User manual AT&T 9370

9370_to make pdf_1ATT 6/12/00 2:06 PM Page ii USER'S MANUAL Part 2 900 MHz Cordless Answering System Speakerphone 9370 with Caller ID/Call Waiting REVISED 6/12/00 Please also read Part 1 -- Important Product Information AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones. 9370_to make pdf_1ATT 6/12/00 2:06 PM Page iii © 2000 Advanced American Telephones. All rights reserved. Printed in Mexico. 847479457 Issue 1AT&T 6/00 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 1 CONTENTS BEFORE YOU BEGIN ........................3 About Caller ID with Call Waiting............3 About Home and Local Area Codes........3 Store a Number and Name from Call History .............................................27 View Memory Numbers ............................27 Delete Memory Numbers ........................28 Edit Memory Numbers..............................28 Priority Ring Numbers ..............................29 Dial a Memory Number from the Handset ...................................29 Dial a Memory Number from the Base..........................................29 INSTALLATION.................................4 Before You Install...........................................4 Installing Your Phone.....................................5 FEATURE SETUP ..............................7 Softkeys............................................................7 Message Window Display for Feature Setup.............................................7 Telephone Feature Setup.............................8 Caller ID Feature Setup ...............................9 Answering System Feature Setup............10 Caller Specific Outgoing Announcement Feature Setup.............15 Talking Caller ID Feature Setup...............15 ANSWERING SYSTEM OPERATION At the Base..................................30 Audible Indicators.......................................30 About Mailboxes .........................................30 Announcement Play/Silent ........................30 Answering Calls...........................................31 Call Screening/Intercept ............................31 Announcement Bypass ..............................31 Record a Memo ..........................................31 Listen to, Save & Delete Messages..........32 Message Window Display..........................33 TELEPHONE OPERATION At the Handset ............................19 Make, Answer, or End a Call .....................19 Handset Volume...........................................19 Flash .................................................................19 Preview a Number......................................19 Redial .............................................................20 Temporary Tone ..........................................20 Mute ...............................................................21 Hold ...............................................................21 Intercom........................................................20 Record a Phone Conversation ................21 Changing Channels .....................................22 Headset Jack.................................................22 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone ........................34 Call Screening ..............................................34 Connect with the Answering System.......34 Remote Access Commands......................35 Voice Help Menu.........................................37 Audible Signals .............................................37 CALLER ID OPERATION..................38 Call Waiting ..................................................38 Incoming Call History................................38 Memory Match ............................................38 Review Call History ...................................39 Display Dial...................................................39 Delete Call Records from Call History .............................................40 Caller ID Display Messages.......................41 TELEPHONE OPERATION At the Base..................................23 Make, Answer, or End a Call .....................23 Base Ringer/Speaker Volume ....................23 Flash ...............................................................23 Redial .............................................................23 Mute ...............................................................23 Hold ...............................................................23 Page/Intercom ..............................................24 Handset Locator .........................................24 OPERATING RANGE .......................42 BATTERIES ....................................43 Battery Life ...................................................43 Charge the Handset Battery Pack ..........43 Replace the Handset Battery Pack .........45 TELEPHONE MEMORY/DIRECTORY...25 Store a Number in Memory ...................25 Store a Pause in a Memory Number......26 Store a Name with a Memory Number ...................................26 Replace a Stored Number ........................26 IN CASE OF DIFFICULTY ................46 INDEX ..........................................50 1 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 2 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 3 BEFORE YOU BEGIN About Caller ID with Call Waiting This product has a Caller ID with Call Waiting feature that lets you see who's calling while you're on another call. To use this feature, you may need to change your phone service. Contact your local phone service provider if you have: · no Caller ID or Call Waiting service · either Caller ID or Call Waiting as a single service · both Caller ID and Call Waiting, but as separate services (you may need combined service). You can also use this product with regular Caller ID service or no Caller ID services. To turn off this phone's Caller ID with Call Waiting feature, see the FEATURE SETUP section of this manual. There may be fees for Caller ID services, and such services may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering Caller ID service, and if both telephone companies use compatible equipment. About Home and Local Area Codes Always program your home area code, and, if you need them, your local area codes (up to four -- see page 9). Programming these area codes will change how numbers are displayed in the call history, and will allow for correct operation of the Display Dial feature (see page 39). If you dial 7 digits (phone number, no area code) 10 digits (area code + phone number) -- OR -- 11 digits (1 + area code + phone number) If you dial 11 digits (1 + area code + phone number) 10 digits (area code + phone number) For Calls within your home area code Calls within your home area code Enter as Home Code Your home area code 000 For All calls outside your home area code Some calls outside your home area code Enter as Local Codes No Local Area Codes Area codes that do not require a "1" If you dial 10 digits (area code plus phone number) for calls within your own area code, include your area code as a Local Area Code. 3 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 4 INSTALLATION Before You Install Choose a location for the base near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch. For optimum performance, install the base on the highest floor of your home. 4 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 5 INSTALLATION Table/Desk and Wall Installation 1 Install the handset battery. a) Remove battery compartment cover by pressing on indentation and sliding downward. c) Replace cover by sliding it on its track up over battery case until it snaps firmly into place. b) Plug battery pack connector into handset, and place battery pack and wires into compartment. 2 Attach belt clip to the cordless handset (optional). NOTE: The handset cannot be charged in the face-up position when the belt clip is attached. a) Slide down into grooves to attach. b) Push up and away to remove. NOTE: Connect power to the base unit before placing the handset in the cradle. 5 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 6 INSTALLATION Modular telephone jack Standard electrical outlet 3 Connect the telephone line cord. If you are wall mounting the phone, use the short line cord and press the excess cord into the groove on the bottom of the base. 4 Connect the power cord. 5 6 7 8 9 10 11 Mount the base on the wall. (WALL MOUNTING ONLY) Hold the base so the mounting knobs on the standard wall jack will fit into the holes on the bottom of the base. Slide the base down onto the knobs until it locks into place. Charge the handset battery. Place the handset face up or face down in the base. Charge the battery at least 12 hours the first time. After the first charge, the battery will quick-charge in only six hours. Check for dial tone. After the batteries are charged, lift the handset and press P; you should hear a dial tone. Set up Telephone features. See page 8. Set up Caller ID features. See page 9. Set up Answering System features. See pages 10­14. Set up Caller Specific Outgoing Announcements and Talking Caller ID. See pages 15­18. 6 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 7 FEATURE SETUP Softkeys Use the two "softkeys" on the handset, shown in the illustration, to access many features. 1 Press U to begin viewing options. When you see arrows on the display MENU SETUP INTERCOM screen, you can use the < and > buttons beneath the softkeys to scroll through choices or move to the next display. 2 Press the softkey below the operation indicated on the display screen to select that operation. Softkey Access system features to program Softkey < and > buttons Message Window Display for Feature Setup The message window on the base displays messages during feature setup. Window Displays: When: System is in Setup Mode You have pressed c System is in Setup Mode and Ring Select is set to Toll Saver SU CH SA 7 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 8 FEATURE SETUP Telephone Feature Setup At the handset, you can set up one feature at a time, or you can set up a feature and then move on to set up another feature. 1 2 3 Make sure the phone is off ( is not displayed). Press U, then >, and use the softkey to select SETUP. Select DONE if needed to reach the feature you want to set, then use the CHANGE softkey to scroll through the options for that feature. Select DONE again when the desired choice is displayed to save your selection and move to the next feature. SETUP MENU INTERCOM 4 When you have finished setting Telephone features, you can continue on to set up Caller ID features. To exit Feature Setup, press U. Dial Mode If you have touch tone service, the phone will be ready to use as soon as the battery is charged. Change this setting only if you have dial pulse (rotary) service. This setting affects both the handset and the base. DIAL MODE:TONE CHANGE DONE DIAL MODE:PULSE CHANGE DONE Handset Ringer Off / Battery Save When the Ringer is set to OFF, the handset stays ready to use for up to 30 days before you have to return it to the base for recharging. When the Ringer is off, the Intercom/Handset Locator feature does not work, and the screen does not display incoming call information. However, the call information is stored in the call history. When the Ringer is on, the handset stays ready to use for up to fifteen days, and all features are active. RINGER: ON CHANGE DONE RINGER: OFF CHANGE DONE Handset Ringer You can choose from four different handset Ringer styles. Select DONE to choose a Ringer style. RING TYPE: 1 CHANGE DONE 8 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 9 FEATURE SETUP Caller ID Feature Setup You can set up Caller ID features at the handset right after setting up the final Telephone feature (Handset Ringer), by programming your Home Area Code. Otherwise, follow Steps 1-4 in "Telephone Feature Setup" on page 8 to begin setting up Caller ID features. Program Home and Local Area Codes Your "home area code" is usually the area code from which you are dialing. "Local area codes" are area codes for which you must dial an area code but not "1." Always program your home area code, and, if you need them, up to four local area codes to allow for correct operation of the Display Dial feature (see page 39). NOTE: Do not select CHANGE. Instead, when screen displays AREA CODE 1: 1 Use the keypad to enter your home area code (AREA CODE 1). 2 Select CODE 2 to reach AREA CODE 2 (the screen displays any current local area code AREA CODE 1:000 CODE 2 DONE stored here). Use the keypad to enter a three-digit local area code. 3 Continue as in Step 1 for area codes 3, 4 and 5 as needed. 4 Select DONE when finished. Caller ID with Call Waiting You must subscribe to Caller ID with Call Waiting service (a combined service) in order for this feature to work. If you don't have Caller ID with Call Waiting service, turn this feature off. CIDCW: ON CHANGE DONE CIDCW: OFF CHANGE DONE Call List Options Choose whether the system stores information about ALL CALLS received, or for NO CALLS. LIST:ALL CALLS CHANGE DONE LIST:NO CALLS CHANGE DONE 9 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 10 FEATURE SETUP Answering System Feature Setup Stop recording; Exit Answering System Feature Setup Delete selected announcement Scroll through screen options Record/review outgoing announcement Use with other buttons to change settings Scroll through screen options Set/review answering system features Set/review day and time At the base, you can set up one feature at a time, or you can set up a feature, and then move on to set up another feature. The system provides audible prompts as you set up Answering System features. 1 2 3 4 5 Make sure the answering system is on, and press * (CHANGE) on the base. The Message Window displays CH. Press 9 (SETUP) to reach the feature you want to set (the current feature will be announced by the system). Press 4 (REPEAT) or 6 (SKIP) to scroll through the options for that feature. Press 9 (SETUP) again when the desired choice is displayed to save your selection and move to the next feature. To exit Answering System Feature Setup at any time, press X or x. 10 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 11 FEATURE SETUP Select Your Announcement NOTE: For information about how to record your announcements, see page 13. · · You can record up to three different announcements -- A, B, and AO. Announcements A and B are used when you want the system to record callers' messages. Announcement AO (Announce Only) is used when you want to give information to callers without accepting messages. By selecting A, B, or AO, you decide which announcement your callers will hear when the system answers a call (the sysetem comes set to A). 1 2 3 Press 9 (SETUP) until the system announces "Selected announcement is...." Press 4 (REPEAT) or 6 (SKIP) to choose announcement A, B, or AO. Press 9 (SETUP) when your choice is announced and displayed. · Ring Select / Toll Saver Choose how many times the phone will ring before the system answers a call (preset to 4). Set for 1 to 7 rings, or set to SA for Toll Saver. With Toll Saver active, the system answers after two rings when you have new messages and after four rings when you have no new messages. 1 Press 9 (SETUP) until the system announces "Number of rings..." 2 Press 4 (REPEAT) or 6 (SKIP) to choose Ring Select setting. 3 Press 9 (SETUP) when your choice is announced and displayed. Audible Message Alert When Message Alert is on, the base beeps once every 15 seconds when new mesages have been received. The Message Window displays for on and for off. 1 Press 9 (SETUP) until the system announces "Message Alert is..." 2 Press 4 (REPEAT) or 6 (SKIP) to choose your setting. 3 Press 9 (SETUP) when your choice is announced and displayed. 11 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 12 FEATURE SETUP Change Remote Access Code Access features and functions of the answering system from a touch tone phone. The Remote Access Code is preset to 500. NOTE: Do not use the same code as the Priority Calling Code. 1 2 Press 9 (SETUP) until the system announces "Remote access code is..." Press 4 (REPEAT) or 6 (SKIP) to change the first digit, then press 9 (SETUP) to move to the next digit. Repeat for second and third digits. Press 9 (SETUP) when your choice is announced and displayed. 3 Priority Call Signal When a caller enters the Priority Calling Code from a touch tone phone, the system "chirps" to alert you that you have a Priority Call. You'll need to provide select callers with the Priority Calling Code (preset to 999) in order for them to use this feature. 1 Your caller dials your telephone number from a touch tone phone. 2 When the announcement begins to play, your caller can enter the Priority Calling Code. 3 The system "chirps," then pauses. This continues for up to 30 seconds, unless you answer the phone, or the system picks up the call. 4 If you do not answer, your caller can press 5 to stop the Priority Call signal. 5 The caller can press 1 or 2 to leave a message in Mailbox 1 or Mailbox 2. Change Priority Calling Code Change the code a caller enters to alert you that you have a Priority Call. The Priority Calling Code comes set to 999. NOTE: Do not use the same code as the Remote Access Code. 1 2 Press 9 (SETUP) until the system announces "Priority Calling Code is..." Press 4 (REPEAT) or 6 (SKIP) to change the first digit, then press 9 (SETUP) to move to the next digit. Repeat for second and third digits. Press 9 (SETUP) when your choice is announced and displayed. 3 12 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 13 FEATURE SETUP Review Feature Settings Check the status of the answering system feature settings by pressing 9 (SETUP) on the base. Record Your Announcement from the Base · You can record up to three different announcements -- A, B, and AO -- that callers will hear when the system answers a call. Each announcement can be up to three minutes long. Announcements A and B are used when you want the system to record callers' messages. Announcement AO (Announce Only) is used when you want to give information to callers without accepting messages. If you choose not to record an announcement for A or B, the system answers with a prerecorded announcement: "Hello. Please leave a message after the tone." The system does not have a prerecorded announcement for AO. For Announcements A and B, make sure you indicate in your announcement who has been assigned to each mailbox, and that callers should press 1 or 2 to access the appropriate mailbox. · · · NOTE: For best sound quality, record your announcement from the cordless handset (see "Remote Access Commands" in ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone on page 35). 1 If the announcement you want to record is the currently selected announcement (A, B, or AO) go to Step 2. If not, select the announcement by following the instructions in "Select Your Announcement" on page 11, then go to Step 2 below. Press * (CHANGE) on the base. Press 7 (ANNC) . At the prompt, begin recording your announcement. Speak in a normal tone of voice, about nine inches from the microphone. When you are finished, press X or x. If the announcement did not record successfully, you'll hear an error tone. Record the announcement again. 2 3 4 5 To review the announcement at any time, press 7 (ANNC). NOTE: The total recording time for this system is about 12 minutes. Since all messages, memos, and announcements contribute to that time, a short outgoing announcement is recommended. 13 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 14 FEATURE SETUP Delete an Announcement 1 If the announcement you want to delete is the currently selected announcement (A, B, or AO) go to Step 2. If not, select the announcement by following the instructions in "Select Your Announcement" on page 11, then go to Step 2 below. Press 7 (ANNC) on the base. Press D while the announcement is playing. The system beeps once when the announcement is deleted. Press * (CHANGE). The Message Window displays CH. Press 8 (CLOCK). The system announces the current day setting. To change the day setting, hold down 4 (REPEAT) or 6 (SKIP) until the correct day is announced. Then release the button. Press 8 (CLOCK). The system announces the current hour setting. To change the hour setting, hold down 4 (REPEAT) or 6 (SKIP) until the correct hour is announced. Then release the button. Press 8 (CLOCK). The system announces the current minutes setting. To change the minutes setting, hold down 4 (REPEAT) or 6 (SKIP) until the correct minutes are announced. Then release the button. Press 8 (CLOCK). The system announces the new day and time. 2 3 Set the Clock 1 2 3 4 8 To check the current clock setting at any time, press 8 (CLOCK). 14 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 15 FEATURE SETUP Caller Specific Outgoing Announcement Feature Setup Record personalized announcements -- Caller Specific Outgoing Announcements -- that can be played to select callers. You can program Caller Specific Outgoing Announcements to match: specific telephone numbers, or callers who choose to block their name and number when calling (private calls), or · callers from areas in which Caller ID information is not transmitted (unknown calls). Callers from the numbers and call types you designate will hear your special announcement, not the "regular" announcement. You can set the system to record callers' messages after your special announcement plays, or to give information to callers without accepting messages (see Step 9 in "Review Caller Specific Outgoing and Talking Caller ID Announcements" on page 17). You can program up to three Caller Specific Outgoing Announcements. Each announcement can be up to three minutes long. · · Talking Caller ID Feature Setup You can also record announcements to be played at the base -- Talking Caller ID -- when a call is received from a telephone number or call type you program. The Talking Caller ID Announcement will play once, then the phone will ring normally. You can program up to 10 Talking Caller ID Announcements. Each announcement can be up to five seconds long. Record Caller Specific Outgoing and Talking Caller ID Announcements from the Handset 1 2 3 Make sure the phone is off ( is not displayed). Press U. Use the softkey to select DIR. MENU CALL ID DIR 4 Select ANS SYS. MEM DIRECTORY ANS SYS 15 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 16 FEATURE SETUP 5 To record a Caller Specific Outgoing Announcement, select OUTGOING -- OR -- To record a Talking Caller ID Announcement, select LOCAL. Select ADD. The screen displays ENTER NUMBER:. ANNOUNCEMENTS OUTGOING LOCAL -- OR -- 6 LOCAL REVIEW ADD 7 8 9 Use the keypad to enter the digits (up to 24) of the incoming phone number, then select DONE -- OR -- Press >, then select DONE to match incoming PRIVATE CALL information -- OR -- Press > >, then select DONE to match UNKNOWN CALL information. Select RECORD. Using the handset, record an announcement. Select STOP when you are finished recording. The system plays the announcement you just recorded. The screen displays the number or call type matched to this announcement. To change the recording, select RE-RECORD -- OR -- Select DONE. If you have not recorded all announcements, begin again at Step 5. ENTER NUMBER: DONE 5550123 RECORD 10 RECORDING... STOP 11 5550123 RE-RECORD DONE 16 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 17 FEATURE SETUP Review Caller Specific Outgoing and Talking Caller ID Announcements 1 2 3 Make sure the phone is off ( is not displayed). Press U. Use the softkey to select DIR. MENU CALL ID 4 Select ANS SYS. MEM 5 To review a Caller Specific Outgoing Announcement, select OUTGOING -- OR -- To review a Talking Caller ID Announcement, select LOCAL. Select REVIEW. The screen displays the first announcement. Use < or > to display the announcement you want to review. Select OPTIONS. DIRECTORY ANS SYS DIR ANNOUNCEMENTS OUTGOING LOCAL -- OR -- 6 7 8 OUTGOING REVIEW ADD 1 31755 50123 OPTIONS DONE 1 31755 50123 RE-RECORD PLAY 9 Select PLAY. The system plays the announcement. You can select STOP to stop playback -- OR -- Select RE-RECORD to change the announcement -- OR -- For Caller Specific Outgoing Announcements only, press >, then select ANN ONLY, then select CHANGE to turn the Announce Only feature ON or OFF. Select DONE to exit. 1 31755 50123 RE-RECORD PLAY 1 3175550123 DELETE ANN ONLY 10 17 9370_to make pdf_1ATT 6/12/00 2:07 PM Page 18 FEATURE SETUP Delete Caller Specific Outgoing and Talking Caller ID Announcements 1 2 3 Make sure the phone is off ( is not displayed). Press U. Use the softkey to select DIR. MENU CALL ID 4 Select ANS SYS. MEM 5 To delete a Caller Specific Outgoing Announcement, select OUTGOING -- OR -- To delete a Talking Caller ID Announcement, select LOCAL. Select REVIEW. The screen displays the first announcement. DIRECTORY ANS SYS DIR ANNOUNCEMENTS OUTGOING LOCAL -- OR -- 6 OUTGOING REVIEW ADD 7 8 9 Use < or > to display the announcement you want to delete. Select OPTIONS. Press >. 1 31755 50123 OPTIONS DONE 1 31755 50123 DELETE DONE 10 Select DELETE. The announcement is deleted, and the remaining announcements are renumbered. 18