User manual AT&T 9357

9357_book/wc_1ATT 7/6/01 4:10 PM Page ii USER'S MANUAL Part 2 900 MHz Cordless Answering System with Caller ID/Call Waiting 9357 DRAFT 7/6/01 Please also read Part 1 -- Important Product Information AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones. 9357_book/wc_1ATT 7/6/01 4:10 PM Page iii © 2001 Advanced American Telephones. All rights reserved. Printed in China. Issue 1AT&T 07/01 9357_book/wc_1ATT 7/6/01 4:10 PM Page iv CONTENTS BEFORE YOU BEGIN . . . . . .1 About Caller Identification ............1 ANSWERING SYSTEM OPERATION AT THE BASE . . . . . . . . . . . . . .16 Audible Indicators........................16 Set the Clock................................16 About Mailboxes ..........................16 About Announcements ................16 Record Your Announcement ........17 Answering System Feature Setup............................18 Feature Summary .........................18 Listen To, Save & Delete Messages....................19 Call Screening/Intercept ..............20 Record a Memo............................20 Message Window Display.............20 INSTALLATION . . . . . . . . . .2 Before You Install ...........................2 Table/Desk Installation...................4 Wall Installation..............................5 TELEPHONE OPERATION . . .6 Answer a Call .................................6 Make a Call.....................................6 End a Call .......................................6 Redial .............................................6 Flash/Call Waiting...........................6 Hold ...............................................6 Change Channel.............................6 Handset Volume .............................6 Page/Handset Locator ....................7 Handset Ringer Style/ Battery Save ................................8 Temporary Tone Dialing.................8 Headset Jack...................................8 Operating Range ............................9 Display Screen Messages................9 ANSWERING SYSTEM OPERATION AT TOUCH TONE PHONE . . . . . . .21 Connect With the Answering System ....................21 Voice Menu ..................................21 Remote Access Commands ..........21 BATTERIES . . . . . . . . . . .23 Charging the Handset Battery Pack..............................23 Replacing the Handset Battery Pack..............................24 TELEPHONE MEMORY . . . .10 Store Memory Numbers...............10 Edit Numbers Stored in Memory ................................11 Delete Numbers Stored in Memory ................................12 Dial Memory Numbers.................12 IN CASE OF DIFFICULTY . . .25 CALLER ID OPERATION . . .13 About Call History .......................13 Review Call History .....................13 Delete Records from Call History.............................. 14 Dial a Displayed Number .............14 Store a Call History Record in Memory ................................15 Display Screen Messages............. 15 iv 9357_book/wc_1ATT 7/6/01 4:10 PM Page 1 BEFORE YOU BEGIN About Caller Identification (Caller ID) This product has a Caller ID with Call Waiting feature that works with service from your local phone service provider. Caller ID with Call Waiting lets you see who's calling before you answer the phone, even when you're on another call. You may need to change your phone service to use this feature. Contact your phone service provider if: · You have both Caller ID and Call Waiting, but as separate services (you may need combined service) · You have only Caller ID service, or only Call Waiting service · You don't subscribe to any Caller ID or Call Waiting services. You can use this product with regular Caller ID service, and you can use this product's other features without subscribing to either Caller ID or combined Caller ID with Call Waiting service. There are fees for Caller ID services, and they may not be available in all areas. This product can provide information only if both you and the caller are in areas offering Caller ID service, and if both telephone companies use compatible equipment. 1 9357_book/wc_1ATT 7/6/01 4:10 PM Page 2 INSTALLATION Before You Install 1 Choose a location for the base near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch. Install the handset battery. 2 a) Remove battery compartment cover by pressing on the indentation and sliding downward. b) Align two holes in plug with socket pins, and snap the plug into place. c) Place battery pack in compartment with the wires in the lower left corner, along the bottom of the battery pack. d) Replace cover by sliding it up into place. 2 9357_book/wc_1ATT 7/6/01 4:10 PM Page 3 INSTALLATION 3 Attach belt clip to the cordless handset (optional). To attach To remove 3 9357_book/wc_1ATT 7/6/01 4:10 PM Page 4 INSTALLATION Table/Desk Installation Modular telephone jack Standard electrical outlet 1 Connect the telephone line cord. 2 Connect the power cord. CL flashes in the Message Window. Use only the power cord supplied with this product. If you need a replacement, call 1 800 222­3111. 3 Charge the handset battery. Place the handset in the base. Charge the battery for at least 16 hours the first time. Check for dial tone. After the batteries are charged, pick up the handset and press P; you should hear a dial tone. Set the dial mode. If you have touch tone service, the phone is ready to use as soon as the batteries are charged. If you have dial pulse (rotary) service, you'll need to change the dial mode. · Press G on the handset to enter programming mode. · Press < or > until the screen displays DIAL MODE: and the currently selected mode. · Press s. The current setting blinks. · Press > to select TONE or PULSE. · Press s, to save the displayed mode. 4 5 4 9357_book/wc_1ATT 7/6/01 4:10 PM Page 5 INSTALLATION Wall Installation 1 2 Connect the telephone line cord. Connect the power cord. CL flashes in the Message Window. Use only the power cord supplied with this product. If you need a replacement, call 1 800 222­3111. Mount the base on the wall. 3 a) Align holes on base with mounting studs on wall jack. b) Place power cord as shown. c) Pull base down on mounting studs until it locks into place. 4 Follow Steps 3­5 in "Table/Desk Installation." 5 9357_book/wc_1ATT 7/6/01 4:10 PM Page 6 TELEPHONE OPERATION Answer a Call Press any key except O. Flash/ Call Waiting Access special telephone company subscriber services. Handset Volume While on a call, adjust volume of what you hear. Make a Call Press P, then dial the number -- OR -- Dial the number (use < to backspace and correct digits), then press P to call. End a Call Press O -- OR -- Place handset in base. Exit programming. Cancel a page. Hold Press to put a call on hold. Press again to release hold -- OR -- Lift the handset of an extension. Redial Press P, then press r to call last number dialed (up to 32 digits). Change Channel Switch to a clearer channel while on a call. Enter programming while not on a call. 6 9357_book/wc_1ATT 7/6/01 4:10 PM Page 7 TELEPHONE OPERATION Page/Handset Locator Press once to page the handset for up to one minute; press twice to cancel. Flashing quickly: a call is coming in Flashing slowly: the handset is in use On steadily: the handset is charging Lit when there are unreviewed Caller ID records 7 9357_book/wc_1ATT 7/6/01 4:10 PM Page 8 TELEPHONE OPERATION Handset Ringer Style/Battery Save You can select from four different handset ringer styles, or turn the ringer off and extend the battery life. 1 Make sure the handset is off. 2 Press G to enter programming mode. 3 Press > until the screen displays RINGER:. 4 Press s. The screen displays the current setting. 5 Press > to select 1, 2, 3, 4, or OFF. You will hear a sample of each ring. 6 Press s to choose the displayed ringer setting. Temporary Tone Dialing If you have dial pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing *. This is useful if you need to send touch tone signals for access to telephone banking or long-distance services. 1 Dial the number. 2 Press *. Buttons pressed after this send touch tone signals. 3 After you hang up, the phone automatically returns to dial pulse (rotary) service. Headset Jack You can use this telephone hands-free when you install any AT&T 2.5 mm headset, purchased separately. Plug the headset into the jack located on the right side of the handset (under the small rubber flap). Do not force the connection, but make sure the plug fits securely. 8 9357_book/wc_1ATT 7/6/01 4:10 PM Page 9 TELEPHONE OPERATION Operating Range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance -- which can vary with the locations of the base and handset, the weather, and the construction of your home or office. For best performance, keep the base antenna fully upright. If you receive a call while you are out of range, the handset might not ring -- or if it does ring, the call might not connect when you press P. Move closer to the base, then press P to answer the call. If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base. If you move out of range without pressing O, your phone will be left "off the hook." To hang up properly, walk back into range, periodically pressing O. Display Screen Messages Screen Displays: NO LINE RINGING CONNECTING PHONE PAGING HOLD When: The base is not connected to the telephone line, or the line is not working. There is a call coming in. The handset is waiting for a dial tone. The handset is in use. The base is paging the handset. There is a call on hold. EXTENSION IN USE Another extension on this line is off hook. BATTERY LOW The battery needs to be charged. 9 9357_book/wc_1ATT 7/6/01 4:10 PM Page 10 TELEPHONE MEMORY This cordless phone can store 20 telephone numbers with names, each up to 16 digits long. Entries are stored alphabetically. For consistency with Caller ID entries, you may wish to enter last names first. Note: Press O at any time to exit memory. Store Memory Numbers 1 2 3 Press G. The screen displays DIRECTORY. Press s. The screen displays ENTER NAME. Using the chart below, enter up to 15 characters for the name you're storing with the number. Use < to backspace and make corrections; use > to advance and add a space. Presses Dial Key 1 2 3 4 5 6 7 8 9 0 * # 1 1 A D G J M P T W 0 * & 2 B E H K N Q U X 3 C F I L O R V Y 4 2 3 4 5 6 S 8 Z 5 6 7 9 ' , - . # 10 9357_book/wc_1ATT 7/6/01 4:10 PM Page 11 TELEPHONE MEMORY 4 5 When you finish entering the name, press s. The screen displays ENTER NUMBER. Enter the telephone number. Use < to backspace and make a correction. Press r to store a pause in the dialing sequence. Press s to store your entry. The screen displays SAVING... and you'll hear a series of beeps confirming the entry. 6 Note: When memory is full the screen displays MEMORY FULL, an error tone sounds, and you will not be able to store a new number until you delete a stored number. Edit Numbers Stored in Memory 1 2 Press > (DIR). The screen displays DIRECTORY. Press < or > to scroll alphabetically through numbers stored in memory --OR-- Press the dial pad key for the first letter of the entry you want to edit. When the screen displays the number you want to edit, press s. Then press < or > until EDIT flashes. DIAL EDIT ERASE 973-555-0123 5/01 5:40PM OLD28 3 4 5 Press s. The screen displays the name and number. The flashing cursor appears at the end of the name. Use <, > and the dial pad keys to edit the name. Press s to move on to edit the number. Press s to save the edited information. You'll hear a series of beeps confirming the change. 11 9357_book/wc_1ATT 7/6/01 4:10 PM Page 12 TELEPHONE MEMORY Delete Numbers Stored in Memory 1 2 Press > (DIR). The screen displays DIRECTORY. Press < or > to scroll alphabetically through numbers stored in memory --OR-- Press the dial pad key for the first letter of the entry you want to delete. When the screen displays the number you want to delete, press s. Then press < or > until ERASE flashes. DIAL EDIT ERASE 973-555-0123 5/01 5:40PM OLD28 3 4 5 6 Press s. The screen displays ERASE NO YES and the number. The current choice flashes. Press < or > until YES flashes. Press s. You'll hear a series of beeps confirming the deletion. Dial Memory Numbers 1 2 Press > (DIR). The screen displays DIRECTORY. Press < or > to scroll alphabetically through numbers stored in memory --OR-- Press the dial pad key for the first letter of the entry you want to dial. When the screen displays the number you want to dial, press s. Then press < or > until DIAL flashes. DIAL EDIT ERASE 973-555-0123 5/01 5:40PM OLD28 3 4 Press s. The phone automatically dials the number. 12 9357_book/wc_1ATT 7/6/01 4:10 PM Page 13 CALLER ID OPERATION Indicates repeat call Caller's name Caller's telephone number Date of call Time of call Position of call in call history About Call History This phone assigns each incoming call a number from 1 to 50. The most recent call will have the highest number. When the memory is full, the oldest call information is deleted to make room for new incoming call information. For each call that comes in, the screen displays the following information between the first and second rings: · Your caller's name (15 letters are sent by your telephone company) · The caller's area code and telephone number · The time and date of the call · The position of the call in call history. If you answer a call before the information appears on the screen, it will not be in the call history. Note: Press O at any time to exit call history. Review Call History The screen displays call information for about 15 seconds after it has been received. 1 Press < (CID) to view call history. 2 Use < and > to scroll through records in call history. 13 9357_book/wc_1ATT 7/6/01 4:10 PM Page 14 CALLER ID OPERATION Delete Records from Call History Delete a Specific Call 1 2 Locate the record you want to delete from call history. Press s, then press < or > until ERASE flashes. DIAL PGM ERASE 973-555-0123 5/01 5:40PM OLD28 3 4 5 Press s. The screen displays ERASE NO YES ALL and the phone number. The current choice flashes. Press < or > until YES flashes. Press s. You'll hear a series of beeps confirming the deletion. While viewing call history, press s, then press < or > until ERASE flashes. DIAL PGM ERASE 973-555-0123 5/01 5:40PM OLD28 Delete All Calls 1 2 3 4 5 Press s. The screen displays ERASE NO YES ALL and the phone number. The current choice flashes. Press < or > until ALL flashes, then press s. The screen displays ERASE ALL NO YES. The current choice flashes. Press < or > until YES flashes. Press s. You will hear a series of beeps confirming the deletion. Dial a Displayed Number 1 2 Locate the record in call history that you want to dial. Press s, then press < or > until DIAL flashes. DIAL PGM ERASE 973-555-0123 5/01 5:40PM OLD28 3 4 The phone number will be displayed in the format it was received. If you wish to change how the number is dialed, press #. The screen displays any alternate dialing sequences available for this call (area code + number; 1 + area code + number; 1+ number; number only). Press P when the number is correctly displayed for dialing. 14 9357_book/wc_1ATT 7/6/01 4:10 PM Page 15 CALLER ID OPERATION Store a Call History Record in Memory 1 2 Locate the record in call history you want to store in memory. If you wish to change how the number is stored, press #. The screen displays any alternate dialing sequences available for this call (area code + number; 1 + area code + number; 1+ number; number only). Press s, then press < or > until PGM flashes. DIAL PGM ERASE 973-555-0123 5/01 5:40PM OLD28 3 4 Press s twice to store the call information in memory. You'll hear a series of beeps confirming the number was stored. Display Screen Messages Screen Displays: BLOCKED NAME BLOCKED CALLER UNKNOWN NAME UNKNOWN CALLER When: The other party is blocking name information. The other party is blocking name and number information. Your phone company is unable to receive information about this caller's name. Your phone company is unable to receive information about this caller's name and number. 15 9357_book/wc_1ATT 7/6/01 4:10 PM Page 16 ANSWERING SYSTEM OPERATION HEADLINE LEFT AT THE BASE HEADLINE L-SUB Audible Indicators This system gives you voice prompts for feature operations and voice confirmations when you press a button or complete an operation. Set the Clock 1 2 3 4 5 With answering system on, press U until the system announces,"Change clock." Press S until the system announces the correct day, then press t. Press S until the system announces the correct hour, then press t. Press S until the system announces the correct minutes, then press t. The system announces the current clock setting. Press an MBOX/STOP button to exit programming. About Mailboxes This answering system has three voice mailboxes. Callers using a touch tone phone can select the mailbox in which their messages will be recorded by pressing * 1, * 2, or * 3 while the system plays the outgoing announcement. All other messages will be recorded in Mailbox 1. About Announcements · You can record up to two different announcements -- one for normal answering and one for when you've set the system to play the announcement only. Use normal answering when you want the system to record callers' messages. Use Announce Only when you want to give information to callers without accepting messages. If you choose not to record an announcement, the system answers with a pre-recorded announcement. The normal answering pre-recorded announcement says: "Hello. Please leave a message after the tone." The Announce Only pre-recorded announcement says: "We're sorry, messages to this number cannot be accepted." By setting Announce Only to On or Off, you decide which announcement your callers will hear when the system answers a call (the system comes set for normal answering, with Announce Only turned off). See "Change Announce Only" on page 18 to change your announcement selection. · · · · 16 9357_book/wc_1ATT 7/6/01 4:10 PM Page 17 ANSWERING SYSTEM OPERATION AT THE BASE Select a feature setting Confirm/review feature setting Record outgoing announcement Delete outgoing announcement, messages Enter Answering System feature setup and choose a feature to set Turn Answering System on or off Record Your Announcement NOTE: If you have assigned different mailboxes to different people, be sure to tell callers in your announcement to press * 1, * 2, or * 3 while the announcement is playing to leave a message in the appropriate mailbox. Remember to leave a few seconds blank at the end of your recorded announcement to allow callers time to select a mailbox. 1 2 Press U until you hear "Change announcement." Press /. After you hear "Now recording" followed by a beep, speak toward the base to record an announcement up to 90 seconds long. NOTE: You may wish to leave several seconds of blank time at the end of your recorded announcement to allow callers enough time to select a mailbox. Press any MBOX/STOP button to stop recording. The system plays back your recorded message. To review your announcement at any time: 1 Press U until you hear "Change announcement." 2 Press any MBOX/STOP button. To delete your announcement: Press D during announcement playback. The system will use the pre-recorded announcement until you record a new one. 3 17