984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1 USER'S MANUAL Part 2 AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 Please also read Part 1 -- Important product information © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page I Contents Before you begin.............................2 Parts list ................................................2 Tools needed .......................................2 DSL users .............................................4 Glossary ................................................5 Programmable features list ..............8 Audible signals .................................12 Installation .......................................13 Battery installation ...........................13 Table/desk installation .....................15 Wall installation ................................17 Convenience ports .........................21 Menu operation.............................22 Menu structure .................................23 Shortcut to language menu ...........24 Rapid scroll ........................................24 Feature setup .................................25 Set one touch preference ..............25 Assign an extension number to your phone ..............................26 Turn the ringer on or off for each line .........................................27 Select the ringer type .....................28 Set delay ring .....................................29 Turn auto-mute on or off ..............30 Set dial mode ....................................31 Turn hold reminder on or off ......31 Set the time and date .....................32 Turn line usage on or off for each line .........................................33 Assign the prime line (line preference) ...........................34 Set automatic mode ......................35 Set the scroll rate ............................36 Turn screen backlight on or off ...37 Turn COVM indicators on or off for each line ................38 Reset COVM indicator ..................39 Telephone operation ..................57 Make or answer a call .....................57 Switch between handset, headset and speakerphone .......59 Timer ...................................................59 Call privacy ........................................60 Do not disturb ..................................60 Volume ................................................61 Redial ...................................................61 Redial stack ........................................62 Auto redial .........................................62 Hold .....................................................63 Switch between lines ......................63 Mute ....................................................64 Flash .....................................................64 Temporary tone dialing ..................64 i Contents Product overview............................1 Program home and local area codes .....................................40 Assign the line group for this phone ......................................41 Erase all settings and return the phone to default settings ...........42 Set answering system status .........43 Set your phone for single phone operation .......................................44 Set answer delay ...............................45 Set auto-attendant pickup delay ...................................46 Set auto-attendant day and night times .....................................47 Turn toll saver on or off ................49 Program the remote code ............50 Set message length ..........................51 Turn audible message alert on or off .........................................52 Turn monitor on or off ..................53 Turn DTAD intercept on or off .........................................54 Set this phone to be the Centrex console phone .............55 Set the Centrex console delayed ring time .........................56 Set the display language ..................56 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page II Contents Conference calls ...............................65 Transfer a call ....................................66 Low battery indicator .....................67 Lights and what they mean ..........68 One touch operation..................70 Store a number in a one touch location ......................71 Review a one touch entry ...........73 Dial a one touch number ..............74 Directory operation....................75 Menu structure .................................75 Store a name and number in the directory .................................76 Review directory entries ...............79 Edit a directory entry .....................80 Dial a number from the directory ........................................81 Remove a name and number from the directory ......................81 Remove all entries from the directory ........................................82 Intercom operation ...................83 Basic intercom operations ............84 Make an intercom call with the handset ....................................85 Make an intercom call with the speakerphone or headset ..........86 Answer an intercom call ................87 End an intercom or page call ........87 Page a specific extension (single-phone page) .....................88 Answer a single-phone page .........88 Page all system phones ...................89 Answer a system-wide page .........89 Make an intercom conference call ....................................................90 Room monitor ..................................90 Caller ID operation.....................91 Menu structure .................................92 Caller ID display ...............................92 Call waiting ........................................93 Calls received on two or more lines simultaneously .....................93 Display screen messages ................94 Message waiting and NEW CALL light .........................95 Call history ........................................95 Remove calls from call history .....................................97 Dial a number from call history .....................................98 Save a name and number from call history to the directory .....99 Save a number from call history to a one touch location ...........100 Answering system DTAD operation ...........................101 Turn answering system on or off .......................................101 Enter DTAD mode .......................101 Menu structure ..............................102 Record an outgoing announcement ............................103 Review an outgoing announcement ............................104 Remove an outgoing announcement ............................105 Monitor incoming calls .................105 Intercept an incoming message ........................................105 Listen to your messages ..............106 Remove messages ..........................108 Record a memo .............................108 Record a phone conversation ....109 Audible message alert ..................109 Answering system Auto-attendant operation ............110 Auto-attendant sequence for callers .....................................111 Review an auto-attendant outgoing announcement ..........112 Record an auto-attendant outgoing announcement ..........113 ii 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page III Answering system Remote operation ........................116 Connect with the answering system ......................116 Remote commands .......................117 Adding a fax machine ............118 Using a fax switch ..........................118 General product care .............119 Technical specifications ........120 In case of difficulty ...................121 Expanding the phone system .............................................128 Line groups ......................................128 Private lines .....................................130 Centrex operation.....................131 Setup checklist ................................131 Enable the console phone ...........131 Console operation ........................131 Set ring delay duration .................132 Answer a delayed ring ..................132 Pick up another station's line .....132 Index ................................................133 iii Contents Remove an auto-attendant outgoing announcement ..........114 Using multiple auto-attendants ..........................115 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page IV 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1 Product overview The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2.5mm headsets (sold separately). The 984 allows paging, intercom and call transfers between system phones and is capable of connecting three parties in a conference call. This phone also features a 32-number memory for faster dialing and has a directory which can store up to 200 additional numbers with names. This phone has a caller ID feature which supports caller ID with call waiting service. (Caller ID services are subscriber services available from many local telephone companies for a fee.) There are two convenience ports available for connecting the phone to another device such as a fax machine or modem. Your 984 also features a built-in digital answering system which can store approximately 20 minutes of messages, memos, phone calls and announcements for a total of up to 99 messages. You can access the answering system from a remote, non-system touch tone phone or from another system phone. This 984 telephone is equipped to function as an auto-attendant in a multi-phone system. An auto-attendant phone can pick up and redirect incoming calls to other extensions in your phone system. You may designate more than one auto-attendant for your phone system. (See Answering system Auto-attendant operation beginning on page 110 for details.) The 984 is compatible with Centrex service. Centrex is a special subscriber service which may be available from your local telephone company for a fee. If you subscribe to Centrex service, refer to the Centrex operation section of this manual, beginning on page 130. This user's manual contains detailed instructions for installing, programming and operating your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984. Please be sure to read Before you begin starting on page 2 before installing this phone. 1 Product overview This AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See Before you begin starting on page 2 and Expanding the phone system beginning on page 128 for details.) 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2 Before you begin Parts list Before you begin Your box should include: This user's manual QUICK START GUIDE Quick start guide AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 This Quick Start Guide provides basic instructions. For additional installation options and complete instructions which allow you to use all features of this phone, refer to your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 User's Manual, Part 2. Installation Installation of a DSL splitter may be required to use the advanced features of this telephone if you have DSL (digital subscriber line) service. Please see DSL users starting on page 4 of your User's Manual, Part 2 for details. If you are installing multiple phones in your phone system, you must install and program one set at a time. Each phone MUST be assigned a unique extension number. Battery installation Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the dial pad keys and the one touch or redial features. No other features will work until power is restored. 1. Remove the wedge from the underside of the base unit. Press on the tabs and pull the wedge away from the phone. continued on page 2 1 Wallet card One short line cord Two long line cords Handset Base unit with wedge attached Coiled handset cord Power adapter Tools needed You will also need a small Phillips head screw driver to install your phone. 2 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 3 This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously ins ...