User manual AT&T 984

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1 USER'S MANUAL Part 2 AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 Please also read Part 1 -- Important product information © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page I Contents Before you begin.............................2 Parts list ................................................2 Tools needed .......................................2 DSL users .............................................4 Glossary ................................................5 Programmable features list ..............8 Audible signals .................................12 Installation .......................................13 Battery installation ...........................13 Table/desk installation .....................15 Wall installation ................................17 Convenience ports .........................21 Menu operation.............................22 Menu structure .................................23 Shortcut to language menu ...........24 Rapid scroll ........................................24 Feature setup .................................25 Set one touch preference ..............25 Assign an extension number to your phone ..............................26 Turn the ringer on or off for each line .........................................27 Select the ringer type .....................28 Set delay ring .....................................29 Turn auto-mute on or off ..............30 Set dial mode ....................................31 Turn hold reminder on or off ......31 Set the time and date .....................32 Turn line usage on or off for each line .........................................33 Assign the prime line (line preference) ...........................34 Set automatic mode ......................35 Set the scroll rate ............................36 Turn screen backlight on or off ...37 Turn COVM indicators on or off for each line ................38 Reset COVM indicator ..................39 Telephone operation ..................57 Make or answer a call .....................57 Switch between handset, headset and speakerphone .......59 Timer ...................................................59 Call privacy ........................................60 Do not disturb ..................................60 Volume ................................................61 Redial ...................................................61 Redial stack ........................................62 Auto redial .........................................62 Hold .....................................................63 Switch between lines ......................63 Mute ....................................................64 Flash .....................................................64 Temporary tone dialing ..................64 i Contents Product overview............................1 Program home and local area codes .....................................40 Assign the line group for this phone ......................................41 Erase all settings and return the phone to default settings ...........42 Set answering system status .........43 Set your phone for single phone operation .......................................44 Set answer delay ...............................45 Set auto-attendant pickup delay ...................................46 Set auto-attendant day and night times .....................................47 Turn toll saver on or off ................49 Program the remote code ............50 Set message length ..........................51 Turn audible message alert on or off .........................................52 Turn monitor on or off ..................53 Turn DTAD intercept on or off .........................................54 Set this phone to be the Centrex console phone .............55 Set the Centrex console delayed ring time .........................56 Set the display language ..................56 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page II Contents Conference calls ...............................65 Transfer a call ....................................66 Low battery indicator .....................67 Lights and what they mean ..........68 One touch operation..................70 Store a number in a one touch location ......................71 Review a one touch entry ...........73 Dial a one touch number ..............74 Directory operation....................75 Menu structure .................................75 Store a name and number in the directory .................................76 Review directory entries ...............79 Edit a directory entry .....................80 Dial a number from the directory ........................................81 Remove a name and number from the directory ......................81 Remove all entries from the directory ........................................82 Intercom operation ...................83 Basic intercom operations ............84 Make an intercom call with the handset ....................................85 Make an intercom call with the speakerphone or headset ..........86 Answer an intercom call ................87 End an intercom or page call ........87 Page a specific extension (single-phone page) .....................88 Answer a single-phone page .........88 Page all system phones ...................89 Answer a system-wide page .........89 Make an intercom conference call ....................................................90 Room monitor ..................................90 Caller ID operation.....................91 Menu structure .................................92 Caller ID display ...............................92 Call waiting ........................................93 Calls received on two or more lines simultaneously .....................93 Display screen messages ................94 Message waiting and NEW CALL light .........................95 Call history ........................................95 Remove calls from call history .....................................97 Dial a number from call history .....................................98 Save a name and number from call history to the directory .....99 Save a number from call history to a one touch location ...........100 Answering system DTAD operation ...........................101 Turn answering system on or off .......................................101 Enter DTAD mode .......................101 Menu structure ..............................102 Record an outgoing announcement ............................103 Review an outgoing announcement ............................104 Remove an outgoing announcement ............................105 Monitor incoming calls .................105 Intercept an incoming message ........................................105 Listen to your messages ..............106 Remove messages ..........................108 Record a memo .............................108 Record a phone conversation ....109 Audible message alert ..................109 Answering system Auto-attendant operation ............110 Auto-attendant sequence for callers .....................................111 Review an auto-attendant outgoing announcement ..........112 Record an auto-attendant outgoing announcement ..........113 ii 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page III Answering system Remote operation ........................116 Connect with the answering system ......................116 Remote commands .......................117 Adding a fax machine ............118 Using a fax switch ..........................118 General product care .............119 Technical specifications ........120 In case of difficulty ...................121 Expanding the phone system .............................................128 Line groups ......................................128 Private lines .....................................130 Centrex operation.....................131 Setup checklist ................................131 Enable the console phone ...........131 Console operation ........................131 Set ring delay duration .................132 Answer a delayed ring ..................132 Pick up another station's line .....132 Index ................................................133 iii Contents Remove an auto-attendant outgoing announcement ..........114 Using multiple auto-attendants ..........................115 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page IV 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1 Product overview The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2.5mm headsets (sold separately). The 984 allows paging, intercom and call transfers between system phones and is capable of connecting three parties in a conference call. This phone also features a 32-number memory for faster dialing and has a directory which can store up to 200 additional numbers with names. This phone has a caller ID feature which supports caller ID with call waiting service. (Caller ID services are subscriber services available from many local telephone companies for a fee.) There are two convenience ports available for connecting the phone to another device such as a fax machine or modem. Your 984 also features a built-in digital answering system which can store approximately 20 minutes of messages, memos, phone calls and announcements for a total of up to 99 messages. You can access the answering system from a remote, non-system touch tone phone or from another system phone. This 984 telephone is equipped to function as an auto-attendant in a multi-phone system. An auto-attendant phone can pick up and redirect incoming calls to other extensions in your phone system. You may designate more than one auto-attendant for your phone system. (See Answering system Auto-attendant operation beginning on page 110 for details.) The 984 is compatible with Centrex service. Centrex is a special subscriber service which may be available from your local telephone company for a fee. If you subscribe to Centrex service, refer to the Centrex operation section of this manual, beginning on page 130. This user's manual contains detailed instructions for installing, programming and operating your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984. Please be sure to read Before you begin starting on page 2 before installing this phone. 1 Product overview This AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See Before you begin starting on page 2 and Expanding the phone system beginning on page 128 for details.) 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2 Before you begin Parts list Before you begin Your box should include: This user's manual QUICK START GUIDE Quick start guide AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 This Quick Start Guide provides basic instructions. For additional installation options and complete instructions which allow you to use all features of this phone, refer to your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 User's Manual, Part 2. Installation Installation of a DSL splitter may be required to use the advanced features of this telephone if you have DSL (digital subscriber line) service. Please see DSL users starting on page 4 of your User's Manual, Part 2 for details. If you are installing multiple phones in your phone system, you must install and program one set at a time. Each phone MUST be assigned a unique extension number. Battery installation Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the dial pad keys and the one touch or redial features. No other features will work until power is restored. 1. Remove the wedge from the underside of the base unit. Press on the tabs and pull the wedge away from the phone. continued on page 2 1 Wallet card One short line cord Two long line cords Handset Base unit with wedge attached Coiled handset cord Power adapter Tools needed You will also need a small Phillips head screw driver to install your phone. 2 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 3 This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed. NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions and 15 telephone lines in the phone system. · You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you're installing the phone. The total length of telephone wiring used in this system MUST NOT be more than 600 feet as it may cause interference with the advanced features of this telephone. Identify the number of phone lines you'll use. Plan the layout of your phone system. All connected phones must have the same line 1 phone number for the intercom and paging features to work. Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. If you try to assign the same extension number to a second phone, you will hear a repeating short ring and the screen display will include EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. See Assign an extension number to your phone on page 26 of this manual for directions. Decide if you want a private line. A private line does not appear on all connected phones. Choose your setting for each feature. You will need to program the features after installation. See Programmable features list beginning on page 8 for a brief description of the features. See the Feature setup section beginning on page 25 for programming instructions. · · · · · 3 Before you begin This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 4 DSL users Before you begin Connecting a DSL line to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service. Also, DSL lines usually have microfilters, which keep the DSL signals from interfering with your telephone's sound quality. These same microfilters will also block the data signals that this telephone system uses to support some telephone system features. Therefore, the advanced features of this phone may not work properly when DSL microfilters are installed on L1/L2 of your phone system. However, you can use a DSL splitter to prevent these problems. For only one or two DSL lines, install it/them into L3/L4 on the back of the phone. If your system will only use two or three phone lines, plug a single non-DSL telephone line into L1/L2. (Turn off the L2 line usage lights.) Be sure to use the microfilter(s,) which were probably provided when DSL was installed, on lines 3 and/or 4 if the lines have DSL, to protect the sound quality. If you have two telephone lines, one of which is DSL, which both appear at a single wall jack, use a Triplex adapter to separate the lines at the wall jack. Call 1 (800) 222-3111 if you need help doing this. If you must install a DSL line into L1/L2 on the back of the phone, use a DSL splitter. Lines 1 and 2 share a telephone jack, so if you need to install a DSL line for telephone line 1 or line 2, you will need additional equipment to avoid interference. Any telephone line connected to L1/L2 cannot have a microfilter. It must have a DSL splitter. Use a dual line DSL splitter or a two-line DSL filter. Call 1 (800) 222-3111 if you need help doing this. Installation, by your DSL service provider or other professional, of a DSL splitter (not a microfilter) as close as possible to the protection block or network interface (where the telephone line enters the house) may resolve DSL interference. (It may be necessary to use a DSL splitter intended for outdoor use.) A DSL splitter allows the data and voice signals to use the same telephone line without interfering with each other. AT&T cannot supply the DSL splitter. Please contact your DSL service provider or professional contractor for details about obtaining and installing a DSL splitter. Your DSL service provider may require you to bear any installation costs. AT&T and the manufacturer of this product have no affiliation with your DSL provider and the type or quality of services they offer. Installation must be performed at your own expense and AT&T cannot troubleshoot or provide installation support. 4 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 5 If you are a new DSL customer, your DSL service provider will probably ask you if you have more than one telephone line in your home or business, or if you are installing a phone system. If you answer yes, your DSL service provider will probably advise you that you need a splitter. In most cases, your DSL service provider will supply you with the proper splitter for your specific situation. The DSL splitter, installed properly, should help overcome any interference between the DSL signal and the signals sent by your phone system. AT&T shall not be responsible for the cost of installation, any damages, lost business, direct or indirect expenses accrued or associated with installation, or other compatibility issues which may arise as a result of using this product while you subscribe to DSL service. Glossary Auto-attendant: The 984 phone in your multi-phone system is designated to pick up a ringing line automatically after a selected number of rings. The auto-attendant plays the selected outgoing announcement and redirects the call if the caller enters an extension number. You can designate up to 16 auto-attendants in your phone system. Caller ID: Caller identification is a subscriber service available from most local telephone companies for a fee. When you subscribe to caller identification, you can see who's calling before you answer the phone if you and the caller are both in areas offering caller ID service with compatible equipment. Caller ID with call waiting: This is a single, combined subscriber service which may be available from your local telephone company. If you subscribe to this service, you can use your 984 telephone to see who's calling even while you are on another call (as long as your caller is in an area with caller ID service and both telephone companies use compatible equipment). Centrex service: A special subscriber service which may be available from your local telephone company for a fee. This 984 telephone can be used with Centrex service. COVM: Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g. call answering). continued on page 6 5 Before you begin NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter over the Internet. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 6 Glossary continued from page 5 Before you begin DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call. DTAD: The Digital Telephone Answering Device is a sophisticated, tapeless answering system built into the 984 telephone. Home area code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the home area code. After programming, if you receive a call from within your home area code, the screen will display the seven digits of the phone number. You may, however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the area code and phone number). If this applies to you, enter 000 for the home area code and enter your area code as a local area code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number. Be sure to follow the directions under Program home and local area codes on page 40 during feature setup. Line group: A group of system phones sharing some lines within a multi-phone system. Local area code: Most users dial 11 digits to make calls outside their home area codes. If this applies to you, you do not need to program any local area codes. However, if you dial only 10 digits to make calls to some areas outside your home area code (without dialing 1), then program these local area codes into the phone. Up to five local area codes can be programmed. See Program home and local area codes on page 40 during feature setup for instructions. After programming, if you receive a call from one of these local area codes, the screen displays the 10 digits of the phone number. Navigation buttons: These are the buttons used when programming your 984 phone and for scrolling through feature options (E, +, -, >, <). 6 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 7 NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions in the phone system. Prime line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h. System phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone system (also called an extension). 7 Before you begin Phone system: Two or more system phones combined to form an interacting system of shared lines. You can have up to 16 system phones in the system. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 8 Programmable features list Before you begin Default settings indicated by *. Feature: One touch preference Extension no. Ringer on/off Ringer type Delay ring Function: Choose default mode for one touch (EXT) buttons. Assign an extension number to this phone. Turn the ringer on or off for each line. Select a ring pattern for this phone. Select desired time to delay central office ring. Turn auto-mute on or off (sounds at this extension will be heard automatically when paged). Set the dial mode for touch tone or dial pulse (rotary) dialing. Turn on or off the audible reminder that a call at this extension is on hold. Set the time and date. Turn line usage on or off for each line. Options: Intercom* or telephone 11*-26 On* or off Type 1*, 2, 3, 4 Off*, 2, 4, 6, up to 30 seconds On* or off Auto-mute Tone/pulse Tone* or pulse Hold reminder On* or off Time/date Line usage 01:00 AM 01/01 Sunday* On* or off NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 8 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 9 Programmable features list Feature: Prime line Function: Assign a line on this phone to be selected automatically when you lift the handset, press K, or press h. Choose default mode for calls connected with the handset in the base unit. Set the scrolling speed for rapid scroll. Turn the screen display backlight on or off. Turn COVM (message/ voice mail) indicators on or off for each line. Clear COVM indicators when they are lit but no new messages are waiting. Program one home and up to five local area codes for use with caller ID features. Assign your phone to a line group. Options: Line 1*, 2, 3, 4 Automatic mode Speakerphone* or headset Scroll rate Very slow, slow, medium*, fast, or very fast On* or off LCD backlight COVM on/off On or off* COVM reset N/A Area codes 1-3 digits, empty* Line group Line group 4*-15 or PRV (private) NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. continued on page 10 9 Before you begin Default settings indicated by *. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 10 continued from page 9 Before you begin Programmable features list Default settings indicated by *. Feature: Reset all Answer status Function: Return all features to default settings. Options: N/A Turn the answering On*, off, or system on or off, or auto-attendant set this phone to be an auto-attendant. Set answer status to on to activate answering system in a single phone system. Set answer status to auto-attendant to activate answering system and auto-attendant functions for a multi-phone system. Specify whether this phone is single (on) or part of a multi-phone system (off). Set the length of time this phone rings before the answering system picks up the call. Specify how long an auto-attendant waits before picking up incoming calls. Specify times to be considered day or night for auto attendant features. On or off* Single phone Answer delay 02-60 seconds. 15 seconds* Auto ATT delay 6*-30 seconds Day/night times Day: 09:00 AM* Night: 06:00 PM* NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 10 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 11 Programmable features list Feature: Toll saver Remote code Function: Turn toll saver on or off. Program the code (password) needed for remote access to some features of your phone. Set maximum length of recorded messages. Turn the audible message alert on or off. Options: On or off* Three digits, 111* Message length Message alert Monitor Unlimited*, 1 minute, or greeting only On or off* Choose whether On* or off incoming messages can be heard over the speaker as they are recorded. Choose whether On or off* messages can be intercepted by other phones during recording. Specify whether your phone is the Centrex console phone for your phone system. Set the time to delay ring for Centrex console phone. Select the language for screen displays. On or off* DTAD intercept Console CSL delay ring Off*, 2, 4, 6, up to 30 seconds English*, Spanish, or French Language NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 11 Before you begin Default settings indicated by *. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 12 Audible signals Before you begin When you hear: A rapid double-ring pattern, repeating A long single ring, repeating A short single ring, repeating It means: You have an incoming intercom call. You have an incoming transferred call. The extension number you just programmed has already been assigned. Choose another number for this extension. The extension you are calling is in DND mode. The extension you are calling is busy. The extension you are calling is ringing or in DND mode. A short single tone, repeating A long single tone, repeating A very long single tone, repeating 12 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 13 Installation If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. Assign a different extension number from 11 to 26 (see Assign an extension number to your phone on page 26). Battery installation Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the key pad and the one touch or redial features. No other features will work until power is restored. 1. Remove the wedge from the underside of the base unit. Press on the tabs in the direction of the arrows and pull the wedge away from the phone. 2. Remove the battery compartment screw with a small Phillips head screwdriver. continued on page 14 13 Installation 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 14 Battery installation continued from page 13 Installation 3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. Polarity markings 5. Replace the battery compartment cover and the screw. 6. If you are wall mounting the phone, turn to Wall installation beginning on page 17. (You will not need the wedge; store it in case you use the phone on a table or desk in the future.) --OR-- If you are using the phone on a table or desk, reattach the wedge to the base unit by sliding the tabs into the holes as shown. Snap the wedge onto the base. Then, turn to Table/desk installation beginning on page 15. 14