Ascotel Office Terminals by ascom Office 10 User Guide 20316549en_ba_a0 ascom Office 10 1 Contents (in alphabetical order) Acknowledgement tone ON/OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Activating callback if subscriber busy . . . . . . . . . . . . . . . . . . . . . . . . . 6 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Answering a callback if no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Answering call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Answering the callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Appliance functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Appointment reminder call (wake-up call) . . . . . . . . . . . . . . . . . . . . 11 Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Brokering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Call transfer (switching) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Dialling a call number from the private directory . . . . . . . . . . . . . . . . 4 Dialling a call number via the digit keys . . . . . . . . . . . . . . . . . . . . . . . 4 Dialling an outside destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Dialling via a user-programmable key . . . . . . . . . . . . . . . . . . . . . . . . 4 Display and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Function codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Important Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Inquiry call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Keying in digits during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Last-number redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 LED display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Other functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Preprogrammed call diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Programming user-programmable keys . . . . . . . . . . . . . . . . . . . . . . . 9 Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2 Safety advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Scope of delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Setting the handset volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Setting the ringing pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Setting the ringing rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Setting the ringing volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Telephony functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Using the memory locations (private directory) . . . . . . . . . . . . . . . . . .8 Safety advice General This telephone is to be operated on an Ascotel private branch exchange only. Please follow the instructions in this User Guide and keep the User Guide handy and in a safe place. Connection Plug the telephone's connecting cables into the appropriate sockets only. Never try and change the plugs on the connecting cables. Location Place your telephone on a non-slip surface. Choose a location with an ambient temperature between +5 °C and approx. +35 °C. Do not expose the telephone to direct sunlight or other sources of heat. Avoid wet or dusty locations. Avoid locations where your telephone is exposed to aggressive liquids or vapours/steam. ascom Office 10 20316549en_ba_a0 Avoid locations in the immediate vicinity of HiFi and video equipment, domestic appliances, monitors and electric motors (influence of electromagnetic fields). Avoid locations in areas with an explosion hazard. Display and keyboard Operation Never carry the telephone by its connecting cord. Never telephone in the immediate vicinity of water. Clean the set with a soft, slightly damp or anti-static cloth. Do not use any detergents or chemicals to clean the set. Loudspeaker Fox-key LED Disconnect key END Defects If your telephone is faulty or defective, please contact your system supplier. Never dismantle the telephone yourself. Last-number redial 3 user-programmable keys Glossary Idle tone Dial tone when the handset goes off-hook. Signals that your telephone is ready for dialling Digit keys Star key Hash key 0 ... WXYZ 9 Exchange free-to-dial tone Dial tone for the public network. Signals that your telephone is ready to dial into the public network. Microphone DTMF or transparent mode Each keystroke sends a specific tone. Automated attendant systems such as voice mail boxes evaluate these tones to control switching sequences. 20316549en_ba_a0 ascom Office 10 3 Basic functions Answering a call The telephone rings: Make the call. Dialling a call number from the private directory The handset is on-hook: You hear the idle tone. 0..9 Dial one of the 10 stored call numbers. Dialling via a user-programmable key Ending a call You are making a call: You hear the idle tone. The call is ended. or You are making a call: or END The handset is on-hook: 1x 1x 1x or or Dial the first stored call number of a userprogrammable key. The call is ended. You hear the idle tone (+Glossary). You dial a new connection. The handset is on-hook: You hear the idle tone. 2x 2x 2x or or Dial the second call number of a userprogrammable key. (Press the key twice in quick succession). Dialling a call number via the digit keys The handset is on-hook: You hear the idle tone (+Glossary). Dial the call number. Last-number redialling The handset is on-hook: You hear the idle tone (+Glossary). The call number last dialled is re-dialled. 4 ascom Office 10 20316549en_ba_a0 Dialling an outside destination The handset is on-hook: You hear the idle tone (+Glossary). 0 Telephony functions Putting a call on hold You wish to interrupt the call temporarily without disconnecting it: You are making a call: The call is on hold; the other party hears the hold tone. The call can be resumed. You hear the exchange free-to-dial tone (+Glossary). Dial the call number. "0" is the prefix dialling digit for accessing the public network. On your particular installation you may have to dial a different digit. Ask your system supplier and enter the digit under "Important Telephone Numbers", page 12. Inquiry call You wish to make a second call while the first call is on hold: You are making a call: The call is on hold; the other party hears the hold tone (+Putting a call on hold). END Set up the new connection. Make your second call. End your second call and resume your first call. 20316549en_ba_a0 ascom Office 10 5 Call transfer (switching) You wish to connect two call partners with one another: You are making a call: The call is on hold, the other party hears the hold tone (+Putting a call on hold). Conference You wish to hold a three-party conference with two other call partners: You are making a call: The call is on hold, the other party hears the hold tone (+Putting a call on hold). Set up the new connection. Make your second call. The call partners are connected with one another. Set up the new connection. Make your second call. Set up the three-party conference (Keep pressing the key until you hear the acknowledgement tone). Brokering You wish to switch back and forth between two calls: You are making a call: The call is on hold, the other party hears the hold tone (+Putting a call on hold). Activating callback if subscriber busy The subscriber you have called is busy. You can activate a callback. You have dialled a number and obtained the busy tone: Set up the new connection. Make your second call. Switch to the first call. Switch to the second call. Callback is now activated. As soon as the subscriber you called has finished with his call, your telephone will start ringing. If you pick up your handset, your destination subscriber's phone will also start ringing. Activating a callback if no reply The subscriber you have called does not answer your call. You can activate a callback. You have dialled a number and obtained the ringing tone: Callback is now activated. 6 ascom Office 10 20316549en_ba_a0 A callback request is signalled on the destination subscriber's set (+Answering the callback). Keying in digits during a call Whenever you are prompted to key in digits during a call (for example to operate a voice mail box), you need to activate the transparent mode (DTMF): You are making a call: The transparent mode is activated. The digits you press will be transmitted to the call partner as tones (DTMF). (Keep pressing the key until you hear an acknowledgement tone.) Besides the digits 0 to 9 you can also transmit * and #. To deactivate the transparent mode: The transparent mode is activated: The transparent mode is deactivated. (Keep pressing the key until you hear the acknowledgement tone.) Answering the callback You were unable to answer a call and the call has activated a callback request (+Activating a callback if no reply). This is signalled by the fact that the LED on your telephone is lit. You now wish to call the caller back: The handset is on-hook and the LED is lit: You hear the idle tone (+Glossary). The caller's number is now dialled. You can also make a number of other calls before responding to the callback request. The callback request will remain active until you do so. Answering call waiting You are making a call and hear a call-waiting tone (a call-waiting tone tells you that someone is trying to reach you). You wish to answer the call: You are making a call and hear the call-waiting tone: The first call goes on hold (+Putting a call on hold) and you are connected through to the second caller. You wish to reject the call: You are making a call and hear the call-waiting tone: END The call is rejected and the caller obtains the busy tone. You are still through to your first caller. 20316549en_ba_a0 ascom Office 10 7 Appliance functions LED display The handset is on-hook: LED lit: · A caller was unable to reach you and asks you to call him back (+Answering the callback). · A subscriber used *38 to activate the LED (+Other functions) and asks you to call him back (+Answering the Activating/deactivating the programming mode To make the following settings you need to activate the programming mode: The handset is on-hook: You hear the idle tone (+Glossary). You no longer hear the idle tone. The programming mode is activated. (Keep pressing the key until you hear the acknowledgement tone.) Now adjust the settings. Once you are finished, deactivate the programming mode once again: The programming mode is activated: The programming mode is deactivated. callback) LED flashing slowly: Telephone is not logged in (+Installation) LED flashing quickly: Call pending (+Answering a call) Setting the handset volume You are making a call: 1 ABC Using the memory locations 0 to 9 (private directory) Your telephone set has 10 memory locations, under which you can store any call numbers or functions of your choice: The programming mode (+Activating/deactivating the programming 2 Quieter. Louder. (Keep pressing the key until you hear an acknowledgement tone.) mode) is activated: 0 ... WXYZ 9 Select a memory location. Key in the call number or function of your choice. There are four volume levels. or END Confirm the new setting and save. The previous setting is retained. 8 ascom Office 10 20316549en_ba_a0 Besides the characters 0 to 9, * and #, a number of preset functions are also available: 1 second interdigital pause. Control key on up-circuit PBX. Activate transparent mode (+Glossary). Example 3: Occupying memory location 3 with a call to the voice mail box to listen to your voice mails: Activate the programming mode. (Keep pressing the key until you hear the acknowl ...