User manual AT&T EP5962

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1 User Manual (Part 2) 5.8 GHz 2-Line Corded/Cordless Answering System EP5962 with Caller ID & Call Waiting SPEA KE R ME LU VO 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 2 You must install and charge the battery before using the telephone STOP! See page 8 for easy instructions For customer service or product information, visit our web site at Please also read Important Product Information Enclosed in product package www.telephones.att.com or call 1-800-222-3111 Add new handsets to make your phone more versatile (see page 41) Your telephone can accommodate up to eight cordless handsets. You can add new handsets (AT&T model EP590-2 sold separately) at any time, but each must be registered with the base before use. The handset provided with your telephone is automatically registered as Handset 1. Additional handsets will be assigned numbers in the order they are registered (2, 3, 4, etc.) up to a maximum of eight handsets. NOTE: In normal operating conditions, up to four handsets at a time can be used. The number of handsets that can be used may be reduced if a handset is experiencing interference or is almost out of range. SPEAKE R UME VOL SPEAKE R SPEAKE R UME VOL UME VOL Handset 1 Handset 2 Handset 3 Copyright © 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1 User Manual (Part 2) 5.8 GHz 2-Line Corded/Cordless Answering System EP5962 Table of contents Getting Started SPEAK ER E LUM VO Quick reference ...................................2 Parts checklist .......................................4 Before you begin ..................................5 Telephone base installation................6 Battery & charger installation............8 Belt clip & accessories.........................9 Basic handset operation ...................10 Basic base operation .........................12 Options while on calls ......................14 Intercom calls .....................................16 Conference calls.................................17 Handset settings.................................18 Base settings........................................19 Handset and base directories .........20 New directories entries ...................21 Directories search.............................22 To dial, delete or change entries ...23 How Caller ID works .......................24 To review your call log ...................25 To dial a call log entry ......................26 Messages with Caller ID...................27 Answering System Operation Answering system operation ..........28 Day and time announcements ........29 Outgoing announcements................30 Message playback ...............................31 Answering mode ................................32 Number of rings before answer.....33 Audible message alert .......................34 Recording and playing memos ........35 Change security code .......................36 Remote access....................................37 Display screen status icons..............38 Display screen messages ..................39 Alert tones & indicator lights..........40 Adding new handsets ........................41 Replacing a handset ...........................42 Re-Registering a handset..................43 Charging a spare battery..................44 In case of difficulty .............................45 INDEX..................................................47 Technical specifications ....................49 Spare remote access card................50 Telephone Operation Appendix Directories Caller ID Logs 1 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 2 Getting Started Quick reference guide Handset Softkeys Press a softkey to select an item displayed just above the key. Off/Clear During a call, press to hang up. While using menus, press to cancel an operation, back up to the previous menu, or exit the menu display. L1/Flash, L2/Flash Press LINE 1 to make or answer a call on line 1. Press LINE 2 to make or answer a call on line 2. During a call, press FLASH to receive an incoming call, if Call Waiting is activated or use for other features requiring FLASH (see page 14). RDL MENU CID Xfer/Intercom Press to transfer a call or initiate an intercom conversation (see pages 11 & 16). Volume SPEAK ER Speaker Press to activate handset speakerphone. Press again to switch to normal handset use (earpiece). V UME OL Press to adjust voice volume or control the handset ringer volume while ringing. Screens Redial Log (See page 10) Caller ID Logs (See page 24) Main Menu Directory ................See page 20 Mailboxes................See page 28 Setup Handset Ringers ..................See page 18 Low Batt Tone ........See page 18 Keypad Tone ..........See page 18 Contrast ..................See page 18 Rename ..................See page 18 HANDSET 1 RDL MENU CID Setup handset ............See menu Register ..................See page 41 Menus 2 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 3 Getting Started Quick reference guide Base/Speakerphone Telephone function keys Answering system function keys Telephone function keys (see pages 12-19) RDL MENU CID SOFTKEYS ............Press to select item displayed just above the key. CLEAR ....................Press to exit current menu or clear an entry. INTERCOM/ TRANSFER ............Press to begin intercom call or transfer external call. MUTE ......................Press to silence microphone; press again to resume. FLASH ....................During a call, press to receive an incoming call, if Call Waiting is activated. VOLUME ................Press to adjust speakerphone listening volume or control the base ringer volume while ringing. HEADSET ..............Press to activate headset. LINE 1 ....................Press, then lift handset to make or answer a call on line 1. LINE 2 ....................Press, then lift handset to make or answer a call on line 2. SPEAKERPHONE ..Press to turn speakerphone on or off (begin or end a call). Answering system function keys (see pages 28-37) ON/OFF LINE 1 ......Press to turn LINE 1 on or off. ON/OFF LINE 2 ......Press to turn LINE 2 on or off. RECORD ................Press to record a memo, phone conversation or outgoing announcement. DELETE ..................Press to delete messages. MAILBOX LINE 1....Press to play or stop playing Mailbox 1. MAILBOX LINE 2....Press to play or stop playing Mailbox 2. REPEAT..................Press to repeat current message or hear previous message. SKIP ........................Press to hear next message. 3 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 4 Getting Started Parts checklist Remember to save your sales receipt and original packaging in case you ever need to ship your telephone for warranty service. Check to make sure the telephone package includes the following: Charger power adapter Base handset Telephone base Cordless handset Handset charger Base power adapter SPEAK ER VO E LUM Battery pack Telephone line cords (2) Battery compartment cover Belt clip Handset cord 4 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 5 Getting Started Before you begin About Caller Identification Caller ID with Call Waiting features in this telephone let you see who's calling before you answer the phone, even when you're on another call. These features require services provided by your local telephone company. Contact your telephone service provider if: · You have both Caller ID and Call Waiting, but as separate services (you may need combined service). · You have only Caller ID service, or only Call Waiting service. · You don't subscribe to any Caller ID or Call Waiting services. You can use this phone with regular Caller ID service, and you can use its other features without subscribing to either Caller ID or combined Caller ID with Call Waiting service. There may be fees for these services, and they may not be available in all areas. Caller ID features will work only if both you and the caller are in areas offering Caller ID service, and if both telephone companies use compatible equipment. See Caller ID Operation, beginning on page 24, for more details about how these features work. Telephone operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance -- which can vary with the locations of the base and handset, the weather, and the construction of your home or office. For best performance, install the telephone base away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. If you receive a call while you are out of range, the handset might not ring -- or if it does ring, the call might not connect when you press LINE 1/LINE 2. Move closer to the base, then press LINE 1/LINE 2 to answer the call. If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base. If you move out of range without pressing OFF, your phone will be left "off the hook." To hang up properly, walk back toward the telephone base, periodically pressing OFF until the call is disconnected. 5 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 6 Getting Started Telephone base installation (2-line jack) If you have a 2-line wall jack, install the base as shown below. Choose a location away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. Line 1 + Line 2 Connect the black line cord to jack labeled LINE 1/L1+L2. Plug base power cord transformer into electrical outlet. Connect handset cord to corded handset. Line identification To identify phone lines, press SPEAKERPHONE, then call one of your telephone numbers. If you hear a busy signal, Line 1 is the number you called. If Line 2 rings, it is the number you called. NOTE: Use only the power cord supplied with this product. If you need a replacement, call 1-800-222­3111. Be sure to use an electrical outlet not controlled by a wall switch. 6 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 7 Getting Started Telephone base installation (separate line jacks) If you have separate wall jacks for each line, install the base as shown below. Choose a location away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. Line 1 Line 2 Connect black line cord to jack labeled LINE 2. Plug base power cord transformer into electrical outlet. Connect handset cord to base handset. Connect clear line cord to jack labeled LINE 1/L1+L2. Line identification To identify phone lines, press SPEAKERPHONE, then call one of your telephone numbers. If you hear a busy signal, Line 1 is the number you called. If Line 2 rings, it is the number you called. NOTE: Use only the power cord supplied with this product. If you need a replacement, call 1-800-222­3111. Be sure to use an electrical outlet not controlled by a wall switch. 7 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 8 Getting Started Battery & charger installation Installation of Battery Pack in Handset Follow the steps below: 1. Remove the battery compartment cover by pressing on the indentation and sliding downward. Place the new battery pack in the handset with the positive and negative poles aligned in the battery compartment. 2. Replace the battery cover by sliding it upwards. 3. Place the handset in its charger, and allow it to charge for at least 10-12 hours. After initial charge, a maintenance charge of 8 hours should be sufficient. Insert supplied battery. Caution: Use only supplied rechargeable battery (model 102) or AT&T replacement battery model 103. Charging of the Handset Battery Pack The cordless handset is powered by a rechargeable battery pack. It charges automatically whenever the handset is in its charger. You should charge the battery pack for at least 10-12 hours when you first receive your phone. Average talk time on a fully charged battery is about 8 hours depending on environmental conditions. The battery charge will last for about 4.5 days if you don't use the phone. You will know the battery pack needs charging when : · The low battery message is displayed. OR · The handset seems completely dead, the LCD is completely clear and does not respond when you press the keys. LOW BATTERY Plug power cord into jack on underside of charger, then plug A.C. plug into electrical outlet. Place handset in charger for 12 hours before first use. DID YOU KNOW? An optional spare battery pack can be kept charged in the base for quick replacement when a handset battery becomes depleted and for power failure operation (see page 44). 8 SPEAK ER E LUM VO 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 9 Getting Started Belt clip & accessories Install belt clip as shown below if desired. For hands-free telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results use an AT&T 2.5 mm headset. Snap belt clip into notches on side of handset. Rotate and pull to remove. Plug 2.5 mm headset into jack on side of handset (beneath small rubber cap) or base. Use DATA port at back of phone to connect fax or modem if desired (data port uses Line 2 only). SPEA KE R VO LUME 9 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 10 Telephone Operation Basic handset operation Making and answering calls To answer an incoming call, press LINE 1 or LINE 2. Press LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a number. Press OFF/CLEAR to hang up. To preview before dialing, enter digit(s) first, then press LINE 1 or LINE 2 to dial. Press OFF/CLEAR to make corrections as you enter the telephone number. SPEA KE R VO LUME Hands-free speakerphone calls To answer a call, press SPEAKER. To make a call, press SPEAKER, then dial a telephone number. During a call you can press SPEAKER to toggle between hands-free speakerphone and normal handset use. Press OFF to hang up. Last number redial HANDSET 1 RDL MENU CID Select RDL to view the last 5 numbers called (up to 32 digits each). Use the ^V buttons to highlight a number, then press LINE 1 or LINE 2 to dial. Select SELECT then ERASE to delete this number from the redial memory, or SELECT and then SAVE to copy the number into your directory (see page 21). Mute During a conversation, select MUTE to silence the microphone. You will see MICROPHONE MUTED in the display. You will be able to hear, but your caller will not be able to hear you until you select MUTE again to resume speaking. M VOL HOLD MUTE 10 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 11 Telephone Operation Basic handset operation Hold H VOL HOLD MUTE During a conversation, select HOLD to place a call on hold. CALL ON HOLD will be displayed for 4 seconds and an H will appear in the upper left corner of the display. Press the corresponding key (LINE 1 or LINE 2) to resume the call. NOTE: If the call is not resumed in five minutes the set will ring. The display will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end. If you are on a call on the other line, your call will not be interrupted by the RING BACK for the held line. The call on the held line will end in five minutes with no warning. Call transfer During a conversation you can transfer the call to the base or to another handset. Press XFER to display a list of handsets and base. Use the^V buttons to highlight the set you want, then select OK to transfer the call to the remote set. A person at the remote set can press LINE 1, LINE 2, or the INTERCOM/TRANSFER button to receive the transferred call. V SPEA KE R V ME OLU BASE 0 HANDSET2 2 HANDSET3 3 ^ OK NOTE: If the transferred call is not answered in 30 seconds, the call will be returned to the originating handset. Thirty seconds later, the display of the originating handset will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end. You can announce to the base or to another handset that you will transfer the call to them by selecting HOLD and then pressing XFER. This will send an intercom signal. When the intercom call is answered, you can talk privately. After the intercom call ends (by pressing OFF on the handset or INTERCOM on the base), the call will be transferred. 11 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 12 Telephone Operation Basic base operation Making and answering calls Mute ERPHONE, To answer a call, lift the corded handset, press SPEAKor press HEADSET (if a headset is connected). Headset Speakerphone To make a call, lift the corded handset, press SPEAKERPHONE or press HEADSET, then dial a number. You may choose a line by pressing LINE 1 or LINE 2 before or after you choose your calling method. To preview a telephone number before dialing, enter digits before choosing your calling method. Press CLEAR to make corrections as you enter digits. ERPHONE To hang up, replace the corded handset, press SPEAKor press HEADSET. DID YOU KNOW? You can record up to four minutes of a phone conversation (see page 35 for more detail). BASE RDL MENU CID Last number redial Select RDL to view the last 5 numbers called (up to 32 digits each). Use the ^V buttons to highlight a number, then press LINE 1 or LINE 2 to dial. Select SELECT then ERASE to delete this number from the redial memory, or SELECT and then SAVE to copy it into your directory (see page 21). Mute During a conversation, select MUTE to silence the microphone. You will see MICROPHONE MUTED in the display and the MUTE indicator will light. You will be able to hear, but your caller will not be able to hear you until you select MUTE again to resume speaking. M VOL HOLD MUTE 12 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 13 Telephone Operation Basic base operation Hold H VOL HOLD MUTE During a conversation, select HOLD to place a call on hold. CALL ON HOLD will be displayed for 4 seconds and an H will appear in the upper left corner of the display. Press the corresponding key (LINE 1 or LINE 2) to resume the call. NOTE: If the call is not resumed in five minutes the set will ring. The display will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end. If you are on a call on the other line, your call will not be interrupted by the RING BACK for the held line. The call on the held line will end in five minutes with no warning. Call transfer During a conversation you can transfer the call to a handset. Press TRANSFER to display a list of handsets. Use the ^V buttons to highlight the set you want, then select OK to transfer the call to the remote set. HANDSET1 1 HANDSET2 2 HANDSET3 3 ^ OK V NOTE: If the transferred call is not answered in 30 seconds, the call will be returned to the base. Thirty seconds later, the base display will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end. You can announce to the handset that you will transfer the call to them by selecting HOLD and then pressing XFER. This will send an intercom signal. When the intercom call is answered, you can talk privately. After the intercom call ends (by pressing OFF on the handset or INTERCOM on the base), the call will be transferred. 13 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 14 Telephone Operation Options while on calls-Handset and Base To adjust volume Press VOLUME button(s) on the handset or the base to adjust listening volume. On the base, each button press raises or lowers the volume by one level. The handset volume button increases the volume. When it is at the loudest level, you will hear a series of beeps and the next press will take the volume back to the lowest level. Select OK when you are done. Note: You can also use the VOL softkey and then adjust the volume. or + to Line 1 Flash RDL MENU CID Line 2 Flash Volume SPEA KE R VO LUME Flash Volume Call waiting If you have Call Waiting service, you will hear a beep if someone calls while you are already on a call. Press the FLASH button for the line in use to put your current call on hold and take the new call. You can press FLASH at any time to switch back and forth between calls. Ring silencing Press CLEAR while the phone is ringing to silence the ringer temporarily. You can still answer, or let the caller leave a message. The next phone call will ring normally. 14 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 15 Telephone Operation Options while on calls-Handset and Base Switching between lines During a handset call, if you make or answer a call on another line, the line previously in use will be automatically placed on hold. You can press LINE 1 or LINE 2 at any time to switch to the call on the other line, whether you have selected HOLD or not, without dropping either call. Example: 1 Make or answer a call. SPEA KE R Line 1 Flash RDL MENU CID Line 2 Flash VO LUME 2 Press LINE 1 or LINE 2 to make or answer a call on the other line, automatically placing the first call on hold. 3 To return to the first call, press LINE 1 or LINE 2 to select the previous line. You can repeat this step at any time to switch to the call on the other line without dropping either call. During a base call, you must select HOLD before making or answering a call on another line. Example: 1 Make or answer a call, then select HOLD. 2 Press LINE 1 or LINE 2 to select the unused line, to make or answer a call on the other line. 3 To return to the first call, select HOLD to put your current call on hold, then LINE 1 or LINE 2 to select the previous line. You can repeat this step at any time to switch to the call on the other line without dropping either call. NOTE: While on a call, if a call comes in from the other line, you will hear a brief ring and the display will show INCOMING CALL ON LINE x followed by CID Call Waiting information if applicable. NOTE: If the call is not resumed in five minutes the set will ring. The display will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end. If you are on a call on the other line, your call will not be interrupted by the RING BACK for the held line. The call on the held line will end in five minutes with no warning. PHONE ON VOL HOLD MUTE Temporary tone dialing If you have dial pulse (rotary) service, you can switch to touch tone dialing during a call by pressing *. This can be useful if you need to send tone signals for access to answering systems or long-distance services. 15 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 16 Telephone Operation Intercom calls SPEAKER ME VOLU Intercom calls Press the INTERCOM button at a handset or at the base. Scroll down to highlight the desired handset or base, or highlight GLOBAL PAGE to page all. Select OK to page. DID YOU KNOW? Pressing INTERCOM then 0 (for the base), 1-8 (for individual handsets), or the * button (for GLOBAL PAGE) will also make the intercom call. SPEA KE R VO LUME INTERCOM. At the base, lift the corded SPEAKERPHONE, or press INTERCOM. To answer an intercom page at the handset, press handset, press Press INTERCOM When your intercom call is finished, press OFF at the handset (or INTERCOM at the base) to end the call. Handling incoming calls During an intercom call, you will hear a beep to alert you if there is an incoming call. You have two options: · Press LINE 1 or LINE 2 at the handset to answer the outside call and conference it in with your existing intercom conversation. · Press OFF twice at the handset or INTERCOM once at the base to terminate the intercom conversation, then answer the outside call (see pages 10-13). Highlight station to page BASE HANDSET2 HANDSET3 GLOBAL PAGE 0 2 3 * ^ OK V 16 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 17 Telephone Operation Conference calls 3-way conference calls You can use both outside lines at the same time to set up a three-way conference call. CONF HOLD MUTE 1 Make or answer a call. 2 Select HOLD. 3 Make a call on the other line. 4 When the call is answered, select CONF. 5 To end the 3-way conference call, select DROP then scroll down to the option you want. · To drop line 1, scroll to DROP LINE 1, then select OK. DROP HOLD MUTE · To drop line 2, scroll to DROP LINE 2, then select DROP LINE 1 DROP LINE 2 DROP BOTH LINES OK. ^ OK V · To end a conference call, scroll to DROP BOTH LINES, then select OK. You can also end a conference call by pressing OFF on the handset. On the base pressing SPEAKERPHONE or hanging up the corded handset will end a conference call. 17 91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 18 Telephone Operation Handset settings Ringers At this menu you can change ring volumes, or turn the ringers off. You can also select one of six ring melodies. You will hear an example of each ring volume level and ring type as you scroll through the choices. Settings are selectable for each line. Select MENU Follow the menu instructions to select the volume and melody you prefer, then select OK or SAVE to confirm. NOTE: Choose different ringer melodies for the two different lines so you can easily identify which line is ringing. HANDSET 1 RDL MENU CID Low battery tone The handset is factory programmed to alert you with a tone when the battery is low and needs recharging. Select ON or OFF, then select OK to confirm. NOTE: If you select OFF you will not hear the Low battery tone. Highlight SETUP HANDSET DIRECTORY MAILBOXES SETUP HANDSET REGISTER Keypad tone The handset is factory programmed to beep at each keypress. Select ON or OFF, then select OK to confirm. ^ OK V NOTE: If you select OFF you will not hear a beep when you press keys. Contrast Scroll to choose desired item RINGERS LOW BATT TONE KEYPAD TONE CONTRAST At this menu you can adjust the handset screen contrast to one of 16 levels. Use - or + to select the level you prefer, then select OK to confirm. Rename At this menu you can change the name (up to 14 characters) that appears on your handset screen, and identifies your handset in all Intercom/Transfer menus. · To enter characters, see "To Enter a Name" on page 21 and use the dial pad chart. · Select > to move the cursor to the right. At this point you can enter a character. · Select MORE for additional options: ^ SET V Select SET LOW BATT TONE KEYPAD TONE CONTRAST RENAME ^ SET V · Select DEL to delete characters. · Select SPACE to enter a space. · Select BACK to go back to the previous screen. · Select SAVE to store the new name. 18