USING YOUR SKY+ WELCOME TO YOUR SKY+ BOX GUIDE To find the topic you want, click the links on the contents pages, use the bookmarks on the left or use the search box. You can print all or some pages by going to File > Print. Your Sky+ remote control Sky set your remote to control your Sky+ box tv set your remote to control your TV box office show Box Office programmes tv guide check out TV listings mute turn your TV's sound on and off vol + and change your TV's volume arrows use when watching TV to see what's on other channels or to highlight onscreen options text switch to text mode play/pause play/pause a recording or pause live TV rewind rewind a recording or live TV R record a programme colours use to select a variety of onscreen options standby turn your Sky+ box (or TV) on and off services set up a range of features including parental controls, subtitles and favourite channels interactive press for interactive services i find out more about a programme ch + and change the channel select confirm a menu option back up jump back to previous page help turn on subtitles/audio description or show help on using Sky Guide fast forward fast forward a recording stop stop playback of a recording numbers enter channel numbers or select menu options 0 / speaker press before entering a radio channel number Your Sky+ box* rewind rewind a recording or live TV stop stop playing back a recording record record a programme play play a recording recording/playback indicator lights when your Sky+ box is recording or playing back programmes message light yellow when there's a message waiting online light green when online (phone line) tv guide check out TV listings arrows use when watching TV to see what's on other channels or to highlight onscreen options select confirm a menu option back up select remote message online tv guide interactive card te act e ca d pause pause a recording or live TV fast forward fast forward a recording remote command light red when receiving a command from the remote control interactive card slot insert your interactive card here when using interactive services and only when an instruction to do so appears on the screen back up jump back to previous page i find out more about a programme standby turn your Sky+ box (or TV) on and off Sky viewing card slot lift the flap and insert your viewing card here * Your model's configuration may vary from the illustration shown. Sky is not responsible for the manufacture of your Sky+ box. For your manufacturer's details and specifications of your Sky+ box, see your printed guide. WELCOME TO SKY+ This is your guide to using Sky+, giving you the essentials as well as handy tips. Read on and get ready - Sky+ could change the way you watch TV, forever. WHAT DO YOU WANT TO DO? Get started See what's on Search programme listings and set reminders Pause and rewind live TV Play recordings Order Box Office programmes Have more control over kids' viewing Watch your favourite channels Get support Use your Planner Manage your reminders and recordings Record programmes FULL CONTENTS FOR YOUR SAFETY Electrical information USING YOUR PLANNER 4 5 6 6 7 7 8 Recording status Managing your reminders and recordings in your Planner Linking series in your Planner 20 21 22 23 23 23 24 25 25 26 26 27 27 28 29 20 23 BACK TO BASICS About your Sky+ box Keeping you up-to-date Features available with your Sky+ subscription Your viewing card Your Sky+ remote control and your TV 6 RECORDING WITH SKY+ GETTING STARTED Turning your Sky+ box on and off Changing the volume Changing channels Using the Search & Scan banner 9 9 10 11 12 13 14 14 15 15 16 17 17 18 19 9 Recording without interrupting what you're watching Recording from TV Guide or Box Office listings Recording a promoted programme When recordings clash Avoiding recordings from being deleted PIN-protecting kept recordings Cancelling current and future recordings Deleting existing recordings Keeping an eye on available disk space Disk space warning Recording radio channels Adding to the start and end of recordings TAKING CONTROL You're in control with Sky Guide Using colour keys for more options 12 14 PAUSING AND REWINDING LIVE TV Saving after pausing or rewinding Changing how far back you can rewind live TV 30 31 31 SEEING WHAT'S ON Quick glance at what's on with Search & Scan Complete overview of what's on with TV Guide Finding a specific channel Seeing what's on your favourite channels Finding a specific programme Finding out more about a programme Codes used in the information banner Finding and listening to radio channels PLAYING BACK RECORDINGS SETTING REMINDERS FOR PROGRAMMES When reminders clash 19 Choosing from all past and current recordings Picking up from where you left the last recording The playback symbol Fast forwarding and rewinding Stopping playback Pausing Using bookmarks for favourite parts of a programme Saving bookmarks Managing and deleting bookmarks Skipping to bookmarks Starting playback from a bookmark 32 33 33 33 34 34 35 35 35 36 36 32 COPYING PROGRAMMES TO VIDEO/DVD 37 ENJOYING BOX OFFICE ENTERTAINMENT Watching Box Office programmes Paying for Box Office programmes Ordering over the phone 38 39 39 39 REMOTE CONTROL SETUP Resetting your remote control If the setup didn't work Replacing the batteries 51 52 53 51 HAVING MORE CONTROL OVER KIDS' VIEWING Changing your PIN About your PIN Hiding adult channels Restricting rated programmes Restricting specific channels Controlling how much is spent on services PIN-protecting kept programmes Restricting programmes in your Planner Turning off all PIN-controlled restrictions Storing favourite channels Switching to a favourite channel Seeing what's on your favourite channels 40 40 41 41 42 42 43 43 44 45 45 45 40 YOUR SKY+ BOX Connecting to the telephone line Connecting to your stereo system Digital interface Environmental information Changing how the front-panel indicator works 55 55 55 56 57 54 GETTING THE SUPPORT YOU NEED Telephone numbers Troubleshooting 58 58 59 MANAGING YOUR FAVOURITE CHANNELS 45 WATCHING TV WITH SUBTITLES OR AN AUDIO DESCRIPTION Finding subtitled or audio described programmes 46 46 47 GOING INTERACTIVE Interactive cards Playing games Setting up message alert 47 47 48 49 49 50 50 MORE OPTIONS Using digital text Using teletext Adding non-Sky digital channels Watching non-Sky digital channels 49 FOR YOUR SAFETY Using equipment safely Your Sky+ box has been manufactured to meet international safety standards, but you must take care if you want it to perform properly and safely. You must have your Sky digital satellite system installed by a qualified satellite-TV installer. It is important that you read this booklet completely, especially the safety instructions below. If you have any doubts about the installation, operation or safety of your Sky+ box, please contact Sky or your dealer. FOR YOUR SAFETY 4 Warnings and cautions · Remember that contact with 230V AC mains can be lethal or can cause a severe electric shock. To avoid this risk: · Never remove the top cover of your Sky+ box. There are no user-serviceable parts inside, but there are some high-voltage live parts. · Do not attempt to repair your Sky+ box. For repairs, please contact Sky Customer Service. · Never attempt to move or repair your satellite dish or low noise block. · If you move your set-top between locations at different temperatures, allow it to reach room temperature before you apply power to it. · Make sure that all electrical connections are properly made. · Do not connect any of your equipment (Sky+ box, TV, video recorder etc.) to the mains supply until you have properly connected all the other leads. · Disconnect your Sky+ box from the mains supply before you disconnect any other equipment from its rear panel. · Never push anything into holes, slots or other openings in the casing of your Sky+ box (except your viewing card and interactive card into their respective slots). · Your Sky+ box is intended for use in moderate climates. Do not use or store your Sky+ box in hot, cold, damp or dusty places. · In order to ensure a free flow of air around your Sky+ box, allow at least 10 cm of space above and on all sides (especially between your Sky+ box and your TV). Do not cover any ventilation slots. · Ensure the ventilation slots do not become impeded with items such as newspapers, tablecloths and curtains or similar items. · Do not place your Sky+ box close to sources of heat such as a heater or direct sunlight. The maximum temperature should not exceed 40°C. · Do not place your Sky+ box in an enclosed cabinet with more than one other piece of audio/video equipment e.g. VCR or DVD. · Do not put anything on your Sky+ box which might drip or spill into it. Never stand objects filled with liquids, such as vases, on top of the box. · Never place naked flame sources, such as lighted candles, on top of your Sky+ box. · To avoid possible damage to the internal hard disk, do not pick up or otherwise move your Sky+ box while it's connected to the mains supply. If you want to move your Sky+ box, first disconnect it, then wait at least 30 seconds before continuing. You should handle your Sky+ box carefully as any damage you cause to the internal hard disk (or any other component) will invalidate your warranty. USING YOUR SKY+ Electrical information Mains plug and its fuse The supplied mains plug may be a non-rewireable type or a rewireable type. Both types contain an approved 3A fuse. If you need to replace the fuse, use an ASTA- or BSI-approved BS 1362 fuse, rated at 3A and marked with either of these symbols. The non-rewireable plug has its fuse beneath a fuse cover on its face. Use a screwdriver to lever off the fuse cover, replace the fuse with a new one and refit its cover. Never use a plug if its fuse cover is missing. The fuse is inside the rewireable plug. Use a screwdriver to remove the plug's back cover, then lever out the fuse and replace it with a new one. Replace the plug's back cover. If the supplied mains plug is not suitable for your mains socket-outlet, remove its fuse and then cut the plug off the lead. Destroy the severed plug immediately to avoid the shock hazard which would exist if this were to be plugged into a mains socket. Do not attempt to repair or modify the mains lead or plug. Fit an appropriate mains plug on the lead. If this plug contains a fuse, it should be as described above. If you are using a non-fused plug, an external fuse must not exceed 5A. E FOR YOUR SAFETY AM 3 AMP N L use correct fuse Connecting to the mains supply Your Sky+ box operates with 230V AC, 50 Hz mains supply. Do not connect it to a DC power supply. On some models, the supplied mains lead has a 2-way connector at one end and a mains plug at the other. Insert the 2-way connector into your Sky+ box before you insert the plug into the mains supply. The only way to disconnect your Sky+ box from the mains is to take the plug out of the socket. Your Sky+ box must therefore be installed near the mains socket outlet, which should be easily accessible. If you are in any doubt about anything relating to the mains supply, consult a competent electrician. 5 USING YOUR SKY+ BACK TO BASICS The Sky installer should have shown you the basics of how to use your Sky equipment. Here's a reminder of what you need to enjoy the channels and features on offer. BACK TO BASICS back up About your Sky+ box Your Sky+ box gets digital information from the satellite through the minidish, it then decodes the information and sends it to your TV. With a Sky+ subscription, your Sky+ box is a video recorder and satellite receiver in one. It also has two inputs from the satellite dish, which means you can watch one programme while recording another. select remote message online tv guide i interactive card Keeping you up-to-date As we make improvements and create new features, we update the software you see onscreen by sending it via the satellite. We'll let you know about these new features as soon as they're available. Check channel 999 (Sky Customer Channel) and 998 (Sky Welcome Channel) for the latest on Sky features. 6 USING YOUR SKY+ Features available with your Sky+ subscription You can enjoy Sky+ personal video recorder features only if you have a Sky+ subscription. With your Sky+ subscription and box, you can record and play back satellite programmes. This includes the features Live Pause and Instant Rewind. BACK TO BASICS To subscribe to Sky+, call the number found under Services > Telephone Numbers. You can change the settings for Sky+ specific features by going to Services > Sky+ Setup. These settings are described in detail in this guide. Your viewing card Your viewing card needs to stay in your Sky+ box at all times so you can view all the channels you're entitled to. The viewing card slot is under the flap on the front of your Sky+ box. remote message online tv guide back up select The last four digits of the code shown on the back of the card is your default PIN number (see About your PIN). There's no need to remove the viewing card unless you are checking your PIN number, or if it's faulty or has expired. Please remember these cautions: · · · · · 7 te act e ca d interactive card Don't remove or re-insert the viewing card unnecessarily. Don't bend the viewing card. Keep the card away from heat and sunlight. Keep the card dry. Never clean it with fluids - use a soft dry cloth. Keep the card away from small children and pets. keep your viewing card in its slot (position may vary) USING YOUR SKY+ Your Sky+ remote control and your TV Your Sky+ remote control can work with both your Sky+ box and your TV. Press tv on the remote control to switch control from the Sky+ box to the TV. Press Sky to go back to controlling the Sky+ box. BACK TO BASICS 8 The Sky installer should have already set up the remote control for you. If you leave your remote control without batteries for longer than 10 minutes or if you have a new TV, you need to reset the remote control to work with your TV. See Resetting your remote control for details. USING YOUR SKY+ GETTING STARTED Turning your Sky+ box on and off Press the Sky key on your Sky+ remote control to turn the box on, and wait for a few moments for it to start up. GETTING STARTED To turn your Sky+ box off, press the standby key on your remote control. The standby light on the front panel is red when your Sky+ box is plugged into the mains but turned off. The light is green when your Sky+ box is on. To save power and money, please put your Sky+ box into standby mode when you're not using it. back up Sky turns the box on standby turns the box off red = standby green = on select remote message online tv guide te act e ca d interactive card Changing the volume Use the remote control's vol +/- key to change the volume of your TV. You can turn the volume off altogether by pressing the mute key. use the vol + / - key or mute for volume control 9 USING YOUR SKY+ Changing channels To go through the channels one at a time, press the channel +/- key on your remote control and wait for the channel to change. To jump straight to a certain channel, use the number keys to enter the channel number. For example, enter the sequence 5-0-1 for Sky News. If you don't know the number, press tv guide on your remote control, select All Channels and look up the channel in the list. See the chapter Seeing what's on to see how you can change channels from the full screen listings such as TV Guide. When you change channels, the Search & Scan banner appears. or by channel number with the number keys change channels one at a time with ch +/- GETTING STARTED 10 USING YOUR SKY+ Using the Search & Scan banner The Search & Scan banner helps you see what's on now and later, change channels, set reminders and record programmes, all without interrupting what you're watching. Press the up/down arrow or select to show the Search & Scan banner. GETTING STARTED When you see the banner, press the up/down arrow to see what's on other channels. Press the left/right arrow to see what's on earlier and later today on the channel. · · If you see a programme on now that you want to watch, press select. If you see a programme you want to watch and it is on later, press select to set a reminder. See Setting reminders for programmes. If you see a programme you want to record, press record. See Recording with Sky+. Press back up to remove the banner. use the arrows to show the banner and see what's on · 11 USING YOUR SKY+ TAKING CONTROL You're in control with Sky Guide You control what you watch on your Sky+ box by browsing the onscreen Sky Guide using your remote control. TAKING CONTROL Sky Guide lets you: · · · · · · · see what's on for the next 7 days set reminders and recordings set up and see your favourite channels order Box Office movies, sports and events use a range of interactive services set viewing restrictions and a spending limit change Sky+ box settings press the remote control key for the Sky Guide area you want To get into one of the four main Sky Guide screens, press its key on the remote control, for example tv guide. To select an option you can press the appropriate number, for example, press 1 for All Channels. Otherwise, press the down arrow so the yellow highlight is on the option you want, then press select. press the option number or use the arrows to move the highlight and press select 12 USING YOUR SKY+ Using colour keys for more options Colour options along the bottom of Sky Guide screens give you more choices. Simply press the corresponding colour on your remote control. When you're watching a programme, the colour keys can do different things: red TAKING CONTROL green yellow blue Shows you the interactive screens for that programme, if available. Sets a reminder or recording for a promoted programme, if available. Shows the Message Alert screen. Shows what's on your preset favourite channels. See Managing your favourite channels for details. use colour keys for onscreen options 13 USING YOUR SKY+ SEEING WHAT'S ON Quick glance at what's on with Search & Scan With Sky Guide, you don't have to change channels to see what else is on. TAKING CONTROL SEEING WHAT'S ON When you're watching a programme, press select or the up/down arrow on the remote control. The onscreen Search & Scan banner appears. · · To see what's on the same channel later today, use the left/right arrow. To see what's on a different channel, use the up/down arrow then left/right to check different times. what's on next channel name what's on now on that channel Complete overview of what's on with TV Guide To see the entire list of programmes and channels, press tv guide. The TV Guide menu appears, giving you a choice of categories. Press the down arrow or 0 for More to see the next screen of categories. Highlight the type of programme you're in the mood for and press select. All Channels gives you the entire list of channels. press tv guide for complete list 14 USING YOUR SKY+ Finding a specific channel TV Guide screens list channels by channel number. · · TAKING CONTROL SEEING WHAT'S ON · · · · If you know the number of the channel, you can enter it using the number keys. Go down a page at a time by pressing channel +/- or the green key. To see programmes on later, use the right arrow. Use the yellow (+24 Hours) and blue (-24 Hours) keys to see what's on up to 7 days in advance. If you can't see the whole title of a programme, press the information key. When you see a programme you want to watch, highlight it and press select. If it's on now, Sky Guide tunes to the channel. If it's on later, Sky Guide sets a reminder. To record a programme now or later, press record. · Seeing what's on your favourite channels Once you've marked channels as your favourites, you can choose to see listings just for those channels. From the TV Guide menu, press the blue key (Favourites). The Favourite Channels screen appears where you can check what's on as in other listing screens. See Managing your favourite channels to set up your favourites. 15 USING YOUR SKY+ Finding a specific programme If it's a certain programme you're looking for, press the yellow key (A-Z) from the TV Guide menu, then choose the type of programme you're in the mood for. A-Z screens list programmes in alphabetical order. TAKING CONTROL SEEING WHAT'S ON · To find the programme you want, jump to the first letter of the title by using the letters on the number keys; as you would write a text message on your mobile phone, press the key once for the first letter shown, twice for the second letter and so on. If you can't see the whole title or if you want to see more information on the programme, press the information key. When you see a programme you want to watch, highlight it and press select. If it's on now, Sky Guide tunes to the channel. If it's on later, Sky Guide sets a reminder. To record a programme now or later, press record. If a programme is on the same channel at different times, you may only see the programme appear once. After you select the programme you can then choose what time you want to watch or record it. See Setting reminders for programmes and Recording with Sky+. To see where your reminders and recordings are stored, see Using your Planner. · · · · 16 USING YOUR SKY+ Finding out more about a programme You can find out more about a programme with the information key on the remote control. Press the information key when you're watching something, when the Search & Scan banner is onscreen, or when a programme is highlighted in the other listings such as TV Guide. The information banner appears with everything you need to know about the programme. Press back up to remove the information banner. get information on programmes with the information key TAKING CONTROL SEEING WHAT'S ON Codes used in the information banner Rating codes U PG Universal, suitable for all audiences including young children. Parental guidance is recommended. Some discretion may need to be applied as to the suitability of the film for younger or impressionable children. Suitable for viewers aged 12 years or over. More mature themes or language make the film unsuitable viewing for young children. Suitable for viewers aged 15 years or over. May contain stronger language. Suitable only for adult viewers aged 18 or over. See Having more control over kids' viewing to see how to restrict rated programmes. Letter codes HD C DS DD This is a High Definition programme which you can watch on a Sky HD box with the right subscriptions. This programme is copy-protected and may not play back correctly if you try to record it. You can hear this programme in surround sound if your TV/home cinema system is compatible. You can hear this programme in Dolby Digital 5.1 if your TV/sound system is compatible. See Connecting to your stereo system for more details. You can choose to play an audio description over this programme; a narrative soundtrack for the partially sighted. See Watching TV with subtitles or an audio description. You can turn subtitles on for this programme. See Watching TV with subtitles or an audio description. This programme is shown in widescreen. Content codes s l v m Sex or nudity. Strong language. Violent scenes. Material which is intended for a mature audience. 12 15 18 AD S W 17 USING YOUR SKY+ Finding and listening to radio channels You can switch to radio channels in the same way as TV channels: 1 Use the up/down arrow to browse through the channels shown in the Search & Scan banner. Radio channels appear with a speaker symbol next to them. Press select when you see the radio channel you want to listen to. TAKING CONTROL SEEING WHAT'S ON 2 You can see the entire list of radio channels as follows: 1 2 3 Press tv guide and select More from the TV Guide menu or scroll down to the next page. Select Radio to see the list of radio channels. Highlight the radio channel you want to listen to and press select. To switch to a radio channel by keying in the number, remember that radio channel numbers have four digits, usually beginning with 0. See Recording radio channels to see how to set up a recording. 18 USING YOUR SKY+ SETTING REMINDERS FOR PROGRAMMES If you want to watch a programme that's on later, Sky Guide can remind you when it's about to start. When you see a listed programme you want to watch, simply highlight it and press select. TAKING CONTROL SEEING WHAT'S ON · · In the Search & Scan banner, a reminder symbol appears next to the programme title. the reminder symbol appears next to the programme in Search & Scan and in your Planner From full-screen listings such as TV Guide, your Planner appears, showing your entire list of selected programmes. See Using your Planner for details. If you see a promotional advert for future programme(s) and you see the green set reminder option, you can set up a reminder for that programme or series of programmes. Press the green key before the end of the advert and follow the instructions onscreen. One minute before the programme starts, the reminder message appears. · · · Press select to tune to the programme. Press record to start recording the programme. Press back up to carry on with what you were watching. the reminder message shows 1 minute before the start If broadcasters change their schedule by less than 6 hours, your reminders are automatically updated. When reminders clash If you try to set a reminder for a programme and it clashes with a previous one, Sky Guide asks you what you want to do. · · 19 Press select to be reminded about both programmes. Press back up to cancel the latest selection. USING YOUR SKY+ USING YOUR PLANNER Your Planner gives a clear overview of what you've chosen as recordings and reminders, as well as the status of each programme. When it comes to playing back your recordings, this is your starting point. TAKING CONTROL USING YOUR PLANNER To get to your Planner, go to the TV Guide menu and press the green key (Planner). To show the time of a recording and the disk space used, highlight the recording in the list and press the information key. Recording status You can check the status of your recordings in your Planner; RECORDING RECORDED PART RECORDED /FAILED CLASHED VIEWED COPY The programme is being recorded. The programme was successfully recorded. To see why all or part of the recording failed, press the information key. Sky+ couldn't record because there were two programmes set for recording at the same time. You've played back the recorded programme. You've selected the programme to be copied to your video or DVD. See Copying recordings to video/DVD. Record ­ the programme is set for recording. See Recording with Sky+. Reminder ­ a reminder is displayed just before the programme starts. See Setting reminders for programmes. 20 USING YOUR SKY+ Managing your reminders and recordings in your Planner You can do more with your chosen programmes by using the colour keys in your Planner. There are 8 colour options in total with 4 shown at a time. Use the left/right arrow to show the next 4 options. TAKING CONTROL USING YOUR PLANNER The first set of options are as follows: red green yellow blue Copy copies recorded programmes to your video/DVD recorder. See Copying programmes to video/DVD. Series Link links programmes that are part of the same series. See Linking series in your Planner. Delete removes the programme from Planner. Keep protects the recording from being deleted without confirmation. See Avoiding recordings being deleted. linked programmes are marked with the Series Link symbol kept programmes are marked with the Keep symbol Use the left/right arrow to show the next 4 options: red green yellow blue PIN. The Keep and Padlock symbols can appear together if you have chosen PIN protect Kept programmes in the Parental Control screens. See Having more control over kids' viewing for details. 21 USING YOUR SKY+ A-Z lists your chosen programmes alphabetically. Viewed lists recordings that you have watched, either in full or in part. Recorded lists programmes that have been recorded successfully. Lock/Unlock prevents recordings from being played back without a PIN. See Having more control over kids' viewing for details on using a locked programmes are marked with a Padlock symbol Linking series in your Planner Programmes that are part of a series and shown by the same broadcaster can be linked so you can automatically record or get reminders for the entire series. Set a series link as follows: TAKING CONTROL LINKING SERIES 1 2 Go to the TV Guide menu and press the green key (Planner). Highlight a programme you've set a recording or reminder for. If it's part of a series, the green option (Series Link) appears at the bottom of the screen. If you see the green option, press the green key. The Series Link symbol appears next to the programme. 3 If you've set a reminder for the programme, you now get a reminder before each episode. If you've marked the programme for recording, Sky+ is now set to record every episode of that series. press green to set the series link 22 USING YOUR SKY+ RECORDING WITH SKY+ You can record up to two programmes at the same time on your Sky+ box. Remember you need a Sky+ subscription to record programmes. Some internet and mobile phone services now let you record on the move. You can add recordings to your Sky+ Planner by booking them online or by SMS. TAKING WITH SKY RECORDINGCONTROL + Recording without interrupting what you're watching When you're watching a programme and decide you want to record it, simply press record on your remote control. If you want to record something on later and/or on another channel, use the Search & Scan banner. When you see the programme you want, press record. Programmes being recorded or set for later recording are marked in the Search & Scan banner with the record symbol next to the title. when watching TV, use the banner and press record when you see the programme you want Recording from TV Guide or Box Office listings If you see a programme you want to record in TV Guide or Box Office listings, highlight it and press record. Sky Guide takes you straight to your Planner, showing the new recording added to the list. Recording a promoted programme If you see a promotional advert for future programme(s) and you see the green set reminder option, you can set up a recording for that programme or series of programmes. Press the green key before the end of the advert to first set up a reminder, then follow the instructions onscreen to record the programme. 23 USING YOUR SKY+ When recordings clash Remember Sky+ can only record two programmes at the same time. If you try to select a programme for recording and it clashes with others in your Planner, you have to choose which recordings to keep. TAKING WITH SKY RECORDINGCONTROL + When there's a clash, the Recording Clash screen appears, highlighting the programme you've just selected for recording. · · To cancel the previous recording and replace it with the one you've just requested, press select. To cancel the recording you just requested and keep the previous one, press back up. To see where all the programmes overlap and choose from the programmes already booked, press the red key (Advanced Options). In the next Recording Clash screen, choose the recording you want to cancel by highlighting it and pressing the yellow key (Cancel). Press select when you're done. 24 USING YOUR SKY+ Avoiding recordings from being deleted It takes just the press of a button to delete a programme from your Planner. To avoid unplanned deletions, use the Keep option. To protect a programme like this, go to your Planner, highlight the programme and press the blue key (Keep). The programme is now marked for Keep, shown by the symbol. Sky Guide now won't delete the recording without asking you if you're sure. When you're running out of disk space, Sky+ won't delete programmes marked for Keep. See Keeping an eye on available disk space for details. TAKING WITH SKY RECORDINGCONTROL + PIN-protecting kept recordings To further protect your recordings, you can choose to have to enter a PIN to delete kept recordings. For details on this, using your PIN and setting parental control restrictions, see Having more control over kids' viewing. press blue to protect the programme from one-step deletion 25 USING YOUR SKY+ Cancelling current and future recordings To cancel a current or future recording without interrupting what you're watching, browse to the programme in the Search & Scan banner and press record. The Record symbol disappears. TAKING WITH SKY RECORDINGCONTROL + To cancel a current or future recording straight from your Planner, highlight it in the list and press record or the yellow key (Delete). When you cancel a recording before the end of the programme, it appears in your Planner as Part Recorded. in the Search & Scan banner, press record to cancel the recording Deleting existing recordings Once made, recordings can be deleted only from your Planner. In your Planner, highlight the programme you want to delete and press the yellow key (delete). If the programme is protected by being marked Keep, you're asked if you're sure you want to delete it. See Avoiding recordings from being deleted. Once you've deleted a recording, you can't retrieve it. press yellow to delete the recording from your Planner 26 USING YOUR SKY+ Keeping an eye on available disk space Remember that because your Sky+ box records onto its hard disk there is a fixed amount of storage space for recordings. To see how much space each programme is using, highlight a programme in your Planner and check the yellow part of the indicator bar. The bigger the yellow part, the more space the programme is using. You can check the exact percentage of the total disk space used by each programme by pressing the information key when a programme is highlighted. To free up some disk space, you can copy recorded programmes to your video or DVD recorder. See Copying recordings to video/DVD. total disk space available TAKING WITH SKY RECORDINGCONTROL + Disk space warning When you get your Sky+ box, it is set up to automatically delete recordings without warning if there's not enough disk space for a new recording. You can change this setting as follows: 1 2 Go to Services and select Sky+ Setup. Highlight Disk Space Management and use the arrows to choose the setting you want; Choose Warn if you want a warning that a programme is about to be deleted. Choose Manual if you never want Sky+ to delete previous recordings; recordings you've set up since will fail if there's not enough space. Select Save New Settings when you're done. in Warn and Manual modes, a warning appears before you run out of space: 3 With the Automatic option, recordings you have already watched are deleted first, followed by unwatched recordings. Programmes marked Keep are never deleted without your confirmation. 27 USING YOUR SKY+ Recording radio channels You can record radio channels as follows: 1 Press the up/down arrow to show the Search & Scan banner and browse until you see the radio channel you want. Then press record. Alternatively, to record from the entire list of radio channels, go to TV Guide, scroll down to the next page of categories and select Radio. Highlight the radio channel you want and press record. The Manual Recording screen appears. If you need to, change the Channel Number with the left/right arrow or by keying in the number. Highlight Day and use the arrows to choose the day of the recording. Highlight Start Time and key in the start time of the recording with the number keys. Use the left/right arrow to choose AM or PM. Do the same for the End Time. Highlight Frequency and use the left/right arrow to choose how often you want to record the channel. Highlight Add Manual Recording and press select. The settings are made and the radio recording is now in your Planner. TAKING WITH SKY RECORDINGCONTROL + 28 2 3 4 5 6 USING YOUR SKY+ Adding to the start and end of recordings Sky+ automatically tries to find the best recording slot for your recorded programmes, and aims to capture the entire programme even if it overruns. You can change the automatic setting and choose to add extra minutes either side of the scheduled recording, as follows: TAKING WITH SKY RECORDINGCONTROL + 1 2 3 4 Press services then select Sky+ Setup. In the Sky+ Setup screen, highlight Add to Start of Recording and use the arrows to choose how minutes you want to add. Do the same for the option Add to End of Recording. Select Save New Settings when you're done. With back-to-back recordings, Sky+ may override the settings you make here. 29 USING YOUR SKY+ PAUSING AND REWINDING LIVE TV With Sky+, you can pause and rewind live TV. This is handy if you're interrupted during a programme or missed the beginning. LIVE PAUSETAKING CONTROL / INSTANT REWIND To pause the programme you're watching, press pause on your remote control. When you're ready to come back to it, press play. To go back and watch live TV, press rewind. When you see what you want to watch, press play. Remember if you rewind for 30 minutes, for example, your Sky+ box has to have been showing that channel for the last 30 minutes. You can then pause, rewind or fast forward within the programme. · If you reach the start of the section, the picture is frozen at that point. · If you reach the end, Sky+ rejoins the live schedule. To go back to watching live TV at any point, just press Sky then select. While you're watching the programme behind scheduled time, you can use the Search & Scan banner as usual, but if you change channels, try to see full channel listings or use interactive services, you have to go back to live TV. You can then rewind or pause again. 30 minutes is the standard setting for rewinding live TV. You can change this as described in Changing how far back you can rewind live TV. LIVE PAUSE press pause to stop live TV the Live Pause symbol appears, with elapsed time in minutes INSTANT REWIND press rewind to go back in the current programme the Instant Rewind symbol appears, with rewinding speed and elapsed time in minutes 30 USING YOUR SKY+ Saving after pausing or rewinding After pausing or rewinding live TV, if you haven't got time now to watch what you've missed, you can save the programme to your Planner, as follows: 1 LIVE PAUSETAKING CONTROL / INSTANT REWIND 2 After rewinding or pausing live TV, press record or select. The Search & Scan banner appears showing the programme's name. Press record. The record symbol appears next to the programme name and the recording is stored in your Planner. to save the programme, press record to show the banner, then record again Changing how far back you can rewind live TV You can choose the Instant Rewind length, as follows: 1 2 3 Go to the Services menu and select Sky+ Setup. Highlight Instant Rewind and select either OFF, 5, 15, 30 or 60 minutes. When you're done, select Save New Settings. Remember if you rewind for 30 minutes, for example, your Sky+ box has to have been showing that channel for the last 30 minutes. 31 USING YOUR SKY+ PLAYING BACK RECORDINGS When it comes to watching what you've recorded, you have several options. When you're watching a recording, you can still see what's on now and later with the Search & Scan banner. However, if you go into a full screen listing such as TV Guide, playback stops. TAKING CONTROL PLAYING RECORDINGS Choosing from all past and current recordings All recordings are stored in your Planner. 1 2 3 Go to the TV Guide menu and press the green key (Planner). Highlight the recorded programme in the list and press play or select. The Sky+ Playback screen appears. Use the left/right arrow to choose a different point of the recording to start from: Start - plays the recording from the beginning. End - plays back the last 10 seconds of the recording. This is handy if you want to check the whole programme was recorded. Last Viewed - joins the recording where it was stopped last time you watched it. Viewer Defined - lets you choose from which minute you want it to start (use the number keys on your remote control). Viewer Bookmarks - starts playback from bookmarks you have set. 4 Press select or play when you're ready to start the programme. choose the starting point 32 USING YOUR SKY+ Picking up from where you left the last recording If you were interrupted last time you played back a recording and want to go back to it, simply press play when you're watching TV or from a TV Guide or Box Office screen. TAKING CONTROL PLAYING RECORDINGS In the Sky+ Playback screen, press play or select to carry on where you left off last time. Otherwise, choose a different starting point. To watch a rated programme before its normal watershed time, you need to enter your PIN. The times are shown here on the right. For details on using your PIN and parental control settings, see Having more control over kids' viewing. programme rating 18 15 12 to play the last recording you watched, just press play, then play again when PIN is needed before 10pm before 8pm before 8pm The playback symbol When you start playing back a recording, the Play symbol appears, showing how far playback is into the programme. You can show this symbol at any time by pressing play. The symbol disappears after five seconds. Press back up to remove it before then. minutes from the start of the recording Fast Forward symbol Rewind symbol Play symbol Fast forwarding and rewinding Press fast forward or rewind to shift to a different place in the recorded programme. The fast forward/rewind symbol appears, showing the elapsed time and the shifting speed. You can choose different speeds, up to 30x, by pressing fast forward or rewind repeatedly. If you want to fast forward at a slower pace, press the rewind key. Likewise, to rewind at a slower pace, press the fast forward key. 33 USING YOUR SKY+ fast forward and rewind at 4 different speeds Stopping playback To stop playback and go back to the channel you were watching before, press stop or the Sky key. To stop and go to your Planner, press back up. TAKING CONTROL PLAYING RECORDINGS Playback also stops if you change channels or go into full screen listings such as TV Guide. press stop to go back to the channel you were watching press back up to stop and go to your Planner Pausing Press the pause key to freeze the screen while you're playing, fast forwarding or rewinding a programme. The Pause symbol appears onscreen. press pause to stop playback briefly Pause symbol Slow motion To play a programme in slow motion, press and hold play for two seconds. Press play again to carry on in normal time. press and hold play for slow motion 34 USING YOUR SKY+ Using bookmarks for favourite parts of a programme With bookmarks, you can easily go back to certain points in a recording. Saving bookmarks TAKING CONTROL PLAYING RECORDINGS When you're watching a recorded programme and you see something you want to bookmark, press pause and then the red key. The Bookmark symbol appears in the corner of the screen. Press play to carry on watching the programme. Bookmark symbol Managing and deleting bookmarks To see all bookmarks within a recording, press pause then the green key when you're playing it back. A list of bookmarks appears, showing their place in the programme. · · · Highlight a bookmark to see a short reminder clip of 10 seconds. To play the recording from the highlighted bookmark, press select. To remove the highlighted bookmark, press the yellow key (Delete). If the programme is PIN-protected you'll need to enter the PIN to see the bookmark clip. See Having more control over kids' viewing for details. 35 USING YOUR SKY+ Skipping to bookmarks To go to the next bookmark while you're playing back a recording, press and hold rewind or fast forward until the screen skips to the next bookmark. The Skip Forward/Back symbol appears in the corner of the screen. TAKING CONTROL PLAYING RECORDINGS Skip Back symbol Skip Forward symbol press and hold down fast forward or rewind to skip to the next bookmark Starting playback from a bookmark You can start playing a recording directly from a bookmarked place, as follows: 1 2 3 Go to your Planner. Select the recording that contains bookmarks. In the Sky+ Playback screen, press the left/right arrow until you see Viewer Bookmark followed by its place in minutes from the start of the programme. Keep pressing the arrow to see each bookmark and its place in the programme. Press select or play when you see the bookmark you want. The recording starts at that bookmarked point in the programme. choose the starting point 4 36 USING YOUR SKY+ COPYING PROGRAMMES TO VIDEO/DVD To free up space on the hard disk, Sky+ lets you copy recordings onto video or DVD. While copying, you can watch the recording being copied but you can't watch any other programme. Copy to your video/DVD recorder as follows: 1 2 3 Make sure your video/DVD recorder is set up properly. Refer to your video's user guide and see page 54 for details. Go to your Planner. Highlight the recorded programme you want to copy and press the red key (Copy). You can select as many programmes as you like. When you've made your choice, press select. Press record on your video/DVD recorder then press play on your Sky+ remote control. Copying starts and after a few seconds the Sky+ Copy screen appears, showing you the titles in order of selection with their length in minutes. This is to help you keep track and label your tapes/DVDs. You see an information screen for each programme before the entire recording is played back. Don't touch anything until copying is finished. To cancel at any time, press any key. TAKING CONTROL PLAYING RECORDINGS 37 4 5 USING YOUR SKY+ ENJOYING BOX OFFICE ENTERTAINMENT With Box Office, you can watch recent movies, sports and other events by ordering them via your remote control. You're only charged for the event when you start watching it. ENJOYING BOX OFFICE To order Box Office programmes with your remote control, your Sky+ box has to be connected to a phone line. Order Box Office programmes as follows: 1 2 3 Press box office on your remote control to see the Box Office menu. Select the listing that suits you, for example, Movies By Start Time to see next films showing. In the listing, highlight the programme you want to see. Press select to watch it now or to set a reminder for later. Press record to store the programme in your Planner so you can watch it later. Follow the instructions onscreen; you may be asked to select a start time and/or enter your PIN. To watch or record a Box Office programme shown before its normal watershed time, you need to enter your PIN. The times are shown below. For details on using your PIN and parental control settings, see Having more control over kids' viewing. programme rating 18 15 12 when PIN is needed before 10pm before 8pm before 8pm press box office to see the Box Office menu 4 38 USING YOUR SKY+ Watching Box Office programmes When you order from Box Office, the programme is stored in your Planner for a fixed amount of time before it's deleted. The amount of time depends on the programme, but is typically 7 days. ENJOYING BOX OFFICE If you don't watch any part of the programme in this time, you won't be charged for it. Once you've played back a Box Office recording, you can watch it as many times as you like within a certain time frame. For example, you're likely to have up to 24 hours to watch a movie as many times as you like. To check the amount of time you have left to watch a recording, just highlight it in your Planner and press the information key. You can also check out the disk space used or needed for the recording. Paying for Box Office programmes Charges for Box Office programmes booked via your remote control appear on your account at the next available payment date. You're only charged for a Box Office programme if you watch any part of it. how long you have left to watch the recording disk space needed Ordering over the phone If you can't order with your remote control for any reason, you see a message onscreen. You can then order programmes over the phone by calling the number shown. Phone orders are subject to an administration charge. 39 USING YOUR SKY+ HAVING MORE CONTROL OVER KIDS' VIEWING Because of the range of channels on offer, there may be a few you'd rather the kids didn't watch. With a PIN and the right settings, you can avoid many potentially unsuitable programmes being shown without your permission. TAKING CONTROL CONTROL KIDS' VIEWING For more control over who watches what in your household, start by pressing services on your remote control then select Parental Control from the Services menu. Changing your PIN When you first get your Sky+ box, your PIN is the last four digits of the number on the back of your viewing card. You need this number to get into the Parental Control screens. Change your PIN to a personal, secret number that you'll remember easily. From the Parental Control screen, select Change PIN and key in a new four-digit number. You'll have to key the number in twice. You can change your PIN from this screen whenever you want. About your PIN Keep your PIN secret to make it effective. Once it's set, you can have Sky Guide ask for the PIN before showing, recording, playing back, and in some cases, deleting certain programmes. If you forget your PIN, call the broadcaster who supplied your viewing card. 40 USING YOUR SKY+ Hiding adult channels You can hide all channels classed as `adult' from channel listings, as follows: 1 2 TAKING CONTROL CONTROL KIDS' VIEWING 3 Select Adult Channels from the Parental Control menu. Highlight Remove Adult Channels and use the left/right arrow to choose On. Select Save New Settings when you're done. If you want to be able to see the adult channels again, just choose Off in the Adult Channels screen. Adult programmes are removed from all listings apart from your Planner. Restricting rated programmes Some programmes have an age rating as a guide to how suitable they are for children. You can lock these programmes, so anyone who wants to watch them has to enter the PIN. 1 Select Viewing Restrictions from the Parental Control menu, highlight the appropriate rating and press the red key (Restrict) on your remote control. A padlock symbol appears next to the category you choose, as well as all the lower categories. Press select when you're done. 2 If you want to unlock rated programmes, just highlight the category in the Viewing Restrictions screen and press the red key again (Unrestrict). Viewing restrictions can be applied only to programmes where the broadcaster provides category restriction information. 41 USING YOUR SKY+ Restricting specific channels If there are just one or a few specific channels you would prefer members of the family not to watch, you can lock them one-by-one, as follows: 1 TAKING CONTROL CONTROL KIDS' VIEWING 2 3 Select Channel Restrictions from the Parental Control menu. This screen lists all the channels by channel number. To find the channel, key in the channel number if you know it, or use the red and green keys to go one page up or down. Highlight the channel you want, then press the yellow key (Lock) to lock it at any time of day, or the blue key to lock it after 8pm only. A padlock or an 8PM symbol appears next to the channel, depending on what level of control you choose. Controlling how much is spent on services You can help prevent Box Office programmes being bought without your permission or prevent use of interactive services that demand a call charge, as follows: 1 2 Select Other Restrictions from the Parental Control menu. Highlight PIN Entry Before Going Online and use the left/right arrow to choose On. Now anyone who wants to use the phone line within an interactive service subject to a call charge has to enter the PIN first. Highlight Spending Restriction, select On then set a limit to the cost before the PIN is needed. If you set the limit at £0.00, you'll have to enter the PIN every time you want to order a Box Office programme. Select Save New Settings when you're done. 3 4 42 To turn these settings off, just select Off from the Other Restrictions screen. USING YOUR SKY+ PIN-protecting kept programmes In your Planner, you can mark recordings for Keep to prevent them from being deleted accidentally. You can take this further and have Sky Guide ask for the PIN to be able to delete a kept recording. TAKING CONTROL CONTROL KIDS' VIEWING Set this up as follows: 1 2 Select Other Restrictions from the Parental Control menu. Highlight PIN Protect Kept Programmes and use the left/right arrow to choose On. Now anyone who wants to delete a kept recording has to enter the PIN first. Select Save New Settings when you're done. 3 To turn these settings off, just select Off from the Other Restrictions screen. See Avoiding recordings from being deleted to see how to mark a programme for Keep. Restricting programmes in your Planner You can lock programmes stored in your Planner, to avoid them from being played back without your permission, or to PIN-protect programmes marked for Keep. 1 2 3 4 Go to your Planner. Highlight the programme you want to restrict or protect. Use the left/right arrow until the options at the bottom of the screen include the blue option Lock/Unlock. Press the blue key. A padlock (or padlock and keep) symbol appears next to the programme and you now have to enter a PIN to play or delete it. 43 USING YOUR SKY+ Turning off all PIN-controlled restrictions There is a quick way to turn all your PIN restrictions off and on without having to go into each screen. Go to the Parental Control main menu and press the red key (PIN Restrictions On/Off). The options Viewing Restrictions, Channel Restrictions and Other Restrictions are dimmed out, meaning the PIN restrictions you specified under those options are all turned off. Press the red key again to turn the specified PIN restrictions on again. Even if you turn your settings off here, you'll still need to enter your PIN to watch programmes out of their normal watershed time. The times are shown here. programme rating 18 15 12 when PIN is needed before 10pm before 8pm before 8pm TAKING CONTROL CONTROL KIDS' VIEWING 44 USING YOUR SKY+ MANAGING YOUR FAVOURITE CHANNELS Once you get to know what channels you watch most often, you can set them up as your favourites so you can find them more easily. Storing favourite channels TAKING CONTROL CONTROL KIDS' VIEWING 1 Press services and select Favourite Channels. The Favourite Channels screen appears, showing the list of available channels. Highlight a channel you want as one of your favourites and press the yellow key (Favourite). A tick appears next to the channel. Choose up to 50 channels and press select when you're done. 2 3 Switching to a favourite channel Your stored favourites are marked with a tick in the Search & Scan banner and other onscreen listings. Change channels to one of your favourites, as follows: 1 2 3 When you're watching a programme, press the blue key. The Search & Scan banner appears showing the first of your favourites. Keep pressing the blue key to go through the list. Press select when you see the channel you want. Sky Guide tunes to the channel. Press the yellow key again to remove the channel as one of your favourites. Seeing what's on your favourite channels To check full listings for your favourite channels, go to the TV Guide menu and press the blue key (Favourites). 45 USING YOUR SKY+ your favourite channels are marked with a tick WATCHING TV WITH SUBTITLES OR AN AUDIO DESCRIPTION You can show subtitles or play an audio description for the current channel, as follows: 1 Press Help on your Sky remote control when you're watching TV. 2 SUBTITLES AND TAKINGDESCRIPTION AUDIO CONTROL If the Subtitles or Audio Description option is available, use the left/right arrow to choose On then press select. The settings last until you change channels. To have subtitles or an audio description on all the time where available, follow these steps: 1 2 3 Press services, select System Setup and then Language & Subtitles. Highlight Subtitles or Audio Description and use the left/right arrow to choose On. When you're done, select Save New Settings. Finding subtitled or audio described programmes Sky Guide can bring your attention to programmes that have subtitles or an audio description. To set this up, follow these steps: 1 2 Press services, select System Setup then Languages & Subtitles. Highlight Highlighted Programmes and use the left/right arrow to select Audio Description or Subtitles. This means programmes that have subtitles or an audio description are shown clearly with a white highlight in TV Guide and Box Office. Highlight Beep on Audio Description and use the arrows to select On. This means when you tune to a programme with an audio description, you hear a distinctive beep. Select Save New Settings when you're done. 3 4 46 USING YOUR SKY+ GOING INTERACTIVE The interactive screens are for your entertainment and information. Press the interactive key on your remote control to access services including Sky Customer Service, shopping, email and games. SUBTITLES AND TAKINGDESCRIPTION AUDIO CONTROL When you're watching TV, watch out for a colour symbol onscreen telling you there's an interactive service available. Press the colour key when you see the symbol. Some interactive services may need a phone line connection (call charges may apply) and/or a Sky digital subscription. There is no charge for using the interactive Sky Customer Service screens but from there you can get to other interactive services which may be subject to charges. You'll be informed about these charges before connecting. You can record programmes featured within interactive services if the broadcaster allows it, however, you can't record the entire interactive service itself. press interactive for the interactive menu Interactive cards Your Sky+ box has an interactive card slot, which you need for some interactive services. Only insert an interactive card when a message onscreen tells you to do so. Playing games Go to Interactive for online and offline games. The games you can play depend on your subscription and call charges may apply. You can play games with your remote control or gamepad (available for purchase). See the help options within the interactive screens for details. 47 USING YOUR SKY+