User manual AT&T 1718

REVISED 1/15/01 1 1718 Digital Answering System Fold open this manual for information about this product's installation and operation. Please also read Part 1 ­ Important Product Information. USER'S MANUAL Part 2 AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones. © 2001 Advanced American Telephones. All rights reserved. Printed in China. 850005063 Issue 1AT&T 01/01 INSTALLATION Before You Install Choose a location for the answering system near a modular telephone jack and a standard electrical outlet not controlled by a wall switch. NOTE: If you do not want to connect a telephone, skip Step 2. Use only the power cord supplied with this product. If you need a replacement, call 1 800 222­3111. Input: 120 V, 60 Hz. Output: 6V AC, 350 mA. 1 Connect the telephone line cord. Standard Electrical Outlet 2 Connect the telephone (optional). Strain-relief tab 3 Connect the power cord. Modular Telephone Jack Turn System On/Off Before proceeding to set up features, press O to turn the system on. To turn the system off, press O again. 1 FEATURE SETUP Feature Setup 1 To enter Feature Setup mode, press and hold S until the system announces "Number of rings." Press and release S until the system announces the feature you want to set. Press and release or until the system announces the setting you want. Refer to the Feature Summary for options. 4 Press and release S to set up the next feature listed on the Feature Summary -- OR -- Press and release P to exit Feature Setup. The new settings will be saved. 2 3 Feature Summary Feature/System Announces Announce Select "Selected announcement is..." Options Choose from Announcement A or Announce Only. Select "Announcement A" when you want the system to record callers' messages. Select "Announce Only" when you want the system to play an announcement and then hang up. · If you select "Announcement A" and do not record an announcement, the system plays a pre-recorded announcement: "Hello. Please leave a message after the tone." · If you select "Announce Only" and do not record an announcement, the system will answer after 10 rings and announce "No announcement." See "Record Your Announcement" under OPERATION for recording instructions. Choose how many times the line will ring before the system answers a call. · Set for 2 to 7 rings, or choose Toll Saver 2/4 or Toll Saver 4/6. · When set to Toll Saver 2/4, the system answers after four rings when you have no new messages and after two rings when you do. Toll Saver 4/6 causes the system to answer after six rings when you have no new messages and after four rings when you do. · Ring Select "Number of rings is..." 2 FEATURE SETUP Feature Summary (cont'd) Feature/System Announces Remote Access Code "Remote Code is..." Options Change the Remote Access Code to any three digit number from 500 to 999. · The Remote Access Code, preset to 500, allows you to access many features of this answering system remotely from a touch tone phone. · The system will prompt you to repeat Steps 2 and 3 of Feature Setup until you have set all three digits. Choose ON to hear the announcement when your system answers a call. Choose OFF to have it silent on your end. (Your caller will still hear the announcement.) NOTE: Volume must be set to a level you can hear to use Announcement Monitor. When this feature is on, the system will announce the caller's telephone number between the second and third rings. NOTE: When the Number Announce feature is on and Ring Select is set for two rings, the unit will answer after three rings to allow enough time for the system to announce the caller's telephone number. When this feature is on, the system announces the caller's telephone number when it plays back a message. Choose ON to have the system accept all calls. Choose OFF to have the system respond to "blocked" calls with the pre-recorded announcement, "We're sorry, blocked calls to this number cannot be accepted," and hang up without recording a message. When this feature is on, the system beeps every 15 seconds when you have new messages. Announcement Monitor Number Announce (Please see NOTE below.) Store Number (Please see NOTE below.) Accept Blocked Calls (Please see NOTE below.) Audible Message Alert NOTE: For this feature to work, you must subscribe to Caller Identification service from your telephone service provider. There is a fee for this service, and it may not be available in all areas. 3 OPERATION Set the Clock You must set the clock once so that the system announces the correct day and time with your messages. After this, if you subscribe to Caller ID, the system will automatically reset the clock each time new call information is received. (There is a fee for Caller ID service, and it may not be available in all areas.) Press P to exit at any time while setting the clock. 1 Press and hold C until the default day is announced. 2 To change the day setting, hold down or until the correct day is announced. Then release the button. 3 Press and release C. The current hour setting is announced. 4 Repeat Steps 2 and 3 to set the hours, minutes, and year. 5 The new day, time, and year are announced. To check the clock, press and release C. NOTE: In the event of a power failure, see the instructions on the bottom of the unit to reset the clock. Call Screening/Intercept Set the system to answer calls, and set the volume control so you can hear the caller's message. If you choose not to hear the caller's message, adjust the volume to the lowest setting. NOTE: If you listen to messages or change feature settings, the volume will automatically adjust to an audible level. You will need to reset the volume to the lowest setting. If you decide to speak with the caller, lift the handset of any telephone on the same line. The system stops recording and resets to answer calls. If the system doesn't disconnect immediately, press and release the telephone switchhook. Record a Memo You can record a memo up to three minutes long to be stored as an incoming message. 1 Press and hold . When the system beeps, speak toward the microphone. 2 To stop recording, release . 3 To play the memo, press P. Memory Monitor You can determine the system's remaining recording time. 1 If the system is on, press O to turn the system off. 2 Press O again to turn the system on. The system announces the remaining recording time in minutes. (If there is less than five minutes remaining, the system announces, "The machine is on. Less than five minutes to record.") Record Your Announcement Before using this answering system, you should record the announcement (up to three minutes long) that callers will hear when the system answers a call. Callers can skip the announcement by pressing #. 1 Press and hold . When the system beeps, speak toward the microphone normally, from about nine inches away. 2 To stop recording, release . The system automatically plays back your announcement. To review your announcement, press and release . NOTE: To erase your announcement and return to the pre-recorded announcement, press D while your announcement is playing. 4 OPERATION Listen To, Save & Delete Messages · The system automatically saves your messages until you delete them. You can store approximately 19 minutes of messages, memos, and announcements (up to a maximum of 100 messages). Before playing each message, the system announces the day and time the message was received. If Store Number is set to on, the system also announces the caller's telephone number (see "Store Number" under FEATURE SETUP). After playing the last message, the system announces "End of messages." You cannot delete a message until it's been reviewed; deleted messages cannot be recovered. · · To operate the system, follow the instructions below. "Press" means press and quickly release the button. "Hold" means hold the button down until you hear the system respond. Off when system is off. System will not answer calls. On steadily when system is on with no new messages. Blinks once for each new message (up to nine). Flashes quickly when memory is full. (Delete messages to make room for new messages.) Press to adjust volume. System beeps three times at highest or lowest setting. Press to delete the message that's playing. Hold to delete all messages. Press to turn the system on or off. Press to repeat all or part of a message. Press during time/day announcement to repeat previous message. Hold to play at half speed. Press to play only new messages. Hold to play all messages. Press again to stop playback. Press to skip all or part of a message. Hold to play twice as fast. 5 REMOTE OPERATION Connect with the Answering System You can access many features remotely from a touch tone phone. 1 Dial your telephone number. 2 When the system answers, enter your three-digit Remote Access Code during or after the announcement. The system announces the number of messages, then begins message playback. If the announcement continues to play after entering your code, wait for the announcement to end or press # to stop the announcement, then re-enter the code. To use a remote access command (below), press 5 during message playback and wait for the two-beep signal. Enter a remote access command. 3 4 Remote Access Commands Function Voice help menu Play all messages Play new messages Repeat a message Skip a message Stop message playback Save message Delete message Delete all messages Record announcement Review announcement Record memo Set the Clock Turn system off Turn system on Command Press 5. After the two beeps, wait four seconds for system to automatically play back all messages, or press 1. Press 2. Press 4 while the message is playing. Press 6 while the message is playing. Press 5. Hang up. Press and release 3 while the message is playing. After you have listened to all messages and heard the two beeps, press 3 3. Press * 7; after beep, record announcement, press 5 to stop. System plays back announcement. Press 7. Press #; speak after beep; press 5 to exit. Press * 8. Follow prompts to set day, time, and year. Press * 0. When system is off, it answers after 10 rings, announces "The machine is off," then beeps twice. Press * 0. When the memory is full, the system answers after 10 rings, announces "Memory is full," then beeps twice. Enter your Remote Access Code and delete some or all messages. Press * 0 to make sure system is on before hanging up. Press * 9. The system announces "The machine will now hang up," and disconnects the call. Memory full End remote access call 6 I N C A S E O F D I F F I C U LT Y If you have difficulty operating this product, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222­3111. Please retain your receipt as your proof of purchase. System Does Not Respond To Remote Commands · Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code. There may be noise interference on the phone line you are using. Press dial buttons firmly. Make sure you are entering your Remote Access Code correctly. You might be calling from a phone that sends tones too short for your answering system to detect. If there are many messages recorded, the system may take longer than usual to respond. Messages Are Incomplete · The system can accept messages up to three minutes long. If a caller leaves a very long message, part of it might be lost when the system disconnects the call after three minutes. If the caller pauses for more than seven seconds, the system stops recording and disconnects the call. If the system's memory fills up during a message, the system stops recording and disconnects the call. · · · · · · System Does Not Answer After Correct Number of Rings · If the Toll Saver feature is on, the number of rings changes from four to two, or six to four, when you have new messages waiting. In some cases, the system might be affected by the ringing system used by the local telephone company. If the system's memory is full or the system is off, the system answers after 10 rings. · Power Failure Recovery If the system is disconnected from AC power it will not operate. Your announcement and messages are retained in memory during a power failure, but you will need to reset the clock. See the instructions on the bottom of the unit. If the system announces,"Power failure" after announcing the time and day, you may need to reset the clock. See the instructions on the bottom of the unit. · · System Will Not Record Messages When memory is full, saved messages must be deleted before new messages can be recorded. Incoming Messages are Not Heard During Recording Press VOLUME + until volume is at desired level. System Takes Longer Than Usual To Respond If there are many messages recorded, the system may take longer than usual to respond audibly. 7 1 1718 Digital Answering System Remote Commands To connect with your answering system: 1 Dial your telephone number from a touch tone phone. 2 When the system answers, enter your Remote Access Code. The system announces the number of messages and begins message playback. 3 Listen to your messages -- OR -- Press 5 during message playback and wait for the two-beep signal before entering a remote command from inside this card. 1 1718 Digital Answering System Remote Commands To connect with your answering system: 1 Dial your telephone number from a touch tone phone. 2 When the system answers, enter your Remote Access Code. The system announces the number of messages and begins message playback. 3 Listen to your messages -- OR -- Press 5 during message playback and wait for the two-beep signal before entering a remote command from inside this card. fold fold © 2001 Advanced American Telephones. All rights reserved. Printed in China. 850005091 Issue 1AT&T 01/01 © 2001 Advanced American Telephones. All rights reserved. Printed in China. 850005091 Issue 1AT&T 01/01 ONE KEY REMOTE COMMANDS Play All Play New Delete ONE KEY REMOTE COMMANDS Play All Play New Delete Repeat Voice Help/ Stop Skip Repeat Voice Help/ Stop Skip Review Clock Review Features Review Clock Review Features TWO KEY REMOTE COMMANDS Turn system on or off Delete all messages Review announcement Record announcement Change clock End remote access call *0 33 7 * 7, speak after beep, press 5 to stop *8 *9 TWO KEY REMOTE COMMANDS Turn system on or off Delete all messages Review announcement Record announcement Change clock End remote access call *0 33 7 * 7, speak after beep, press 5 to stop *8 *9