User manual AT&T 7720

1 User's Manual for Digital Answering System 7720 Part 2 Please read Part 1 -- Important Product Information, included in your package. © 1998 Philips Consumer Communications L.P. All rights reserved. Printed in Mexico. 848232625 Issue 1AT&T TABLE OF CONTENTS INSTALLATION ..............................................................................................4 Table/Desk Installation...............................................................................................6 Wall Installation..........................................................................................................9 TELEPHONE OPERATION At the Handset..........................................................................................11 About Softkeys..........................................................................................................11 Making a Call ............................................................................................................11 Answering a Call.......................................................................................................11 Ending a Call.............................................................................................................11 Handset Volume .......................................................................................................11 Flash..........................................................................................................................12 Redial........................................................................................................................12 Voice Security...........................................................................................................12 Temporary Tone.......................................................................................................12 Hold ..........................................................................................................................13 Page/Intercom ..........................................................................................................13 Recording a Phone Conversation.............................................................................14 Power Reserve Feature.............................................................................................14 CALLER ID..................................................................................................15 About Caller Identification .......................................................................................15 Call Waiting ..............................................................................................................15 CALLER ID SET UP .....................................................................................16 Programming Local Area Codes ...............................................................................16 Turn Off Caller ID with Call Waiting .......................................................................17 Call List Options .......................................................................................................17 CALLER ID FEATURES .................................................................................18 New Call Indicator ...................................................................................................18 Call Announce ..........................................................................................................18 Recording Call Announcements...............................................................................18 Reviewing and Deleting Call Announcements.........................................................19 Incoming Call History ..............................................................................................19 Reviewing Call History .............................................................................................19 Display Dial ..............................................................................................................20 Removing Call Records from History.......................................................................20 Caller ID Display Messages.......................................................................................20 TELEPHONE MEMORY.................................................................................21 Memory Guard Feature ............................................................................................21 Storing Numbers in Memory ....................................................................................21 Storing a Pause in a Memory Number......................................................................21 Storing a Name with a Number ...............................................................................22 Memory Match .........................................................................................................22 Viewing Numbers in Memory ..................................................................................22 Dialing Memory Numbers ........................................................................................22 Storing a Number Just Dialed in Telephone Memory..............................................23 Replacing a Stored Number .....................................................................................23 Priority Ring Numbers..............................................................................................23 Storing a Number from Call History in Telephone Memory....................................23 1 TABLE OF CONTENTS TELEPHONE OPERATION At the Base ...............................................................................................24 Answering a Call.......................................................................................................24 Speakerphone Volume Control................................................................................24 Mute..........................................................................................................................24 Hold ..........................................................................................................................24 Page/Intercom ..........................................................................................................24 Handset Locator .......................................................................................................24 OPERATING RANGE.....................................................................................25 Changing Channels...................................................................................................25 ANSWERING SYSTEM SET-UP ......................................................................26 Turning the System On/Off......................................................................................26 Speaker Volume Control ..........................................................................................26 About Mailboxes.......................................................................................................26 Setting the Clock ......................................................................................................26 Announcement Options ...........................................................................................27 General Announcements..........................................................................................27 Selecting Your General Announcement...................................................................27 Recording Your General Announcement.................................................................28 Deleting Your General Announcement....................................................................28 Caller Specific Announcements ...............................................................................28 Setting Up Caller Specific Outgoing Announcements .............................................29 Reviewing and Deleting Caller Specific Announcements........................................30 Announcement Play/Silent .......................................................................................30 Feature Set-Up ..........................................................................................................30 Ring Select and Toll Saver ........................................................................................31 Audible Message Alert ..............................................................................................31 Remote Access Code................................................................................................31 Priority Call Signal ....................................................................................................32 Changing the Priority Calling Code .........................................................................32 Base Ringer Setting...................................................................................................32 Reviewing Feature Settings ......................................................................................32 ANSWERING SYSTEM OPERATION At the Base ...............................................................................................33 Answering Calls........................................................................................................33 Call Screening/Intercept ..........................................................................................33 Announcement Bypass .............................................................................................33 Listening to Your Messages......................................................................................34 Saving Messages........................................................................................................35 Deleting Messages ....................................................................................................35 Recording a Memo ...................................................................................................36 MESSAGE GUARD Power Fail Protection System ....................................................36 2 TABLE OF CONTENTS ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone ...............................................37 Connecting with the Answering System..................................................................37 Voice Help Menu......................................................................................................37 Remote Access Commands ......................................................................................38 Deleting Messages ....................................................................................................38 Call Screening...........................................................................................................39 Changing Outgoing Announcement ........................................................................39 Recording a Phone Conversation.............................................................................39 Recording a Memo ...................................................................................................40 Setting the Clock ......................................................................................................40 Remote On/Off.........................................................................................................40 Recording a Message When System is Off ...............................................................40 Changing Settings.....................................................................................................41 Reviewing Settings ...................................................................................................41 Exit Remote Access ..................................................................................................41 HANDSET BATTERIES ..................................................................................42 Charging the Handset Battery Pack..........................................................................42 Replacing the Handset Battery Pack ........................................................................42 BASE UNIT BACK-UP BATTERIES .................................................................43 Replacing the Base Power Reserve Batteries ...........................................................43 SIGNALS AND DISPLAYS..............................................................................44 Audible Signals .........................................................................................................44 IN CASE OF DIFFICULTY..............................................................................45 3 INSTALLATION Antenna Display Access special programming features Access answering system Softkeys A&B Make, answer or end a call Scroll through screen information Temporary Tone Put caller on hold Activate Voice Security feature Access custom calling services Change channels Adjust listening volume Turn handset ringer on or off Dial number displayed on screen 4 INSTALLATION The base antenna should be upright Use with other buttons to change settings Review or record announcements Review or set options Record a memo Review or change time/day Turn answering system on or off Delete all or some messages Play messages in Mailbox 1 Light goes on when base ringer is set to OFF Stop playback Skip all or part of a message Adjust speaker volume Repeat all or part of a message Message Counter displays number of messages Light goes on if the power reserve batteries are low Activate speakerphone Play messages in Mailbox 2 Light goes on if handset batteries are charging or handset is in use Mute a call Page the handset for two-way conversation Put caller on hold 5 INSTALLATION Table/Desk Installation 1 Choose a spot near an electrical outlet and a telephone jack. · This phone requires a modular telephone jack and a standard electrical outlet not controlled by a wall switch. Install the handset battery. · Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward. · Plug the battery pack connector into the handset and place the battery pack in the case, so the wires rest between the battery pack and the case. · Place the battery case compartment on the handset by sliding it on its track up over the battery compartment until it snaps firmly in place. 2 NOTE: The new batteries must be charged before using this telephone. Place the handset in the base unit and allow it to charge for four hours. The telephone may operate before that, but, for best performance, let the batteries charge fully. Handset Battery compartment cover Battery pack 3 Set the handset RINGER switch. Set the switch on the side of the handset to ON so the handset will ring. When this switch is set to OFF, the handset will not ring. NOTE: If you set the handset RINGER switch to OFF, the handset battery will last longer. However, when the handset RINGER switch is set to OFF, no incoming call information will appear in the display, the handset will not ring, and the Page/Intercom and Handset Locator features are inactive. 6 INSTALLATION 4 Install the power reserve batteries. · Turn the base upside down. · Push in on the two tabs at the large end of the triangular mounting bracket, and lift it off the unit. (See Figure A in "Wall Installation.") · Push the tab on the battery compartment door, and open it. · Insert the four AA batteries provided with the phone. When replacing batteries, always use four new heavy-duty or alkaline batteries. · Close the battery compartment door. · Reattach the mounting bracket by inserting the tabs into the slots. Push down on the large end of the base to lock it into place. Make sure the larger end is toward the top of the telephone. The telephone should sit flat on your table or desk during use. Connect the telephone line cord. Plug one end of the telephone line cord into the jack labeled TEL LINE on the back of the base. Plug the other end of the line cord into a modular phone jack. Make sure the plugs snap firmly in place. 5 Standard electrical outlet Keep base antenna upright Modular telephone jack Power cord Telephone line cord 7 INSTALLATION Connect the power cord. Plug the power cord into the jack labeled POWER on the back of the base. Plug the AC adapter on the power cord into an electrical outlet not controlled by a wall switch. CAUTION: Use only the AC power adapter supplied with this telephone. Power Supply HADW-1; Input: 120V AC, 60 Hz, 16W; Output: 12V DC, 900mA. NOTE: When the system is first connected to AC power, it begins an automatic initialization routine. After this routine is complete, the Message Counter flashes CL, indicating the clock needs to be set. See "Setting the Clock" in the ANSWERING SYSTEM SET-UP section of this manual. 7 8 Rotate the base antenna so it is fully upright. Charge the handset batteries before use. Place the handset in the base and charge the batteries for four hours. The CHARGING light on the base goes on to show the handset is in the right position to charge the batteries. The handset will charge when placed in the cradle either face up or face down. 9 Check for a dial tone. After the batteries are charged, pick up the handset. Check for a dial tone by pressing P; the PHONE light should go on and you should hear a dial tone. Press P again to turn the phone off. 10 Set the dial mode. If you have touch tone service, the phone will be ready to use as soon as the battery is charged. If you have dial pulse service you will need to set the dial mode as follows: a Press U on the handset. b Use the softkey to select NEXT. (See "About Softkeys" in the TELEPHONE OPERATION section of this manual.) c Use the softkey to select SETUP. d Use the softkey and continue to select NEXT until the screen displays DIAL MODE:TONE. e Use the softkey to select CHANGE. The screen displays DIAL MODE:PULSE. f Press U to exit. To change back to tone dialing, follow Steps a through d. 11 Follow the instructions in the CALLER ID SET-UP section of this manual. 12 Follow the instructions in the ANSWERING SYSTEM SET-UP section of this manual. 6 8 INSTALLATION Wall Installation The wall mounting bracket is a wedge-shaped plastic piece attached to the bottom of the base. You'll need to attach this piece so the thickest end of the bracket is facing the floor when you wall-mount the base. 1 Follow Steps 1­4 in "Table/Desk Installation," except do not reattach the mounting bracket. 2 Connect the power cord to the telephone. Plug the power cord into the jack labeled POWER on the back of the base. 3 Guide the power cord from the jack through the straight channel on the base. Let the excess cord extend straight out of the end of the channel that is farthest from the jack. 4 Connect the telephone line cord. Plug one end of the telephone line cord into the jack on the base. Guide the cord from the jack through the curved channel on the bottom of the base. Wrap any excess line cord around the two crescent-shaped tabs on the underside of the wall-mounting bracket. (Make sure you leave enough cord free to extend to the wall jack.) 5 Feed the free end of the line cord through the rectangular opening in the center of the bracket. 6 Replace the bracket. Place the bracket back on the base so that the thicker end will be at the bottom of the base when wall-mounted. 7 Connect the line cord to the wall jack. Make sure it snaps firmly into place. 8 Mount the base on the wall. Hold the base so the mounting knobs on the wall plate fit the keyhole slots on the base. Slide the base down onto the knobs until it locks into place. 9 Plug the AC adapter on the power cord into an electrical outlet not controlled by a wall switch. CAUTION: Use only the AC power adapter supplied with this telephone. Power Supply HADW-1; Input: 120V AC, 60 Hz, 16W; Output: 12V DC, 900mA. NOTE: When the system is first connected to AC power, it begins an automatic initialization routine. After this routine is complete, the Message Counter flashes CL, indicating the clock needs to be set. See "Setting the Clock" in the ANSWERING SYSTEM SET-UP section of this manual. 9 INSTALLATION 10 Follow Steps 7 to 12 in "Table/Desk Installation." A B C D Plug into standard electrical outlet Power cord Telephone line cord Plug into base unit Plug into modular phone jack Plug into back of base unit 10 TELEPHONE OPERATION AT THE HANDSET About Softkeys This telephone has been designed with your convenience in mind, offering you many features which you can access using the two "softkeys" shown in the illustration. By pressing the softkey below the operation indicated on the display screen, you select that operation. Softkey A Softkey B Press the softkey to select the operation displayed on the bottom left or right of the screen. Making a Call 1 2 3 Press P on the handset (the PHONE light goes on). When you hear a dial tone, dial the number. See the TELEPHONE MEMORY and CALLER ID sections of this manual for more calling options. Answering a Call Press P. The PHONE light goes on and the call is connected. NOTE: Although ringing stops when you answer, you might not be able to hear the other party until the PHONE light goes on steadily. Ending a Call Press P on the handset -- OR -- Place the handset in the base. Handset Volume The handset volume can be set to three different levels. Each time you press V on the handset, the level of what you hear through the handset changes. Changing this setting does not affect what the other party hears. 11 TELEPHONE OPERATION AT THE HANDSET Flash Press F to activate custom-calling services such as Call Waiting or 3-Way Calling. You may have to press other buttons before or after F as explained in the custom-calling instructions provided by your local phone service company. Redial The last number dialed on the phone (up to 16 digits) is stored in redial memory until you dial another number. 1 Press P and wait for the PHONE light to go on. 2 When you hear a dial tone, use the softkey to select REDIAL. Voice Security Activating Voice Security reduces the chance of your conversation being inadvertently overheard by a neighbor's cordless phone or other radioreceiving equipment within range of your phone. 1 To activate Voice Security, press s during a call. The display shows SECURE at the top of the screen. This feature remains activated from call to call unless you deactivate it. 2 To deactivate Voice Security, press s during a call, or any time when you hear dial tone at the handset. NOTE: Activating this feature may reduce the sound quality of your calls. Temporary Tone NOTE: If you have touch tone service, you do not need to use the Temporary Tone feature. If you have dial pulse (rotary) service, this feature allows you to enter codes or tones needed to operate answering machines, or use electronic banking services, calling cards, and other special services. This feature will operate most special services; however, some services may actually require a touch tone line. To be sure, ask the company that provides the special service. 1 Dial the call, then press t. Any dial buttons pressed after this send touch-tone signals. 2 After you hang up, the phone automatically returns to dial pulse (rotary) dialing. 12 TELEPHONE OPERATION AT THE HANDSET Hold Press H to put a call on hold. The PHONE light flashes. To return to the call, press H again -- OR -- Press P on the handset -- OR -- Press K on the base -- OR -- Lift the handset of an extension phone on the same line. Page/Intercom Paging someone at the base from the handset · Press U. · Use the softkey to select INTERCOM. The screen displays INTERCOM ON. · A three-part paging tone is sounded at the base and the INTERCOM light at the base goes on. · You can speak to the person at the base. They can respond by speaking toward the microphone on the base. NOTE: If the answering system is recording a call or playing messages, or if the speakerphone is on when you select INTERCOM, you will get an error tone. Ending an intercom conversation from the handset · Use the softkey to select OFF. The display stops showing INTERCOM ON. NOTE: Pressing P will also end the intercom conversation. Answering a call while using the intercom · Press P. The intercom turns off, the PHONE light goes on, and the call is connected. Using the intercom during a call · Press H and then select INTERCOM. The call will be on hold and the other party will not be able to hear your intercom conversation. · To return to the call from the intercom, press P. 13 TELEPHONE OPERATION AT THE HANDSET Recording a Phone Conversation Using the handset (not the speakerphone), you can record a phone conversation up to three minutes long. You can listen to the recording as you do any other messages. NOTE: This unit does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any state and federal regulations that concern recording a telephone call, you should start the recording process and then inform the caller that you are recording the call. 1 2 3 Press a, then # at any time during a phone conversation at the handset. Press 1 or 2 to select the mailbox where the conversation will be recorded. The system beeps and begins recording. To stop recording, press 5 or a. Power Reserve Feature The power reserve batteries in the base allow you to use your cordless handset temporarily in the event of a power failure. To ensure that this feature will be available during power failure, replace the power reserve batteries with fresh heavy-duty or alkaline batteries when the PWR RESERVE BATT LOW light on the base goes on. The Power Reserve feature will not work if you install or replace the power reserve batteries during a power outage. The phone requires AC power to recognize that new batteries have been installed. NOTE: The Power Reserve feature allows you to make and answer calls in the event of a power failure (as long as the power reserve batteries have power). Other features will not function during power failures. 14 CALLER ID Number has been stored in telephone memory as Priority Caller has called more than once Battery power indicator Position of call in call history Caller's name Caller's telephone number Date call information was sent Voice Security feature is active Caller has left a message on the answering system Time call information was sent Scroll through call history About Caller Identification This telephone has a Caller ID feature that works with Caller Identification service provided by your local telephone company. When you receive a call, the display on the handset will show you the information transmitted by the telephone company about that call. The information can include a name, telephone number, and the time and date of the call. There is a fee for this service, and it may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering Caller Identification service, and if both telephone companies use compatible equipment. Additionally, if you subscribe to Call Waiting, this phone lets you see who's calling while you're on another call (your telephone company must provide the service needed for this feature to work). The time and date are sent by the provider, along with call information. Call Waiting If you have Call Waiting with Caller ID service, the screen will display information about your Call Waiting call when you hear the Call Waiting signal. Press F to access the call. Press F again to return to the original call. 15 CALLER ID SET UP Programming Local Area Codes The Display Dial feature allows you to dial numbers recorded in your Call History with a single button press. (See "Display Dial" in the CALLER ID FEATURES section of this manual.) To use this feature, you need to program one or more area codes, so that the telephone knows whether to dial an area code or "1" as part of the number. You must program your home area code in order for Display Dial to work correctly. Then, if you receive a call from your home area code, the screen displays only the seven digits of the number you're calling (without an area code). When you press D, the phone dials the seven displayed digits. You can also program in up to two other local area codes. These are area codes that do not require dialing a "1" before them. After programming, if you receive a call from one of these area codes, the screen displays the 10 digits (three digits of area code plus seven digits of phone number). When you press D, the phone dials 10 digits, without inserting a "1" before the area code. If you receive a call from an area code not programmed in the phone, you will see 10 digits on the screen (the area code and the phone number). The phone will automatically dial "1" before the number when you press D. To 1 2 3 4 5 6 7 8 program your local area codes: Press U. Use the softkey to select NEXT. Use the softkey to select SETUP. Continue to select NEXT until the screen displays AREA CODE 1. Use the keypad to enter your home area code. Select CODE 2 to reach AREA CODE 2 (the screen displays any current local area code stored here). Select CODE 3, to reach AREA CODE 3 (the screen displays any current local area code stored here). Use the keypad to enter the three-digit local area code. Press U to exit, or select NEXT to go to the next feature. 16 CALLER ID SET UP Turn Off Caller ID with Call Waiting If you don't have Caller ID with Call Waiting service, you can turn this feature off (the phone comes with the feature on). 1 Press U. 2 Use the softkey to select NEXT. 3 Use the softkey to select SETUP. 4 Select NEXT until the screen displays CIDCW:ON. 5 Select CHANGE. The screen displays CIDCW:OFF. 6 Press U to exit or select NEXT to go to the next feature. Call List Options You can customize how the phone stores call information. Select whether the system stores information about ALL CALLS received, or for NO CALLS. The system comes set to ALL CALLS. 1 Press U. 2 Use the softkey to select NEXT. 3 Use the softkey to select SETUP. 4 Select NEXT until the screen displays LIST:ALL CALLS. 5 Continue to select CHANGE to display ALL CALLS or NO CALLS. 6 Press U or select DONE to exit. 17 CALLER ID FEATURES New Call Indicator The handset screen displays NEW CALL when showing unreviewed call information as you scroll through the call history. Call Announce This phone allows you to record a personalized announcement to be played from the speaker at the base each time a call is received from a telephone number you select. For example, you could record an announcement to say "Mom and Dad" each time you receive a call from your parents' telephone number. You can also record a personalized announcement to be played from the speaker at the base when PRIVATE or UNKNOWN calls are received. This feature lets you hear who is calling so you don't have to run to the display to identify the caller. You can program up to 20 call announcements. Each announcement can be up to five seconds long. Recording Call Announcements 1 2 3 Press U and use the softkeys to select NEXT, DIRECTORY, ANS SYS, and LOCAL in sequence. Select SETUP. The screen displays the number of the announcement on the first line and shows ENTER NUMBER: on the second line. To enter a number, use the keypad and the digits will appear on the display -- OR -- Select OPTION to enter PRIVATE CALLER as the call type -- OR -- Select OPTION twice to enter UNKNOWN CALLER as the call type. Select DONE when you see the entry you want displayed on the screen. Select RECORD. You will hear "Record after the tone," followed by a beep. Speak into the handset to record your announcement. RECORDING shows on the display. Select STOP when you are done speaking. The system will automatically play back your announcement for review. Select DONE to exit. 4 5 6 18