, the VCO will disconnect and you can continue your conversation on the extension HOLD * LO 0 PROG HI E FLASH # REDIAL VOL AMPLIFY TONE Figure 13 - Redial Button 11 IMPORTANTVCO Using Your INSTRUCTIONS Flash Press the FLASH button as shown in Figure 14 to access the special services available from your local phone company such as Call Waiting and 3-Way Calling. HOLD * LO 0 PROG HI E FLASH # REDIAL VOL AMPLIFY TONE Figure 14 - Flash Button 12 IMPORTANT SAFETY Special Features INSTRUCTIONS Unanswered Call Indicator HOLD PROG FLASH REDIAL Programming the Relay Service Number VOL AMPLIFY TONE LO HI 1. Lift handset and press PROG button. Figure 15 - Unanswered Call Indicator HOLD * LO 0 PROG # FLASH REDIAL VOL AMPLIFY TONE HI If an incoming call is not answered by a person after 4 rings, the unanswered call indicator will flash. The light will continue to flash until the handset is lifted or AC power is disconnected. This feature does not require any optional telephone company services. It is useful if you were away for a short time while expecting a call. To cancel this feature, unplug the AC adapter and remove all batteries. Press the HOLD button while reconnecting the AC adapter, and then re-install batteries. Repeat this procedure to enable this feature again. Figure 16 - Flash Button 2. Enter the RELAY phone number using the keypad. 4 7 G H I P R S * 5 8 0 J K L T U V O P E 6 9 M N O W X Y # Figure 17 - Telephone Keypad 3. Press RELAY button to store the number. Hang up immediately. 13 IMPORTANT INSTRUCTIONS Special Features POWER RELAY REL MGS AUTO ANS X M1 a. b. a. b. M2 a. b. M3 a. b. M4 Figure 18 - RELAY Button Programming Emergency Calling Message/Your Home Phone Number and Long Distance Carrier To Program: 1. Lift handset and press PROG button and then button. HOLD 3. Type your name (up to 30 letters) and press to save. (For number/letter, press key repeatedly until the desired number/letter appears on screen. Wait one second for cursor to advance to the next space. See section on "communicating in text telephone (TTY/TDP) mode" making a TTY call.) 4. Type your address (up to 45 letters) and press to save. 5. Enter your home phone number (up to 14 digits) and press to save. If your relay requires you to provide the name of your long distance carrier continue with step 6, otherwise skip to step 7 6. Type your long distance carrier (up to 14 letters), and press to save. 7. Hang up. 8. To change any information, repeat from step 1. * LO 0 PROG HI P E M3 a. b. a. b. M4 SELEC AMPLIFY TONE A B Figure 20EMERGENCY Button Figure 19 - PROG Button 2. Enter 911 if available, or your local emergency service number, up to 14 digits. Press to save. M3 M4 a. b. G H I 7 P R S * 14 5 8 0 J K L T U V O P E a. 6 9 M N O W X Y b. SELEC # A B Figure 22 EMERGENCY Button Figure 21 - Telephone Keypad IMPORTANT SAFETY Special Features INSTRUCTIONS 4. The VCO phone dials the emergency number (if programmed) and transmits this present message: "HELP! I AM A VCO USER, PLS RESPOND BY TYPING ON A TTY, AND LISTEN TO ME ON UR PHONE, (your name), (your address), (your number) GA". 5. This message will re-transmit every few seconds. 6. The message will stop when it starts receiving the typed message from the dispatcher. Or, you can stop and start the message by pressing . 7. Continue conversation by reading and talking. Memory dialing the emergency service and the emergency message feature are provided only as a convenience. Ameriphone assumes no responsibility for customer reliance upon these features. Making Emergency VCO Calls with voice 1. Dial emergency number 911. 2. When number answers, signal light flashes. 3. Say your name, address and the help needed. Making Emergency VCO Calls with text and Sending Emergency Message 1. Lift handset. 2. Dial the emergency number if it has not been programmed into (see previous section). 3. Press M2 a. b. a. b. M3 a. b. . M4 a. b. M5 SELECT MEMORY b A B C Figure 23 - EMERGENCY Button D E F 15 IMPORTANT INSTRUCTIONS Special Features Programming the Memory Buttons You can automatically dial ten (10) programmed telephone numbers using the memory buttons shown in Figure 24. Each button can be programmed (or reprogrammed using the same procedure) for a phone number up to 15 digits long. 2. Enter the phone number on the keypad (Figure 26) just as you would dial it normally. If you need to dial a "1" and/or the area code, be sure to include it. 4 7 HOLD G H I P R S * 5 8 0 J K L T U V O P E FLASH 6 9 M N O W X Y # REDIAL PROG Figure 26 - Telephone Keypad POWER RELAY REL MGS AUTO ANS X SPACE SIGNAL M1 a. b. a. b. M2 a. b. M3 a. b. M4 a. b. M5 3. Select and press a memory (M1-M5) button (Figure 24) to store this number on that button. 4. Immediately hang up the handset. Note: Any number previously stored at that button number will be overwritten. 5. To change a stored number, repeat the programming process starting with step 1. Note: Please do not program 911 into any memory button SELECT MEMORY b A D Figure 24 - Memory Buttons To Program the first 5 numbers into a memory Button, Follow these Steps: 1. Lift the handset and press PROG as shown in Figure 25. HOLD * LO 0 PROG HI O P E FLASH # REDIAL VOL AMPLIFY TONE 16 Figure 25 - PROG Button IMPORTANT SAFETY Special Features INSTRUCTIONS To Store the Second 5 Numbers Into the Same Memory Locations: 1. Lift the handset and press PROG as shown in Figure 25. AMPLIFY Button HOLD * LO 0 PROG HI E FLASH # REDIAL VOL AMPLIFY TONE 2. Enter the phone number on the keypad just as you would dial it normally, as shown in Figure 26. 3. Press the MEMORY b button and then the desired MEMORY (M1-M5) button (Figure 24) to store this number as the second phone number in the same memory location. Using Relay with VCO A person with hearing loss who uses their voice can use voice carry over (VCO) through the toll-free local relay service to communicate with a hearing person. In a VCO (voice carry over) call, the hard of hearing person speaks directly to the other party. The Communications Assistant (CA) relays the response from the other person, which shows up as text on your VCO phone screen. You just read and talk. It is not possible to speak to the other person or to the CA while the VCO is receiving text Making Standard Phone Calls 1. Make or answer voice calls as usual. 2. Press the AMPLIFY button to turn amplifier ON/OFF. 3. Adjust VOLUME and TONE slide controls to suit your hearing 4. Hang up to reset. 17 Special Features IMPORTANT INSTRUCTIONS messages. You must wait for the completed message as indicated by the word "GA" on the screen from the CA. It is important to let the other party know it is their turn to speak by saying "GA" or "GO AHEAD." Some relay services offer to relay calls from one VCO user to another VCO user, called Voice-ToVoice Relay or VTV. Contact your local relay service for more information. The relay services vary from state to state, and the procedures using the VCO phone may vary slightly. Follow the steps below to determine which procedure you should use for your local relay service. Making VCO Calls If your relay service has a dedicated phone number for TTY/TDD calls listed on the directory, use that number for making outgoing VCO calls. (The voice number is for people to call you through the relay service). 18 Follow These Steps to Make VCO Calls: 1. To make an outgoing VCO call, lift the handset and push the "RELAY" button or direct dial 7-1-1, using your keypad. The Communications Assistant (CA) anounces in Text mode, " Hi, VCO call, PLS GA". POWER RELAY REL MGS AUTO ANS X M1 a. b a. b M2 a. b M3 a. b M4 Figure 27 - RELAY button 2. Press REL MSG button to request a VCO call. POWER RELAY REL MGS AUTO ANS X SP M1 a. a. M2 a. M3 a. M4 a Figure 28 - REL MSG button IMPORTANT SAFETY Special Features INSTRUCTIONS 3. When prompted with "GA" on the display, voice the number you're calling. (In some areas, you may only provide calling information by text.) 4. When the call is connected, read incoming messages on display screen and start speaking when you see "GA". Voice your conversation through the handset and be sure to say "go ahead" when you're finished speaking and it's the other person's turn to talk. 5. Continue your conversation by reading and talking. 6. Hang up the handset when you are finished. If your relay service has a common phone number for both voice and TTY/TDD calls, you can provide calling information by either voice or text: Provide Calling Information by Voice: 1. Dial from keypad or from RELAY memory. RELAY REL MGS AUTO ANS X POWER M1 a. b a. b M2 a. b M3 a. b M4 Figure 29 - RELAY button 2. The CA answers in voice (you can tell from the flickering of the signal indicator). Speak into the handset and tell the CA that you are a VCO user and give the CA all the calling instructions. Repeat the information one more time to ensure the CA received all of the instructions. ELAY REL MGS AUTO ANS BACKSPACE SPACE SIGNAL LED M2 M3 M4 M5 Figure 30 - Signal Indicator 19 Special Features IMPORTANT INSTRUCTIONS 3. When connected, read incoming messages on display and start speaking when "GA" appears. Say "go ahead" when you're done and it's the other person's turn to talk. 4. Continue your conversation by reading and talking. Provide Calling Information by Text: 1. After the CA answers the call first in voice, wait quietly for one or two seconds, the CA will then answer in text. When you see "GA", press SELECT then REL MSG buttons. You'll see "VCO CALL PLS GA" on your display. 2. Dial the number you're calling on the keypad (if you make a mistake, press PROG to go back one space to erase the incorrect number), followed by pressing the * and # keys (this will type"GA".) HOLD * LO 0 PROG HI P E FLASH # REDIAL VOL AMPLIFY TONE