Installation 1 Connect Battery The Uninterruptible Power Supply (UPS) is shipped with one battery wire disconnected, in compliance with Department of Transportation (DOT) regulations. The UPS will not operate until you connect the wire to the battery. Note: Small sparks may occur during battery connection. This is normal. 2 Place / Power 1. Place the UPS to avoid: · Direct sunlight · Excessive heat · Excessive humidity or contact with fluids Back-UPS Office® 350/500 User's Manual 990-2072A 1/00 1. Press in the two tabs on the UPS bottom. 2. Slide the plastic cover off of the UPS. The UPS can be mounted on a wall (optional). See Wall Mounting of UPS on the back of this page. 2. Plug the UPS directly into the power outlet: not into a surge protector or power strip. Additionally, the UPS may not work with all fuel powered generators. 3. Flex the battery retainer to the right so that the battery can be lifted out. 4. Connect the battery wire solidly to the socket on the battery. 5. Re-insert the battery (left side first) into the battery compartment. 6. Slide the plastic cover to the left until the locking tabs lock in place. 3 Check Building 4 Connect Equipment to UPS Battery Power Supplied Outlets These three outlets are powered whenever the UPS is switched On. During power outage or other utility problems (brownouts, over-voltages), these outlets will be powered for a limited time by the battery in the UPS. Plug your PC, monitor, and one other data sensitive device (ZipTM drive or modem for example) into these outlets. Black Velcro® Straps These straps can be used to organize power cords. Full Time Surge Protection Outlets All outlets provide protection from surges. These three outlets are powered whenever utility power is available - regardless of whether the UPS is switched On or Off. Plug your printer, fax machine, scanner, or other peripherals that do not need battery power during an outage into these outlets. Wiring Fault Indicator If the red Building Wiring Fault indicator ( ) is lit, the building wiring presents a shock hazard that should be corrected by a qualified electrician. Note: Improper building wiring will not prevent the UPS from operating, but it will limit its protection capability. It may also result in equipment damage that is not covered by APC (see APC's Equipment Protection Policy). 5 Connect Fax/Modem/ Switch On and Test the UPS Press the On/Off switch to power the unit. Phone to Surge Protection The UPS protects a single line (two wire) fax, modem, or phone from surges when it is connected through the UPS as shown in the adjacent drawing. Phone Jack Modem/Phone/Fax Connect Computer/ Interface Cable (optional) The interface cable and software provide automatic shutdown of the operating system in case of a sustained power outage. Many users do not require this. The UPS will still provide fulltime surge protection and battery back up power without the interface cable and PowerChute plus® installed. A lit On line (green) indicator confirms that the UPS is On and utility power is available. All outlets are now powered. UPS (back side) Self Test ­ The UPS has a Self Test capability to verify that the UPS is fully prepared for a utility outage. A UPS Self Test is performed whenever the unit is switched On and every two weeks of continuous operation. Details about Self Test can be found in the Self Test section. Battery Charging ­ The UPS charges the battery whenever it is connected to utility power, whether the UPS is turned on or off. See the APC website for estimated battery runtime based on your computer system. Connect the modular end of the supplied interface cable to the Comm Port of the UPS. Connect the other end of the cable to an available serial port on your computer. Install the PowerChute plus ® software (see the software documentation on the PowerChute plus® CDROM for detailed instructions). Computer UPS (back side) Indicators The following table lists the visual and associated audible indicators which are used to determine the status of the UPS. See the Troubleshooting section for additional information. Icon Visual Indicator None On Line (Green) Building Wiring Fault (Red) None Audible Indicator Description The UPS is Switched On and utility power is acceptable. Building wiring is faulty. User Action None necessary. Have wiring checked by a qualified electrician. None necessary. Promptly perform the Manual Computer Shutdown procedure. Immediately perform the Manual Computer Shutdown procedure. See the Troubleshooting section. Single beep. On Batter y (Yellow) Four beeps repeated every 30 seconds. Continuous beeping Flashing On Batter y (Yellow) Continuous tone. A brief power loss has ocurred. Utility power is unacceptable. The battery is supplying power. Battery capacity is low. Connected devices will lose power shortly. Battery Power Supplied outlets are overloaded. The battery may need to be replaced. On Line Continuous short beeps for one Replace Batter y (Red) minute, repeats every 5 hours. See the Troubleshooting section. Self Test The Self Test is designed to determine: If the battery is healthy or needs replacement If the Battery Power Supplied outlets are overloaded. The Self Test can be initiated at any time and is performed automatically every two weeks of continuous operation. A Self Test should be performed whenever a device is first connected to a Battery Power Supplied outlet, to confirm that the new device will not overload the UPS. Manual Computer Shutdown Procedure: 1. Perform steps 1 and 2 of the Manual Computer Shutdown procedure. Do not switch Off the computer or any other connected devices. 2. Switch the UPS Off and then On. 3. Watch the visual indicators and listen for any audible indicators during the test, to note possible fault indications. When the On Battery indicator is lit, follow this procedure to shutdown the computer, UPS, and any equipment connected to the Battery Power Supplied Outlets. 1. Save your open files and close all applications. 2. Perform an orderly shut down of the operating system. 3. Switch Off all equipment connected to the UPS. 4. Switch Off the UPS to maintain battery capacity. Note: This procedure needs to be completed before the battery is fully discharged. Loss of data or corruption of the operating system is possible if this procedure is not completed before the battery is fully discharged. · · APC and Back-UPS Office are registered trademarks of American Power Conversion. All other trademarks are property of their respective owners. Wall Mounting of UPS The UPS can be mounted vertically or horizontally to a wall surface. Use the template below to position the securing fasteners (not supplied) . Note: Position the On/Off switch to the right for horizontal mounting, to the top for vertical. Horizontal and Vertical Mounting Vertical Mounting Only Horizontal Mounting Only 1. Hold this page against the wall with the appropriate edge parallel to the floor. 2. Use thumbtacks to hold this page in place. Make sure the template circles line up where you want the mounting fasteners to be installed. Use a sharp nail or pin to puncture the center of each appropriate template circle to mark the wall. 3. Install fasteners at the marked locations. Leave the head of both fasteners 5/16" (8 mm) out from the surface of the wall. Fasteners must be able to support 15 lb (6.8 kg). 4. Mount the UPS by positioning the key-hole slots over the fastener heads. For vertical mounting, slide the unit down into place. For horizontal mounting, turn it slightly counterclockwise until it is securely in place. Order Replacement Battery Replacement batteries can be ordered from local retailers, APC, or the APC website. Troubleshooting Symptom Replace Battery indicator is lit. Possible Cause The battery wire is not connected Battery has reduced capacity due to frequent or long outages or needs replacing. Solution Connect the battery wire as shown in Step 1 of the Installation section (front page). Let the UPS charge overnight. Next day, switch the UPS Off and then On. If the Replace Battery indicator is still lit, the battery needs to be replaced. If the UPS is under warranty, contact APC Technical Support. If the UPS is not under warranty see Order Replacement Battery section. UPS Model BF350 BF500 Replacement Battery Part # RBC10 RBC21 Battery Replacement Battery replacement is a safe procedure, isolated from electrical hazards. Do not replace the battery when the UPS is On-Battery. Please refer to the diagrams in the "Connect Battery Wire" section during this procedure. Procedure: 1. Switch "Off" and unplug all equipment from the UPS. 2. Switch "Off" the UPS and unplug it from the wall outlet. 3. Refer to the Step 1 in the "Connect Battery Wire" section of the manual for instructions on how to open the battery compartment. 4. Disconnect the battery wires one at a time. 5. Grasp each wire connector and pull straight back. Take care not to pull the wires. 6. Remove the old battery. Note: Small sparks at the battery connections are normal during connection. 7. Connect the red wire to the positive (+) battery terminal of the replacement battery. Connect the black wire to the negative (-) battery terminal. 8. Tip the new battery, terminal side first, into the battery compartment. Press the battery gently until the retaining clip snaps into place. 9. Slide the battery compartment cover back into place. The UPS needs to be connected to utility power for at least 4 hours before full runtime can be expected. Note: The spent battery must be recycled. Deliver the battery to an appropriate recycling facility or return it (in the new battery's packing material) to APC. See the new battery instructions for additional recycling information. UPS does not provide expected runtime. Circuit breaker popped up. The outlets are Unplug one (or more) device severely overloaded. from the UPS and reset the breaker by pressing the button in. The battery is not fully charged or is depleted by frequent power outages. The UPS battery becomes discharged during power outages. Keep the battery charging (by keeping the UPS plugged into utility power) for up to 12 hours after a power outage. Recharge may occur in less time-depending on the battery capacity. The battery is near Consider the purchase of a replacement battery. the end of its useful life. Flashing On Battery indicator and constant tone. The Battery Power Supplied outlets are overloaded. 1. Perform the Manual Computer Shutdown. 2. Switch the UPS Off. 3. Unplug one device from the Battery Power Supplied outlets. 4. Switch the UPS On. If the overload indication disappears, the problem is solved. Repeat the procedure if the overload indication persists. Continuous Tone and Flashing · On Battery (yellow) · On Line (green) A UPS fault has occurred. Switch the UPS Off and then On. If the same symptoms appear, disconnect the UPS from utility power and contact APC Technical Support. UPS Storage Before storing, charge the UPS for at least 12 hours. Store the UPS covered and upright in a cool, dry location. Please contact APC Technical Support to troubleshoot the unit before returning it to APC. Service Please, Do Not Return the Unit to the Place of Purchase Under any Circumstances! 1. Consult the Troubleshooting section to eliminate common problems. 2. Verify the battery is connected as shown in the Battery Replacement section on this page and that the circuit breaker is not tripped (see Troubleshooting section). If you still have problems or questions, please contact APC via the Internet or at one of the phone numbers listed at the bottom of the page. 3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of UPS). 4. Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the Technical Support Representative will issue a Return Merchandise Authorization Number (RMA#) and a shipping address. 5. Pack the UPS in its original packaging. If the original packing is not available, ask APC Technical Support about obtaining a new set. Pack the UPS properly to avoid damage in transit. Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended). 6. Write the RMA# on the outside of the package. 7. Return the UPS by insured, prepaid carrier to the address given to you by APC Technical Support. Storage Temperature 5 to 86°F (-15 to 30°C) 86 to 113°F (30 to 45°C) Recharge Frequency Every 6 months Every month Charging Duration 12 hours 12 hours Specifications BF350 Acceptable Input Voltage Input Voltage (on line) Output Voltage Frequency Limits (on line) Max. Load - Battery Power Supplied Outlets Max. Load - Surge Protected Only Outlets 350 VA, 225 W 10 A 20 A Caution: To reduce the risk of fire, connect only to a circuit provided with 20 Amp maximum branch circuit overcurrent protection in accordance with the National Electrical Code ANSI/NFPA. 12 hours from total discharge 32 to 104ºF (0 to 40°C) / 5 to 113ºF (-15 to 45°C) 0 to 95%, non-condensing 0 to +10,000 ft (0 to +3,000 m) / 0 to +50,000 ft (0 to +15,000 m ) 2.7 in. x 17.0 in. x 7.0 in. (6.9 x 43.2 x 17.8 cm ) 8.0 lb (3.6 kg) 8.6 lb (3.9 kg) 8.6 lb (3.9 kg) 9.1 lb (4.2 kg) 98 - 132 Vac 109 - 121 Vac 47 - 63 Hz 500 VA, 325 W BF500 0-150 Vac, Single Phase Maximum Branch Circuit Overcurrent Protection Requirement APC Contact Information USA/Canada................................. Mexico .......................................... Brazil............................................. Worldwide..................................... 1.800.800.4272 292.0253 / 292.0255 0800.12.72.1 1.401.789.5735 Typical Recharge Time Operating/Storage Temperature Operating and Storage Relative Humidity Operating Elevation/Storage Elevation UPS Size (H x W x D) excluding cord UPS Weight Shipping Weight EMI Classification Internet http://www.apc.com Tech Support http://www.apc.com/support FCC/DOC Class B Warranty The standard warranty is 2 years from date of purchase. APC's standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship out the replacement unit once the defective unit has been received by the repair department or cross ship upon the provision of a valid credit card number. The customer pays for the shipping to APC, and APC pays ground freight transportation costs back to the customer.